Who Uses This Software?

Cleo's best in class EDI integration software helps companies of all sizes, ranging from small businesses to some of the largest companies in the world.


Average Ratings

67 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cleo
  • www.cleo.com
  • Founded 1976
  • United States

About Cleo

The Cleo Integration Suite (CIS) is a highly scalable, easy-to-use platform designed to optimize your EDI ecosystem. Providing superior B2B connectivity and performance, Cleo managed file transfer and any-to-any transformation solutions accelerate and streamline file movement powering multi-enterprise integration regardless of flow volume or complexity.


Spotlight_media_placeholder

Cleo Features

  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling

Cleo Reviews Recently Reviewed!

7f2dd6c008f9e190179ec448c6bd7a89

Cleo Harmony has all the protocols required that we needed!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Support team very responsive. Product delivered desired results. Was able to go live in a very short time frame to meet customers demands.

Very functional and meeting the business needs with quick response from customer support.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Harmony software is very easy to learn and user friendly. The menu bar help to select the option and help tab provide explanation.

Overall: I installed the Harmony software made setups for Trading partners. We went go live with the help of support team. so for we like the product.

Fc79eab796d38d0ceed72788dad1a7a3

Support has been great, and the interface is very easy to navigate

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Support has been top notch and the interface is very easy to use. Setup is straightforward and it works as advertised.

Overall: Streamline our EDI process

This software is very flexible and very simple to use.

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product's interface is very intuitive and simple to use. Though it does take time to get used to the functionality of each module, the application does provide a very flexible solution to many business processes.

Cons: Though this product is very flexible, I have come across a few items that would make the application more streamline. If there were a copy feature, that would make life easier. Also, the upgrade and backup process can be made better.

My experience in using Cleo for the company has been very rewarding. We've used Cleo for 12+ years.

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: VLTrader 's functionality has always been dependable and effective, making it easy to on-board new EDI trading partners. Monitoring activity is also made very easy, and it has useful and clear reporting.

Cons: My only concern with the tool has been its limited functionality with posting files across platform boundaries. i.e. Securely coping\appending files between windows and unix while maintaining the integrity of the original contents has been an ongoing desire.

Tech Support is great and the instructions are easy to follow.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and Ease of the implementation.
Tech Support is great and can work with you to help check issues on your system.

Cons: Some errors are not easy to figure out and troubleshoot on our own and have to call Tech Support by that time, it kind of resolve by itself.

Overall: Stability

Since the conference, I have been working on upgrading our old integration software to Clarify.

Sep 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I am very impressed with the visual organization and ease of use in comparison to previous versions.

Cons: The only thing I miss from previous versions is that object names were much more fluid and customize-able.

Overall: B2B integration across multiple divisions.

Fast, easy and complete

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The clarify mapping creation. It's so intuitive and easy to implement that anyone can do it. Project Generator is also a really helpful too to implement new customers to the system.

Cons: The Help menu is poor and a lack of free documents to access. It required a strong machine to run the clarify, so it takes some time to load a test server in a compact notebook.

Overall: Our time consuming when mapping new customers was the biggest and better benefit that we had. We move from 1 month to 2 day implementation time.

We have been looking for a secure way to transfer large files and Cleo does exactly what we need!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It says what it says it does. I like that once it is installed and configured it works. That seems pretty basic, but that is not always the case with new software. I also like that I have expandability. The features we are currently using are only a fraction of what we could be using, so down the road as we find use cases for Cleo to solve, we will already have the software installed and we will already be familiar with it.

Cons: There isn't much not to like. It solved the issue we were having with sending large files securely. If I was forced to come up with a con it would be that you do have to purchase a lot of functionality just to solve one problem. A more, al a carte pricing model, for our small organization, would have been a better fiscal fit.

Overall: The ability to share large files with external users as well as using the High Speed Protocol to sync folders with remote users to ensure data backups from a central location.

Does so much, not as user friendly as I would like.

Sep 20, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very powerful, offering so many options to send/receive data between systems.
It offers multiple users to work on same project in then sync up when needed.

Cons: Not so easy to use. I would like more complete and detailed examples on setups of schemas, etc.
Also I haven't been able to find much help with error definition. If I have errors on a specific schema in editor. I just sometimes do not know what I need to do to correct them.
I do still need to go thru training. But I hope to get some overall training, not just EDI related.

Overall: Having many solutions to sending/receiving data in one software package.

Establishing new partnership with CLEO at this time

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Industry leading flexibility of use. Constantly evolving road maps toward collaborative product improvements.

Overall: Currently in beginning stages of implementation project processes.

Cleo Clarify 2.6 is a consistent multi-functional, powerful integration software.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software offers many features for integration. The software is consistent and support is great.

Cons: The java-based platform is a bit clunky and navigation could be better. ESX only offers AS2 integration and not sftp and ftp.

Support is awesome and very helpful

Sep 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It does allow us to do what we need with the EDI transactions, also when the next transaction updates come it, it will lessen the work for use. The copy feature does help when setting up like trading partners.

Cons: It is a difficult product to get around when you are new to EEI. The Functions keys are not consistent. There are to many different places to get things set up correctly.

Overall: The dental transaction sets are complicated, therefore when the new transaction set (7030) comes out we are hoping for a big return on our investment

Cleo Clarify is easy to use and flexible for our business processes.

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to quickly change from Test to Production servers. Ability to set up custom audit filters specific to our purposes. Integration with SVN repository for project management. Easy to deploy changes to projects.

Cons: Current cluster architecture is too touchy and dependent upon services (nodes) being started in the correct order. It takes close to 90 minutes from start to finish to properly bring the environment down and back up again (10 server cluster).

Overall: EDI integration with hundreds of trading partners and very high volume of transaction processing.

My experiences have all been positive. Whenever we have needed customer service they were there.

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing that I like most about this software is that it is pretty to use. It took me a few months to get the hang of things and to figure out exactly to use all the tools available to us but once I got that piece figured out it has been a pretty comfortable experience.

Cons: I don't like the volatility of it. It is really easy to bring down the entire system if even one thing is done incorrectly.

System Integration to Enterprise TMS

Sep 19, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The overall ability of this software is second to none. The interface ability with objects and linking speeds up development. Feature rich and growing with more functionality in the near future. Great product, highly recommended!

Cons: The java engines between versions.
When an install is corrupt it doesn't indicate there is an issue with the program files.

Overall: The ability to integrate into complex TMS system flawlessly. Speeding up development of EDI documents quickly and precisely to get the revenue sooner than later. Ability to connect to the database within the studio to query result sets for use.

We are currently using VLTrader and we are in the process of moving to Harmony.

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Support is probably the biggest pro. But, I have little issues that were not caused by me! I have worked with support and they have provided excellent guidance on getting the server functioning at a high level.

Cons: The version of VLTrader we are using has a pretty buggy interface. I am sure later versions are better but we had some issues with stabilizing the server. Also don't like not being able to view logs in the interface always times out because we keep a large amount of data.

Overall: By using the VLTrader software we were able to consolidate our AS2 and FTP servers into a single software solution. Saves me time in server maintenance as VLTrader runs with little issues.

Our customer experience with Cleo's B2B software has been excellent.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our company uses the Cleo / EXTOL EEI software which runs in the IBM i. What we like most about this software is it's reliability. EEI is feature rich and very functional. The support behind this product is phenomenal. We feel like Cleo Services and Support are extensions of our in house technical department ready and willing to help us solve any problem large or small. Thank you Cleo!

Overall: Cleo software allows us to stay connected electronically to our customers.

I've had good experience with results and with support.

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cleo support and communication has been very good. We have had very good results using Extol's EBI 2.6 with TMW as our ERP.

Cons: On EBI 2.6, error causes can be hard to decipher and there are some quirks that need to be worked around. We do plan to upgrade to current in the near future.

Overall: We use it for EDI and it works well

Harmony is very powerful and has a lot of options. Once you understand the software, it is easytouse

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All the options. Harmony will do just about everything dealing with communications. It is very flexible with a lot of functionality included by default. A lot of new options and functionality are added regularly.

Cons: There are so many options, finding what you want and the best way can be difficult. Support can be slow getting back when you are researching how to do something. New features and options are not communicated well when they are released.

Overall: Easy communication between us and our trading partners.

Good, easy to use product

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I use Cleo VLTrader and it is very easy to use. Very reliable and low maintenance. Once you learn the install and outs of it it runs seemkessly.

Cons: There are some scripting features like If, Then logic which would be nice to have. Also, I have a need for complex scheduling which is not fully available.

Overall: I have a smooth running, error free, mostly automated file transfer process. The reliability makes administration minimal.

Great functionality and great support

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: They offer a wide array of products that interface with each other as well as many features for those products.

Cons: There is currently a lack of available online knowledgebase for their products. However, they are working on implementing one.

Overall: A great and easy to use SFTP software bundle.

Solid support and easy deployments

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reliability and support are the most important features for us. The reliability for us has been phenomenal.

Cons: A knowledgebase would be a great addition. Vltrader action gui enhancements to make templates would be great for less experienced staff.

Overall: Increased uptime, less fees for late file delivery, less programming staff required to make one off file movers. Easy admin.

Cleo has been extremely easy to work with and get configured.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and high customizability. Cleo's Harmony product is very quick to learn, but I think could take a while to master. It isn't hard to get up and running. Once you use the product you understand the depth that is contains and the flexibility that is there at your fingertips. Truly a product that you can build your B2B infrastructure around.

Cons: It is changing and improving so fast! It's hardly a con, but I'd say that Cleo is quickly adding new features and functionality to their products. And it's hard to keep on top of them and adopt them. By the time we got things implemented in production, there were new features being released that I wished we had taken advantage of.

The software has been very easy to use and customer support has been responsive

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability to silo security to different users and groups grants us the ability to have multiple business units on the instance.

Cons: The limited ability to customize the email notifications that are sent on failures/successful transfers.

The software products work well without a lot of maintenance. Customer support is outstanding.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have liked the user interfaces and the ease of operation. Whenever we do encounter something we are not sure how to do, support is available to quickly answer our question.

Overall: This software allows us to quickly set up, on board and mange our trading partners.

We are at the early stages of implementation but are very pleased with features, functions, support.

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: HA / clustering ability. Map any to any. Vendor is interested in our success. The implementation engagement was focused on getting us running on Clarify and VLTrader.

Cons: I wish Clarify handled flat files like it does EDI. It is still a great product but requires more work for us to tie our data together for the dashboard.

Overall: Platform for centralizing or integrations and provide added visibility to our data.

Great software. Still a few bugs that need to be worked out

Sep 12, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Features are what I like best as well as ease of use. The fact that clarify is being integrated in Harmony is great and will assist our company greatly

Cons: The software still has some bugs that we are waiting to be addressed. The ability to handle large amount files can cause issue. Once these issues are addressed the software will be great.

Cleo VlTrader Review

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: VLTrader makes it fast and easy to setup new trading partners. I have had trading partners tell me how quick the communication part of the setup went. The alert process let me know when something is going wrong and I can get with our trading partner to get it resolved quickly.

LexiCom Product

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Utilize the LexiCom product offering for AS2 communications between trading partners. Easy to use product, dependable and reliable. Low learning curve. Meets the needs of the business at a reasonable cost point.

Excellent Managed File transfer

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: as a 3PL company integrating with our partners and managing numerous ways of connecting is a key to our business. Cleo Lexicom is that solution and it is practically maintenance free. Only time we have ever required to touch base with support is when license expires or some incidents. They are always very responsive and helpful to us in situations including disaster recovery. Excellent value for money.

Tech Support the way it should be

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Cleo Customer Support knows the program inside and out. No matter who I talk to they are all professionals and know the programs inside and out. when I had trouble with Wal-Mart communication they stayed on top of the issue for me until Wal-Mart was able to fix their system (yes it was walmart issue, not ours, unlike most cases). So Glad that I have Cleo in my corner.

Cleo Review

Feb 15, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Cons: very difficult to install and set up on AIX.

Overall: Using Cleo for Communications with our EDI vendors that require AS2 communications. Running on AIX and on Windows

VLTRADER from Cleo. Great product, has all the features we need and excellent customer support!

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using VLTRADER to schedule file transfer where it's needed internally within organization and externally with our other partners via AS2.

The installation and setup is straight forward. This product allows flexibility in scripting.

We are using Windows version to transfer files across Linux, iSeries, and Windows platforms. Overall, very happy with this product.

Mostly importantly, Customer Support is one the best!

Cleo Lexicom

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We us LexiCom for transit between ourselves, our VAN and an AS2 Peer. Has been a very reliable solution.

VL Trader Version 5

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Reliable and stable product for trading with AS2 and SFTP partners. We have been using it for over 5 years and have never had any major issues with the software. Great support but wish you could instantly talk to a support personal without a call back.

Cleo Review

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great Product. We have no issues with the software. We use AS2 connections and the creation of certificates is easy.

Good Effort!

Feb 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The functionality. I am able to use information from a database to create other tables, flat files or xml files. Once I had a template to use as an example, I was able to automate the creation of a fixed width file within 3 days. This was a process that I thought would never be able to automate.

Cons: The log errors are often difficult to understand if you aren't familiar with java. VLTrader seemed so easy to use during training but parts of it seem not to be working correctly.

Overall: Customer support has been very helpful and prompt with a same day callback. If they can't fix the issue right away, they are persistent with their efforts until the issue is fixed. I think that the ease of use could be improved with additional documentation on how to use the ruleset functions and some better documentation on using VLTrader.

Recommendations to other buyers: I would advise using professional services to have an initial template to start a process. This gives an example to follow when starting other transformation projects. I would suggest the same for VLTrader, if that is possible.

Simple and Reliable Integration Solution

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We're using Cleo VLTrader for secure automated data transfer with multiple partners. It's very stable, flexible and reliable solution allow multiple file formats and protocols, simple integration with modern and legacy systems, monitoring and alerting. Initial setup was simple with some minor issues resolved with Cleo support team. Since that it's just works.

Hope the product and customer support (technical and non-technical) meets our expectations.

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Translation and communication capability.

Cons: Complex in nature.

Overall: Our (E-Com) association with Cleo started about 10 years ago with the usage of Lexicom as a secure FTP tool. The alliance grew stronger with the purchase EDI translation tool, Clarify. The tool is complex and we do need a formal training to get a better understanding of the product.
The Account Manger and the Technical support engineer are very helpful in providing overall insight about the product and services.

Recommendations to other buyers: I would recommend a trial version to prospective customers. Post technical material on the web site.

Cleo LexiCom

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Does everything advertised for in an efficient predictable way with no fuss. In 14 years using the software, support has been needed twice. On both occasions, concerns were solved quickly and professionally.

LexiCom is a great product.

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to setup. Once setup, don't have to mess with again till another customer needs setup. Works great.

Cons: Log is very large when looking for errors.

Overall: We currently use Cleo's LexiCom product to communicate with our customer via AS2 for edi transactions. It is a great product to use and easy to setup. Once setup, you never have to touch it again. I would recommend it to anyone.

Cleo Clarify is a pretty good integration solution.

Feb 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: If all of your integrations are straight forward and simple, you will love Cleo Clarify. The help feature does not cover all of the functions of the software, so you either have to spend a lot of time figuring things out on your own, or call support just to find out how to use a function. The support team is very professional, and for the most part they are good at getting your questions or issues resolved quickly. When I've had an issue that needs more than 48 hours to resolve, I have found that I do not get status updates, so my customers cannot get status updates from me.

CLEO Lexicom V.5.2.0.3

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I have been using the product above for 3 years now on a Windows Server 2008 R2 OS. It has been very stable and given me few problems. I was mostly self taught on the product and thus I'd consider it user friendly. The only complaint I've ever had is with generating logging on the communications for a given host over a specific period of time. I haven't had great success no matter what parameters I use to generate it. I mentioned this to one of your Sales Reps a few mo's ago and she admitted others have had this same complaint. Other than that I love the product and your support staff which is knowledgeable by experience, compared to other software support which goes to India and you get a "computer rep", meaning they don't know the product and search their db for answers. Thanks.

Cleo VLTrader Review - Allen Lund Company

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Cleo VLTrader product is great. Very easy to use and has all the functionality I need. AS/2 and FTP connections take minutes to setup. Once you receive the file it is very easy to configure where you want it to go. The previous communication software I was using was so cumbersome, VLTrader is just plain simple to use. It is rare that I need to use support but when I do things can take a little longer than I would like to get resolved. My system admins have been working to move us to a new data center and upgrade to the latest version of VLTrader but have been running into quite a few issues. My system admins report to me that responses are slow and it has really hindered their progress due to lack of timely responses (once a day). It seems odd to me that with such a high quality product, Cleo does not have that same quality attached to its support. Another small gripe I have is the documentation. I would like to see more detail in the documentation and it should be updated to the latest version so that the interfaces looks the same.

Overall a great product and very happy with it. We have been using this products for many years now and though we have had a few hiccups in these last few months with the move to a new data center, the overall experience with this product has been great. I have not had an outage on our side since VLTrader was implemented that was due to the software, and that is the most important thing to us.

Cleo is a excellent software for FTP transmissions

Feb 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to install ,configure and scheduling for inbound and out bound transmissions for EDI and also secure FTP transmission with very minimal coding.
Cleo had great alerting system for any failure transmissions and informative log files, archive feature with time stamping , customer support is very responsible with high standards .
Defiantly, I can say,its more than the value of money,It would be great to have GUI components.

VL Trader for secure file transfers

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Software is very easy to use and when needing assistance to create connections support are very helpful.

CLEO - EBI

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: CLEO EBI has proved to be a powerful application for our EDI needs and volume! Customer Support is awesome!

Great value for your money

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using CLEO for at least 12 years. I didn't need any training to start using Lexicom even though I had very little experience setting up communications prior to this. Very easy to implement and CLEO also provides great documentation. Customer Support always very helpful and prompt. Software is very stable.

Learn It, Live It Love it!

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The EDI solution offered by Cleo is much different than any other EDI software I've worked on. It is complex if you are unfamiliar with EDI, but Cleo does a phenomenal job of laying everything out for you to build. No EDI software on the market is easy to use without experience, but Cleo does a great job of making it as easy to use as possible. The fact that fail safes are put in to show you where you go wrong is not only a life saver, but a time saver as well. Face it, when you're talking that much code, it's good to see where you go wrong if you make mistakes.

I will say that when you implement Cleo's solution, immerse yourself in it. If there is one thing I regret, it's the fact that I let it sit for 6-7 months before looking at it again, and that really was detrimental. On the positive side though, Cleo tech support is on their game and can guide you through even the toughest scenario. Considering their tech support is top notch, I was able to get caught up to speed after a few phone calls.

I would recommend to anyone implementing the Cleo solution to get training as well. It is well worth it. The training course takes you from point A to point B with full immersion. The trainers work with you and will guide you along the way. You can tell they genuinely care about whether or not you understand what you are doing. I felt extremely confident after completing training on the EDI software and understood every aspect of the EDI process. Again, get immersed in the software and stay immersed. You'll be thankful you did.

Cleo product review

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy experience. Been using it for years - recently upgraded one communication component from Cleo to VLTrader because of need for multi-pathing.

Powerful and reliable mapping tool.

Jan 31, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I used EBI 2.6 for a few months last year before our company upgraded to Clarify 4, which I've been using for about 6 months now. I've been working with EDI for over 12 years and I've used three other translation/mapping tools.
Clarify 4 seemed buggy and unstable shortly after implementation. But after working closely with Cleo support for the first couple months, the bugs were worked out and stability hasn't been an issue. The final instability issue we had was resolved when we moved our server backup time to a window when the Clarify cluster was down for maintenance. Prior to that, various nodes would go down on Sundays while server backups were taking place.
The Clarify tool itself is very powerful. It connects easily to our database files (AS400) and transforms many different types of documents (EDI, XML, Spreadsheets, etc..). I gave it 3 stars for "ease of use" mainly because there are so many things you can do with the tool that it makes it challenging to learn everything quickly. Once you get familiar with everything, it becomes easier to use and easier to understand. Mapping with Clarify is fairly easy and intuitive.
We've got around 75 trading partners active on Clarify and will be ramping up with more in the near future. Our company continues to gain confidence and is looking forward to future growth with Clarify!

Good Customer Support

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Verstaile product and we are able to use it with receiving data and sending data internally and externally.

Cons: Some of the errors are difficult to solve based on the information that is reported to you.

Overall: I have worked with the customer support department on numerous occasions and they patiently work to solve and explain the issue that I report

Cleo Clarify Review

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Cleo Clarify has excellent potential as an integration tool. Be sure to account for the extensive training that will be needed to successfully use this product, as it can get very granular. The support provided by Cleo is fantastic, and they are always eager to help resolve any issues.

Novice User Learning.

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have only been using the Lexicom software for a short amount of time. I received no training due to my predecessor leaving the position prematurely. Therefore, I have been at the mercy of documents and customer support to assist in my learning of the application. My findings have been that the documentation for some of the processes is out-of-date and not helpful. However, the customer support has been extremely helpful both in understanding features and configuring to perform not-so-common tasks. In addition, the turnaround time on open tickets has been very quick, provided exactly the information needed.

World Class Leader in Customer Support

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: EEI v6.4, Dashboard and ESX helps monitoring the business process with ease. Knowledge base of functions in the mapper are limited however, Customer Support is THE LEADER in EDI technical support. Response time, assistance, knowledge, patience and support is STELLAR! Each and every one of the staff supporting ESX, Dashboard, ICC.NET and EEI are Ambassadors of THE World Class Leader in Customer Support. Thank you for continuous excellent service. I'm always left with the feeling that I'm a valued customer!

Great, dependable product and knowledgeable support.

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Switching to VLTrader from the Lexicom software was a complete 180 turnaround. VLTrader is an awesome product and took away so many of the headaches and frustrations we were dealing with. The product is slick and has made our day to day functions so much easier and less frustrating. Most times if there are any EDI issues it is on the customer's end, not us or our system. We haven't looked back since switching to VLTrader and probably wonder why we resisted for a number of years to make that change.

Central Freight Lines, Inc.

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have had a very good experience with Cleo and have been happy with the product purchased (VLTrader). We have hundreds of trading partners that we transmit files to on a daily basis. Following a one day training, we have migrated most of our connections (AS2, FTP, FTPs, sFTP) from other products/platforms to VLTrader ourself with ease. The few we have had issues with, support was very good in assisting us. Note: We did make a suggestion with our sales representative that the 800 number for support route to a live person vs. a voice mailbox during normal support hours. The logging has proven very beneficial for verifying file transfers with our trading partners. Overall, we have been very happy with the product and it's performance and we continue to learn items that can be achieved using the product.

One Satisfied Customers

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reliability and effectiveness of this tools.

Cons: Could not find one!

Overall: We, at Oshawa Public Urtilitis, use VLTarder EDI to exchange very confidential meter data every day serveral times with government regulatory agency. It is very very important that data are being sent and received on time as per regulatory agency's rules and policy! Cleo VlTrader is so far doing a fantastic job in our end performing this business process. We will be the fail-over Vltrader server soon.

Cleo review

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Cleo Lexicom to handle my AS2 EDI transactions for a long time, almost 10 years now. For me, it has been extremely reliable. The only times I really need to get into the software GUI is when I need to add a new trading partner or to grab an MDN to show a partner that yes, you really did receive that file from us and here's the MDN to prove it. My AS2 processing now is almost totally automated and I hardly ever need to think about it. And their tech support is top-notch, I have never had a how-to question that they weren't able to answer.

EDI through automation with Cleo

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had a little rough start using cleo due to some odd paths that had to be set, but Cleo tech support worked with me to get that straightened out and it has been fine since. Very reliable.

My Cleo Experience

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We have been using Cleo for about 15 years and currently support 7 Trading Partners with Cleo. In those 15 years I can't remember ever having a problem that was a problem with Cleo's Lexicom software. I don't really care for the call back tech support, but when they call back they always know the answer to my questions and are eager to help resolve my problem. Which is always something I don't understand or something that my trading partner has done that I need help with to resolve. New hosts are easy to install and changing certificates is a snap.

Incredible value and lots of bang for the buck

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When we were first asked to connect to one of our customers with a secure protocol, we were overwhelmed with all of the terminology and had no clue on how to begin our project. One of my former colleagues suggested I take a look at Cleo to run on our IBM i.

After purchasing and installing Cleo, we were amazed how quickly we were up and trading transactions with our customer. Cleo has many predefined configurations available for download, and had one specifically for our customer. The configuration literally plugged into their software within seconds. After putting in our credentials, the file transfer worked the first time.

Since then we've added another customer, and also added our EDI VAN. Now all of our EDI goes to the VAN safely encrypted across the internet.

We have been using Cleo for about three years now and the software has never malfunctioned or crashed.

We've had to use their support two times, and they were very cheerful and helpful. And both times we found out the problem wasn't even with their software, but a connection issue between us and the customers.

The most amazing thing is that with all of these great benefits, the cost of the software license and the annual maintenance is extremely reasonable.

I highly recommend taking a look at Cleo if you need to trade data securely.

Cleo LexiCom review

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Cleo LexiCom has always worked as expected and when any issues have occurred we have received quick response. it's easy to use and configure. The software just works, it runs and we rarely need to monitor or check it.

Cleo a great product

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Cleo for may years, although more recently we have been adding many new kind of connections. Where in the past we mostly had AS2 connection, we have since added FTP and sFTP. Using Cleo to automate a very intensively manual process has freed up much of our time. I find the product totally accurate and has many more capabilities than we are currently using, but wouldn't be surprised if we use more of them in the future. Great product, keep up the good work.

Two thumbs up

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was a novice when first introduced to AS2 technology let alone the Lexicom application. Am able to maneuver through the online documentation and where I get hung up, technical support is very responsive and helpful. Highly recommend Cleo's Lexicom application.

From Lexicom to VLTrader - Great Products

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started out years ago using Cleo's LexiCom - it was quite a workhorse for us. But, once we saw the demo for VLTrader, we knew that was our next logical upgrade. The transition was painless with the aid of Cleo's technical support, and the product has been running flawlessly since late 2015. It has really proven its worth with all the new security measures that we and other businesses are following. I recommend it highly!