# OnceHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OnceHub the right Conversational Marketing Platform solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122968/ScheduleOnce/reviews --- OnceHub 4.6 (135) [View alternatives](https://www.capterra.com/p/122968/ScheduleOnce/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OnceHub Ease of use 4.1 Customer Service 4.6 ## Pros and Cons in Reviews EL Elke L OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “The tool has everything a booking platform needs: you can create different booking pages, sync with your calendars, set up scheduling options, reminders,....“ September 22, 2025 EL Elke L OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I wouldn’t pay for it, because the constant friction made it more annoying than valuable – though for free use, it definitely covers the basics.“ September 22, 2025 Breanna G Program DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The automatic reminders worked well to improve show-rate for all kinds of events.“ December 3, 2025 EL Elke L OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “The user experience was frustrating.“ September 22, 2025 Breanna G Program DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to use and effective to improve show rate and reduce how many calls and texts I had to send by hand as we grew.“ December 3, 2025 JM Jenn M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Not being able to reschedule appointments on the spot within the software and having to send the end-user an email that relies on them taking action instead of being able to do it while in the moment.“ June 2, 2022 AR Alex R Chief Possibility OfficerProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Lots of advanced features to customize things to your own liking, and integrate with other tools.“ January 11, 2025 JK Jesse K Video EditorMedia Production, Self-employedUsed the software for: Less than 6 months. “The basics were obvious, but each section had multiple parts to it and it made it difficult to get up and running quickly. Because I don't have much time as a solopreneur, I eventually moved to a more intuitive scheduler.“ August 11, 2022 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael N. Consultant Marketing and Advertising Used the software for: 2+ years ### "Great scheduling software for sales funnels" October 29, 2022 5.0 THough it was a challenge to set up, it's now working great. Huge fan of the way it integrates with landing pages, and how it sends the client one thing and me another--I get all the info I need, saved right in the calendar invite, whcih makes the sales call setup a lot simpler. No searching the CRM for stuff, it's right where I need it. Pros It presents a custom form for prospects to fill when they set up an appointment. There is a lot of room for customization here, and that's why I started using this in the first place. Cons Setting everything up can be confusing. The software is not intuitive to me, with different names for things than I would have expected. You set up the form in one interface and then you have to go to another interface to link it to campaigns. Both places have settings with the same name, but they affect the output differently. Review Source Response from OnceHub November 16, 2022 Thank you Michael for your comprehensive review of OnceHub - especially your constructive feedback on making it easier to tap into the power the platform offers. We'll fold your feedback into the work we're doing continuously to enhance the intuitiveness of the OnceHub interface. CJ Courtney J. Business Development and Marketing Strategist E-Learning Used the software for: 1-2 years ### "Conversational Marketing Made Simple " November 13, 2023 5.0 Overall, OnceHub is a really flexible platform that allows you to grow with it. From the simple scheduling to the landing pages and live chat, the opportunity to present a professional brand and build rapport from the very beginning is awesome. Pros I really liked the ability to schedule with a simple link, but I was drawn in by the ability to plan the conversational journey. Cons Lot's of bells and whistles. The platform had a really steep learning curve, especially for a solo person who isn't scheduling for a team. I had a bit of trouble on keeping track of the event types and master pages, so I hadn't used it as much as I'd planned to. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) OnceHub just feels like a more in-depth and comprehensive platform. Review Source Response from OnceHub January 15, 2024 Thank you, Courtney. We're glad you mentioned conversational marketing and hope you explore its potential further! It really does transform the visitor experience into something more human and welcoming. AG Anastacia G. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "ScheduleOnce" September 28, 2022 3.0 I did not like hardly any bit of this tool. It was very confusing for my clients to configure their schedules. Hard for them to adjust their availability etc. I spent so much time just helping clients troubleshoot their issues. This tool was not very user-friendly at all. Pros Pretty much the only thing I really liked about this tool is the fact that it offers an embed code for websites/clickfunnels on the free account. I created lead generation funnels for direct sales and my clients would need some sort of tool that would allow them to embed their schedule directly into the site. This tool lets you do that for free. So that's nice. Cons I really disliked the fact that it had such a confusing interface for my clients. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing OnceHub I didn't choose ScheduleOnce at all actually. Several of my clients signed on with my company already having in mind that they needed/wanted to use ScheduleOnce. Those that didn't know how to use the tool and were just starting out with it had such a hard time getting used to it that I'd say about 45% of them ended up switching to Acuity or Calendly instead. Review Source Response from OnceHub October 4, 2022 We're very sorry to hear about your frustration with our user interface Anastacia. We hope you'll give it another chance next week after we release our new navigation (on October 12) which is intended to make our powerful functionality much more intuitive to use. We look forward to your feedback! KW Kelly W. Director of Talent Acquisition Hospital & Health Care Used the software for: 1-2 years ### "Solid scheduling platform! " November 2, 2023 4.0 We use it for customers/candidates to book time with our intake and recruitment team. Pros You can do anything with it because it is fully customizable to your workflow. You can make any changes you desire and use it in a variety of ways. Cons It can be challenging to figure out how to cusotomize your user notifications and set up other features, it can take some time to deploy. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing OnceHub We found OnceHub more robust with more features. Review Source Response from OnceHub January 15, 2024 Thank you, Kelly. We hear you. OnceHub's breadth of possibility can seem daunting at first. We're working on new ways to ease the uninitiated into the system more gently! RG Ron G. Financial Advisor Financial Services Used the software for: 2+ years ### "Great Scheduling Tool " January 7, 2021 5.0 Overall, it's a great tool at a good price. Pros ScheduleOnce is a great scheduling tool that allows prospects and clients to book appointments conveniently. It saves me a lot of time going back and forth to locate a mutually good time. Cons I am good with technology platforms, but not an expert and I prefer user-friendly tools and good customer support. The tool takes a little bit of time to understand how to customize the setup of the scheduler to your needs. Once setup, it has required very little maintenance on my part. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) The prior service didn't offer the level of functionality that I was looking for in a scheduler. Review Source MG Madeline G. Academic Advisor Education Management Used the software for: I used a free trial ### "Looking forward to using Oncehub" June 29, 2022 5.0 \[SENSITIVE CONTENT\] has been quite helpful in getting our team set up with Oncehub. He has problem solved and offered solutions to meet the needs of our team. Pros It has a clean aesthetic and user-friendly experience that students seem to appreciate. We were recommended this product by our colleagues in another department who were quite pleased with it. Cons I would like to be able to share PDF documents back and forth. Switched from [Waitwhile](https://www.capterra.com/p/152494/Waitwhile/) Waitwhile had many problems, the platform did not function correctly, emails were not sent out properly, data was being lost and would dissappear sporadically, customer service said it was our fault and were unable to remedy the situation. Their engineers could not figure out why the product was not functioning properly. Review Source Response from OnceHub July 14, 2022 Thank you for the feedback, Madeline! JC Johnathan C. Head Janitor Insurance Used the software for: Less than 6 months ### "Amazing product and solution" July 12, 2022 5.0 Talk to Support twice so far on issues just planning our way around but our overall experience is amazing Pros We have used many different online scheduling programs after coming across once hub we have found a golden goose. Highly recommend anyone that has not tried this program sign up today I will impress you. Cons Had a few small technical issues but that was on our side not on once hub side Alternatives considered [Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/) Reason for choosing OnceHub Easier to use and a lot faster for booking appointments Review Source Response from OnceHub July 14, 2022 Thank you for the feedback, Johnathan! DMA Donna Mae A. Marketing Consultant Internet Used the software for: Less than 6 months ### "Loving The Time Saving Feature for Scheduling with Clients" June 8, 2022 5.0 Excellent. Especially your Chat Support. Pros The ease to set up and the flexibility to set up the time slots. Cons I have yet to be disappointed with the software. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing OnceHub Highly recommended by \[SENSITIVE CONTENT\] my mentor. Review Source Response from OnceHub June 9, 2022 Thank you, Donna Mae. We are so happy that you're happy with OnceHub. TB Thea B. CTIO Non-Profit Organization Management Used the software for: Less than 6 months ### "ScheduleOnce review" March 22, 2022 5.0 I love schedule once. I've used several scheduling tools before, and this one is my favorite Pros It's so easy to use, didn't take me 15 minutes to learn it Cons NONE! I like this app very much! Good job to y'all! Reason for choosing OnceHub It was on top of the list, and when I saw it, the learning curve was short! Switched from [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) I needed something that can cater to our required automation and with minimal cost Review Source Response from OnceHub March 24, 2022 Thank you, Thea. We appreciate you taking the time to leave us your feedback. DK David K. Property Marketing Strategist Real Estate Used the software for: Less than 6 months ### "Love ScheduleOnce" May 27, 2022 5.0 Really user friendly and feature packed solution. Pros Right balance between all the important features (practicality) and ease of use (usability). Cons It would be good if the not yet accepted scheduling requests would not be allowed for the same time slot. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing OnceHub The right balance between price, features and user friendlyness. Review Source Response from OnceHub June 1, 2022 Thanks for taking the time to leave us such kind words, David. All the best! BW Brian W. Marriage and Family Therapist Mental Health Care Used the software for: 6-12 months ### "Affordable, Customizable, HIPAA Compliant" October 15, 2024 5.0 I work in private practice as a Marriage and Family Therapist. I have wanted to use a scheduling program, but, until I found Oncehub, I had never found one that has the customization I want, affordable cost, and HIPAA compliance. Pros It's a fantastic HIPAA compliant, packed with features and customizations, affordable for small offices! Cons I have not had any complaints while I've been using OnceHub. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing OnceHub Affordability, Customizable, HIPAA compliant Review Source Response from OnceHub October 22, 2024 Hi Brian, Thank you so much for taking the time to write us a review and giving us such positive feedback! We are so glad to be of service and to know that our products have met your needs. Rest assured, we are always trying our best to improve wherever possible. May your business flourish now that you've partnered with us. All the best, The OnceHub team. JM Jenn M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "User-friendly and professional" June 2, 2022 5.0 I've been a long-time user of ScheduleOnce and have found it easy to use and really appreciate the extra level of support that has been implemented over the years. The Live Chat support feature has been very helpful in overcoming any challenges in a quick and convenient way. Pros This software is very user-friendly for the end-user and has a very professional look which is why I chose it over other options with comparable features. Cons Not being able to reschedule appointments on the spot within the software and having to send the end-user an email that relies on them taking action instead of being able to do it while in the moment. Review Source Response from OnceHub June 9, 2022 Thank you for leaving us your feedback, Jenn. We hope to continue improving and offering support to you and your business well into the future. JJ James J. Owner E-Learning Used the software for: 1-2 years ### "Great tool, a bit slow sometimes, and a bit more complicated than others but with more functionality" December 7, 2021 5.0 Great tool overall, does what it needs to do. Pros SO is great for more complex appointment scheduling needs (ex. allowing prospects to book in with a multi-person sales team and distribute calls evenly between team members). Cons Page can be a bit slow to load at times, and SO overall is a bit less intuitive to use than alternatives like Calendly. You get more functionality though, so worth it in some situations. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing OnceHub More functionality. Review Source Response from OnceHub January 24, 2022 Hi James. Thank you for taking the time to give us your feedback. We are happy to have helped your business, and hope to continue to do so. RF Ram F. VP Marketing and Information Technology Education Management Used the software for: 1-2 years ### "ScheduleOnce is wonderful " June 29, 2022 5.0 I use it so schedule meetings with my employees and clients Pros I love ScheduleOnce. I use it so schedule meetings with my employees and clients and it's working great. ScheduleOnce have all the features I need and it's working like charm. Cons I would like that ScheduleOnce will be RTL so I can use it with an RTL language and it will still looks good. Alternatives considered [Doodle](https://www.capterra.com/p/142620/Doodle/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing OnceHub The free layer is very generous Review Source Response from OnceHub July 14, 2022 Thank you for the feedback, Ram! RH Richard H. Financial Adviser Financial Services Used the software for: 2+ years ### "The customer support is horrible." August 31, 2020 1.0 While it has made the normal scheduling of appointments easier, because of the difficulty in dealing with problems, and problems do come up, I'm looking for another provider of this service. Pros As long as you are just booking a regular appointment, and nothing goes wrong, it works great. Cons If you have any problems, or need help in any manner, good luck getting someone on the phone. All they want to do is email and refer you to hours upon hours of videos to watch. So a problem will take you days to get it resolved when it could have been resolved with a 3 minute phone call. I'd gladly pay three times what I'm paying today to have a customer service phone number that went to a department that could help me when I have an issue as opposed to their email system of referring me to videos. Review Source LD Lukasz D. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Fantastic software, well worth the money!" June 12, 2023 5.0 Pros Great design, ease of use, reliability and simplicity Cons Perhaps the pricing was not adequate for my needs Review Source Response from OnceHub January 15, 2024 Thank you, Lukasz. We're updating our pricing on our website in a few days. Circle back when you have a chance? CT Carol T. Trainer Financial Services Used the software for: 1-2 years ### "Always there to help" June 8, 2022 5.0 Very efficient system, easy to use. Pros When ever I have an issue, which is not often, the customer support and live chat feature has always impressed me. I know I can get a quick and effective resolution to my issue. Cons The reporting. I wish I could export more of the fields to an excel spreadsheet. Everyday I have to manually add the appointment time, student time zone, and notes to the exported list of students. Review Source Response from OnceHub June 9, 2022 Thank you for the feedback, Carol. We are always looking at ways we can offer more value, and hope you will continue to be impressed going forward. ST Sally T. Life and Business Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Love it - and clients love it" April 27, 2017 5.0 I love this scheduler from first sight. Use if for a few years now. I was afraid clients wouldn't like it, and would still want to call me for scheduling. Mistake! They love it. Use it all the time. They like the freedom of seeing all the options and choosing. It's easy and fast for them to use. They use it both for scheduling and for rescheduling. I did take me a few hours to set it up perfectly (lots of this time was making sure my Google Calendar was all defined well, and all the meetings were in the right length). but the minute i got it up and running, i never had to deal with it any more. it just works perfectly. Pros Simple and fast for clients. Works well on mobile phones. Very pretty GUI. Cons For getting automatic bookings (without me having to confirm them), or for people to book a whole series of sessions, I would have to pay much more. So I don't use these options, but would like to. Review Source VR Verified Reviewer Master Coach, Erotic Embodiment, Intimacy Management Consulting Used the software for: 2+ years ### "Usability is terrible and awful customer service" August 13, 2018 1.0 Pros It does schedule and give many options for functionality Cons Limited 3rd party integration. Not user friendly. Still looks like back end coding software. Awful customer service. Review Source DS David S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent platform that syncs natively with Keap." April 12, 2024 5.0 Overall a great experience I just didn't want to pay $40 monthly, so I went a WordPress plugin route that does the job for me. Pros Easy to use and I could create calendars for each of my employees from the admin account. Cons That the PayPal integration would not always refund people properly. Review Source Response from OnceHub April 15, 2024 Thank you for your feedback, David! Our support team is available 24/7 via chat or email and are always ready to assist you if you are having trouble with any of our integrations. We also have a variety of packages available to our customers starting at $10 per seat per month. You can view our options here: https://oncehub.com/pricing OW Olivia W. Sales Development Representative Internet Used the software for: 2+ years ### "ScheduleOnce is AWESOME for more sophisticated scheduling needs" November 16, 2016 5.0 There are quite a few simple scheduling tools out there for small businesses to empower their customers to self-schedule. ScheduleOnce goes beyond that. I've used it in 2 companies to do very custom stuff--in the first company, we were using the WebEx integration to create webianrs automatically with each scheduled meeting. There are lots of sophisticated rules you can use as well to make sure the meetings get routed to the right person based on availability, round robin, etc. In the second company, mapping to Salesforce was key. Huge shoutout to their support staff (especially Suzie and also one of the co-founders, Gilad) for being incredibly helpful with all bugs and feature requests. Pros Integrations with your CRM, web conferencing, and calendar tools. Great support. Cons May be overkill if you only want a very simple scheduler. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Best tool for booking sales call / product demo " January 9, 2019 5.0 Pros We have sales team around world and its multi user function is the win win game for us. Customer can choose which timezone they are and it automatically finds the correct sales person. Cons Overpriced and some integrations can be increased Review Source TJ Tom J. VP, HR Financial Services Used the software for: 2+ years ### "Single-biggest value add for Recruiters" March 24, 2020 5.0 I recommend it to anyone and everyone who facilitates meeting scheduling of any kind. There are comparable tools out there, so in general, I encourage the adoption of this technology as a whole. For $19/month, this tool pays for itself many times over. Pros I've been in Recruiting for 15+ years and never did I think I'd ever say this about a calendar integration tool: it has paid for itself a thousand fold in productivity. I already detest email; not having to do the whole back-and-forth of "How about this day or this time?" dance with all my candidates saves hours of productivity each week, which means more recruiting and less email. Cons I can't point to any on thing I dislike about the platform. Digging for invoices each month for an expense report can sometimes be a hassle? Maybe automate a PDF distribution via email would save that step. Review Source TL Talya L. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "I really struggled with ScheduleOnce" April 13, 2021 3.0 It was a constant struggle to have ScheduleOnce properly sync with my ical and the way I already did scheduling. It just didn't work for me. Pros There are lots of benefits to the way ScheduleOnce is structured. I liked the professionalism from the user side. Cons I found it SO challenging to use ScheduleOnce with my ical. I just couldn't get them to sync properly and it was too complicated to easily solve. Review Source SC Sean C. Financial Advisor Financial Services Used the software for: 1-2 years ### "Schedule Once Review" September 29, 2020 5.0 Very pleased with this service. I am glad we have utilized it for our scheduling needs as it has lightend the burden of our support staff to focus on current client servicing. Pros I love this service & has streamlined our orginization tremenously! We have pockets of insane business & Schedule once allows our clients to select a time that works best for them, while also allowing us to set the terms of our availabilty. Cons There have been a couple minor software snafu's, but even then it was a very quick fix & customer support has been very responsive Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Live Chat](https://www.capterra.com/live-chat-software/)