--- title: "CDK Global Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CDK Global the right Auto Dealer solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122988/CDK-Global/reviews/" page_type: "reviews" language: "en" --- CDK Global 4.1 (211) [View alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of CDK Global Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews SL Samuel L Parts managerAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like the fast lane and web suite options and all of the reports that you can run daily along with the MIS drill drill down“ June 6, 2026 SL Samuel L Parts managerAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes has issues loading and gets caught between CDK University and CDK unify when you first try to load them.“ June 6, 2026 AG Anthony G Wholesale parts sales mgrAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Productivity reports, sales reports, not very difficult to navigate, the ability for someone new to system to pick up quickly“ June 8, 2026 CY CINDY Y Corporate ControllerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “The IRS will not help me as they say we did not file the returns and that ADP is the agent they need to speak with. “ July 23, 2026 CY CINDY Y Corporate ControllerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “In 2020 we changed payroll companies due to what we felt was a better fit for our company. “ July 23, 2026 ZG ZACHARIAH G Inventory control specialistTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off.“ May 5, 2025 JA Jeffrey A General ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Migrating DMS providers is a very disruptive proposition that favors continuing CDK Global utilization in our organizations. “ November 4, 2024 CY CINDY Y Corporate ControllerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Support or ownership of responsibilities is not part of their vocabulary. “ July 23, 2026 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey B. Sales Manager Automotive Used the software for: 1-2 years ### "CDK is great..If only it was more user friendly " November 27, 2023 5.0 CDK is great, it has many features built in one single product. Pros I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software. Cons I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up. Review Source ZG ZACHARIAH G. Inventory control specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Software unmatched!" May 5, 2025 4.0 Great experience for the time I used CDK, it was a little difficult to learn the system at first, but once setup, it was a very smooth operation. Pros The part look up system, it worked very well. I really enjoyed the fact that when you type just partial part of a number you were looking for, it would pull all possibilites. Cons The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off. Switched from [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Corporate decision, which was not in our control. Review Source CY CINDY Y. Corporate Controller Automotive Used the software for: 2+ years ### "Don't choose CDK as your Provider!" July 23, 2026 1.0 We signed contract with CDK, they signed us up with ADP third party payroll provider in 2016. In 2020 we changed payroll companies due to what we felt was a better fit for our company. In June of 2025 we received an IRS notice that our 2018, 2019, and 2020 940's had not been completed or were incorrect. I have been trying for over a year to get someone with ADP or CDK to speak with me. ADP says they can only speak with CDK. CDK is absolutely no help and is saying I have to contact the IRS to rectify. ADP debited our account for all returns during the years we were with them. The IRS will not help me as they say we did not file the returns and that ADP is the agent they need to speak with. our penalty is up over $200,000.00 as of today. I attempted to call IRS and ADP and CDK again today at no avail. I would not recommend CDK. Their support and responsibly cannot be trusted! Pros Have used them for 40+ years. Easy to learn. unfortunately, i do not have a lot of good things to say about CDK Cons Support or ownership of responsibilities is not part of their vocabulary. IRS issues with payroll that CDK payroll plus provided and once we termed our agreement with them, they will not assist with legal issues that were their responsibility at the time. They debited our account for tax payments and the IRS is stating they were short. Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing CDK Global I had experience with CDK from another dealership Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) experience with CDK and ease. Prior to 2025, i have not had an issue. This issue has caused me to not trust CDK. Review Source AR Audra R. Assitant Operations Manager Automotive Used the software for: 2+ years ### "Could use some improvements" June 7, 2026 4.0 My overall experience is good. I feel there a lot of things however that can be improved and have seen them offered on other programs. Pros I like that the information I need is in one place mand that it can be used for verious things, i.e. acounting, ordering etc. Cons What I like least is that you can only search by account number, invoice or part number and not by VIN or PO, it freezes up a lot and has had issues being usable at all numerous times in the last couple years and it does not save your settings when you change them, as soon as you restart your computer it goes back to the originaly settings, even though I have hit save numerous times in each screen it does not safe. For instance when you change the inversion color from the ugly gold to a different color it will not stay. I do wonder about how secure it is however especially after it was hacked last, it made work very difficult. Review Source HD Heather D. BDC Manager Automotive Used the software for: 2+ years ### "Romeo Auto Group Review from BDC Manager" June 8, 2021 4.0 Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. \[SENSITIVE CONTENT HIDDEN\] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up. Pros The easy accessibility to our customers. Multiple mining areas. Customized reports. Cons Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself. Switched from [Vin eRetail](https://www.capterra.com/p/152554/Vin-eRetail-WMS/) Comparing the two after using Vin Solutions, Elead was a much better option. Review Source Response from CDK Global June 9, 2021 Hi Heather, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Assistant Parts Manager" September 2, 2025 2.0 It gets the job done but with a disconnect on all sides. There are other DMS systems out there that flow much better and answer a lot of things that we need and CDK just doesn't seem to want to bring their system into the 21st century. Pros Not entirely sure if I can list something that I like the most. I have looked into other DMS systems and thus far, over the past three years, I have found that CDK is well behind the times and I can't think of anything I like the most other than I have been using it for 14 years and I know how to navigate through it. Cons Almost everything, very difficult to find things within CDK that you don't know about. Just the other day I tried to find where I could delete something out of the system, vendor codes/sources, and it took me almost an hour to figure it out even with the "launch code search" function. Alternatives considered [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Reason for choosing CDK Global We already had CDK but we are actively looking to move away Review Source Response from CDK Global September 9, 2025 Thank you for sharing your feedback. We're sorry to hear that you've experienced challenges with CDK’s product functionality. We understand how critical it is for our solutions to perform reliably and efficiently, and we regret that your experience fell short of expectations. Our team is continuously working to enhance our platform’s capabilities and address any issues that may arise. Your input is incredibly valuable in helping us identify areas for improvement. Please feel free to reach out to our support team or contact us at https://www.cdkglobal.com/support-service-connect-top-level-support or 866.668.5394 anytime, we’re here to help. Thank you again for your feedback and for helping us improve. BC Brenda C. CFO Automotive Used the software for: 2+ years ### "Robust Dealer Management System" March 17, 2025 2.0 Lots of pros and cons with using CDK. There are not a lot of great comprehensive choices for dealer management systems. CDK is not cheap and the customer service isn't always great, but it is very easy to use and train employees. Pros Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers Cons customer service, implementation, and down-time Switched from [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) ADP was bought out and we had tried other systems that couldn't handle the workload Review Source BK Brittany K. Collections Manager Automotive Used the software for: 2+ years ### "Powersports is thriving!" April 16, 2024 5.0 Pros We switched from Dealertrack DMS for our Powersports department and it has been a game changer with our customers, part management, invoicing, accounting, etc. Cons The software interface looks very old school, early 2000's AOL style. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Dealertrack was not the best CRM for our powersports department. Review Source AG Anthony G. Wholesale parts sales mgr Automotive Used the software for: 2+ years ### "Wholesale parts sales mgr" June 8, 2026 5.0 Overall it is the best system in OEM world, customer service and helpline is phenomenal and handles any tasks requests quickly Pros Productivity reports, sales reports, not very difficult to navigate, the ability for someone new to system to pick up quickly Cons Lack of more types of OEM sales by parts , more efficiency tracking g by departments, too much cut and pasting Review Source SL Samuel L. Parts manager Automotive Used the software for: 2+ years ### "CDK global" June 6, 2026 5.0 I like the fast lane and web suite options and all of the reports that you can run daily along with the MIS drill drill down Pros Ease in looking up training classes, ordering toner and and CDK University which has tons of info on CDK reports and options. Cons It sometimes has issues loading and gets caught between CDK University and CDK unify when you first try to load them. Review Source DC Daniel C. Internet Manager Automotive Used the software for: 2+ years ### "Elead makes me feel they genuinely care about my success!" February 11, 2021 5.0 We utilize a ton of the features available with Elead. Because of this we have a ton of moving parts and I'd guess that we require way more personal attention than 90-95% of their users. Most companies have people in place to assist you with problems you may have with their software. All I can speak to is my experience, but \[SENSITIVE CONTENT HIDDEN\], who is my contact when I need assistance takes pride in his craft and goes way above and beyond what is required. If I have a problem I give him a call on what I believe is his cell. If he answers he immediately either listens to my concerns or lets me know when he will be able to give me his full attention. If he cannot answer, I don't wait long for a call back, email or text letting me know when he will be available. Once he understands my concern, he sets us up on a virtual meeting and I am his only focus for however long is needed. Almost every time that the concern is taken care of, he tries to offer additional ideas or asks additional questions to try and optimize our success. I don't ever write reviews, good or bad but I felt obligated to let people know the type of partner you get with Elead. I don't see them as strictly a CRM..... I see them as a business partner dedicated to finding ways for us to be more successful! Pros I've switched CRM's several times for several different reasons. The main thing I always hated aside from having to learn an entirely different product is time and growing pains that come with transitioning to a different CRM. Am I going to lose important data? Will it take weeks to get everything transfered? Will my team be frustrated with the new software? I could go on forever. I'm not in the CRM industry so I can't speak to what's expected with a transition and how much growing pains you should expect to have. I can say that 10-12 years ago the switch was much more difficult than it is now and even back then Elead had the most streamlined process of the others we've tried. For the record, we've only used the higher end companies with the highest costs. I'd imagine the less expensive ones are much worse but I have no experience with them. The ease of transition with Elead was way beyond my expectations. Maybe they've all improved significantly with technology, who knows? Cons I wouldn't call it a con, plus I may just not know how to handle this specifically and I've never asked. I wish there were a simple way to search the entire database of notes input by our staff for keywords. Whether it be specific bikes, specific trade ins, etc. If your staff does a good job of adding the product of interest where it's supposed to go, then this would be irrelevant. More often than not, our team is trying to input the data as quickly as possible and doesn't give much more than the required info. Review Source Response from CDK Global March 18, 2021 Hi Daniel, Thank you for providing feedback with your experience with Elead. We are glad to see your experience has been positive overall. As always, our support team is always available to assist with anything you may need. Thank you! VR Verified Reviewer Sales Associate Retail Used the software for: 1-2 years ### "Elead Review" March 19, 2022 1.0 Based on my original introduction to the system I expected a lot more from Eleads as a CRM. To say I am disappointment is an understatement! Pros I feel most dealerships use Eleads as it can integrate with other systems fairly easily compared to other CRM's. Cons 1) Reports are slow to load. It would be nice if stats were automatically updated and visible on the main dashboard. 2. As a salesperson I rely on having the ability to narrow down a search based on specific criteria and generate a list of clients I can call based on available inventory eg, we receive a MODEL XYZ and I should be able to to search all clients that have an interest in Model XYZ. I feel the search capabilities for a salesperson to maximize their database and prospecting are not satisfactory. 3) The system is extremely slow . I have run Eleads on a high speed FIOS connection and it is still slow so it is not the speed of my internet connection as Eleads will tell you when you complain about speed. Review Source Response from CDK Global August 3, 2022 Hello, Thanks for taking the time to review Elead, and appreciate the feedback of improvements. Thanks! Elead VD Vicki D. owner Machinery Used the software for: 1-2 years ### "Had this software for @ 2 years, and they don't know rental. Support tries/development is terrible" January 18, 2018 1.0 when selling large equipment there is a margin worksheet feature that the team seems to like. They shouldn't have sold us the software, and we tried hard to get them to be straight. They promised and promised things. I have a spreadsheet of things they promised, and they have done 3 of them. They don't communicate regularly, except people who are just support smoozers. They are currently offering a "Rental Summit" of some kind in Canada, but they don't know rental. I have offered to talk to the developers about "how" something should flow - but they never discuss what we want the system to do. This was a terrible mistake. We have 190 employees - and a number of them have said they want to leave because of this software. They stay because they are good / loyal employees and want to help us through this - and they probably are hoping I will replace the system, which I am close to doing. The most recent problem we've had is they are double crediting customers with refunds because their system doesn't stop it - they are saying it is working properly..... if you do a lot of rentals don't buy this software. If you operate a large equipment dealership ONLY, i think it is a good system. \\ Pros accounts payable is the only person who likes it better than our last 2 systems - the parts system is workable, and will store non-stocked files that will pull in when added to an order - the part will include pricing so the guys don't have to look it up each time. They have a good check reconciliation system. Cons The rental system. There are NO aspects that work like any other system I've ever used. It cannot do math; there is no deposit feature, so if you want a deposit in addition the the rental you have to remember to "take it off" before you close a contract. Non serialized items are a mystery to them. They are only able to handle large equipment / equipment with individual stock numbers. Transferring is a nightmare. Reservations cannot be made for more than the number of items you own, so no multiple future reservations. Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. Through our partnership with Integrated Rental, we have updated our rental software for heavy equipment dealers as of 12/3/2020 to help heavy equipment dealers simplify, standardize, and modernize their rental operations. We hope this collaboration and update resolves the issues our heavy equipment dealers faced with the rental operations platform prior to the update. KK Kyle K. General Manager Automotive Used the software for: 1-2 years ### "CDK / E-Leads User for 6 Years" November 28, 2023 5.0 Pros Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity! Cons Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however. Review Source EC Emily C. BDC Service Representative Automotive Used the software for: 2+ years ### "Very Simple and Easy to Use" December 11, 2021 4.0 Pros Simple commands, will kick back any errors, as long as everything is correctly entered you shouldn’t have many problems Cons Always needing to have caps lock on. If you write in lowercase it’ll kick the prompt back. Will print multiple copies even if you only need the customer copy which wastes paper. Review Source Response from CDK Global December 15, 2021 Hi Emily, Thank you for taking the time to provide feedback with your experience with CDK. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! CDK Global RP Ryan P. VP Automotive Used the software for: 2+ years ### "Long time eLead User" January 31, 2017 4.0 Have been on eLead for almost 10 years now, so we are happy with the relationship over this term. I appreciate the upper management at eLead and their level of involvement. Once they get involved, things seem to get addressed. My hope is that the lower tier support continues to improve their responsiveness and timeliness to resolve issues. I think they should have an Open Ticket Portal for the Admin of the dealership (myself) to view at any given time to see all open tickets with support. I think there is so much in the CRM that it is confusing sometimes for me to understand which reports are best to use and which reports are giving me accurate data or not. Perhaps reporting can be streamlined better and understood better by support so we can understand our results better to measure our analytics. (ie: Leads, Appts Made, Apps Shown, Sold...etc...) My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule. Overall, I am happy with eLead and would recommend them at this time to other dealers I know. Pros My new Rep is excellent and very nice to work with. He is a great asset to eLead as a senior manager and I appreciate him communicating with me even with his busy schedule. Cons The reporting tends to be confusing to understand as it relates to the analytics I am trying to measure per salesperson, BDC agent, lead source, etc...reassignment leads seem to be the greatest issue with the reporting being skewed. Review Source Response from CDK Global February 3, 2017 Thank you for taking time to share your feedback with us, Ryan. We are continually working to improve our product and support and your feedback is a tremendous help in this effort. Reporting is a big area of focus for our product teams and we'll continue to streamline the tools to give you the insight you need. As always, please let us know if there is anything we can do to support you. LH Lyle H. Business Development Lead Automotive Used the software for: 2+ years ### "eLead One" June 13, 2019 5.0 We tried another CRM and went back to eLead1ONE after about six weeks with the other software. Their support, functionality, and ease-of-use is preferred over other CRM software. Is there room for improvement? Yes, with quicker response time to needed changes to our pencil, troubleshooting system errors, and I'd like to see more proactive contact from the provider about changes or improvements to their CRM. Pros Schedules are easy to run, templates for e-mails easy to set up. The texting feature keeps us compliant for communication and we work many deals by text alone. I'd like to see more functionality for duplicate profiles but for now, duplicate profiles are simple to merge. The support is solid with a toll-free number, e-mail, or a performance manager escalation readily available. There are occasional hiccups with the web functions that can be handled by clearing cookies/cache, although I'd like to see a more long-term solution to this problem. Cons Occasional failures and again solved sometimes by clearing cookies/cache. Reason for choosing CDK Global Ease of use, implementation was more customer focused. Review Source Response from CDK Global June 17, 2019 Thank you for your feedback, Lyle. It is definitely appreciated and helps us continue to improve our services and support provided. And, we are absolutely thrilled to have you back. If there is anything we can do for you or your team, don't hesitate to let us know. VR Verified Reviewer Business Development Center Manager Automotive Used the software for: 2+ years ### "Good luck if you need support" July 17, 2018 3.0 Pros The ability to send out an email campaign is great. I have used other CRM programs and they don't come close. From an email marketing standpoint CDK is great. Cons Support is horrible. They shouldn't even bother having support for the CRM. Ex. there is something wrong with our internet reps sending emails through the CRM. It is saying the email address is invalid. It isn't because we have emailed back and forth with the customer using the same email address. Supports response was just ask for a different email address. Nothing like inconveniencing the customer when they are looking to purchase a vehicle... Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at 877-859-0195 or support@eleadcrm.com TB Trisha B. Admiration/ Reception Automotive Used the software for: 1-2 years ### "CDK Global" July 15, 2021 3.0 Using CDK Global makes my job so much easier and saves time trying to find information when its needed. Any information I need to know is all stored in one place. Information about each vehicle such as the year, make, model, vin, color, warranty start date, etc. It keeps multiple employees organized and updated on current availability/sold inventory. Also keeps information on the sale of each vehicle such as the customer who purchased it, their contact information and so much more. Pros CDK keeps track of all new and used inventory. Keeps keep everyone who works for the company aware of what inventory we have and the status of it such as if its available, sold or delivered. Cons The only thing that I would say is a con is some times it glitches and vehicles are duplicated which may be more of a user error. Also once in a while it will say that a new vehicle could not be entered because it already exists when it doesn't. Small cons though for such a useful software. Review Source Response from CDK Global July 19, 2021 Hi Trisha, Thank you for taking the time to provide feedback with your experience with CDK. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! CDK Global VR Verified Reviewer Implementation Manager Automotive Used the software for: 1-2 years ### "A Robust System" December 18, 2018 4.0 I use CDK Global on a weekly basis to support my customers, and I have found that it is the most user friendly tool out of its competition. Pros I specifically like case management section in DealerSuite, I can quickly search all of my open cases by a specific date range, or just all of my cases since I started using the software. Additionally, once you click on a case to review it, CDK does a great job of neatly organizing the case notes in a manner that creates a simple environment that is easy to read. Their support is extremely helpful and everyone I have worked with their truly seems to want to help resolve your issue, and also recommend more efficient ways at tackling tasks in the system. Cons The only difficulty I have with this software is that it is only accessible via Internet Explorer. As an employee of a company that uses Mac products exclusively, this presents a large problem as Internet Explorer is not available to Mac users, so I have to use a 3rd party application that runs through Chrome and immitates IE. I would have no complaints whatsoever if CDK was able to make their software usable on Chrome! Review Source VR Verified Reviewer Vice President of Account Services Marketing and Advertising Used the software for: 2+ years ### "I would recommend Eleads over DealerSocket or VinSolutions" February 15, 2019 4.0 Pros I have used many automotive CRMS and like Eleads the best. It is easy to use, has good reporting and I find that their support is better then others. Cons They do have some less integrations then other suites of services but do take feeds and import/export data well. Review Source Response from CDK Global February 19, 2019 Thank you so much for taking the time to review ELEAD CRM. We are very happy to hear that you prefer us over other options currently available. Don't forget, we do offer resources and training opportunities if you or your team would like to navigate the reporting options more efficiently and you can always request to speak with your dedicated account rep more frequently. BW Brent W. Business Development Manager Automotive Used the software for: 6-12 months ### "Work in Progress" January 31, 2017 3.0 Although I am not privy to the actual cost for this service, I can only provide the info of what we experience and what we deal with. Although nothing is perfect, everything has areas for improvement. At times, I feel that there are gremlins in the system as the workflow and some settings seem to change all by itself when assigning the appropriate personnel or task. When it does not assign it right, customer service is always ready to look at the issue and figure out what went wrong. I believe it would be beneficial for ELEAD to offer some kind of training meeting to attend to fully watch or learn about the system. There does seem to be a ton of unnecessary reports....and there has been a couple of times some reports don't produce the right number when looking at another similar report. After talking with customer service representative, he was able to produce some recommended reports to use in the meantime. Also, it would really be beneficial with the texting feature for that to count as a form of contact with the customer. I know that there is a report that shows the number of texts sent but that does not transmit to Subaru. Customer service representative can work through the issues that we have! Pros For me, it is pretty simple to use...... Cons Hard to say as I was not the one who originally set up the workflows......I am always having to fix something once it happens. Review Source Response from CDK Global February 3, 2017 Hi Brent. Thank you for taking the time to share your feedback with us. We are working to streamline the reports that are available and we¿ve got some great graphic changes in the works. We¿ll share the feedback about texting with our product team. As always, if there is anything we can do to support you, please don¿t hesitate to reach out. VR Verified Reviewer Logistics Transportation/Trucking/Railroad Used the software for: 2+ years ### "Old system needs updates" November 8, 2022 2.0 Pros It can work for making POs and other accounting managements Cons Outdated system and not easy to use. It also is buggy on computer and if you hit one wrong key it can make a bigger task than originally Review Source Response from CDK Global November 11, 2022 We're sorry to hear about your troubles using our systems. CDK Global has invested $500M in recent years to update our technology and workflows to meet the high expectations of our customers and we continue to invest in these areas to make it easier to do business every day. Please reach out to our customer support team for assistance at https://www.cdkglobal.com/support-service-connect-top-level-support or call 866.668.5394 GK George K. Project Manager/Business Development Machinery Used the software for: 2+ years ### "Industry Fit" August 22, 2018 4.0 We couldn't handle a dealership with daily activities this large without a program like CDK/PFW. When we last upgraded the software and added additional branches we compared to the industry competitor in our brand, and this was over less expensive over the coming 5 years. Pros The CDK/PFW software is rather good for the Agricultural/Turf dealer. We're using it SAS and uptime is usually pretty good. They have spent time integrating to our OEM manufacturer. That helps. There are many module/features that help monitor and run the dealership, and there are others that while they exist we are not taking advantage of. Cons Their support staff seldom have worked in a dealership and don't understand that day to day frustrations and time constraints we work with. While they are upgrading the software they have chosen to upgrade the user interface screens and our people in all locations don't like the new interface. The functionality is still there, but just not as easy to get to things we're used to, and that takes up more time. Review Source VR Verified Reviewer Marketing Coordinator Automotive Used the software for: 1-2 years ### "Helpful Performance Managers" July 31, 2018 4.0 Pros Once you are trained, it is easy to navigate. If we ever need help, our performance manager is available and will go beyond what we asked for. Cons Some reports are not accurate if you've been using it for a while. There are recommended ones marked but it can sometimes be confusing. It would be good to clean out the ones we should not use. Review Source Response from CDK Global September 6, 2018 Thank you for taking the time to provide your feedback. We are pleased that you have a good relationship with your performance manager. Our support staff are always available to assist with anything you need. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.