# Cleo Integration Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cleo Integration Cloud the right Integration solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123016/Cleo/reviews --- Cleo Integration Cloud 4.6 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Cleo Integration Cloud Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews VR Vince R IT DirectorTextiles, 51 - 200 employeesUsed the software for: 6-12 months. “With Cleo Integration Cloud being a "cloud" product, its one less piece of hardware for me to deal with being up and running.“ April 30, 2024 AB Andrew B IT Support SpecialistConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “Also, it is not particularly user friendly when troubleshooting issues.“ May 9, 2024 AB Andrew B IT Support SpecialistConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “Also, their tech support is proactive and knowledgeable.“ May 9, 2024 RD Rajsaravana D Manager - DeliveryInformation Technology and Services, Self-employedUsed the software for: I used a free trial. “Lack of documentation like API documentation etc.“ June 2, 2021 Vandana S Assistant ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Easy designing of the complete system with all the real-time data synchronization and team with a single view.“ September 25, 2021 PP Patrick P Manager, Product SupportLogistics and Supply Chain, 10,001+ employeesUsed the software for: 6-12 months. “We are utilizing the Managed Services option and progress seems very slow.“ October 25, 2021 Vandana S Assistant ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Saves time with all internal communication and scrum meetings.“ September 25, 2021 YS Yaniv S Software ArchitectComputer & Network Security, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “Not open source, too costly, hard to customize, could be easier to understand“ June 2, 2021 ## Showing most helpful reviews Showing 1-25 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose B. VP Operations / Project Manager Computer Software Used the software for: 1-2 years ### "An efficient platform for managing and deploying projects." April 11, 2020 4.0 Cleo is a complete application integration tool that we were looking for, it allows us to store all our projects in the cloud and manage them in a better way, it allows us to give a faster access to users and manage password protected data which gives us a better security. Pros I like this tool because it allows us to add all kinds of data without problems and allows a much simpler access to all the information available in each project and designed in each platform or application, it is a great saving of energy and hardware. Cons I have no complaints about this platform. Review Source VV Vignesh V. EDI Analyst Furniture Used the software for: 2+ years ### "Go for CLEO" May 31, 2021 4.0 CLEO is very good company, I can strongly recommend to my friend. Initial support I get from professional services team is good. Sales Team and Customer success Manager are really wonderful people to work with. I'm really happy with my overall experience. Pros I find this software is user friendly. Quicker to learn with all the help of study material. Since this is supported by Cloud software, we can login from anywhere , Cons Due to maintenance issues, I get few transmission issues, having said that I get support from CLEO but only on the next day. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing Cleo Integration Cloud Cost incurred is comparatively less and initial set up were done by Professional services team , which is slightly advantage than the other Review Source Vandana S. Assistant Professor Education Management Used the software for: Less than 6 months ### "Good platform to manage the system and to control development" September 25, 2021 3.0 Overall good experience. It solves the major problem of synchronized team development. Saves time with all internal communication and scrum meetings. No backups are required. Good experience from last several months. Pros Easy designing of the complete system with all the real-time data synchronization and team with a single view. Data is stored over the cloud and can be assessed by the team. Easy reverse engineering too. Cons The available FAQ and documentation are less effective. The company needs to update with clear details. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Very solid product. Feature-rich and intuitive." May 23, 2018 4.0 Pros The clarify product is far above the competitors and offers many more features. I have evaluated many similar products and landed on Clarify because of the flexibility of the tool and the expansive feature set. The support and service from Cleo is also excellent. I would strongly recommend this product. Cons As a user of many versions of the product, the migration path between major revisions can be tedious. I can appreciate the need for this when there are major changes to the software, but to date that has been my only complaint with this software. Review Source VR Verified Reviewer SyteLine Administrator/Analyst Plastics Used the software for: 2+ years ### "Software works well and customer support is amazing and timely!" July 2, 2018 5.0 Pros We use Lexicom and it is very stable and easy to use once you start using it. I can have multiple trading partners as well as setting up test partners. Documentation made it easy! Cons Not knowing much about EDI, I had to learn how to use the software, other than that I am unable to find anything to date that I don't like about the software! Review Source VR Verified Reviewer Network Administrator Automotive Used the software for: 2+ years ### "Pretty reliable" January 3, 2018 4.0 Pros Cleo EEI is reliable. It just works when it's properly configured. Support staff is generally well informed and trained. Cons Interface can be clunky. Reporting is lousy. Communication from the company can be poor. I usually come across product upgrades myself rather than through communications from the company Review Source VR Verified Reviewer IT Director/Sr Programmer Analyst Used the software for: 2+ years ### "Very easy to use." January 9, 2018 5.0 AS2 Pros Everything is in one spot. Very simple and tech support knows there stuff. The integration to our Power 8 is great Cons Sometimes can be slow. If you do not have the right PTF's on the Power 8 installed it will fail badly Review Source VR Verified Reviewer Cloud Systems Specialist II Computer Software Used the software for: 6-12 months ### "Cleo is one of the easiest products that I have worked with to install" December 6, 2017 5.0 The biggest issue we had prior to this software was the inability to provide both unzip and decrypting on ftp uploads with the same workflow. It required us to touch and move data multiple times intsead of doing it all in one process. Cleo solved this issue. Pros Cleo's support is top notch. I have yet to run into an issue where their team was unable to assist me in resolving the problem presented. Review Source Kerry S. Press operator Hospitality Used the software for: 1-2 years ### "My smarts" April 26, 2020 5.0 Pros I like how it will tell me how things are going in my account. It also gives me quiz about my budgets. Cons Nothing really I'm pleased with this software Review Source Virat T. Manager, Business Analyst/Portfolio Lead ( Account - Security and Infrastructure Practice) Information Technology and Services Used the software for: 1-2 years ### "Among the best tools" November 15, 2018 5.0 Pros Customer support provided by the Cleo team is remarkable Cons The limitation Of initial transfer from Cloud which their team changed and enhanced capabilities Review Source MB Mo B. IT Manager Information Technology and Services Used the software for: 2+ years ### "One Satisfied Customers" January 23, 2017 5.0 We, at Oshawa Public Urtilitis, use VLTarder EDI to exchange very confidential meter data every day serveral times with government regulatory agency. It is very very important that data are being sent and received on time as per regulatory agency's rules and policy! Cleo VlTrader is so far doing a fantastic job in our end performing this business process. We will be the fail-over Vltrader server soon. Pros Reliability and effectiveness of this tools. Cons Could not find one! Review Source KH Kyle H. IT Vice President Banking Used the software for: 2+ years ### "Solid support and easy deployments" September 13, 2017 5.0 Increased uptime, less fees for late file delivery, less programming staff required to make one off file movers. Easy admin. Pros Reliability and support are the most important features for us. The reliability for us has been phenomenal. Cons A knowledgebase would be a great addition. Vltrader action gui enhancements to make templates would be great for less experienced staff. Review Source DR Donna R. Sr EDI Analyst Logistics and Supply Chain Used the software for: 2+ years ### "Good Customer Support" January 31, 2017 4.0 I have worked with the customer support department on numerous occasions and they patiently work to solve and explain the issue that I report Pros Verstaile product and we are able to use it with receiving data and sending data internally and externally. Cons Some of the errors are difficult to solve based on the information that is reported to you. Review Source SH Scott H. EDI Analyst / Programmer Food Production Used the software for: 2+ years ### "The software products work well without a lot of maintenance. Customer support is outstanding." September 12, 2017 5.0 This software allows us to quickly set up, on board and mange our trading partners. Pros I have liked the user interfaces and the ease of operation. Whenever we do encounter something we are not sure how to do, support is available to quickly answer our question. Review Source AH Andy H. Used the software for: ### "Powerful and reliable mapping tool." January 31, 2017 5.0 I used EBI 2.6 for a few months last year before our company upgraded to Clarify 4, which I've been using for about 6 months now. I've been working with EDI for over 12 years and I've used three other translation/mapping tools. Clarify 4 seemed buggy and unstable shortly after implementation. But after working closely with Cleo support for the first couple months, the bugs were worked out and stability hasn't been an issue. The final instability issue we had was resolved when we moved our server backup time to a window when the Clarify cluster was down for maintenance. Prior to that, various nodes would go down on Sundays while server backups were taking place. The Clarify tool itself is very powerful. It connects easily to our database files (AS400) and transforms many different types of documents (EDI, XML, Spreadsheets, etc..). I gave it 3 stars for "ease of use" mainly because there are so many things you can do with the tool that it makes it challenging to learn everything quickly. Once you get familiar with everything, it becomes easier to use and easier to understand. Mapping with Clarify is fairly easy and intuitive. We've got around 75 trading partners active on Clarify and will be ramping up with more in the near future. Our company continues to gain confidence and is looking forward to future growth with Clarify! Review Source MW Mary W. Senior System prgrammer/analyst Insurance Used the software for: 2+ years ### "Support is awesome and very helpful" September 19, 2017 3.0 The dental transaction sets are complicated, therefore when the new transaction set (7030) comes out we are hoping for a big return on our investment Pros It does allow us to do what we need with the EDI transactions, also when the next transaction updates come it, it will lessen the work for use. The copy feature does help when setting up like trading partners. Cons It is a difficult product to get around when you are new to EEI. The Functions keys are not consistent. There are to many different places to get things set up correctly. Review Source VR Verified Reviewer Lead Teacher Education Management Used the software for: 6-12 months ### "Cleo for Money Management" December 5, 2019 4.0 Cleo is a cute little way to keep track of your overspending. Pros Cleo is fun to use and is always offering new ways to win some money. The app is very user friendly. Cons It sometimes does not take into account that I need to pay things like rent. It will "roast" me for spending $1300 but I don't really have a choice. Review Source LW Lea W. Used the software for: ### "Central Freight Lines, Inc. " January 23, 2017 4.0 We have had a very good experience with Cleo and have been happy with the product purchased (VLTrader). We have hundreds of trading partners that we transmit files to on a daily basis. Following a one day training, we have migrated most of our connections (AS2, FTP, FTPs, sFTP) from other products/platforms to VLTrader ourself with ease. The few we have had issues with, support was very good in assisting us. Note: We did make a suggestion with our sales representative that the 800 number for support route to a live person vs. a voice mailbox during normal support hours. The logging has proven very beneficial for verifying file transfers with our trading partners. Overall, we have been very happy with the product and it's performance and we continue to learn items that can be achieved using the product. Review Source PL Patrick L. Director, Information Services Transportation/Trucking/Railroad Used the software for: 6-12 months ### "We are at the early stages of implementation but are very pleased with features, functions, support." September 12, 2017 4.0 Platform for centralizing or integrations and provide added visibility to our data. Pros HA / clustering ability. Map any to any. Vendor is interested in our success. The implementation engagement was focused on getting us running on Clarify and VLTrader. Cons I wish Clarify handled flat files like it does EDI. It is still a great product but requires more work for us to tie our data together for the dashboard. Review Source AS Andrew S. Technical Product Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Easy of Use" May 28, 2021 5.0 Pros I enjoy the UX of the CIC it is very configurable and easy to use even to some members who are less technical. Cons No current SLA views in the CIC , I believe this is on Cleo roadmap though! Switched from [Kleinschmidt](https://www.capterra.com/p/183675/Kleinschmidt-EDI-Integration/) Self empowerment via the CIC Review Source BW Bradley W. IT Application Specialist Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Since the conference, I have been working on upgrading our old integration software to Clarify." September 25, 2017 5.0 B2B integration across multiple divisions. Pros I am very impressed with the visual organization and ease of use in comparison to previous versions. Cons The only thing I miss from previous versions is that object names were much more fluid and customize-able. Review Source CP Cynthia P. Used the software for: ### "World Class Leader in Customer Support" January 30, 2017 5.0 EEI v6.4, Dashboard and ESX helps monitoring the business process with ease. Knowledge base of functions in the mapper are limited however, Customer Support is THE LEADER in EDI technical support. Response time, assistance, knowledge, patience and support is STELLAR! Each and every one of the staff supporting ESX, Dashboard, ICC.NET and EEI are Ambassadors of THE World Class Leader in Customer Support. Thank you for continuous excellent service. I'm always left with the feeling that I'm a valued customer! Review Source VW Vinita W. Senior Software Analyst Supermarkets Used the software for: Less than 6 months ### "Cleo" May 30, 2021 5.0 Pros Easy to use and understand as a beginner Sudo language coding for file transfer is one of the best features. The help page is pretty good for noob Cons Slowness, unavailability, Resourcing issue, maintaining certificates is messy Review Source LK Linh K. Used the software for: ### "VLTRADER from Cleo. Great product, has all the features we need and excellent customer support! " February 13, 2017 5.0 We are using VLTRADER to schedule file transfer where it's needed internally within organization and externally with our other partners via AS2. The installation and setup is straight forward. This product allows flexibility in scripting. We are using Windows version to transfer files across Linux, iSeries, and Windows platforms. Overall, very happy with this product. Mostly importantly, Customer Support is one the best! Review Source SM Steven M. Used the software for: ### "Tech Support the way it should be" February 15, 2017 5.0 Cleo Customer Support knows the program inside and out. No matter who I talk to they are all professionals and know the programs inside and out. when I had trouble with Wal-Mart communication they stayed on top of the issue for me until Wal-Mart was able to fix their system (yes it was walmart issue, not ours, unlike most cases). So Glad that I have Cleo in my corner. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.