--- title: "CDK Global Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CDK Global the right Auto Dealer solution for you? Explore 212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122988/CDK-Global/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- CDK Global 4.1 (212) [View alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of CDK Global Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews SL Samuel L Parts managerAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like the fast lane and web suite options and all of the reports that you can run daily along with the MIS drill drill down“ June 6, 2026 SL Samuel L Parts managerAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes has issues loading and gets caught between CDK University and CDK unify when you first try to load them.“ June 6, 2026 AG Anthony G Wholesale parts sales mgrAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Productivity reports, sales reports, not very difficult to navigate, the ability for someone new to system to pick up quickly“ June 8, 2026 CY CINDY Y Corporate ControllerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “The IRS will not help me as they say we did not file the returns and that ADP is the agent they need to speak with. “ July 23, 2026 CY CINDY Y Corporate ControllerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “In 2020 we changed payroll companies due to what we felt was a better fit for our company. “ July 23, 2026 ZG ZACHARIAH G Inventory control specialistTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off.“ May 5, 2025 JA Jeffrey A General ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Migrating DMS providers is a very disruptive proposition that favors continuing CDK Global utilization in our organizations. “ November 4, 2024 CY CINDY Y Corporate ControllerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Support or ownership of responsibilities is not part of their vocabulary. “ July 23, 2026 ## Showing most helpful reviews Showing 1-25 of 212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey B. Sales Manager Automotive Used the software for: 1-2 years ### "CDK is great..If only it was more user friendly " November 27, 2023 5.0 CDK is great, it has many features built in one single product. Pros I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software. Cons I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up. Review Source ZG ZACHARIAH G. Inventory control specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Software unmatched!" May 5, 2025 4.0 Great experience for the time I used CDK, it was a little difficult to learn the system at first, but once setup, it was a very smooth operation. Pros The part look up system, it worked very well. I really enjoyed the fact that when you type just partial part of a number you were looking for, it would pull all possibilites. Cons The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off. Switched from [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Corporate decision, which was not in our control. Review Source EP Emily P. HRM Automotive Used the software for: 2+ years ### "CDK Global" September 22, 2026 4.0 Pros The system is easy to use, which is nice. The features are functional. We are getting what we pay for. Cons Security was a huge issue last year when they had the breach. We lost alot of time. Bugs and issues are consistent. Their support needs to move faster for day to day business issues. Review Source CY CINDY Y. Corporate Controller Automotive Used the software for: 2+ years ### "Don't choose CDK as your Provider!" July 23, 2026 1.0 We signed contract with CDK, they signed us up with ADP third party payroll provider in 2016. In 2020 we changed payroll companies due to what we felt was a better fit for our company. In June of 2025 we received an IRS notice that our 2018, 2019, and 2020 940's had not been completed or were incorrect. I have been trying for over a year to get someone with ADP or CDK to speak with me. ADP says they can only speak with CDK. CDK is absolutely no help and is saying I have to contact the IRS to rectify. ADP debited our account for all returns during the years we were with them. The IRS will not help me as they say we did not file the returns and that ADP is the agent they need to speak with. our penalty is up over $200,000.00 as of today. I attempted to call IRS and ADP and CDK again today at no avail. I would not recommend CDK. Their support and responsibly cannot be trusted! Pros Have used them for 40+ years. Easy to learn. unfortunately, i do not have a lot of good things to say about CDK Cons Support or ownership of responsibilities is not part of their vocabulary. IRS issues with payroll that CDK payroll plus provided and once we termed our agreement with them, they will not assist with legal issues that were their responsibility at the time. They debited our account for tax payments and the IRS is stating they were short. Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Reason for choosing CDK Global I had experience with CDK from another dealership Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) experience with CDK and ease. Prior to 2025, i have not had an issue. This issue has caused me to not trust CDK. Review Source HD Heather D. BDC Manager Automotive Used the software for: 2+ years ### "Romeo Auto Group Review from BDC Manager" June 8, 2021 4.0 Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. \[SENSITIVE CONTENT HIDDEN\] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up. Pros The easy accessibility to our customers. Multiple mining areas. Customized reports. Cons Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself. Switched from [Vin eRetail](https://www.capterra.com/p/152554/Vin-eRetail-WMS/) Comparing the two after using Vin Solutions, Elead was a much better option. Review Source Response from CDK Global June 9, 2021 Hi Heather, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Assistant Parts Manager" September 2, 2025 2.0 It gets the job done but with a disconnect on all sides. There are other DMS systems out there that flow much better and answer a lot of things that we need and CDK just doesn't seem to want to bring their system into the 21st century. Pros Not entirely sure if I can list something that I like the most. I have looked into other DMS systems and thus far, over the past three years, I have found that CDK is well behind the times and I can't think of anything I like the most other than I have been using it for 14 years and I know how to navigate through it. Cons Almost everything, very difficult to find things within CDK that you don't know about. Just the other day I tried to find where I could delete something out of the system, vendor codes/sources, and it took me almost an hour to figure it out even with the "launch code search" function. Alternatives considered [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Reason for choosing CDK Global We already had CDK but we are actively looking to move away Review Source Response from CDK Global September 9, 2025 Thank you for sharing your feedback. We're sorry to hear that you've experienced challenges with CDK’s product functionality. We understand how critical it is for our solutions to perform reliably and efficiently, and we regret that your experience fell short of expectations. Our team is continuously working to enhance our platform’s capabilities and address any issues that may arise. Your input is incredibly valuable in helping us identify areas for improvement. Please feel free to reach out to our support team or contact us at https://www.cdkglobal.com/support-service-connect-top-level-support or 866.668.5394 anytime, we’re here to help. Thank you again for your feedback and for helping us improve. BC Brenda C. CFO Automotive Used the software for: 2+ years ### "Robust Dealer Management System" March 17, 2025 2.0 Lots of pros and cons with using CDK. There are not a lot of great comprehensive choices for dealer management systems. CDK is not cheap and the customer service isn't always great, but it is very easy to use and train employees. Pros Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers Cons customer service, implementation, and down-time Switched from [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) ADP was bought out and we had tried other systems that couldn't handle the workload Review Source AR Audra R. Assitant Operations Manager Automotive Used the software for: 2+ years ### "Could use some improvements" June 7, 2026 4.0 My overall experience is good. I feel there a lot of things however that can be improved and have seen them offered on other programs. Pros I like that the information I need is in one place mand that it can be used for verious things, i.e. acounting, ordering etc. Cons What I like least is that you can only search by account number, invoice or part number and not by VIN or PO, it freezes up a lot and has had issues being usable at all numerous times in the last couple years and it does not save your settings when you change them, as soon as you restart your computer it goes back to the originaly settings, even though I have hit save numerous times in each screen it does not safe. For instance when you change the inversion color from the ugly gold to a different color it will not stay. I do wonder about how secure it is however especially after it was hacked last, it made work very difficult. Review Source AG Anthony G. Wholesale parts sales mgr Automotive Used the software for: 2+ years ### "Wholesale parts sales mgr" June 8, 2026 5.0 Overall it is the best system in OEM world, customer service and helpline is phenomenal and handles any tasks requests quickly Pros Productivity reports, sales reports, not very difficult to navigate, the ability for someone new to system to pick up quickly Cons Lack of more types of OEM sales by parts , more efficiency tracking g by departments, too much cut and pasting Review Source SL Samuel L. Parts manager Automotive Used the software for: 2+ years ### "CDK global" June 6, 2026 5.0 I like the fast lane and web suite options and all of the reports that you can run daily along with the MIS drill drill down Pros Ease in looking up training classes, ordering toner and and CDK University which has tons of info on CDK reports and options. Cons It sometimes has issues loading and gets caught between CDK University and CDK unify when you first try to load them. Review Source CR Cory R. Outside sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "CDK for results" October 6, 2025 5.0 My favorite program to use with Tcc. This is very useful. Use it daily to complete my daily task in hand. Pros Great invoice system. The reports are very handy to go over before visiting them. Held me out a lot on identifying lost sales. Cons The quick function is very nice. Way to navigate around the stystem to get the result your looking for Review Source MA Mitch A. General manager Automotive Used the software for: 2+ years ### "Most Unethical penny pinching company I have ever used " June 16, 2023 1.0 Over the nearly 30 years with CDK the only feeling I have towards them is regret for sticking with such a horrible company. I hope this helps anyone who is shopping for a quality DMS. Look at AutoMate first, I am not paid by them, actually I pay them, but I just regret not making the switch years ago. Pros There really isn't anything good to say about this company. Our company has been with them for nearly 30 years and every time the contract comes due they treat us like a new customer. The always try to increase their rates substantially and they will never miss an opportunity to overcharge. They charge top dollar for antiquated software and exploit their customers based on their contracts. Cons CDK is a Con. Their business model feels borderline criminal and was probably easier to execute when Reynolds and CDK were pretty much the only options. Now that there are multiple other options, that are both more cost effective and just overall better products with better customer service I would look elsewhere. There is a reason why the company net value is dropping like a rock. Reason for choosing CDK Global Seemed cost effective which when you receive the bill you get nickel and dimed so it actually was not the cheaper option Review Source Response from CDK Global July 20, 2023 We appreciate your nearly 30 years of business and also taking time to provide feedback. Thank you for sharing your thoughts relative to rate increases. We, like most other companies, do increase our rates from time to time. This is done as a part of our business in order to cover changes in cost structure and to allow us to continuously improve our offerings for our customers to help them drive their business. VD Vicki D. owner Machinery Used the software for: 1-2 years ### "Had this software for @ 2 years, and they don't know rental. Support tries/development is terrible" January 18, 2018 1.0 when selling large equipment there is a margin worksheet feature that the team seems to like. They shouldn't have sold us the software, and we tried hard to get them to be straight. They promised and promised things. I have a spreadsheet of things they promised, and they have done 3 of them. They don't communicate regularly, except people who are just support smoozers. They are currently offering a "Rental Summit" of some kind in Canada, but they don't know rental. I have offered to talk to the developers about "how" something should flow - but they never discuss what we want the system to do. This was a terrible mistake. We have 190 employees - and a number of them have said they want to leave because of this software. They stay because they are good / loyal employees and want to help us through this - and they probably are hoping I will replace the system, which I am close to doing. The most recent problem we've had is they are double crediting customers with refunds because their system doesn't stop it - they are saying it is working properly..... if you do a lot of rentals don't buy this software. If you operate a large equipment dealership ONLY, i think it is a good system. \\ Pros accounts payable is the only person who likes it better than our last 2 systems - the parts system is workable, and will store non-stocked files that will pull in when added to an order - the part will include pricing so the guys don't have to look it up each time. They have a good check reconciliation system. Cons The rental system. There are NO aspects that work like any other system I've ever used. It cannot do math; there is no deposit feature, so if you want a deposit in addition the the rental you have to remember to "take it off" before you close a contract. Non serialized items are a mystery to them. They are only able to handle large equipment / equipment with individual stock numbers. Transferring is a nightmare. Reservations cannot be made for more than the number of items you own, so no multiple future reservations. Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. Through our partnership with Integrated Rental, we have updated our rental software for heavy equipment dealers as of 12/3/2020 to help heavy equipment dealers simplify, standardize, and modernize their rental operations. We hope this collaboration and update resolves the issues our heavy equipment dealers faced with the rental operations platform prior to the update. KK Kyle K. General Manager Automotive Used the software for: 1-2 years ### "CDK / E-Leads User for 6 Years" November 28, 2023 5.0 Pros Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity! Cons Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however. Review Source AT Ariel T. HR Manager Automotive Used the software for: 2+ years ### "CDK Global is a game-changer!" August 28, 2024 5.0 Overall pleasant experience with CDK. If I ever experience an issue, CDK support is wonderful. They will create a case, assign someone to assist you, and they will not close the case until you are satisfied with the outcome. Pros The integration with ADP makes it easy to import timesheets. The desktop tool and trend reporting functions are efficient. Everything you need located on one screen. If you like to move quickly, the enter button will become your best friend! Cons I do not have any issues utilizing CDK Global. Review Source SS Stewart S. Internet Sales Manager Automotive Used the software for: 6-12 months ### "Very frustrating. Product has a lot of features, but design is awkward." October 10, 2017 2.0 Offers some coordination of sales consultant and management. Tracks sales. Pros Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available. Cons Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer. Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed. All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action. Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email. No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers. No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used. When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward. No way to use an email template in an e-brochure. No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls. Review Source Response from CDK Global November 20, 2017 Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better. CC Chase C. Corporate Controller Automotive Used the software for: 2+ years ### "Large Market Share and No Innovation - Poor Service" October 28, 2019 3.0 They are only a means to an end. We have been on the lookout for other DMS softwares to move forward with for years now. We are only waiting for our current contract to end. Pros CDK is a means to an end. We need an auto-dealer specific software and CDK just happens to be the one we signed up with 5 years ago. It helps us get what we need to done. Cons There has been little to no innovation and their customer service is horrible. It's impossible to get anyone on the phone to help resolve issues and their chat/message service is horribly slow and the people they have serving you don't know the product and can't help and just end up "escalating" the matter to someone higher up than them which then could take days longer to get a response. They lock you in to multi-year contracts because they are large and hold a lot of the market share. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Needed auto-dealer specific software. Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET. DP Dustin P. Internet Manager Automotive Used the software for: 2+ years ### "Elead Review" January 20, 2022 5.0 Pros Ease of use once you do a bit of training, easy to setup the way I like. Cons More detailed reporting, customized dashboard editing. Review Source Response from CDK Global January 25, 2022 Hi Dustin, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always our support team is available if any questions or concerns arise in the future. Thank you! Elead RT Rebecca T. BDC Director Used the software for: 6-12 months ### "I am a FAN!!!" January 31, 2017 5.0 Ben P has been amazing! He has resolved a lot of our issues and he has even created new reports for our team. Our lead count has increased for sales which is great. I will say for the inception and launch for our dealership it was not very organized. Sales was on point but our Service intro was awful. Two weeks after the launch Phil H showed up and saved the day! We had to relearn the system the correct way. For Service One the system is lacking in areas. I have expressed them to my contacts and they state that it will be brought up a their round table meetings. Overall I love elead compared to other systems we have used (CDK-Autopilot-ADP-xtime). I still have so much to learn and hope to master the system very soon. You guys have a great team for dealership support. Pros I like the reporting and the fact I can view what is going on from my phone at all times. Cons The Service One and the CRM should communicate- example - if a customer has an appt and we are in the CRM tool making outbound calls we should be able to see that appt and not have to go to Service Scheduler. Under the Service tab in a customer's profile it should have the vehicle and VIN attached to the RO. Workflows' should be able to be implemented as the dealership sees fit. It would help with the follow-up for my team. When elead transfers a call to Service and to Sales they need to do a warm transfer. I have answered many times and the customer is very confused to what happen to the first person they were speaking to. Review Source Response from CDK Global February 3, 2017 Hi Rebecca. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you. GAK Godwin Appiah K. Mechanical Engineer Automotive Used the software for: 2+ years ### "Best Automobiler dealership management tool." April 13, 2021 5.0 it is easily to use, it has a very accurate report generator and protects all revenue generated Pros it is easily to use and gives accurate results. It manages all automoile dealership operations. It is very easily to switch from one task to another, and from one department to another. During multitasking it is awasome and makes it easy to move from one item to another. It help monitor all dealership operations. It prevent stealing by worker, helps keep inventory and revenue accurate.It generates all needed reports for analysis, and etc Cons The cost for using it is queit expensive. You got to pay for any kind of changes that you have to make to forms. It is affordable only to giant dealerships in automobile business. Review Source Response from CDK Global April 23, 2021 Hi Godwin Appiah, Thank you for providing feedback with your experience with CDK. We are glad to see your experience has been positive overall. As always, our support team is always available to assist with anything you may need. Thank you! DW DAVID W. FINANCE MANAGER Automotive Used the software for: 2+ years ### "TERRIBLE CUSTOMER SERVICE" November 5, 2019 2.0 TERRIBLE, THERE CUSTOMER SERVICE IS THE WORST. THEY DON'T CARE ABOUT ANY CLIENTS AS THEY HAVE TOO MANY AND CHARGE WAY TO MUCH FOR THERE SERVICES AND WITH THE HIGH COSTS YOU STILL GET THE WORST SERVICE. THERE ATTENTION TO THERE CUSTOMERS ABILITY TO CONDUCT BUSINESS DAILY (WHICH ALLOWS REVENUE TO PAY THERE HIGH BILLS) THE CARE IS A 0 OUT OF 100 THEY WILL NOT DO ANYTHING TO HELP AND COULD CARE LESS AOBUT YOUR ABILITY TO RUN YOUR BUSINESS DAILY. I RECOMMEND GOING ELSEWHERE AND IF WE COULD GET ALL DEALERS TO MAKE A SWITCH ( UNFORTUNATELY THEY FORCE YOU TO LOCK IN A MULIT YEAR CONTRACT) WE COULD MAKE A DIFFERENCE AND FORCE THEM TO ACUTALLY FOCUS AND CARE ABOUT THERE CLIENTS Pros FAIRLY EASY TO USE, HOWEVER OTHERS ARE JUST AS EASY Cons VERY DATED, NEVER SEEMS TO CHANGE WITH NEWER TIMES, SYSTEM IS SAME AS 20 YEARS AGO WITH A FEW MINOR CHANGES Review Source Response from CDK Global August 16, 2021 Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET. JW Jason W. E-Commerce Director Automotive Used the software for: 2+ years ### "ELead is a top tier system" April 8, 2021 5.0 Overall they are still one of the best CRM's out there. Pros Easy to use and find customer information. Also makes it easy to create marketing list. Almost everything you need to track and communicate with customers is easy to get to. Cons Eleads has been great for a long time. Recently they where purchased by another company. Support has declined since the takeover. Switched from [IDMS](https://www.capterra.com/p/173877/iDMS/) Value Review Source Response from CDK Global April 14, 2021 Hi Jason, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. We will have a support person connect with you ensure all of your CRM needs have been met, as we want to never leave your business without proper support. Please let us know the best way to reach you. Thank you! Elead SG STEVE G. General Sales Manager Automotive Used the software for: 2+ years ### "Two years with Eleads" June 9, 2021 4.0 It took time to learn but once you learn it it is easy to work with. Pros Elead has been a lot easier to use than our previous CRM and we have been on it now for years without any real problems. Cons I always hate to learn a new system. The training was not the best. Reason for choosing CDK Global We changed DMS and it was part of the package. Review Source Response from CDK Global June 11, 2021 Hi Steve, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead HG Heather G. Digital Director Automotive Used the software for: 2+ years ### "Effective CRM" July 28, 2021 5.0 Eleads is the best CRM I've used and I've used many. Pros Eleads is a very efficient and useful CRM. Has all the necessary features like desking, templates, eblasts, VBDC option, phone call monitoring, reporting and much more. Often updates, has gotten much better over the years. Cons Do not have any complaints at this time - Reason for choosing CDK Global Efficiency and most experienced sales people have used it at some point in their career. Review Source Response from CDK Global August 10, 2021 Hi Heather, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always our support team is available if any questions or concerns arise in the future. Thank you! Elead VR Verified Reviewer Digital Marketing Manager | Business Development Manager Automotive Used the software for: 1-2 years ### "Switched from Reynolds" November 20, 2018 3.0 Not bad but there are growing pains because of the fast growth. Customer support can lag behind a bit Pros We looked for a Reynolds alternative and saved money without loss of function Cons The texting platform needs some work. Now they are bought up by CDK so we will see if there are changes Review Source Response from CDK Global December 29, 2018 Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues with our texting platform, but your honest feedback helps as as we work to improve. As always, please let us know what we can do to provide better support or if you have ideas for how our products and service can be improved. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.