# Page 3 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

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7shifts

4.7 (1211)

[View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of 7shifts

## Showing most helpful reviews

Showing 51-75 of 1211 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KA

Kevin A.  
Manager  
Accounting  
Used the software for: 6-12 months

### "7shifts Is The Change You Need"

September 11, 2024

4.0

An overall great switch over for both employers and employees, outside of minor inconveniences there isn’t much left to be desired

Pros

Ease of use, was very easy to switch our team too and offers a wide variety of services that can streamline activities at the job efficiently

Cons

Riddled with small bugs, have had staff complain that they get logged out randomly which can be annoying

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Offered more services than we then had at time and good reviews couldn’t let us pass on the opportunity

Review Source

ML

Melissa L.  
Front desk  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good app for scheduling shifts"

November 7, 2024

5.0

It’s good for keeping my shifts organized and for picking up shifts.

Pros

I like the convenience of messaging other staff.

Cons

Notifications don’t work as well. I don’t get notified for my time off requests when they’re approved.

Review Source

BM

Brandon M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great for any business. "

April 16, 2025

5.0

Great experience overall with 7shifts including support.

Pros

Easy to use, clean UI and its feature rich for any business.

Cons

EWA integration could be better and more user friendly.

Review Source

AC

Alexandros C.  
Data analyst  
Internet  
Used the software for: Less than 6 months

### "Useful software "

February 14, 2025

4.0

Quite decent so far, I am satisfied with the software

Pros

Very useful software with cool features to help you organise stuff

Cons

A bit outdated layout and interface, but still cool

Review Source

BT

Ben T.  
Assistant professional  
Sports  
Used the software for: 1-2 years

### "Great app for scheduling"

August 30, 2024

5.0

Overall, I think 7shifts is a great software for scheduling and payroll.

Pros

It is very easy to check individual schedule and the whole staff schedule. Swapping shift is easy as well. Booking time off also easy.

Cons

There is nothing I dislike from the 7 shift app.

Review Source

tB

tonya B.  
housekeeping supervisor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ehh, it's okay. "

November 26, 2024

2.0

Overall, I wouldn't use it again, the loading times were very high, and the price was high compared to other tools that work better.

Pros

I was easily accessible and for the most part easy to navigate.

Cons

Not very practical, the loading times were extremely high.

Review Source

Brett B.  
President  
Food & Beverages  
Used the software for: 2+ years

### "7Shift Longtime User Review"

June 8, 2024

5.0

Works reliably and allows remote scheduling.

Pros

It works great and allows the team to know and change their schedule on their mobile devices.

Cons

The price could be a little less costly for a smaller company.

Reason for choosing 7shifts

They were the first product available about ten years ago.

Review Source

Response from 7shifts

June 10, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

AU

Adalberto U.  
Customer service representative  
Consumer Services  
Used the software for: Less than 6 months

### "7shifts review "

September 9, 2024

4.0

Pros

I like the interface and the ease of use.

Cons

Lack of options compared to other softwares, in my opinion.

Review Source

KN

Kendrick N.  
CEO  
Food & Beverages  
Used the software for: Less than 6 months

### "7shifts to manage your shifts."

June 27, 2024

5.0

As easy as it can get. Just give it a try.

Pros

Easy to set up, add employees and wages.

Cons

Nothing to dislike, this app has everything I need.

Review Source

hF

heather F.  
General Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Simply easy to use"

April 3, 2024

5.0

Pros

Ease of use. User friendly and an overall good platform for scheduling and effective communication.

Cons

I don't really have too many complaints that I can think of off-hand.

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

lack of a communication option and calendar.

Review Source

Response from 7shifts

April 16, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com and they can help you.

LK

Lilian K.  
HR Manager  
Education Management  
Used the software for: 1-2 years

### "My Experience With 7shifts"

June 17, 2024

5.0

Pros

has been very effective as a team communication solution. It is amazing for team scheduling and is easy to use.

Cons

No bad experiences with 7shifts. Meets needs.

Review Source

ML

Melissa L.  
Business Finance Manager  
Restaurants  
Used the software for: 1-2 years

### "We LOVE 7shifts!!!"

April 12, 2024

5.0

I give them an A+. I've needed phone support in the past and they've always been very professional and super helpful.

Pros

From the ease of publishing weekly schedules to employees being responsible for covering their own shifts when needed or scheduling their own time off and/or sick pay is a game changer. No more manual processes. I especially love the messaging system. I can blast the entire company or certain teams or just the employee when needed. It tracks conversations and allows employees to answer. No need for multiple apps...

Cons

I really cannot think of a single thing.

Review Source

Response from 7shifts

April 16, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com and they can help you.

CW

Celine W.  
Hostess  
Food & Beverages  
Used the software for: Less than 6 months

### "Great Way to Schedule and Track Hours"

May 18, 2024

5.0

Pros

I love how easy it is for me to check my schedule, update my availability, put in time off requests and communicate with team members. It’s super easy for our team to stay connected.

Cons

I don’t like that it will log me off randomly, since it is something that I use every day. I also don’t like that the hours tracker has just stopped working. It was a great way to track my finances and budget.

Review Source

Response from 7shifts

May 22, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

AD

Allison D.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "A good product with room for improvement"

March 19, 2024

4.0

Pros

The scheduling portion is pretty easy. I like that I can copy from one week to the other, and that I can get a "warning" if someone has asked for time off or is not available. The newer on-boarding package features are really helpful. I like that we can add time off policies. The announcement feature is nice and I like and that it has read receipts. There are quite a few features to 7shifts, and I don't even use all of them, but it's nice to know they are there. Overall, 7 Shifts helps me to keep organized and streamline my processes. It saves me a lot of time!

Cons

I like to print off the time off calendar so my staff can see who has time off, but it is not currently printer friendly. I have to take a screen shot of the page, then crop it and print. I wish the calendar could be downloaded as a PDF. We often have glitchy issues with the 7shifts app. For instance, I never get notified of time off requests, even though I have push notifications and email turned on. My staff often tells me that they can't swap shifts because the app is glitching out. I also wish that if an employee is flagged "sick" for their shift, but their shift got covered, that the app would not send me, and the person who is sick, notifications that they haven't punched in for their shift. That is very annoying. I am not a fan of the new time clocking reports they are trying out. It is confusing and does not provide a clear picture of total hours nor can I print off a time sheet for someone to correct. It's not a good "update" at all. I think 7shifts has so many features, and they seem to be always adding new ones, that they might be having a hard time optimizing the ones they already have.

Review Source

Response from 7shifts

March 22, 2024

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to support@7shifts.com for any extra feedback or questions.

SP

Sherri P.  
Operations Coordinator  
Hospitality  
Used the software for: 2+ years

### "Operations Coordinator"

October 2, 2024

5.0

I really appreciate the way this software works. I like that other managers can look at shifts before they are published, and we can work together. My team is in constant communication using the app and I am able to assist whit what they need.

Pros

7Shifts makes it easy to schedule my team and communicate with them. The app helps make sure they are plugged in and know their schedule. They are able to let me know their needs. The app is great for the team to stay in touch.

Cons

I don't like that I cannot set the shift times and have them stay the same. 7Shifts can have lags that are inconvenient, but it does come through.

Review Source

KA

Katelynn A.  
Marketing director, host manager, supervisor of restaurant  
Food & Beverages  
Used the software for: 6-12 months

### "Easy, accessible, quick,multifunctional toll done GREAT"

November 25, 2023

5.0

Pros

Seeing the schedule, access to your pay stub and seeing how much you made after your shift with tax taken out ( depending on your state) Notifications when schedule changed. Notifications when your shift starts in an hour 🙌, access to pay stubs easily, you can see whos scheduled when and get their contact as needed . Also great for communication between the team!

Cons

Not sure if its something on our end ( probably is) but we changed systems and now use spot on . And we no longer can connect timesheet or or see the paystubs.. cant verify vlock in. Its not connected. Weve been told it will take 2 weeks to transfer everything over and its been over 2 - 3months . Not sure if thr system we use doesnt want to connect or if its something on our admin office end .

Review Source

Response from 7shifts

December 5, 2023

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to reviews@7shifts.com for any extra feedback or questions.

AE

Ashley E.  
Accountant  
Restaurants  
Used the software for: 2+ years

### "7shifts for the win!"

January 23, 2024

5.0

Pros

Getting 7Shifts set up was super easy! The process to integrate with the other platforms that we use was also very simple. This is important because not all companies have an IT department that can blow through tech set up. 7Shifts can be used by anyone.

Cons

The only complaint I have is the that you aren't able to use the tip management feature unless you use 7shifts' payroll processing as well.

Alternatives considered

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

The price was right and they integrate with our tech stack.

Review Source

Response from 7shifts

January 24, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

CR

Chris R.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Stacked and Folded Social House Review of 7Shifts"

August 31, 2021

5.0

Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the water!!

Pros

Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end.

Cons

Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful. Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

I liked the way it looked, the ease of learning it and the great support staff when we first started!!! Their patience and understanding was just awesome!!!

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Chris!

MH

Mark H.  
GM  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great scheduling application for any industry"

August 31, 2021

5.0

Excellent - no issues from set up and getting our account started we have had zero issues. Communication has been good through the whole process. No issues - extremely positive!

Pros

We have tried a few products and this is the best value for the money. We like the ability to text, message, and have the staff see all this on the mobile app. This is what staff expect these days and we think 7Shifts makes on-line scheduling and helps us keep managers time tied up constantly working schedules. We use this for our 24 hour operation and it works great for us!

Cons

Not a problem with the software or the application, it is a problem with us since we own numerous companies our time clocks are on another system and do not integrate but could. We should really be using the scheduling application and more features from 7Shifts but that is us not the product. We should explore more integration and try to push more to 7Shifts.

Reason for choosing 7shifts

I don't recall but we demo'ed probably 6 different products and selected 7Shifts.

Review Source

Response from 7shifts

September 3, 2021

Thank you for the amazing, detailed review Mark. We really love hearing about your experience coming onboard with 7shifts and the value it has provided your organization.

KG

Kayla G.  
Food & Beverage Manager  
Hospitality  
Used the software for: 2+ years

### "Great! "

August 31, 2021

4.0

Pros

I love basically all the feature of this program. We use the event management to communicate events with three different departments, as well as restaurant specials and features. It has been user friendly for all staff and managers, the shift swap feature has been a real game changers for staff to communicate swift swaps while still keeping the manager in the loop.

Cons

I wish we could tie into our POS system, having a unique software system it is difficult to find something that will tie in.

Switched from

[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/)

More user friendly, better customer servive

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Kayla!

JM

Jasmine M.  
Manager  
Entertainment  
Used the software for: 2+ years

### "Very Easy to Use and Integrate"

August 31, 2021

5.0

Overall 7Shifts has helped us keep down labor costs, communicate with ease, schedule based on business needs, and streamline our payroll. I can't say enough about it and I rave about it to all my friends in every industry.

Pros

I personally love this scheduling software over the others I've used in the past. The mobile access gives our employees control of their own schedules and ease of seeing where they need to be. The scheduler is so easy to use and even easier if you set up templates. Tracking labor costs vs our sales has helped in so many ways to keep our costs down. The logbook has become one of the most used features among our managers. And the timesheets being able to integrate with our payroll software has made payday just a few clicks away.

Cons

It really is the easiest software. Almost dummy-proof. There's not much bad I can even say about it. I've used quite a few of the competitors. This one is far superior.

Review Source

Response from 7shifts

September 7, 2021

Wow, thanks for the kind words Jasmine. That means an awful lot to our team!

LC

Laura C.  
Operations Services Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Good bang for your buck"

August 31, 2021

5.0

Having used several different scheduling softwares in the past, 7Shifts is by far my favorite. It's easy to use, has a really wonderful app, and is constantly adding new features, all at a really affordable price. The support team is always available and can answer any questions.

Pros

7Shifts is intuitive and sleek. Compared to other software we've used in the past, both the webpage and app provide quick syncing with our POS and offer a wide variety of features- from logbook notes, customizable and scheduled tasks lists, and shift swapping abilities.

Cons

We would love to see even more customizable options, especially with the new tasks list feature (such as temp range options/recall ability, reminder emails, etc).

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Laura!

TC

Trinity C.  
HR and Technical Support  
Restaurants  
Used the software for: 1-2 years

### "Great Scheduling Software "

September 7, 2021

5.0

I have no regrets, over all love the software.

Pros

I like the easy use of it and the communication aspect.

Cons

Minor glitches and some area it lacks in like adjusting certain things.

Review Source

Response from 7shifts

September 8, 2021

Thanks for the review Trinity!

TK

Tom K.  
Banquet Manager  
Food & Beverages  
Used the software for: 2+ years

### "Game changing app!"

August 31, 2021

5.0

Overall it’s great! Customer service is my biggest reason for using 7shifts!!!! Questions get addressed the same day! If there’s a glitch or a feature request, they listen and will try to implement on their next update. This app has come a long way. The app is ever evolving and I see new features being added from time to time. Love the support and love the evolution. Price is also fair. 100% will recommend to any businesses!

Pros

A super all-in-one app that does pretty much everything. Scheduling, to time clocking, to event calendar, to messaging, to task assigning. Price is fair and function is easy to use.

Cons

Messaging within the app is slow and unreliable. Amount of notifications received is too much and not easily customizable. Not having the ability to show a staff’s shift from another department that work multiple departments when printing is kind of a bummer (if I am scheduled to work as a manager in admin department, I will not show up in the restaurant department even though I am assigned and appear on schedule).

Alternatives considered

[MakeShift](https://www.capterra.com/p/146099/MakeShift/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

Price was the biggest decision maker. Ease of use. And the fact the dev team listen and evolve to make the end user’s experience better is the key reason for the switch. I’ve already seen over 10 major upgrades over the past 2 years. No other products out there can do what 7shifts can!

Switched from

[MakeShift](https://www.capterra.com/p/146099/MakeShift/)[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

I started with Microsoft excel. It’s free, but you get what you paid for. Workarounds after workarounds. Then I tried “when I work”. It’s great, but they charge by the employee, which gets pretty expensive after 50+ people. MakeShift was recommended by our payroll company because our time clock is sync’d with MakeShift so we can effectively use labour forecast vs actual labour. But that’s the only thing good about it. Hate the fact I need to use 3 different apps - 1 for manager, 1 for staff scheduling and 1 for messenging… price is also higher too. 7shifts’s pricing is excellent. Flat fee, unlimited employees was huge. Plus the functions available was almost perfect! It hits every check mark and then some. If our time clock data (ADP) can be uploaded to 7shifts or have an integration between the two, that would be a dream come true!

Review Source

Response from 7shifts

September 3, 2021

Tom, thank you SO much for such a detailed review with so much thought and consideration - our entire team really appreciates it and looks forward to providing your business with value for years to come.

DG

Denise G.  
General Manager  
Restaurants  
Used the software for: 6-12 months

### "Great Resource for Restaurant Mangement"

August 31, 2021

5.0

Overall 7shifts has really productively impacted our day to day. Reservation booking, management notes, scheduling have all been digitized and made accessible anywhere we are. This allows for us to work on things and make educated decisions even when we are off property.

Pros

The best features of this program is all around communication. That includes communication from ownership on down. Everyone always has quick access to the notes and day to day. Management log and scheduling were the biggest attractions for us.

Cons

The biggest con for me so far is the permissions. We can only designate one Administrator and we cannot customize all permissions down quite as much as we need or would like. Sometimes we are stuck with "all or nothing" permissions decisions for some staff members.

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

The toast integration option, pricing, trial period, and overall product availability that we were looking for.

Review Source

Response from 7shifts

September 7, 2021

Thank you for the great, detailed review Denise!

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