# Page 4 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

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7shifts

4.7 (1211)

[View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of 7shifts

## Showing most helpful reviews

Showing 76-100 of 1211 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LB

Leslie B.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Best Decision "

November 26, 2019

5.0

I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class!

Pros

We can maximize profit by scheduling exactly where needed with forecasting We can create a schedule in minutes verses an hour We can eliminate scheduling employees on requested days off or outside of their availability Employees can update availability, time off without bothering management Employees find a replacement for their shift after schedule is posted instead of bothering management Managers can monitor labor in real time on phone app dashboard report We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc) Employees can access by phone or computer Employees can provide immediate shift feedback at end of shift Managers can distribute hours and tasks evenly and monitor Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday

Cons

To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone.

Reason for choosing 7shifts

The innovative team thinks very progressively with amazing customer service and wanted to hear what we needed and didn't like in a scheduling program. The continue to seek input and encourage us to make product suggestions which we see get developed and benefit all users.

Review Source

Response from 7shifts

December 2, 2019

Amazing! Thanks for the review Leslie. We are grateful for your feedback and it has made our team's day to hear from every department at 7shifts is pulling together to provide more value to you and your business. It's feedback like this that reminds us why labor management is vitally important to operators like yourself and we look forward to providing you and your team even more value in the future.

AW

Allison W.  
GM  
Food & Beverages  
Used the software for: Less than 6 months

### "Still learning the ropes, but seems decent"

March 7, 2022

4.0

Pros

We're interested in this app for the optimal labor scheduling feature. Unfortunately, we haven't yet used it long enough for this feature to work for us. Being able to manually add projected sales to the schedule to see the estimated labor % as you prepare the schedule is helpful. The reports seem easy to read. The helpdesk has been responsive so far.

Cons

The cost of the second highest tier plan is the same as the highest tier plan on our previous software. I don't know if this is a good value yet since we haven't been using it long enough to access all the features we need. I'm hoping the longer we use it, the better it will get. So far, myself and my team are still struggling to understand and find everything we need.

Alternatives considered

[Deputy](https://www.capterra.com/p/167811/Deputy/)

Reason for choosing 7shifts

Deputy charges per employee.

Switched from

[Homebase](https://www.capterra.com/p/153076/Homebase/)

We want to access the optimal labor feature in 7shifts. 7shifts seems more geared towards QSR than Homebase.

Review Source

Response from 7shifts

March 8, 2022

Thanks for the review Allison! We are confident that our optimal labor tool is going to be a game-changer for your restaurant and our team is here to support your.

CY

Chelsea Y.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Much aloha for 7shifts!"

December 14, 2022

5.0

I have been very satisfied with the customer service. In Hawaii sometimes its difficult to get answers because of our time difference. But even if I miss customer service, they always get back to me in a very timely manner and I am super grateful!

Pros

I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.

Cons

One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.

Review Source

AP

Andrea P.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "My excellent experience with sevenshifts as a café owner"

December 21, 2022

5.0

Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important.

Pros

What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.

Cons

Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked

Alternatives considered

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Reason for choosing 7shifts

So there’s a ton of different products out there seven shifts is a reasonable price and it had the features I needed for my industry so I looked at several products, but I focus on what they what features they had and what my priorities were at the time and it matched

Switched from

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Didn’t know anything about homebase it was used by the previous person. I try to get in there and start using it switching over and it was just a headache so I just looked for a new system start fresh and this one was just doing easier and glad I did.

Review Source

WS

Warren S.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Couldn't be happier"

August 31, 2021

5.0

Very positive, great product with great support.

Pros

Integrates to my POS to track time and clock ins. Easy to learn and easy to set up and easy to use. It has reduced the time I spent scheduling by 90%. Tasks, log book and communication is something I could not live without.

Cons

More customizing features on tasks would be nice. As well as being able to customize reasons an employee left when you archive.

Reason for choosing 7shifts

Freeing up time for my business

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Warren!

KB

Katie B.  
Operations Director  
Restaurants  
Used the software for: 1-2 years

### "Just BE Kitchen review"

May 25, 2023

4.0

Overall been a good experience

Pros

It is easy to use and has made things easier with the Toast integration. We switched from Jolt to 7 shifts and have much more control over metrics and tying everything together with the Toast integration. Task lists are easy to create and use. Event calendar helps us communicate events to staff

Cons

Labor tracking and scheduling hours are confusing and dificult to determine how those numbers are calculted. They dont align with Toast, so we can never figure out how 7 shifts system is coming up with the labor numbers from the schedule. It is difficult when salaried employees are included on the schedule and Toast caluclates differently

Reason for choosing 7shifts

We thought it had the best fucntionality and features that aligned with our needs. I do wish you had a more robust hiring offerings, like sending journey emails, offer templates (like Bamboo HR)

Review Source

TR

Trina R.  
Daily Operations Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Good Platform for the Price"

December 13, 2022

4.0

Improved scheduling contact as we don't have to wait to speak with employees, the ability for better employee long-term planning for scheduling and the ability to connect all managers and see progress for scheduling in real time.

Pros

Quick setup for new employees. Mobile and desktop options are great for matching employee preferences

Cons

Included how-to videos for employees, group filtering features in time sheets, searchable employees during scheduling, the ability to set points vales for absences and tardiness,

Review Source

TN

Tricia N.  
Chief of Staff  
Restaurants  
Used the software for: 2+ years

### "Best Bang for Your Buckl"

December 13, 2022

4.0

I don't know that we could function properly & in our budget without a scheduling program. We previously used Hot Schedules. It was complicated for everyone & had a lot of extra junk no one really used or needed. We moved to 7shifts & it was a breath of fresh air!!! So much easier to use, the reports it provides are fantastic & it has built in tools that guide the scheduler to meeting their labor costs. Labor is undeniably our largest expense. It is also our most important so having 7shifts help us manage that is priceless. By the way, it is NOT expensive!!

Pros

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

Cons

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

Review Source

LS

Lauren S.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Great Scheduling Software "

September 1, 2021

4.0

I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts.

Pros

I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.

Cons

When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.

Review Source

Response from 7shifts

September 7, 2021

Dang! Thanks for the kind words Lauren, we really appreciate it.

SR

Susie R.  
GM  
Food & Beverages  
Used the software for: 2+ years

### "It’s Okay"

April 16, 2020

3.0

Pros

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Reason for choosing 7shifts

Originally, due to functionality. Which they later changed

Review Source

Response from 7shifts

April 22, 2020

Hi Susie, Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal. As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at support@7shifts.com and we will see what we can do to offer a solution the meets the needs of your business. In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect. We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business.

SS

Samson S.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "7 Shifts works"

March 28, 2024

4.0

I am generally happy with it, and once I'm in a rhythm it's efficient and effective.

Pros

The ability to create open shifts, schedule templates, easily maneuver shifts and see requested days off, availability desires and schedule events all make a for a robust scheduling too.

Cons

Needs previous of the 2 days surrounding the work week to ensure better scheduling, clearer availability systems or the ability of a manager to input availability based on conversations they had, and it needs more robust event scheduling options that can be tied to open shifts that need to be filled

Review Source

Response from 7shifts

April 2, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

ML

Melisa L.  
Assistant Manager  
Food & Beverages  
Used the software for: 2+ years

### "I love 7shifts!"

December 13, 2022

5.0

Pros

I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price!

Cons

I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc.

Alternatives considered

[Sling](https://www.capterra.com/p/142542/Sling/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/)

Review Source

AE

Ashley E.  
Wellness Manager  
Supermarkets  
Used the software for: 2+ years

### "7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past"

December 13, 2022

4.0

The scheduling feature, though I do not make the work schedule, seems to work well.

Pros

The way the schedule is laid out on the dashboard is nice and easy to see and understand.

Cons

I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads.

Review Source

AR

Andreina R.  
HR Director  
Hospitality  
Used the software for: 6-12 months

### "Potential "

August 31, 2021

4.0

So Far it has worked for our company, hopefully we can further develop our usage.

Pros

The software has a lot of potentials to be great, the best part of it is the integration with POS so we can have real-time data.

Cons

There are sections like time-sheets that are unnecessarily hard and not user-friendly.

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

Did not like the Fourth interface.

Switched from

[Homebase](https://www.capterra.com/p/153076/Homebase/)

The software was very user-friendly but the app itself keeps crashing or lagging delaying our process when doing scheduling and payroll.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Andreina! As you mentioned, we look forward to showing you the full potential of how 7shifts can help your restaurant. As such, your dedicated success manager to see how they can help you out :)

SS

Shannon S.  
Operator  
Restaurants  
Used the software for: 2+ years

### "Great product, and the price is so affordable"

February 10, 2023

5.0

The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.

Pros

I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.

Cons

I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing 7shifts

I already have excel and used it prior, but I needed something that was much more advanced.

Review Source

JJ

Josh J.  
Associate Golf Professional  
Sports  
Used the software for: 2+ years

### "Easy to navigate"

December 13, 2022

5.0

Pros

The scheduling feature is by far my favorite. When you're having to create schedules for multiple properties it's huge to have everything in one place, on one program. I don't know what I would do if I didn't have 7shifts.

Cons

My biggest issue would have to do with team members forgetting to punch in and out, then having to manually go in and adjust their timesheet. It's a con but there's nothing that can really be done to fix this that I know of since its more human error than anything.

Review Source

BM

BRENDON M.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Good system but lacks basic budget"

March 25, 2024

4.0

I’ve used 7shifts for a number of years. I’ve had no complaints up until the basic need of looking at dollars written to spend and also reporting showing us the difference of what we scheduled versus what we spent in dollars. I don’t need man hours I don’t need certain budget tools that they use. It’s just missing the one number that I can use as an administrator to check how my managers with their schedules.

Pros

The ease of use of using to write schedules and communication.

Cons

I want to know total dollar spend for the written schedule per day. It is lacking that basic function because it has other tools that are supposed to help you. But the tools are very complex and difficult.

Alternatives considered

[Sling](https://www.capterra.com/p/142542/Sling/)

Reason for choosing 7shifts

It’s name and reputation. And integrated with Toast.

Review Source

Response from 7shifts

March 26, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

MC

Marie C.  
Director of Operations  
Restaurants  
Used the software for: 2+ years

### "Best-in-class scheduling tool with new features added regularly. "

December 13, 2022

5.0

We love 7S and are always excited when new features drop. It's great to work with a product that is always improving. We used HotSchedules before this, and it was such a stagnant product that never changed.

Pros

Extremely intuitive with almost zero learning curve. The help widget is amazing, you actually get a quick and helpful response.

Cons

I wish task list schedules were more customizable.

Review Source

NS

Nikki S.  
Payroll Administrator  
Food & Beverages  
Used the software for: 6-12 months

### "Marina restaurant "

August 31, 2021

5.0

positive! the team found the system easy to implement and use. very little hiccups

Pros

The software is easy to use and the service is amazing. Quick to answer and look for solutions for specific needs

Cons

the only thing we have come up on was resoled by your customer service team and it was really operator error of not knowing where to look

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Nikki!

FP

Frank P.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "National Coney Island Fraser GM"

March 28, 2024

4.0

Pros

Accessibility, communication as well as user friendliness and task management.

Cons

The application can be spotty for some user.

Review Source

Response from 7shifts

April 2, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

DC

David C.  
Executive chef  
Food & Beverages  
Used the software for: 1-2 years

### "Best app cause I can use it every day no matter what. "

March 25, 2024

5.0

I really like it make my life so easy, you can do a lot of things you can make u day a day easy with this app.

Pros

You can have acces of everything, you can make changes in only one click

Cons

Nothing, I really like the app helps a lot.

Review Source

Response from 7shifts

May 22, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

RS

Rick S.  
Owner  
Restaurants  
Used the software for: 2+ years

### "I never thought I'd depend on 7shifts so much"

September 10, 2021

5.0

Pros

The longer we use 7shifts the better it gets. I use it for scheduling, employee newsletters, our employees use it to chat back and forth with eachother and the owners, shift swapping, time-clocking (with PUNCH) and payroll. It basically replaces the need for an HR position. Because we've used it now for a few years, I can quickly scroll back to last year and see our sales trends over time to predict sales and predict staffing requirement. Sometime I forget when we changed our hours last year, so I can easily check that through 7shifts. Also I can play around with future schedules to analyze when we need to hire a new employee or if it's worth it to add or delete days from our schedule.

Cons

Nothing I don't like...but here is an idea for a new feature. I wish I could get an immediate alert (to the owner) if the sales go higher or lower than set parameters for a certain time period. This would tell me that something is wrong (like no sales for 2 hours...uh oh...did we close? is something broken?) or the restaurant needs help (like 3 hours worth of sales in 45 minutes...oh no, we're slammed and need extra hands).

Review Source

Response from 7shifts

September 15, 2021

Thanks for the kind words and the great suggestion Rick. We love hearing that 7shifts is increasing in value the longer you use it. Thanks for being a great partner and for trusting us to help your restaurant.

JP

Joshua P.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "7shifts review for Restaurant"

March 25, 2024

5.0

Good product for the money and they are continuing to inovate.

Pros

One of the best parts of 7shifts is that you're not paying per user. We have inactive users away at college, and have access for our owners and accountants, but we're not paying more just to keep them on the schedule. 7shifts also allows us to categorize staff together based on position which is helpful.

Cons

When you view one position at a time, compared to all positions, the organization of employees is jumbled.

Reason for choosing 7shifts

Cost is comparable and better than some products, but the ease of use for me as the scheduler, and for the team, is critical.

Review Source

Response from 7shifts

March 26, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

DF

Dominick F.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Great app for us!"

August 31, 2021

4.0

Used it since day 1.

Pros

Easy for employees to use and update their information. Time off and availability requests is a must.

Cons

Did not integrate well with our POS (UPSERVE). When employees tried to clock off, it said they couldn't because they still had tables (FOH and BOH), so we had to wait until the next day and adjust their time. Went back and forth with both companies and each said it was a setting on the other end. No resolution, and retracted the integration. I would use it for sure if we could iron out the problems.

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Dominick. I'm going to make sure your Success Manager reaches out to you to see how we can get your integration working better. Cheers!

AP

Andrea P.  
DriveThru Ninja  
Food & Beverages  
Used the software for: Less than 6 months

### "Good App, Bad Scheduling "

June 28, 2022

5.0

Overall, this is a good app for scheduling training shifts, which is our primary purpose. It also helps us with syncing schedules to Google Calendar.

Pros

This product is easy for users to use. It integrates with our existing schedule system. We are able to bid on training shifts and communicate with supervision. The schedule is clearly displayed. Bidding on shifts is straightforward.

Cons

I do not like the scheduling aspect. All shifts are shown in CST, even though we have remote workers in different timezones. Google Calendar syncs in CST.

Review Source

Response from 7shifts

July 9, 2022

Thanks for the review Andrea! Someone from our team is going to reach out to you in order to get your time zone fixed for you :)

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