# SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123133/SiteMinder/reviews --- SiteMinder 4.2 (257) [View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SiteMinder Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews HD Hoang D E-commerce ExcutiveHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work.“ April 24, 2025 Tawanda S Group Ecommerce ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account.“ April 17, 2025 CS Chutinath S Senior Distribution Sales ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “SiteMinder is a solid choice for independent hotels and hotel groups aiming to simplify distribution, boost occupancy, and maintain control across multiple channels.“ May 1, 2025 BT Brooke T ManagerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem.“ February 6, 2026 PP Panadda P Ecommerce ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use.“ June 11, 2025 KH Kishen H General ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Too many steps to add and update new room types, too high credit card Fees“ April 27, 2025 Tawanda S Group Ecommerce ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities.“ April 17, 2025 RM Rudolf M Front OfficeHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Lack of customization option for direct bookings page.“ April 13, 2025 ## Showing most helpful reviews Showing 1-25 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tawanda S. Group Ecommerce Manager Hospitality Used the software for: 2+ years ### "Through the Eyes of an African Hospitality Leader: My SiteMinder Experience (900+ Rooms)" April 17, 2025 5.0 Overall, I've found SiteMinder to be a real game-changer in managing Rainbow Tourism Group hotels' online distribution. It truly lives up to its promise of making things simple – the user interface is incredibly easy to navigate, and setting up new channels, mapping rates, and managing inventory is about as straightforward as it gets. Plus, the insights it offers have definitely helped us optimize our performance. The fact that I can efficiently manage over 900 rooms across my 7 hotels through one platform is a testament to its power. However, I do have a couple of key points to consider. The subscription costs can be quite hefty, and I can see how this could be a significant hurdle for smaller properties. Also, a bit of a frustration with the new upgrade is the lack of a consolidated revenue report. Having to pull individual reports for each of my 7 hotels adds unnecessary time and effort when trying to get a holistic view of our performance. A unified report would be a huge improvement. On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always helpful. And their accounts department has been understanding and flexible when we've had occasional payment delays, which is really appreciated. So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support. However, the cost can be a barrier for smaller players, and the current lack of a consolidated revenue report for multi-property users is a definite drawback. Get those two things sorted, and it would be pretty much perfect! Pros SiteMinder provides a remarkably user-friendly and straightforward solution for comprehensive channel management. From initial setup and rate synchronization to inventory control, the platform simplifies every step. Furthermore, its integrated analytics offer valuable guidance for performance optimization. My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities. Cons The subscription costs can be quite substantial, potentially posing a financial hurdle for smaller independent properties or guesthouses operating on tighter margins. Exploring a usage-based pricing model, similar to how Demandplus calculates commissions, could make the platform more accessible and cost-effective for businesses with lower booking volumes. Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account. For users overseeing multiple properties, like myself with 7 hotels and over 900 rooms, the lack of a unified revenue report necessitates generating individual reports for each property, significantly increasing the time and effort required for performance analysis and strategic decision-making. Implementing a comprehensive, consolidated revenue report would be a valuable enhancement for multi-property users. Review Source PP Panadda P. Ecommerce Manager Hospitality Used the software for: 1-2 years ### "Powerful Channel Manager That Streamlines Daily Operations" June 11, 2025 5.0 SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. Pros I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. Cons the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff. Alternatives considered [RateGain](https://www.capterra.com/p/142933/RezGain/) Reason for choosing SiteMinder We chose SiteMinder over other channel managers because of its strong reputation, reliability, and wide range of OTA connections. It offered seamless integration with our existing property management system and provided a much more intuitive interface compared to other platforms we evaluated. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Rebranded Hotel from Independent to Group Hotel Review Source BT Brooke T. Manager Accounting Used the software for: 1-2 years ### "Support lacking in urgency" February 6, 2026 2.0 Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate. Pros Reasonably efficient platform with good access. Cons Ease of use. Review Source Response from SiteMinder February 16, 2026 Hi Brooke, Thank you for taking the time to share this feedback, and I’m really sorry for the ongoing issue, the delay in getting it resolved, and the extra manual work it has caused your team. This isn’t the experience we want for our customers. I’d like to personally look into this and get it prioritised with our team. As I can’t identify your account from this review alone, could you please contact me directly at zidane.doshi@siteminder.com with your property name ? Once I have this, I’ll make sure your case is escalated and that you receive the support you need as a priority. Thank you again for bringing this to our attention and for your patience while we work to make this right. Warm regards, Zidane D. PW Phanitphat W. Residence Manager Hospitality Used the software for: 2+ years ### "SUPPORT IS THE BEST EVER" June 8, 2025 5.0 We love the flash response from them. That’s a key strength when doing business with any partner. Quick and efficient communication helps us solve problems faster and gives us confidence in the service. Their responsiveness truly sets them apart. Keep it up! Pros SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence. Cons While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios. Alternatives considered [Exely Channel Manager](https://www.capterra.com/p/10015607/Exely/) Reason for choosing SiteMinder Big brother in criteria, ease use, support is the best, that is the best asset for Siteminder Review Source HD Hoang D. E-commerce Excutive Hospitality Used the software for: 6-12 months ### "Good service" April 24, 2025 5.0 Overall, my experience with SiteMinder has been positive. The platform is user-friendly and reliable in managing online distribution, helping us connect with various OTAs efficiently. It simplifies the booking process and gives us better control over our inventory and rates. However, there are areas that could be improved, such as offering more flexibility in notification settings and allowing multiple email addresses for booking alerts. Better support documentation or tutorials would also enhance the user experience. Despite these minor issues, SiteMinder remains a valuable tool for our hotel’s daily operations. Pros What I like most about SiteMinder is its seamless channel management system. It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work. The interface is intuitive, and the system is generally stable and efficient, which is essential for smooth hotel operations. Cons One thing I liked least about SiteMinder is the limitation of only being able to register one email address per property for booking notifications. It would be more convenient for hotel operations if multiple recipients could be added, especially for larger teams or different departments. Alternatives considered [Hotel Link](https://www.capterra.com/p/128749/Hotel-Link-Solutions/) Reason for choosing SiteMinder Because Hotelink is cheaper than your service, if the business situation becomes difficult, we will consider it. Review Source KV Khuong V. E-Commerce Manager Hospitality Used the software for: 2+ years ### "E-Commerce Manager" June 19, 2025 5.0 SiteMinder has been a useful tool for managing our online distribution. While it covers the essential features well, there are areas that could benefit from improvement, such as more advanced reporting and a more intuitive user interface Pros The best part of SiteMinder is its seamless channel management. It helped us avoid overbookings and saved a lot of manual work. Cons Sometimes the system can be a bit slow when syncing with certain OTAs, which causes slight delays... Alternatives considered [Exely Booking Engine](https://www.capterra.com/p/10016576/Exely-Booking-Engine/) Reason for choosing SiteMinder As the booking engine was the only weak point we needed to improve. SiteMinder’s channel management was strong, but we felt the booking engine lacked some of the advanced features we were looking for Review Source Response from SiteMinder July 6, 2025 Hi Khuong, Thank you for sharing your experience. We're glad to hear the Channel Manager has helped streamline your operations and reduce overbookings. We’ve noted your feedback on advance reporting, OTA syncing and interface improvements — it's incredibly helpful as we continue to enhance the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. JD Julian D. Deputy General Manager Hospitality Used the software for: 1-2 years ### "Super Support Service!" June 27, 2025 5.0 Pros SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service! Cons There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch! Reason for choosing SiteMinder I switched to SiteMinder because they offered more features and flexibility at a better price compared to other providers. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) I switched to SiteMinder because I needed a more reliable, user-friendly, and professional system with excellent support. Review Source Response from SiteMinder July 6, 2025 Hi Julian, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a consistently positive experience with our support team — your satisfaction means a lot to us, and we'll be sure to share your kind words to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. AV ANTONIS V. Hotel Manager Hospitality Used the software for: 1-2 years ### "Powerful Rate Management, But MEWS Integration Falls Short" May 11, 2025 4.0 We’ve been using SiteMinder primarily to manage our rates and availability across multiple OTAs, and in that area, it really shines. f you're not using MEWS, SiteMinder might be close to perfect. But if you are, be prepared for some manual workarounds. Pros The rate management tools are excellent—especially useful if you want to set different rates for different OTAs. It gives you great control and flexibility. The system handles room inventory brilliantly, automatically adjusting availability across channels to help avoid overbookings. The guest engagement features are quite strong, helping us maintain a more personalized relationship with our guests. The reporting and statistics are very easy to understand and actually helpful for decision-making. Cons The integration with MEWS PMS hasn’t met our expectations. Extra products sold on our booking engine don’t show up in MEWS as separate items. City tax is bundled into the rate instead of being separated, which complicates things. MEWS doesn’t receive rate updates from SiteMinder, so the integration isn’t truly two-way. Switched from [HotelAvailabilities Channel Manager](https://www.capterra.com/p/175262/HotelAvailabilities-Channel-Manager/) Because Siteminder is better channel manager with tools I need and I couldn't find at HA. Review Source PV Pratik V. General Manager Hospitality Used the software for: 6-12 months ### "Great channel manager. " June 17, 2025 5.0 Pros Getting used to using site platform. Mapping rates and channels is easy enough and when needed support staff is super friendly. Cons Need to add a way to display stay restriction in place on distribution grid without having to search for them. Adding a small icon may help. Switched from [Windsurfer CRS](https://www.capterra.com/p/151557/Windsurfer/) Windsurfer was over priced and did not offer vanity website. Review Source Response from SiteMinder July 6, 2025 Hi Pratik, Thank you for your feedback and for highlighting the ease of use and the support you've received—it's great to know you're finding the platform manageable as you settle in. Your suggestion regarding stay restriction visibility on the distribution grid is appreciated and will be passed along to our product team for consideration. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. SD Sam D. Partner Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great expererience" June 7, 2025 5.0 Easy to use and meets all expectations. Onboarding was good with knowlegable resources. Siteminder went the extra mile to assist us with onboarding with a distribution partner. Every time i have interacted with the support team it has been a pleasure. Pros Since the time we were 'live' I have found the platform very easy to use, I like the UI it is self explanatory and the sync to partners is nice and quick. Cons Haven't found any cons with the platform, granted we are fairly new to Siteminder but so far everything has been great :) Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing SiteMinder Multi property and branding support was a must. Siteminder was compatible with this. Switched from [Preno](https://www.capterra.com/p/153164/Preno/) Our previous platform was unable to meet our requirements with multi vacation rental support. Review Source Response from SiteMinder June 15, 2025 Hi Sam, Thank you so much for your lovely feedback! We're thrilled to hear that your experience with SiteMinder has been smooth so far and that the platform is meeting your expectations. It's great to know our team was able to support you during onboarding and with your distribution partner setup. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AA Arantxa A. Revenue Manager Hospitality Used the software for: Less than 6 months ### "Fast Response" April 25, 2025 5.0 It was a fast and responsive help, just waiting to resolve the case Pros I was provided with a fast response from the siteminder support team Cons I could not think of anything i did not like Alternatives considered [GuestCentric](https://www.capterra.com/p/106230/GuestCentric/) Reason for choosing SiteMinder The price and easiness of using the tool Switched from [iHotelier](https://www.capterra.com/p/122131/iHotelier/) Due to complexity of the product, as well as the lack of customer service Review Source Response from SiteMinder April 30, 2025 Hi Arantxa, Thank you for your feedback! We're glad to hear that you received a fast response from our support team and that the experience has been a positive one. If there’s anything else we can assist you with in the meantime, please don’t hesitate to reach out. Warm regards, Zidane Doshi SB Sebastian B. IT Admin - ERP Systems Hospitality Used the software for: Less than 6 months ### "Best CM on the market" May 30, 2025 5.0 Super good! Love it! We are rolling out 12 hotels on Siteminder now and we are getting quicker each time :) Pros Stable Connection, friendly team, multi-property access, chat support is very helpful and solves problems quickly Cons Nothing, I have no issues with siteminder so far. And if there was one, I know there is a good support team to help. Switched from [iHotelier](https://www.capterra.com/p/122131/iHotelier/) yes, we experience much better performance now Review Source Response from SiteMinder June 7, 2025 Hi Sebastian, Thank you for the wonderful feedback! We’re glad to hear you're enjoying the stability of the platform and finding our support team helpful. It’s great to know the multi-property access is working well for you—and how exciting that you're rolling out across 12 hotels! If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane SL Simon L. General Manager Hospitality Used the software for: 2+ years ### "Do not waste your time (and money)" November 15, 2023 3.0 If you want a very basic system, easy to setup, and budget does not matter, you may be happy with Siteminder. If you want value for your money, functionalities for your pms, customization for your booking engine, integrations for your pms, accounting system... and a reliable support ... look somewhere else. Pros Easy to setup, functional, good channel manager. Cons Lack of PMS functionalities: no way to handle groups, agents, segments. Little hotelier is more like a functioning beta, lacking most important options.. Lack of updates: no significant improvements (BE/CM) since we started in 2016. It's no surprise that their booking engine is behind their competitors at this point, it lacks customizations and functionalities Bad support: do not expect much from them, clear miscommunications between their services. We have been clients since 2016 and the way they treat us... Reason for choosing SiteMinder Connectivity with channel manager to small channels like TourPlan.. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) Better in (almost) every way: - Integrates with restaurant POS system seamlessly - High level of customization Review Source Response from SiteMinder April 1, 2024 Hi Simon, Thank you for your feedback. We appreciate your insights and apologise for any frustrations you've encountered. We're actively working on enhancing our platform's features and support services based on user input. I'd love to assist you further. Could you please email me your details at ereena.rosli@siteminder.com? Your satisfaction is important to us, and we're committed to addressing your concerns and improving your experience with SiteMinder. Warm regards, Ereena MFI Muhammad Faizal I. Revenue Analysis Hospitality Used the software for: 2+ years ### "Review on Live Agent \[sensitive content hidden\]" May 15, 2025 5.0 Pros Quick respond from a live agent. Typically very helpful and answer your questions accurately. A recent example was from \[sensitive content hidden\], who managed to quickly resolve my enquiry. Cons Increasing cost but the new updates comes at an additional cost. No additional perks to justify the increasing cost. Review Source Response from SiteMinder May 19, 2025 Hi Faizal, Thank you for sharing your feedback! We’re glad to hear that your experience with our live support agent especially with Alyssa has been positive and that your enquiry was resolved quickly and accurately. We appreciate your comments regarding the cost. Your input is valuable, and we’ve shared it with the relevant teams as we continue to improve the platform. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane JP Janthida P. E-Commerce Manager Hospitality Used the software for: 2+ years ### "Nice support team" April 12, 2025 5.0 Very good for function, system, support team. Pros Easy to use and Support team is great and fast response. Cons New feature/functions which I may not know the update. Review Source Response from SiteMinder April 15, 2025 Hi Janthida, Thank you for your feedback! We're pleased to hear that you find the platform easy to use and that our Support team has been fast and helpful. To help you stay on top of new features and product updates, we recommend checking out our Product Hub https://www.siteminder.com/product-hub/ , where we regularly share the latest releases. We also send out email updates, and you’ll find a summary of all new features in our monthly newsletter. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi PN Phuong N. Ecommerce Manager Hospitality Used the software for: 1-2 years ### "Very Satisfied, fast and strong support." June 4, 2025 5.0 Very satisfied, easy to use SiteMinder. 5 star for service supporting team because they are so fast understand and action Pros SiteMinder is easy and clean toolbars, easy to use. The support team is fast action, strong support and totally understand my issue/problem Cons Currently I have no complaints about your management channel. I will update to you soon if there is any issue Review Source Response from SiteMinder June 15, 2025 Hi Phuong, Thank you for your feedback! We're pleased to hear that you find SiteMinder easy to use and that our support team has been quick and effective in assisting you. Your kind words truly mean a lot to us. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane PS Pinar S. sales and marketing manager Hospitality Used the software for: 6-12 months ### "Prompt action by Ravi" May 16, 2025 5.0 Our experience with SiteMinder has been very positive. The team acted swiftly to address our concerns, ensuring a smooth and efficient process. We appreciate their prompt action and support. Pros User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources. Cons Currently, we haven't encountered any significant issues with SiteMinder. The platform has been functioning well for our needs. Review Source Response from SiteMinder May 29, 2025 Hi Pinar, Thank you so much for your feedback! We're delighted to hear that you're enjoying SiteMinder's user-friendly interface and robust channel management features. It's wonderful to know our team has been able to support you promptly and effectively. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AM Aine M. revenue manager Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] very helpful" May 14, 2025 5.0 Pros Very efficient and helpful. Issue was resolved quickly and appreciated Cons Nothing as issue was resolved. kath was very helpful and dealt with speedily. Review Source Response from SiteMinder May 19, 2025 Hi Aine, Thank you for the feedback! We're pleased to hear that Kath was efficient, helpful, and resolved your issue quickly. We’ll be sure to pass your kind words along to her. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane ID Izabela D. Senior Distribution Specialist Hospitality Used the software for: 2+ years ### "My experience" April 30, 2025 5.0 Pros Support team is very helpful :) Also the fact that the system is user friendly Cons can't find anything really, the only thing that could be improved is time of response for emails - sometimes it takes some time (more than a week) to receive an answer :) Review Source Response from SiteMinder May 15, 2025 Hi Izabela, Thank you for the feedback! We’re pleased to hear that you find the system user-friendly and that our support team has been helpful. We appreciate your note on email response times and we’ll be sure to share this with our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane IR Ignacio R. Yield Manager Hospitality Used the software for: 1-2 years ### "Fantastic :)" April 23, 2025 5.0 Pros The tool is quite simple and intuitive to use. The support is very efficient and helps with any issue. Cons So far, I have no complaints about the tool Review Source Response from SiteMinder April 30, 2025 Hi Ignacio, Thank you for the feedback! We’re pleased to hear that you find the tool simple and intuitive, and that our support team has been efficient in assisting you. It’s great to know everything has been running smoothly for you. If there’s anything more we can help with, please don’t hesitate to reach out. Warm regards, Zidane Doshi MT Mina T. Revenue Manager Hospitality Used the software for: 6-12 months ### "Excellent Service" June 25, 2025 5.0 Pros Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance. Cons Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions. Review Source Response from SiteMinder July 6, 2025 Hi Mina, Thank you for your feedback and for recognising Damini’s support — we’ll be sure to pass that along! We truly appreciate your feedback regarding live chat wait times and will share this with the team as we continuously work to improve response speed and overall experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. DW Darlene W. Front Desk Hospitality Used the software for: 2+ years ### "Hotel Needs Customer Support" July 14, 2024 5.0 When my co-workers would panic, this software's customer service could talk them off the cliff, solving whatever problem they called with. They promptly answered and got to work solving the issue at hand, in a timely manner. No yelling. Very respectful, \[sensitive content hidden\], expertly handled the crisis and saved the clients vacation woes. Pros That it has a number I can call anytime I need to. Cons I don't think I ever found a reason to dislike this software. Review Source Response from SiteMinder July 22, 2024 Hi Darlene, Thank you for your positive feedback on our customer support services. We're thrilled to hear that our team has been able to provide timely and respectful assistance whenever needed. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Ereena ZM Zsolt M. Conultant Hospitality Used the software for: 2+ years ### "Great CHM with plenty of feature" April 14, 2024 4.0 Pros It is a very advance hotel manager software with the most partner connection. Cons Too complex for small or medium properties and also it is a bit too expensive Reason for choosing SiteMinder PMS connectivity enabled us to use only Siteminder and some smaller channel manager tools. Review Source Response from SiteMinder April 25, 2024 Hi Zsolt, Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners. We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users. For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs. It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at ereena.rosli@siteminder.com I'll be happy to connect you with the right person. Thank you for choosing SiteMinder! Regards, Ereena YM Yuki M. Online Sales Manager Hospitality Used the software for: 2+ years ### "Easy to use software and very helpful and friendly customer service!" June 7, 2021 5.0 We have been working with SiteMinder for more than 6 years and it has been a wonderful journey. We started with channel manager + bookingbutton and expanded the business with SiteMinder to GDS and PMS integration area over the years. As an independent hotel, the services SiteMinder provides are essential to us and we are very thankful for their support! Pros The software overall is very easy to use and if I ever have questions, their customer support is always very friendly and helpful! Cons I wish there were more kinds of reports available on the channel manager module. It would also be great if the BookingButton has more features and as developed as major OTA extranets. Review Source Response from SiteMinder June 11, 2021 Hi Yuki, Thank you so much for your insightful feedback. We are so thrilled for having the opportunity to support you throughout your journey during these 6 years. It's customers like you that make what with we do so worthwhile. You will be please to know that our product team keeps working on making enhancements to the booking engine. You can check the latest product releases on this page: https://releases.siteminder.com/en/articles/5274866-may-2021-release-notes-new-features-and-improvements. Thank you so much for all your suggestions. It help us understand all your needs. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. Kind regards, Jessica CW Cynthia W. Reservations Manager Hospitality Used the software for: 2+ years ### "Very user friendly." February 13, 2020 5.0 Pros We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine. Cons The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August. Alternatives considered [OpenHotel PMS](https://www.capterra.com/p/126801/OpenHotel-PMS/) Reason for choosing SiteMinder Upper management recommendation. Review Source Response from SiteMinder February 26, 2020 Hi Cynthia, Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha Similar Products Featured