# Page 6 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

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7shifts

4.7 (1211)

[View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of 7shifts

## Showing most helpful reviews

Showing 126-150 of 1211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CB

Chelsea B.  
Food and Beverage Director  
Food & Beverages  
Used the software for: 1-2 years

### "Traction Sports Performance 2022 Review"

April 12, 2022

5.0

I would say that this is a 9/10 Customer Service is very helpful. The system itself feels like someone in the industry knew what to do and do it correctly. I have used others before and this is my favorite for the price and experience.

Pros

I like messaging the most. I have a team message, my shift lead and management message, and a smaller group message for other small events happening.

Cons

I would say when it's lagging on mobile app.

Reason for choosing 7shifts

I choose 7shifts because I operate seasonally. This is the only company that would allow me to pause my account when it's not in use.

Review Source

Response from 7shifts

June 22, 2022

Thanks for the review Chelsea!

JT

Jeffrey T.  
Training Manager - Projects  
Restaurants  
Used the software for: 2+ years

### "7 Shifts Critique"

March 19, 2024

5.0

Very good can’t say much negative about it

Pros

Ease of use. Very simple to create schedules and send to the team

Cons

Doesn’t always update in real time for clocked in team members

Review Source

Response from 7shifts

March 22, 2024

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to reviews@7shifts.com for any extra feedback or questions.

LR

Lindsey R.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "Great for Bar/Restaurant Industry"

August 31, 2021

4.0

Pros

labor estimation, repeating availability, time off request management

Cons

Cannot change close times to reflect different closes in house; IE bar closes after kitchen. Not full functionality from mobile device for administrative tasks such as posting availabilities and blocking dates for time off

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

price and ease of use

Review Source

Response from 7shifts

September 3, 2021

Thanks for the feedback and suggestions Lindsey! I have passed along your feedback to our mobile team. We are always looking to make our experience better for restaurateurs like yourself.

AM

April M.  
Regional Manager  
Restaurants  
Used the software for: 1-2 years

### "Complete Game Changer"

August 5, 2021

5.0

Pros

This software makes employee scheduling and distribution very easy. No wonder have an excuse that they did not know their schedule.

Cons

I wish it would force you to view attendance. Certain amount of time it will auto mark somebody late, when you could have easily told them not to come in and tell a certain time but just didn't have a chance to change the schedule.

Review Source

Response from 7shifts

August 12, 2021

Thanks for the kind words April!

MR

Mario R.  
Managing Partner  
Restaurants  
Used the software for: 1-2 years

### "Very Valuable Tool"

March 19, 2024

5.0

Has been a great tool in the daily operation of our business.

Pros

The ability to mange multiple schedules. Distribute it easily. Communicate with the team. View sales and sale comparisons. Save daily logs.

Cons

Not fully integrated with POS so that we could pull individual employee sales or receipts or see PMIX reports.

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

7Shifts had more features at the time and was more affordable.

Review Source

Response from 7shifts

March 21, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any concerns or feedback you'd like to share further, feel free to pass it along to support@7shifts.com.

MC

Matthew C.  
Managing Partner  
Music  
Used the software for: 1-2 years

### "Matt C's review "

March 19, 2024

4.0

Easy to use and track scheduling, great and fast customer service!

Pros

Ease of scheduling and ability to change and trade shifts on mobile.

Cons

It can be a bit hard to navigate on mobile sometimes.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Expedite schedule making and tracking of shifts.

Review Source

Response from 7shifts

March 22, 2024

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to reviews@7shifts.com for any extra feedback or questions.

KK

Kaitlin K.  
Event Mabager  
Hospitality  
Used the software for: 2+ years

### "Keep up the good work! "

November 8, 2020

5.0

Overall 7shifts is the best scheduling software I have worked with (schedule fly, day force, written schedules). I would say the best part of the company is that they truly care about their clients and take the time to do serves like this one to keep in the know about customer satisfaction and are always striving to improve the product to adapt to all the industries they serve. Keep on doing what you are doing, it's working!

Pros

It is very user friendly. Schedules are easily created and notifications are sent to employees if any changes are made. This eliminates me having to individually reach out to employees. I also love the announcement board for when I need to inform my crew of changes to the menu or any other operational changes.

Cons

When inputting events into the calendar it would be nice to have more formating options. Ex. Type of event, time frame (if it extends past 12am making it so it doesn't show on the calendar for the next day) Also when employees try to book time off outside of the allotted time frame it would be nice if the admin still got notified since most employees just text you about it anyways. Perhaps the message could say "your time off request has been submitted but it is outside of the scheduling time frame therefore it cannot be guaranteed" or something like that.

Review Source

Response from 7shifts

November 16, 2020

Wow! Thanks so much for the kind words and detailed feedback Kaitlin. We love working with you and the rest of the Drift team and can't wait until we can come visit you soon.

AP

Ann P.  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Literally changed my life"

November 4, 2019

5.0

7 Shifts helped reduce the stress on mangers who do the scheduling. Literally I would not make it out of the parking lot and I would start getting messages from staff about trading shifts , wanting time off etc. They can do most of this on the app. I do not have to carry a paper schedule with me everywhere I go. I do not have 3 or 4 copies of the schedule and all saying different things as they have not all been updated. It is all on my phone . I do not know if i can change the schedule from my phone . If you can I do not know how. Sometimes there are changes when I am out of the office that we cannot do on the app. I do take notes on this and update the schedule when I get to my computer. Not a big deal

Pros

How easy it is to use. It solved many of our scheduling issues. Staff resolve many of the trades etc among themselves. The schedule is always up to-date. The schedule is always available on my phone. I can approve changes etc when I am not on site and the schedule is updated and everyone knows what is going on.

Cons

Sometimes the updates have caused some glitches. They are quickly resolved once 7 shifts is made aware. Because we are not a restaurant some of the features on it we do not need and show up all the time. It would be nice if there was a version without earnings profits etc. as we do not need all of that. We are a residential housing program for persons with disabilities and other then that it works really well for us. the staff really like the freedom they have as well with the app.

Reason for choosing 7shifts

cost

Review Source

Response from 7shifts

November 5, 2019

Thanks for the review Ann. We love hearing that 7shifts has changed your life for the better and alleviated many of the scheduling headaches that you used to experience. Cheers!

ED

Emily D.  
Owner & GM  
Food & Beverages  
Used the software for: 2+ years

### "Definitely recommend 7shifts for small business scheduling."

August 31, 2021

5.0

The ease of use for staff and management makes this software the best for our business. Being able to see on my phone and computer is so helpful.

Pros

Multiple locations and employee schedule

Cons

Adding new staff and invites. Sometimes staff don't get the invites and I have to resend multiple times.

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Emily! We appreciate your feedback and really look forward to some enhancements coming soon to help with inviting and onboarding new staff members.

VR

Verified Reviewer  
Director of Operations  
Restaurants  
Used the software for: 1-2 years

### "Great software for $"

August 31, 2021

4.0

All the features needed to run and operate without all the added things not needed.

Pros

Easy integration with toast, startup ease and use.

Cons

Team communications go to email, would rather send via sms.

Alternatives considered

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/)[Schedulefly](https://www.capterra.com/p/76735/Schedulefly/)

Reason for choosing 7shifts

Toast integration.

Review Source

Response from 7shifts

September 3, 2021

Thank you for the review!

CY

Ciara Y.  
District Manager  
Restaurants  
Used the software for: 2+ years

### "7shifts, great for more than just scheduling"

December 13, 2022

5.0

Pros

It’s convenient the the mobile app works well to do most scheduling updates and adding of employees. The messaging also works well for getting in touch with team members and the facts that contact information is readily available to our teams to connect.

Cons

Sometimes there are issues where employees do not have update notifications enabled and they miss updates. You also can’t reactivate terminated employees from the mobile app. You don’t get a good view of hourly shift coverage in the mobile app like you do from accessing online in the browser.

Review Source

LL

Laura L.  
Owner  
Wine and Spirits  
Used the software for: 1-2 years

### "Great tool. Super easy. "

March 29, 2024

5.0

It completely changed how we managed staffing and scheduling. We were doing everything manually so it was a huge improvement. The team loves it. It helps with overall communications and task assignments.

Pros

7shifts allows us to easily schedule shifts and allows staff to trade among themselves without our involvement. The time clocking function is easy and intuitive. Love the ability to integrate with our POS so we can track productivity.

Cons

Having different apps for scheduling and time clock is a bit of a hassle. I wish the dashboard were more customizable.

Review Source

Response from 7shifts

April 1, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

AB

Allie B.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Great service "

March 25, 2024

5.0

Pros

I really like the communication aspect, as well as the opportunity to give employees independence in arranging their schedule with “time off” and “availability”

Cons

It is sometimes slow and lagging, which makes it difficult to communicate with employees at times.

Review Source

Response from 7shifts

March 26, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

BG

Bill G.  
Regional manager  
Food & Beverages  
Used the software for: 1-2 years

### "Employees love it!"

March 21, 2024

5.0

Makes employee communication easier. The fact that they can put up a shift and get it covered without anything but observation makes it a really valuable product

Pros

The employees are clear on when they are scheduled.

Cons

The experience of the app doesn't translate to the computer

Review Source

Response from 7shifts

March 22, 2024

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to reviews@7shifts.com for any extra feedback or questions.

MR

Marie R.  
Service Manager  
Food & Beverages  
Used the software for: 6-12 months

### "User Perspective on 7Shifts"

August 31, 2021

4.0

Pretty good, I like that I am able to see my pay before tax and my time sheets.

Pros

I like how easy it is to see our shifts and who we are working with and what position we will be that day ex: manager, team member etc.

Cons

As managers we used to be able to click on each persons name and see the notes that they had to complete for that shift and now with the most recent update it does not allow us to click/ see anyone else’s tasks, which is crucial to the flow of the shift. There is also a glitch with the open/available shifts sometimes. Half the time it will let you see the open shifts at other locations and half the time it will just keep loading.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Marie!

ME

Megan E.  
Regional Trainer  
Dairy  
Used the software for: 2+ years

### "Wonderful "

March 19, 2024

5.0

Pros

7shifts is very user friendly and easy to use.

Cons

There are ocasional lags and issues with the messageing function but they are usually fixed fairly timely.

Review Source

Response from 7shifts

April 4, 2024

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to reviews@7shifts.com for any extra feedback or questions.

CSP

Chef Steven P.  
Owner / Director  
Hospitality  
Used the software for: 2+ years

### "Life with 7Shifts is all about the right communication with staff and managers"

November 14, 2019

5.0

I have two other software suites that offer what 7shifts does included in the price, 2 other software suites and I still would rather use 7shifts because of how awesome it is. My 50k POS bundle and my staff management suite both offer this, and I could save the cost of 7shifts per year - but heck no.

Pros

\- Very Short Learning Curve - The App is very stable and accurate - Our staff enjoy using the app and don't see it as a burden, but a convenience - With our package, the app is feature-rich without bloat. - Developers listen to the community and add value as often as possible.

Cons

As with any software development, some features that would be useful for you may take time if they are more niche use cases.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

As a power Excel user, the task of building repetition and ease of use was not a problem, even the integration of sales, not a problem. However, staff engagement and tracking days off and availability was a problem.

Review Source

Response from 7shifts

November 15, 2019

Wow! Thanks for the amazing review Steven. I shared your review with the rest of our team, and it made our day to hear that 7shifts has provided you and your team with so much value. Knowing that you have chosen 7shifts over other tools you have available to you is a high honour and is what drives us to keep developing our products for restaurateurs like yourself. Please let us know how we can continue to raise the bar for you and make 7shifts an integral part of your operations.

RM

Rachael M.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "7Shifts is easy to use for all staff"

November 3, 2020

5.0

We have been very happy with the overall use of 7shifts and anytime we needed customer service, they were courteous and offered a quick fix. They were very gracious during our Covid closure and offered use of the app free of charge so that we could stay in contact with all our employees. I highly recommend!

Pros

We use 7shifts as the primary tool for communication as well as scheduling. It's easy to set up, add new employees, manage the schedule, shift bids, and time off requests. Employees report that it is one of the most comprehensive and easy to use scheduling apps they've ever used! As the administrator, 7shifts makes scheduling quick and easy which is a huge benefit.

Cons

The availability function can be improved. Employees report that it is the only aspect of the app that gives them trouble. Sometimes there is a lag between what the app shows on my phone vs. computer. For instance, shifts that have been edited and published are showing as not published on the app on my phone. Minor issues that cause little to no problems.

Review Source

Response from 7shifts

November 5, 2020

Thanks for the review Rachael! We really love the feedback you provided and I have passed it along to our mobile team for review. We want to ensure we make your experience and 11. Also, we are happy to hear that 7shifts was able to support you in the way you needed it during COVID. We ALWAYS want to support our clients and know this has been a challenging time for any small business. Just know that we've got your back :)

BD

Brenton D.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great Product"

December 13, 2022

5.0

I've been using 7shifts for almost 4 years and have only had a handful of small issues. And after reaching out to someone, almost immediately the issue is resolved. Great customer support!

Pros

Scheduling is made easy with real time issues that might conflict with an unpublished schedule.

Cons

Being able to edit shifts or make a new schedule isn't fully supported in mobile.

Review Source

AS

Alyssa S.  
Assistant general manager  
Restaurants  
Used the software for: 2+ years

### "Restaurant "

September 2, 2021

5.0

It’s been good. Very productive.

Pros

The ease of team members being able to swap, cover, or pick up shifts. We get bothered less over things they could resolve themself. Blocking days for time off is very helpful! Being able to see each team members availability while doing the schedule is great.

Cons

Would like more training videos. Have had to self teach myself all of this software.

Review Source

Response from 7shifts

September 8, 2021

Thanks for the review Alyssa! Also, noted your request for more training videos. I will pass that along to the team.

MH

Maia H.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Love this software"

December 13, 2022

4.0

Pros

This software simply does everything that it needs to do and more. And it is very user friendly.

Cons

It does occasionally have some glitches but customer service is excellent and they always fix any issues right away.

Reason for choosing 7shifts

I had worked with 7-shifts at a previous job and knew it was what I wanted to use when we were looking to purchase a program of this kind at my current restaurant.

Review Source

BS

Brian S.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "7Shifts review"

December 13, 2022

5.0

Very positive. The software is intuitive and easy to teach others. Plenty of functionality

Pros

Ability to easily upload a new employee, set their parameters, and schedule them. Ability to message and communicate with staff easily. Ability to create labor projections and review vs actual.

Cons

Inability to stack and sort employee shifts on a given day.

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

See above

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Relative cost of 7shifts. Great demo and easy of implementing

Review Source

Jacque P.  
Medical Billing Manager  
Medical Practice  
Used the software for: 1-2 years

### "workable scheduling app"

October 2, 2023

5.0

Pros

Easy to maintain a schedule and put a shift up for grabs. You can track your hours and see who you are working with. I like that it automatically tells you the manager on duty and the ability to message them directly. I like that feature where you can give a shout out I think that is different and unique. I like the ability to look up anyone in 7shifts and message them directly or create a group message.

Cons

I think maybe the layout could use some improvement

Review Source

AJ

Aliya J.  
Store Manager  
Food & Beverages  
Used the software for: 2+ years

### "I absolutely love 7shifts! "

August 4, 2022

5.0

Never had a single issue! Easy to use, navigate, trouble shoot, and I would recommend it to a friend!

Pros

7shifts is easy to navigate for all, easily accessible, And free of charge in the App Store. This app made it easy to stay organized and worked quickly to do so.

Cons

I love absolutely everything about 7shifts!

Review Source

Response from 7shifts

August 8, 2022

You love to hear it. Thanks so much for the kind words Aliya :)

BW

Beth W.  
Chef  
Restaurants  
Used the software for: 6-12 months

### "Easy to use for fast scheduling"

May 1, 2023

4.0

Overall this system works well. It is very intuitive and scheduling is quick. It’s the best system I’ve used so far. I’d love to see more ability for the user to customize the system to fit specific needs.

Pros

I like the ease of use when scheduling. Being able to quickly move shifts between days and people. Also, scheduling multiple shifts in one go. The system also recognizes different time formats easily.

Cons

Some of the features meant to customize the scheduling system just made scheduling more cumbersome.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing 7shifts

Easiest and more cost effective solution

Review Source

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