# Page 2 | Cleo Integration Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cleo Integration Cloud the right EDI solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123016/Cleo/reviews --- Cleo Integration Cloud 4.6 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Cleo Integration Cloud ## Showing most helpful reviews Showing 26-50 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Vince R. IT Director Textiles Used the software for: 6-12 months ### "Cleo Integration Cloud" April 30, 2024 5.0 The installation services were great and Cleo's customer support is outstanding. I have never had issues with getting a hold of customer support and getting any questions answered. Pros With Cleo Integration Cloud being a "cloud" product, its one less piece of hardware for me to deal with being up and running. I can get access to it anywhere and it's a single interface with my on-prem ERP system. Cons The cost is a bit high for what we are using it for (just data transfer right now) but I am looking at other features in the future. Reason for choosing Cleo Integration Cloud I had used other Cleo products in the past. Review Source AB Andrew B. IT Support Specialist Consumer Goods Used the software for: 1-2 years ### "EDI System" May 9, 2024 5.0 Using Cleo is extremely straightforward and efficient. Pros The ease of setting up the different EDI components, such as EDI maps, connections and database tables. Also, their tech support is proactive and knowledgeable. Cons It does not have comprehensive reporting. You can get basic information from Cleo, but you cannot dive into the details. Also, it is not particularly user friendly when troubleshooting issues. Review Source Andre B. System Analyst Apparel & Fashion Used the software for: 2+ years ### "Cleo changed our B2B process" December 18, 2018 5.0 We are satisfied with the move to Cleo and waiting for new products in 2019. Pros What I like on Cleo is the quality of the products and how they are update. We use Clarify for mapping translation. The quality of our mapping, implementation time and cost moved more then 500%. Cons It is not intuitive and you may have to invest a lot of time in how to use the system but overall this is the only difficult that you may have. Review Source SL Somasekhar L. Architect Information Technology and Services Used the software for: 2+ years ### "Cleo Integration Cloud Training review" June 7, 2021 4.0 Report generation is good . Dashboard also good Need more MFT options . Over all satisfied. Pros Dashboard and partner wise report generation. Cons We don't have any option to copy the same file to multiple destinations. Reason for choosing Cleo Integration Cloud I m not involved Review Source JP Joseph P. Lead Systems Engineer Insurance Used the software for: 2+ years ### "Good, easy to use product" September 13, 2017 4.0 I have a smooth running, error free, mostly automated file transfer process. The reliability makes administration minimal. Pros I use Cleo VLTrader and it is very easy to use. Very reliable and low maintenance. Once you learn the install and outs of it it runs seemkessly. Cons There are some scripting features like If, Then logic which would be nice to have. Also, I have a need for complex scheduling which is not fully available. Review Source CL Christopher L. Network Administrator Government Administration Used the software for: 6-12 months ### "We have been looking for a secure way to transfer large files and Cleo does exactly what we need!" September 20, 2017 5.0 The ability to share large files with external users as well as using the High Speed Protocol to sync folders with remote users to ensure data backups from a central location. Pros It says what it says it does. I like that once it is installed and configured it works. That seems pretty basic, but that is not always the case with new software. I also like that I have expandability. The features we are currently using are only a fraction of what we could be using, so down the road as we find use cases for Cleo to solve, we will already have the software installed and we will already be familiar with it. Cons There isn't much not to like. It solved the issue we were having with sending large files securely. If I was forced to come up with a con it would be that you do have to purchase a lot of functionality just to solve one problem. A more, al a carte pricing model, for our small organization, would have been a better fiscal fit. Review Source SD Sean D. IT Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Cleo Clarify is easy to use and flexible for our business processes." September 19, 2017 5.0 EDI integration with hundreds of trading partners and very high volume of transaction processing. Pros Ability to quickly change from Test to Production servers. Ability to set up custom audit filters specific to our purposes. Integration with SVN repository for project management. Easy to deploy changes to projects. Cons Current cluster architecture is too touchy and dependent upon services (nodes) being started in the correct order. It takes close to 90 minutes from start to finish to properly bring the environment down and back up again (10 server cluster). Review Source RF Rick F. Senior Systems Engineer Logistics and Supply Chain Used the software for: 2+ years ### "Harmony is very powerful and has a lot of options. Once you understand the software, it is easytouse" September 13, 2017 4.0 Easy communication between us and our trading partners. Pros All the options. Harmony will do just about everything dealing with communications. It is very flexible with a lot of functionality included by default. A lot of new options and functionality are added regularly. Cons There are so many options, finding what you want and the best way can be difficult. Support can be slow getting back when you are researching how to do something. New features and options are not communicated well when they are released. Review Source PP Patrick P. Manager, Product Support Logistics and Supply Chain Used the software for: 6-12 months ### "CIC for EDI" October 25, 2021 4.0 We are utilizing the Managed Services option and progress seems very slow. Pros I like the cockpit for EDI visibility for the functional team. Cons I do not like that the system seems slow and the wheel is constantly spinning as new pages are displayed. Switched from [IBM WebSphere Application Server](https://www.capterra.com/p/1310/IBM-WebSphere/) Cleo CIC features looked good Review Source BY Berlinda Y. IT Service Manager Warehousing Used the software for: 2+ years ### "Tech Support is great and the instructions are easy to follow. " September 28, 2017 5.0 Stability Pros Ease of Use and Ease of the implementation. Tech Support is great and can work with you to help check issues on your system. Cons Some errors are not easy to figure out and troubleshoot on our own and have to call Tech Support by that time, it kind of resolve by itself. Review Source SB Skip B. Senior EDI Analyst Used the software for: 2+ years ### "My experience in using Cleo for the company has been very rewarding. We've used Cleo for 12+ years." October 2, 2017 5.0 Pros VLTrader 's functionality has always been dependable and effective, making it easy to on-board new EDI trading partners. Monitoring activity is also made very easy, and it has useful and clear reporting. Cons My only concern with the tool has been its limited functionality with posting files across platform boundaries. i.e. Securely coping\\appending files between windows and unix while maintaining the integrity of the original contents has been an ongoing desire. Review Source EB Evan B. Senior Software Developer Used the software for: 2+ years ### "This software is very flexible and very simple to use." October 4, 2017 4.0 Pros The product's interface is very intuitive and simple to use. Though it does take time to get used to the functionality of each module, the application does provide a very flexible solution to many business processes. Cons Though this product is very flexible, I have come across a few items that would make the application more streamline. If there were a copy feature, that would make life easier. Also, the upgrade and backup process can be made better. Review Source MM Mike M. Dir - Customer Information Systems Dairy Used the software for: 2+ years ### "Our customer experience with Cleo's B2B software has been excellent. " September 18, 2017 5.0 Cleo software allows us to stay connected electronically to our customers. Pros Our company uses the Cleo / EXTOL EEI software which runs in the IBM i. What we like most about this software is it's reliability. EEI is feature rich and very functional. The support behind this product is phenomenal. We feel like Cleo Services and Support are extensions of our in house technical department ready and willing to help us solve any problem large or small. Thank you Cleo! Review Source PA Paulo A. EDI Analyst Machinery Used the software for: 6-12 months ### "Cleo Integration Cloud helps a lot" October 19, 2021 4.0 Pros EDI easy to use, configure new trading partners, endpoints, and rulesets, makes possible add new customer in only few minutes Cons SVN is little bit confuse at beginning but after start using we get the way they provide us to store our files on server. Review Source JB Juliann B. Hospital & Health Care Used the software for: 6-12 months ### "Good Effort!" February 10, 2017 4.0 Customer support has been very helpful and prompt with a same day callback. If they can't fix the issue right away, they are persistent with their efforts until the issue is fixed. I think that the ease of use could be improved with additional documentation on how to use the ruleset functions and some better documentation on using VLTrader. Pros The functionality. I am able to use information from a database to create other tables, flat files or xml files. Once I had a template to use as an example, I was able to automate the creation of a fixed width file within 3 days. This was a process that I thought would never be able to automate. Cons The log errors are often difficult to understand if you aren't familiar with java. VLTrader seemed so easy to use during training but parts of it seem not to be working correctly. Review Source RR Randy R. Used the software for: ### "Incredible value and lots of bang for the buck" January 13, 2017 5.0 When we were first asked to connect to one of our customers with a secure protocol, we were overwhelmed with all of the terminology and had no clue on how to begin our project. One of my former colleagues suggested I take a look at Cleo to run on our IBM i. After purchasing and installing Cleo, we were amazed how quickly we were up and trading transactions with our customer. Cleo has many predefined configurations available for download, and had one specifically for our customer. The configuration literally plugged into their software within seconds. After putting in our credentials, the file transfer worked the first time. Since then we've added another customer, and also added our EDI VAN. Now all of our EDI goes to the VAN safely encrypted across the internet. We have been using Cleo for about three years now and the software has never malfunctioned or crashed. We've had to use their support two times, and they were very cheerful and helpful. And both times we found out the problem wasn't even with their software, but a connection issue between us and the customers. The most amazing thing is that with all of these great benefits, the cost of the software license and the annual maintenance is extremely reasonable. I highly recommend taking a look at Cleo if you need to trade data securely. Review Source PK Paul K. Used the software for: ### "Learn It, Live It Love it!" February 2, 2017 5.0 The EDI solution offered by Cleo is much different than any other EDI software I've worked on. It is complex if you are unfamiliar with EDI, but Cleo does a phenomenal job of laying everything out for you to build. No EDI software on the market is easy to use without experience, but Cleo does a great job of making it as easy to use as possible. The fact that fail safes are put in to show you where you go wrong is not only a life saver, but a time saver as well. Face it, when you're talking that much code, it's good to see where you go wrong if you make mistakes. I will say that when you implement Cleo's solution, immerse yourself in it. If there is one thing I regret, it's the fact that I let it sit for 6-7 months before looking at it again, and that really was detrimental. On the positive side though, Cleo tech support is on their game and can guide you through even the toughest scenario. Considering their tech support is top notch, I was able to get caught up to speed after a few phone calls. I would recommend to anyone implementing the Cleo solution to get training as well. It is well worth it. The training course takes you from point A to point B with full immersion. The trainers work with you and will guide you along the way. You can tell they genuinely care about whether or not you understand what you are doing. I felt extremely confident after completing training on the EDI software and understood every aspect of the EDI process. Again, get immersed in the software and stay immersed. You'll be thankful you did. Review Source SE Susan E. IT Manager Automotive Used the software for: 2+ years ### "I have no issues with the software and support is excellent." January 9, 2018 5.0 This product took the weight of having to watch EDI from 4 plants every day to only having to look at it when a plant calls. Saves a lot of time. Pros The software is easy to use. Once it is set up, the only reason to worry about it is if the system gets rebooted then you have to make sure you start it back up. Set-up is easy and if there are issues, support is there all the way! Review Source MP Mark P. Data Ops admin Used the software for: 2+ years ### "Great software. Still a few bugs that need to be worked out" September 12, 2017 3.0 Pros Features are what I like best as well as ease of use. The fact that clarify is being integrated in Harmony is great and will assist our company greatly Cons The software still has some bugs that we are waiting to be addressed. The ability to handle large amount files can cause issue. Once these issues are addressed the software will be great. Review Source JZ Jeremy Z. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "LexiCom is a great product." February 8, 2017 5.0 We currently use Cleo's LexiCom product to communicate with our customer via AS2 for edi transactions. It is a great product to use and easy to setup. Once setup, you never have to touch it again. I would recommend it to anyone. Pros Very easy to setup. Once setup, don't have to mess with again till another customer needs setup. Works great. Cons Log is very large when looking for errors. Review Source JS Jim S. Senior Developer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "We are currently using VLTrader and we are in the process of moving to Harmony. " September 19, 2017 4.0 By using the VLTrader software we were able to consolidate our AS2 and FTP servers into a single software solution. Saves me time in server maintenance as VLTrader runs with little issues. Pros Support is probably the biggest pro. But, I have little issues that were not caused by me! I have worked with support and they have provided excellent guidance on getting the server functioning at a high level. Cons The version of VLTrader we are using has a pretty buggy interface. I am sure later versions are better but we had some issues with stabilizing the server. Also don't like not being able to view logs in the interface always times out because we keep a large amount of data. Review Source CZ Christopher Z. Enterprise Application Specialist Information Technology and Services Used the software for: 2+ years ### "Great functionality and great support" September 13, 2017 5.0 A great and easy to use SFTP software bundle. Pros They offer a wide array of products that interface with each other as well as many features for those products. Cons There is currently a lack of available online knowledgebase for their products. However, they are working on implementing one. Review Source KC Keith C. Used the software for: ### "Cleo VLTrader Review - Allen Lund Company" February 7, 2017 5.0 Cleo VLTrader product is great. Very easy to use and has all the functionality I need. AS/2 and FTP connections take minutes to setup. Once you receive the file it is very easy to configure where you want it to go. The previous communication software I was using was so cumbersome, VLTrader is just plain simple to use. It is rare that I need to use support but when I do things can take a little longer than I would like to get resolved. My system admins have been working to move us to a new data center and upgrade to the latest version of VLTrader but have been running into quite a few issues. My system admins report to me that responses are slow and it has really hindered their progress due to lack of timely responses (once a day). It seems odd to me that with such a high quality product, Cleo does not have that same quality attached to its support. Another small gripe I have is the documentation. I would like to see more detail in the documentation and it should be updated to the latest version so that the interfaces looks the same. Overall a great product and very happy with it. We have been using this products for many years now and though we have had a few hiccups in these last few months with the move to a new data center, the overall experience with this product has been great. I have not had an outage on our side since VLTrader was implemented that was due to the software, and that is the most important thing to us. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: Less than 6 months ### "Awesome banking app!" July 18, 2019 5.0 I have had a great time using Cleo! It makes life so much easier when I can hit my messenger option type in Bal or help and get immediate assistance without having to download yet another space killing app to my device. Pros I can access my account info via fb messenger, safely! Cons NA. I love this product. Ever since I got it I've had an easier way to measurey finances. Review Source RB Robert B. System Integration Specialist/Consultant Information Technology and Services Used the software for: 6-12 months ### "System Integration to Enterprise TMS" September 19, 2017 5.0 The ability to integrate into complex TMS system flawlessly. Speeding up development of EDI documents quickly and precisely to get the revenue sooner than later. Ability to connect to the database within the studio to query result sets for use. Pros The overall ability of this software is second to none. The interface ability with objects and linking speeds up development. Feature rich and growing with more functionality in the near future. Great product, highly recommended! Cons The java engines between versions. When an install is corrupt it doesn't indicate there is an issue with the program files. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.