--- title: "7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 7shifts the right Employee Scheduling solution for you? Explore 1212 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-22" --- 7shifts 4.7 (1212) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 22nd, 2026 # Reviews of 7shifts Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts.“ December 3, 2025 CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in.“ December 3, 2025 JC Joao Gabriel C RecepcionistHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “This software is very functional, before we had trouble managing and dealing with the team according the schedule, from divide and publish the scheduling to internal conversation between the teams inside the job.“ March 7, 2025 MH Matthew H WinemakerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “To make matters worse, the platform keeps stored credit card details on file even after cancellation unless you explicitly demand they be deleted.“ October 30, 2025 VC Valery C Front DeskFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work.“ November 18, 2025 NW Nathaniel W ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it.“ January 2, 2026 CB Chris B Head BartenderHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “For my specific job I like seeing all my coworker’s info and weekly shifts though it is difficult to navigate throughout the app and switching shifts.“ January 2, 2025 Jessica D ServerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 1212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leandro U. Financial Food & Beverages Used the software for: 2+ years ### "7 Shifts for restaurant schedule Management " November 5, 2020 5.0 My managers and employees love it. Pros It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company. Cons To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom is not practical and is not linked to cellphone numbers. Review Source Response from 7shifts November 6, 2020 Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers! NM Noah M. Expediter Restaurants Used the software for: 6-12 months ### "Viewing shifts on 7shifts" October 24, 2025 4.0 7shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. Pros I liked that 7shifts made it very easy for myself and fellow employees to review and even share shifts. Cons There were times that the information was not up to date regarding shift availability that led to some shifts getting mixed up. Review Source Response from 7shifts October 30, 2025 Dear Noah, Thank you for your fantastic review! We are delighted that 7shifts makes shift trading easy for you and your team—that is our core goal! We also apologize for the mix-up regarding shift availability. We want your experience to be seamless. If this happens again, please reach out to our dedicated support team directly at support@7shifts.com. We're here to help! Sincerely, The 7shifts Team OM Oliver M. Waiter Hospitality Used the software for: 6-12 months ### "Restaurant shift App" October 13, 2025 3.0 Working in restaurant is the only experience I’ve had with this app. It worked well enough to get the job done. Pros Easy to swap shifts, easy to keep record of shifts and swaps as well as floating shifts for pickup when available. Cons A lot of clutter, but generally works well. Wish there was a better shift swapping system for multiple shifts. Review Source Response from 7shifts October 30, 2025 Dear Oliver, Thank you for your valuable feedback! We are very glad to hear that you found shift swapping and record-keeping easy. We appreciate your honest note. If you'd like to share specific ideas to help us streamline our features, please email our team at support@7shifts.com. We are committed to improvement! Sincerely, The 7shifts Team AT Andrena T. Catering Manager Food & Beverages Used the software for: 1-2 years ### "Easy to Use and Manage Multiple Employee Schedules" February 3, 2026 5.0 Pros 7shifts makes it really easy to manage schedules, time off request, manage labor hours and easily allows you to communicate with all teams. Cons I didn't have any issues using 7shifts, sometimes that mobile application wouldn't load but was easily and quickly fixed. I assume it was due to updates. Review Source Response from 7shifts February 19, 2026 Hi Andrena, Thank you for the fantastic feedback! We are so glad to hear that 7shifts is making it really easy to manage your schedules, time off requests, and team communication. We appreciate your honest note regarding the mobile application loading times. We are always working to ensure our updates provide a seamless experience so you can get back to your team quickly. Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team CR Cory R. outside parts sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "7 SHIFTS REVIEW 2025" December 3, 2025 4.0 Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. Pros Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts. Cons Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in. Review Source Response from 7shifts December 4, 2025 Hi Cory, We are thrilled that 7shifts is streamlining your team's communication using built-in messaging and announcement features. It's great to hear staff appreciate the ease of viewing schedules and managing shifts. We appreciate your honest feedback regarding the occasional performance issues you noted. We continually invest in ways to improve our product, enabling operators like you to succeed. Thank you for helping us improve! The 7shifts Team EH Elizabeth H. WAITRESS Restaurants Used the software for: 1-2 years ### "7shifts is perfect" December 17, 2025 5.0 overall, great experience. Much easier that texting and missing a response or not being able to keep track of the responses. Pros Hi, I really like 7shifts for my waitressing job. Whenever i have a shift that i can trying to get covered, I just post it here. Cons there really isn't anything i don't like about it. its easy, efficient, and timely. all things i need for this type of app. Review Source Response from 7shifts December 19, 2025 Hi Elizabeth, Thank you for the great review! We're so happy to hear that 7shifts makes finding shift coverage easy for you. You're absolutely right: having everything in one place beats juggling texts any day. We appreciate you sharing your experience! Sincerely, The 7shifts Team VR Verified Reviewer Server Restaurants Used the software for: 2+ years ### "Great platform!" October 30, 2025 5.0 Pros Super easy to use, easy to pick up open shifts, easy to give hits away, easy to track hours worked and pay per day Cons Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules Review Source Response from 7shifts November 12, 2025 Hi there, We are delighted you find 7shifts super easy to use for tracking hours, pay, and managing shifts - that is a huge win for us! We appreciate your honest feedback that the scheduling display can be confusing for future weeks. We are continuously working to enhance visual clarity, and your note is valuable. Thank you for trusting 7shifts! Sincerely, The 7shifts Team CE Crystal E. Prep Food & Beverages Used the software for: Less than 6 months ### "7 shifts making waves" August 30, 2025 5.0 My overall experience with 7 shifts so far has been nothing shy of spectacular. It truly is a great program Pros I love the ease and convenience of this system. Everything is right there in your fingertips. I love how easy it is to communicate and navigate the system Cons I honestly have no negative opinions about 7 shifts. It is a great platform for employers and employees Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. VR Verified Reviewer Senior Account Executive Hospital & Health Care Used the software for: 6-12 months ### "A good tool but need a bit of improvement " September 18, 2025 4.0 7shifts keeps my team organized with easy scheduling, but occasional glitches slow things down and can be stressful Pros I really like how 7shifts makes scheduling simple and clear. It has great communication and easy shift swaps Cons 7shifts works well, but notifications can be delayed and the app sometimes runs a bit slow which makes the experience less enjoyable Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. ML Martha L. executive chef Restaurants Used the software for: 1-2 years ### "executive chef" May 24, 2025 5.0 my overall experience with 7shift was excelente easy to learn everything the app has to offer and use. Pros i really enjoyed the fact that u can have other managers schedule and move around people and easy guided. Cons sometimes my employess had trouble loading into the app to be able to see there schedule. and that would make it a conflict Review Source TK Tom K. Banquet Manager Food & Beverages Used the software for: 2+ years ### "Game changing app!" August 31, 2021 5.0 Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses! Pros A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use. Cons Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule). Alternatives considered [MakeShift](https://www.capterra.com/p/146099/MakeShift/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing 7shifts Price was the biggest decision maker. Ease of use. And the fact the dev team listen and evolve to make the end user’s experience better is the key reason for the switch. I’ve already seen over 10 major upgrades over the past 2 years. No other products out there can do what 7shifts can! Switched from [MakeShift](https://www.capterra.com/p/146099/MakeShift/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I started with Microsoft excel. It’s free, but you get what you paid for. Workarounds after workarounds. Then I tried “when I work”. It’s great, but they charge by the employee, which gets pretty expensive after 50+ people. MakeShift was recommended by our payroll company because our time clock is sync’d with MakeShift so we can effectively use labour forecast vs actual labour. But that’s the only thing good about it. Hate the fact I need to use 3 different apps - 1 for manager, 1 for staff scheduling and 1 for messenging… price is also higher too. 7shifts’s pricing is excellent. Flat fee, unlimited employees was huge. Plus the functions available was almost perfect! It hits every check mark and then some. If our time clock data (ADP) can be uploaded to 7shifts or have an integration between the two, that would be a dream come true! Review Source Response from 7shifts September 3, 2021 Tom, thank you SO much for such a detailed review with so much thought and consideration - our entire team really appreciates it and looks forward to providing your business with value for years to come. DG Denise G. General Manager Restaurants Used the software for: 6-12 months ### "Great Resource for Restaurant Mangement" August 31, 2021 5.0 Overall 7shifts has really productively impacted our day to day. Reservation booking, management notes, scheduling have all been digitized and made accessible anywhere we are. This allows for us to work on things and make educated decisions even when we are off property. Pros The best features of this program is all around communication. That includes communication from ownership on down. Everyone always has quick access to the notes and day to day. Management log and scheduling were the biggest attractions for us. Cons The biggest con for me so far is the permissions. We can only designate one Administrator and we cannot customize all permissions down quite as much as we need or would like. Sometimes we are stuck with "all or nothing" permissions decisions for some staff members. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing 7shifts The toast integration option, pricing, trial period, and overall product availability that we were looking for. Review Source Response from 7shifts September 7, 2021 Thank you for the great, detailed review Denise! SS Shannon S. Operator Restaurants Used the software for: 2+ years ### "Great product, and the price is so affordable" February 10, 2023 5.0 The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software. Pros I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one. Cons I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing 7shifts I already have excel and used it prior, but I needed something that was much more advanced. Review Source HM Heather M. Healthcare Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great tool for scheduling. " March 20, 2025 4.0 It’s very user friendly for staff and makes dropping or picking up shifts easy for them. Pros How easy it is to put shifts up for bid or to bid on open shifts. It’s very user friendly for admin to approve. Cons The way the schedule populates as an administrator, it’s very busy and hard to read through. Review Source LD Lindsey D. Manager Food & Beverages Used the software for: 2+ years ### "Good app that’s super user friendly." February 21, 2025 4.0 I use it to schedule employees, events, see my own schedule, and also who I’m working with. Pros I like that I can see literally everything work related right at my fingertips. Cons It’s VERY glitchy and will frequently log you out randomly. Review Source LD Louise D. Consult Construction Used the software for: 1-2 years ### "Difficult and hard " December 26, 2024 4.0 Difficult and frustrating and confusing and hard Pros Easy to use online only and not through the app Cons Using through the app is confusing and very frustrating Review Source AD Allison D. Manager Food & Beverages Used the software for: 2+ years ### "A good product with room for improvement" March 19, 2024 4.0 Pros The scheduling portion is pretty easy. I like that I can copy from one week to the other, and that I can get a "warning" if someone has asked for time off or is not available. The newer on-boarding package features are really helpful. I like that we can add time off policies. The announcement feature is nice and I like and that it has read receipts. There are quite a few features to 7shifts, and I don't even use all of them, but it's nice to know they are there. Overall, 7 Shifts helps me to keep organized and streamline my processes. It saves me a lot of time! Cons I like to print off the time off calendar so my staff can see who has time off, but it is not currently printer friendly. I have to take a screen shot of the page, then crop it and print. I wish the calendar could be downloaded as a PDF. We often have glitchy issues with the 7shifts app. For instance, I never get notified of time off requests, even though I have push notifications and email turned on. My staff often tells me that they can't swap shifts because the app is glitching out. I also wish that if an employee is flagged "sick" for their shift, but their shift got covered, that the app would not send me, and the person who is sick, notifications that they haven't punched in for their shift. That is very annoying. I am not a fan of the new time clocking reports they are trying out. It is confusing and does not provide a clear picture of total hours nor can I print off a time sheet for someone to correct. It's not a good "update" at all. I think 7shifts has so many features, and they seem to be always adding new ones, that they might be having a hard time optimizing the ones they already have. Review Source Response from 7shifts March 22, 2024 Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to support@7shifts.com for any extra feedback or questions. AR Alexis R. Server Food & Beverages Used the software for: 6-12 months ### "I recommend 7shifts. " November 12, 2024 5.0 I used 7shifts when I worked part-time at a restaurant. It was very easy to use and none of my colleagues and I complained about the service. Pros Very user friendly, efficient for what I needed in a scheduling platform. Cons I have nothing negative I can report. It was very intuitive. Review Source SR Susie R. GM Food & Beverages Used the software for: 2+ years ### "It’s Okay" April 16, 2020 3.0 Pros When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app Cons Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers Reason for choosing 7shifts Originally, due to functionality. Which they later changed Review Source Response from 7shifts April 22, 2020 Hi Susie, Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal. As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at support@7shifts.com and we will see what we can do to offer a solution the meets the needs of your business. In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect. We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business. WS Warren S. Owner Restaurants Used the software for: 1-2 years ### "Couldn't be happier" August 31, 2021 5.0 Very positive, great product with great support. Pros Integrates to my POS to track time and clock ins. Easy to learn and easy to set up and easy to use. It has reduced the time I spent scheduling by 90%. Tasks, log book and communication is something I could not live without. Cons More customizing features on tasks would be nice. As well as being able to customize reasons an employee left when you archive. Reason for choosing 7shifts Freeing up time for my business Review Source Response from 7shifts September 7, 2021 Thanks for the review Warren! TC Trinity C. HR and Technical Support Restaurants Used the software for: 1-2 years ### "Great Scheduling Software " September 7, 2021 5.0 I have no regrets, over all love the software. Pros I like the easy use of it and the communication aspect. Cons Minor glitches and some area it lacks in like adjusting certain things. Review Source Response from 7shifts September 8, 2021 Thanks for the review Trinity! ML Melisa L. Assistant Manager Food & Beverages Used the software for: 2+ years ### "I love 7shifts!" December 13, 2022 5.0 Pros I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price! Cons I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc. Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/) Review Source AE Ashley E. Wellness Manager Supermarkets Used the software for: 2+ years ### "7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past" December 13, 2022 4.0 The scheduling feature, though I do not make the work schedule, seems to work well. Pros The way the schedule is laid out on the dashboard is nice and easy to see and understand. Cons I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads. Review Source Brett B. President Food & Beverages Used the software for: 2+ years ### "7Shift Longtime User Review" June 8, 2024 5.0 Works reliably and allows remote scheduling. Pros It works great and allows the team to know and change their schedule on their mobile devices. Cons The price could be a little less costly for a smaller company. Reason for choosing 7shifts They were the first product available about ten years ago. Review Source Response from 7shifts June 10, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. ML Melissa L. Business Finance Manager Restaurants Used the software for: 1-2 years ### "We LOVE 7shifts!!!" April 12, 2024 5.0 I give them an A+. I've needed phone support in the past and they've always been very professional and super helpful. Pros From the ease of publishing weekly schedules to employees being responsible for covering their own shifts when needed or scheduling their own time off and/or sick pay is a game changer. No more manual processes. I especially love the messaging system. I can blast the entire company or certain teams or just the employee when needed. It tracks conversations and allows employees to answer. No need for multiple apps... Cons I really cannot think of a single thing. Review Source Response from 7shifts April 16, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com and they can help you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.