Average Ratings

24 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CDK Global
  • cdkglobal.com
  • Founded 1974
  • United States

About CDK Global

At CDK Global, we provide integrated technology solutions to over 26,500 Auto, Truck, Motorcycle, Marine, Recreational Vehicle and Heavy Equipment dealers throughout North America, Europe, the Middle East, Africa, Asia Pacific and South America. With over 100 countries represented worldwide, CDK makes it easy for dealers like you to achieve measurable results and drive additional profit in every area of your operation.


CDK Global Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

Vendor has not completed this information.


CDK Global Reviews Recently Reviewed!


Had this software for @ 2 years, and they don't know rental. Support tries/development is terrible

Jan 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: accounts payable is the only person who likes it better than our last 2 systems - the parts system is workable, and will store non-stocked files that will pull in when added to an order - the part will include pricing so the guys don't have to look it up each time. They have a good check reconciliation system.

Cons: The rental system. There are NO aspects that work like any other system I've ever used. It cannot do math; there is no deposit feature, so if you want a deposit in addition the the rental you have to remember to "take it off" before you close a contract. Non serialized items are a mystery to them. They are only able to handle large equipment / equipment with individual stock numbers. Transferring is a nightmare. Reservations cannot be made for more than the number of items you own, so no multiple future reservations.

Overall: when selling large equipment there is a margin worksheet feature that the team seems to like. They shouldn't have sold us the software, and we tried hard to get them to be straight. They promised and promised things. I have a spreadsheet of things they promised, and they have done 3 of them. They don't communicate regularly, except people who are just support smoozers. They are currently offering a "Rental Summit" of some kind in Canada, but they don't know rental. I have offered to talk to the developers about "how" something should flow - but they never discuss what we want the system to do. This was a terrible mistake. We have 190 employees - and a number of them have said they want to leave because of this software. They stay because they are good / loyal employees and want to help us through this - and they probably are hoping I will replace the system, which I am close to doing. The most recent problem we've had is they are double crediting customers with refunds because their system doesn't stop it - they are saying it is working properly..... if you do a lot of rentals don't buy this software. If you operate a large equipment dealership ONLY, i think it is a good system. \

Industry Fit

Aug 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The CDK/PFW software is rather good for the Agricultural/Turf dealer. We're using it SAS and uptime is usually pretty good. They have spent time integrating to our OEM manufacturer. That helps.

There are many module/features that help monitor and run the dealership, and there are others that while they exist we are not taking advantage of.

Cons: Their support staff seldom have worked in a dealership and don't understand that day to day frustrations and time constraints we work with. While they are upgrading the software they have chosen to upgrade the user interface screens and our people in all locations don't like the new interface. The functionality is still there, but just not as easy to get to things we're used to, and that takes up more time.

Overall: We couldn't handle a dealership with daily activities this large without a program like CDK/PFW. When we last upgraded the software and added additional branches we compared to the industry competitor in our brand, and this was over less expensive over the coming 5 years.

I utilized CDK global for both marketing and website services.

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For websites, I enjoy that my dealership was able to join national OEM promotions with ease. For marketing I enjoyed being able to have one company know my specials for both print/digital as well as web so my offers didn't conflict with each other. Customers saw the same specials where they looked.

Cons: CDK was formerly ADP so there was some changes in personnel along the way. I'm certain that wouldn't be an issue for those looking to use CDK now. Besides that, in some instances marking decline Services has changed causing training of staff. Again, this was mostly an issue for those who used previous versions of product. Overall, I still prefer CDK over many others.

Good luck if you need support

Jul 17, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The ability to send out an email campaign is great. I have used other CRM programs and they don't come close. From an email marketing standpoint CDK is great.

Cons: Support is horrible. They shouldn't even bother having support for the CRM. Ex. there is something wrong with our internet reps sending emails through the CRM. It is saying the email address is invalid. It isn't because we have emailed back and forth with the customer using the same email address. Supports response was just ask for a different email address. Nothing like inconveniencing the customer when they are looking to purchase a vehicle...

Capterra-loader

CDK is one of two options for successful dealerships

Jul 09, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: CDK is robust in features, and can integrate with most any other automotive software. CDK provides many functions that dealerships must have to operate successfully.

Cons: CDK charges for everything. Even talking to their support requires a fee. Nothing is included in the high monthly fee. CDK is also extremely dated looking, antiquated to the point of 1990's software.

Overall: CDK helps us manage our dealership.

Software support is slow

Mar 11, 2018
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Not really fond of CDK Global. The system works well when it works. Stocking in new vehicles is straight forward, writing repair orders is easy but with any system you need to understand you repair codes.

Cons: Biggest complaint about CDK is they require you to send in a support request by email. No phone number for an individual to call. Its like the are afraid to talk on the phone.

Capterra-loader

Have most everything but limited in innovation

Jul 14, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Can be a one stop shop when it comes to everything you might need for dealer software and hardware.

Cons: They seem to have grown to a size due to their partnership with GM that innovation and quality service is no longer the number one priority. It can be difficult to customize programs and seamlessly move through each step of your processes.

Overall: it does the job just not as well as I'd always like

Best of breed in Delaer Solutions

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of operation and administration. people pick up on how to use the system very quickly. could not function without my CAMS

Cons: sometimes service leaves a lot to be desired. they have fewer field service technicians than ever before and have no plans to fix it.

Overall: it does a very good job of running our system, and in the works of my old boss " alll the DMS providers are cooks, but CDK is still the best of them"

Great OEM site

Jun 07, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They have top notch customer service. If we need anything done they're on top of it and have the task completed normally with in 24 to 48 hours

Cons: We used to have a lot more control of what we could add to our website. I dont know if the OEM made some changes but it a lot harder to use now but thats why they have an awesome tech support line.

CDK is the heartbeat of our dealership through a lot of products.

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how they supply us with tools for every aspect of the dealership; from accounting, to reporting, to stocking in vehicles, to websites, to inventory and so on.

Cons: The wait time on hold is frustrating, however when I call for cobalt issues the wait time is much more reasonable!

Overall: Organized streamlined assistance to running your dealership

We use CDK for both CRM and website hosting

Jun 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a very simple and relatively easy to use tool. From a website standpoint the backend tool gives great flexibility and real time ability to make changes

Cons: The CRM is extremely basic with its capabilities which limits what you can do compared to all its competitors.

Overall: It helps provide both CRM and website hosting and building for our business

Capterra-loader

Easy to use

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you can switch easily from task to task. When constantly multitasking it makes it easy to move from one item to another.

Cons: The only concern is you have to pay for any kind of changes that you have to make to forms. It just seems like every little thing is an extra charge.

Overall: East to multi task and has great report generator.

Using CDK daily has made my life much easier.

Feb 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I really like about CDK is the functionality of the system and all the many things you can do within CDK.

Cons: What I like least about CDK is that occasionally the system goes down or is very slow but typically, this type of thing is resolved rather quickly and we are back up and running again.

We have to use it, but if we had better options, we would leave them

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what it is supposed to do and it's pretty customize-able.

Cons: Several restrictions, poor customer service.

Overall: CDK offers a lot of customization, but not an ease of use. There are also SEVERAL restrictions on the site that make it difficult for us to build up our website the way we want to.

Recommendations to other buyers: N/A

Best Company Around To Manager You Website

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: CDK is one of the best website providers Ive ever used. They take the time to show you how to manage your website, offer outstanding packages, and spend time with you one on one to make sure you're doing everything you can to have an optimized website

Good Product

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Once the system Is learned it was easy to navigate. There was a lot of features and different options.

Cons: The software Is very difficult to learn. It takes a lot of time and practice to be able to navigate because there are so many different screens and options.

CDK is a very in depth all inclusive software.

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There is nothing that can't be done inside this software. You can run every report necessary and use any F&I process needed.

Cons: It takes a while to get used to finding your way around. We no longer use this product because it just did way more than what we needed. But it worked well for us when we were operating at max capacity.

Overall: If you really need to be able to look at everything in depth, this is right for you. But, as a small independent it was just too involved.

A good service CRM

Nov 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, customer service and functionality .

Cons: Perhaps just a tad outdated.

Overall: We use CDK in our service dept and it is very efficient. It provides follow up functions and very easy to book appointments through.

Recommendations to other buyers: No

Capterra-loader

I use this software for car sales and customer tracking. Seems to work well.

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy being able to keep track of my customers and also have alerts on our inventory sent via email and text when a customer requests a specific vehicle.

Cons: The system seems to have random errors when it comes to saving customer information. For example, I was trying to save a customer who was already in our system. When I selected the customer, a random error prevented me from saving it due to an incorrect entry I couldn't overwrite. Also if a customer is entered as a lost sale, then the system will not allow us to select any records on that customer and we have to create a new lead.

Overall: Efficient management of sales leads.

CDK is fantastic!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: None that I can think of.

Overall: I use this software daily and it's so easy to use! The only time I've had to contact customer support they were very polite and fixed my issue quickly!

Not all the way SOLD on it..

Nov 03, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Lately it has had difficulty with getting the pricing right on the website. Every month we have to call and ask them to look at the website and fix things.

A powerful website platform

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: CDK Global has been a powerful website platform for our Buick GMC store experience. It provides great backend tool for customization of the site.

Awesome Websites

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This company has one of the easiest websites to manager. You can make changes on the fly and also have an amazing support staff

Great company

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a wonderful company, with amazing support! Overall a great experience for myself. Thank you!