# SiteMinder Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SiteMinder Software - reviews, pricing plans, popular comparisons to other Hotel Channel Management products and more.

Source: https://www.capterra.com/p/123133/SiteMinder

---

# 

 SiteMinder Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SiteMinder

## What is SiteMinder?

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgrade or scale their businesses. Built on a foundation of core capabilities, SiteMinder is a platform with a rich ecosystem of hotel systems, apps and experts. By bringing it all seamlessly together, we’re opening up opportunities for more hotel businesses, every day. Our platform includes: a Channel Manager, Hotel Booking Engine, Metasearch, Hotel Website Builder, Hotel Payment Processing, Hotel Business Intelligence, Mobile App and access to the Global Distribution System. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence

## What is SiteMinder used for?

[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)

Top alternative

Featured

Overall rating

Based on 257 user reviews

Reviews sentiment

Positive

81%

Neutral

6%

Negative

13%

Pros & cons

Intuitive and friendly navigation

Centralized channel management

Booking engine limitations

Starting price

$85

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SiteMinder?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.siteminder.com&name=SiteMinder)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SiteMinder

4.2 (257)

VS.

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting Price

$85

Other, Per Month

Starting Price

$23.86

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (256)

Ease Of Use

4.6 (155)

Value For Money

4.0 (239)

Value For Money

4.6 (154)

Customer Service

4.0 (249)

Customer Service

4.7 (154)

## SiteMinder alternatives

[4.3 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/)

Starting price

$150.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/)

[4.7 (155)](https://www.capterra.com/p/193259/Flex-PMS/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/193259/Flex-PMS/)

[View all alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/)

## Who uses SiteMinder?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive and friendly navigation

83% positive reviews out of 53

Most reviewers describe the user interface as visually appealing, easy to navigate, and straightforward for both new and experienced users.

Pinar S

sales and marketing manager, 11 - 50 employees.

"User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources."

Booking engine limitations

58% negative reviews out of 38

Some reviewers report booking issues, including sync failures, limited customization, manual updates, and unclear reservation sources.

Rudolf M

Front Office, 2 - 10 employees.

"Lack of customization option for direct bookings page."

Centralized channel management

78% positive reviews out of 45

Most reviewers report the channel manager allows seamless updates, broad connectivity, and saves significant time managing multiple channels.

Tawanda S

Group Ecommerce Manager, 501 - 1,000 employees.

"So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support."

Streamlined daily operations

95% positive reviews out of 38

Most reviewers find ease of use essential, enabling efficient management and simplifying everyday tasks across locations.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reservations Management

4.4 (77)

87.01% of 77 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Room Inventory

4.8 (61)

90.16% of 61 reviewers that rated this feature as important or highly important

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

Multi-Channel Sync

4.5 (60)

91.67% of 60 reviewers that rated this feature as important or highly important

Ability to see leads received from various distribution channels in one place

Dynamic Pricing

4.5 (54)

79.63% of 54 reviewers that rated this feature as important or highly important

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Restriction Management

4.5 (50)

90.00% of 50 reviewers that rated this feature as important or highly important

Establish limitations based on certain conditions

Promotions Management

4.2 (45)

64.44% of 45 reviewers that rated this feature as important or highly important

Design, communicate, and distribute incentives to perform a specific action

SiteMinder 61 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Synchronize with other calendars to view mutual availability and schedules

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Record and track all relevant internal and external communications

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Pre-made examples and templates for emails

A list of events with their respective dates

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Immediately stop the process from executing

Access software remotely via mobile devices

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Ability to see leads received from various distribution channels in one place

Manage and handle various international currencies

Manage and support multiple languages

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Accept, record, and reconcile financial transactions

Design, communicate, and distribute incentives to perform a specific action

Track/optimize rates in relation to usage

Ratings/Reviews

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Establish limitations based on certain conditions

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

4.2 (249)

4.2

Based on 249 reviews

## Pricing

Value for money

4.0 (239)

Free Trial

[View pricing plan details](https://www.capterra.com/p/123133/SiteMinder/pricing/)

SiteMinder

$85.00

Other,Per Month

It includes:

-   Channel Manager
-   PMS Integration
-   Rate Management
-   Reservations
-   24/7 Support
-   Payment Processing

SiteMinder Plus

$119.00

Other,Per Month

It includes:

-   Booking Engine
-   Competitor Rate Intelligence
-   Guest Data Management
-   Rate Management
-   Website Builder
-   Competitor Rates Insights
-   Direct Booking Plug-in Apps
-   Hotel Metasearch

Value for money

4.0 (239)

4.0

Based on 239 reviews

## Integrations

[

Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[

Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[

RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)[

5stelle](https://www.capterra.com/p/149923/5stelle/)[

Smartpricing](https://www.capterra.com/p/203834/Smartpricing/)[

RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/)[

Revpar Guru](https://www.capterra.com/p/115234/Revpar-Guru/)[

3RPMS](https://www.capterra.com/p/198134/3RPMS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (249)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (249)

4.0

Based on 249 reviews

## User reviews

Overall rating

4.2

Based on 257 reviews

Filter by rating

5(169)

4(38)

3(16)

2(13)

1(21)

Mentioned topic

Sorted by most recent

BT

Brooke T.

Manager

Accounting

### "Support lacking in urgency"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

February 6, 2026

Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate.

Pros

Reasonably efficient platform with good access.

Cons

Ease of use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 16, 2026

Hi Brooke, Thank you for taking the time to share this feedback, and I’m really sorry for the ongoing issue, the delay in getting it resolved, and the extra manual work it has caused your team. This isn’t the experience we want for our customers. I’d like to personally look into this and get it prioritised with our team. As I can’t identify your account from this review alone, could you please contact me directly at zidane.doshi@siteminder.com with your property name ? Once I have this, I’ll make sure your case is escalated and that you receive the support you need as a priority. Thank you again for bringing this to our attention and for your patience while we work to make this right. Warm regards, Zidane D.

AS

Amy S.

Reservation and Revenue Manager

Hospitality

### " \[sensitive content hidden\] was a brilliant help"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 2, 2025

Pros

Ease of use. \[sensitive content hidden\] who assisted me this time was brilliant, really timely and her instructions were easy to follow.

Cons

support can be hard to connect with. would be brilliant if there were account managers that you can connect with to assist.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hi Amy, Thank you for sharing your experience! We're delighted to hear that your recent interaction was smooth and that the guidance provided was clear and timely. We appreciate your suggestion about having dedicated account managers. We'll definitely pass this feedback on to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

BB

Balu B.

Reservation Manager

Hospitality

### "User Friendly and Good Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2025

Pros

User Friendly and Good support Service (\[sensitive content hidden\]). Top channel manager with professional customer service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hi Balu, Thank you for the kind words! We're pleased to hear you find the platform user-friendly and that Abigail provided you with such professional support. We'll be sure to share your lovely feedback with her and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

JD

Julian D.

Deputy General Manager

Hospitality

### "Super Support Service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 27, 2025

Pros

SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service!

Cons

There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch!

Switched from

[RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)

I switched to SiteMinder because I needed a more reliable, user-friendly, and professional system with excellent support.

Reasons for choosing SiteMinder

I switched to SiteMinder because they offered more features and flexibility at a better price compared to other providers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hi Julian, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a consistently positive experience with our support team — your satisfaction means a lot to us, and we'll be sure to share your kind words to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

BT

Barbara T.

Group Revenue Analyst

Hospitality

### "Best Channel Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 27, 2025

Consistently excellent, particularly with chat agents such as \[sensitive content hidden\]. Always responsive and capable of addressing any inquiries I have or providing assistance with the challenges I encounter.

Pros

\* Easy to use \* I love the insights tab because it offers us a wealth of information \* The 24/7 live chat feature facilitates prompt access to answers.

Cons

The updated version. I still favor the previous Siteminder version. There is nothing else significant aside from the above mentioned

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hi Barbara, Thank you for sharing your feedback! We’re glad to know you’re enjoying the ease of use, the value from the Insights tab, and the convenience of our 24/7 live chat. We also appreciate your input on the updated version and will make sure your thoughts are shared with the team. It's wonderful to hear Alyssa has been consistently helpful – we’ll be sure to pass along your kind words to her. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

IT

ines t.

Revenue Manager

Hospitality

### "Good service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 25, 2025

Good

Pros

Fast replies and attentive support. Nice support..

Cons

Sometimes not personalized replied and sometimes it takes some time to reply.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hi Ines, Thank you for your feedback! We’re glad to hear you’ve found our support team responsive and attentive. We do apologise if some replies felt less personalised or delayed — we’ll continue working on improving our response experience to make sure it’s both timely and tailored to your needs. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

MT

Mina T.

Revenue Manager

Hospitality

### "Excellent Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

June 25, 2025

Pros

Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance.

Cons

Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hi Mina, Thank you for your feedback and for recognising Damini’s support — we’ll be sure to pass that along! We truly appreciate your feedback regarding live chat wait times and will share this with the team as we continuously work to improve response speed and overall experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

PP

Paresha P.

Reservation Manager

Hospitality

### "excellent service."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2025

my experience was relay good. \[sensitive content hidden\] was amazing with knowledge and with my queries she did short out one by one. \[sensitive content hidden\] very calm and softly spoken and also make you understand how SiteMinder works.

Pros

Quick reply with my queries. very knowledgeable customer service. very easy to use. user friendly. And support ant time.

Cons

Mapping issue and rate code difficult to understand some time. also you can not discount entry level room if you need to discount.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hi Paresha, Thank you for sharing your experience and for highlighting Priya’s exceptional support — we’re thrilled to hear she was able to guide you through your queries with such clarity and care. We also appreciate your feedback on the mapping and rate code complexities, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

BR

Betsabe R.

Gerente de Ventas

Hospitality

### "Excelente atención "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 20, 2025

Abigail fue concisa y rápida en atender el problema que tenía y lo resolvió en poco tiempo lo que me permite seguir con mis pendientes.

Pros

Que es fácil de usar la herramienta, es muy intuitiva, tiene una cartera muy amplia de agencias con las que se puede colaborar.

Cons

Que no siempre hay agentes que no sean virtuales disponibles y a veces el agente virtual no entiende lo que se necesita.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hola Betsabe, Gracias por tus comentarios y por reconocer el soporte rápido y eficaz de Abigail: nos alegra que haya podido ayudarte a solucionar el problema rápidamente. Agradecemos tu observación sobre la experiencia con los agentes de soporte y entendemos lo importante que es el soporte humano oportuno; tus comentarios han sido registrados y serán compartidos con el equipo. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane D.

LM

Lina M.

Revenue Manager

Hospitality

### "Excelente.."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 20, 2025

Hasta el momento excelente, sin contratiempos en la solución de problemas...........................

Pros

Solucion rapida por parte de Soporte, rapidez en la integracion de reservas con mi PMS.

Cons

En muy pocas ocasiones ha habido demora en la respuesta por parte de soporte tecnico.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2025

Hola Lina, Gracias por tus comentarios. Nos complace saber que la integración con tu PMS y el soporte han funcionado bien para ti. Agradecemos tu paciencia y comprensión en las pocas ocasiones en las que hubo algún retraso, y siempre estamos trabajando para mejorar nuestros tiempos de respuesta y asegurar que recibas la ayuda que necesitas rápidamente. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane D.

[View all Reviews](https://www.capterra.com/p/123133/SiteMinder/reviews/)

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