--- title: "SiteMinder Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SiteMinder Software - reviews, pricing plans, popular comparisons to other Hotel Channel Management products and more." source_url: "https://www.capterra.com/p/123133/SiteMinder/" page_type: "product" language: "en" --- # SiteMinder Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SiteMinder ## What is SiteMinder? Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgrade or scale their businesses. Built on a foundation of core capabilities, SiteMinder is a platform with a rich ecosystem of hotel systems, apps and experts. By bringing it all seamlessly together, we’re opening up opportunities for more hotel businesses, every day. Our platform includes: a Channel Manager, Hotel Booking Engine, Metasearch, Hotel Website Builder, Hotel Payment Processing, Hotel Business Intelligence, Mobile App and access to the Global Distribution System. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence ## What is SiteMinder used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 257 user reviews Reviews sentiment Positive 81% Neutral 6% Negative 13% Pros & cons Intuitive and user-friendly design Centralized multi-channel management Booking engine limitations and issues Starting price $85 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... - Hotel Channel Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.2 +− Features4.2 Value for Money4.0 Ease of Use4.3 Customer Service4.0 Rating Breakdown 4.2 Features4.2 Value for Money4.0 Ease of Use4.3 Customer Service4.0 ## SiteMinder Reviewers Verdict Updated August 2026 AI summary - SiteMinder is well suited to hotels and property managers looking to efficiently oversee bookings and inventory across multiple channels. - Users most consistently value its intuitive interface, strong inventory controls, and effective multi-channel connectivity that reduce manual workload. - It helps teams save time daily by centralizing rate updates, preventing overbookings, and making distribution tasks more manageable. - Buyers may need to accept some trade-offs with rate management flexibility, booking engine customization, and occasional delays in support or system speed. - It fits best for properties prioritizing ease of use and broad channel connections, but may fall short for those needing advanced rate or reporting features. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SiteMinder 4.2 (257) VS. [4.3 (346)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting Price $85 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (256) Ease Of Use 4.2 (163) Value For Money 4.0 (239) Value For Money 4.1 (162) Customer Service 4.0 (249) Customer Service 4.0 (162) ## SiteMinder alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/) [4.7 (163)](https://www.capterra.com/p/193259/Flex-PMS/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/193259/Flex-PMS/) [Yanolja Cloud Solution Property Management System (PMS)](https://www.capterra.com/p/135751/eZee-Absolute/) [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting price $23.86 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135751/eZee-Absolute/) [View all alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/) ## FAQs about SiteMinder Overview ### What problems does SiteMinder solve? SiteMinder solves the chaos of updating rates, inventory, and restrictions across multiple OTAs by centralizing channel management and syncing availability in real time. It reduces manual entry, overbooking risk, and rate inconsistencies. Revenue managers, hotel general managers, front office teams, and multi-property operators benefit most from faster distribution control and simpler onboarding. Answer based on 139 reviews Overview ### Which roles and teams benefit most from SiteMinder? SiteMinder is most used by hotel owners, general managers, and revenue teams that need tighter control over rates, inventory, and bookings across channels. E-commerce, reservations, and sales managers rely on it to streamline online distribution, reduce manual updates, improve occupancy, and support revenue growth across property operations. Answer based on 248 reviews Overview ### What company size and industries is SiteMinder built for? SiteMinder serves small hospitality businesses first, with 87% of reviewers from small companies and 88% from Hospitality. It is built for independent hotels and hotel groups seeking more online guest bookings, while also supporting midsize businesses at 11%, enterprises at 2%, and related Leisure, Travel & Tourism organizations at 7%. Answer based on 257 reviews Features and Usability ### What are the key features of SiteMinder? SiteMinder includes core channel management tools like multi-channel distribution, real-time rate and availability updates, room inventory control, and booking management. Differentiating features include OTA and PMS integrations, rate management with restrictions, direct booking through Booking Button, reporting dashboards, and mobile access, with customer support frequently discussed by reviewers. Answer based on 113 reviews Pricing ### How much does it cost and what fees or limitations are included? SiteMinder starts at $85/month for the SiteMinder plan, with SiteMinder Plus at 119/month, and a free trial is available. Reviewers often like the flat fee and included extras, but some say costs feel high for smaller properties, with occasional complaints about paid updates, support, and limited reporting. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does SiteMinder integrate with? SiteMinder integrates with 10 third-party tools, including Cloudbeds, Little Hotelier, RoomRaccoon, Cendyn Guestrev, Revpar Guru, Right Revenue, RoomPriceGenie, Smartpricing, Avvio Suite, and 3RPMS. These integrations center on property management, hotel operations, and revenue management platforms used to manage distribution and pricing. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does SiteMinder offer? SiteMinder provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning and feature walkthroughs. Answer based on 9 reviews Getting Started and Support ### What customer support options does SiteMinder offer, and how do users rate the experience? SiteMinder offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, friendly, and helpful, especially via chat and phone. Some report slower responses on complex or escalated issues, inconsistent follow-through, and a need for clearer training and documentation. Answer based on 113 reviews Room rates ### How well does SiteMinder handle room rates and availability? SiteMinder gives hotels strong control over room rates and availability across multiple channels. Independent hotels and multi-property teams value real-time updates, room mapping, stop-sell controls, and OTA-specific pricing, though some users find rate codes, room type setup, and change tracking harder to manage when configurations get more complex. Answer based on 37 reviews ## Who uses SiteMinder? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and user-friendly design 83% positive reviews out of 53 Most reviewers indicate the user interface is intuitive, visually appealing, and easy to navigate for all users. Pinar S. sales and marketing manager, 11 - 50 employees. "User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources." Booking engine limitations and issues 58% negative reviews out of 38 Some reviewers describe booking engine problems, including errors, limited customization, and manual handling of reservations. Rudolf M. Front Office, 2 - 10 employees. "Lack of customization option for direct bookings page." Centralized multi-channel management 78% positive reviews out of 45 Most reviewers find the channel manager simplifies connecting, updating, and managing multiple sales channels efficiently. Hoang D. E-commerce Excutive, 51 - 200 employees. "What I like most about SiteMinder is its seamless channel management system." Effortless daily operations 95% positive reviews out of 38 Most reviewers describe ease of use as making daily tasks simpler and accessible from anywhere. ## Features AI summary Based on 656 Hotel Channel Management reviews Capterra data shows that buyers of hotel channel management software rank the following features as their top priorities: - **Channel Management** (**50%** of reviewers rated this feature as critical) - **Multi-Channel Sync** (**57%**) - **Reservations Management** (**53%**) SiteMinder supports all three of the features reviewers value most: **Channel Management**, **Multi-Channel Sync**, and **Reservations Management**. Together, these capabilities help hotels keep rates and availability updated across booking channels, manage reservations more accurately, and reduce manual work, allowing teams to improve occupancy and maintain better control over distribution. Channel Management 4.7 (19) 94.74% of 19 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Multi-Channel Sync 4.5 (60) 91.67% of 60 reviewers that rated this feature as important or highly important Ability to see leads received from various distribution channels in one place Reservations Management 4.4 (77) 87.01% of 77 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 4.3 (28) 71.43% of 28 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Room Inventory 4.8 (61) 90.16% of 61 reviewers that rated this feature as important or highly important Manage hotel room inventory on multiple channel partner sites to prevent overbooking Dynamic Pricing 4.5 (54) 79.63% of 54 reviewers that rated this feature as important or highly important Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. SiteMinder 61 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communications Management: Record and track all relevant internal and external communications - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Kill Switch: Immediately stop the process from executing - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Payment Processing: Accept, record, and reconcile financial transactions - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (249) 4.2 Based on 249 reviews ## Pricing Value for money 4.0 (239) Free Trial [View pricing plan details](https://www.capterra.com/p/123133/SiteMinder/pricing/) SiteMinder $85.00 Other,Per Month It includes: - Channel Manager - PMS Integration - Rate Management - Reservations - 24/7 Support - Payment Processing SiteMinder Plus $119.00 Other,Per Month It includes: - Booking Engine - Competitor Rate Intelligence - Guest Data Management - Rate Management - Website Builder - Competitor Rates Insights - Direct Booking Plug-in Apps - Hotel Metasearch SiteMinder Groups & Chains Custom Quote Available It includes: - Channel Management - Rate Management - Real-Time Insights - Enterprise Scale Distribution - Reporting & Analytics - Audit & Health-check - Tailored Onboarding Value for money 4.0 (239) 4.0 Based on 239 reviews ## Integrations [ Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/)[ 5stelle](https://www.capterra.com/p/149923/5stelle/)[ Smartpricing](https://www.capterra.com/p/203834/Smartpricing/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/)[ Revpar Guru](https://www.capterra.com/p/115234/Revpar-Guru/)[ 3RPMS](https://www.capterra.com/p/198134/3RPMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (249) 4.0 Based on 249 reviews ## User reviews Overall rating 4.2 Based on 257 reviews Filter by rating 5(169) 4(38) 3(16) 2(13) 1(21) Mentioned topic Sorted by most recent BT Brooke T. Manager Accounting ### "Support lacking in urgency" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 6, 2026 Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate. Pros Reasonably efficient platform with good access. Cons Ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Hi Brooke, Thank you for taking the time to share this feedback, and I’m really sorry for the ongoing issue, the delay in getting it resolved, and the extra manual work it has caused your team. This isn’t the experience we want for our customers. I’d like to personally look into this and get it prioritised with our team. As I can’t identify your account from this review alone, could you please contact me directly at zidane.doshi@siteminder.com with your property name ? Once I have this, I’ll make sure your case is escalated and that you receive the support you need as a priority. Thank you again for bringing this to our attention and for your patience while we work to make this right. Warm regards, Zidane D. AS Amy S. Reservation and Revenue Manager Hospitality ### " \[sensitive content hidden\] was a brilliant help" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 2, 2025 Pros Ease of use. \[sensitive content hidden\] who assisted me this time was brilliant, really timely and her instructions were easy to follow. Cons support can be hard to connect with. would be brilliant if there were account managers that you can connect with to assist. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hi Amy, Thank you for sharing your experience! We're delighted to hear that your recent interaction was smooth and that the guidance provided was clear and timely. We appreciate your suggestion about having dedicated account managers. We'll definitely pass this feedback on to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. BB Balu B. Reservation Manager Hospitality ### "User Friendly and Good Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 Pros User Friendly and Good support Service (\[sensitive content hidden\]). Top channel manager with professional customer service. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hi Balu, Thank you for the kind words! We're pleased to hear you find the platform user-friendly and that Abigail provided you with such professional support. We'll be sure to share your lovely feedback with her and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. JD Julian D. Deputy General Manager Hospitality ### "Super Support Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 27, 2025 Pros SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service! Cons There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch! Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) I switched to SiteMinder because I needed a more reliable, user-friendly, and professional system with excellent support. Reasons for choosing SiteMinder I switched to SiteMinder because they offered more features and flexibility at a better price compared to other providers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hi Julian, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a consistently positive experience with our support team — your satisfaction means a lot to us, and we'll be sure to share your kind words to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. BT Barbara T. Group Revenue Analyst Hospitality ### "Best Channel Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 27, 2025 Consistently excellent, particularly with chat agents such as \[sensitive content hidden\]. Always responsive and capable of addressing any inquiries I have or providing assistance with the challenges I encounter. Pros \* Easy to use \* I love the insights tab because it offers us a wealth of information \* The 24/7 live chat feature facilitates prompt access to answers. Cons The updated version. I still favor the previous Siteminder version. There is nothing else significant aside from the above mentioned Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hi Barbara, Thank you for sharing your feedback! We’re glad to know you’re enjoying the ease of use, the value from the Insights tab, and the convenience of our 24/7 live chat. We also appreciate your input on the updated version and will make sure your thoughts are shared with the team. It's wonderful to hear Alyssa has been consistently helpful – we’ll be sure to pass along your kind words to her. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. IT ines T. Revenue Manager Hospitality ### "Good service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 25, 2025 Good Pros Fast replies and attentive support. Nice support.. Cons Sometimes not personalized replied and sometimes it takes some time to reply. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hi Ines, Thank you for your feedback! We’re glad to hear you’ve found our support team responsive and attentive. We do apologise if some replies felt less personalised or delayed — we’ll continue working on improving our response experience to make sure it’s both timely and tailored to your needs. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. MT Mina T. Revenue Manager Hospitality ### "Excellent Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 25, 2025 Pros Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance. Cons Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hi Mina, Thank you for your feedback and for recognising Damini’s support — we’ll be sure to pass that along! We truly appreciate your feedback regarding live chat wait times and will share this with the team as we continuously work to improve response speed and overall experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. PP Paresha P. Reservation Manager Hospitality ### "excellent service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2025 my experience was relay good. \[sensitive content hidden\] was amazing with knowledge and with my queries she did short out one by one. \[sensitive content hidden\] very calm and softly spoken and also make you understand how SiteMinder works. Pros Quick reply with my queries. very knowledgeable customer service. very easy to use. user friendly. And support ant time. Cons Mapping issue and rate code difficult to understand some time. also you can not discount entry level room if you need to discount. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hi Paresha, Thank you for sharing your experience and for highlighting Priya’s exceptional support — we’re thrilled to hear she was able to guide you through your queries with such clarity and care. We also appreciate your feedback on the mapping and rate code complexities, and we’ll be sure to pass this along to our team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. BR Betsabe R. Gerente de Ventas Hospitality ### "Excelente atención " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2025 Abigail fue concisa y rápida en atender el problema que tenía y lo resolvió en poco tiempo lo que me permite seguir con mis pendientes. Pros Que es fácil de usar la herramienta, es muy intuitiva, tiene una cartera muy amplia de agencias con las que se puede colaborar. Cons Que no siempre hay agentes que no sean virtuales disponibles y a veces el agente virtual no entiende lo que se necesita. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hola Betsabe, Gracias por tus comentarios y por reconocer el soporte rápido y eficaz de Abigail: nos alegra que haya podido ayudarte a solucionar el problema rápidamente. Agradecemos tu observación sobre la experiencia con los agentes de soporte y entendemos lo importante que es el soporte humano oportuno; tus comentarios han sido registrados y serán compartidos con el equipo. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane D. LM Lina M. Revenue Manager Hospitality ### "Excelente.." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2025 Hasta el momento excelente, sin contratiempos en la solución de problemas........................... Pros Solucion rapida por parte de Soporte, rapidez en la integracion de reservas con mi PMS. Cons En muy pocas ocasiones ha habido demora en la respuesta por parte de soporte tecnico. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 6, 2025 Hola Lina, Gracias por tus comentarios. Nos complace saber que la integración con tu PMS y el soporte han funcionado bien para ti. Agradecemos tu paciencia y comprensión en las pocas ocasiones en las que hubo algún retraso, y siempre estamos trabajando para mejorar nuestros tiempos de respuesta y asegurar que recibas la ayuda que necesitas rápidamente. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane D. [View all Reviews](https://www.capterra.com/p/123133/SiteMinder/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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