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OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time. Formerly known as ScheduleOnce, the company is widely acknowledged as a frontrunner in online booking and calendaring, but its offerings extend well beyond those to a market-leading range of tools designed to capture details on incoming prospects, qualify them, engage them, and drive sales with maximum efficiency and regulatory-compliant security. Freelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on OnceHub to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both.
Provider
OnceHub
Located In
United States
Foundation
2016
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, Documentation, Videos
Support
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep)
OnceHub powers sales, marketing, customer service and support in regulated industries like financial services and healthcare, as well as in coaching and consulting, lifestyle and educational services.
Content Source: OnceHub
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Reviewers find OnceHub's scheduling features beneficial, noting the ease of automating and managing appointments. They appreciate how the tool simplifies the scheduling process, reducing administrative tasks and improving their professional image. However, some users mention that the setup can be complex, and they find the software less user-friendly compared to other scheduling tools, with costs increasing as more staff members use the system.
Users consistently praise OnceHub for its excellent customer support, emphasizing the helpfulness and responsiveness of the live chat feature. They appreciate the prompt and informative assistance provided by the support team, which enhances their overall experience with the product. Additionally, reviewers find the platform easy to use and value the reliability and simplicity it offers, making their interactions with the software smooth and stress-free.
Pros
Overall, we absolutely love this platform. The pricing is very competitive, the platform works flawlessly, and it's perfect for all of our needs.
I love the simplicity of the look and feel. I love the fact the free version provides some of the pro features with limitations but grateful for what is available.
The tutorials are very helpful, and the support team is awesome. I used Chat Support to help me set up my Schedule Once.
The ease of use is amazing, the functionality is great too. I love the concept, to have others book their appointment with you avoids all the back and forth with this product.
Cons
Complex customization of emails and if you do a warning tells you that it might not work in the future if you custom outside of their standards.
Our scenario is unique but this is a frustrating part when you are trying to configure 5 different accounts to all work together for bookings. These 5 accounts aren't all people.
At some point, I suspect we will be making the switch to Calendly.
There is no way I can downgrade the plan for a limited duration. As in I cannot pause usage of this account if I am sure I dont use this for a month.
Most Recent Video User Review for OnceHub
SEE ALL VIDEO REVIEWS
Thank you, Anastacia. You bring smiles to our faces every time we watch your review! : )
ScheduleOnce
Tasha G.
"It works well and is very cost-effective"
Overall: Very good, straightforward "tool" that I have recommended to a few other friends.
Pros: Simple to set up and the integration with my underlying primary calendar is very good.
Cons: For what it does I have no complaints, "IF" I wanted to use it as my primary interface for my overall calendar management, I would likely have additional input.
Vendor Response
"Complicated and still doesn't run particularly smoothly"
Pros: When it works it does what it's supposed to do, but we believe there are more user friendly systems out there and our trust in the system has deteriorated over the last few months.
Cons: We have had issues with calendar syncing, the manual block off isn't ideal, we have had reservation times showing as available when they weren't - this has been a stressor having to double check our calendar regularly. Our second biggest issue is the payment portal failing intermittently and this has been happening more frequently lately and tech support hasn't been particularly helpful.
Vendor Response
"A good calendar software that's better than nothing, though a bit enterprise'y"
Pros: A great calendar management tool compared to sending emails and asking people if a set of times "works for them". Just send them a link and they can pick a time that works from your calendar. Compared to the email route, ScheduleOnce is incredible, and I used it for years.
Cons: Calendly has entered the marketplace with a product that is more user-friendly, more human, and has a great free plan (whereas ScheduleOnce has no free plan). When putting these two side by side, Calendly wins on all fronts, which makes ScheduleOnce irrelevant for me, personally.
"Came highly recommended "
Overall: I’ve been ver pleased so far! It does exactly what we need.
Pros: It’s functionality is exactly what we need. I particularly like the ability to have a combined booking page but control the flow of appointments to different staff as well as the calendar integrations.
Cons: It’s robust and that’s a good thing but there’s a bit of a learning curve to figure out where to find what things. I could see that being challenging to anyone who struggles with new platforms.
Vendor Response
"Great Scheduling Tool "
Overall: Overall, it's a great tool at a good price.
Pros: ScheduleOnce is a great scheduling tool that allows prospects and clients to book appointments conveniently. It saves me a lot of time going back and forth to locate a mutually good time.
Cons: I am good with technology platforms, but not an expert and I prefer user-friendly tools and good customer support. The tool takes a little bit of time to understand how to customize the setup of the scheduler to your needs. Once setup, it has required very little maintenance on my part.
