# Page 16 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews --- 7shifts 4.7 (1211) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of 7shifts ## Showing most helpful reviews Showing 376-400 of 1211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jennifer C. Office Manager Food & Beverages Used the software for: 1-2 years ### "Great for Tracking" August 31, 2021 5.0 Overall, support staff is great and I enjoy the ease of navigation throughout the system. Pros I like how easy it is to find the information needed when trying to find employee hours and information. Cons I did find it a little frustrating when we were trying to get our integrations back online. It took almost a month to get all of it sorted and updated. Reason for choosing 7shifts This system was already in place when I started working here. Review Source Response from 7shifts September 7, 2021 Thanks for the review Jennifer! MW Matthew W. Business Owner Hospitality Used the software for: 2+ years ### "7Shifts went to a great platform for a good price to completely unusable and shockingly overpriced." November 2, 2017 2.0 This software previously helped us save time and implement clear communication. It now is unusable and has little to no benefit. Pros 7Shifts has a clean website that is easy to use when it is up. The best thing about the software was how it worked before they updated the system to be unusable and increased their prices by almost 600%. Cons 7Shifts' new tools are not thoughtful and don't work with other systems. They have overhauled their system and the new system consistently has issues that make the website and apps unusable. Additionally, the regular system crashes come as 7shifts went from a very reasonable a month depending on the size of your business, to $57 for what we were paying a month for previously. Poor support along with a "Sorry! You are SOL" way of doing business makes 7Shifts a must avoid. Every update from 7Shifts has also included problem after problem. While the system to sign up for their service never goes down, the apps and website are now regularly unusable. Review Source CS Chelsea S. Business & Events Manager Hospitality Used the software for: 1-2 years ### "Happy with 7Shifts!" November 6, 2020 5.0 Very happy with the appearance and functionality of this system. Makes scheduling easy and enjoyable. Pros It's easy to use for scheduling purchases. We love the different roles and breakdown between each department. Cons Sometimes staff complain they are not receiving messages or notifications right away, even if they are set up correctly for email and push notifications. Not sure if this is just a user error... we have to send them "password reset" to basically refresh their accounts. Has happened multiple times, but not all the time. Reason for choosing 7shifts Seemed like the best value at the time, and we really liked the layout. Review Source Response from 7shifts November 16, 2020 Thanks for the great, detailed review Chelsea! We appreciate your feedback and love how much 7shifts has helped your restaurant. MC Mark C. Owner Food & Beverages Used the software for: 2+ years ### "Great app" November 12, 2020 5.0 Over all we like the features as we sync data with Toast POS. Can't justify the cost difference for the next tier up. But we love what currently use the product for. Pros We love the scheduling feature of the app. We also like that we can send texts directly to staff from the app. Allows for accountability. Staff can give up and pick up shifts with appropriate approvals. Cons The payroll reporting could be improved. Found that when we tested, it didn't match our POS numbers. Also, the app on the phone needs to be improved for work flow. Sometimes you have to do an extensive search to get the proper functionality from the phone. Review Source Response from 7shifts November 18, 2020 Thanks for the review Mark! Kevin C. Front Of House Manager Food & Beverages Used the software for: 6-12 months ### "Keeps our staff communicating " March 29, 2019 5.0 Pros I enjoy how I can schedule staff with ease and even duplicate previous schedules, only sending to those who have changed. Shift pool option is super efficient and allows for staff to cover each other's shifts easily. Messaging option allows us all to stay in touch and there's even a broadcasting space for announcements. Cons Sometimes the hours entered vs wage doesn't come to an accurate result otherwise it's great. Review Source Response from 7shifts April 2, 2019 Thanks for the review Kevin! We really enjoy working with you and your team at CoM (not to mention we love your instagram) and appreciate the kind words. Look for more enhancements to our chat and announcements features in 2019 :) As for your scheduled hours vs wages, I've pass that feedback along to our product team to take a look. All the best! MG Michael G. Owner Restaurants Used the software for: 2+ years ### "7Shifts key to our business " November 5, 2020 5.0 Pros The ability to manage shifts with all the staff vs old way of calling and texting people ... it was a game changer. Cons Would like better tools around managing overtime alerts, labor rate alerts, etc to ensure management is cutting as needed. It would be nice to have better ways to download into quickbooks as well and even tax forms, i9 stuff to automate. Reason for choosing 7shifts Linked with Cake Review Source Response from 7shifts November 13, 2020 Thanks for the review Michael! "Game changer" is something we LOVE to hear, so thanks for the kind words. Also, thanks for the great suggestions. I've passed that along to our development team to review. Someone will most likely reach out to you in order to pick your brain on what you would like to see. MB Michael B. Owner Hospitality Used the software for: 2+ years ### "Beamer’s Coffee Bar" January 17, 2019 5.0 Watching our sales correspond with the labour reports from 7Shifts has been a game changer. The mobile app makes it so easy to see as an owner where you need your staffing levels to be each day, but it also records history so you can go back and see what your sales and labour with even a weather report from a year ago that day. Also the 7Punch system has made it real easy for our staff to clock in and out. Keeps it simple and easy to use. Pros The integration of 7Shifts labour reports to our POS TouchBistro sales reports has been the perfect marriage. The interface of 7Shifts software has been easy to understand and use with admin, managers and staff levels. Cons Not much to say here because when moving over from another employee staffing company you quickly see the difference and benefits that 7Shifts has to offer you. Review Source Response from 7shifts January 18, 2019 Thanks for the outstanding review Michael! Our team has loved working with you and your team and we're SO excited to hear about the value that 7shifts and TouchBistro together are bringing to your business. We look forward to working with you and helping your business grow for years to come. Cheers! CF Corey F. Taproom Manager Food & Beverages Used the software for: 1-2 years ### "Corey" December 13, 2022 4.0 Pros Copying shifts, and managing time off. Also the availability function was nicer than i've seen in others. Cons I need to learn integration with Google Calendar Review Source kD keith D. Area Manager Restaurants Used the software for: 2+ years ### "Great Product" November 16, 2020 5.0 Pros Ease of use for employees and managers. Integration into Pos / Payroll export. Live labor and Sales Manager log and calendar Cons Long time for install date to be scheduled. Switched from [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) I didnt like that they charged the employees to download the app. Review Source Response from 7shifts November 24, 2020 Thanks for the review Keith! We are really happy to hear that you've made the switch to a platform that values your team as much as you. We will always try to ensure that we keep 7shifts easy (and free!) for employees. AH Amy H. GM Restaurants Used the software for: 2+ years ### "The best software " November 19, 2019 4.0 The ease of scheduling is awesome- weather, budget etc is all there so you do not have to have multiple screens open. Pros It's simplicity. Easy for employees to put up shifts for grabs, easy to assign, easy to message employees and keep everything in one place. Cons The event page could use better navigating tools- ie. a drop down menu for searching past or future dates. We book a lot of weddings and christmas parties 6 months to 1 year in advance and would be nice not have to click through all the months to get to desired date. Review Source Response from 7shifts November 20, 2019 Thanks for the review Amy! We really appreciate you and the rest of the Drift team's support. One of our favourite local spots. Also, thank you for the feedback on the events page. I've passed that along to our product team to look at and see how they can make this even better for you :) BR Brandon R. Head Chef Hospitality Used the software for: 6-12 months ### "No problem " August 31, 2021 4.0 Helps monitor when I can/cannot make cuts Pros I like that it does the equations for me. That it uses in real time data to help with when to have my staff come in. Cons I have not ran into problems yet. This is a very convenient app. Review Source Response from 7shifts September 3, 2021 Thanks for the review Brandon! We know that knowing when to cut shifts is a huge problem for restaurant folks in order to stay profitable. We're thrilled to hear we've helped you with that. CN Chelsey N. Pastry Chef Food Production Used the software for: 2+ years ### "Very useful program" November 5, 2020 5.0 Pros This app is a must for any business. We use it daily for scheduling, time clocking, and when it comes to payroll. It also allows us to keep track of requested time off for employees. The app is very easy to use and makes quick work of any task. Cons The only problem I have with the app is the inability to alter time punches for my employees. I have to open a web browser to do that, it would be convenient if I could use the app for that as well. Review Source Response from 7shifts November 13, 2020 Thanks for the review Chelsey! Hearing that 7shifts is "must" for businesses makes our day. I have passed along your feedback regarding altering time punches on mobile to our development team :) MM Mia M. General Manager Restaurants Used the software for: 1-2 years ### "Yes to 7shifts" December 13, 2022 5.0 Really good! Use for all scheduling needs and projections Pros Quick and easy to use! A lot of companies use which makes it nice when hiring on new staff memberz Cons Sometimes auto logs out and displays times weird. Switched from [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Company wide change Review Source JR Justin R. GM Restaurants Used the software for: 6-12 months ### "Good product" December 13, 2022 4.0 I like our experience Pros Has a lot of different features. On boarding, and other. Cons I like schedulefly platform for scheduling better Review Source KA Kayo A. owner Food & Beverages Used the software for: 2+ years ### "Multiple business" December 13, 2022 4.0 Pros Easy to use, I do not have to explain much to new employees.Many people has experience with it. Cons SO these days there are many who work more than 1 job and even if these 2-3 different jobs uses 7shifts we all need to log in and log out for each account.If you make the software capable to connect different businesses with one log in, it will be super usuful for all of us. Review Source JW Josh W. General Manager Restaurants Used the software for: 1-2 years ### "Review" December 20, 2022 5.0 Very good Pros The communication with employees it's perfect Cons Android user just doesn't show everything I need Alternatives considered [Lavu](https://www.capterra.com/p/118828/Lavu/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing 7shifts Best choice Review Source MR Mylene R. HR and Operations Coordinator Hospitality Used the software for: 1-2 years ### "Great solution!" November 2, 2020 5.0 We can now manage our attendance very easily and faster than ever Pros Easy to use for all managers. Easy to approve time punches and export timesheets. Cons We would have liked to have more fields for employee management such as performance management, and incident reports, as well as document management. Reason for choosing 7shifts We did ALOT a research. Do not regret our choice! Review Source Response from 7shifts November 5, 2020 Thanks for the review Mylene! It's a great feeling when the research you do on a new tool to help your business pays off. Also, keep an eye out for great new features being added in the coming months to address what you are still looking for. SL Sean L. Managing Partner Restaurants Used the software for: 6-12 months ### "The best in scheduling" December 14, 2022 5.0 Support is great, R&D is great, functionality is great Pros 7 Shifts is the best in scheduling. The UX beats the rest, it's affordable, the staff love it, you can edit and publish shifts real time, and the team is on the leading edge of all things restaurant labor. My personal favorite is that they are trying to tackle the automated tip distribution process. Every restaurant does this very differently and it is extremely important to get right. They are making great strides to create a flexible and comprehensive solution. Cons I haven't found anything I don't like yet. Reason for choosing 7shifts They are the industry leader (for a reason) and can provide the best product for the best price Review Source KT Kevin T. Manager Food & Beverages Used the software for: 2+ years ### "Very easy to use and communicate " November 5, 2020 5.0 Overall experience was very useful and time saving. The staff found it easy to communicate with others, and also to trade out or cover each other’s shifts. We will continue to use 7 shifts in the future. Pros The ease of scheduling with the interface gave me an excellent overview. Adding new employees and getting them connected and receiving updates was extremely user friendly Cons Their really isn’t a whole lot negative to say based on how 7 shifts was used in our restaurant. I will say the weather feature wasn’t very accurate at all. Review Source Response from 7shifts November 13, 2020 Wow, thanks for the great review Kevin! We're thrilled to hear that 7shifts is simple to use and user-friendly for your team. WW William W. Operator Restaurants Used the software for: 2+ years ### "Been using it for years" March 17, 2020 5.0 This was a great way to get our employees on the same page and communicate out all the information we needed to in a simple fashion. Pros I like the easy to use interface. As an administrator, the events section works really well. We don't do a lot of reservations as a casual environment, so it works well for parties and alerting the staff of events in the area. Cons The messaging can be a little confusing, but not really a fault. The predictive scheduler doesn't work very well for me. Reason for choosing 7shifts Used it at a previous job and enjoyed it. Review Source Response from 7shifts March 20, 2020 Thanks for the candid review William! All of us at 7shifts really appreciate your feedback and we're glad to hear 7shifts works for your restaurant, especially in these trying times. I've passed on your product feedback to our team so they can make 7shifts work better for you and every other customer. Cheers! MG Marisa G. Manager Hospitality Used the software for: 2+ years ### "User friendly and overall amazing " November 6, 2020 5.0 Customer service has been helpful and the access is of the app has been very user friendly for our company Pros It’s easy to use software for admins as well as employees. The functionalities are great Cons There are glitches at times but overall a great product Switched from [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Functionality with cake systems Review Source Response from 7shifts November 16, 2020 Thanks for the review Marisa! We're so happy to hear that your restaurant has benefitted from our free integration since you made the switch from HotSchedules. Kerry R. Social Media/Marketing Restaurants Used the software for: 1-2 years ### "7 Shifts has transformed our scheduling" February 7, 2019 5.0 Our time spent on scheduling has decreased by 75%. Plus, we can track potential shift costs and make changes to save us money based on our approximate sales for the day. It;'s wonderful. Pros Everything! It's so easy to use and it gives more control to our employees when it comes to scheduling, switching shifts or taking time off. Cons I like everything. It really has made our scheduling so efficient and saved us a lot of money. Review Source Response from 7shifts February 8, 2019 Thanks for the kind words Kerry! We LOVE hearing how much time 7shifts has saved our users like you and how much $$$ that has saved your business. Thanks again! KB Kris B. CEO/Founder Restaurants Used the software for: 2+ years ### "Great Software, Great Support " November 15, 2020 5.0 Love it and the support is great. Pros I love the communication it offers. We are open 7 days a week and 3 shifts, so we can't always see our staff in person for meetings. This helps us get messages to them in a form they use, on their phones. Cons It would be amazing if the software could alert us to those who do not respond. Maybe a weekly report of who missed what messages. Simple excel. Also fun would be ratings for their participation. Maybe the fastest, or the people who hit 100% on all messages. We can then do rewards for them. Review Source Response from 7shifts November 24, 2020 Thanks for the great review Kris! We really love your ideas around how to make messaging fun for your team and I've passed those ideas along to our product teams. Cheers! KS Katherine S. FOH Manager Restaurants Used the software for: 2+ years ### "7shifts is easy!" December 14, 2022 5.0 Pros Everyone can use it. Greta for my employees to schedule their availability and time off with ease. Love being able to have a platform of communication for all of my employees. Cons Everything about 7shifts has been very helpful. I like the newest update of the messaging section where it feels more like a chat Review Source WM William M. Expo Food & Beverages Used the software for: 1-2 years ### "Overall Great Product" November 5, 2020 4.0 Overall Positive Pros 7shifts and 7tasks offers many great tools to better manage employees. My favorite features are, the free app for employees, the simplistic UI, and the well organized statistics. Cons Issues with passwords being randomly denied, the app has gone down in the past (not recently), and some API’s don’t work as well as they could. Switched from [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Integration with ToastTab Review Source Response from 7shifts November 6, 2020 Thanks for the review William! We are EXCITED to hear that you are finding as much value in our task management tool as our scheduling tools. Also, great to hear you are finding success with your Toast integration. Cheers! Similar Products Featured