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Voted 2022's #1 Channel Manager Software by Hotel Tech Report and trusted by 33,000 hoteliers, SiteMinder helps hoteliers in large and small businesses to acquire guests, drive more profit, and manage their properties with ease. SiteMinder is the most connected hotel commerce platform with 450+ channels and 1,500 best-in-class tech partners, integrations, and experts.
Provider
SiteMinder
Located In
Australia
Foundation
2012
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, Videos, Documentation
Support
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)
Independent hotels or hotel groups, across the globe, that are looking to bring in more guests through online reach, and seeking technology that provides solutions to attract, and convert guests.
Content Source: SiteMinder
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Reviewers appreciate SiteMinder's channel manager for its reliability and ease of use, noting that it integrates well with major OTAs and simplifies connectivity. They find it straightforward to set up restrictions and connect channels quickly, which makes managing multiple distribution channels more efficient. Despite these benefits, some users experience booking failures and find the task of managing multiple channels daunting, with time-consuming mapping processes for certain channels.
Users have mixed feelings about SiteMinder's support service, with some praising the prompt and competent assistance they receive for minor issues. They highlight the fast response times and the helpfulness of the support team in resolving technical problems. However, many users report slow response times, unhelpful support, and a lack of assistance for more complex issues, leading to frustration and dissatisfaction with the overall support experience.
Pros
I love its reliability and consistency of its work. The sales team and support team are professional and helpful.
Siteminder is a powerful software (channel manager) that used so far, and is reliable and stable.
Overall this is one of best systems ever and very user friendly, which is very important.
The support for new set-ups is amazing and couldn't be better. From the technical part like developments and features we would be happy for some update of what is in the making.
Cons
Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay.
The Bookingbutton from Siteminder is the worst we have come accross.
The worst I have experienced. In fact it is non existent.
Date picker widget is useless, just a square box with no options at all, customization not possible. Reservation dates (check in/out) are delivered not in UK format.
"Great product, less than average support service"
Pros: Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).
Cons: The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What? Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily. After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!
Vendor Response
"Great channel manager & user-friendly"
Overall: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.
Pros: It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.
Cons: Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.
Vendor Response
"Okay for a one-night stand."
Pros: Efficient set up. They are great about getting new customers.
Cons: Customer service. The organization is bad at working with small organizations. They come off as more money driven than there to be in a partnership.
Vendor Response
"Amazing Features"
Overall: Siteminder help me to solve my needs in Booking Engine, Managing Channels.
Pros: - The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.
Cons: at the moment I have not get any trouble or any difficulties nor problem from the software.
Vendor Response
"Great channel "
Overall: it's a very easy channel to adapt and use
Pros: Easy to use and to get help if any issue occur
Cons: lining on the phone for help, and even if i switch into english it still waiting
Vendor Response
