--- title: "Cleo Integration Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cleo Integration Cloud the right EDI solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123016/Cleo/reviews/" page_type: "reviews" language: "en" --- Cleo Integration Cloud 4.6 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Cleo Integration Cloud Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Janapher S Systems Integration SpecialistInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “The platform helps automate data exchanges, reduces manual work, and provides good visibility into integration workflows.“ July 20, 2026 Janapher S Systems Integration SpecialistInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Initial configuration and advanced workflows can require technical knowledge, and some setup tasks may take longer than expected.“ July 20, 2026 VR Vince R IT DirectorTextiles, 51 - 200 employeesUsed the software for: 6-12 months. “With Cleo Integration Cloud being a "cloud" product, its one less piece of hardware for me to deal with being up and running.“ April 30, 2024 AB Andrew B IT Support SpecialistConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “Also, it is not particularly user friendly when troubleshooting issues.“ May 9, 2024 AB Andrew B IT Support SpecialistConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “Also, their tech support is proactive and knowledgeable.“ May 9, 2024 PP Patrick P Manager, Product SupportLogistics and Supply Chain, 10,001+ employeesUsed the software for: 6-12 months. “We are utilizing the Managed Services option and progress seems very slow.“ October 25, 2021 Vandana S Assistant ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Easy designing of the complete system with all the real-time data synchronization and team with a single view.“ September 25, 2021 RD Rajsaravana D Manager - DeliveryInformation Technology and Services, Self-employedUsed the software for: I used a free trial. “Lack of documentation like API documentation etc.“ June 2, 2021 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Janapher S. Systems Integration Specialist Information Technology and Services Used the software for: 6-12 months ### "A Reliable Integration Platform for Automating Business Data Workflows" July 20, 2026 5.0 My overall experience with Cleo Integration Cloud has been positive. It is a reliable integration platform that helps streamline data exchange between systems while improving automation and operational efficiency. The monitoring and management tools provide good visibility into integrations, making it easier to identify and resolve issues. Although there is a learning curve, the platform offers strong capabilities for organizations with complex integration needs. Pros I liked how Cleo Integration Cloud centralizes integrations between business applications, trading partners, and cloud services. The platform helps automate data exchanges, reduces manual work, and provides good visibility into integration workflows. Its flexible integration options and monitoring tools make it easier to manage complex business processes. Cons The platform has a learning curve, especially for users who are new to integration technologies. Initial configuration and advanced workflows can require technical knowledge, and some setup tasks may take longer than expected. Switched from [Dell EMC NetWorker](https://www.capterra.com/p/166860/Dell-EMC-NetWorker/) We were looking for a more streamlined integration solution with easier management of data workflows, stronger visibility into integration processes, and better support for automating business-to-business data exchanges. Cleo Integration Cloud provided the flexibility and monitoring capabilities needed to improve efficiency and reduce manual effort. Review Source VV Vignesh V. EDI Analyst Furniture Used the software for: 2+ years ### "Go for CLEO" May 31, 2021 4.0 CLEO is very good company, I can strongly recommend to my friend. Initial support I get from professional services team is good. Sales Team and Customer success Manager are really wonderful people to work with. I'm really happy with my overall experience. Pros I find this software is user friendly. Quicker to learn with all the help of study material. Since this is supported by Cloud software, we can login from anywhere , Cons Due to maintenance issues, I get few transmission issues, having said that I get support from CLEO but only on the next day. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing Cleo Integration Cloud Cost incurred is comparatively less and initial set up were done by Professional services team , which is slightly advantage than the other Review Source Vandana S. Assistant Professor Education Management Used the software for: Less than 6 months ### "Good platform to manage the system and to control development" September 25, 2021 3.0 Overall good experience. It solves the major problem of synchronized team development. Saves time with all internal communication and scrum meetings. No backups are required. Good experience from last several months. Pros Easy designing of the complete system with all the real-time data synchronization and team with a single view. Data is stored over the cloud and can be assessed by the team. Easy reverse engineering too. Cons The available FAQ and documentation are less effective. The company needs to update with clear details. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Very solid product. Feature-rich and intuitive." May 23, 2018 4.0 Pros The clarify product is far above the competitors and offers many more features. I have evaluated many similar products and landed on Clarify because of the flexibility of the tool and the expansive feature set. The support and service from Cleo is also excellent. I would strongly recommend this product. Cons As a user of many versions of the product, the migration path between major revisions can be tedious. I can appreciate the need for this when there are major changes to the software, but to date that has been my only complaint with this software. Review Source Jose B. VP Operations / Project Manager Computer Software Used the software for: 1-2 years ### "An efficient platform for managing and deploying projects." April 11, 2020 4.0 Cleo is a complete application integration tool that we were looking for, it allows us to store all our projects in the cloud and manage them in a better way, it allows us to give a faster access to users and manage password protected data which gives us a better security. Pros I like this tool because it allows us to add all kinds of data without problems and allows a much simpler access to all the information available in each project and designed in each platform or application, it is a great saving of energy and hardware. Cons I have no complaints about this platform. Review Source VR Verified Reviewer SyteLine Administrator/Analyst Plastics Used the software for: 2+ years ### "Software works well and customer support is amazing and timely!" July 2, 2018 5.0 Pros We use Lexicom and it is very stable and easy to use once you start using it. I can have multiple trading partners as well as setting up test partners. Documentation made it easy! Cons Not knowing much about EDI, I had to learn how to use the software, other than that I am unable to find anything to date that I don't like about the software! Review Source VR Verified Reviewer Network Administrator Automotive Used the software for: 2+ years ### "Pretty reliable" January 3, 2018 4.0 Pros Cleo EEI is reliable. It just works when it's properly configured. Support staff is generally well informed and trained. Cons Interface can be clunky. Reporting is lousy. Communication from the company can be poor. I usually come across product upgrades myself rather than through communications from the company Review Source VR Verified Reviewer IT Director/Sr Programmer Analyst Used the software for: 2+ years ### "Very easy to use." January 9, 2018 5.0 AS2 Pros Everything is in one spot. Very simple and tech support knows there stuff. The integration to our Power 8 is great Cons Sometimes can be slow. If you do not have the right PTF's on the Power 8 installed it will fail badly Review Source Kerry S. Press operator Hospitality Used the software for: 1-2 years ### "My smarts" April 26, 2020 5.0 Pros I like how it will tell me how things are going in my account. It also gives me quiz about my budgets. Cons Nothing really I'm pleased with this software Review Source Virat T. Manager, Business Analyst/Portfolio Lead ( Account - Security and Infrastructure Practice) Information Technology and Services Used the software for: 1-2 years ### "Among the best tools" November 15, 2018 5.0 Pros Customer support provided by the Cleo team is remarkable Cons The limitation Of initial transfer from Cloud which their team changed and enhanced capabilities Review Source RR Randy R. Used the software for: ### "Incredible value and lots of bang for the buck" January 13, 2017 5.0 When we were first asked to connect to one of our customers with a secure protocol, we were overwhelmed with all of the terminology and had no clue on how to begin our project. One of my former colleagues suggested I take a look at Cleo to run on our IBM i. After purchasing and installing Cleo, we were amazed how quickly we were up and trading transactions with our customer. Cleo has many predefined configurations available for download, and had one specifically for our customer. The configuration literally plugged into their software within seconds. After putting in our credentials, the file transfer worked the first time. Since then we've added another customer, and also added our EDI VAN. Now all of our EDI goes to the VAN safely encrypted across the internet. We have been using Cleo for about three years now and the software has never malfunctioned or crashed. We've had to use their support two times, and they were very cheerful and helpful. And both times we found out the problem wasn't even with their software, but a connection issue between us and the customers. The most amazing thing is that with all of these great benefits, the cost of the software license and the annual maintenance is extremely reasonable. I highly recommend taking a look at Cleo if you need to trade data securely. Review Source SE Susan E. IT Manager Automotive Used the software for: 2+ years ### "I have no issues with the software and support is excellent." January 9, 2018 5.0 This product took the weight of having to watch EDI from 4 plants every day to only having to look at it when a plant calls. Saves a lot of time. Pros The software is easy to use. Once it is set up, the only reason to worry about it is if the system gets rebooted then you have to make sure you start it back up. Set-up is easy and if there are issues, support is there all the way! Review Source JS Jim S. Senior Developer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "We are currently using VLTrader and we are in the process of moving to Harmony. " September 19, 2017 4.0 By using the VLTrader software we were able to consolidate our AS2 and FTP servers into a single software solution. Saves me time in server maintenance as VLTrader runs with little issues. Pros Support is probably the biggest pro. But, I have little issues that were not caused by me! I have worked with support and they have provided excellent guidance on getting the server functioning at a high level. Cons The version of VLTrader we are using has a pretty buggy interface. I am sure later versions are better but we had some issues with stabilizing the server. Also don't like not being able to view logs in the interface always times out because we keep a large amount of data. Review Source KC Keith C. Used the software for: ### "Cleo VLTrader Review - Allen Lund Company" February 7, 2017 5.0 Cleo VLTrader product is great. Very easy to use and has all the functionality I need. AS/2 and FTP connections take minutes to setup. Once you receive the file it is very easy to configure where you want it to go. The previous communication software I was using was so cumbersome, VLTrader is just plain simple to use. It is rare that I need to use support but when I do things can take a little longer than I would like to get resolved. My system admins have been working to move us to a new data center and upgrade to the latest version of VLTrader but have been running into quite a few issues. My system admins report to me that responses are slow and it has really hindered their progress due to lack of timely responses (once a day). It seems odd to me that with such a high quality product, Cleo does not have that same quality attached to its support. Another small gripe I have is the documentation. I would like to see more detail in the documentation and it should be updated to the latest version so that the interfaces looks the same. Overall a great product and very happy with it. We have been using this products for many years now and though we have had a few hiccups in these last few months with the move to a new data center, the overall experience with this product has been great. I have not had an outage on our side since VLTrader was implemented that was due to the software, and that is the most important thing to us. Review Source EC Ed C. Director IT Textiles Used the software for: Less than 6 months ### "Good for Data Movement" October 25, 2021 4.0 Pros I like the dashboard visibility. Integrations are easy to set up. Cons The job schedule feature could be easier to use. Instead of checking days of week and times of day, special code had to be entered. Review Source LN Linn N. Director IT Graphic Design Used the software for: 2+ years ### "Cleo Review" February 15, 2017 4.0 Using Cleo for Communications with our EDI vendors that require AS2 communications. Running on AIX and on Windows Cons very difficult to install and set up on AIX. Review Source MZ Mike Z. system analyst/integrator Transportation/Trucking/Railroad Used the software for: 2+ years ### "I've had good experience with results and with support." September 13, 2017 5.0 We use it for EDI and it works well Pros Cleo support and communication has been very good. We have had very good results using Extol's EBI 2.6 with TMW as our ERP. Cons On EBI 2.6, error causes can be hard to decipher and there are some quirks that need to be worked around. We do plan to upgrade to current in the near future. Review Source CC Caryl C. CEO Arts and Crafts Used the software for: Less than 6 months ### "Great way to Track all your Finances" January 21, 2020 5.0 Pros The ease of use i LOVE that this BOT checks on me daily gives tips along with credit score updates and can explain alll of my expense with simple ease Cons i find the emjoi and hit me texts on messenger annoying and a bit juvenile Review Source MH Michael H. EDI Analyst Used the software for: Less than 6 months ### "My experiences have all been positive. Whenever we have needed customer service they were there." September 19, 2017 4.0 Pros The thing that I like most about this software is that it is pretty to use. It took me a few months to get the hang of things and to figure out exactly to use all the tools available to us but once I got that piece figured out it has been a pretty comfortable experience. Cons I don't like the volatility of it. It is really easy to bring down the entire system if even one thing is done incorrectly. Review Source MB Matt B. Used the software for: ### "Cleo Clarify is a pretty good integration solution." February 8, 2017 4.0 If all of your integrations are straight forward and simple, you will love Cleo Clarify. The help feature does not cover all of the functions of the software, so you either have to spend a lot of time figuring things out on your own, or call support just to find out how to use a function. The support team is very professional, and for the most part they are good at getting your questions or issues resolved quickly. When I've had an issue that needs more than 48 hours to resolve, I have found that I do not get status updates, so my customers cannot get status updates from me. Review Source BL Bill L. Used the software for: ### "Cleo review" January 18, 2017 5.0 I have been using Cleo Lexicom to handle my AS2 EDI transactions for a long time, almost 10 years now. For me, it has been extremely reliable. The only times I really need to get into the software GUI is when I need to add a new trading partner or to grab an MDN to show a partner that yes, you really did receive that file from us and here's the MDN to prove it. My AS2 processing now is almost totally automated and I hardly ever need to think about it. And their tech support is top-notch, I have never had a how-to question that they weren't able to answer. Review Source BO Brad O. System Analyst Team Leader Financial Services Used the software for: Less than 6 months ### "The software has been very easy to use and customer support has been responsive" September 13, 2017 4.0 Pros The ability to silo security to different users and groups grants us the ability to have multiple business units on the instance. Cons The limited ability to customize the email notifications that are sent on failures/successful transfers. Review Source RC Richard C. Used the software for: ### "Cleo a great product" January 12, 2017 5.0 We have been using Cleo for may years, although more recently we have been adding many new kind of connections. Where in the past we mostly had AS2 connection, we have since added FTP and sFTP. Using Cleo to automate a very intensively manual process has freed up much of our time. I find the product totally accurate and has many more capabilities than we are currently using, but wouldn't be surprised if we use more of them in the future. Great product, keep up the good work. Review Source BA Bhaskara A. Used the software for: ### "Cleo is a excellent software for FTP transmissions " February 7, 2017 4.0 Easy to install ,configure and scheduling for inbound and out bound transmissions for EDI and also secure FTP transmission with very minimal coding. Cleo had great alerting system for any failure transmissions and informative log files, archive feature with time stamping , customer support is very responsible with high standards . Defiantly, I can say,its more than the value of money,It would be great to have GUI components. Review Source AB Amol B. Used the software for: ### "Excellent Managed File transfer" February 16, 2017 5.0 as a 3PL company integrating with our partners and managing numerous ways of connecting is a key to our business. Cleo Lexicom is that solution and it is practically maintenance free. Only time we have ever required to touch base with support is when license expires or some incidents. They are always very responsive and helpful to us in situations including disaster recovery. Excellent value for money. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.