--- title: "7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 7shifts the right Employee Scheduling solution for you? Explore 1212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews/" page_type: "reviews" language: "en" --- 7shifts 4.7 (1212) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of 7shifts Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts.“ December 3, 2025 CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in.“ December 3, 2025 JC Joao Gabriel C RecepcionistHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “This software is very functional, before we had trouble managing and dealing with the team according the schedule, from divide and publish the scheduling to internal conversation between the teams inside the job.“ March 7, 2025 MH Matthew H WinemakerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “To make matters worse, the platform keeps stored credit card details on file even after cancellation unless you explicitly demand they be deleted.“ October 30, 2025 VC Valery C Front DeskFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work.“ November 18, 2025 NW Nathaniel W ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it.“ January 2, 2026 CB Chris B Head BartenderHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “For my specific job I like seeing all my coworker’s info and weekly shifts though it is difficult to navigate throughout the app and switching shifts.“ January 2, 2025 Jessica D ServerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 1212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leandro U. Financial Food & Beverages Used the software for: 2+ years ### "7 Shifts for restaurant schedule Management " November 5, 2020 5.0 My managers and employees love it. Pros It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company. Cons To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom is not practical and is not linked to cellphone numbers. Review Source Response from 7shifts November 6, 2020 Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers! NW Nathaniel W. Manager Food & Beverages Used the software for: 1-2 years ### "7shifter 4 ever" January 2, 2026 5.0 All in all, I can say that seven shifts is probably one of the most reliable sources of timekeeping money management when it comes to businesses and they’re very affordable Pros The efficiency when it comes to clocking someone’s hours is very reliable. It seems as if this company has mastered the art of getting hours in accurate calculations for payment down to a Science. Cons One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it. The Canadian time difference is a lot. Review Source Response from 7shifts January 8, 2026 Dear Nathaniel, Thank you for the fantastic 5-star review! We are thrilled to hear that you find our time-tracking reliable and accurate. We certainly strive to make it as accurate as possible for your payments. We appreciate your honest feedback regarding the app performance and time zone calculations. We are always working towards making our product the best for all restaurant operators. It is great to know that you find 7shifts to be a reliable and affordable source for your business! Sincerely, The 7shifts Team OM Oliver M. Waiter Hospitality Used the software for: 6-12 months ### "Restaurant shift App" October 13, 2025 3.0 Working in restaurant is the only experience I’ve had with this app. It worked well enough to get the job done. Pros Easy to swap shifts, easy to keep record of shifts and swaps as well as floating shifts for pickup when available. Cons A lot of clutter, but generally works well. Wish there was a better shift swapping system for multiple shifts. Review Source Response from 7shifts October 30, 2025 Dear Oliver, Thank you for your valuable feedback! We are very glad to hear that you found shift swapping and record-keeping easy. We appreciate your honest note. If you'd like to share specific ideas to help us streamline our features, please email our team at support@7shifts.com. We are committed to improvement! Sincerely, The 7shifts Team VR Verified Reviewer Assistant Rooms Operations Manager Hospitality Used the software for: 1-2 years ### "Great app, easy to use!" December 11, 2025 5.0 Pros I liked how it was very easy for associates to submit shift swap requests and for managers to approve them. Same with RTO requests, very easy to use. Additionally, I liked how managers could post announcements and there was also a direct message feature. Cons I really can't think of anything I disliked about 7Shifts. I think the app is very user friendly and easy to use! Review Source Response from 7shifts December 19, 2025 Hi there! Thanks so much for the 10/10 review! We're thrilled that shift swaps, RTO requests, and team communication have been easy to use for both your associates and managers. We appreciate you taking the time to share your experience! Sincerely, The 7shifts Team NM Noah M. Expediter Restaurants Used the software for: 6-12 months ### "Viewing shifts on 7shifts" October 24, 2025 4.0 7shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. Pros I liked that 7shifts made it very easy for myself and fellow employees to review and even share shifts. Cons There were times that the information was not up to date regarding shift availability that led to some shifts getting mixed up. Review Source Response from 7shifts October 30, 2025 Dear Noah, Thank you for your fantastic review! We are delighted that 7shifts makes shift trading easy for you and your team—that is our core goal! We also apologize for the mix-up regarding shift availability. We want your experience to be seamless. If this happens again, please reach out to our dedicated support team directly at support@7shifts.com. We're here to help! Sincerely, The 7shifts Team CR Cory R. outside parts sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "7 SHIFTS REVIEW 2025" December 3, 2025 4.0 Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. Pros Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts. Cons Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in. Review Source Response from 7shifts December 4, 2025 Hi Cory, We are thrilled that 7shifts is streamlining your team's communication using built-in messaging and announcement features. It's great to hear staff appreciate the ease of viewing schedules and managing shifts. We appreciate your honest feedback regarding the occasional performance issues you noted. We continually invest in ways to improve our product, enabling operators like you to succeed. Thank you for helping us improve! The 7shifts Team AT Andrena T. Catering Manager Food & Beverages Used the software for: 1-2 years ### "Easy to Use and Manage Multiple Employee Schedules" February 3, 2026 5.0 Pros 7shifts makes it really easy to manage schedules, time off request, manage labor hours and easily allows you to communicate with all teams. Cons I didn't have any issues using 7shifts, sometimes that mobile application wouldn't load but was easily and quickly fixed. I assume it was due to updates. Review Source Response from 7shifts February 19, 2026 Hi Andrena, Thank you for the fantastic feedback! We are so glad to hear that 7shifts is making it really easy to manage your schedules, time off requests, and team communication. We appreciate your honest note regarding the mobile application loading times. We are always working to ensure our updates provide a seamless experience so you can get back to your team quickly. Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team VR Verified Reviewer Server Restaurants Used the software for: 2+ years ### "Great platform!" October 30, 2025 5.0 Pros Super easy to use, easy to pick up open shifts, easy to give hits away, easy to track hours worked and pay per day Cons Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules Review Source Response from 7shifts November 12, 2025 Hi there, We are delighted you find 7shifts super easy to use for tracking hours, pay, and managing shifts - that is a huge win for us! We appreciate your honest feedback that the scheduling display can be confusing for future weeks. We are continuously working to enhance visual clarity, and your note is valuable. Thank you for trusting 7shifts! Sincerely, The 7shifts Team EH Elizabeth H. WAITRESS Restaurants Used the software for: 1-2 years ### "7shifts is perfect" December 17, 2025 5.0 overall, great experience. Much easier that texting and missing a response or not being able to keep track of the responses. Pros Hi, I really like 7shifts for my waitressing job. Whenever i have a shift that i can trying to get covered, I just post it here. Cons there really isn't anything i don't like about it. its easy, efficient, and timely. all things i need for this type of app. Review Source Response from 7shifts December 19, 2025 Hi Elizabeth, Thank you for the great review! We're so happy to hear that 7shifts makes finding shift coverage easy for you. You're absolutely right: having everything in one place beats juggling texts any day. We appreciate you sharing your experience! Sincerely, The 7shifts Team VR Verified Reviewer Front Desk Food & Beverages Used the software for: Less than 6 months ### "Not Too Bad " November 18, 2025 4.0 Pros It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work. Cons It was a bit difficult to get 7shifts to be accurate sometimes since the location can sometimes be thrown off, and internet sometimes plays a role but it otherwise is janky. Review Source Response from 7shifts November 19, 2025 Dear Customer, Thank you for your feedback! We are glad to hear that 7shifts makes it easy to organize and view your shifts and provides speed for clocking in and out. That's a huge win for operational efficiency! We appreciate your honest note regarding the time clock accuracy and connectivity challenges. We are continuously working to improve the stability and geolocation functionality of our app to ensure highly reliable performance across all environments. Thank you for your valuable insights. Sincerely, The 7shifts Team RM Ray M. General Manager Restaurants Used the software for: 1-2 years ### "Pizza Ranch Gillette, WY" April 1, 2024 4.0 Decent experience, but I'm starting to waiver if I will continue to use it. Pros Easy to use, easy for employees to use. It's mobile and I can access it from anywhere, as can our employees Cons Lack of sync with Revel POS which makes me hesitant to continue to use it. Reason for choosing 7shifts Thought it would work well with Revel POS. Switched from [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) 7 Shifts was recommended by Revel and Pizza Ranch Review Source Response from 7shifts April 9, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to support@7shifts.com and they can help you. LB Leslie B. Owner Restaurants Used the software for: 1-2 years ### "Best Decision " November 26, 2019 5.0 I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class! Pros We can maximize profit by scheduling exactly where needed with forecasting We can create a schedule in minutes verses an hour We can eliminate scheduling employees on requested days off or outside of their availability Employees can update availability, time off without bothering management Employees find a replacement for their shift after schedule is posted instead of bothering management Managers can monitor labor in real time on phone app dashboard report We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc) Employees can access by phone or computer Employees can provide immediate shift feedback at end of shift Managers can distribute hours and tasks evenly and monitor Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday Cons To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone. Reason for choosing 7shifts The innovative team thinks very progressively with amazing customer service and wanted to hear what we needed and didn't like in a scheduling program. The continue to seek input and encourage us to make product suggestions which we see get developed and benefit all users. Review Source Response from 7shifts December 2, 2019 Amazing! Thanks for the review Leslie. We are grateful for your feedback and it has made our team's day to hear from every department at 7shifts is pulling together to provide more value to you and your business. It's feedback like this that reminds us why labor management is vitally important to operators like yourself and we look forward to providing you and your team even more value in the future. AP Andrea P. Owner Food & Beverages Used the software for: 1-2 years ### "My excellent experience with sevenshifts as a café owner" December 21, 2022 5.0 Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important. Pros What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use. Cons Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing 7shifts So there’s a ton of different products out there seven shifts is a reasonable price and it had the features I needed for my industry so I looked at several products, but I focus on what they what features they had and what my priorities were at the time and it matched Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Didn’t know anything about homebase it was used by the previous person. I try to get in there and start using it switching over and it was just a headache so I just looked for a new system start fresh and this one was just doing easier and glad I did. Review Source JI Jackie I. Events Manager Restaurants Used the software for: 6-12 months ### "7Shifts Review" May 7, 2025 5.0 Pros So great for scheduling purposes and also creating a chat for staff to guarantee shift coverage Cons Sometimes the chat lags, but it is an easy reset in a new browser! Review Source SR Sahan R. Hospitality Hospitality Used the software for: 1-2 years ### "Easy to use " March 9, 2025 5.0 Easy and convenient to use. View schedule and swap shifts Pros East to navigate, swapping shifts was easy as well as requesting time off Cons Didn’t synch with my calendar at times, wouldn’t give me the option to do so Review Source Response from 7shifts March 10, 2025 Hi Sahan, Thank you for taking the time to share your experience with 7shifts! We're glad to hear you like the product. For ay specific feedback you'd like to share further to help us improve our product, feel free to pass it along to reviews@7shifts.com. JS Julia S. Director of Training Food & Beverages Used the software for: 2+ years ### "Would be even better with a few improvements, overall still great! " October 21, 2024 4.0 Overall has been good, easier to use compared to similar platforms, the interface is very natural. It's very affordable, for its basic uses. Pros Love that it integrates with TOAST POS. We use schedule enforcement and sales and labor forecasting on the budget tool. It's easy to use and the app for employees is straightforward. The functions are basic but important without any fluff...Nothing is hard to find. Cons Customer service has really gone downhill in the last 5 years. Also they have only 2 management tiers (manager and assistant manager) and "managers" can't modify other mangers, so you have to have admins in each location and reach out to support to add and remove admins. I have suggested to them they should create a super admin position, but no avail. Review Source AR Alexis R. Server Food & Beverages Used the software for: 6-12 months ### "I recommend 7shifts. " November 12, 2024 5.0 I used 7shifts when I worked part-time at a restaurant. It was very easy to use and none of my colleagues and I complained about the service. Pros Very user friendly, efficient for what I needed in a scheduling platform. Cons I have nothing negative I can report. It was very intuitive. Review Source ML Melissa L. Front desk Health, Wellness and Fitness Used the software for: 1-2 years ### "Good app for scheduling shifts" November 7, 2024 5.0 It’s good for keeping my shifts organized and for picking up shifts. Pros I like the convenience of messaging other staff. Cons Notifications don’t work as well. I don’t get notified for my time off requests when they’re approved. Review Source CD Carl D. News Director Broadcast Media Used the software for: Less than 6 months ### "Time tracking for the right job" September 24, 2024 4.0 Works for time and project tracking, but is not really for us. Pros Works well for time and project management Cons Kind of pricey for a small team, and has a lot of features we don't need. Review Source LC Laura C. Operations Services Manager Food & Beverages Used the software for: 6-12 months ### "Good bang for your buck" August 31, 2021 5.0 Having used several different scheduling softwares in the past, 7Shifts is by far my favorite. It's easy to use, has a really wonderful app, and is constantly adding new features, all at a really affordable price. The support team is always available and can answer any questions. Pros 7Shifts is intuitive and sleek. Compared to other software we've used in the past, both the webpage and app provide quick syncing with our POS and offer a wide variety of features- from logbook notes, customizable and scheduled tasks lists, and shift swapping abilities. Cons We would love to see even more customizable options, especially with the new tasks list feature (such as temp range options/recall ability, reminder emails, etc). Review Source Response from 7shifts September 7, 2021 Thanks for the review Laura! WS Warren S. Owner Restaurants Used the software for: 1-2 years ### "Couldn't be happier" August 31, 2021 5.0 Very positive, great product with great support. Pros Integrates to my POS to track time and clock ins. Easy to learn and easy to set up and easy to use. It has reduced the time I spent scheduling by 90%. Tasks, log book and communication is something I could not live without. Cons More customizing features on tasks would be nice. As well as being able to customize reasons an employee left when you archive. Reason for choosing 7shifts Freeing up time for my business Review Source Response from 7shifts September 7, 2021 Thanks for the review Warren! LS Lauren S. Owner Food & Beverages Used the software for: 2+ years ### "Great Scheduling Software " September 1, 2021 4.0 I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts. Pros I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making. Cons When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me. Review Source Response from 7shifts September 7, 2021 Dang! Thanks for the kind words Lauren, we really appreciate it. JG Jessica G. Residence Manager Hospital & Health Care Used the software for: 2+ years ### "7shifts- User friendly and Great!" June 23, 2022 5.0 I would say my overall experience is a 10/10! Such a fantastic software and so user friendly. I have used this software for over two years and have yet to find an issue. Pros A major pro for me is that you can update all shift times, sick calls and building changes on the spot and it gets sent out to everyone. That way all employees stay updated as to where everyone is and what time they are available. Cons I would be very honest if there were cons about this software, but there is not! We went from making our schedules in an excel doc and this has been an amazing change! Reason for choosing 7shifts We were presented with 7Shifts and shown what it looked like, how it worked and how it would benefit our company. We decided to go with it and have never looked back! Review Source Response from 7shifts June 24, 2022 Thanks so much for the review Jessica! We love hearing how much of an improvement 7shifts has been over excel. TR Trina R. Daily Operations Manager Food & Beverages Used the software for: 1-2 years ### "Good Platform for the Price" December 13, 2022 4.0 Improved scheduling contact as we don't have to wait to speak with employees, the ability for better employee long-term planning for scheduling and the ability to connect all managers and see progress for scheduling in real time. Pros Quick setup for new employees. Mobile and desktop options are great for matching employee preferences Cons Included how-to videos for employees, group filtering features in time sheets, searchable employees during scheduling, the ability to set points vales for absences and tardiness, Review Source SS Samson S. General Manager Restaurants Used the software for: 2+ years ### "7 Shifts works" March 28, 2024 4.0 I am generally happy with it, and once I'm in a rhythm it's efficient and effective. Pros The ability to create open shifts, schedule templates, easily maneuver shifts and see requested days off, availability desires and schedule events all make a for a robust scheduling too. Cons Needs previous of the 2 days surrounding the work week to ensure better scheduling, clearer availability systems or the ability of a manager to input availability based on conversations they had, and it needs more robust event scheduling options that can be tied to open shifts that need to be filled Review Source Response from 7shifts April 2, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.