# Page 9 | 7shifts Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is 7shifts the right Employee Scheduling solution for you? Explore 1211 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/reviews

---

7shifts

4.7 (1211)

[View alternatives](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 9 - Reviews of 7shifts

## Showing most helpful reviews

Showing 201-225 of 1211 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BS

Brent S.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Decent product, overly expensive, poor biling communication."

January 2, 2024

3.0

5/10 overall it met our requirements but the stability was bad for everyone. Often users would get loggednout and need to log back in. When this happens, they no longer recieved updates from the business schedule or the messages.

Pros

It provided a place to schedule and communicate with staff. Tracked our labor and sales. It was nice to have but the price is very high for what it does

Cons

They didnt tell me our bill was renewing and just charged our business. There where no reminders

Review Source

Response from 7shifts

January 4, 2024

Thank you for taking the time to share your experience with 7shifts. We would love the opportunity to help you get the most out of the software, please don't hesitate to reach out to our Support team at 1-888-979-5877.

AR

Adam R.  
Operations manager  
Restaurants  
Used the software for: 6-12 months

### "Happy customer"

December 13, 2022

5.0

This app has tremendously helped me manage my staff. It has taken a huge weight off my shoulders because I can delegate all schedule related communication to the app internally. The staff also really likes the internal messaging system.

Pros

Onboarding employees is easy, it organizes time off requests very well, I love being able to leave notes for people when I schedule them.

Cons

At first I was unsure if the value would be worth while. But now I can totally justify it

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

From asking my peers.

Review Source

sG

shirah G.  
manager  
Food & Beverages  
Used the software for: 2+ years

### "I seriously love 7shifts "

August 31, 2021

5.0

Our employees and managers are extremely happy with 7shifts. The many features just make running the business much easier for everyone. The ease in quickly making changes to the schedule is a feature I would never want to live without.

Pros

My favorite part of the software is that I never have to worry about ever making a scheduling mistake. I also love the ability to easily and quickly communicate with staff.

Cons

I really don't think there is anything negative about this software.

Reason for choosing 7shifts

The app was simple to set up and the customer service was superb.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the love Shirah!

AB

Alana B.  
Director of HR  
Food & Beverages  
Used the software for: 2+ years

### "Superb scheduling software!"

December 13, 2022

4.0

Pros

The ease of use for scheduling, attendance, and general communication is unmatchable!

Cons

Still working through core features. We would like the forecasting section to be more comprehensive for our brand.

Review Source

MH

Melissa H.  
General Manager  
Hospitality  
Used the software for: 6-12 months

### "Overall a good product"

December 13, 2022

4.0

Good, although they are slow to make changes

Pros

It is easy to use and learn. It is great for communication with the team

Cons

The auto scheduling feature is tough to use and not super useful

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Communication

Review Source

FP

Felix P.  
COO  
Restaurants  
Used the software for: 2+ years

### "My 7Shifts review"

August 31, 2021

4.0

Pros

The features are easy to read and understand.

Cons

The sync of the information sometimes isn't in real time.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Felix!

MC

Matthew C.  
Gm  
Hospitality  
Used the software for: 1-2 years

### "Tips and horrible employee reports"

March 21, 2024

4.0

Solid except for reporting sorting by employee first name.PLEASE CHANGE TO LAST NAME!!!

Pros

Ease of use, employee accessibility, real time sales update

Cons

EMPLOYEE SORTING BY FIRST NAME! EMPLOYEE SORTING BY FIRST NAME!!!

Reason for choosing 7shifts

Recommended by Toast. Toast, toast, toast.

Review Source

Response from 7shifts

March 22, 2024

Thank you for taking the time to share your experience with 7shifts! We love hearing about how 7shifts has impacted your restaurant. If there is ever anything we can help with, our team is here for you. Feel free to reach out to reviews@7shifts.com or support@7shifts.com for any extra feedback or questions.

TM

Tory M.  
Assistant General Manager  
Restaurants  
Used the software for: 6-12 months

### "Lots of Bang for the Buck!"

April 21, 2017

5.0

7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Pros

Easy to use Great tutorials Fast and friendly support staff Efficiency for reviewing labor Incredibly communication tool between staff and management Consider suggestions for functions and features and notify you if they become implemented Fair price for the power of the product

Review Source

Response from 7shifts

April 21, 2017

Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!

KB

Kyah B.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Lost without 7shifts"

September 1, 2021

5.0

Pros

Years ago, I was posting paper excel spreadsheet schedules and keeping track of time off through a calendar book. Now, any issues can be tracked right through the app. And I save time in everything involving scheduling!

Cons

The only con I think would be to have a better understanding before implementing and which level would benefit our restaurant in the right ways.

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Kyah! Every restaurant we move off of excel such as yourself is a win to us. Cheers!

MB

Myrhissa B.  
Chef  
Food & Beverages  
Used the software for: Less than 6 months

### "First time using 7shifts "

December 28, 2023

3.0

Still working to make it work. Will see how it goes. It’s our first round in implementing.

Pros

Everyone is able to see their shifts in real time and all in one place

Cons

Ease of using the platform is if there. Some things are not user friendly. Can’t print unless published etc

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

New manager has used before and thought it would be helpful.

Review Source

Response from 7shifts

January 2, 2024

Thank you for taking the time to share your positive experience with 7shifts! We love hearing about how 7shifts has positively impacted your restaurant. If there is anything we might be able to help with, find us at reviews@7shifts.com.

KP

Kelly P.  
Co-owner  
Restaurants  
Used the software for: 2+ years

### "A big time-saver & team-builder!"

December 13, 2022

5.0

Overall, I'm a huge fan and have been satisfied with the features and new rollouts

Pros

It has been so easy to use and has been a big organizational and time conserving tool for me and my team

Cons

I wish it could integrate with more than one concept per location!

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

I liked the software

Review Source

MK

Madison K.  
Owner/Operator  
Restaurants  
Used the software for: 6-12 months

### "Makes my daily life more efficient!"

December 13, 2022

4.0

Experience has been great, myself and my staff love this! Also really helpful that other major players in the restaurant industry use this, for my staff that have second jobs that also have 7Shifts

Pros

This communication and tracking with my employees is critical and this software really aids in that process. I am able to handle last minute changes or call ins with ease and keep a central location for all employee communications - which really helps my personal life!

Cons

I do see some functionality issues in that I have to log out and log back in frequently to ensure I see updates, and I would like to have more prompts for employees so they use the right functions (ie using time off vs availability)

Review Source

LH

Lindsay H.  
FOH Manager  
Food & Beverages  
Used the software for: 2+ years

### "Fantastic product and support! "

December 13, 2022

5.0

Pros

Scheduling is a breeze with template set up, and drag and drop shifts. Support team is excellent!

Cons

It would be great if you could enter multipleLogbook entries without having to save at every question.

Review Source

AB

Andrew B.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "7 Shifts"

December 13, 2022

3.0

It's a valuable tool for the price. Would like for some bugs and glitches to cease.

Pros

Relatively easy to use. Messaging is convenient for our daily operations. Most of our users are readily able to use the app.

Cons

Updates and bugs that prevent optimal usage

Review Source

KK

Keith K.  
Vice President of Operations  
Restaurants  
Used the software for: 2+ years

### "Love 7Shifts!"

November 18, 2019

5.0

From the beginning over 5 years ago to today, the entire team at 7Shifts has been great to work with and are very accomodating to my requests for further functionality.

Pros

I like that I the functionality of the app and online. It is easy to access and use. The app is free and this makes a big difference with our hourly team members.

Cons

I wish the reporting was more robust. Sometimes I need more data than the reporting is capable of pullin gin.

Alternatives considered

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)

Reason for choosing 7shifts

The team at 7Shifts was always there when I had a question and made the integration process seamless.

Switched from

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

HotSchedules was to cumbersome and slow. They charged for the app. They were slow to change and very expensive.

Review Source

Response from 7shifts

November 19, 2019

Thanks for the review Keith! We are thrilled to have the opportunity to work with you and the rest of your team at Kaldi's every day, and we look forward to building what you need for years to come. Cheers!

LJ

Leah J.  
Operations Assistant  
Restaurants  
Used the software for: 2+ years

### "Good Product, but Wish it Had More"

August 31, 2021

4.0

I think it's a good product for what we need it for. Everyone is able to do all scheduling aspects within the app and managers can all stay on the same page. Essential for our scheduling needs.

Pros

We use this for scheduling, time off requests, shift swapping and messaging mostly and it helps everyone stay on the same page. It definitely limits over communicating.

Cons

I feel that every time I wish I could do something, it costs more money to add a feature. Frustrating at times considering the price of it all.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Leah!

EC

Evan C.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Fix the schedule editing, then we can talk."

December 13, 2022

4.0

Pros

Makes the communication with staff really straightforward. Chat functions are good and I like the read receipts for announcements.

Cons

The schedule editing interface is abysmal. No keyboard shortcuts, the system runs pretty slowly, and the UI even in a browser window on a computer is painfully limited.

Review Source

AH

Ally H.  
Director of Sales and Events  
Hospitality  
Used the software for: 2+ years

### "Great Value and Customer Service for the price!"

August 31, 2021

5.0

Customer Service has always been great, They have promptly answered questions and even make changes to my account. They also send lots of how to's and what has changed messages and emails, which are very helpful.

Pros

I like the ability to schedule, edit and communicate on the go!

Cons

Sometimes there are glitches with the app, such as....a staff member being scheduled once, but appears twice on the schedule for the same day.

Alternatives considered

[HotSchedules](https://www.capterra.com/p/52611/HotSchedules/)

Reason for choosing 7shifts

7-shifts is simple, straight forward and easy for anyone to use.

Review Source

Response from 7shifts

September 7, 2021

Thanks for the review Ally! We love hearing that our customer service team has provided you with a terrific experience.

SF

Scott F.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "7shifts for Zaxbys"

December 13, 2022

5.0

Pros

Ease of use, communication side is the bomb

Cons

Screen shrinkage would help, to see all without having to scroll around.

Review Source

AG

Alejandro G.  
Shift Lead  
Food & Beverages  
Used the software for: 1-2 years

### "Awesome scheduling tool!"

December 13, 2022

5.0

Overall 7shifts is very useful and easy to use, but it definitely needs some polishing.

Pros

I enjoy the accurate tracking of my worked hours per week. I enjoy that i can review all my shifts as they were scheduled.The log book is awesome for sharing important restaurant info for managers and food production teams.

Cons

The app feels unfinished. Some tools lag or don't load correctly. The calendar is hard to navigate and doesn't offer many features. There is rough integration with being able to upload pictures. At least for Android.

Review Source

aF

alex F.  
Student Cafe Executive Officer  
Restaurants  
Used the software for: 6-12 months

### "7shifts review"

December 13, 2022

4.0

Formal place for management communication (log book). Additionally, chat functions make it easy to communicate with employees.

Pros

Integrated with Toast, Xtrachef. All scheduling occurs in once place. Scheduling templates and the ability to copy from week to week are especially helpful.

Cons

My number one suggestion is to add the ability when scheduling to create an open shift/template shift, and a drop down menu will pop up with employees who are available for that shift. Currently, it is somewhat inconvenient to have to sift through employees' availabilities to find someone who can work at that time.

Review Source

TB

Tracy B.  
Taproom & Events Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Easy and Fast"

December 13, 2022

5.0

I've had a great time! They're easy to work with and have a good service that's easy to use for both managers and employees.

Pros

Was utilizing spreadsheets before, but this is the best way to schedule. There's an app that's free for folks to download and it's really great!

Cons

Cost for the product and then the tiers. It's not really aggregious but for a small business, it adds up.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing 7shifts

Ease, cost and free for staff to download.

Review Source

JF

Jeremy F.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Better than other scheduling apps"

December 13, 2022

5.0

Pros

Setting up availabilities and scheduling is very easy and helpful.

Cons

Sometimes there'll be a notification even though the notification has already been resolved.

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reason for choosing 7shifts

Cheaper, user-friendly and does a lot of the tasks I wanted to be done.

Switched from

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Homebase was not as functional and user-friendly as 7shifts appears to be.

Review Source

PJ

Paris J.  
General Manager  
Entertainment  
Used the software for: Less than 6 months

### "Love 7shifts, great product and app!"

December 13, 2022

5.0

Great, easy to use, great options for customization. Effective and responsive customer service. Little to no downtime. Integrates perfectly with Gusto Payroll.

Pros

Easy to use, has all the settings and things I would need for each area. Just missing a few minor details, hopefully these are added soon!Customer service has been great!

Cons

Can't customize who needs a required break. I would like to have the option for a 30 minute minimum required break for only minors. Would like permissions for managers to be able to view who is currently clocked in WITHOUT them having the ability to edit/manage the schedule.

Reason for choosing 7shifts

7shifts integrated with both toast and gusto.

Review Source

ME

Marty E.  
Co owner  
Restaurants  
Used the software for: 2+ years

### "Great tool for employees and employers "

August 31, 2021

5.0

Very happy we use 7Shifts

Pros

Just about everything from tracking employees schedules to housing their contact information. Also like how servers can offer their shifts to their counterparts as well as submit days of availability and time off requests

Cons

No real cons. Really happy with this product

Reason for choosing 7shifts

Recommend by a friend

Review Source

Response from 7shifts

September 3, 2021

Thanks for the review Marty! We are thrilled to hear that your friends recommended 7shifts to you - that is a sign we are on the right track to support restaurateurs like yourself.

Similar Products

Featured