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CDK is a leading provider of integrated data and cloud-based software solutions to dealerships and original equipment manufacturers (OEMs) across automotive and related industries. We’re a team of continuous innovators committed to helping dealers find success through powerful, relevant technology. Our priority is to make it easier for dealerships to excel by developing solutions that streamline workflows, including the CDK Dealership Xperience – an open and integrated platform that transforms how dealers sell and service cars while allowing them to operate their business simply in a modern and digital world.
Provider
CDK Global
Located In
United States
Foundation
1974
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Live Online, Webinars
Support
Phone Support, Chat
CDK is a leading provider of integrated data and cloud-based software solutions to dealerships and original equipment manufacturers (OEMs) across automotive and related industries.
Content Source: CDK Global
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Reviewers find CDK Global's support services to be a mixed bag, with many praising the helpfulness and efficiency of the support team. They appreciate the regular improvements and the assistance provided by support staff and performance managers. On the downside, users have reported long wait times and poor communication from the support team, which has negatively impacted their overall experience.
Users have mixed feelings about CDK Global's reporting features. They value the efficiency of the desktop tool and the ease of accessing reports via mobile devices. However, they have encountered issues with report accuracy and errors, which have caused significant delays and frustration when trying to resolve these problems.
Pros
Supportive Performance Managers and on-boarding made the transition to a new CRM easy. Enjoy the flexibility of creating our own presentation form that works best for our multi-line store.
Great way to keep track of customer's and keep notes to help with future interactions. Good support from the company and Greg does a great job going over the ins and outs of the program.
My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule.
I enjoy the many facets of the system, however I most enjoy the support I get from Elead staff and the speed of the response. It has been a great experience throughout.
Cons
Using it is just annoying. DMS was a nightmare when we changed (went from reynolds and reynolds), not one person preferred CDK over Reynolds.
Expensive product, bad deployment, okay results.
Reported problems or errors can take you an hour to 7 days to report. After CDK admits and recognizes software error it will take 4 months to eternity to have it corrected.
Biggest complaint about CDK is they require you to send in a support request by email. No phone number for an individual to call.
Most Recent Video User Review for CDK Global
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Great reporting, easy to use CRM
Katie R.
"Easy to use"
Overall: East to multi task and has great report generator.
Pros: I love that you can switch easily from task to task. When constantly multitasking it makes it easy to move from one item to another.
Cons: The only concern is you have to pay for any kind of changes that you have to make to forms. It just seems like every little thing is an extra charge.
"Great CRM"
Pros: We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back.
Cons: I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault.
Vendor Response
"Most Unethical penny pinching company I have ever used "
Overall: Over the nearly 30 years with CDK the only feeling I have towards them is regret for sticking with such a horrible company. I hope this helps anyone who is shopping for a quality DMS. Look at AutoMate first, I am not paid by them, actually I pay them, but I just regret not making the switch years ago.
Pros: There really isn't anything good to say about this company. Our company has been with them for nearly 30 years and every time the contract comes due they treat us like a new customer. The always try to increase their rates substantially and they will never miss an opportunity to overcharge. They charge top dollar for antiquated software and exploit their customers based on their contracts.
Cons: CDK is a Con. Their business model feels borderline criminal and was probably easier to execute when Reynolds and CDK were pretty much the only options. Now that there are multiple other options, that are both more cost effective and just overall better products with better customer service I would look elsewhere. There is a reason why the company net value is dropping like a rock.
Vendor Response
"Nice System Overall"
Overall: We have been with eLead over 2 years and very happy with how the system has helped us. Look forward to how they continually evolve.
Pros: Very easy crm to use. Training is great.
Cons: Like anything else, need to hold people accountable to input data, cross off tasks, read reports. Lot of little errors and the mobile app is something to be desired.
Vendor Response
"CDK Global is great for automotive contracting"
Overall: CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal.
Pros: CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient.
Cons: The only feature I would like to see improvement on would be the self-help listing of the shortcut codes.
