--- title: "7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 7shifts the right Employee Scheduling solution for you? Explore 1212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews/" page_type: "reviews" language: "en" --- 7shifts 4.7 (1212) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of 7shifts Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts.“ December 3, 2025 CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in.“ December 3, 2025 JC Joao Gabriel C RecepcionistHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “This software is very functional, before we had trouble managing and dealing with the team according the schedule, from divide and publish the scheduling to internal conversation between the teams inside the job.“ March 7, 2025 MH Matthew H WinemakerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “To make matters worse, the platform keeps stored credit card details on file even after cancellation unless you explicitly demand they be deleted.“ October 30, 2025 VC Valery C Front DeskFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work.“ November 18, 2025 NW Nathaniel W ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it.“ January 2, 2026 CB Chris B Head BartenderHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “For my specific job I like seeing all my coworker’s info and weekly shifts though it is difficult to navigate throughout the app and switching shifts.“ January 2, 2025 Jessica D ServerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 1212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leandro U. Financial Food & Beverages Used the software for: 2+ years ### "7 Shifts for restaurant schedule Management " November 5, 2020 5.0 My managers and employees love it. Pros It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company. Cons To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom is not practical and is not linked to cellphone numbers. Review Source Response from 7shifts November 6, 2020 Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers! NW Nathaniel W. Manager Food & Beverages Used the software for: 1-2 years ### "7shifter 4 ever" January 2, 2026 5.0 All in all, I can say that seven shifts is probably one of the most reliable sources of timekeeping money management when it comes to businesses and they’re very affordable Pros The efficiency when it comes to clocking someone’s hours is very reliable. It seems as if this company has mastered the art of getting hours in accurate calculations for payment down to a Science. Cons One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it. The Canadian time difference is a lot. Review Source Response from 7shifts January 8, 2026 Dear Nathaniel, Thank you for the fantastic 5-star review! We are thrilled to hear that you find our time-tracking reliable and accurate. We certainly strive to make it as accurate as possible for your payments. We appreciate your honest feedback regarding the app performance and time zone calculations. We are always working towards making our product the best for all restaurant operators. It is great to know that you find 7shifts to be a reliable and affordable source for your business! Sincerely, The 7shifts Team OM Oliver M. Waiter Hospitality Used the software for: 6-12 months ### "Restaurant shift App" October 13, 2025 3.0 Working in restaurant is the only experience I’ve had with this app. It worked well enough to get the job done. Pros Easy to swap shifts, easy to keep record of shifts and swaps as well as floating shifts for pickup when available. Cons A lot of clutter, but generally works well. Wish there was a better shift swapping system for multiple shifts. Review Source Response from 7shifts October 30, 2025 Dear Oliver, Thank you for your valuable feedback! We are very glad to hear that you found shift swapping and record-keeping easy. We appreciate your honest note. If you'd like to share specific ideas to help us streamline our features, please email our team at support@7shifts.com. We are committed to improvement! Sincerely, The 7shifts Team NM Noah M. Expediter Restaurants Used the software for: 6-12 months ### "Viewing shifts on 7shifts" October 24, 2025 4.0 7shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. Pros I liked that 7shifts made it very easy for myself and fellow employees to review and even share shifts. Cons There were times that the information was not up to date regarding shift availability that led to some shifts getting mixed up. Review Source Response from 7shifts October 30, 2025 Dear Noah, Thank you for your fantastic review! We are delighted that 7shifts makes shift trading easy for you and your team—that is our core goal! We also apologize for the mix-up regarding shift availability. We want your experience to be seamless. If this happens again, please reach out to our dedicated support team directly at support@7shifts.com. We're here to help! Sincerely, The 7shifts Team AT Andrena T. Catering Manager Food & Beverages Used the software for: 1-2 years ### "Easy to Use and Manage Multiple Employee Schedules" February 3, 2026 5.0 Pros 7shifts makes it really easy to manage schedules, time off request, manage labor hours and easily allows you to communicate with all teams. Cons I didn't have any issues using 7shifts, sometimes that mobile application wouldn't load but was easily and quickly fixed. I assume it was due to updates. Review Source Response from 7shifts February 19, 2026 Hi Andrena, Thank you for the fantastic feedback! We are so glad to hear that 7shifts is making it really easy to manage your schedules, time off requests, and team communication. We appreciate your honest note regarding the mobile application loading times. We are always working to ensure our updates provide a seamless experience so you can get back to your team quickly. Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team CR Cory R. outside parts sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "7 SHIFTS REVIEW 2025" December 3, 2025 4.0 Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. Pros Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts. Cons Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in. Review Source Response from 7shifts December 4, 2025 Hi Cory, We are thrilled that 7shifts is streamlining your team's communication using built-in messaging and announcement features. It's great to hear staff appreciate the ease of viewing schedules and managing shifts. We appreciate your honest feedback regarding the occasional performance issues you noted. We continually invest in ways to improve our product, enabling operators like you to succeed. Thank you for helping us improve! The 7shifts Team VR Verified Reviewer Server Restaurants Used the software for: 2+ years ### "Great platform!" October 30, 2025 5.0 Pros Super easy to use, easy to pick up open shifts, easy to give hits away, easy to track hours worked and pay per day Cons Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules Review Source Response from 7shifts November 12, 2025 Hi there, We are delighted you find 7shifts super easy to use for tracking hours, pay, and managing shifts - that is a huge win for us! We appreciate your honest feedback that the scheduling display can be confusing for future weeks. We are continuously working to enhance visual clarity, and your note is valuable. Thank you for trusting 7shifts! Sincerely, The 7shifts Team EH Elizabeth H. WAITRESS Restaurants Used the software for: 1-2 years ### "7shifts is perfect" December 17, 2025 5.0 overall, great experience. Much easier that texting and missing a response or not being able to keep track of the responses. Pros Hi, I really like 7shifts for my waitressing job. Whenever i have a shift that i can trying to get covered, I just post it here. Cons there really isn't anything i don't like about it. its easy, efficient, and timely. all things i need for this type of app. Review Source Response from 7shifts December 19, 2025 Hi Elizabeth, Thank you for the great review! We're so happy to hear that 7shifts makes finding shift coverage easy for you. You're absolutely right: having everything in one place beats juggling texts any day. We appreciate you sharing your experience! Sincerely, The 7shifts Team VR Verified Reviewer Front Desk Food & Beverages Used the software for: Less than 6 months ### "Not Too Bad " November 18, 2025 4.0 Pros It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work. Cons It was a bit difficult to get 7shifts to be accurate sometimes since the location can sometimes be thrown off, and internet sometimes plays a role but it otherwise is janky. Review Source Response from 7shifts November 19, 2025 Dear Customer, Thank you for your feedback! We are glad to hear that 7shifts makes it easy to organize and view your shifts and provides speed for clocking in and out. That's a huge win for operational efficiency! We appreciate your honest note regarding the time clock accuracy and connectivity challenges. We are continuously working to improve the stability and geolocation functionality of our app to ensure highly reliable performance across all environments. Thank you for your valuable insights. Sincerely, The 7shifts Team CE Crystal E. Prep Food & Beverages Used the software for: Less than 6 months ### "7 shifts making waves" August 30, 2025 5.0 My overall experience with 7 shifts so far has been nothing shy of spectacular. It truly is a great program Pros I love the ease and convenience of this system. Everything is right there in your fingertips. I love how easy it is to communicate and navigate the system Cons I honestly have no negative opinions about 7 shifts. It is a great platform for employers and employees Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. GC Gerad C. President/Founder Hospitality Used the software for: 6-12 months ### "A Huge Lifesaver for Our 250-Seat Restaurant" October 30, 2019 5.0 I really love the 7shifts people. They are passionate about what they're doing, super engaged with customers and always working to make us happy. They are a tech company that is really keeping the customer's needs in mind and working to make our lives better/easier. At this point I couldn't fathom losing the 7shifts toolkit at Prairie Dog Brewing. Pros 7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for communication with staff, basic HR data, etc. We use the free 7punches app to track time punches, which also has some nifty features that help us manage labour costs and keep better tabs on things like lateness. What I'm most excited about now is 7shifts' built-in "Optimal Labor" tool, which combined with our POS sales integration, provides me with HOURLY forecasts for my sales on given upcoming week, then tells me how many servers, bartenders, etc it thinks I should have on based on my sales, labour targets and past scheduling. It's not perfect, but its hugely helpful and lightyears ahead of what we were doing in the past, taking only a fraction of the time. 7shifts is a tech company that really gets restaurants and what we need, I eagerly anticipate every update to the software. I'm a techno-geek at heart, with my own tech industry experience, and by working with the 7shifts people and products, I immediately see a really healthy, creative tech culture at the company, which are poised to keep moving at a phenomenal pace and quality of output. Cons I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant). I love the 7shifts web API and use it for quite a lot of our own software, but the documentation is really incomplete/out of date and I have to do a lot of reverse engineering either from their website or by making educated guesses. I can imagine that this might cause some friction or limit the abilities of third parties to integrate with 7shifts. Third party integrations have not been as robust or full-featured as I'd hoped, at least the TouchBistro/7shifts integration, but I think that's more due to the other side of the integration than the 7shifts people. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing 7shifts We looked at about a dozen other scheduling platforms, most of which I can't remember any longer, but like I said earlier, 7shifts is not just a scheduling platform -- it is 100% geared towards restaurant use, where most of the others are generalist platforms. Out of the scheduling platforms that did focus on restaurants, 7shifts lead the pack by miles in terms of its capability (like 3rd-party integrations), robustness, and thoughtful approach toward solving problems in ways that make both staff and management happy. At the time, 7shifts was the only platform I could find that would apply machine-learning artificial intelligence workflows to restaurant scheduling, which was something I am passionate about and really want to see at our organization. Switched from [TrackSmart Scheduling](https://www.capterra.com/p/153007/TrackSmart-Scheduling/) 7shifts is really a suite of extremely well-thought-out and heavily integrated tools that work in concert to form a single application/website where the whole is greater than the sum of its parts. Their user and administrator documentation is great, they have mobile apps for both major platforms, and their scheduling software directly addresses common restaurant use cases in ways that just make sense for both staff and management. 7shifts integrated with our TouchBistro Point of Sale software. Finally, this was the only scheduling company I could find that applied Machine Learning algorithms to scheduling/shift data to create an auto-scheduling feature. That was the starting point of my search for scheduling software, as scheduling is a really great use of this type of AI tech. Review Source Response from 7shifts November 4, 2019 Wow! Thanks so much for this amazing, detailed review Gerad. Our entire team really values your feedback and are thrilled to have the opportunity to work with you and your staff every day. We are working tirelessly to ensure that we are THE best labor management solutions for restaurants, so validation from our amazing users like yourself really drives home that we are on the right path. Also, thanks so much for the feedback on our Auto-Scheduler we are actively working on providing this functionality to more users like yourself and look forward to showing you what we are working on soon. Cheers! AR Andreina R. HR Director Hospitality Used the software for: 6-12 months ### "Potential " August 31, 2021 4.0 So Far it has worked for our company, hopefully we can further develop our usage. Pros The software has a lot of potentials to be great, the best part of it is the integration with POS so we can have real-time data. Cons There are sections like time-sheets that are unnecessarily hard and not user-friendly. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing 7shifts Did not like the Fourth interface. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) The software was very user-friendly but the app itself keeps crashing or lagging delaying our process when doing scheduling and payroll. Review Source Response from 7shifts September 7, 2021 Thanks for the review Andreina! As you mentioned, we look forward to showing you the full potential of how 7shifts can help your restaurant. As such, your dedicated success manager to see how they can help you out :) SS Shannon S. Operator Restaurants Used the software for: 2+ years ### "Great product, and the price is so affordable" February 10, 2023 5.0 The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software. Pros I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one. Cons I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing 7shifts I already have excel and used it prior, but I needed something that was much more advanced. Review Source EE Emily E. Manager Restaurants Used the software for: 2+ years ### "7Shifts Review" March 9, 2025 5.0 Great! Very user friendly and seems to cover all the bases. Pros The easy to use design. It is not at all difficult to navigate. Cons I sometimes get logged out and have trouble logging back in. Review Source Response from 7shifts March 10, 2025 Hi Emily, Thank you for taking the time to share your experience with 7shifts. We're glad to hear you like the product. For any specific feedback you'd like to share further to help us improve our product, feel free to pass it along to reviews@7shifts.com. Thanks again SR Sahan R. Hospitality Hospitality Used the software for: 1-2 years ### "Easy to use " March 9, 2025 5.0 Easy and convenient to use. View schedule and swap shifts Pros East to navigate, swapping shifts was easy as well as requesting time off Cons Didn’t synch with my calendar at times, wouldn’t give me the option to do so Review Source Response from 7shifts March 10, 2025 Hi Sahan, Thank you for taking the time to share your experience with 7shifts! We're glad to hear you like the product. For ay specific feedback you'd like to share further to help us improve our product, feel free to pass it along to reviews@7shifts.com. CB Chris B. Head Bartender Hospitality Used the software for: 1-2 years ### "Not the easiest app to navigate" January 2, 2025 3.0 For my specific job I like seeing all my coworker’s info and weekly shifts though it is difficult to navigate throughout the app and switching shifts. Pros View of all your coworkers and work shifts. Cons Terrible user design. Not easy to navigate open shifts. Review Source AR Alexis R. Server Food & Beverages Used the software for: 6-12 months ### "I recommend 7shifts. " November 12, 2024 5.0 I used 7shifts when I worked part-time at a restaurant. It was very easy to use and none of my colleagues and I complained about the service. Pros Very user friendly, efficient for what I needed in a scheduling platform. Cons I have nothing negative I can report. It was very intuitive. Review Source tB tonya B. housekeeping supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Ehh, it's okay. " November 26, 2024 2.0 Overall, I wouldn't use it again, the loading times were very high, and the price was high compared to other tools that work better. Pros I was easily accessible and for the most part easy to navigate. Cons Not very practical, the loading times were extremely high. Review Source AG Alexis G. Pastry Chef Food & Beverages Used the software for: 2+ years ### "Great user friendly software" September 27, 2024 5.0 I used it for years because the company I worked for scheduled our shifts on it. It was so easy to pick up shifts or trade them with other coworkers if I needed to. I liked it and was sad when I changed jobs and no longer got to use 7shifts for my scheduling. Pros Being able to pick my own schedules each week and it was easy to do. Very user friendly to add, drop, and trade shifts. Cons I had no problems with it, so there are no cons for me. Review Source JM Jasmine M. Manager Entertainment Used the software for: 2+ years ### "Very Easy to Use and Integrate" August 31, 2021 5.0 Overall 7Shifts has helped us keep down labor costs, communicate with ease, schedule based on business needs, and streamline our payroll. I can't say enough about it and I rave about it to all my friends in every industry. Pros I personally love this scheduling software over the others I've used in the past. The mobile access gives our employees control of their own schedules and ease of seeing where they need to be. The scheduler is so easy to use and even easier if you set up templates. Tracking labor costs vs our sales has helped in so many ways to keep our costs down. The logbook has become one of the most used features among our managers. And the timesheets being able to integrate with our payroll software has made payday just a few clicks away. Cons It really is the easiest software. Almost dummy-proof. There's not much bad I can even say about it. I've used quite a few of the competitors. This one is far superior. Review Source Response from 7shifts September 7, 2021 Wow, thanks for the kind words Jasmine. That means an awful lot to our team! DH David H. Owner Food & Beverages Used the software for: 2+ years ### "High powered timekeeping for low entry cost." August 31, 2021 5.0 7punches is high powered, low cost product that was very easy to launch company wide. Pros 7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices. Cons 7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing 7shifts Low cost fast start. Review Source Response from 7shifts September 7, 2021 Thanks for the review David! TC Trinity C. HR and Technical Support Restaurants Used the software for: 1-2 years ### "Great Scheduling Software " September 7, 2021 5.0 I have no regrets, over all love the software. Pros I like the easy use of it and the communication aspect. Cons Minor glitches and some area it lacks in like adjusting certain things. Review Source Response from 7shifts September 8, 2021 Thanks for the review Trinity! ML Melisa L. Assistant Manager Food & Beverages Used the software for: 2+ years ### "I love 7shifts!" December 13, 2022 5.0 Pros I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price! Cons I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc. Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/) Review Source AE Ashley E. Wellness Manager Supermarkets Used the software for: 2+ years ### "7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past" December 13, 2022 4.0 The scheduling feature, though I do not make the work schedule, seems to work well. Pros The way the schedule is laid out on the dashboard is nice and easy to see and understand. Cons I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads. Review Source Brett B. President Food & Beverages Used the software for: 2+ years ### "7Shift Longtime User Review" June 8, 2024 5.0 Works reliably and allows remote scheduling. Pros It works great and allows the team to know and change their schedule on their mobile devices. Cons The price could be a little less costly for a smaller company. Reason for choosing 7shifts They were the first product available about ten years ago. Review Source Response from 7shifts June 10, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.