# Page 21 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

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7shifts

4.7 (1211)

[View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 21 - Reviews of 7shifts

## Showing most helpful reviews

Showing 501-525 of 1211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

David C.  
Restaurant Manager  
Restaurants  
Used the software for: 2+ years

### "Fantastic Labor Management App"

November 10, 2020

5.0

Overall 7Shifts has been great. Its a great staff scheduling app, makes scheduling and communicating with our staff a breeze. And they are always improving and adding features. Great choice and a great tool for us.

Pros

Ease of use. Easy to understand. Great reporting and analytics.

Cons

Sometimes support has been a little slow, but they always respond.

Review Source

Response from 7shifts

November 16, 2020

Thanks for the review David!

JM

Joey M.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Great addition to our team!"

December 14, 2022

5.0

Pros

7shifts is so easy to use on both management and employee sides. It offers a plethora of solutions that make our restaurant and staffing run more smoothly which ultimately increases the morale

Cons

Currently, notifications seem to be buggy on android devices as some staff are not receiving them even when turned on. We are also part of a large company that uses a different timekeeping system, so integration with them in the future would be a great addition

Review Source

DL

Dan L.  
CEO  
Restaurants  
Used the software for: 2+ years

### "Great Time Saver"

November 10, 2020

5.0

Great!

Pros

We like the ease of use with templates...although it would be nice when using template if you could hover over employee name and see their availability and how many hours they are scheduled already in the template. This same feature would be useful on the schedule page as well

Cons

I really do not have a least favorite feature. Sometimes the integration with our POS Touch bistro has issues but not lately

Review Source

Response from 7shifts

November 16, 2020

Thanks for the review Dan! We love hearing that 7shifts has helped your brewery so much.

DB

Daniel B.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Revolutionized My business"

November 5, 2020

5.0

Pros

This software is so easy to use and make schedules. Schedules used to take hours to do on paper. Now I can do a schedule of 75 people in an hour or less. It really makes the employee accountable for their own time off and switches.

Cons

Nothing I really don't like, its a great program.

Review Source

Response from 7shifts

November 6, 2020

Thanks for the review Daniel! Hearing that we 'revolutionized your business' is a humbling thing, and it gives us the drive to keep going and providing value to restaurateurs like yourself. Cheers!

GF

Geneva F.  
Assistant General Manager  
Restaurants  
Used the software for: 2+ years

### "I love 7shifts"

August 31, 2021

5.0

Pros

Scheduling, shift changes, employee messages.

Cons

Nothing, I love this product. 7shifts is the best!

Review Source

Response from 7shifts

September 3, 2021

Thanks Geneva! You're the best too <3

NR

Nashossa R.  
General Manager  
Food & Beverages  
Used the software for: 1-2 years

### "7 Shifts review"

August 31, 2021

5.0

I enjoy that the app shows you when employees clock in so you can check from your phone if your staff is on time. I enjoy the push notifications when your shift is starting.

Pros

The ability to utilize numerous templates is the best function for our staff and for juggling changes in service.

Cons

I wish it merged with our payroll easier.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Nashossa!

LD

Lo D.  
Team & Operations Coordinator  
Events Services  
Used the software for: Less than 6 months

### "Amazing and true life-changer!"

August 31, 2021

5.0

Pros

Scheduling & Payroll Reports for timeclocking is literally a life-saver. I used to use spreadsheets and this has BLOWN MY MIND. Also, customer service at 7Shifts is chef's kiss; they are very knowledgeable & helpful, and very friendly to boot! I love being able to adjust punch in times on the fly - huge.

Cons

Some mobile functions like as an administrator being able to punch IN my employees (punch out is currently an option so long as they've already punched in).

Review Source

Response from 7shifts

September 7, 2021

Whoa! Thanks for the kind words Lo. That's making us blush.

TK

Theresa K.  
Food and Beverage Asst. Manager  
Food & Beverages  
Used the software for: 2+ years

### "Ease of use"

August 31, 2021

4.0

Pros

Very easy to use, user friendly with shift swaps and putting shifts up or to pick them up, notifications make approving shifts easy.

Cons

It took a little for changing availability but we got it now

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Theresa! We've happy to hear that you've got availability management sorted out :)

Sandy L.  
Manager  
Food & Beverages  
Used the software for: 6-12 months

### "7 shifts makes scheduling a breeze!"

September 28, 2018

4.0

Service has been helpful and super friendly! One of these days I’ll have some spare time to really delve into all the app can do for me!!

Pros

I love that it’s very user-friendly! Also questions are answered really fast through the “chat” option!

Cons

Staff has trouble offering up their shifts to specific people for shift trades.

Review Source

Response from 7shifts

October 4, 2018

Thanks for the review Sandy. It's great to hear that your team is finding 7shifts easy to use, as that is our goal! Whenever you want to learn a little more about the advanced featured of the app, just reach out to our team and we would be happy to teach you anything you need!

SB

Srinivas B.  
Postmaster  
Retail  
Used the software for: 2+ years

### "Excellent add on to run a small business "

August 31, 2021

5.0

Fabulous

Pros

Scheduling and Holidays tracking and app features

Cons

Reports and App support Especially storing time sheets

Reason for choosing 7shifts

It was ease of use

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Srinivas!

JN

John N.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Growing pains"

November 7, 2020

3.0

Pros

Manager log is nice although shouldn't have to post every entry as you go.

Cons

We didn't get accurate labor or payroll with breaks and it was difficult to use for payroll that had to be done manually twice a week and took way too much time. The new beta reports are helping.

Reason for choosing 7shifts

It was the only one that integrated with Touchbistro

Review Source

Response from 7shifts

November 16, 2020

Thanks for the review John. Your Success Coach is going to reach out to you in order to get the most out of your account.

MM

Mike M.  
Beer Store Manager  
Hospitality  
Used the software for: 2+ years

### "7Shifts is a big time saver!"

August 31, 2021

4.0

Pros

It is really easy to use and can take care of everything we need regarding scheduling, time off requests, time clocking and more.

Cons

Nothing really, it does everything we need!

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Mike!

CM

Chad M.  
Assistant general manager  
Food & Beverages  
Used the software for: 2+ years

### "Great software "

November 13, 2020

5.0

Overall really happy. The layout is done and ready to use you can message your whole team, people can put holiday request in and nothing gets lost. A push of a button and the whole team is updated immediately

Pros

I love how everything is laid out and easy to use. Makes scheduling quit easy

Cons

I can’t really say there is anything I dislike. Everything is really user friendly

Review Source

Response from 7shifts

November 24, 2020

Wow, thanks so much for the review Chad! A special shout-out to PA clients like yourself. we love working with local businesses.

LR

Liv R.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "The Snug SF Review"

December 13, 2022

4.0

Pros

Scheduling platform is easy to use, as is monitoring time punches.

Cons

Time Sheets are glitchy in inopportune moments (like when we are running payroll)

Review Source

JH

Jackie H.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Review of 7Shifts"

December 14, 2022

5.0

The task management aspect is great for my team

Pros

Ease of communication and task management.

Cons

Sometimes using it on multiple platforms, the information doesn’t sync quick enough and can cause confusion.

Review Source

YP

Yohan P.  
Partner  
Restaurants  
Used the software for: 1-2 years

### "Great scheduling tool that's easy to use and intuitive "

December 13, 2022

4.0

Pros

The interface is extremely easy to use and intuitive for both admins and employees

Cons

tip pooling and integrations could be better. More advanced reporting or custom reporting would be great

Review Source

TB

Thomas B.  
Chef  
Food Production  
Used the software for: 2+ years

### "It's a good app"

December 14, 2022

4.0

Well. It does its job

Pros

The scheduling is what out company uses it for.

Cons

Each day I have to start from scratch. I can't just copy and paste from week to week

Review Source

CM

Claire M.  
general manager  
Hospitality  
Used the software for: 6-12 months

### "Better than other schedulers"

December 13, 2022

4.0

Great, honestly no complaints. SO much better than Hot Schedules and Paylocity schedulers

Pros

User friendly, free app, my staff can use it even if they don't really understand emails or tech very well. LOVE the log book and email functions.

Cons

Switching between FOH and BOH gets confusing since 2 people do those different schedules.

Review Source

JW

Jenifer W.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Best $ We've Spent!"

November 26, 2019

5.0

It has been a bit challenging to convert management over to using a new system but those that have fully committed to the change are saving 10+ hours a week scheduling.

Pros

So cost effective for what you receive. Also easy for our staff to use it in whatever way is best for them.

Cons

Designed for restaurants specifically which we don't use it for but it crosses over to everything else fairly easily. However I think 7-shits is limiting itself by marketing to only restaurants.

Review Source

Response from 7shifts

November 27, 2019

Thanks for the review Jenifer! We appreciate your feedback and hearing how much time 7shifts is saving you and your team. Happy to hear that 7shifts is a worthwhile investment $$

CK

Claudia K.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Great Job"

November 2, 2020

5.0

We switched from WhenIwork to 7shift because we had to switch our POS systems from Square to Toast. It was a little difficult for us to get used to it since wheniwork app was a little more intuitive and required less employee training to learn how to use the app. But, now that we are used to it, we really enjoy it.

Pros

I like the app feature and the texting feature of this software

Cons

As an administrator, I can only view by day on not by week on the app.

Switched from

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)

January 2020

Review Source

Response from 7shifts

November 5, 2020

Thanks for the review Claudia! It's always a lot of work to make your team switch apps. I've passed along your feedback to our mobile team to see what we can do to improve that first-time experience. Happy to hear that our POS integration has been valuable for your business :)

AB

Andrea B.  
Event & community outreach  
Restaurants  
Used the software for: Less than 6 months

### "Good program, could use some tweaks "

December 13, 2022

4.0

Pros

I love how I can compare schedules for my entire staff & track happenings. What a great way to communicate with the whole team!

Cons

I wish there was a better way to get alerted of changes. When I am looking at the program on my laptop it's hard to maneuver the text boxes

Review Source

DP

Donaldo P.  
Second manager  
Food & Beverages  
Used the software for: 1-2 years

### "Best app ever"

November 13, 2020

5.0

Great!

Pros

This is so usefull while you have to make schedules, reports and have a logbook about your workplace. It is also so intuitive and by the price, it is a great option.

Cons

I think it is kind of heavy at the time you have to download it.

Switched from

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

To have a better control of scheduling.

Review Source

Response from 7shifts

November 18, 2020

Thanks SO much for the review Donaldo! We love seeing folks who see value in advanced labor management coupled with your POS.

cC

christopher C.  
Health and Wellness Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "ymca"

December 13, 2022

4.0

it ok hard to find stuff and get all i like done

Pros

easy for staff to use on phones or computers

Cons

removal of old staff is not easy to do or find

Reason for choosing 7shifts

easy for staff

Review Source

AB

Ashley B.  
GM/Owner  
Restaurants  
Used the software for: 1-2 years

### "Great product!"

August 31, 2021

5.0

Great experience!

Pros

Love it and Integration with our POS is great!

Cons

Sometimes there are glitches and doesn't integrate with POS or time clock is incorrect on occasions.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Ashley!

KM

Kendel M.  
Bartender  
Hospitality  
Used the software for: 2+ years

### "Inexperienced User"

November 5, 2020

4.0

Overall I enjoy it. I don’t have much to compare to but from a user standpoint it’s easy.

Pros

I like the option to see schedules and bid on shifts. Plus manager log book all in one place. The less I have to go to different locations the better.

Cons

My hours worked and tips earned are never correct.

Review Source

Response from 7shifts

November 13, 2020

Thanks for the review Kendel! We are happy to hear that 7shifts has helped you condense all of your duties into one, easy-to-use app. When it comes to worked hours and wages, please talk to your manager as those are pulled directly from your time punches. That is usually the culprit :)

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