--- title: "Matrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Matrix Software - reviews, pricing plans, popular comparisons to other Court Management products and more." source_url: "https://www.capterra.com/p/123068/Matrix-Jail-Management-System/" page_type: "product" language: "en" --- # Matrix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Matrix ## What is Matrix? Matrix Pointe Software is a legal case management system designed for prosecutors, investigators, law enforcement, attorneys general, civil law departments, and other justice community users. The software provides integrated solutions to connect agencies and streamline case processing, evidence management, document assembly, and other workflows to increase office productivity and effectiveness. ## What is Matrix used for? [Jail Management](https://www.capterra.com/jail-management-software/)[Court Management](https://www.capterra.com/court-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Matrix?[Manage this product listing](https://www.g2.com/products/matrix-jms-matrix/claim_requests/new?auto=true) ## Matrix Overview Updated September 2026 AI summary Matrix supports small and midsize organizations in the public sector with jail management needs, offering cloud-based tools for inmate tracking, booking, case management, and custody status monitoring. Notable capabilities include inmate property logs, medical history records, and officer shift notes, in addition to commissary and accounting features. Matrix is deployed via web-based and SaaS platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Matrix 5.0 (2) VS. [4.4 (85)](https://www.capterra.com/p/56229/Report-Exec-Enterprise/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.2 (0) Value For Money 0.0 (0) Value For Money 4.3 (0) Customer Service 5.0 (2) Customer Service 4.5 (0) ## Matrix alternatives [i3 Public Sector](https://www.capterra.com/p/10017931/i3-Public-Sector/) [0.0](https://www.capterra.com/p/10017931/i3-Public-Sector/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017931/i3-Public-Sector/) [JailTracker](https://www.capterra.com/p/181363/JailTracker/) [4.7 (42)](https://www.capterra.com/p/181363/JailTracker/reviews/) Starting price $240.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181363/JailTracker/) Highest Rated [BluHorse JMS](https://www.capterra.com/p/185776/BluHorse-JMS/) [5.0 (2)](https://www.capterra.com/p/185776/BluHorse-JMS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/185776/BluHorse-JMS/) [eFORCE](https://www.capterra.com/p/103834/eFORCE-Software-Suite/) [4.2 (12)](https://www.capterra.com/p/103834/eFORCE-Software-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/103834/eFORCE-Software-Suite/) ## FAQs about Matrix Overview ### What company size and specific industries is Matrix built for? Matrix is designed for government and public safety organizations, including prosecutors, investigators, law enforcement agencies, attorneys general, civil law departments, and other justice community professionals. It is best suited to public-sector teams that manage legal, investigative, and prosecutorial work rather than general business users. Features and Usability ### What are the key features of Matrix? Matrix offers inmate management features such as incarceration records, inmate information files, inmate tracking, and inmate classification. It also includes booking management, check-in/check-out, custody status checks, inmate accounting, commissary management, inmate property logs, inmate incident management, medical history records, and officer shift notes. Getting Started and Support ### What customer support options does Matrix offer? Matrix provides 24/7 live rep support for customer questions and issues. The catalog lists this as the available support channel, and no reviewer feedback is available to describe user experience, response times, or common support frustrations. ## Features Booking Management Create, update, and manage bookings, itineraries, and reservations Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Cell Maintenance Track and manage information regarding maintaining inmate cells Check-in/Check-out Track the status of assets and whether they're checked in or out Commissary Management View, manage and track products available and distributed to inmates in the jail commissary. Custody Status Checks Checking inmates' custody statuses Matrix 16 features ### All Features - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Cell Maintenance: Track and manage information regarding maintaining inmate cells - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Commissary Management: View, manage and track products available and distributed to inmates in the jail commissary. - Custody Status Checks: Checking inmates' custody statuses - Incarceration Records: Includes centralized access to all legal incarceration documents per inmate (medical, criminal, personal etc.) - Inmate Accounting: Conducting general accounting for money held for prisoners by the State (deposits, withdrawals, etc.) - Inmate Classification: Collect information about inmates' risk levels, program needs, and other information for appropriate correctional resource allocation. - Inmate Incident Management: Track and report inmate incidents to appropriately allocate resources, increase safety and minimize harm. - Inmate Information File: centralized location to view information pertaining to each inmate (criminal, medical, behavioral, etc.) - Inmate Management: Track inmates' location, community engagement, behavior, and progress over time. - Inmate Property Logs: Detailed record of all possessions belonging to an inmate that are held by the facility during their incarceration - Inmate Tracking: Track inmate location and monitor movements. - Medical History Records: Records of patients' medical history - Officer Shift Notes: A report/notes detailing officer activities during shifts, including any incidents. --- ## Pricing ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Asif A. Manager ### "This Is very usefull" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 24, 2015 We are very thank full to you Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Christopher C. Registrar /Jail Management Specialist ### "Extremly customizable and intuitive web based software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 25, 2014 The Matrix Jail Management System was installed in our facility in 2008. Since then the personnel at Northland IT have been exceptionally accommodating while helping us to customize the jail management software specifically to our ever changing needs. Moving from our antiquated "green screen" software to their highly intuitive web based windows system has given us the ability grant numerous state and local entities access to our software and in doing so has also helped us to streamline all the aspects of the jail management process without having to pay for each additional user we add. Matrix's ability to utilize multiple facilities has given us the ability to automate all our facilities under one software to the point that we are considering utilizing Matrix as a regional/multi-county jail management system so that we, and other neighboring counties, are able to transfer and share inmate information such a demographics, contact information, photos, criminal history and disciplinary history, just to name a few, while under one comprehensive system thus helping to remove the ever increasing amount of redundancy of inmate information which we have become accustomed to while each county continues to utilize separate jail management systems. The only negative comment I have is that Matrix JMS is only view-able in Internet Explorer. They need to update the software so it can be viewed using all the common browsers, such as Chrome, Firefox and Safari. Then, it will truly be the most comprehensive JMS on the market. Keep up the good work Northland! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.