# Page 2 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews --- 7shifts 4.7 (1211) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of 7shifts ## Showing most helpful reviews Showing 26-50 of 1211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Manager Hospitality Used the software for: 1-2 years ### "Communicate with Ease!" December 29, 2025 5.0 Overall, the experience has been incredibly positive! All my FOH staff uses it and enjoys it because it is so user friendly and allows them to communicate with me and fellow colleagues with incredible ease! Pros I find it to be the most user friendly way to communicate with a variety of employees and make updates in real time. It is effortless and employees are immediately responsive and have implemented using this platform with ease. I am so delighted at how well it has been integrated to our entire organization! Cons I genuinely can't think of a single aspect that I don't like or appreciate about the platform. I was worried about everyone implementing it but every employee did so with incredible ease! Review Source Response from 7shifts January 8, 2026 Dear Mai, Thank you for the fantastic review! We are so delighted to hear that 7shifts has been integrated across your entire organization with such ease. It is wonderful to know that your FOH staff is finding the platform user-friendly and that it has made real-time communication effortless for everyone. Hearing that your initial worries about implementation were replaced by such a positive experience is the best feedback we could receive! Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team Terry M. Manager Restaurants Used the software for: 2+ years ### "Easy to Use scheduling App" December 4, 2025 4.0 On a scale of 1-10 about an 8 not a system that is hard to use. Easy to train people and communicate information Pros Easy to schedule communicate with employees. Setting up a new employee is very easy as is work area and job . Cons Pricing has increased support is less than it has been in prior years. And it has been down frequently Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/) Reason for choosing 7shifts Price is where we want to be right now and integration with Toast . Review Source Response from 7shifts December 9, 2025 Hi Terry, Thank you for your valuable feedback! We are happy to hear 7shifts has made scheduling and communication easier for your team! We appreciate your honest note regarding pricing and your experience with support. We are fully committed to increasing the value we deliver and ensuring that our support is consistently excellent. Thank you for helping us grow! The 7shifts Team MH Matthew H. Winemaker Food & Beverages Used the software for: 1-2 years ### "Steer clear" October 30, 2025 1.0 We signed up for 7shifts to manage hospitality rosters but stopped using it months ago. When our old manager left, the subscription kept running unnoticed — and despite not using the product at all, they refused to refund nearly $500 that was auto-charged. Their support response was robotic and dismissive, simply quoting “non-refundable Terms of Service” without any attempt to help or escalate. There’s no transparency, no empathy, and no practical way to get billing issues resolved. To make matters worse, the platform keeps stored credit card details on file even after cancellation unless you explicitly demand they be deleted. For anyone considering this software: be very careful. The billing model feels designed to trap you into recurring charges, and the “support” team seems more interested in hiding behind policy than supporting customers. Save yourself the time and frustration — there are far better, more ethical scheduling tools out there. Pros We found the app to be difficult to use and so stopped using after 1 year. They kept billing us even after we cancelled. Cons The customer support is appalling. We tried again this year to cancel but they quoted their customer agreement and refused to discuss. It’s all AI robots. Review Source Response from 7shifts November 26, 2025 Hi Matthew, We sincerely apologize for the frustration and difficulties you experienced with the auto-renewal charge that continued unnoticed after your previous manager left. We regret that our support response lacked the empathy and attention you deserved. We understand how critical it is to have billing issues resolved fairly. We want to assure you that your feedback is being used to review and improve our billing transparency and cancellation processes, with the goal of preventing future customers from facing this kind of stress. Sincerely, The 7shifts Team VR Verified Reviewer AGM Hospitality Used the software for: 1-2 years ### "7Shifts is great!" February 19, 2026 5.0 Definitely recommend this software for those in the hospitality industry. Great customer support as well. Pros This is great scheduling software for someone who works in the hospitality industry. Great for communication and payroll. Cons Took a bit of time to get used to the drag and drop options, but once that was figured out it was very easy to curate a schedule. Review Source Response from 7shifts March 5, 2026 Thank you so much for the recommendation! We’re happy to hear that 7shifts is helping you manage your scheduling, communication, and payroll more effectively. We truly appreciate your kind words about our support team and for being part of the 7shifts community! RT Rachel T. Operations and Marketing Restaurants Used the software for: 2+ years ### "Easy to use! " October 21, 2025 5.0 Staff appreciated the convenience and simplicity of the app. The different price points was also helpful to the owners. Pros How user friendly it is! Staff can quickly log in and access their schedule, request time off and blocked off dates. Cons I really didn't have any cons about using 7Shifts. My restaurant used it mostly for scheduling only. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing 7shifts We should 7Shifts for ease of use and the price point. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) I didn't like what they had to offer. 7Shifts was more compatible. Review Source Response from 7shifts October 30, 2025 Thank you for the positive review! It’s wonderful to hear that you are enjoying 7shifts. Matt S. Activation Manager Entertainment Used the software for: 1-2 years ### "Great Scheduling Platform" February 24, 2026 5.0 Love it. I can easily distribute and receive my schedule through the platform and it makes it very easy to communicate with the team! Pros Love how easy it is to schedule folks and make adjustments on the fly. Also love how you can communicate with the entire team through it! Its like a group chat meets hr software. Cons Feels very basic. It does everything you would want for this to do but nothing more nothing less. Its great for part time work or internships! Review Source Response from 7shifts March 5, 2026 Thank you for sharing your experience with us! We are so glad to hear that the scheduling and team communication tools have made it easier for you to manage things 'on the fly.' We appreciate your feedback regarding the simplicity of the platform as well, we aim to make 7shifts powerful yet easy to navigate for teams of all sizes. Thank you for being a part of the 7shifts community! AT Andrena T. Catering Manager Food & Beverages Used the software for: 1-2 years ### "Easy to Use and Manage Multiple Employee Schedules" February 3, 2026 5.0 Pros 7shifts makes it really easy to manage schedules, time off request, manage labor hours and easily allows you to communicate with all teams. Cons I didn't have any issues using 7shifts, sometimes that mobile application wouldn't load but was easily and quickly fixed. I assume it was due to updates. Review Source Response from 7shifts February 19, 2026 Hi Andrena, Thank you for the fantastic feedback! We are so glad to hear that 7shifts is making it really easy to manage your schedules, time off requests, and team communication. We appreciate your honest note regarding the mobile application loading times. We are always working to ensure our updates provide a seamless experience so you can get back to your team quickly. Thank you for being part of the 7shifts community! Sincerely, The 7shifts Team CS Curtis S. Manager on Duty Retail Used the software for: 1-2 years ### "A No-Fuss Workplace App For All" June 16, 2025 4.0 Overall 7Shifts is accurate, easy to use, and has an appealing interface. It has minor hiccups, but were easy to overcome. Pros A straight forward, and no-fuss workplace app. Let me schedule my staff and set specific notes for special days. Cons The app has a habit of logging everyone out, or the servers crashing in general. It would make it difficult or impossible to clock in sometimes. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Better pricing, better features, and more accurate time clocks. Review Source JH Joanna H. Owner Restaurants Used the software for: 1-2 years ### "LOVE 7shifts!" February 18, 2025 5.0 I ask & they fix or add it. This company is ahead of the game! They crush! Pros Streamlined, easy to use & goes above & beyond, great for coffee shops, restaurants. They have thought of everything! Cons Nothing it a great platform where I can do everything I need in one place Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing 7shifts UX/UI is great. flow feels right & use to learn... Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Homebase is not great just very basic, UX/UI feels crap Review Source VR Verified Reviewer Front Desk Food & Beverages Used the software for: Less than 6 months ### "Not Too Bad " November 18, 2025 4.0 Pros It was easy to organize and see where and when my shifts were while maintaining a decent speed when being able to clock in and out for work. Cons It was a bit difficult to get 7shifts to be accurate sometimes since the location can sometimes be thrown off, and internet sometimes plays a role but it otherwise is janky. Review Source Response from 7shifts November 19, 2025 Dear Customer, Thank you for your feedback! We are glad to hear that 7shifts makes it easy to organize and view your shifts and provides speed for clocking in and out. That's a huge win for operational efficiency! We appreciate your honest note regarding the time clock accuracy and connectivity challenges. We are continuously working to improve the stability and geolocation functionality of our app to ensure highly reliable performance across all environments. Thank you for your valuable insights. Sincerely, The 7shifts Team GS Gabe S. Server Restaurants Used the software for: Less than 6 months ### "Fantastic tool for hospitality scheduling " March 18, 2025 5.0 Amazing tool for small businesses. I used this while working as a server in the restaurant industry and was the primary tool for week to week scheduling. Pros Allowed for ease of viewing weekly schedules as well as posting and updated time out as well as needs when shifts were needed to be picked up by other workers. Also integrated with iCalendar Cons Sometimes felt a bit clunky and as if internal messaging was difficult to use Review Source FB Faris B. Maintenance Manager Restaurants Used the software for: 2+ years ### "Great software for multi-unit restaurant operation " January 4, 2025 5.0 Overall, I am happy with 7Shifts. Integrated with our pos and all of our employees are happy with it. Pros Simplicity of use, and many features for communication across multiplications. Cons I wish 7Shifts had an internal translated where groups can easily communicate back and forth between English and Spanish without having to copy paste to an external translator. Simply, a ‘see translation’ button would be amazing as many restaurants have language barrier holding back employees from understanding announcements and SoP’s. Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/) Reason for choosing 7shifts Price difference also 7Shifts had been around longer than Sling and integrated with our POS. Review Source ML Martha L. executive chef Restaurants Used the software for: 1-2 years ### "executive chef" May 24, 2025 5.0 my overall experience with 7shift was excelente easy to learn everything the app has to offer and use. Pros i really enjoyed the fact that u can have other managers schedule and move around people and easy guided. Cons sometimes my employess had trouble loading into the app to be able to see there schedule. and that would make it a conflict Review Source HM Heather M. Healthcare Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great tool for scheduling. " March 20, 2025 4.0 It’s very user friendly for staff and makes dropping or picking up shifts easy for them. Pros How easy it is to put shifts up for bid or to bid on open shifts. It’s very user friendly for admin to approve. Cons The way the schedule populates as an administrator, it’s very busy and hard to read through. Review Source EE Emily E. Manager Restaurants Used the software for: 2+ years ### "7Shifts Review" March 9, 2025 5.0 Great! Very user friendly and seems to cover all the bases. Pros The easy to use design. It is not at all difficult to navigate. Cons I sometimes get logged out and have trouble logging back in. Review Source Response from 7shifts March 10, 2025 Hi Emily, Thank you for taking the time to share your experience with 7shifts. We're glad to hear you like the product. For any specific feedback you'd like to share further to help us improve our product, feel free to pass it along to reviews@7shifts.com. Thanks again JI Jackie I. Events Manager Restaurants Used the software for: 6-12 months ### "7Shifts Review" May 7, 2025 5.0 Pros So great for scheduling purposes and also creating a chat for staff to guarantee shift coverage Cons Sometimes the chat lags, but it is an easy reset in a new browser! Review Source JGC Joao Gabriel C. Recepcionist Hospitality Used the software for: I used a free trial ### "Very interesting software to work management " March 7, 2025 5.0 This software is very functional, before we had trouble managing and dealing with the team according the schedule, from divide and publish the scheduling to internal conversation between the teams inside the job. Pros I love the complexity and and the functionality of the software, it is not only about schedules but also about organization and optimization. Cons Nothing to criticize until now, i am just figuring out new functions and how to keep operating it. Review Source LD Lindsey D. Manager Food & Beverages Used the software for: 2+ years ### "Good app that’s super user friendly." February 21, 2025 4.0 I use it to schedule employees, events, see my own schedule, and also who I’m working with. Pros I like that I can see literally everything work related right at my fingertips. Cons It’s VERY glitchy and will frequently log you out randomly. Review Source JS Julia S. Director of Training Food & Beverages Used the software for: 2+ years ### "Would be even better with a few improvements, overall still great! " October 21, 2024 4.0 Overall has been good, easier to use compared to similar platforms, the interface is very natural. It's very affordable, for its basic uses. Pros Love that it integrates with TOAST POS. We use schedule enforcement and sales and labor forecasting on the budget tool. It's easy to use and the app for employees is straightforward. The functions are basic but important without any fluff...Nothing is hard to find. Cons Customer service has really gone downhill in the last 5 years. Also they have only 2 management tiers (manager and assistant manager) and "managers" can't modify other mangers, so you have to have admins in each location and reach out to support to add and remove admins. I have suggested to them they should create a super admin position, but no avail. Review Source KP Kurtis P. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "7shifts review" May 14, 2025 3.0 Pros I thought it was good for making schedules and was relatively easy to set up initially. Notifications were relevant and timely. Cons I found it hard to easily navigate an individual's schedule as an employer. Would have been nice to just be able to click on an individual and see their hours worked. Review Source RM Rachael M. Server Food & Beverages Used the software for: 2+ years ### "A simple interface and reliable time management option to support teams and scheduling" January 18, 2026 5.0 Works as effectively as it did before with a cleaner interface and additional features to help ensure more accountability and consistency on employee and management end in regards to shifts/schedules/times. Pros 7shifts still remains a really simple and easy tool to manage schedules, clock ins/outs, and overall tool for tracking employees and for employees tracking schedules. I really like the new improvements with the scheduled were it is clearly text/colours to see who is working when. The change where you can also see you scheduled and upcoming shifts while clocking in is also a bonus feature. There seem to have been improvements with glitches too, where there is less freezing or errors occurring compared to before. Cons No dislikes noted over the 2025 year as upgrades have improved tech issues and errors, and have improved overall efficiency and functionality. Review Source Response from 7shifts January 27, 2026 Hi Rachael, Thank you so much for taking the time to share your feedback! We're thrilled to hear that 7shifts continues to make scheduling and time tracking simple for your team. It's especially rewarding to know that our recent improvements, like the enhanced schedule visibility with clearer text and colours, and the ability to view shifts while clocking in, are making a real difference in your daily operations. Your note about improved stability and fewer technical issues is exactly what we've been working toward, so it's wonderful to hear this confirmed. We appreciate you being a long-time user and noticing how the platform has evolved. Feedback like yours, highlighting both the consistency of what works and the value of our new features, helps us stay focused on building tools that truly support restaurants and their teams. Thank you for the 5-star review and for being part of the 7shifts community! Sincerely, The 7shifts Team Chitrang S. Software Engineer Telecommunications Used the software for: Less than 6 months ### "A great tool for employee management" October 19, 2024 4.0 7shifts is a useful tool for scheduling and payroll management. Both employees and employers can increase their efficiency using this. It helps in time tracking and project management as well. Pros It has been a great tool for team management and scheduling of tasks. It helps to effectively communicate with the team. It comes with a user-friendly interface, making it very useful for both managers and employees. Pricing of the software is also quite competitive. Cons Customer support can be improved a bit. Sometimes, there comes a lag while updating the task progress. Otherwise, it is a good tool Review Source AR Alexis R. Server Food & Beverages Used the software for: 6-12 months ### "I recommend 7shifts. " November 12, 2024 5.0 I used 7shifts when I worked part-time at a restaurant. It was very easy to use and none of my colleagues and I complained about the service. Pros Very user friendly, efficient for what I needed in a scheduling platform. Cons I have nothing negative I can report. It was very intuitive. Review Source CB Chris B. Head Bartender Hospitality Used the software for: 1-2 years ### "Not the easiest app to navigate" January 2, 2025 3.0 For my specific job I like seeing all my coworker’s info and weekly shifts though it is difficult to navigate throughout the app and switching shifts. Pros View of all your coworkers and work shifts. Cons Terrible user design. Not easy to navigate open shifts. Review Source LD Louise D. Consult Construction Used the software for: 1-2 years ### "Difficult and hard " December 26, 2024 4.0 Difficult and frustrating and confusing and hard Pros Easy to use online only and not through the app Cons Using through the app is confusing and very frustrating Review Source Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.