Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CDK Global
  • cdkglobal.com
  • Founded 1974
  • United States

About CDK Global

At CDK Global, we provide integrated technology solutions to over 26,500 Auto, Truck, Motorcycle, Marine, Recreational Vehicle and Heavy Equipment dealers throughout North America, Europe, the Middle East, Africa, Asia Pacific and South America. With over 100 countries represented worldwide, CDK makes it easy for dealers like you to achieve measurable results and drive additional profit in every area of your operation.


CDK Global Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

Vendor has not completed this information.


CDK Global Reviews Recently Reviewed!

Best of breed in Delaer Solutions

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of operation and administration. people pick up on how to use the system very quickly. could not function without my CAMS

Cons: sometimes service leaves a lot to be desired. they have fewer field service technicians than ever before and have no plans to fix it.

Overall: it does a very good job of running our system, and in the works of my old boss " alll the DMS providers are cooks, but CDK is still the best of them"

We use CDK for both CRM and website hosting

Jun 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a very simple and relatively easy to use tool. From a website standpoint the backend tool gives great flexibility and real time ability to make changes

Cons: The CRM is extremely basic with its capabilities which limits what you can do compared to all its competitors.

Overall: It helps provide both CRM and website hosting and building for our business

Great OEM site

Jun 07, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They have top notch customer service. If we need anything done they're on top of it and have the task completed normally with in 24 to 48 hours

Cons: We used to have a lot more control of what we could add to our website. I dont know if the OEM made some changes but it a lot harder to use now but thats why they have an awesome tech support line.

CDK is fantastic!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: None that I can think of.

Overall: I use this software daily and it's so easy to use! The only time I've had to contact customer support they were very polite and fixed my issue quickly!

We have to use it, but if we had better options, we would leave them

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what it is supposed to do and it's pretty customize-able.

Cons: Several restrictions, poor customer service.

Overall: CDK offers a lot of customization, but not an ease of use. There are also SEVERAL restrictions on the site that make it difficult for us to build up our website the way we want to.

Recommendations to other buyers: N/A

Great company

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a wonderful company, with amazing support! Overall a great experience for myself. Thank you!

A powerful website platform

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: CDK Global has been a powerful website platform for our Buick GMC store experience. It provides great backend tool for customization of the site.

Best Company Around To Manager You Website

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: CDK is one of the best website providers Ive ever used. They take the time to show you how to manage your website, offer outstanding packages, and spend time with you one on one to make sure you're doing everything you can to have an optimized website

Not all the way SOLD on it..

Nov 03, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Lately it has had difficulty with getting the pricing right on the website. Every month we have to call and ask them to look at the website and fix things.

A good service CRM

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, customer service and functionality .

Cons: Perhaps just a tad outdated.

Overall: We use CDK in our service dept and it is very efficient. It provides follow up functions and very easy to book appointments through.

Recommendations to other buyers: No