# 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 7shifts the right Employee Scheduling solution for you? Explore 1212 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews --- 7shifts 4.7 (1212) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 4th, 2026 # Reviews of 7shifts Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Intuitive and user-friendly design 94% positive reviews out of 286 Most reviewers report ease of use, highlighting a straightforward interface accessible to all experience levels. Frequent glitches and disruptions 64% negative reviews out of 101 Some reviewers describe bugs and issues causing slowdowns, unexpected logouts, and occasional data syncing problems. Cory R outside parts sales, 501 - 1,000 employees. "Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in." Centralized team communication tools 93% positive reviews out of 76 Most reviewers describe team communication as seamless, enabling everyone to stay informed and connected daily. Unreliable notifications system 56% negative reviews out of 72 Some reviewers indicate notifications and announcements are inconsistent, delayed, or overwhelming for larger teams. Jennifer R Owner, 11 - 50 employees. "In addition, the shift pool notifications don't always work & a resolution hasn't been reached on this." Significant time-saving automation 97% positive reviews out of 36 Most reviewers find time saving a major benefit, reducing manual work and minimizing scheduling errors. Limited mobile app functionality 42% negative reviews out of 52 Some users report the mobile app is slower, less robust, and occasionally fails to sync with desktop features. ## Showing most helpful reviews Showing 1-25 of 1212 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leandro U. Financial Food & Beverages Used the software for: 2+ years ### "7 Shifts for restaurant schedule Management " November 5, 2020 5.0 My managers and employees love it. Pros It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company. Cons To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom is not practical and is not linked to cellphone numbers. Review Source Response from 7shifts November 6, 2020 Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers! NW Nathaniel W. Manager Food & Beverages Used the software for: 1-2 years ### "7shifter 4 ever" January 2, 2026 5.0 All in all, I can say that seven shifts is probably one of the most reliable sources of timekeeping money management when it comes to businesses and they’re very affordable Pros The efficiency when it comes to clocking someone’s hours is very reliable. It seems as if this company has mastered the art of getting hours in accurate calculations for payment down to a Science. Cons One of the only downsides 27 is that the app sometimes crashes and it’s hard to understand which amount of hours are being calculated and then with American companies they use it. The Canadian time difference is a lot. Review Source Response from 7shifts January 8, 2026 Dear Nathaniel, Thank you for the fantastic 5-star review! We are thrilled to hear that you find our time-tracking reliable and accurate. We certainly strive to make it as accurate as possible for your payments. We appreciate your honest feedback regarding the app performance and time zone calculations. We are always working towards making our product the best for all restaurant operators. It is great to know that you find 7shifts to be a reliable and affordable source for your business! Sincerely, The 7shifts Team OM Oliver M. Waiter Hospitality Used the software for: 6-12 months ### "Restaurant shift App" October 13, 2025 3.0 Working in restaurant is the only experience I’ve had with this app. It worked well enough to get the job done. Pros Easy to swap shifts, easy to keep record of shifts and swaps as well as floating shifts for pickup when available. Cons A lot of clutter, but generally works well. Wish there was a better shift swapping system for multiple shifts. Review Source Response from 7shifts October 30, 2025 Dear Oliver, Thank you for your valuable feedback! We are very glad to hear that you found shift swapping and record-keeping easy. We appreciate your honest note. If you'd like to share specific ideas to help us streamline our features, please email our team at support@7shifts.com. We are committed to improvement! Sincerely, The 7shifts Team VR Verified Reviewer Assistant Rooms Operations Manager Hospitality Used the software for: 1-2 years ### "Great app, easy to use!" December 11, 2025 5.0 Pros I liked how it was very easy for associates to submit shift swap requests and for managers to approve them. Same with RTO requests, very easy to use. Additionally, I liked how managers could post announcements and there was also a direct message feature. Cons I really can't think of anything I disliked about 7Shifts. I think the app is very user friendly and easy to use! Review Source Response from 7shifts December 19, 2025 Hi there! Thanks so much for the 10/10 review! We're thrilled that shift swaps, RTO requests, and team communication have been easy to use for both your associates and managers. We appreciate you taking the time to share your experience! Sincerely, The 7shifts Team NM Noah M. Expediter Restaurants Used the software for: 6-12 months ### "Viewing shifts on 7shifts" October 24, 2025 4.0 7shifts did make reviewing and trading shifts fairly easy for myself and others. While we did not use to platform for much other than shift information, it was very helpful in the aspects in which I used it. Pros I liked that 7shifts made it very easy for myself and fellow employees to review and even share shifts. Cons There were times that the information was not up to date regarding shift availability that led to some shifts getting mixed up. Review Source Response from 7shifts October 30, 2025 Dear Noah, Thank you for your fantastic review! We are delighted that 7shifts makes shift trading easy for you and your team—that is our core goal! We also apologize for the mix-up regarding shift availability. We want your experience to be seamless. If this happens again, please reach out to our dedicated support team directly at support@7shifts.com. We're here to help! Sincerely, The 7shifts Team CR Cory R. outside parts sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "7 SHIFTS REVIEW 2025" December 3, 2025 4.0 Staff appreciate the ability to easily view their schedules, request time off, and trade or pick up open shifts directly through the app. Pros Built-in messaging, group chats, and announcement features streamline team communication, reducing the need for multiple apps, phone calls, and texts. Cons Users report occasional performance issues, such as slow loading times, random logouts, and server crashes that can disrupt clocking in. Review Source Response from 7shifts December 4, 2025 Hi Cory, We are thrilled that 7shifts is streamlining your team's communication using built-in messaging and announcement features. It's great to hear staff appreciate the ease of viewing schedules and managing shifts. We appreciate your honest feedback regarding the occasional performance issues you noted. We continually invest in ways to improve our product, enabling operators like you to succeed. Thank you for helping us improve! The 7shifts Team VR Verified Reviewer Server Restaurants Used the software for: 2+ years ### "Great platform!" October 30, 2025 5.0 Pros Super easy to use, easy to pick up open shifts, easy to give hits away, easy to track hours worked and pay per day Cons Scheduling display is somewhat hard to use and follow, can be confusing when looking at future schedules Review Source Response from 7shifts November 12, 2025 Hi there, We are delighted you find 7shifts super easy to use for tracking hours, pay, and managing shifts - that is a huge win for us! We appreciate your honest feedback that the scheduling display can be confusing for future weeks. We are continuously working to enhance visual clarity, and your note is valuable. Thank you for trusting 7shifts! Sincerely, The 7shifts Team EH Elizabeth H. WAITRESS Restaurants Used the software for: 1-2 years ### "7shifts is perfect" December 17, 2025 5.0 overall, great experience. Much easier that texting and missing a response or not being able to keep track of the responses. Pros Hi, I really like 7shifts for my waitressing job. Whenever i have a shift that i can trying to get covered, I just post it here. Cons there really isn't anything i don't like about it. its easy, efficient, and timely. all things i need for this type of app. Review Source Response from 7shifts December 19, 2025 Hi Elizabeth, Thank you for the great review! We're so happy to hear that 7shifts makes finding shift coverage easy for you. You're absolutely right: having everything in one place beats juggling texts any day. We appreciate you sharing your experience! Sincerely, The 7shifts Team CE Crystal E. Prep Food & Beverages Used the software for: Less than 6 months ### "7 shifts making waves" August 30, 2025 5.0 My overall experience with 7 shifts so far has been nothing shy of spectacular. It truly is a great program Pros I love the ease and convenience of this system. Everything is right there in your fingertips. I love how easy it is to communicate and navigate the system Cons I honestly have no negative opinions about 7 shifts. It is a great platform for employers and employees Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. VR Verified Reviewer Senior Account Executive Hospital & Health Care Used the software for: 6-12 months ### "A good tool but need a bit of improvement " September 18, 2025 4.0 7shifts keeps my team organized with easy scheduling, but occasional glitches slow things down and can be stressful Pros I really like how 7shifts makes scheduling simple and clear. It has great communication and easy shift swaps Cons 7shifts works well, but notifications can be delayed and the app sometimes runs a bit slow which makes the experience less enjoyable Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. RM Ray M. General Manager Restaurants Used the software for: 1-2 years ### "Pizza Ranch Gillette, WY" April 1, 2024 4.0 Decent experience, but I'm starting to waiver if I will continue to use it. Pros Easy to use, easy for employees to use. It's mobile and I can access it from anywhere, as can our employees Cons Lack of sync with Revel POS which makes me hesitant to continue to use it. Reason for choosing 7shifts Thought it would work well with Revel POS. Switched from [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) 7 Shifts was recommended by Revel and Pizza Ranch Review Source Response from 7shifts April 9, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to support@7shifts.com and they can help you. LB Leslie B. Owner Restaurants Used the software for: 1-2 years ### "Best Decision " November 26, 2019 5.0 I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class! Pros We can maximize profit by scheduling exactly where needed with forecasting We can create a schedule in minutes verses an hour We can eliminate scheduling employees on requested days off or outside of their availability Employees can update availability, time off without bothering management Employees find a replacement for their shift after schedule is posted instead of bothering management Managers can monitor labor in real time on phone app dashboard report We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc) Employees can access by phone or computer Employees can provide immediate shift feedback at end of shift Managers can distribute hours and tasks evenly and monitor Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday Cons To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone. Reason for choosing 7shifts The innovative team thinks very progressively with amazing customer service and wanted to hear what we needed and didn't like in a scheduling program. The continue to seek input and encourage us to make product suggestions which we see get developed and benefit all users. Review Source Response from 7shifts December 2, 2019 Amazing! Thanks for the review Leslie. We are grateful for your feedback and it has made our team's day to hear from every department at 7shifts is pulling together to provide more value to you and your business. It's feedback like this that reminds us why labor management is vitally important to operators like yourself and we look forward to providing you and your team even more value in the future. AW Allison W. GM Food & Beverages Used the software for: Less than 6 months ### "Still learning the ropes, but seems decent" March 7, 2022 4.0 Pros We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far. Cons The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing 7shifts Deputy charges per employee. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) We want to access the optimal labor feature in 7shifts. 7shifts seems more geared towards QSR than Homebase. Review Source Response from 7shifts March 8, 2022 Thanks for the review Allison! We are confident that our optimal labor tool is going to be a game-changer for your restaurant and our team is here to support your. SR Sahan R. Hospitality Hospitality Used the software for: 1-2 years ### "Easy to use " March 9, 2025 5.0 Easy and convenient to use. View schedule and swap shifts Pros East to navigate, swapping shifts was easy as well as requesting time off Cons Didn’t synch with my calendar at times, wouldn’t give me the option to do so Review Source Response from 7shifts March 10, 2025 Hi Sahan, Thank you for taking the time to share your experience with 7shifts! We're glad to hear you like the product. For ay specific feedback you'd like to share further to help us improve our product, feel free to pass it along to reviews@7shifts.com. LD Louise D. Consult Construction Used the software for: 1-2 years ### "Difficult and hard " December 26, 2024 4.0 Difficult and frustrating and confusing and hard Pros Easy to use online only and not through the app Cons Using through the app is confusing and very frustrating Review Source BM Brandon M. Owner Retail Used the software for: Less than 6 months ### "Great for any business. " April 16, 2025 5.0 Great experience overall with 7shifts including support. Pros Easy to use, clean UI and its feature rich for any business. Cons EWA integration could be better and more user friendly. Review Source AC Alexandros C. Data analyst Internet Used the software for: Less than 6 months ### "Useful software " February 14, 2025 4.0 Quite decent so far, I am satisfied with the software Pros Very useful software with cool features to help you organise stuff Cons A bit outdated layout and interface, but still cool Review Source BT Ben T. Assistant professional Sports Used the software for: 1-2 years ### "Great app for scheduling" August 30, 2024 5.0 Overall, I think 7shifts is a great software for scheduling and payroll. Pros It is very easy to check individual schedule and the whole staff schedule. Swapping shift is easy as well. Booking time off also easy. Cons There is nothing I dislike from the 7 shift app. Review Source Scotty M. General Manager Food & Beverages Used the software for: 6-12 months ### "7 Shifts Is A Good Product" July 16, 2024 4.0 Pros Scheduling was easy, visible, and incredibly helpful. Cons The user interface was very annoying to use at times. Review Source Brett B. President Food & Beverages Used the software for: 2+ years ### "7Shift Longtime User Review" June 8, 2024 5.0 Works reliably and allows remote scheduling. Pros It works great and allows the team to know and change their schedule on their mobile devices. Cons The price could be a little less costly for a smaller company. Reason for choosing 7shifts They were the first product available about ten years ago. Review Source Response from 7shifts June 10, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. LC Laura C. Operations Services Manager Food & Beverages Used the software for: 6-12 months ### "Good bang for your buck" August 31, 2021 5.0 Having used several different scheduling softwares in the past, 7Shifts is by far my favorite. It's easy to use, has a really wonderful app, and is constantly adding new features, all at a really affordable price. The support team is always available and can answer any questions. Pros 7Shifts is intuitive and sleek. Compared to other software we've used in the past, both the webpage and app provide quick syncing with our POS and offer a wide variety of features- from logbook notes, customizable and scheduled tasks lists, and shift swapping abilities. Cons We would love to see even more customizable options, especially with the new tasks list feature (such as temp range options/recall ability, reminder emails, etc). Review Source Response from 7shifts September 7, 2021 Thanks for the review Laura! JM Jasmine M. Manager Entertainment Used the software for: 2+ years ### "Very Easy to Use and Integrate" August 31, 2021 5.0 Overall 7Shifts has helped us keep down labor costs, communicate with ease, schedule based on business needs, and streamline our payroll. I can't say enough about it and I rave about it to all my friends in every industry. Pros I personally love this scheduling software over the others I've used in the past. The mobile access gives our employees control of their own schedules and ease of seeing where they need to be. The scheduler is so easy to use and even easier if you set up templates. Tracking labor costs vs our sales has helped in so many ways to keep our costs down. The logbook has become one of the most used features among our managers. And the timesheets being able to integrate with our payroll software has made payday just a few clicks away. Cons It really is the easiest software. Almost dummy-proof. There's not much bad I can even say about it. I've used quite a few of the competitors. This one is far superior. Review Source Response from 7shifts September 7, 2021 Wow, thanks for the kind words Jasmine. That means an awful lot to our team! DH David H. Owner Food & Beverages Used the software for: 2+ years ### "High powered timekeeping for low entry cost." August 31, 2021 5.0 7punches is high powered, low cost product that was very easy to launch company wide. Pros 7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices. Cons 7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing 7shifts Low cost fast start. Review Source Response from 7shifts September 7, 2021 Thanks for the review David! TR Trina R. Daily Operations Manager Food & Beverages Used the software for: 1-2 years ### "Good Platform for the Price" December 13, 2022 4.0 Improved scheduling contact as we don't have to wait to speak with employees, the ability for better employee long-term planning for scheduling and the ability to connect all managers and see progress for scheduling in real time. Pros Quick setup for new employees. Mobile and desktop options are great for matching employee preferences Cons Included how-to videos for employees, group filtering features in time sheets, searchable employees during scheduling, the ability to set points vales for absences and tardiness, Review Source SS Samson S. General Manager Restaurants Used the software for: 2+ years ### "7 Shifts works" March 28, 2024 4.0 I am generally happy with it, and once I'm in a rhythm it's efficient and effective. Pros The ability to create open shifts, schedule templates, easily maneuver shifts and see requested days off, availability desires and schedule events all make a for a robust scheduling too. Cons Needs previous of the 2 days surrounding the work week to ensure better scheduling, clearer availability systems or the ability of a manager to input availability based on conversations they had, and it needs more robust event scheduling options that can be tied to open shifts that need to be filled Review Source Response from 7shifts April 2, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. 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