--- title: "7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 7shifts the right Employee Scheduling solution for you? Explore 1212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- 7shifts 4.7 (1212) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of 7shifts Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts.“ December 3, 2025 CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in.“ December 3, 2025 JC Joao Gabriel C RecepcionistHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “This software is very functional, before we had trouble managing and dealing with the team according the schedule, from divide and publish the scheduling to internal conversation between the teams inside the job.“ March 7, 2025 NW Nathaniel W ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it.“ January 2, 2026 VC Valery C Front DeskFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work.“ November 18, 2025 MH Matthew H WinemakerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “To make matters worse, the platform keeps stored credit card details on file even after cancellation unless you explicitly demand they be deleted.“ October 30, 2025 CB Chris B Head BartenderHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “For my specific job I like seeing all my coworker’s info and weekly shifts though it is difficult to navigate throughout the app and switching shifts.“ January 2, 2025 AD Allison D ManagerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “I also wish that if an employee is flagged "sick" for their shift, but their shift got covered, that the app would not send me, and the person who is sick, notifications that they haven't punched in for their shift.“ March 19, 2024 ## Showing most helpful reviews Showing 1-25 of 1212 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer HR Coordinator Used the software for: 3-5 years ### "7Shifts - Restaurant scheduling" June 4, 2026 4.0 Overall my experience is good, it functions well, offers us the tool that we did in scheduling our employees, getting available shifts covered and being sure that schedules are balanced. With so many PT employees its important that each persons availability is considered and that the schedules are as fair as possible. Pros The ease of scheduling our restaurant employees and the feature of communication. Being able to offer shifts to coworkers and including employee notes. Cons 7shifts is one of many platforms that the employee has to keep track of. I would love it if it could be integrated with our HRIS system to show the schedule for all employees in the system. Review Source Matt S. Activation Manager Used the software for: 1-3 years ### "Great Scheduling Platform" February 25, 2026 5.0 Love it. I can easily distribute and receive my schedule through the platform and it makes it very easy to communicate with the team! Pros Love how easy it is to schedule folks and make adjustments on the fly. Also love how you can communicate with the entire team through it! Its like a group chat meets hr software. Cons Feels very basic. It does everything you would want for this to do but nothing more nothing less. Its great for part time work or internships! Review Source VR Verified Reviewer AGM Used the software for: 1-3 years ### "7Shifts is great!" February 23, 2026 5.0 Definitely recommend this software for those in the hospitality industry. Great customer support as well. Pros This is great scheduling software for someone who works in the hospitality industry. Great for communication and payroll. Cons Took a bit of time to get used to the drag and drop options, but once that was figured out it was very easy to curate a schedule. Review Source R Reviewer Catering Manager Used the software for: 1-3 years ### "Easy to Use and Manage Multiple Employee Schedules" February 10, 2026 5.0 Pros 7shifts makes it really easy to manage schedules, time off request, manage labor hours and easily allows you to communicate with all teams. Cons I didn't have any issues using 7shifts, sometimes that mobile application wouldn't load but was easily and quickly fixed. I assume it was due to updates. Review Source Rachael M. Server Used the software for: 3-5 years ### "A simple interface and reliable time management option to support teams and scheduling" January 26, 2026 5.0 Works as effectively as it did before with a cleaner interface and additional features to help ensure more accountability and consistency on employee and management end in regards to shifts/schedules/times. Pros 7shifts still remains a really simple and easy tool to manage schedules, clock ins/outs, and overall tool for tracking employees and for employees tracking schedules. I really like the new improvements with the scheduled were it is clearly text/colours to see who is working when. The change where you can also see you scheduled and upcoming shifts while clocking in is also a bonus feature. There seem to have been improvements with glitches too, where there is less freezing or errors occurring compared to before. Cons No dislikes noted over the 2025 year as upgrades have improved tech issues and errors, and have improved overall efficiency and functionality. Review Source R Reviewer Manager Used the software for: 1-3 years ### "7shifter 4 ever" January 6, 2026 5.0 All in all, I can say that seven shifts is probably one of the most reliable sources of timekeeping money management when it comes to businesses and they’re very affordable Pros The efficiency when it comes to clocking someone’s hours is very reliable. It seems as if this company has mastered the art of getting hours in accurate calculations for payment down to a Science. Cons One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it. The Canadian time difference is a lot. Review Source Mai M. Manager Used the software for: 1-3 years ### "Communicate with Ease!" January 5, 2026 5.0 Overall, the experience has been incredibly positive! All my FOH staff uses it and enjoys it because it is so user friendly and allows them to communicate with me and fellow colleagues with incredible ease! Pros I find it to be the most user friendly way to communicate with a variety of employees and make updates in real time. It is effortless and employees are immediately responsive and have implemented using this platform with ease. I am so delighted at how well it has been integrated to our entire organization! Cons I genuinely can't think of a single aspect that I don't like or appreciate about the platform. I was worried about everyone implementing it but every employee did so with incredible ease! Review Source R Reviewer WAITRESS Used the software for: 1-3 years ### "7shifts is perfect" December 18, 2025 5.0 overall, great experience. Much easier that texting and missing a response or not being able to keep track of the responses. Pros Hi, I really like 7shifts for my waitressing job. Whenever i have a shift that i can trying to get covered, I just post it here. Cons there really isn't anything i don't like about it. its easy, efficient, and timely. all things i need for this type of app. Review Source VR Verified Reviewer Assistant Rooms Operations Manager Used the software for: 1-3 years ### "Great app, easy to use!" December 15, 2025 5.0 Pros I liked how it was very easy for associates to submit shift swap requests and for managers to approve them. Same with RTO requests, very easy to use. Additionally, I liked how managers could post announcements and there was also a direct message feature. Cons I really can't think of anything I disliked about 7Shifts. I think the app is very user friendly and easy to use! Review Source R Reviewer Manager Used the software for: 3-5 years ### "Easy to Use scheduling App" December 5, 2025 4.0 On a scale of 1-10 about an 8 not a system that is hard to use. Easy to train people and communicate information Pros Easy to schedule communicate with employees. Setting up a new employee is very easy as is work area and job . Cons Pricing has increased support is less than it has been in prior years. And it has been down frequently Review Source Leandro U. Financial Used the software for: 3-5 years ### "7 Shifts for restaurant schedule Management " November 6, 2020 5.0 My managers and employees love it. Pros It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company. Cons To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems. Review Source R Reviewer Expediter Used the software for: Less than 1 year ### "Viewing shifts on 7shifts" October 27, 2025 4.0 7shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. Pros I liked that 7shifts made it very easy for myself and fellow employees to review and even share shifts. Cons There were times that the information was not up to date regarding shift availability that led to some shifts getting mixed up. Review Source Oliver M. Waiter Used the software for: Less than 1 year ### "Restaurant shift App" October 15, 2025 3.0 Working in restaurant is the only experience I’ve had with this app. It worked well enough to get the job done. Pros Easy to swap shifts, easy to keep record of shifts and swaps as well as floating shifts for pickup when available. Cons A lot of clutter, but generally works well. Wish there was a better shift swapping system for multiple shifts. Review Source Cory R. outside parts sales Used the software for: 1-3 years ### "7 SHIFTS REVIEW 2025" December 4, 2025 4.0 Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. Pros Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts. Cons Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in. Review Source VR Verified Reviewer Server Used the software for: 3-5 years ### "Great platform!" November 3, 2025 5.0 Pros Super easy to use, easy to pick up open shifts, easy to give hits away, easy to track hours worked and pay per day Cons Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules Review Source R Reviewer Prep Used the software for: Less than 1 year ### "7 shifts making waves" September 2, 2025 5.0 My overall experience with 7 shifts so far has been nothing shy of spectacular. It truly is a great program Pros I love the ease and convenience of this system. Everything is right there in your fingertips. I love how easy it is to communicate and navigate the system Cons I honestly have no negative opinions about 7 shifts. It is a great platform for employers and employees Review Source Verified Reviewer Senior Account Executive Used the software for: Less than 1 year ### "A good tool but need a bit of improvement " September 19, 2025 4.0 7shifts keeps my team organized with easy scheduling, but occasional glitches slow things down and can be stressful Pros I really like how 7shifts makes scheduling simple and clear. It has great communication and easy shift swaps Cons 7shifts works well, but notifications can be delayed and the app sometimes runs a bit slow which makes the experience less enjoyable Review Source R Reviewer executive chef Used the software for: 1-3 years ### "executive chef" May 27, 2025 5.0 my overall experience with 7shift was excelente easy to learn everything the app has to offer and use. Pros i really enjoyed the fact that u can have other managers schedule and move around people and easy guided. Cons sometimes my employess had trouble loading into the app to be able to see there schedule. and that would make it a conflict Review Source Tom K. Banquet Manager Used the software for: 3-5 years ### "Game changing app!" September 1, 2021 5.0 Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses! Pros A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use. Cons Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule). Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Great Resource for Restaurant Mangement" September 6, 2021 5.0 Overall 7shifts has really productively impacted our day to day. Reservation booking, management notes, scheduling have all been digitized and made accessible anywhere we are. This allows for us to work on things and make educated decisions even when we are off property. Pros The best features of this program is all around communication. That includes communication from ownership on down. Everyone always has quick access to the notes and day to day. Management log and scheduling were the biggest attractions for us. Cons The biggest con for me so far is the permissions. We can only designate one Administrator and we cannot customize all permissions down quite as much as we need or would like. Sometimes we are stuck with "all or nothing" permissions decisions for some staff members. Review Source SS Shannon S. Operator Used the software for: 3-5 years ### "Great product, and the price is so affordable" February 13, 2023 5.0 The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software. Pros I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one. Cons I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc. Review Source R Reviewer Healthcare Coordinator Used the software for: 1-3 years ### "Great tool for scheduling. " March 21, 2025 4.0 It’s very user friendly for staff and makes dropping or picking up shifts easy for them. Pros How easy it is to put shifts up for bid or to bid on open shifts. It’s very user friendly for admin to approve. Cons The way the schedule populates as an administrator, it’s very busy and hard to read through. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Good app that’s super user friendly." February 27, 2025 4.0 I use it to schedule employees, events, see my own schedule, and also who I’m working with. Pros I like that I can see literally everything work related right at my fingertips. Cons It’s VERY glitchy and will frequently log you out randomly. Review Source Nicole D. Consult Used the software for: 1-3 years ### "Difficult and hard " January 2, 2025 4.0 Difficult and frustrating and confusing and hard Pros Easy to use online only and not through the app Cons Using through the app is confusing and very frustrating Review Source R Reviewer Manager Used the software for: 3-5 years ### "A good product with room for improvement" March 22, 2024 4.0 Pros The scheduling portion is pretty easy. I like that I can copy from one week to the other, and that I can get a "warning" if someone has asked for time off or is not available. The newer on-boarding package features are really helpful. I like that we can add time off policies. The announcement feature is nice and I like and that it has read receipts. There are quite a few features to 7shifts, and I don't even use all of them, but it's nice to know they are there. Overall, 7 Shifts helps me to keep organized and streamline my processes. It saves me a lot of time! Cons I like to print off the time off calendar so my staff can see who has time off, but it is not currently printer friendly. I have to take a screen shot of the page, then crop it and print. I wish the calendar could be downloaded as a PDF. We often have glitchy issues with the 7shifts app. For instance, I never get notified of time off requests, even though I have push notifications and email turned on. My staff often tells me that they can't swap shifts because the app is glitching out. I also wish that if an employee is flagged "sick" for their shift, but their shift got covered, that the app would not send me, and the person who is sick, notifications that they haven't punched in for their shift. That is very annoying. I am not a fan of the new time clocking reports they are trying out. It is confusing and does not provide a clear picture of total hours nor can I print off a time sheet for someone to correct. It's not a good "update" at all. I think 7shifts has so many features, and they seem to be always adding new ones, that they might be having a hard time optimizing the ones they already have. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.