Who Uses This Software?

Urgent care centers and occupational medicine clinics. This includes pediatric urgent cares and on-demand family medicine clinics.


Average Ratings

124 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DocuTAP
  • docutap.com/
  • Founded 2000
  • United States

About DocuTAP

Integrated EMR, Practice Management, and Patient Engagement solution designed specifically for urgent care. From online check-in to automated coding, and a dedicated billing services team, DocuTAP has the tools to help you see more patients (with less stress), capture more charges, and shorten wait times for patients. Schedule your personalized consultation today.


DocuTAP Features

  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition
  • Claims Processing
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Insurance Verification
  • Invoice History
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

DocuTAP Reviews Recently Reviewed!


OCCUPATIONAL MEDICINE C+

Dec 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!

Cons: Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.

Overall: I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.

Top of the line EMR for any urgent care setting

Aug 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved. If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business. Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else.

Cons: In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services).

Recommendations to other buyers: Either find someone with experience using this EMR, or dedicate some time to training your staff in order to get the most out of what they have to offer. The product is always being updated, so the training should be as well. Don't be afraid to lean on their support staff until you have a good understanding of things for yourself.

DocuTAP makes getting charges out quick and accurate.

Sep 07, 2016
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle. DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.

Cons: The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing. Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.

Recommendations to other buyers: Know what your needs are and what is most important to your clinic. Use the knowledge of the other DocuTAP users and how the software works to allow the system to work for you - there is always a way to accomplish every task.

EMR FOR URGENT CARE

Jan 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner

Cons: it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.

Overall: Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.

Great software, but support and updates are not up to your standards.

Jan 18, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having an EMR that was built specifically for urgent care facilities is great. Having a software vendor that understands our needs and limitations is crucial to having a stable and functional EMR. The interface is clean, usable, and easy to train.

Cons: Over the past year, it feels like your general support line has become less and less helpful. When we have an relatively simple issue, it takes much longer to correct. Additionally, anytime we receive an update we have to prepare for the worst because we can almost guarantee something will be significantly broken.

Overall: DocuTAP is overall very good at what it does. There are a few issues which might be solved with a bigger focus on R&D

Capterra loader

Great value and easy to use

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Cons: Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

Overall: Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Easy to use and manage

Feb 10, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Docutap is an easy to use software for the Urgent Care setup and it is also easy to manage cum maintain the day to day data. The all in one software to schedule a visit, create/enter visit history, complete the billing/coding and then bill to payer.

Cons: The reporting portion of the software need an upgrade. Most of the reports generate with merged cells and they are not good to analyse according to our need. They need to be normalize in a standard Excel format to do the things our way.

Overall: Our overall experience with Docutap has been good. It is a kind of software with all in one functionalities for our setup to maintain the day to day activity.

Long time DocuTap user

Sep 16, 2016
4/5
Overall

4.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4 / 5
Customer Support

3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The part I like best is that the software is adaptable. Also if you are willing to share your ideas or thoughts, it is possible that you may see a version of what you had in mind become an available tool in the system at some point along the way. I also like the culture of the company DocuTap- the people that work there are great!

Cons: Sometimes there are processes and features of the system that are intended to make work flow better or easier, but they sometimes end up being more of a hinderence than a help. Perhaps that is due in part to being developed from a specific source request that doesn't fit the whole or from a non-medical perspective where the real world application isn't the same. The other part that I like least is that it can take a while for an idea or request to be implemented.

Recommendations to other buyers: Be pateint and flexible. The system will work in your enviroment but you may have to alter some workflows. Also it is a really good idea to have atleast one if not several super users in your clinic to be the go to for DocuTap.

Connecting Transworld ISSUE

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: To me DocuTap is user friendly. You can click to fill in other areas such as address, phone #s

Cons: DocuTap is having trouble connecting child with guarantor in order for us to transfer bad debt to our Transworld Systems Bad Debt company. It isn't being resolved I have a lot of children's balances ON HOLD because of this issue, it is very frustrating waiting on this issue being done.

Overall: The ISSUE of not getting child connected to guarantor to have balances transferred to Transworld Systems Bad Debt---to get the bad debt taken care of I have countless balances ON HOLD because of this ISSUE need it taken care of.

Docutap

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Docutap is user friendly and the program is very clear and precise. I do like the way that you can customize each clinic. For billing purposes, it is very helpful to be able to direct claims to particular work baskets and be able to load claims by insurance.

Cons: There are a few items that I wish were available with DocuTap. I wish we had the ability to edit or delete notes (at least on the day they are entered) and highlight certain things in the notes section. I do wish on the workbasket screen that we could see the entire patient address.

Great for Urgent care and hospital settings

Feb 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Worked in Urgent care and doctor had written a previous EMR system. DocuTap was user-friendly and easy to learn. The doctors had an easy time charting and billing was not bad at all. Reports are generated easily and we can see other centers we may be in charge of because other managers are out.

Pros: Easy to use and all the training was online. A team came out on implementation day and stayed for a couple of weeks until we were comfortable. Great staff and easy to contact with any other issues.

Cons: The interface between Docutap and the pharmacies would not always "talk". We had to put in several tickets to get prescribing complete and even after the tickets were resolved we would have to fax over prescriptions. It was probably on the pharmacy people's side.

Best Bet for an Urgent Care

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The providers talk of the intuitive nature of the EMR to meet the needs for urgent care services. The practice management system over the years has allowed us to produce superior collection percents, DOS and accounts over 120 days ratios. I highly recommend it for urgent care centers.

DocuTap has been a great partner.

Cons: The analytics was weak in the beginning but they have continued to improve it over the years.

Overall: Great product for urgent care center services.

DocuTap from the begining to WOW!!!!

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using DocuTap for 4 years now and love, love, love this software and company. Extremely innovative, friendly, and just NICE. Never a dull moment, great new features and the employees enjoy their jobs, and it shows. I have been to DocuTap in SD and if you have the chance go, you'll be SOLD!

Cons: The adaptability, whatever situation your clinic is in - new, transition, growth, etc. It will work for you.

Overall: DocuTap makes it easy to BRING IN THE MONEY!

Easy Peasy!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use. Think of it in steps - everything is laid out 1,2,3. They have improved on the speed and functionality over the years. Overall one of the best EMR systems I have utilized.

Cons: They system lacks in the billing area - especially if you are heavy on Occupational Health. Their tech support is not as knowledgeable as you might hope.

Overall: DocuTap is an awesome company. They supply additional help or education classes whenever needed.

Docutap review

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly. Our facility can navigate with ease between patient charts with all tasks including but not limited to collecting, treating and billing. I could not see ourselves without using electronic records.

Cons: There are those glitches. Mainly connections or beta updates that throws things off that maybe no one knew about. The customer care team is always anxious and ready to go to get us back going.

DocuTap review

Jan 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was designed for UC use with the intent of minimal keystrokes in order to make the process reproducable and efficient. Order sets are easy to set up and deploy.

Cons: ICD searching is cumbersome. There is no built in dose calculator for pediatric medications.

Overall: DocuTap has made our documentation more efficient, accurate and comprehensive. We do a lot of occ med visits and having the ability to rapidly document and code these visits is essential.

DocuTap Services for Urgent Care Review

Jan 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use, Like the name states Docu- And Just Tap on the flow sheet and its there. There are small problems ill speak about shortly.

Cons: Network- The network is slow at times and you feel like you get that death circle wait time.

Overall: Overall great system/ software. I just signed another year contact with them because of there great customer service and continued support for small, medium or larger UC'S

DOCUTAP.....USE IT - LOVE IT - TALK ABOUT IT

Aug 09, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY TO USE AND UNDERSTAND THE LOGIC OF THE SOFTWARE. DOCUTAP IS VERY CREATIVE WITH SOFTWARE AND OPEN TO SUGGESTIONS, MODIFICATIONS, ETC. I CAN CALL SUPPORT AND THEY ALWAYS MAKE ME FEEL IMPORTANT AND "WALK ME DOWN FROM THE CLIFF", AS OCCASIONALLY I TRY TO FIND AN EASIER WAY TO DO SOMETHING OR AN ANSWER TO A QUESTION THAT I AM ASKED ON MY OWN AND END UP CALLING SUPPORT.

Cons: SOMETIMES SUPPORT ISSUES TAKE TOO LONG TO GET RESOLVED; HOWEVER I'VE COME TO LEARN THAT IT DEPENDS ON THE ISSUE AND THE RESOLUTION.

Recommendations to other buyers: I CHALLENGE SOMEONE TO FIND A BETTER SOFTWARE FOR URGENT CARE THAT IS SPECIFICALLY FOR URGENT CARE. I'VE WORKED ON SEVERAL BILLING SYSTEMS THAT HAVE BEEN USED FOR URGENT CARE; HOWEVER WHERE NOT INTENDED FOR URGENT CARE. THIS IS A VERY COSTLY MISTAKE. DOCUTAP MAKES MY JOB EASIER, AND ALLOWS ME TO BRING IN MORE BUSINESS - THAT'S NEVER A BAD THING. :)

One of the best systems

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This has got to be one of the easiest systems to learn. I had no previous experience with this software but I was able to quickly adapt to the system itself. Its a very good system to train people on, the possibilities are endless.

Cons: At times, getting problems fixed can be a bit time consuming but overall customer service is typically pretty quick.

Quickly completed charts in a few clicks.

Sep 16, 2016
5/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: DocuTap has been easy to use once you are familiar with where options are located. Easy to switch between screens in parts of the notes. Able to customize many of the features with relative ease. I can get many tasks done fairly quickly. The help desk is always friendly and patient. They are quick to troubleshoot and resolve the issue. The online tutorials are helpful.

Cons: There are frequent changes to keep up with. Not a completely bad thing. However, difficult if you are working and not able to familiarize yourself with the update until you find a roadblock with performing a task. There are templates that would be helpful but not populated with any subcategories or not available at all. Not sure if that is program or our center's customization. Many medications are not listed by their generic and brands names ex. Implanon

Recommendations to other buyers: Use test patients to learn where everything you need is located and to customize your preferences.

Capterra loader

Docutap

Jan 28, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is fairly simple to use on a basic level. Patient check-in and check-out can be very easy. Adding a new patient is simple. Only issue is it is very easy to make duplicate patients.

Cons: Once you need to do anything beyond the basic functions, one may find themselves in the weeds fairly quickly. I had a ticket open for almost 2 years.

Overall: I like it.

It is a great EMR, PM management

Sep 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used several different EMR programs and so far like this one the best

Pros: It is user friendly and can be customized to your business or practice. Customer Support is always available to help you with any promblems.

Cons: Update glitches have been the biggest problem we have but customer service is always on top of it. They usually respond promptly to any problems.

User Friendly

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall a great product in the capacity we use it for. Our primary use is for the clinical side of patient care.

Pros: Easy to use program. I currently use DocuTAP in conjunction with ATHENA and they communicate very well with each other.

Cons: There are no real cons. The only deficiency I can attest to is sometimes it can lag, but what computer doesn't at times.

Adventures with DocuTap

Sep 21, 2016
5/5
Overall

3.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The people! When you call Support, they are not only knowledgeable, they are friendly and make you feel like you've them forever. If they do not know the answer, THEY WILL ASK A COWORKER making it obvious they are a TEAM. That is a positive, motivational experience. P.S. - support is available 24/7!

Cons: It is not as user friendly as it could be. I would love to links to the Knowledge Base as it relates to certain screens. For example, if you are in the Insurance Maintenance screen and need instructions on setting up a new ins, possible have a blue checkmark that offered a link directly to the Knowledge Base. It save a lot of time for both the user and your support staff.

Recommendations to other buyers: Honesty - how else do we know where we need to improve??

Director of Operations / Administrator / Super User

Sep 15, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to use but the people at DocuTAP are so friendly and helpful. That is what really helps make it a great product.

Cons: The EMR works great on a tablet as far as viewing is concerned. When trying to use the EMR on a laptop, it creates a lot of scrolling left/right/up/down. This causes some frustration with users when they prefer a laptop/desktop over a tablet.

Recommendations to other buyers: Ease of documentation and timeliness of charting are the two main points to evaluate. Documenting in an EMR can be very time consuming and strenuous so you want to ensure you can complete a chart quickly in order to turn patients in an acceptable time frame. Some EMR's documentation process is what hangs providers/staff up and causes visit times to be longer than average. DocuTAP makes documenting easy and quick to avoid problems with visit times.

Docutap for beginners

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy way to set up profiles to download ROS, d's us up to date with codes, too many clicks

I like the medicine rx favorites

Cons: Free text doesn't support higher billing codes

Medications could be streamlined

Overall: This is our only documentation software. I am familiar but ithers who are over 50 get frustrated very easily.

EHR love!!!

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So user friendly and makes provider's documentation a breeze. I've used DocuTap now for nearly 7 years and I've loved utilizing the product everyday.

Cons: None that I can think of at the moment.

Overall: It is wonderful and very obvious that it was created for the Urgent Care space only and that's a huge win all around.

Exceptional Experience

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

3.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our entire staff from the front desk to the clinicians and our billing team love DocuTAP because it is simple and straightforward. DocuTAP has a wonderful company culture and the team is knowledgeable, service oriented and a delight to be around.

Cons: It is lacking some components related to patient engagement and some of the dashboards and Analytics reporting could be improved. Only thing I don't like about the vendor is that they are located too far away from our clinics because it would be great to see them in person more often.

Recommendations to other buyers: Setting up the system is critical as far as determining what parts of the system to lock down and control. Also, you should make sure that you have plenty of "super users" to help train and maintain the system.

Great product!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I used this software for about 6 years at an urgent care setting. It was great for ease of entering in patient date and collecting payments.

Cons: Was difficult when program would shut down or had technological issues, we had to use paper charts and then input at a later time.

Capterra loader

Solid EMR

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It works well in an urgent care setting. It gets the job done, and, if you set it up correctly to begin with, offers a simple, easy-to-use EMR.

Cons: A lot of the functionalities are not built out. You will press a button, but often nothing happens. If they could build out some of the functionalities that they tease with, then it would be awesome! Additionally, the quality of customer support is extremely inconsistent.

Urgent Care ease

Jan 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is built with the urgent care process in mind. No need to try to find a work around for occupational medicine or work comp.

Cons: The cost of the required scanners to upload files

Overall: Finally found a platform that has most of the features we need. User friendly

Great product

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This program is so easy to use! Our practice has used Athena and DocuTAP together and it works great! The two systems work well together.

Cons: It can freeze up sometimes but all software lags at times. The e-prescribe feature does not always work the best.

Amazing EMR

Aug 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is FAST FAST FAST! This cloud based EMR had our patients in and out in under 30 minutes the first day of implementation. The provider charting is streamlined to reduce the number of clicks during documentation. The vendor has the culture that our organization strives for. They are efficient in resolving any problems that we might encounter. Their customer service skills on beyond kind and courteous.

Cons: It is currently only available for Urgent Cares but they are in the process of expanding to different specialties.

Recommendations to other buyers: Do the demo from front desk to billing out the claim. There is no other EMR that can come close to the ease and efficiency of Docutap.

Excellent service/support

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and technical support. navigating through the system is simple

Cons: Sometime it is hard to pull reports. e.g. how many patients came between 7:00 PM and 9:00 PM for each month

Overall: My experience is very positive

Experience with use in Urgent Care setting

Sep 07, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly and intuitive use. Able to run reports easily. Addition of analytics is great! Support is helpful when accessible. We have been lucky enough to be included in some of the development / testing processes. Vendor has grown and is continuing to grow - looking at ways to continue upgrading and expanding services. Staying competitive within the industry.

Cons: Wish Dashboard was more accurate. Each time there is an update we seem to run into error issues (example: RX printers do not work / fee schedules "lost"). After hours extended support availability.

Recommendations to other buyers: Be honest and as detailed as possible when submitting.

Transitioning to EMR Made Easy

Aug 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our office had previously used EMRs that we were never able to fully implement. Docutap is the most user friendly EMR we have used to date. In addition to that, we know our Docutap team on a first name basis and feel like when calling, they truly know who we are and what we need the product to do. One of the best overall vendor experiences I have ever had as an Administrator.

Cons: The only thing I don't like is that they currently don't have Primary Care Software :)

Recommendations to other buyers: Meet these people and review their product... that will speak for itself. You won't have to be sold on this product, you will fall in love with it.

Clinic owner

May 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and getting new clinicians started

Cons: They nickel and dime you for "extras".

Hard to find the right person to talk to when there are issues.

Overall: Able to get good data reporting.

Gets the job done

Jan 25, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive, easy to use

Good reporting capabilities

Cons: Sometimes hard to find the right person to talk to about issues

Overall: In general the product is very good and the people we work with are very nice.

User Friendly EMR

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use is excellent, the program guides the user through the documentation process so that nothing is missed.

Cons: Some of the newer updates make aspects of the program more difficult to utilize. Take for example the school or work note templates; before the most recent update the note could be formatted to fit the need of the patient, with the new update it is near impossible to make the note fit the patient.

Recommendations to other buyers: Make sure the software fits the need of your office. Docutap is excellent for an urgent care setting because it is efficient and does not make the user jump through unnecessary documentation "hoops". It is to the point but accurate.

Premier UC EMR

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Urgent Care specific EMR. Occupational Medicine, too.

Cons: Screen size is limited on the computer monitor.

Overall: Excellent for documenting an Urgent Care patient visit in a succinct and timely manner.

DocuTAP Review

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty user friendly. Easy to use and easy to navigate.

Cons: Some of the updates should be optional. The same exact DocuTAP doesn't work for every single urgent care.

DocuTAP Usage

Dec 18, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of reviewing billing, filing claims and reconciliation of a claim. Very easier to add insurance and employers.

Cons: The reporting side and daily reports reports as well as denial management needs improvement.

Overall: Overall am satisfied with DouTAP, their customer service is outstanding and always willing to assist with any issues.

#1 Urgent Care EMR

Sep 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DocuTAP is extremely user friendly and increases efficiency of our clinics while reducing risk. Also the DocuTAP team is great to work with, they care about their customers and listen to their feedback and ideas.

Cons: The only thing I would like to see improved is more non financial reporting. So would like to see reporting on staff efficiency, more ability to drill down and run reports in patient wait times, door to door times, etc. The reports are there but not as granular as we would like.

Recommendations to other buyers: Talk to others using the product and participate in any demo's that you can.

Just because it's the best, doesn't mean it's great.

Oct 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is the best EMR/PM for the industry. Docutap understands the overall goal of urgent cares is speed and patient volume, and they designed their interface with that in mind. I have not seen any EMR be better suited for the industry in terms of simplifying the patinet check-in process and doing the most with the least amount of information.Additionally, the analytics capabilities are very great.

Cons: The billing side is extremely buggy. For example, if you have to change the credit card on file of a patient, your entire computer will freeze for 2 minutes. This is not a user-specific error, this is commonplace among every Docutap user as far as I've heard. There are multiple other bugs with the billing cycle such as having to reset the payment method for no reason sometimes.

Great Urgent Care EHR

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the easy of use, very organized.

East of setup.

Cons: Frequent changes / updates- Can be a PRO or CON

Overall: Charge capture is spot on.

My Opinion

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easier to use now that most symptoms have been added.

Cons: Sometimes I hard to find all surgeries.

Overall: I've had a good experience

Physician

Jan 25, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: System very quick and efficient for quick pace of urgent care setting

Cons: The system does tend to freeze more than I would like making it a longer time period to get patients discharged and out of clinic.

Overall: Overall a great EMR. Quick and easy to use. Great system for fast pace of urgent care.

We love DocuTap

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For our Nurse Practitioners to be able to simply make clicks, it speeds up our process of getting patients in and out quickly.

Cons: I wish there were an easier way to find EOBs or even attach them to the chart like we do a patients test results that are printed.

Easy, breezy, beautiful....DocuTap!

Sep 15, 2016
4/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Listen to your customers! I absolutely love how they listen to suggestions and ideas of the people who are using their software. I also, absolutely love how easy the EMR and PM are in DocuTap. I've worked with other EMR systems and this is by far the easiest to guide through and chart on!

Cons: The "technical difficulties" we have sometimes. The system going down is expected from time to time, but it's always an inconvenience.

Recommendations to other buyers: Give it a chance! Use the resources they offer, the Help Desk is a glorious piece of work! I love it!

The Real Docutap

Nov 20, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We are basically stuck with a low functioning EHR. This product was sold as a web based software, yet it works of an very glitchy Citrix platform, as opposed to true web base. There is little to no functionality on a tablet. And laptops with smaller screens are difficult to grab scroll bars. The screens contain slide bars and do not fill the computer screen, often cutting off important data. Reports from PM and analytics often contain different data. Customer support has absolutely no idea how to trouble shoot, I have been told on more than one occasion to "play around until I figure it out, as that's what I do". Forms are not easily uploaded as it was sold, and the community is so out of date the walk throughs are no longer relevant to the actual work flow. Sadly, transition and cost to migrate AGAIN after 18 months is difficult and discouraging.

Pros: Value for money spent Ease of use on the EMR after laborious set up Do not have to pay a per provider fee

Cons: Poor reporting. Laborious set up. Poor customer support. Frequent outages. Printing nightmares,