# Page 38 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 38 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

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7shifts

4.7 (1211)

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Last updated March 13th, 2026

# Page 38 - Reviews of 7shifts

## Showing most helpful reviews

Showing 926-950 of 1211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CS

Chip S.  
General Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Review"

September 3, 2021

5.0

Looking to realize scheduled labor vs actual labor

Pros

The ease of communication with the team.

Cons

Too many pop ups causing a crowded dashboard

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Chip!

JA

JaVon A.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "7 Shifts - JA"

January 19, 2019

4.0

Pros

7 shifts is very easy to use and works perfectly for a quick fix to control restaurant scheduling.

Cons

The administrative tools for this software could definitely be improved.

Review Source

Response from 7shifts

January 21, 2019

Thanks for the review JaVon. We appreciate your feedback on the administrative tools in our platform and look forward to making improvements on them this year to make your experience even better. All the best!

JE

Julie E.  
Producer  
Media Production  
Used the software for: Less than 6 months

### "Small business used for 2 months. Very difficult to cancel. NO ability to refund fees ever."

May 5, 2017

1.0

Pros

Accurately reports time when staff clock in; no mistakes noted on time sheets; we utilized the iPad app for clocking in at the store.

Cons

The only way to completely cancel your account is to call and speak to someone in person. Online cancellation is not enough to stop billing. Per customer rep, the billing software is unable to refund fees under any circumstances. This company charged me for months of unused services after I had cancelled online, but claims to be unable to refund.

Review Source

Response from 7shifts

May 24, 2017

Hi Julie, Thanks for taking the time to explain your experience on a call with me following this review. I¿m very sorry to hear about your cancellation experience. We strive to make all interactions with our product simple and frictionless, including cancellations. We really appreciate the feedback and have taken action to remedy this and also ensure your experience is not repeated. -Andrée

Szymon K.  
  
  
Used the software for:

### "Good software for work scheduling"

November 30, 2016

5.0

We've been using 7shifts for quite some time. We found it several years ago, before it focused on the restaurant scheduling. We've been using it since for scheduling working hours of our support team and our experience with them has been great. There are some features missing we'd like to have added, but since they focus on the restaurants and not software companies, there are really no chances for them to be introduced. However for the basic availability and working hours for the employees it's a good piece of software.

Review Source

CH

Clint H.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "about four months now"

October 30, 2018

5.0

Much improved scheduling and the employees take to it quickly

Pros

fairly intuitive, with some really thoughtful functionality i would not have thought to ask for, but really depend on now. i particularly like the scheduling ease, and the approve/modify hours function, the chat/message function, and the mgrs log. phone support has been terrific too

Cons

i still couldn’t clearly explain all the color coded little buttons and notifications on the main scheduling page—still learning

Review Source

Response from 7shifts

November 2, 2018

Hi Clint, thanks for the review! We love hearing that you're finding new and indispensable tools in the 7shifts platform. Keep an eye out for even more improvements coming soon.

VR

Verified Reviewer  
Business Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great choice by employer"

September 28, 2018

4.0

Pros

I can check or double check my shift anytime.

Cons

In the app, I cannot see the department where I am working or which department other people are working (which tells me who I am working with)

Review Source

Response from 7shifts

October 1, 2018

Thanks for the review! :)

JR

Jacqueline R.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Works great for our resturant"

October 14, 2018

5.0

Pros

Makes scheduling across different departments easy. Our employees find the app easy to use and overall we find it very helpful.

Cons

You can't republish the schedule from a mobile app and the mobile app for managers isn't as easy to use as it is for employees.

Review Source

Response from 7shifts

October 16, 2018

Thanks for the review Jacqueline! :)

IH

Ian H.  
Managing Director  
Hospitality  
Used the software for: 2+ years

### "Good reliable software"

November 12, 2020

5.0

Pros

Easy to use, we only use it for employee scheduling so cannot comment on the other features

Cons

All good for what we use it for, no issues other than a minor printing issue which is now fixed

Review Source

Response from 7shifts

November 18, 2020

Thanks for the review Ian! Happy to hear that 7shifts meets your needs.

VC

Victoria C.  
General Manager  
Restaurants  
Used the software for: 6-12 months

### "Elevation"

October 4, 2018

5.0

We do not currently use much of the reporting would be the only thing I don't have experience with.

Pros

Very user friendly, easy to maneuver throughout the app and program

Cons

Nothing I have experienced so far. Our staff enjoys it and I like the notifications as well, makes management much more efficient.

Review Source

Response from 7shifts

October 10, 2018

Thanks for the review Victoria! I'll make sure a member of our team reaches out to you so that we can show you how to take advantage of all the powerful reporting available to you within 7shifts. Cheers!

AM

Alicia M.  
  
Food & Beverages  
Used the software for: 1-2 years

### "Much better than Excel!"

March 4, 2015

3.5

Pros

\- I love the App to see the quick look at the schedule, approve or deny requests, and update availability in moments. - Additional features continue to be available that advance our experience. - Overall ease of use for the staff and communication about their schedule (availability & time off requests)

Cons

The problems we have had over the past year with incorrect reporting. Several times, the data was not what it should have been (missing lunch breaks, issues with overtime, etc). This has cost us (on more than one occasion) several hours of payroll-day headaches and frustration while we tried to figure out the problem, which was an issue on 7shifts' end.

Review Source

cW

curtis W.  
  
  
Used the software for:

### "Saved my Sanity- And my business. "

April 14, 2017

5.0

We were a new business with a Restaurant and C-Store. Scheduling the labor for both businesses was taking all my time, plus having each employee verbally tell me when they need time off, school schedules, etc was driving me crazy, not to mention all the lost papers. With 7-shifts and the time off request and availability function, employees do the work. And with the shift pool function- it's even better. Properly trained employees can switch shifts with other employees using their smart phone with other employees and all I have to do as manager is approve. SO MUCH EASIER- I HAVE MY SANITY BACK. My employees love it, and their is no excuse for missing a shift. Plus shift changes are a piece of cake- all I have to do is 'publish' the changes and the employee gets a txt. No more calls! But the greatest management tool has been the weekly budget tool. With a new business, my labor cost were out of control. I can now look at the projected labor cost per day and week, and base on sales projection raise or lower the hours worked. With this function, I has literately saved hundreds if not thousands of dollars. It saved my business.

Review Source

Response from 7shifts

April 17, 2017

Curtis, our entire team is thrilled to hear that 7shifts has helped your business...and your sanity. Cheers! :)

JS

Josh S.  
VP Operations  
Hospitality  
Used the software for: 1-2 years

### "So good!"

November 9, 2017

5.0

Great team to work with. They genuinely want to help our business succeed.

Pros

Integrates with our POS, saves us money on labor and has simplified scheduling across all of our locations.

Cons

I wish their support hours were extended so that we could get our questions answered a little more quickly.

Review Source

CJ

Chris J.  
Director of Operations  
Restaurants  
Used the software for: 2+ years

### "Good scheduling tool"

November 13, 2020

5.0

Pros

easy to use, good for communication, app wroks well

Cons

Too job code dependent but thats very minor

Review Source

Response from 7shifts

November 24, 2020

Thanks for the review Chris!

KR

Kayleigh R.  
School Psychologist  
Education Management  
Used the software for: Less than 6 months

### "Great for scheduling and switching shifts"

February 25, 2023

5.0

Pros

I likes that you could input your availablity and switch shifts with other employees.

Cons

There is not anything that I did not like about this software.

Review Source

LU

Lee U.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Love 7shifts!!!"

November 1, 2016

5.0

I love 7shifts- but most importantly my employees love it too!! No more "when do I work" and no more hours sifting thru papers for availability or days off requests- I looked at all the rest of the online scheduling apps- 7shifts meets my needs as a restaurant / coffee shop It's perfect and priced affordability

Pros

It has cut my schedules down from hours to just a few min

Cons

I wish open shifts would print and I wish I could print scheduled employees- without moving them to active and inactive

Review Source

BK

Brandyn K.  
director  
Food & Beverages  
Used the software for: 6-12 months

### "easily manage staffing"

December 5, 2019

5.0

keeping labour costs under control, ease of use, cutting down on time spent scheduling

Pros

schedule building functionality is incredible, access to live data is helpful, ability to collaborate with managers real time is great

Cons

reporting features are a bit lacking. could use improvement spitting out daily p&l reports as current have to do this manually

Review Source

AW

Aaron W.  
General Manager  
Restaurants  
Used the software for: 6-12 months

### "General Manager "

October 4, 2016

5.0

Our bar is in a college town with over 40 employees and we receive tons of shift changes every week due to changing schedules. 7shifts helps me to stay organized with all the requests and changes. Prior to 7shifts it would take me 3 hours per week to make the schedules. Now I create the monthly schedule in 30 minutes and just moments a day to approve requests.

Pros

I like most the shift pool.

Cons

My least liked thing in the software is the inability to go the the manage employee tab on the mobile app.

Review Source

CK

Cristina K.  
MOD  
Restaurants  
Used the software for: 6-12 months

### "User friendly platform, easy to see scheduling"

December 14, 2022

4.0

Pros

User friendly, app available, navigating schedule changes

Cons

Having a Cost for regular usage of the program.

Review Source

TL

Tom L.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Miller Armstrong BLD. "

December 1, 2016

4.0

Every time I had an issue, staff has been quick to respond and issues are fixed real quick. Great Job staff!!

Pros

easy to use!!

Review Source

LW

Lauren W.  
Bartender  
Restaurants  
Used the software for: 6-12 months

### "Quick and efficient "

December 13, 2022

5.0

Easy to use and very useful

Pros

It’s easy to use and efficient. User friendly

Cons

There is nothing I don’t like about 7shifts! Useful and easy to use

Review Source

KM

Ken M.  
General Manager  
Restaurants  
Used the software for: Less than 6 months

### "Excellent!"

December 16, 2022

5.0

By far the best software I've used. Been in the restaurant industry 28 years and nothing compares to this.

Pros

Ease of use. Encompasses everything! Best I've ever used/seen.

Cons

Not much to complain about. Easy to use on phone and laptop.

Review Source

HC

Harry C.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Customer service is amazing! Anytime I have a question, it is answered! Incredible!"

June 22, 2017

5.0

Full visibility of what is happening in the restaurants at all times. Schedules, manager log book, requests for time off, availability changes... system shows you everything immediately. It's amazing!

Pros

Program is user friendly and has exceeded all my needs. It is more of my errors that hinder anything. The software has been great. When I have an issue because of something I did wrong, again, service is impeccable!

Cons

If I had to nitpick, I would say that when I or any of my managers "X" the window, it should automatically log them out. Or after no use for a set time, auto log them out.

Review Source

Response from 7shifts

June 26, 2017

Thanks so much for the review Harry. I passed along your compliments to our customer care team. In regards to signing out, please make sure your managers aren¿t checking \`keep me logged in¿ on the login page. That ensures they are logged out after a few hours :)

FZ

Francesca Z.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Good tool, a little pricey but worth it! "

August 31, 2021

5.0

Pros

Love that my employees can be self-sufficient on this tool. They can update their schedule, swap with other employees, pick up shifts and all I have to do is approve! Also, love the feature of being able to copy schedules from previous weeks.

Cons

I think they do a great job! I would like the ability to do a quick text to all current employees. Not sure this is available.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Francesca!

JH

Julie H.  
Kitchen supervisor  
Restaurants  
Used the software for: 6-12 months

### "It works "

November 13, 2020

4.0

Pros

Seeing my shifts, being able to contact other employees easily, and seeing my hours worked

Cons

The messenger part of it is a little unorganized

Review Source

Response from 7shifts

November 18, 2020

Thanks for the review Julie!

JE

Joe E.  
Jr operations partner  
Food & Beverages  
Used the software for: 1-2 years

### "Awesome small biz software "

November 30, 2016

5.0

Works great for all my needs. Does the stuff that massive programs do on a small practical scale !!!

Pros

It is easy to use. Has the small feel for a small business, but does all the things a big business needs too!!

Cons

The message board feature could use some work

Review Source

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