7shifts

7shifts: Restaurant Scheduling


4.5 / 5
350 reviews

Who Uses This Software?

7shifts: Restaurant Scheduling, is designed for restaurant managers and shift workers to optimize workflow and streamline team communication using a centralized, easy-to-use platform.


Average Ratings

350 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • 7shifts
  • www.7shifts.com
  • Founded 2010
  • Canada

About 7shifts: Restaurant Scheduling

7shifts helps restaurants schedule, evaluate and communicate with their workforce. The result is employee scheduling software that is easy to use, intuitive and familiar to restaurant managers. 7shifts also offers free mobile apps for employees and managers, allowing them to access their schedule and communicate from anywhere. Save time scheduling, reduce your labor costs, integrate your POS and streamline communication with the solution trusted by 250,000+ restaurant pros. Get started for free!


7shifts: Restaurant Scheduling Features

  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Costing
  • For Cafeterias
  • For Healthcare Facilities
  • Free / Reduced Meals
  • Inventory Management
  • Menu Planning
  • Nutritional Analysis
  • Online Payments / Funding
  • Point of Sale (POS)
  • Purchasing
  • Recipe Management
  • Schools
  • Tray Tracking
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

7shifts: Restaurant Scheduling Reviews Recently Reviewed!


Lots of Bang for the Buck!

Apr 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Great tutorials

Fast and friendly support staff

Efficiency for reviewing labor

Incredibly communication tool between staff and management

Consider suggestions for functions and features and notify you if they become implemented

Fair price for the power of the product

Overall: 7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Recommendations to other buyers: It is a more basic tracking and scheduling software. If you are in need of in-depth reports, then this may not be for you. For our needs, it has been incredible!

Vendor Response

by 7shifts on April 21, 2017

Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!

7Shifts saved my company!

Oct 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to understand, set up and the customer service is extraordinary!

Cons: I wish there were more manager capabilities in the mobile app, but the app has improved already since it was first launched, so I imagine it will only get better.

Overall: I used to schedule my staff with an excel spreadsheet, screenshot and posted to a Facebook Forum. It was a madhouse trying to deal with shift swaps and reading the staff clockin/out cards to match their shifts. With a growing company this just wasn't gonna cut it anymore. 7shifts popped up in my personal Facebook feed and the rest is Kismet. The software has helped clean up so many of my payroll processes, allows my staff to switch shifts with only others of the same experience level or higher (so I ALWAYS have a manager on shift and not a hoard of brand new employees), helps my managers reach staff more easily, is so easy to understand that I haven't had to train the new staff on it and combined with the 7punches Clock-in/out software- I can relax knowing my staff can't clock in if they aren't on the schedule and my staff can breathe easily with the ability to calculate their paycheck in advance! The staff at 7shifts has always been extremely helpful and always welcoming for suggestions and updates. I can't imagine moving to any other system and am so glad I found it!

Recommendations to other buyers: Try to set up your account with future growth in mind. If you know you're opening a second location - set up the account with the second location. If your staff flex between departments the majority of the time, set up the calendars as a since department instead of 2 separate. Example: my concessions staff often do sales so instead of having to schedule them on a Concessions calendar AND a sales calendar, I created one single Concessions/Sales calendar. It makes scheduling the staff SO much easier. The staff still have their separate roles and can only shift swap within their role, but I can edit and view the overall schedule much easier.

Excellent scheduling software!

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: No glitches ever (previous app we used glitched and made errors to employees' schedules)

Budgeting tool

Ability to put in events

Color coding departments and jobs

Ability to print PDF schedule

Communication (chat and message options)

Employees can trade shifts

Availability and time off request features are perfect

Multiple locations allows you to use employees at different sites, but you can see in lighter color where they are already scheduled to work

Great value for the price

They keep making it better and will let you know when an update has been made

Cons: There's a minimal international fee charged monthly for 7Shifts. But that's all!

Overall: I used to make schedules through Excel, and would have employees email time off requests and availability changes. This software makes everything so much easier. It is so easy to use - copy schedules from week to week, move around shifts, copy shifts, etc. This app made me like making the schedule!

It's also employee-friendly - they can give up and pick up shifts, and manager can approve them. They can communicate with each other through chat. Phone numbers and emails are available, so employees can easily contact each other.

Vendor Response

by 7shifts on October 01, 2018

Wow, wow, wow. Thanks for the kind words Arpita. We love hearing that you and your team are using every feature available in 7shifts to help Reggae Shack Cafe make scheduling less of a chore. Rock on!

Capterra loader

7shifts, not just for scheduling

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: 7shifts makes scheduling easy with a copy to next week feature that allows scheduler to mimic previous weeks schedules.

the repeating schedule feature makes scheduling kinder - allowing staff to set a weekly schedule of availability.

the chat and announcements feature lets communication flow without messier emails and texts.

the app-based time off submissions really simplify and streamline a formerly archaic system that was easy to screw up with paper notes, emails, calendars, notebooks.

the shift pool empowers staff to make last minute changes to their schedules or pick up extra work.

Cons: there's a lot of neat features that you have to pay extra for like an events calendar and labor to sales based scheduling.

Overall: I have found that using 7shifts significantly decreases the number of errors surrounding scheduling and requested time off which is priceless in a labor market like this. furthermore, the time and energy spent on writing the schedule is much lower than when we used a homemade spreadsheet.

Vendor Response

by 7shifts on April 01, 2019

Amazing! Thanks so much for the review Heather. We are happy to hear that 7shifts is proving beneficial to your team at State Park, especially in a tight labor market. Please do not hesitate to reach out if there is ever anything we can do to help support you or your team.

Excellent tool that goes far beyond scheduling.

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our supervisors use the manager logbook and it has been extremely helpful in keeping everyone up to speed on daily operations, issues and ideas. We act much quicker when addressing problems with staff and maintenance, and reduce the distortion of facts when compared to transferring information along a chain of conversations. This is a valuable feature not to be overlooked.

Cons: Some of our staff members have been experiencing freezing and glitching in the app. Some staff are resistant to change and there was a lengthy transition time to get everyone on board. Now that it's in place almost every new employee loves the interface and is eager to sign up.

Overall: 7shifts ties together many organizational tools that has improved communication in our restaurant immensely. We make fewer scheduling errors, our staff can easily contact managers and coworkers through the messaging feature, amendments to the schedule keep everyone in the loop with notifications and the manager log book helps us stay on top of issues and address them quickly and effectively.

I originally decided to try the software because I thought it would save time and keep our BOH and FOH schedules cohesive. It pays for the time it saves and adds much more value with all of the additional features. Don't hesitate to give it a try!

Vendor Response

by 7shifts on November 02, 2018

Amazing! Thanks so much for the fantastic, detailed review Shannon. We're thrilled to hear that 7shifts is providing your team with so much value. We looking forward to making 7shifts even more indispensable in the future :)

Beamer's Coffee Bar

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The integration of 7Shifts labour reports to our POS TouchBistro sales reports has been the perfect marriage.

The interface of 7Shifts software has been easy to understand and use with admin, managers and staff levels.

Cons: Not much to say here because when moving over from another employee staffing company you quickly see the difference and benefits that 7Shifts has to offer you.

Overall: Watching our sales correspond with the labour reports from 7Shifts has been a game changer. The mobile app makes it so easy to see as an owner where you need your staffing levels to be each day, but it also records history so you can go back and see what your sales and labour with even a weather report from a year ago that day. Also the 7Punch system has made it real easy for our staff to clock in and out. Keeps it simple and easy to use.

Vendor Response

by 7shifts on January 18, 2019

Thanks for the outstanding review Michael! Our team has loved working with you and your team and we're SO excited to hear about the value that 7shifts and TouchBistro together are bringing to your business. We look forward to working with you and helping your business grow for years to come. Cheers!

Our old way was an Excel spreadsheet......

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Saves so much time over our old way of using an excel spreadsheet and having to keep track of paper time-off requests. Very easy to start using right away and great advanced features to use once you get into using the software! It was always a headache keeping track of vacation requests and changing availabilities - but now the computer flags them immediately. Employees feel more in control being able to electronically submit days-off requests and availability. Employees are easily able to see who's working or not in order to get their shifts covered/switched. Setting up shift templates and having the computer fill out the schedule according to employee availability is awesome. Employees being able to instantly see schedule and changes when they are made is great!

Cons: I'll never go back to excel for scheduling if that counts as a con?

Overall: I can't imagine going back to the old way of doing things! When I've had questions or suggestions the 7shifts team has been prompt to respond and follow up.

Vendor Response

by 7shifts on October 01, 2018

Lynn, hearing that you will never go back to Excel again is the highest praise we can review. Thanks so much for the great review!

If they don't have what you're looking for, they will help you find it.

Sep 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The number of features under the 7shifts umbrella is quite impressive when compared to their competitors. As a busy manager, it's very helpful to have one resource to do my scheduling, clock-ins and -outs, employee messaging, etc. Furthermore, if they don't have a feature I am looking for, their customer service chat is very helpful. I can be talking to a 7shifts representative in seconds about my ideas for easier use. I have even noticed that they have added a couple of these features.

Cons: We are a unique business, in that we are open 24/7. This service certainly functions well for us, with a few work arounds. However, it would be nice if they expanded their features to cater to different types of restaurants.

Overall: Before, we were using one service for our schedule-making, one for clocking employees in and out, one for payroll, etc., etc., etc. It's great to be able to simplify!

Vendor Response

by 7shifts on October 01, 2018

Thanks for the review! We pride ourselves on delivering top-notch service, so we are excited to hear that your team has found it fast and effective. We're always looking to improve our app, so any time you have an idea for an improvement just reach out to us ¿ we want to hear it :)

FINALLY one that works!

Oct 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use by staff. They have no troubles giving away a shift or picking one up. Putting in their availability is a breeze. It's just not complicated or time consuming so my staff is actually using it!

Cons: Odd to me that I can respond to some things directly by responding to a notification email or text but other things I cannot. For instance, availability vs. a shift pick up.

Overall: We jumped into online scheduling three years ago with Hotschedules. Good concept but it didn't function as promised and no one could help you. NOT THE CASE with 7shifts!! This system does exactly what it says it will & they are consisting upgrading and making it better. They are on the other end of the phone when you have questions. They are open to your suggestions. They are helpful and nice!! Customer service means everything to me because it is what I do. My expectations are high and these guys deliver!! The functionality is fantastic. It is not too complicated, the reports aren't overkill, great organization of features and the staff loves it. It is easy for them to operate as well. The ap for their phone is free. Just awesome all around. It is definitely worth every penny!!!! Our restaurant is part of a group of four. They are all their own entity with different concepts, employees and managers. But we need to be able to work together still and 7shifts worked directly with us to make it work for us.

Recommendations to other buyers: Notifications; there are too many. I would like to be able to see it just on my phone or just in my email.

It works.

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its turn key. When opening a restaurant nothing is turn key. Once you set it up..It works 100% like it's supposed to. Communication/announcements. When there s a problem from the day before I can segment that based on position. No need to hit the FOH with a lesson that's only applicable to the BOH. This allows that.

Cons: Its really hard to find something I don't like. I really have no complaints. But I think a good feature to add: historic sales inputs- for the labor %- to continue the next week automatically.

Overall: Working with the app has been awesome. Never had a problem. When something works well you should rarely need support. But there's been a few times I've asked a question on how to do something and they were super responsive and cool.

Vendor Response

by 7shifts on December 05, 2018

Thanks for the review Ryan! We love hearing that our client success team has been able to help you out so quickly. It's what drives them to always provide top-notch service!

Capterra loader

Less time scheduling, more time where I'm needed!

Oct 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to make weekly schedules. From just copying them week to week, to easily changing a shift when an employees availability is not there, to keeping track of days off needed....... less to worry about! Also, NO MORE EXCEL SHEETS!! No more creating the following week, fixing a cell calculation that got changed, no more adding up all employee hours individually! Just add in 7punches, and all that is taken care of for you! Just close a payroll period, download the excel file and print. Simple. OH, and I forgot to mention the app!! Wonderful, and great updates happening!

Cons: Honestly, it works great. I can't complain. Money well spent!

Overall: Like I mentioned above in my title and in the 'pros', so much less time dealing with my old Excel spreadsheet ....... schedules are done in a matter of minutes, and less mistakes with availabilities and time off requests.

Vendor Response

by 7shifts on November 02, 2018

Wow, thanks for the kind words Steve. We love hearing when we can help our clients get our of "Excel Hell" Let us know if there is anything we can ever do for you and your team!

Better than its competitors. The most user friendly scheduling software you will find. Saves TIME!

Aug 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes the excuse-making out of the scheduling process by keeping the schedule makers organized, informed, and on top of everything. Employee involvement makes the schedule maker's job much easier as well. The user friendliness is far superior to any other software. The iPhone/Android app is seamless and takes only a few minutes to grasp in its entirety. Lastly, if/when we have an issue to resolve, the customer service reps do an outstanding job of being available, friendly, and knowledgeable.

Cons: Occasional bugs...but customer service embraces the reporting of any issues because they want the software to be as good as possible.

Overall: We used to use a MS Excel spreadsheet that calculated labor and flagged overtime. The problem was the ability to "Break" it by accidentally hitting the wrong key. Any schedule maker who wasn't a MS Excel wiz would then have trouble "Fixing" the schedule. This led to me vetting various scheduling software to find something more user friendly than MS Excel. We tried plenty of them, but 7Shifts stood head and shoulders above the rest.

Recommendations to other buyers: It will turn any average schedule maker into an ideal schedule maker. In addition, they spend less time making the schedule and more time with staff/customers. Value added time!

Simple, Clean, But Enough Features To Get The Job Done Efficiently

Jun 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use; ease of set-up; straight-forward sales and support; affordable pricing; willingness to innovate and grow in features; good report generations

Overall: We are a fast-casual restaurant group with a dozen locations. We came across 7Shifts after failing to successfully work with a handful of other scheduling systems. researching scheduling software for our scheduling needs. Selecting the proper scheduling software for us is very crucial, as we rely heavily on such systems to efficiently utilize labor and to keep good records. On top of that, it is also very costly to switch systems if one fails to work out, so we wanted to be sure it works for us. We tested out 7Shifts with its trial offer, and gave it a run, and everything worked very intuitively. Jordan (CEO) was also very helpful to address our questions and needs, and works hard to make sure our concerns are addressed. The software has a clean, focused take on scheduling, especially for restaurant businesses, and works well for groups like ours with multiple locations. User interface for scheduling is very intuitive and easy to work with, and reports are readily available. 7Shifts knows how to focus on the essentials that matter instead of frills that the industry just don't need.

Recommendations to other buyers: Try it out and see how it works with their trial period to see how it will work for your business!

Vendor Response

by 7shifts on June 19, 2016

Thanks for the review Jason! Always a pleasure working with you.

Easy to use

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best part about 7shifts is that any time I have a question, I write a quick message in the pop-up chat located in the bottom right corner, and someone gets back to me within a few minutes. This program easily tracks employees availability and vacations. It has some great key features, and is easy to use.

Cons: It would be great if when scheduling, you can view the day and have a simple button to view the next day. Instead, you have to close the pop-up window, and select the next day separately. Additionally, it would be better if there was a way to input start and end time by clicking and dragging instead of manually entering each start and end time.

Overall: We're happy with the main functions of 7shifts and overall it has simplified our scheduling process!

Vendor Response

by 7shifts on October 09, 2018

Thanks for the review Kristen!. We've happy to hear that our client success team always is there to support you and your team. Also, thanks for the great product suggestions ¿ I've pass those along to our team. Cheers! :)

A great value

Nov 23, 2018
5/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 7 Shifts allows me to take a much more strategic approach to scheduling. Before 7 shifts, I managed my schedule manually and most of my mental energy was spent creating the scheduling template and organizing my employee's scheduling requests. With 7 shifts, the template is already created and the employees are in charge of managing their own requests. The end result, I can spend my time scheduling my employees strategically to best meet my anticipated demand at the greatest value.

Cons: The software is such an improvement as compared to what I was dong that I really can't find any faults.

Overall: My overall experience has been very positive. 7 Shifts has allowed me to save several hours a week and be a more effective personnel manager.

Vendor Response

by 7shifts on November 27, 2018

Thanks for the review Kurt! We love hearing that 7shifts has helped shift your approach to more "strategic" scheduling and sharing of responsibility between you and your staff. We can't wait to continue to work with you for years to come.

Save managers time; Saves on Labor cost; Increase employee satisfaction.

Jan 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I run a 450 seat high volume seafood restaurant with up to 115 employees in the summer. Scheduling the various departments was a on average 4-5 hours of headache filled work as myself and my 3 assistant managers shared request from staff via text messages, Facebook posts, emails, & notes left on desk . It was an overwhelming headache. Schedules were built in excel, printed and posted in the restaurant. Staff members who were off that day would call the hostess or managers to find out there shifts during the dinner rush. I figured there had to be something better. After searching on line I found 7Shifts and gave it a try. The first week we ran 7shifts and the old excel system. Once the staff realized how easy it was to request off and switch shifts (With manager approval) we ditched the excel format completely.

Management: I have been the GM for 10 years. I can honestly say that this app has been one of the single best tools I have ever used. Selfishly I love the fact it saves me time. I am no longer coming into the building and finding out an employee called out and scrambling to find someone to cover at prep time. My managers and I can track the requests, call outs, and swaps to ensure we have appropriate staff for the evening. I wish I found this 10 years ago.

Save labor costs: We had been using Micros Labor Mgmt software but I personally feel that Micros needs to get their software out of the 90's and become more user friendly. Entering forecasting sales data is simple of 7shifts. Editing employee rates of pay and jobs is much faster than on Micros. We were able to avoid potential overtime by the 7shifts alerts when approving shifts being given away.

Employee satisfaction: Our staff was happy to be able to get immediate feedback on requested time off. Instant approval on covered shifts and immediate d notification of schedules. I have staff who have worked at major corporate chains and other independent restaurant. They all have said this makes their life easier.

I can not express how supportive I am of this App!

Time Saving and Efficient

Sep 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can make a schedule template for each role, it is a huge time saver to plug in all of the shifts.

Cons: For the mast part 7 shifts covers all of the basic needs. I just wish their were more features.

Overall: With using 7 shifts I am able to save so much time and have more efficient schedules. Not only are we able to make better schedules that fit our business and employee needs, we also have improved communication tremendously. Our company has 4 different locations, so being able to share employees and see when they are scheduled at other location really helps the communication process. That is something that we have always struggled with. Now we can send out daily announcements to let our employees know of any events or specials going on. We also have put the responsibility of covering shifts on the employees to get them covered and pick up shifts when needed without involving management. Also they do not have the excuse to say they do not know their schedule when the app makes everything easily available.

Vendor Response

by 7shifts on October 05, 2018

Thanks for the review! :)

Capterra loader

Easy to Use & Functional

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple and easy to use. You can message staff directly or by job description- so if there is something I specifically need the kitchen to know I can select that particular group. The app is helpful and I can respond to emails with "approved" or "denied" for even quicker responses to shift changes. I also like that there is an events calendar that the staff can see.

Cons: If you're doing the schedule on the app rather than the website, it doesn't show you who has requested time off or who is unavailable to work that day. I also cannot edit the preset shift times on the app.

Overall: Overall, it's simple and easy to use and has great functions.

Vendor Response

by 7shifts on December 14, 2018

Thanks for the review Jayelynn! Happy to hear that our communications tool help keep your team in sync and that we've made it easier for you to manage requests. We've got some big things planned for our mobile app this coming year, so hopefully we will be able to address your concerns :)

Easy to use, Staff loves it. Happy Staff = Win Win

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The concept of the scheduling software is fantastic. It's very user friendly. It saves so much time with managing the employees time off, shift changes etc. Anyone in the restaurant industry looking for a quick fix for making their schedules, this is it!

Cons: Have had some issues with the app. They keep updating it which is a plus! You should be able to not put in a time under events for all day events. It should not automatically default to 12am. Different Managers should be able to have their own default schedule that it automatically goes to.

Overall: Saves me time from using excel documents to post the schedule

Vendor Response

by 7shifts on June 16, 2017

Thanks for the review Elena! We love the whole Binga's team and are excited to continue working with you :)

Connecting our community

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is untuitive and easy to use, thus easy to train new staff and managers. It helps all facets of our business remain on the same page and has become a "must read" every morning for all managers. Sharing weekend special information and procedural changes has never been easier and I couldn't imagine trying to run our two restarants without it! Thanks for all the support 7Shifts!

Cons: It's more so having to train our staff that it is still their responsibility to have their shift covered - just putting it up for grabs and hoping someone will pick it up is not enough! ;) I realize this isn't a software problem... it's more of a soft-staff problem.

Vendor Response

by 7shifts on November 01, 2018

Thanks for the review Jay! It makes our day to hear that 7shifts is a 'must read' for all of your managers. We look forward to serving you and your business for many years to come.

All in one scheduler and communication tool

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the easiest tool to train new employees to use. Management loves the scheduling templates and communication tools. It is our sole communication tool for employees.

Cons: The feature that predicts sales doesn't always seem to work and bring in appropriate numbers. This could possibly be a user error, however, we have done a few steps to investigate the issue without success.

Vendor Response

by 7shifts on January 30, 2019

Thanks for the kind words Tiffany. We really enjoy working with your team at Publick House and we're thrilled to hear that both managers and employees say it's easy to adopt. Thanks for mentioning sales forecasting as well. I'll have a member of our team dive into it for you and reach out with a solution. Cheers!

All the essentials, easy-to-use app

Sep 17, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good mobile app, staff like it

Cons: Website can be a little slow and a bit hard to use for certain things.

Overall: 7Shifts has made our lives a lot easier. It has all the features we need and the mobile app is great for staff to use. A few nice things about it:

1) It automatically calculates labor cost (and % sales if you input sales)

2) You can send announcements to staff (directly to a person, position, location, etc.) and, like schedules, it goes to their email and phone via SMS

3) There's add-ons like a clock-in/out system (7punches) and Manager's log book that we think are really great

Overall it's does a good job of scheduling essentials. For example, letting staff know when they're working (text and email), collecting staff availabilities, allowing staff to trade shifts, dealing with time off requests and making sure you don't schedule during approved time off. It also tracks how much time each member of staff has taken off, which is nice to see.

7Shifts - Simplifying our Scheduling and Payroll Process

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1) Feature rich - scheduling, punchclock, management log, communication. and useful reporting.

2) Easy to use and very intuitive.

Cons: none

Overall: 7Shifts has improved how we run our business. Most often a great product helps in solving one problem. This is one of those rare times when several problems are solved at the same time. Improving communication between our team where everyone can easily be in the know. Establishing consistency across our stores and saving time while doing that. Simplifying the payroll process and reducing labour cost. It is feature rich and easy to use. The numbers speak for themselves, and the cost of 7Shifts is easily paid from the savings in reduced labour cost. It's the savings in time that I love, not just for me, but how it is simplifying the lives of both management and staff.

Recommendations to other buyers: Work with the vendor to get the most out of the software, but to make sure it is set up best your needs.

Capterra loader

How to make your life easier

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this is available. When I opened my coffee shop I was struggling with everyone's available hours to work and the hours I needed someone to work. We are in a college town so all of my hires were college students or seniors in high school all with limited but different times they were available. 7 Shifts allowed me to input their available times and create a schedule that worked both for me and for them. I highly recommend 7 Shifts if you are struggling with your scheduling.

Cons: Nothing, it's great, easy to use no training needed.

Overall: I can schedule weeks in advance now and not worry about conflicting with my employees school schedules, and when they go out on breaks from school I just enter it into 7 shifts and it lets me schedule them for more hours during holidays. It's awesome.

Vendor Response

by 7shifts on November 02, 2018

Thanks for the amazing review Annette. Hearing how our customers like you use 7shifts to overcome their scheduling difficulties makes it all worth while. Cheers!

Scheduling is a Breeze

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of viewing employees availability. We love how we can see our gross payroll. It makes communicating with our employees so much easier.

Cons: I wish that, as the admin, I could work on the schedule via the app.

Overall: Before we signed up for 7shifts, the schedule was so much work. Employees would have to submit time off requests on pieces of paper that would get lost or misplaced. There was no way to keep everything in line and I felt like we spent so much time on the schedule. Now it takes a few minutes a week to do it. Also the employees love it and there's no confusion over when they work.

Vendor Response

by 7shifts on January 11, 2019

Wow, thanks for the great review Sara! We're thrilled to hear that 7shifts is working so well for your team at Grasso's Pizza and that you've managed to significantly cut down your scheduling time. Let us know if there is every anything our team can help you with.

Kept my employees organized

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really enjoyed 7shifts for me company. We had just under 20 employees not having a time shift scheduler like this would take hours. My favorite features is being able to see what our company is estimated to spend on payroll. Also project sales and needed labor times from past sales.

Cons: I wish it was a little easier for employees to use the app on their phone. Several of my employees had issues.

Overall: Overall the program is a must for any business owner.

Vendor Response

by 7shifts on September 13, 2018

Hi Jennifer,

Thanks so much for the review! We're happy to hear that 7shifts is continuing to work well for Deli Boys and we looking forward to working with your team into the future.

With the release of our new mobile app for staff we're confident that any issues they have had should be resolved.

Happy scheduling!

Great Scheduling App!!

Nov 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the convince of the app, and the separation of roles and employee lists when creating schedules (love the new update where I can move employees around in scheduling view).

Cons: A better way to rotate shifts would be nice

Overall: 7 shifts is great to use! It was easy to learn, if I have questions all I need to do is email support and I get a response immediately 99% of the time! Our staff love the ease of use with this application, they are able to see their shifts, submit time off, and swap shifts with coworkers! 7shifts is constantly updating their app and actually using their customers suggestions! Highly recommended!!!!

Making Our Staff's Lives EASIER

Jan 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am a District Manager of 6 Retail Stores in Louisiana and have been using 7Shifts for about 9 months now. This software has not only made employee's (Store Level/Home Office) breathe easier with time off requests, schedules and availability changes... but the Leaders in the stores could not schedule any other way!!!!

PRO'S (EVERYTHING :) )

-Again, I am constantly on the road... or we are opening a new store every few months, and the guys at 7SHIFTS are my heros... the level of customer care they have, is mind blowing. ANYTHING I need there help with regarding the software, immediately they are helping me.

-They take time with you on every aspect of the software on how to be more efficient with scheduling. Manager Log Book/Templates for the perfect schedule are my two favorite features.

-Managers spend less time scheduling and save more money by not killing the enviorment with all the paper they used for "Time Off Requests Forms" "Schedules" "Notes For the Staff" ... because communication is done all on the app.

-We require the leaders in our buildings to communicate at the end of every shift using the manager log book "Stellar Status Staff" "Needs Improvement Staff" "Customer Complaints" are the titles of the logs... so everyday we know who is the top performer of the day...who is not so great for that day... and any customer issues that happened for that day. It keeps everyone in the loop on WHAT IS GOING ON IN YOUR STORES! I JUST LOVE IT

For Cons

-I honestly have none. Everything I would have listed as a con, was simply because I didn't understand a certain feature with notifications, and again.... the guys at 7shifts actually answer your questions.... so I have no complaints at all!!

YOU GUYS ARE DOING A PHENOMENAL JOB!

Easy to use!

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that this software is easy to use - and you are always making it better by updating and adding new items.

Cons: The least thing I like about our system is when you are removing an employee due to theft or immediate termination - that there should be an option to make the remaining shifts that are left for that employee to go to open shifts - instead you need to physically remove the shifts and put them to open shifts - and if the MOD hadn't noticed that this wasn't done - you could potential be shorthanded.

Vendor Response

by 7shifts on November 16, 2018

Hi Susy, thanks for the review. That is a GREAT idea regarding open shifts. I've passed that along to our development team to think about. Cheers!

Scheduling MADE EASY!

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have 50+ employees at our restaurant. It used to be difficult looking up everyone's availability and time off. Now with just a mouse click everything you need to know about each individuals availability and time off is at your finger tips. It saves our management team so much time!

Cons: When you decline a request off and put in a reason why we can not figure out how the staff member sees those. It's most likely us and user error?

Overall: It is easy to use and someone is always there to help if we have questions, comments or concerns. It has made scheduling easier on us and our staff. Everything is right there on your phone.

Vendor Response

by 7shifts on November 05, 2018

Thanks for the review Mallory!

Capterra loader

First scheduling app, changed how we do business!

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Setup was simple, customer service was excellent all the way through the process and continues to be helpful! The ability to read reports and easily get data on a daily basis really has helped with making smart business decisions.

Cons: Ability to post schedule from the app or a managers app would be helpful.

Overall: Overall, it has made our scheduling much easier and intuitive to use. Our employees have much better access to the schedule and the ability to request time off and make changes.

Vendor Response

by 7shifts on October 03, 2018

Thanks for the kind words Fenn. We really enjoy working with your team at Higherground and look forward to rolling out improvements to our manager app in the future to do exactly what you envision. Thanks!

Still loving the product into our second year!

Sep 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Focus on restaurant industry.

Real Time changes to schedules.

having all members of management and staff on same page at all times.

Cons: I wish it would sync with Micros POS systems for labor reporting.

Overall: I was skeptical of trying a new software program thinking that it would be hard to switch from he "way it's always been done" I thought the pricing structure was too good to be true. I thought we would waste time trying to implement something that would most likely not work. I was 100% wrong. This has been the single best Labor management tool I have purchased in my 11 years as manager

Recommendations to other buyers: Taking a chance on this software is easy, affordable and fast. Customer service is remarkable. Do yourself a favor and make your life easier!

Great software

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use and the interface is great! Definitely help to streamline time for scheduling and management of staff

Cons: Some workflow management needs to improve eg. approval authorities and how different roles/ departments interacting with each other from a scheduling and approval perspective. Chat is great and has huge potential but right now is basic.

Overall: have been using this almost 1 year so far happy with the overall experience and keep learning new tricks.

Vendor Response

by 7shifts on October 11, 2018

Thanks for the review Bani! We're pleased to hear that after a year of use that 7shifts is helping Cora streamline scheduling. We are always working on improvements to our platform, so expect so workflow improvements soon :)

Great Support!

Jan 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly easy app for employees to use. Fantastic customer service

Cons: Working with the actual scheduling calendar can require some patience

Overall: Whenever I have any question, Customer rep responds better and more quickly than most software companies. He listens and understands issues with scheduling since that is what he's done previously. 7Shifts isn't perfect but I can live with its short comings just because of their support.

Recommendations to other buyers: Don't be afraid to contact support with any questions, concerns, or suggestions!

Vendor Response

by 7shifts on September 05, 2017

Hi Donna! Thanks so much for the review. We really appreciate your feedback, and know that we are always working to make our product better for our valued customers like yourself. Also, I've sent along your support feedback to our team and it made their day. Thanks!

7 shifts works for us!

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is pretty easy to use from an employer's point of view. They've been constantly trying to make it more adaptable to different types of restaurants.

Cons: My staff hated the transition, but everyone is happy now.

Vendor Response

by 7shifts on October 04, 2018

Daniel, thanks so much for the review. We love getting reviews, but we love getting reviews from local restaurants here in Saskatoon even more! We're thrilled to hear that you are loving 7shifts, and even more pleased to hear that your staff love it now that they are used to it. Cheers!

Works very well for our small wood fired pizza operation

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a highly efficient use of our time and I can't imagine using anything else for scheduling

Cons: I wish the labor cost feature didn't require us to use 7Punches. Restaurant operators are not interested in multiple platforms, and most POS systems have a more useful clock in/out program.

Overall: For the money, 7shifts is exactly what we need.

Vendor Response

by 7shifts on October 03, 2018

Thanks for the kind words Brian! We also appreciate your feedback on 7punches. This is something we will look at incorporating in the future. Cheers!

Capterra loader

Great app

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great app, does the job for any industry not just restaurants. Price is good. Overall very satisfied with the app

Cons: Needs more features like fingerprint clock in, emplyee handbook/manual storage for easy access and other small things that will make it an outstanding

Overall: Overall great experience

Vendor Response

by 7shifts on December 10, 2018

Thanks for the review Alex! It's great to hear that your company is finding success using 7shifts, even if you are not explicitly a restaurant. Cheers!

Capterra loader

I won't use any other platform.

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 7shifts is easy to use for both the operators and end users. The team at 7shifts is continually making enhancements to the platform.

Cons: Not having the program integrated with our point of sale system at this time.

Vendor Response

by 7shifts on December 05, 2018

Tom! Thanks so much for the review. It makes our day to hear that 7shifts is the only scheduling platform you trust. And please know, that we are always looking to bring on new POS partners to our platform, so hopefully we will add your POS soon :)

Great software, awesome support!

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it makes scheduling, especially shift changes. Knowing staff members have their schedules at their fingertips helps keep them accountable, and I love the shift pool function. The support staff is always great, any problems I've encountered or help I've needed has always been addressed promptly.

Cons: I do wish that admins could edit each other's profiles. We recently opened a second location and I was helping them set up their schedules, and it was annoying to have to bug them if I needed to change their roles or locations.

Vendor Response

by 7shifts on December 04, 2018

Thanks for the review Kailie! Appreciate the feedback and thanks for passing along your wish list item. I'll let our development team know so they can look into a way to provision admin editing. Cheers!

Capterra loader

Keeps our staff communicating

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy how I can schedule staff with ease and even duplicate previous schedules, only sending to those who have changed.

Shift pool option is super efficient and allows for staff to cover each other's shifts easily.

Messaging option allows us all to stay in touch and there's even a broadcasting space for announcements.

Cons: Sometimes the hours entered vs wage doesn't come to an accurate result otherwise it's great.

Vendor Response

by 7shifts on April 02, 2019

Thanks for the review Kevin! We really enjoy working with you and your team at CoM (not to mention we love your instagram) and appreciate the kind words. Look for more enhancements to our chat and announcements features in 2019 :)

As for your scheduled hours vs wages, I've pass that feedback along to our product team to take a look. All the best!

Great! No major issues

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how user friendly it is and the capability to send messages to specific groups. I also enjoy being able to pull up employees contact info and keep things separate from my personal phone.

Cons: I wish there was a way to swap shifts in the same time frame without having to track employees down to have them both give up their shifts and pick each other's up.

Vendor Response

by 7shifts on October 01, 2018

Hi Dawn, thanks so much for the review. We're happy to hear that you find 7shifts easy to use. That has been our intention since day one. We're also making some improvements to our shift swap feature to make it more like you are describing!

Stay Connected with Your Staff

Aug 31, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Labor forecasting, text/email blasts to staff, easy to use schedule maker

Cons: Have had issues with the app specifically on Android phones in the past; also I wish the general "wall" would come back-- we don't like the messaging side bar as much (but that's not a deal breaker)

Overall: 7Shifts is more than just a scheduling manager-- it is also a great way to communicate with your employees/fellow staff members. The labor forecasting tool allows us to properly plan our labor budget. Messaging tools allow me to tell the staff about specials, ask for coverage, or alert them to new policies with ease. Everything is connected to your computer and to your phone as you wish.

Easy scheduling tool

Oct 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 7shifts makes it easy to schedule across all departments-particularly helpful as our staff is very cross trained and it is easy to schedule them for different types of shifts.

Cons: There is not an option to change/update/republish the schedule from a mobile app.

Vendor Response

by 7shifts on October 03, 2018

Thanks for the review Emily. Your feedback is very much appreciated and we look forward to serving you and the team at Rodizio Grill for years to come. Cheers!

Would Definitely Recommend

Oct 04, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features

Cons: A bit hard to navigate, for example, adjusting name heirarchy on the schedule seems like it would be in a different spot.

Overall: We have used 7 Shifts for at least a year now. It is expensive for a mom & pop but indispensable in this day and age. We did a lot of research trying to select the best scheduling program that gave us the most bang for our buck. We're happy with our choice. Sometimes it's a little tricky navigating to find the features you need but they're their. The support is outstanding. They listen to our suggestions and have made things happen just because we asked. Couldn't ask for more than that in a software company.

Recommendations to other buyers: Keep improving! You're definitely on the right track!

Employees are uptodate on their schedule.

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If employees want to change their shift, they don't need to ask their boss/manager and it gets forgotten. The shift is directly sent for approval and a replacement can easily be found.

You can also mange your daily salary budget and even weekly to have control on how to staff efficiently.

Cons: They need to have cluster part of their platform to get daily sales.

It's improved so much that their is nothing to complain about.

Vendor Response

by 7shifts on November 05, 2018

Thanks for the review Ghassan! Thrilled to hear that you have noticed an improvement in the app from when you started using it.

Extremely efficient

Aug 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The efficiency, flexibility and accessibility it gives team members. It allows me to keep their schedules straight and make weekly shifts available from the comfort of my home or office at work.

Cons: I wish there was a way to easily refect on a team members previous shifts inside the current work week. I currently have to have previous print outs available to ensure I don't put a particular employee on 3 consecutive weekends while another might only be closing once every week. Some sort of feature like this would just help keep team members happy and feel fairly treated with the scheduling.

Overall: I've been a part of 7 shifts nation for 7+ months now. After piloting 5 different programs I settled in with them due to the fluidity of their software and app.

Great app, makes life easier

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It saves me so much time from our previously hand written schedules. I don't deal with employees trying to change shifts as much. We recently got a POS that integrates with 7Shifts and the Manager Dashboard is great info to have on hand.

Cons: There are similar apps that are free or significantly less costly.

Vendor Response

by 7shifts on October 03, 2018

Thanks so much for the review Kevin! We really appreciate your feedback.

Great help for any business

Sep 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scheduling can be such a pain in the Restaurant Industry, 7Shifts helps a great deal to make thing easier to communicate to employees, and to track from a management standpoint. Being able to delineate by shifts, various jobs inside the business and communicate that to employees is great. And that just scratches the surface of what 7shifts can do.

Cons: I have not run into any cons at this point.

Overall: Scheduling, communications, analytics and business decision making is all made easier by using 7shifts.

Vendor Response

by 7shifts on October 01, 2018

Thank you for such a well thought out review F. Kenneth. We are thrilled to hear that we've helped solve your scheduling 'pains' and look forward to helping you and your team discover all the other great things that 7shifts offers. Cheers!

Awesome scheduling app for restaurants and pubs!

Jun 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 7 Shifts has been awesome to use. Everything from scheduling, to shift changes to keeping the staff up to date on upcoming reservations, events and bands playing at the pub, it's all there. There is a lot of very useful features on the app, however it still maintains an efficient level of simplicity at the same time. I'm so happy that we made the switch in our scheduling routine to using 7Shifts. The amount of time and head-aches I have saved in the few short months we've been using 7Shifts has been incredible. I would recommend this program to anybody in the industry looking for a simple and easy-to-use method of scheduling that is beneficial to both management and employees. 15 years of doing the schedule the same way, we gave 7Shifts a try a few months ago and will never go back to the way we did things before.

Cons: Honestly, they're great. Can't say a bad thing. They're always progressing and making improvements.

Recommendations to other buyers: There are a few scheduling softwares out there focused on restaurants (HotSchedules/ScheduleFly), but we've found this to be the best in terms of bang for your buck.

I love how easy and convient it is for myself and my stacf

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the app! Specifically the messaging portion. I can very easily message any of my employees privately or as a group.

Cons: They haven't integrated with my POS brink. I feel once this happens 7 shifts will be more useful for me than ever before.

Vendor Response

by 7shifts on July 25, 2017

Hi Chad, thanks so much for the review! It's great to hear that 7shifts has helped Pizza Studio and you are finding success with the app and messaging functionality. Cheers!