# Page 5 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

---

7shifts

4.7 (1211)

[View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 5 - Reviews of 7shifts

## Showing most helpful reviews

Showing 101-125 of 1211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Stephanie M.  
Director of Marketing  
Wine and Spirits  
Used the software for: Less than 6 months

### "Exactly what we were looking for"

June 21, 2021

5.0

Support is phenomenal, and I find the program very user friendly. It was exactly what we were looking for.

Pros

It was critical for us to find software that would track each employee's unique schedule availability and limitations, and allow each other to automatically see the shift pool. It has reduced headaches and made team communications about the schedule virtually seamless.

Cons

We are missing the ability to see which manager makes what changes to already published schedules - it would be nice to have a "versions" page to see who made what switches. We would also like a bit more robust availability planning capability. Some of our staff can only work seasonally, others who work every other weekend - it would be nice to be able to set this up.

Alternatives considered

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)

Reason for choosing 7shifts

7Shifts offered so many features in the premium level, for about $10 more than what we were paying with our previous software. It also really mattered that 7Shifts doesn't charge per employee. We have room to grow without exponentially increasing related expenses.

Review Source

Response from 7shifts

June 22, 2021

Wow, thank you so much for the detailed review Stephanie! I sent this to a few members of our team and all of them were blown away by your feedback. We really appreciate it. To your feedback regarding which managers make changes to the schedule, you have the ability to see some of this in the Audit Log which you have access to in your account. You can learn more about it here: https://support.7shifts.com/article/256-activity-log However, we our team agrees that this probably won't satisfy exactly what you are looking for, so we add added it to our development backlog to consider. Thanks again for your feedback and congratulations on all the success you are having with 7shifts!

SM

Stephen M.  
Vice President  
Restaurants  
Used the software for: 1-2 years

### "Great Scheduling Application for an Entertainment Complex!! "

August 31, 2021

5.0

Pros

Very simple integration into the overall day to day operation of the company. Easy to setup new hires and have continued communication as they are on boarded. Simple communication with the entire complex and all staff about changes and important information. Overall a great application that does actually what is says.

Cons

I think some of the available options to the staff are a bit too much. Such as everyone's email and phone number and the freedom to use that as they wish can be a bit of a headache.

Alternatives considered

[TimeCamp](https://www.capterra.com/p/129847/TimeCamp/)[Timely](https://www.capterra.com/p/142756/Timely/)

Reason for choosing 7shifts

Price and overall appearance of the application seemed to be top notch.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Stephen! Expect some really good onboarding improvements coming very soon that are going to make your life even easier.

JR

Jennifer R.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Good Scheduling Software"

March 25, 2024

4.0

Pros

The software works well for scheduling, time off requests & approvals.

Cons

The availability doesn't allow for every other week. Manys employees have split households & need every other week availability based on custody schedules. We have recommended this enhancement multiple times, however we haven't seen any movement with this. In addition, the shift pool notifications don't always work & a resolution hasn't been reached on this. This is critical for our business & getting shifts covered.

Review Source

Response from 7shifts

March 26, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

VR

Verified Reviewer  
Server  
Hospitality  
Used the software for: 1-2 years

### "7shifts A Networking Dream"

November 5, 2020

4.0

Overall, 7shifts is quite easy to work with, I've only experienced some minor inconveniences with it. Otherwise, it is significantly more streamlined compared to software that my close friends have shown me that their workplaces implement.

Pros

As a worker, I've found 7shifts fairly easy to work with. It easily allows me to see my upcoming shifts and if necessary offer them up for others to take. I have not personally used other software, but my friends have told me that they are either unable to trade shifts easily or at all! The messaging features are also quite adequate as they are simple to understand and use. They make it a breeze to contact my coworkers or employer if necessary. Finally, I believe it is a fairly recent development, but 7shifts has a logbook feature that allows for commentary about that day of work. The logbook is exceptional at sharing information with my employer and coworkers, and helps us maintain inventory and smooth daily operations.

Cons

Its recording of my expected pay is not always 100% accurate although that's probably due to taxes. However it might be nice to implement a feature that determines what you'll make after tax. Additonally, I've had some issues trying to input my availability, where the dates will switch before I post my availability. This isn't a deal breaker but just a bit annoying to switch them back.

Review Source

Response from 7shifts

November 6, 2020

Thanks for the review! We love getting the feedback of employees that use 7shifts and we are over the moon to see the value you are getting out of the platform. Nice work!

ST

Sara T.  
Manager of Community Management  
Marketing and Advertising  
Used the software for: 2+ years

### "Huge Fan of 7Shifts"

August 31, 2021

5.0

I've used 7Shifts as an employee and as an Admin - my experience between both roles/permissions has been great and easy to use. I love the push notifications, bidding on open shifts and being able to really drill down on your shift availability for upcoming schedules and how the app automatically notes those.

Pros

I love the scheduling capabilities 7Shifts offers the most - we have a complicated schedule to work on and this is the best software we've used and it does the job well.

Cons

Sometimes there are some glitches and errors at times, but when those happen I can always reach out to their Customer Support Team and they've always been able to help me at once, even if it's on the backend on their side. Plus, updates/glitches are not uncommon for software so this is minor.

Review Source

Response from 7shifts

September 7, 2021

Wow, thank you for the kind words Sara. We love hearing that 7shifts has proves value to you as an employee AND as a Manager.

VR

Verified Reviewer  
General Manager  
Hospitality  
Used the software for: 2+ years

### "7shifts FAN!!"

December 13, 2022

5.0

I have to say I'm an expert at 7shift because I've been using it for multiple previous restaurants.

Pros

7Shifts makes my life so much easier. Everything is seamless when it comes to adding an employees week schedule or making changes. The feature to choose multiple days to add shifts makes everything super easy. Also the shift+click+paste way to move things around is great.

Cons

The thing I like the least is 7Shifts and TripleSeat aren't integrated. If those two platforms spoke together it would make so many peoples lives easier because it would automatically plug in the event totals into the labor tool. Everything would be much more accurate with predictions.

Reason for choosing 7shifts

User friendly.

Review Source

JO

Jan O.  
Operations Manager  
Hospitality  
Used the software for: Less than 6 months

### "An old dog learned a new trick!"

December 20, 2022

5.0

I am so happy with this program, and would recommend it to anyone.

Pros

After almost 30 years of using the same system I dragged my feet going into the digital age for scheduling. After about 5-6 hours in I was definitely sold! I love that my request calendar and schedule are connected, eliminating the old multi tiered way of doing it with texts, messengers, google chats, emails, and in person requests all being transferred to a google calendar and then eventually to an excel document, leaving so much room for error!

Cons

I would like to be able to import a planning calendar as we schedule based on the number of visitors expected based on past years averages.I would love it if I could copy and paste in the templates (ctrl,shift, drag) like in the schedules tabI would like to be able to export things into an excell document as we have a daily shared spreadsheet that has specific details of the day hour by hour.I would like for there to be an option to check for Open like there is for CL and BD.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Doodle](https://www.capterra.com/p/142620/Doodle/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Drive](https://www.capterra.com/p/161425/Drive/)

Reason for choosing 7shifts

Recommendation by a partner in our industry

Review Source

CS

Cyerena S.  
Store Manager  
Food & Beverages  
Used the software for: 2+ years

### "Such a user-friendly app, for managers, owners, and employees."

December 14, 2022

5.0

Easy, convenient, and overall a great software.

Pros

I love the user experience of this app the most, and all of the abilities we have with this app. I cna do everything in one spot and it's not stressful to use.

Cons

The things I like the least would be the things I don't use very often, the log book, and the tasks.

Review Source

MT

Michael T.  
Chief Creative Officer  
Food & Beverages  
Used the software for: 2+ years

### "7 shifts a breath of fresh air "

June 28, 2023

5.0

Awesome a great time management tool

Pros

Slows of writing an accurate schedule and the fact that it integrates with toast POS

Cons

No negatives at this time, if I could see front of the house labor broken out from the back of the house labor so I can monitor the numbers individually would be most important

Alternatives considered

[Sling](https://www.capterra.com/p/142542/Sling/)

Reason for choosing 7shifts

Functions

Review Source

MG

Mark G.  
Regional Manager  
Restaurants  
Used the software for: 1-2 years

### "Then I saw 7-Shifts, now I'm a believer! "

December 13, 2022

5.0

I was an excel user for my scheduling. I've used Schedule Fly and Hot Schedules and always found them lacking. I was wary at first, but 7-shifts covers all the bases. As mentioned in my ''cons" there are a few improvements or tweaks I'd like to see, but overall I'm thrilled.

Pros

So user friendly. So many functions that removed the need for multiple software or multiple reports.

Cons

Sometimes you can't erase a log comment. Can't figure out why. Wish it could hold more documents in employee files. It pulls sales from prior day when linked with POS, wish it could pull cover count for reporting as well.

Review Source

KV

Kate V.  
CEO/Founder  
Food & Beverages  
Used the software for: 2+ years

### "Accessible and responsive team behind this accessible and invaluable app! "

December 13, 2022

5.0

I've had a great experience with this app! From the team responsiveness to the ease of use and onboarding employees, to the reporting and tracking

Pros

team responsiveness if there is ever a question or problem, upgrades, ease of use, GUI

Cons

Some of the features are a little hidden

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing 7shifts

Great features, ease of use, GUI, team, ability to grow my company seamlessly

Review Source

DM

Deanie M.  
Food and Beverage Manager  
Hospitality  
Used the software for: 2+ years

### "Excellent platform for scheduling my large staff!!"

September 1, 2021

5.0

I’ve had a great experience since procuring and implementing this software for the company I work for. Aron wall has been my go to guy from day one and regardless of the issue I know it will get resolved by the team at 7 Shifts.

Pros

From the beginning I was impressed at the many features this software made available and the ease of use. Technical support when needed was prompt and efficient. Obviously a company committed to their product, updates to services and the addition of new features are frequent.

Cons

I can honestly say there is nothing that I do not like about this software!

Review Source

Response from 7shifts

September 3, 2021

Thanks for the kind words Deanie, cheers!

DG

David G.  
Co Owner  
Restaurants  
Used the software for: 2+ years

### "User friendly app/website. Try it and you’ll love it!"

December 13, 2022

5.0

Top notch company, you guys are great!

Pros

User friendly and the software has great features! Very easy setup and making schedules is a breeze.

Cons

Task management is an awesome feature! Notifications for tasks that are and aren’t completed would be very helpful.

Review Source

TW

Thomas W.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Great for scheduling in all aspects"

August 31, 2021

4.0

Pros

The features to track time off and availability make this app absolutely incredible as well as the schedule builder when on PC to drag, drop, copy and paste shifts!

Cons

The fact the schedule builder tool is not available on mobile. Also the lack of ability to have settings other than BD or CL. For example having LN for late night

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Thomas! Also, we appreciate your feedback on the mobile app. I've passed that info along to our team :)

LC

Lucia C.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Great Product!"

August 31, 2021

4.0

Overall this program is great! Been using for years but it would be nice for some more options to personalize for our needs. Love the reports feature though to see how staff compare in various categories!

Pros

I do the scheduling for a staff of 60+ so the ease of copying shifts to another week/day is great

Cons

The integration between this and Toast is great but could still use some work. We primarily use it for the purposes of seeing when staff have clocked in or not and as a manager it would be great to turn this feature on and off for the different departments ( front of house, back of house, bar). It would also be great to turn the feature off for clocking out vs clocking in at the end of the shift vs beginning. As a front of house manager I’m not as concerned with back of house clockins but still get 12 notifications for their staff a day, and I am more concerned about front of house staff clocking in but not as concerned with them clocking out

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

I think cost?

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Lucia! I've passed along your suggestions for improving our integration along to our team :)

GS

Gregory S.  
Manager/Admin  
Restaurants  
Used the software for: 6-12 months

### "Has made a Impact"

August 31, 2021

5.0

Overall my experience has been great and have watched the technology grow over the past year

Pros

Ease-of-use and quick set up. Pricing is scalable to what you need

Cons

There are some limitations that we have to create workarounds to work with our business model

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Gregory! We love hearing that 7shifts has made a big impact on your business and you have noticed how much we have evolved over the years.

KC

Kristiana C.  
Chef  
Hospitality  
Used the software for: 6-12 months

### "Great software for all kitchens"

August 13, 2021

5.0

Pros

The ui for 7 shifts makes sense and is quite intuitive. It also looks nice, which is hard to come by with other scheduling programs. I have all records for hours worked, payroll, and a calender in one place which makes my life incredibly easy.

Cons

I honestly don't have any complaints. It is difficult to manage so many aspects of a business through 1 app and 7 shifts does a good job of doing that, especially compared to some of the competition.

Switched from

[DolceClock](https://www.capterra.com/p/159838/DolceClock/)

I hate Dolce with a passion. It's clunky and I have an incredibly difficult time navigating it.

Review Source

Response from 7shifts

August 18, 2021

Thanks for the kind words Kristiana! We are really pleased to hear that 7shifts is easy to navigate and intuitive. We look forward to making it even easier for you in the future.

JS

John S.  
Kitchen Manager  
Restaurants  
Used the software for: 1-2 years

### "John's Review"

March 30, 2024

5.0

Very pleased with this platform and has made scheduling a breeze!

Pros

Very easy to use interface. Log book and chat features are excellent!

Cons

The mobile application does not show enough information.

Review Source

Response from 7shifts

April 2, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

KE

Ken E.  
Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Not Just for Resturants"

December 13, 2022

5.0

Not sure what we do about scheduling caregivers without 7Shifts...it would be a nightmare to track availability and schedule without the ability to track each caregiver's weekly availability to fill a shift and pick up shifts when needed.

Pros

7Shifts is indispensable for our team of healthcare providers...we use it daily for scheduling, task management, and employee communication. Not sure how we ever functioned without the features which are so applicable to our particular environment and team as we care for our client. The scheduling feature alone saves us so much time and effort in scheduling caretakers as schedules change throughout the week. And the task management feature is the proverbial "icing on the cake" for shift tasks that need to be performed daily.

Cons

The task management feature needs some "Love" especially with scheduling and assigning weekly tasks for employees who are scheduled later in the week. Frustrating to not be able to schedule an employee for a task to be performed later in the week if they are not scheduled the day I need to assign the task.

Review Source

AB

Angie B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Owner"

December 13, 2022

5.0

7Shifts has been very good to work with. They are very responsive and are very interested in receiving feedback. We have had multiple discussions with them on new features or proposed features.

Pros

Employees loved the tool from the first day. Our prior tool was not as good at the communication piece. The interface just makes it fun to use. The support team is very responsive to chat. I have rarely had to talk to someone directly but that is available when I have needed it as well.

Cons

Communication: would like to have a way to search the content of messages or announcements as well as the ability to go back and download them. We use our POS for time keeping - and there is a delay getting that information to 7Shifts if someone incorrectly punched out. As a result, it is not used for payroll purposes, we pull data from the source. A variance report that shows when someone is scheduled to work and when the actually clocked in/out would be appreciated. It does report on variances by total hours but does not give it by actual schedule for that day.

Reason for choosing 7shifts

7Shifts was fun for employees to use - so they were more willing to use it. It eliminating printing out and posting the schedule each week.

Review Source

Loai E.  
Pattern Maker  
Design  
Used the software for: 1-2 years

### "Perfect app "

December 30, 2022

4.0

My experience with this application is that it is really useful and very important, and this is what we need to perform the tasks required of us

Pros

It is an application that facilitates all the things and tasks of life that we forget, which makes the application very important, easy and safe for everyone

Cons

Updating the application requires many updates

Review Source

MH

Mike H.  
Taproom Manager  
Hospitality  
Used the software for: 1-2 years

### "Great platform for more than you think"

August 31, 2021

5.0

Good responsiveness to inquiries, easy to use on multiple platforms, works well having some staff not synced to our POS, everyone filters through 7Shifts for hours tracking, time off and communication.

Pros

Feature rich, solid on the basics/essentials for scheduling and reporting; additional communication features are a big plus!

Cons

Extra pricing for certain features, not really a choose your needs at the lower/mid range options.

Reason for choosing 7shifts

Ease of set up and day to day use.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the great review Mike!

Leandro U.  
Financial  
Food & Beverages  
Used the software for: 2+ years

### "7 Shifts for restaurant schedule Management "

November 5, 2020

5.0

My managers and employees love it.

Pros

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Cons

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Paycom is not practical and is not linked to cellphone numbers.

Review Source

Response from 7shifts

November 6, 2020

Thanks for the review Leandro! It's great to hear that even though you have the option, you see so much value in 7shifts that it goes above and beyond what is offered to you in your payroll provide. Know that we will always be looking to increase the value of our services for folks like yourself. Cheers!

RE

Rowan E.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Game-changing modernization"

December 13, 2022

5.0

Overall, we have had a very good experience since making the switch over to 7shifts and would certainly recommend it to other restaurants - especially those with a large staff.

Pros

7shifts makes it easy to communicate with the entire staff, individually or as a group. It even allows us to easily send messages to specific roles or groups within roles, such as "bartenders scheduled today" or "servers not scheduled today." It also makes it easy for staff to communicate with management and each other, and has also made the process of shift swapping/coverage easier for staff and management. Managers love that we can see all bids for a shift, and that no swap or coverage goes unapproved (which often happened in the past when we were still using a paper system for switches). It's also great when we need to add staff for a particular shift, as we can simply post an open shift for anyone in a particular role.

Cons

I wish you could access the original version of a posted schedule (before swaps/pick-ups, etc) and see quickly who picked up a shift vs. who was originally scheduled, rather than having to go back through the activity log. Additionally, apart from the dashboard view - which is fantastic and super convenient for planning each day - the layout of the iPad app isn't great, and when there are major changes/updates to the product, it can be tricky to get used to. When there are glitches (which is pretty rare), it can be disruptive to our process of planning each shift. These aren't things you have to deal with when using a paper system, however they are minor issues in comparison to the many benefits of switching to 7shifts.

Review Source

SE

Sarina E.  
DRO  
Hospitality  
Used the software for: 6-12 months

### "7Shifts Is Fabulous! "

August 31, 2021

5.0

When I started at the business, they had multiple platforms for log book, scheduling, messaging, etc. 7Shifts has helped us streamline these processes and made for a better and easier time filling out and getting the information you need. The ease of use on phones has been huge and the engagement of the staff has gone up a lot since we began using it.

Pros

Ease of use, cost effective, incredible customer service. The log book is a game changer and the messaging aspect eliminates the need for Slack or another messaging service. Keeps everything in one place, we love it!

Cons

The calendar views aren't great as far as printing and being able to see everyone working each day. It's not fun that crew members can't see their Managers schedule unless they are rated as managers - I don't want everyone to see the managers messaging so this is tricky. The organization of the chats can get confusing after a while.

Review Source

Response from 7shifts

September 3, 2021

Thanks so much for the review Sarina! We love hearing that 7shifts has cut down on the tools you use to make your restaurant run smoothly.

Similar Products

Featured