# Page 4 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews --- 7shifts 4.7 (1211) [View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of 7shifts ## Showing most helpful reviews Showing 76-100 of 1211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Katie B. Operations Director Restaurants Used the software for: 1-2 years ### "Just BE Kitchen review" May 25, 2023 4.0 Overall been a good experience Pros It is easy to use and has made things easier with the Toast integration. We switched from Jolt to 7 shifts and have much more control over metrics and tying everything together with the Toast integration. Task lists are easy to create and use. Event calendar helps us communicate events to staff Cons Labor tracking and scheduling hours are confusing and dificult to determine how those numbers are calculted. They dont align with Toast, so we can never figure out how 7 shifts system is coming up with the labor numbers from the schedule. It is difficult when salaried employees are included on the schedule and Toast caluclates differently Reason for choosing 7shifts We thought it had the best fucntionality and features that aligned with our needs. I do wish you had a more robust hiring offerings, like sending journey emails, offer templates (like Bamboo HR) Review Source TN Tricia N. Chief of Staff Restaurants Used the software for: 2+ years ### "Best Bang for Your Buckl" December 13, 2022 4.0 I don't know that we could function properly & in our budget without a scheduling program. We previously used Hot Schedules. It was complicated for everyone & had a lot of extra junk no one really used or needed. We moved to 7shifts & it was a breath of fresh air!!! So much easier to use, the reports it provides are fantastic & it has built in tools that guide the scheduler to meeting their labor costs. Labor is undeniably our largest expense. It is also our most important so having 7shifts help us manage that is priceless. By the way, it is NOT expensive!! Pros I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them. Cons Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up. Review Source LS Lauren S. Owner Food & Beverages Used the software for: 2+ years ### "Great Scheduling Software " September 1, 2021 4.0 I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts. Pros I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making. Cons When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me. Review Source Response from 7shifts September 7, 2021 Dang! Thanks for the kind words Lauren, we really appreciate it. SR Susie R. GM Food & Beverages Used the software for: 2+ years ### "It’s Okay" April 16, 2020 3.0 Pros When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app Cons Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers Reason for choosing 7shifts Originally, due to functionality. Which they later changed Review Source Response from 7shifts April 22, 2020 Hi Susie, Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal. As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at support@7shifts.com and we will see what we can do to offer a solution the meets the needs of your business. In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect. We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business. ML Melisa L. Assistant Manager Food & Beverages Used the software for: 2+ years ### "I love 7shifts!" December 13, 2022 5.0 Pros I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price! Cons I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc. Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/) Review Source AE Ashley E. Wellness Manager Supermarkets Used the software for: 2+ years ### "7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past" December 13, 2022 4.0 The scheduling feature, though I do not make the work schedule, seems to work well. Pros The way the schedule is laid out on the dashboard is nice and easy to see and understand. Cons I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads. Review Source AR Andreina R. HR Director Hospitality Used the software for: 6-12 months ### "Potential " August 31, 2021 4.0 So Far it has worked for our company, hopefully we can further develop our usage. Pros The software has a lot of potentials to be great, the best part of it is the integration with POS so we can have real-time data. Cons There are sections like time-sheets that are unnecessarily hard and not user-friendly. Alternatives considered [HotSchedules](https://www.capterra.com/p/52611/HotSchedules/) Reason for choosing 7shifts Did not like the Fourth interface. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) The software was very user-friendly but the app itself keeps crashing or lagging delaying our process when doing scheduling and payroll. Review Source Response from 7shifts September 7, 2021 Thanks for the review Andreina! As you mentioned, we look forward to showing you the full potential of how 7shifts can help your restaurant. As such, your dedicated success manager to see how they can help you out :) SS Shannon S. Operator Restaurants Used the software for: 2+ years ### "Great product, and the price is so affordable" February 10, 2023 5.0 The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software. Pros I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one. Cons I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing 7shifts I already have excel and used it prior, but I needed something that was much more advanced. Review Source SG Sanford G. Creator Fine Art Used the software for: 1-2 years ### "Shift into 7shifts" February 2, 2024 4.0 An uncomplicated, user friendly design that provides me with access to real time information as its input and relates to my job. Pros A clean, well designed program that anyone can learn to use. Cons As with any and all scheduling systems these days the updates can be slow to finish and problematic if not applied after business hours. Review Source Response from 7shifts February 6, 2024 Thank you for your feedback, we greatly appreciate it! JJ Josh J. Associate Golf Professional Sports Used the software for: 2+ years ### "Easy to navigate" December 13, 2022 5.0 Pros The scheduling feature is by far my favorite. When you're having to create schedules for multiple properties it's huge to have everything in one place, on one program. I don't know what I would do if I didn't have 7shifts. Cons My biggest issue would have to do with team members forgetting to punch in and out, then having to manually go in and adjust their timesheet. It's a con but there's nothing that can really be done to fix this that I know of since its more human error than anything. Review Source ML Melissa L. Business Finance Manager Restaurants Used the software for: 1-2 years ### "We LOVE 7shifts!!!" April 12, 2024 5.0 I give them an A+. I've needed phone support in the past and they've always been very professional and super helpful. Pros From the ease of publishing weekly schedules to employees being responsible for covering their own shifts when needed or scheduling their own time off and/or sick pay is a game changer. No more manual processes. I especially love the messaging system. I can blast the entire company or certain teams or just the employee when needed. It tracks conversations and allows employees to answer. No need for multiple apps... Cons I really cannot think of a single thing. Review Source Response from 7shifts April 16, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com and they can help you. BM BRENDON M. Owner Restaurants Used the software for: 6-12 months ### "Good system but lacks basic budget" March 25, 2024 4.0 I’ve used 7shifts for a number of years. I’ve had no complaints up until the basic need of looking at dollars written to spend and also reporting showing us the difference of what we scheduled versus what we spent in dollars. I don’t need man hours I don’t need certain budget tools that they use. It’s just missing the one number that I can use as an administrator to check how my managers with their schedules. Pros The ease of use of using to write schedules and communication. Cons I want to know total dollar spend for the written schedule per day. It is lacking that basic function because it has other tools that are supposed to help you. But the tools are very complex and difficult. Alternatives considered [Sling](https://www.capterra.com/p/142542/Sling/) Reason for choosing 7shifts It’s name and reputation. And integrated with Toast. Review Source Response from 7shifts March 26, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. MC Marie C. Director of Operations Restaurants Used the software for: 2+ years ### "Best-in-class scheduling tool with new features added regularly. " December 13, 2022 5.0 We love 7S and are always excited when new features drop. It's great to work with a product that is always improving. We used HotSchedules before this, and it was such a stagnant product that never changed. Pros Extremely intuitive with almost zero learning curve. The help widget is amazing, you actually get a quick and helpful response. Cons I wish task list schedules were more customizable. Review Source NS Nikki S. Payroll Administrator Food & Beverages Used the software for: 6-12 months ### "Marina restaurant " August 31, 2021 5.0 positive! the team found the system easy to implement and use. very little hiccups Pros The software is easy to use and the service is amazing. Quick to answer and look for solutions for specific needs Cons the only thing we have come up on was resoled by your customer service team and it was really operator error of not knowing where to look Review Source Response from 7shifts September 7, 2021 Thanks for the review Nikki! FP Frank P. General Manager Restaurants Used the software for: 2+ years ### "National Coney Island Fraser GM" March 28, 2024 4.0 Pros Accessibility, communication as well as user friendliness and task management. Cons The application can be spotty for some user. Review Source Response from 7shifts April 2, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. RS Rick S. Owner Restaurants Used the software for: 2+ years ### "I never thought I'd depend on 7shifts so much" September 10, 2021 5.0 Pros The longer we use 7shifts the better it gets. I use it for scheduling, employee newsletters, our employees use it to chat back and forth with eachother and the owners, shift swapping, time-clocking (with PUNCH) and payroll. It basically replaces the need for an HR position. Because we've used it now for a few years, I can quickly scroll back to last year and see our sales trends over time to predict sales and predict staffing requirement. Sometime I forget when we changed our hours last year, so I can easily check that through 7shifts. Also I can play around with future schedules to analyze when we need to hire a new employee or if it's worth it to add or delete days from our schedule. Cons Nothing I don't like...but here is an idea for a new feature. I wish I could get an immediate alert (to the owner) if the sales go higher or lower than set parameters for a certain time period. This would tell me that something is wrong (like no sales for 2 hours...uh oh...did we close? is something broken?) or the restaurant needs help (like 3 hours worth of sales in 45 minutes...oh no, we're slammed and need extra hands). Review Source Response from 7shifts September 15, 2021 Thanks for the kind words and the great suggestion Rick. We love hearing that 7shifts is increasing in value the longer you use it. Thanks for being a great partner and for trusting us to help your restaurant. JP Joshua P. General Manager Hospitality Used the software for: 2+ years ### "7shifts review for Restaurant" March 25, 2024 5.0 Good product for the money and they are continuing to inovate. Pros One of the best parts of 7shifts is that you're not paying per user. We have inactive users away at college, and have access for our owners and accountants, but we're not paying more just to keep them on the schedule. 7shifts also allows us to categorize staff together based on position which is helpful. Cons When you view one position at a time, compared to all positions, the organization of employees is jumbled. Reason for choosing 7shifts Cost is comparable and better than some products, but the ease of use for me as the scheduler, and for the team, is critical. Review Source Response from 7shifts March 26, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. DF Dominick F. Owner Food & Beverages Used the software for: 2+ years ### "Great app for us!" August 31, 2021 4.0 Used it since day 1. Pros Easy for employees to use and update their information. Time off and availability requests is a must. Cons Did not integrate well with our POS (UPSERVE). When employees tried to clock off, it said they couldn't because they still had tables (FOH and BOH), so we had to wait until the next day and adjust their time. Went back and forth with both companies and each said it was a setting on the other end. No resolution, and retracted the integration. I would use it for sure if we could iron out the problems. Review Source Response from 7shifts September 3, 2021 Thanks for the review Dominick. I'm going to make sure your Success Manager reaches out to you to see how we can get your integration working better. Cheers! AP Andrea P. DriveThru Ninja Food & Beverages Used the software for: Less than 6 months ### "Good App, Bad Scheduling " June 28, 2022 5.0 Overall, this is a good app for scheduling training shifts, which is our primary purpose. It also helps us with syncing schedules to Google Calendar. Pros This product is easy for users to use. It integrates with our existing schedule system. We are able to bid on training shifts and communicate with supervision. The schedule is clearly displayed. Bidding on shifts is straightforward. Cons I do not like the scheduling aspect. All shifts are shown in CST, even though we have remote workers in different timezones. Google Calendar syncs in CST. Review Source Response from 7shifts July 9, 2022 Thanks for the review Andrea! Someone from our team is going to reach out to you in order to get your time zone fixed for you :) SM Stephanie M. Director of Marketing Wine and Spirits Used the software for: Less than 6 months ### "Exactly what we were looking for" June 21, 2021 5.0 Support is phenomenal, and I find the program very user friendly. It was exactly what we were looking for. Pros It was critical for us to find software that would track each employee's unique schedule availability and limitations, and allow each other to automatically see the shift pool. It has reduced headaches and made team communications about the schedule virtually seamless. Cons We are missing the ability to see which manager makes what changes to already published schedules - it would be nice to have a "versions" page to see who made what switches. We would also like a bit more robust availability planning capability. Some of our staff can only work seasonally, others who work every other weekend - it would be nice to be able to set this up. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) Reason for choosing 7shifts 7Shifts offered so many features in the premium level, for about $10 more than what we were paying with our previous software. It also really mattered that 7Shifts doesn't charge per employee. We have room to grow without exponentially increasing related expenses. Review Source Response from 7shifts June 22, 2021 Wow, thank you so much for the detailed review Stephanie! I sent this to a few members of our team and all of them were blown away by your feedback. We really appreciate it. To your feedback regarding which managers make changes to the schedule, you have the ability to see some of this in the Audit Log which you have access to in your account. You can learn more about it here: https://support.7shifts.com/article/256-activity-log However, we our team agrees that this probably won't satisfy exactly what you are looking for, so we add added it to our development backlog to consider. Thanks again for your feedback and congratulations on all the success you are having with 7shifts! SM Stephen M. Vice President Restaurants Used the software for: 1-2 years ### "Great Scheduling Application for an Entertainment Complex!! " August 31, 2021 5.0 Pros Very simple integration into the overall day to day operation of the company. Easy to setup new hires and have continued communication as they are on boarded. Simple communication with the entire complex and all staff about changes and important information. Overall a great application that does actually what is says. Cons I think some of the available options to the staff are a bit too much. Such as everyone's email and phone number and the freedom to use that as they wish can be a bit of a headache. Alternatives considered [TimeCamp](https://www.capterra.com/p/129847/TimeCamp/)[Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing 7shifts Price and overall appearance of the application seemed to be top notch. Review Source Response from 7shifts September 7, 2021 Thanks for the review Stephen! Expect some really good onboarding improvements coming very soon that are going to make your life even easier. JR Jennifer R. Owner Food & Beverages Used the software for: 2+ years ### "Good Scheduling Software" March 25, 2024 4.0 Pros The software works well for scheduling, time off requests & approvals. Cons The availability doesn't allow for every other week. Manys employees have split households & need every other week availability based on custody schedules. We have recommended this enhancement multiple times, however we haven't seen any movement with this. In addition, the shift pool notifications don't always work & a resolution hasn't been reached on this. This is critical for our business & getting shifts covered. Review Source Response from 7shifts March 26, 2024 Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com. VR Verified Reviewer Server Hospitality Used the software for: 1-2 years ### "7shifts A Networking Dream" November 5, 2020 4.0 Overall, 7shifts is quite easy to work with, I've only experienced some minor inconveniences with it. Otherwise, it is significantly more streamlined compared to software that my close friends have shown me that their workplaces implement. Pros As a worker, I've found 7shifts fairly easy to work with. It easily allows me to see my upcoming shifts and if necessary offer them up for others to take. I have not personally used other software, but my friends have told me that they are either unable to trade shifts easily or at all! The messaging features are also quite adequate as they are simple to understand and use. They make it a breeze to contact my coworkers or employer if necessary. Finally, I believe it is a fairly recent development, but 7shifts has a logbook feature that allows for commentary about that day of work. The logbook is exceptional at sharing information with my employer and coworkers, and helps us maintain inventory and smooth daily operations. Cons Its recording of my expected pay is not always 100% accurate although that's probably due to taxes. However it might be nice to implement a feature that determines what you'll make after tax. Additonally, I've had some issues trying to input my availability, where the dates will switch before I post my availability. This isn't a deal breaker but just a bit annoying to switch them back. Review Source Response from 7shifts November 6, 2020 Thanks for the review! We love getting the feedback of employees that use 7shifts and we are over the moon to see the value you are getting out of the platform. Nice work! ST Sara T. Manager of Community Management Marketing and Advertising Used the software for: 2+ years ### "Huge Fan of 7Shifts" August 31, 2021 5.0 I've used 7Shifts as an employee and as an Admin - my experience between both roles/permissions has been great and easy to use. I love the push notifications, bidding on open shifts and being able to really drill down on your shift availability for upcoming schedules and how the app automatically notes those. Pros I love the scheduling capabilities 7Shifts offers the most - we have a complicated schedule to work on and this is the best software we've used and it does the job well. Cons Sometimes there are some glitches and errors at times, but when those happen I can always reach out to their Customer Support Team and they've always been able to help me at once, even if it's on the backend on their side. Plus, updates/glitches are not uncommon for software so this is minor. Review Source Response from 7shifts September 7, 2021 Wow, thank you for the kind words Sara. We love hearing that 7shifts has proves value to you as an employee AND as a Manager. VR Verified Reviewer General Manager Hospitality Used the software for: 2+ years ### "7shifts FAN!!" December 13, 2022 5.0 I have to say I'm an expert at 7shift because I've been using it for multiple previous restaurants. Pros 7Shifts makes my life so much easier. Everything is seamless when it comes to adding an employees week schedule or making changes. The feature to choose multiple days to add shifts makes everything super easy. Also the shift+click+paste way to move things around is great. Cons The thing I like the least is 7Shifts and TripleSeat aren't integrated. If those two platforms spoke together it would make so many peoples lives easier because it would automatically plug in the event totals into the labor tool. Everything would be much more accurate with predictions. 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