# 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews --- 7shifts 4.7 (1211) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 7shifts Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts.“ December 3, 2025 CR Cory R outside parts salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in.“ December 3, 2025 VC Valery C Front DeskFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work.“ November 18, 2025 MH Matthew H WinemakerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “To make matters worse, the platform keeps stored credit card details on file even after cancellation unless you explicitly demand they be deleted.“ October 30, 2025 JC Joao Gabriel C RecepcionistHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “This software is very functional, before we had trouble managing and dealing with the team according the schedule, from divide and publish the scheduling to internal conversation between the teams inside the job.“ March 7, 2025 NW Nathaniel W ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it.“ January 2, 2026 Mai M ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “All my FOH staff uses it and enjoys it because it is so user friendly and allows them to communicate with me and fellow colleagues with incredible ease!“ December 29, 2025 Jessica D ServerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 1211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hannah V. Food and Beverage Server Restaurants Used the software for: 1-2 years ### "Best App For Shift Work! " October 8, 2024 5.0 I love using 7shifts for checking my work schedule and keeping track of my shifts. It's so easy to see my schedule as well as events that are happening on my work days. The chat function is also great because I can send private messages or a group message to other people to see if they'd like to switch shifts. Gone are the days of email attachments with work schedules. I'm so happy that my workplace uses 7shifts! Pros All the information I need to know for my work shifts is in one place: days I'm working, who I'm working with and special work events happening that day. It's easy to contact people to switch shifts because I know who is and isn't working on specific days. Cons There isn't really anything I don't like about 7shifts as it gives me all the information I need for my weekly schedule in one place. Review Source VR Verified Reviewer Assistant Rooms Operations Manager Hospitality Used the software for: 1-2 years ### "Great app, easy to use!" December 11, 2025 5.0 Pros I liked how it was very easy for associates to submit shift swap requests and for managers to approve them. Same with RTO requests, very easy to use. Additionally, I liked how managers could post announcements and there was also a direct message feature. Cons I really can't think of anything I disliked about 7Shifts. I think the app is very user friendly and easy to use! Review Source Response from 7shifts December 19, 2025 Hi there! Thanks so much for the 10/10 review! We're thrilled that shift swaps, RTO requests, and team communication have been easy to use for both your associates and managers. We appreciate you taking the time to share your experience! Sincerely, The 7shifts Team OM Oliver M. Waiter Hospitality Used the software for: 6-12 months ### "Restaurant shift App" October 13, 2025 3.0 Working in restaurant is the only experience I’ve had with this app. It worked well enough to get the job done. Pros Easy to swap shifts, easy to keep record of shifts and swaps as well as floating shifts for pickup when available. Cons A lot of clutter, but generally works well. Wish there was a better shift swapping system for multiple shifts. Review Source Response from 7shifts October 30, 2025 Dear Oliver, Thank you for your valuable feedback! We are very glad to hear that you found shift swapping and record-keeping easy. We appreciate your honest note. If you'd like to share specific ideas to help us streamline our features, please email our team at support@7shifts.com. We are committed to improvement! Sincerely, The 7shifts Team AT Andrena T. Catering Manager Food & Beverages Used the software for: 1-2 years ### "Easy to Use and Manage Multiple Employee Schedules" February 3, 2026 5.0 Pros 7shifts makes it really easy to manage schedules, time off request, manage labor hours and easily allows you to communicate with all teams. Cons I didn't have any issues using 7shifts, sometimes that mobile application wouldn't load but was easily and quickly fixed. I assume it was due to updates. Review Source Response from 7shifts February 19, 2026 Hi Andrena, Thank you for the fantastic feedback! We are so glad to hear that 7shifts is making it really easy to manage your schedules, time off requests, and team communication. We appreciate your honest note regarding the mobile application loading times. We are always working to ensure our updates provide a seamless experience so you can get back to your team quickly. Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team NM Noah M. Expediter Restaurants Used the software for: 6-12 months ### "Viewing shifts on 7shifts" October 24, 2025 4.0 7shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. Pros I liked that 7shifts made it very easy for myself and fellow employees to review and even share shifts. Cons There were times that the information was not up to date regarding shift availability that led to some shifts getting mixed up. Review Source Response from 7shifts October 30, 2025 Dear Noah, Thank you for your fantastic review! We are delighted that 7shifts makes shift trading easy for you and your team—that is our core goal! We also apologize for the mix-up regarding shift availability. We want your experience to be seamless. If this happens again, please reach out to our dedicated support team directly at support@7shifts.com. We're here to help! Sincerely, The 7shifts Team CR Cory R. outside parts sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "7 SHIFTS REVIEW 2025" December 3, 2025 4.0 Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. Pros Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts. Cons Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in. Review Source Response from 7shifts December 4, 2025 Hi Cory, We are thrilled that 7shifts is streamlining your team's communication using built-in messaging and announcement features. It's great to hear staff appreciate the ease of viewing schedules and managing shifts. We appreciate your honest feedback regarding the occasional performance issues you noted. We continually invest in ways to improve our product, enabling operators like you to succeed. Thank you for helping us improve! The 7shifts Team VR Verified Reviewer Server Restaurants Used the software for: 2+ years ### "Great platform!" October 30, 2025 5.0 Pros Super easy to use, easy to pick up open shifts, easy to give hits away, easy to track hours worked and pay per day Cons Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules Review Source Response from 7shifts November 12, 2025 Hi there, We are delighted you find 7shifts super easy to use for tracking hours, pay, and managing shifts - that is a huge win for us! We appreciate your honest feedback that the scheduling display can be confusing for future weeks. We are continuously working to enhance visual clarity, and your note is valuable. Thank you for trusting 7shifts! Sincerely, The 7shifts Team EH Elizabeth H. WAITRESS Restaurants Used the software for: 1-2 years ### "7shifts is perfect" December 17, 2025 5.0 overall, great experience. Much easier that texting and missing a response or not being able to keep track of the responses. Pros Hi, I really like 7shifts for my waitressing job. Whenever i have a shift that i can trying to get covered, I just post it here. Cons there really isn't anything i don't like about it. its easy, efficient, and timely. all things i need for this type of app. Review Source Response from 7shifts December 19, 2025 Hi Elizabeth, Thank you for the great review! We're so happy to hear that 7shifts makes finding shift coverage easy for you. You're absolutely right: having everything in one place beats juggling texts any day. We appreciate you sharing your experience! Sincerely, The 7shifts Team CE Crystal E. Prep Food & Beverages Used the software for: Less than 6 months ### "7 shifts making waves" August 30, 2025 5.0 My overall experience with 7 shifts so far has been nothing shy of spectacular. It truly is a great program Pros I love the ease and convenience of this system. Everything is right there in your fingertips. I love how easy it is to communicate and navigate the system Cons I honestly have no negative opinions about 7 shifts. It is a great platform for employers and employees Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. VR Verified Reviewer Senior Account Executive Hospital & Health Care Used the software for: 6-12 months ### "A good tool but need a bit of improvement " September 18, 2025 4.0 7shifts keeps my team organized with easy scheduling, but occasional glitches slow things down and can be stressful Pros I really like how 7shifts makes scheduling simple and clear. It has great communication and easy shift swaps Cons 7shifts works well, but notifications can be delayed and the app sometimes runs a bit slow which makes the experience less enjoyable Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. GC Gerad C. President/Founder Hospitality Used the software for: 6-12 months ### "A Huge Lifesaver for Our 250-Seat Restaurant" October 30, 2019 5.0 I really love the 7shifts people. They are passionate about what they're doing, super engaged with customers and always working to make us happy. They are a tech company that is really keeping the customer's needs in mind and working to make our lives better/easier. At this point I couldn't fathom losing the 7shifts toolkit at Prairie Dog Brewing. Pros 7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for communication with staff, basic HR data, etc. We use the free 7punches app to track time punches, which also has some nifty features that help us manage labour costs and keep better tabs on things like lateness. What I'm most excited about now is 7shifts' built-in "Optimal Labor" tool, which combined with our POS sales integration, provides me with HOURLY forecasts for my sales on given upcoming week, then tells me how many servers, bartenders, etc it thinks I should have on based on my sales, labour targets and past scheduling. It's not perfect, but its hugely helpful and lightyears ahead of what we were doing in the past, taking only a fraction of the time. 7shifts is a tech company that really gets restaurants and what we need, I eagerly anticipate every update to the software. I'm a techno-geek at heart, with my own tech industry experience, and by working with the 7shifts people and products, I immediately see a really healthy, creative tech culture at the company, which are poised to keep moving at a phenomenal pace and quality of output. Cons I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant). I love the 7shifts web API and use it for quite a lot of our own software, but the documentation is really incomplete/out of date and I have to do a lot of reverse engineering either from their website or by making educated guesses. I can imagine that this might cause some friction or limit the abilities of third parties to integrate with 7shifts. Third party integrations have not been as robust or full-featured as I'd hoped, at least the TouchBistro/7shifts integration, but I think that's more due to the other side of the integration than the 7shifts people. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing 7shifts We looked at about a dozen other scheduling platforms, most of which I can't remember any longer, but like I said earlier, 7shifts is not just a scheduling platform -- it is 100% geared towards restaurant use, where most of the others are generalist platforms. Out of the scheduling platforms that did focus on restaurants, 7shifts lead the pack by miles in terms of its capability (like 3rd-party integrations), robustness, and thoughtful approach toward solving problems in ways that make both staff and management happy. At the time, 7shifts was the only platform I could find that would apply machine-learning artificial intelligence workflows to restaurant scheduling, which was something I am passionate about and really want to see at our organization. Switched from [TrackSmart Scheduling](https://www.capterra.com/p/153007/TrackSmart-Scheduling/) 7shifts is really a suite of extremely well-thought-out and heavily integrated tools that work in concert to form a single application/website where the whole is greater than the sum of its parts. Their user and administrator documentation is great, they have mobile apps for both major platforms, and their scheduling software directly addresses common restaurant use cases in ways that just make sense for both staff and management. 7shifts integrated with our TouchBistro Point of Sale software. Finally, this was the only scheduling company I could find that applied Machine Learning algorithms to scheduling/shift data to create an auto-scheduling feature. That was the starting point of my search for scheduling software, as scheduling is a really great use of this type of AI tech. Review Source Response from 7shifts November 4, 2019 Wow! Thanks so much for this amazing, detailed review Gerad. Our entire team really values your feedback and are thrilled to have the opportunity to work with you and your staff every day. We are working tirelessly to ensure that we are THE best labor management solutions for restaurants, so validation from our amazing users like yourself really drives home that we are on the right path. Also, thanks so much for the feedback on our Auto-Scheduler we are actively working on providing this functionality to more users like yourself and look forward to showing you what we are working on soon. Cheers! CR Chris R. General Manager Restaurants Used the software for: 2+ years ### "Stacked and Folded Social House Review of 7Shifts" August 31, 2021 5.0 Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the water!! Pros Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end. Cons Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful. Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing 7shifts I liked the way it looked, the ease of learning it and the great support staff when we first started!!! Their patience and understanding was just awesome!!! Review Source Response from 7shifts September 7, 2021 Thanks for the review Chris! SS Shannon S. Operator Restaurants Used the software for: 2+ years ### "Great product, and the price is so affordable" February 10, 2023 5.0 The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software. Pros I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one. Cons I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing 7shifts I already have excel and used it prior, but I needed something that was much more advanced. Review Source SR Sahan R. Hospitality Hospitality Used the software for: 1-2 years ### "Easy to use " March 9, 2025 5.0 Easy and convenient to use. View schedule and swap shifts Pros East to navigate, swapping shifts was easy as well as requesting time off Cons Didn’t synch with my calendar at times, wouldn’t give me the option to do so Review Source Response from 7shifts March 10, 2025 Hi Sahan, Thank you for taking the time to share your experience with 7shifts! We're glad to hear you like the product. For ay specific feedback you'd like to share further to help us improve our product, feel free to pass it along to reviews@7shifts.com. AR Alexis R. Server Food & Beverages Used the software for: 6-12 months ### "I recommend 7shifts. " November 12, 2024 5.0 I used 7shifts when I worked part-time at a restaurant. It was very easy to use and none of my colleagues and I complained about the service. Pros Very user friendly, efficient for what I needed in a scheduling platform. Cons I have nothing negative I can report. It was very intuitive. Review Source LD Louise D. Consult Construction Used the software for: 1-2 years ### "Difficult and hard " December 26, 2024 4.0 Difficult and frustrating and confusing and hard Pros Easy to use online only and not through the app Cons Using through the app is confusing and very frustrating Review Source BM Brandon M. Owner Retail Used the software for: Less than 6 months ### "Great for any business. " April 16, 2025 5.0 Great experience overall with 7shifts including support. Pros Easy to use, clean UI and its feature rich for any business. Cons EWA integration could be better and more user friendly. Review Source CD Carl D. News Director Broadcast Media Used the software for: Less than 6 months ### "Time tracking for the right job" September 24, 2024 4.0 Works for time and project tracking, but is not really for us. Pros Works well for time and project management Cons Kind of pricey for a small team, and has a lot of features we don't need. Review Source AU Adalberto U. Customer service representative Consumer Services Used the software for: Less than 6 months ### "7shifts review " September 9, 2024 4.0 Pros I like the interface and the ease of use. Cons Lack of options compared to other softwares, in my opinion. Review Source KN Kendrick N. CEO Food & Beverages Used the software for: Less than 6 months ### "7shifts to manage your shifts." June 27, 2024 5.0 As easy as it can get. Just give it a try. Pros Easy to set up, add employees and wages. Cons Nothing to dislike, this app has everything I need. Review Source JC Jessica C. Sales Associate Retail Used the software for: Less than 6 months ### "Clock in and clock out simply " June 19, 2024 5.0 I love it. Its simple to use and highly recommended and very easy to use Pros I like how it simple to use. Just type in your employee id and password and click the clock on, clock off button. You get paid for the work youve worked hard for Cons I forgot my password when i first started working an my login was locked. So i had to write my times. But i got paid the same if i were to clock in on the computer Review Source KA Katelynn A. Marketing director, host manager, supervisor of restaurant Food & Beverages Used the software for: 6-12 months ### "Easy, accessible, quick,multifunctional toll done GREAT" November 25, 2023 5.0 Pros Seeing the schedule, access to your pay stub and seeing how much you made after your shift with tax taken out ( depending on your state) Notifications when schedule changed. Notifications when your shift starts in an hour 🙌, access to pay stubs easily, you can see whos scheduled when and get their contact as needed . Also great for communication between the team! Cons Not sure if its something on our end ( probably is) but we changed systems and now use spot on . And we no longer can connect timesheet or or see the paystubs.. cant verify vlock in. Its not connected. Weve been told it will take 2 weeks to transfer everything over and its been over 2 - 3months . Not sure if thr system we use doesnt want to connect or if its something on our admin office end . Review Source Response from 7shifts December 5, 2023 Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to reviews@7shifts.com for any extra feedback or questions. LC Laura C. Operations Services Manager Food & Beverages Used the software for: 6-12 months ### "Good bang for your buck" August 31, 2021 5.0 Having used several different scheduling softwares in the past, 7Shifts is by far my favorite. It's easy to use, has a really wonderful app, and is constantly adding new features, all at a really affordable price. The support team is always available and can answer any questions. Pros 7Shifts is intuitive and sleek. Compared to other software we've used in the past, both the webpage and app provide quick syncing with our POS and offer a wide variety of features- from logbook notes, customizable and scheduled tasks lists, and shift swapping abilities. Cons We would love to see even more customizable options, especially with the new tasks list feature (such as temp range options/recall ability, reminder emails, etc). Review Source Response from 7shifts September 7, 2021 Thanks for the review Laura! WS Warren S. Owner Restaurants Used the software for: 1-2 years ### "Couldn't be happier" August 31, 2021 5.0 Very positive, great product with great support. Pros Integrates to my POS to track time and clock ins. Easy to learn and easy to set up and easy to use. It has reduced the time I spent scheduling by 90%. Tasks, log book and communication is something I could not live without. Cons More customizing features on tasks would be nice. As well as being able to customize reasons an employee left when you archive. Reason for choosing 7shifts Freeing up time for my business Review Source Response from 7shifts September 7, 2021 Thanks for the review Warren! JG Jessica G. Residence Manager Hospital & Health Care Used the software for: 2+ years ### "7shifts- User friendly and Great!" June 23, 2022 5.0 I would say my overall experience is a 10/10! Such a fantastic software and so user friendly. I have used this software for over two years and have yet to find an issue. Pros A major pro for me is that you can update all shift times, sick calls and building changes on the spot and it gets sent out to everyone. That way all employees stay updated as to where everyone is and what time they are available. Cons I would be very honest if there were cons about this software, but there is not! We went from making our schedules in an excel doc and this has been an amazing change! Reason for choosing 7shifts We were presented with 7Shifts and shown what it looked like, how it worked and how it would benefit our company. We decided to go with it and have never looked back! Review Source Response from 7shifts June 24, 2022 Thanks so much for the review Jessica! We love hearing how much of an improvement 7shifts has been over excel. Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)