# CDK Global Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CDK Global Software - reviews, pricing plans, popular comparisons to other Auto Dealer products and more. Source: https://www.capterra.com/p/122988/CDK-Global/ --- # CDK Global Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CDK Global ## What is CDK Global? CDK Global delivers a fully integrated, SOC 2-compliant dealership software solutions designed for automotive retail. The CDK Dealership Xperience Platform connects Sales, F&I, Service, Parts, and Accounting in one system, helping dealerships streamline operations, reduce errors, and improve customer satisfaction. Dealers can choose from six scalable suites—Foundations, Fundamentals, Vehicle Inventory, Modern Retail, Fixed Operations, and Intelligence—tailored to franchise, independent, and multi-rooftop needs. With real-time data, role-based workflows, and fast, expert support, With 50+ years in the automotive retail industry, CDK has been empowering dealer with the tools and technology they need to build deeper relationships with customers. Dealer relationships with CDK reflect trust that can only come from our scale, stability, and ongoing commitment that's proven to keep dealerships moving forward. ## What is CDK Global used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 210 user reviews Reviews sentiment Positive 76% Neutral 14% Negative 10% Pros & cons Intuitive and simple interface Comprehensive employee management tools Slow and ineffective customer support Frequent bugs and technical problems ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CDK Global?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://cdkglobal.com&name=CDK Global) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CDK Global 4.1 (210) VS. [4.2 (2,054)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (210) Ease Of Use 4.0 (2,010) Value For Money 4.0 (178) Value For Money 3.9 (1,600) Customer Service 4.1 (188) Customer Service 3.8 (1,703) ## CDK Global alternatives [4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (712)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.9 (1,483)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Carsforsale.com](https://www.capterra.com/p/178449/CarsForSale/) [4.6 (2,363)](https://www.capterra.com/p/178449/CarsForSale/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122988/CDK-Global/alternatives/) ## FAQs about CDK Global Overview ### What problems does CDK Global solve? CDK Global solves dealership workflow bottlenecks by centralizing service, parts, invoicing, accounting, payroll, customer follow-up, and reporting in one system. It reduces manual appointment booking, scattered customer histories, weak departmental accountability, and slow employee onboarding. Service writers, sales managers, accounting teams, parts staff, and multi-store dealership leaders benefit most. Answer based on 62 reviews Overview ### Which roles and teams benefit most from CDK Global? CDK Global is most used by dealership sales and internet teams, including sales managers, internet sales managers, and BDC leaders who manage leads, customer follow-up, and showroom pipeline activity. General managers use it for operational visibility, while marketing teams, service managers, and IT or training staff support campaign tracking, service workflows, system administration, and onboarding. Answer based on 204 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is CDK Global built for? CDK Global is built primarily for small automotive dealerships and OEMs, with 68% of reviewers from small businesses and 87% from the automotive industry. It also serves midsize businesses at 25% and enterprises at 8%, with limited use in transportation, trucking, railroad, and retail at 3% each. Answer based on 210 reviews Features and Usability ### What are the key features of CDK Global? CDK Global includes core dealership management features like accounting, inventory management, invoicing, and service department tools, plus CRM functions such as customer database, lead management, workflows, and email marketing. Differentiating features include customizable reports, forecasting, desk log and sales tracking, mobile access, and integrations with DMS and third-party automotive systems. Answer based on 97 reviews Overview ### How well does CDK Global work for dealership management? CDK Global supports day-to-day dealership management well by combining inventory, accounting, CRM, service, and sales tools in one system. Multi-location dealer groups and equipment dealers often value the centralized records and integrations, though some teams find support uneven, reporting less flexible, and interface changes harder to navigate. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does CDK Global integrate with? CDK Global integrates with Yooz for vendor payments, CallRevu for inbound and outbound call tracking, and Provision for inventory updates. Reviewer mentions confirm these three third-party connections, covering accounting workflows, phone performance monitoring, and inventory management within dealership operations. Answer based on 26 reviews Getting Started and Support ### How easy is it to onboard and train a team on CDK Global? CDK Global offers in-person training, live online sessions, webinars, videos, and documentation. Most frontline users learn core tasks quickly, and novice users often get comfortable after basic training. Admins and teams using more complex features may need more time, with some reviewers citing uneven launch support and limited training depth. Answer based on 18 reviews Getting Started and Support ### What customer support options does CDK Global offer, and how do users rate the experience? CDK Global offers a knowledge base, phone support, and chat. Users often describe support as helpful, responsive, and easy to reach, especially through dedicated reps. However, others report long hold times, slow follow-up, uneven frontline expertise, and delays resolving more complex issues or change requests. Answer based on 97 reviews Features and Usability ### How customizable is CDK Global for dealership workflows? CDK Global offers meaningful workflow and screen customization for many dealership processes, especially in CRM, dashboards, and follow-up management. Sales teams and administrators often like tailoring tasks, templates, and views, though some changes require support help, certain settings can feel limited, and occasional glitches make setup more time-consuming. Answer based on 40 reviews ## Pros and Cons Intuitive and simple interface 80% positive reviews out of 30 Most users report ease of use, highlighting straightforward navigation, quick learning, and accessible daily functions. Slow and ineffective customer support 40% negative reviews out of 75 Most reviewers find customer support unresponsive, with long wait times and unresolved problems after repeated contact. Comprehensive employee management tools 91% positive reviews out of 23 Most reviewers describe employee management as efficient, supporting departmental accountability, payroll, and streamlined service operations. Frequent bugs and technical problems 89% negative reviews out of 37 Most reviewers indicate bugs and issues disrupt workflows, cause system crashes, and complicate service department operations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Database 4.0 (28) 78.57% of 28 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Document Management 3.9 (28) 57.14% of 28 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Inventory Management 3.8 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Lead Management 4.4 (22) 86.36% of 22 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Reporting/Analytics 3.5 (22) 72.73% of 22 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data For Automotive Dealerships 3.7 (17) 58.82% of 17 reviewers that rated this feature as important or highly important For automotive/car dealerships CDK Global 33 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Financing arranged by the dealership For automotive/car dealerships Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Monitor the process of lease agreements Automate workflows and trigger campaigns based on customer actions Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. For new car dealerships Tracking, managing, and initiating the transfer of funds for overdue customer payments Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and monitor operations on the sales floor Reports specific to sales analysis for trends and strategies Manage in-house automobile service department Set up connections to third-party platforms to improve business processes For used/pre-owned car dealerships Get Advice We can help you find the software with the features you need. Features 4.1 (210) 4.1 Based on 210 reviews ## Pricing Value for money 4.0 (178) ### Starting price Free trial not available Value for money 4.0 (178) 4.0 Based on 178 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (188) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (188) 4.1 Based on 188 reviews ## User reviews Overall rating 4.1 Based on 210 reviews Filter by rating 5(105) 4(55) 3(29) 2(12) 1(9) Mentioned topic Sorted by most recent AG Anthony G. Wholesale parts sales mgr Automotive ### "Wholesale parts sales mgr" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 8, 2026 Overall it is the best system in OEM world, customer service and helpline is phenomenal and handles any tasks requests quickly Pros Productivity reports, sales reports, not very difficult to navigate, the ability for someone new to system to pick up quickly Cons Lack of more types of OEM sales by parts , more efficiency tracking g by departments, too much cut and pasting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Audra R. Assitant Operations Manager Automotive ### "Could use some improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 7, 2026 My overall experience is good. I feel there a lot of things however that can be improved and have seen them offered on other programs. Pros I like that the information I need is in one place mand that it can be used for verious things, i.e. acounting, ordering etc. Cons What I like least is that you can only search by account number, invoice or part number and not by VIN or PO, it freezes up a lot and has had issues being usable at all numerous times in the last couple years and it does not save your settings when you change them, as soon as you restart your computer it goes back to the originaly settings, even though I have hit save numerous times in each screen it does not safe. For instance when you change the inversion color from the ugly gold to a different color it will not stay. I do wonder about how secure it is however especially after it was hacked last, it made work very difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Samuel L. Parts manager Automotive ### "CDK global" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 6, 2026 I like the fast lane and web suite options and all of the reports that you can run daily along with the MIS drill drill down Pros Ease in looking up training classes, ordering toner and and CDK University which has tons of info on CDK reports and options. Cons It sometimes has issues loading and gets caught between CDK University and CDK unify when you first try to load them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Cory R. Outside sales Transportation/Trucking/Railroad ### "CDK for results" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 My favorite program to use with Tcc. This is very useful. Use it daily to complete my daily task in hand. Pros Great invoice system. The reports are very handy to go over before visiting them. Held me out a lot on identifying lost sales. Cons The quick function is very nice. Way to navigate around the stystem to get the result your looking for Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad ### "Assistant Parts Manager" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 2, 2025 It gets the job done but with a disconnect on all sides. There are other DMS systems out there that flow much better and answer a lot of things that we need and CDK just doesn't seem to want to bring their system into the 21st century. Pros Not entirely sure if I can list something that I like the most. I have looked into other DMS systems and thus far, over the past three years, I have found that CDK is well behind the times and I can't think of anything I like the most other than I have been using it for 14 years and I know how to navigate through it. Cons Almost everything, very difficult to find things within CDK that you don't know about. Just the other day I tried to find where I could delete something out of the system, vendor codes/sources, and it took me almost an hour to figure it out even with the "launch code search" function. Alternatives considered [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Reasons for choosing CDK Global We already had CDK but we are actively looking to move away Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2025 Thank you for sharing your feedback. We're sorry to hear that you've experienced challenges with CDK’s product functionality. We understand how critical it is for our solutions to perform reliably and efficiently, and we regret that your experience fell short of expectations. Our team is continuously working to enhance our platform’s capabilities and address any issues that may arise. Your input is incredibly valuable in helping us identify areas for improvement. Please feel free to reach out to our support team or contact us at https://www.cdkglobal.com/support-service-connect-top-level-support or 866.668.5394 anytime, we’re here to help. Thank you again for your feedback and for helping us improve. ZG ZACHARIAH G. Inventory control specialist Transportation/Trucking/Railroad ### "Software unmatched!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 5, 2025 Great experience for the time I used CDK, it was a little difficult to learn the system at first, but once setup, it was a very smooth operation. Pros The part look up system, it worked very well. I really enjoyed the fact that when you type just partial part of a number you were looking for, it would pull all possibilites. Cons The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off. Switched from [Excede DMS](https://www.capterra.com/p/30414/Excede-DMS/) Corporate decision, which was not in our control. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Brenda C. CFO Automotive ### "Robust Dealer Management System" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 March 17, 2025 Lots of pros and cons with using CDK. There are not a lot of great comprehensive choices for dealer management systems. CDK is not cheap and the customer service isn't always great, but it is very easy to use and train employees. Pros Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers Cons customer service, implementation, and down-time Switched from [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) ADP was bought out and we had tried other systems that couldn't handle the workload Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jeffrey A. General Manager Automotive ### "CDK Global user review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 4, 2024 CDK Global is very expensive but they dominate the DMS space. Migrating DMS providers is a very disruptive proposition that favors continuing CDK Global utilization in our organizations. The recent data breach and subsequent long term service outage was a major disruption to our business and resulted in significant revenue loss and added labor to recover once service was re-established. Pros CDK Global is a very robust dealer management platform that integrates all aspects of dealer management. Cons CDK Global runs very slowly, it is very intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Ariel T. HR Manager Automotive ### "CDK Global is a game-changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2024 Overall pleasant experience with CDK. If I ever experience an issue, CDK support is wonderful. They will create a case, assign someone to assist you, and they will not close the case until you are satisfied with the outcome. Pros The integration with ADP makes it easy to import timesheets. The desktop tool and trend reporting functions are efficient. Everything you need located on one screen. If you like to move quickly, the enter button will become your best friend! Cons I do not have any issues utilizing CDK Global. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Brittany K. Collections Manager Automotive ### "Powersports is thriving!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2024 Pros We switched from Dealertrack DMS for our Powersports department and it has been a game changer with our customers, part management, invoicing, accounting, etc. Cons The software interface looks very old school, early 2000's AOL style. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Dealertrack was not the best CRM for our powersports department. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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