# Page 8 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

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7shifts

4.7 (1211)

[View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of 7shifts

## Showing most helpful reviews

Showing 176-200 of 1211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

Alexander W.  
Assistant General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Seven Shifts at Night Shift Lovejoy Wharf in Boston MA"

August 31, 2021

5.0

Positive.

Pros

The interface is easy to use, easy to schedule, move people and shifts, works on iPhone, andriods, and my computer. Good messaging system.

Cons

I wish the templates to copy and paste previous schedules into the next week were easier to use.

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

I've used both before and I prefer the interface of 7Shifts.

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Alexander. We agreed, our interface is way better... but we're biased ;)

BD

Briana D.  
Store director  
Retail  
Used the software for: 2+ years

### "Great easy to use scheduling software"

August 31, 2021

5.0

I have been using scheduling software for many years and the combination of price, ease of use, and available app for my employees makes it a winner in my book.

Pros

I really enjoy having an app, setup was very easy, the price is right, and the over-all use is intuitive and simple to understand.

Cons

None that I can think - honestly a good product that meets my needs.

Switched from

[Homebase](https://www.capterra.com/p/153076/Homebase/)

I liked this platform better and I was able to convince the owners to spend the money due to your reasonable pricing.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Briana! We appreciate you advocating for 7shifts for your restaurant.

RT

Royal T.  
7Shifts  
Hospitality  
Used the software for: 2+ years

### "Highly recommend"

December 13, 2022

5.0

My overall experience with 7shifts has been great! I highly recommend it.

Pros

What I like most about 7shifts is the mass communication, and the ability to pick up and offer up shifts. It's extremely useful in the time of an emergency. I also adore 7Shifts will estimate your check based on your overall hours.

Cons

What I like least about 7Shifts is when the software has to time out. It slows up restaurant production.

Review Source

AW

Adam W.  
Managing Partner  
Food & Beverages  
Used the software for: 1-2 years

### "Milkman OTR"

December 13, 2022

4.0

I've used it before, so I've been familiar with it. It's been at multiple other establishments I've worked at. It's fairly easy to work and does the job well enough.

Pros

The scheduling aspect is very easy to use. Very intuitive.

Cons

There seems to be some inconsistency with certain features. Not sure if you've had server issues lately or not... but seems as though our schedule has changed a few times without any user input. Hard to explain, but we are actively looking into it. While this does link up with Toast, the number rarely align to reflect the same thing. When monitoring labor % we just use toast to ensure the accuracy.

Reason for choosing 7shifts

I did not make the decision.

Review Source

PP

Pat P.  
Owner  
Alternative Dispute Resolution  
Used the software for: 2+ years

### "Best program I have ever used!"

August 31, 2021

5.0

I feel like this is a very personal company and when Covid hit they forgave monthly fees which was much appreciated. I have been very happy with the help desk and the overall product and I would highly recommend!

Pros

I like the ease of use for myself and my employees

Cons

I find the help button is always in my way of seeing what I want to see

Review Source

Response from 7shifts

September 3, 2021

Thanks for the kind words Pat! We know how devastating COVID has been for restaurants, and we knew how important it was to take care of our restaurant partners such as yourself. We take great pride in knowing that we did the right thing to support our partners like you. Cheers!

JG

Jennifer G.  
Tasting Room Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "So Happy we found 7shifts"

December 13, 2022

5.0

This software has allowed us to see more of what is going in the tasting room. Who was on time and who was late, when we might need more staff or less. It's helped us adjust things quicker. It's helps with scheduling and record keeping when it comes to the staff.

Pros

I love everything 7shifts has to offer. Especially the ability to add tips into the system. The system we used prior to 7shifts didn't allow tip ands isn't connect to our payroll server. This has been a great help!

Cons

I do wish I could see an entire month of shifts instead of just a week at a time. We are a smaller organization so we have less employees than most.

Switched from

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)

I needed a more helpful software that could do more and especially manage Tips.

Review Source

BA

Bronson A.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "7-Shifts game changer"

December 13, 2022

4.0

Pros

The software is user friendly and easy to navigate for beginners. It keeps all schedules in one place so that I am able to view each department and gauge labor against business needs. Employees have access via mobile, so they are always up to date on any changes. Additionally, to this, the communication feature allows me to broadcast important updates or messages to staff.

Cons

There was nothing that I didn't like about using this software other than that the pages can feel a bit cluttered if you have a larger team.

Reason for choosing 7shifts

Decision was made by overhead

Review Source

VR

Verified Reviewer  
Business Manager  
Food & Beverages  
Used the software for: 1-2 years

### "If they don't have what you're looking for, they will help you find it."

September 27, 2018

5.0

Before, we were using one service for our schedule-making, one for clocking employees in and out, one for payroll, etc., etc., etc. It's great to be able to simplify!

Pros

The number of features under the 7shifts umbrella is quite impressive when compared to their competitors. As a busy manager, it's very helpful to have one resource to do my scheduling, clock-ins and -outs, employee messaging, etc. Furthermore, if they don't have a feature I am looking for, their customer service chat is very helpful. I can be talking to a 7shifts representative in seconds about my ideas for easier use. I have even noticed that they have added a couple of these features.

Cons

We are a unique business, in that we are open 24/7. This service certainly functions well for us, with a few work arounds. However, it would be nice if they expanded their features to cater to different types of restaurants.

Review Source

Response from 7shifts

October 1, 2018

Thanks for the review! We pride ourselves on delivering top-notch service, so we are excited to hear that your team has found it fast and effective. We're always looking to improve our app, so any time you have an idea for an improvement just reach out to us ¿ we want to hear it :)

CV

Carilyn V.  
Director  
Food & Beverages  
Used the software for: 1-2 years

### "Maximize Efficiency: Unlocking Potential with 7shifts"

March 26, 2024

5.0

It is great for scheduling and team communication. There are lots of additional options as well that we are looking forward to implementing.

Pros

This app is not only incredibly user-friendly but also impressively efficient. With its intuitive interface, I've been able to streamline scheduling processes, saving valuable time and ensuring seamless communication with my staff. The real-time updates and notifications help to foster a more cohesive and productive work environment.

Cons

We have experienced occasional glitches or technical issues but they were resolved quite quickly.

Review Source

Response from 7shifts

March 27, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

DL

Daniel L.  
Regional Manager  
Restaurants  
Used the software for: 2+ years

### "7-Shifts is great with minimal bugs and issues!"

December 13, 2022

5.0

Pros

The software is generally easy to use and intuitive. Special features like calendar sync are nice touches.

Cons

App does seem to have a few issues with notifications not wanting to clear and such.

Review Source

NP

Nathalie P.  
Restaurant Manager  
Hospitality  
Used the software for: 2+ years

### "Amazingly easy and professional platform for Managers and Employees"

September 25, 2021

5.0

Really happy and it makes working as a manager easier and also really clear for the employees when you’re working or have been accepted time off etc.

Pros

Really easy to use, makes scheduling fast. We don’t have to deal with swap shifts and employees are only able to do it through 7shifts. Time clocking makes it easy for both parts to keep track of hours and make sure it’s rightful.

Cons

As I mentioned before: show which employees who have seen the schedule. Sometimes when making schedules on an iPad it is doubling the shift or not possible to move the shifts.

Review Source

Response from 7shifts

September 30, 2021

Thanks for the review Nathalie!

cL

carlos L.  
Chief operations officer  
Restaurants  
Used the software for: 2+ years

### "My 7shift experience "

December 14, 2022

5.0

Has been great for budget tracking and scheduling.

Pros

The sales projections, and looking. At real time labor expenses.

Cons

Hourly wages for employees integrating properly, also that many small features are an added cost.

Alternatives considered

[Sling](https://www.capterra.com/p/142542/Sling/)[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

Integration with toast

Review Source

Ben T.  
GM  
Hospitality  
Used the software for: 2+ years

### "The best out there."

August 31, 2021

5.0

Pros

Ease of use, dependability, and overall layout make it ideal for any FOH/BOH scheduling and communication.

Cons

Mobile development could still use some work to better reflect what is seen on a desktop.

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Ben! We are actively working on enhancements to our mobile app to "close the gap" between what is capable on the desktop. Thanks for the feedback.

SS

Steve S.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Make your scheduling life easier! "

August 31, 2021

5.0

Overall, it’s been a HUGE time saver, or to mention a BIG money-saver! Both wins for us in the restaurant industry!

Pros

The best is how simple it is to arrange and make a schedule, with all availability pre-set…. Just enter, click and drag, or copy to continuous days! The app for staff and management is also a great too for communicating between each other or as a whole group. Works well!

Cons

Can’t say I can think of anything….. maybe some times it will log staff out of the app on the store tablet. Then I have to re-enter all passwords and user to get back into the app.

Review Source

Response from 7shifts

September 3, 2021

Wow! Thanks for the review Steve. It makes our day to hear feedback like this. Our mission is to "simplify team management and improve performance for restaurants" so hearing your feedback we know we're on the right track.

DW

Daniel W.  
Assistant General manager  
Restaurants  
Used the software for: 1-2 years

### "A great service for restaurants "

December 13, 2022

5.0

Way better than hotschedules, super easy to understand.

Pros

7shifts is easy to monitor, schedule and adapt to growing or declining sales. Super stream lined for any ody to pic up.

Cons

The app needs work on the phones. Little buggy when it comes to the management side . Assigning shifts, viewing rosters etc.

Reason for choosing 7shifts

Customer service and ease of access

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Company wide decisions

Review Source

JB

Jordan B.  
Head Chef  
Hospitality  
Used the software for: 1-2 years

### "7Reviews"

August 31, 2021

5.0

Great

Pros

Ease of use, quickly communicate with staff(announcements).

Cons

7 tasks, personally I feel it takes more time to use and is easier to forget than a physical checklist

Alternatives considered

[Push Operations](https://www.capterra.com/p/154933/Push-Operations/)

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Jordan! We are always looking to improve our task management and take your feedback seriously. I've passed that info along to our product team.

DS

Danielle S.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great for Coffee Shop"

December 14, 2022

5.0

Pros

Easy to produce schedule for employees. Gives more power to employees to request availability, and time off. Less stress for the manager to remember what they may have talked about in person.

Cons

I think the activity log should be included in the base price.I’ve used this software since 2018.. and there have been times where there was an approved time off, but I believe the employee had changed the dates after the approval.

Review Source

KM

Katelynn M.  
Counter clerk  
Restaurants  
Used the software for: 2+ years

### "7shifts is awesome for restaurants :))"

August 31, 2021

3.0

I love it other than crashing super positive experience glad my employer chose this service

Pros

I love the ease of use and all the features love the shift pool and the ability to take other shifts and have a very active schedule.

Cons

I didn’t like how this software always crashed! Super inconvenient having to log in again all the time when it did crash.

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Katelynn!

AM

Angela M.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Streamlined scheduling and Communication! frees up time for other things"

March 25, 2024

5.0

Pros

User friendly. Cost effective - you can have a plan with only the things you need and add on additional services as needed. Effective for communication

Cons

Employees need to remember to update the app often to keep the notifications coming and repair other glitches.

Review Source

Response from 7shifts

March 26, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

AS

Ann S.  
Director of Communications and Development  
Restaurants  
Used the software for: 2+ years

### "7shifts was a game changer for us! "

July 24, 2019

5.0

We now have 4 restaurants/bars that utilize 7shifts and it's hard to imagine how we ever survived without it! It's streamlined our scheduling procedures and simplified the process of employees requesting off, submitting availability and swapping shifts. 7shifts customer service team is also extremely responsive and receptive any time we encounter an issue or even just want to provide our feedback on a certain feature that we think could be improved. We also now use the reporting tool for putting together high level labor tracking reports at the end of each month. Thanks, 7shifts, you're the best!

Pros

I love that everything is in one place so you don't have to worry about forgetting that someone sent an email or text message requesting off for a 2 week vacation 6 months ago (which is the system we previously had in place!)

Cons

I didn't like that you had to wait to enter employee raises until they were set to go into effect - although 7shifts has recently improved this feature so that you can set a specific date for an employee's new wage to begin!

Reason for choosing 7shifts

It was far more user friendly than the other software that we considered, and the 7shifts team that helped us set up and roll out the software was fantastic!

Review Source

Response from 7shifts

July 29, 2019

Thanks so much for the review Ann! It means a lot to our team that 7shifts has been able to help your growing business optimize (and report on!) your processes and continue to be successful. Cheers to you!

JS

Juan S.  
FOH Lead  
Restaurants  
Used the software for: 1-2 years

### "7shifts review"

December 13, 2022

5.0

So far my experience have been good with this app I use it every day for everything so far my experience is good

Pros

I like it because I can check my schedule I can check how much I'm getting paid I can communicate with my other employees and management so far everything about the app I like

Cons

What I don't like is that we have to go in and choose another employee to trade instead of just picking the employee and saying trade we have to wait for management and to approve it that's the only thing I don't like about it but other than that everything is good

Review Source

KH

Kari H.  
Shift Manager  
Restaurants  
Used the software for: 6-12 months

### "Gets the job done. "

August 31, 2021

4.0

I miss the ease and look of Hotschedules, but 7shifts has the potential to be better.

Pros

It's easy to use. Scheduling is easy with the templates. Messaging is also a breeze. Nice to have the engagement portion.

Cons

Needs "request on" ability in scheduling. GM's need access to all employees, including other management. Reporting could use some more options. The "roles" and "job code" are a pain and get screwed up going from 7shifts to Toast.

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Integration with Toast.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Kari!

AM

Amber M.  
Assistant General Manager  
Restaurants  
Used the software for: 2+ years

### "A must have in the restaurant industry "

December 14, 2022

5.0

For us, this is an essential tool for management and staff!

Pros

The ease of use for employees and management. It allows management to make schedules and review requests from the employees. I also love all the breakdowns and reports the app offers.

Cons

Sometimes I don’t receive notifications on switch shift requests.

Review Source

QO

Quinn O.  
General Manager  
Food Production  
Used the software for: 2+ years

### "Great software! Made scheduling a breeze!"

August 31, 2021

5.0

Vacation and time off requests are much easier to manage with this software, no more nightmares of managing e-mails and paper requests.

Pros

The ease of use for employees and management. Super easy to switch shifts and see vacation requests on the calendar.

Cons

I would love to be able for it to remember common shift times for employees, the feature doesn't seem to be accurate.

Alternatives considered

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Reason for choosing 7shifts

The integration with square was the key factor for us.

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Quinn! We love hearing that 7shifts has been beneficial for your restaurant when pared with your Square POS.

TZ

Tyler Z.  
Mrg  
Food & Beverages  
Used the software for: 1-2 years

### "7shifts is everything I need for a restaurant"

March 25, 2024

5.0

A+5 star everyone was helpful and friendly

Pros

Easy to use. Great for scheduling. Great for communication. Great for requesting time off. Keeping track of paid vacation

Cons

Not being able to delete an employee's job code once created

Review Source

Response from 7shifts

March 26, 2024

Thank you for taking the time to share your experience with 7shifts! We greatly appreciate customer feedback. With any feedback you'd like to share further, feel free to pass it along to reviews@7shifts.com.

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