--- title: "Fastviewer Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fastviewer Software - reviews, pricing plans, popular comparisons to other Collaboration products and more." source_url: "https://www.capterra.com/p/122974/Fastviewer/" page_type: "product" language: "en" --- # Fastviewer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Fastviewer ## What is Fastviewer? FastViewer is a remote access and remote support software that enables users to collaborate through online meetings, web conferences, desktop sharing, remote control, and other features. The software provides secure remote access to computers for troubleshooting, maintenance, presentations, webinars, and more. FastViewer offers solutions for individuals, companies, partners, and customers with capabilities like screen sharing, video conferencing, instant messaging, file transfer, and recording. ## What is Fastviewer used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $31.45 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fastviewer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.matrix42.com&name=Fastviewer) ## Fastviewer Overview Updated September 2026 AI summary Fastviewer enables organizations of all sizes to collaborate, communicate, and share content across distributed teams with tools for online meetings, video conferencing, screen sharing, and remote support. Supporting cloud and device-based deployment, it offers features such as real-time editing, file sharing, customizable branding, and task management, making it suitable for businesses seeking flexible, cross-platform collaboration and remote troubleshooting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fastviewer 4.3 (3) VS. [4.7 (24,199)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $31.45 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (11,623) Value For Money 4.3 (3) Value For Money 4.5 (8,222) Customer Service 4.0 (3) Customer Service 4.4 (7,514) ## Fastviewer alternatives [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,640)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,489)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,797)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) ## FAQs about Fastviewer Overview ### What company size and specific industries is Fastviewer built for? Fastviewer is designed for small to large organizations that need online collaboration across branches, head offices, and home offices, as well as IT departments handling remote maintenance. It fits general business use rather than a specific industry, serving companies that support distributed teams and technical support operations. Features and Usability ### What are the key features of Fastviewer? Fastviewer offers video conferencing, screen sharing, remote access/control, and remote troubleshooting for live support sessions. It also includes session recording, recording, encryption, and data security, plus file sharing, document management, real-time chat, and presentation streaming for collaboration and content exchange. Getting Started and Support ### What training and onboarding options does Fastviewer offer? Fastviewer provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover feature overviews or group learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Fastviewer offer? Fastviewer provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users direct contact and self-service help for common questions and setup needs. ## Features AI summary Based on 21,823 Collaboration reviews Capterra reviewers highlight these as the features buyers care about most when choosing collaboration software: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Document Storage** (**57%**) - **Collaboration Tools** (**54%**) Fastviewer supports **Collaboration Tools**, which is one of the top priorities for collaboration buyers. However, it does not include **Secure Data Storage** or **Document Storage**. Instead, it offers **Task Management** (**51%**) and **File Sharing** (**50%**), which are also important to reviewers. These features help teams coordinate work, share information more easily, and stay aligned on day-to-day activities, helping businesses keep projects moving and improve team communication. File Sharing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Customizable Branding 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Remote Access/Control 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Session Recording 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training Brainstorming 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Group collaboration to solve ideas in a productive and concentrated manner. Communication Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Fastviewer 30 features ### All Features - Audio File Management: Supports audio files - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Data Security: Protect sensitive data for digital privacy - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Encryption: Convert data into a code for security - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Screen Sharing: Digitally share screen view with others - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Version Control: Track revisions and updates made to files and navigate between different versions - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.3 (3) Free Trial Basic $31.45 Per User,Per Month Value for money 4.3 (3) 4.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Ian R. system technique Retail ### "Fast remote help" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 21, 2024 Their remote help is valuable because it reduces repair times quickly and avoids transfers that cause delays Pros Fastviewer has been a great help, its remote help makes everything easier to fix and send, when there is something wrong with the system I contact support so that through Fastviewer they can make the necessary fix without having to wait hours for them to get to my site. Its use is very easy to do since with just one link I give them permission to enter my system and there they can handle everything properly Cons Sometimes it has happened to me that I cannot connect quickly, I have had to wait for the system to react and let me enter but it is not more than 10 minutes of waiting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rene H. IT Administrator Executive Office ### "Fastviewer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 24, 2022 In großem und ganzen sehr brauchbar. Pros Einfache Handhabung und übersichtlich gestaltet. Cons Fileshare fehlt, weiß aber nicht ob es das als Addon gibt Reasons for choosing Fastviewer Sehr überzeugend von Anfang an. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Igor S. Consultor independiente SQL ### "One of the most complete of the market, with all its kindness separated and organized." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 19, 2018 We went from using a single common remote support software to offering our customers a more corporate image of our remote connection services, different approaches in different subprograms of the same package for the same monthly use price Pros Fastviewer allows you to create a more corporate image of the remote connection services between teams, giving different options such as remote sessions to support, allowing exchange the address of the connection to see and show as the case may be, can be used to give inductions of use of software, work meetings between different members of a group. You can customize the invitations that are made to the participants You can make connections between computers with different operating systems, thus offering wide compatibility in different work scenarios, or relationship supplier-client, tutor-student, etc. Cons It is a software intended for corporate use, and although it has several ways to pay according to use, such as purchase of a license, prepaid service by time or income according to its use, it can become expensive for a small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.