# SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123133/SiteMinder/reviews --- SiteMinder 4.2 (257) [View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SiteMinder Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews HD Hoang D E-commerce ExcutiveHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work.“ April 24, 2025 BT Brooke T ManagerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem.“ February 6, 2026 CS Chutinath S Senior Distribution Sales ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “SiteMinder is a solid choice for independent hotels and hotel groups aiming to simplify distribution, boost occupancy, and maintain control across multiple channels.“ May 1, 2025 Tawanda S Group Ecommerce ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account.“ April 17, 2025 PP Panadda P Ecommerce ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use.“ June 11, 2025 KH Kishen H General ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Too many steps to add and update new room types, too high credit card Fees“ April 27, 2025 Tawanda S Group Ecommerce ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities.“ April 17, 2025 RM Rudolf M Front OfficeHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Lack of customization option for direct bookings page.“ April 13, 2025 ## Showing most helpful reviews Showing 1-25 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tawanda S. Group Ecommerce Manager Hospitality Used the software for: 2+ years ### "Through the Eyes of an African Hospitality Leader: My SiteMinder Experience (900+ Rooms)" April 17, 2025 5.0 Overall, I've found SiteMinder to be a real game-changer in managing Rainbow Tourism Group hotels' online distribution. It truly lives up to its promise of making things simple – the user interface is incredibly easy to navigate, and setting up new channels, mapping rates, and managing inventory is about as straightforward as it gets. Plus, the insights it offers have definitely helped us optimize our performance. The fact that I can efficiently manage over 900 rooms across my 7 hotels through one platform is a testament to its power. However, I do have a couple of key points to consider. The subscription costs can be quite hefty, and I can see how this could be a significant hurdle for smaller properties. Also, a bit of a frustration with the new upgrade is the lack of a consolidated revenue report. Having to pull individual reports for each of my 7 hotels adds unnecessary time and effort when trying to get a holistic view of our performance. A unified report would be a huge improvement. On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always helpful. And their accounts department has been understanding and flexible when we've had occasional payment delays, which is really appreciated. So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support. However, the cost can be a barrier for smaller players, and the current lack of a consolidated revenue report for multi-property users is a definite drawback. Get those two things sorted, and it would be pretty much perfect! Pros SiteMinder provides a remarkably user-friendly and straightforward solution for comprehensive channel management. From initial setup and rate synchronization to inventory control, the platform simplifies every step. Furthermore, its integrated analytics offer valuable guidance for performance optimization. My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities. Cons The subscription costs can be quite substantial, potentially posing a financial hurdle for smaller independent properties or guesthouses operating on tighter margins. Exploring a usage-based pricing model, similar to how Demandplus calculates commissions, could make the platform more accessible and cost-effective for businesses with lower booking volumes. Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account. For users overseeing multiple properties, like myself with 7 hotels and over 900 rooms, the lack of a unified revenue report necessitates generating individual reports for each property, significantly increasing the time and effort required for performance analysis and strategic decision-making. Implementing a comprehensive, consolidated revenue report would be a valuable enhancement for multi-property users. Review Source PP Panadda P. Ecommerce Manager Hospitality Used the software for: 1-2 years ### "Powerful Channel Manager That Streamlines Daily Operations" June 11, 2025 5.0 SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. Pros I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. Cons the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff. Alternatives considered [RateGain](https://www.capterra.com/p/142933/RezGain/) Reason for choosing SiteMinder We chose SiteMinder over other channel managers because of its strong reputation, reliability, and wide range of OTA connections. It offered seamless integration with our existing property management system and provided a much more intuitive interface compared to other platforms we evaluated. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Rebranded Hotel from Independent to Group Hotel Review Source BT Brooke T. Manager Accounting Used the software for: 1-2 years ### "Support lacking in urgency" February 6, 2026 2.0 Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate. Pros Reasonably efficient platform with good access. Cons Ease of use. Review Source Response from SiteMinder February 16, 2026 Hi Brooke, Thank you for taking the time to share this feedback, and I’m really sorry for the ongoing issue, the delay in getting it resolved, and the extra manual work it has caused your team. This isn’t the experience we want for our customers. I’d like to personally look into this and get it prioritised with our team. As I can’t identify your account from this review alone, could you please contact me directly at zidane.doshi@siteminder.com with your property name ? Once I have this, I’ll make sure your case is escalated and that you receive the support you need as a priority. Thank you again for bringing this to our attention and for your patience while we work to make this right. Warm regards, Zidane D. PW Phanitphat W. Residence Manager Hospitality Used the software for: 2+ years ### "SUPPORT IS THE BEST EVER" June 8, 2025 5.0 We love the flash response from them. That’s a key strength when doing business with any partner. Quick and efficient communication helps us solve problems faster and gives us confidence in the service. Their responsiveness truly sets them apart. Keep it up! Pros SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence. Cons While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios. Alternatives considered [Exely Channel Manager](https://www.capterra.com/p/10015607/Exely/) Reason for choosing SiteMinder Big brother in criteria, ease use, support is the best, that is the best asset for Siteminder Review Source HD Hoang D. E-commerce Excutive Hospitality Used the software for: 6-12 months ### "Good service" April 24, 2025 5.0 Overall, my experience with SiteMinder has been positive. The platform is user-friendly and reliable in managing online distribution, helping us connect with various OTAs efficiently. It simplifies the booking process and gives us better control over our inventory and rates. However, there are areas that could be improved, such as offering more flexibility in notification settings and allowing multiple email addresses for booking alerts. Better support documentation or tutorials would also enhance the user experience. Despite these minor issues, SiteMinder remains a valuable tool for our hotel’s daily operations. Pros What I like most about SiteMinder is its seamless channel management system. It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work. The interface is intuitive, and the system is generally stable and efficient, which is essential for smooth hotel operations. Cons One thing I liked least about SiteMinder is the limitation of only being able to register one email address per property for booking notifications. It would be more convenient for hotel operations if multiple recipients could be added, especially for larger teams or different departments. Alternatives considered [Hotel Link](https://www.capterra.com/p/128749/Hotel-Link-Solutions/) Reason for choosing SiteMinder Because Hotelink is cheaper than your service, if the business situation becomes difficult, we will consider it. Review Source KV Khuong V. E-Commerce Manager Hospitality Used the software for: 2+ years ### "E-Commerce Manager" June 19, 2025 5.0 SiteMinder has been a useful tool for managing our online distribution. While it covers the essential features well, there are areas that could benefit from improvement, such as more advanced reporting and a more intuitive user interface Pros The best part of SiteMinder is its seamless channel management. It helped us avoid overbookings and saved a lot of manual work. Cons Sometimes the system can be a bit slow when syncing with certain OTAs, which causes slight delays... Alternatives considered [Exely Booking Engine](https://www.capterra.com/p/10016576/Exely-Booking-Engine/) Reason for choosing SiteMinder As the booking engine was the only weak point we needed to improve. SiteMinder’s channel management was strong, but we felt the booking engine lacked some of the advanced features we were looking for Review Source Response from SiteMinder July 6, 2025 Hi Khuong, Thank you for sharing your experience. We're glad to hear the Channel Manager has helped streamline your operations and reduce overbookings. We’ve noted your feedback on advance reporting, OTA syncing and interface improvements — it's incredibly helpful as we continue to enhance the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. JD Julian D. Deputy General Manager Hospitality Used the software for: 1-2 years ### "Super Support Service!" June 27, 2025 5.0 Pros SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service! Cons There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch! Reason for choosing SiteMinder I switched to SiteMinder because they offered more features and flexibility at a better price compared to other providers. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) I switched to SiteMinder because I needed a more reliable, user-friendly, and professional system with excellent support. Review Source Response from SiteMinder July 6, 2025 Hi Julian, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a consistently positive experience with our support team — your satisfaction means a lot to us, and we'll be sure to share your kind words to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. AV ANTONIS V. Hotel Manager Hospitality Used the software for: 1-2 years ### "Powerful Rate Management, But MEWS Integration Falls Short" May 11, 2025 4.0 We’ve been using SiteMinder primarily to manage our rates and availability across multiple OTAs, and in that area, it really shines. f you're not using MEWS, SiteMinder might be close to perfect. But if you are, be prepared for some manual workarounds. Pros The rate management tools are excellent—especially useful if you want to set different rates for different OTAs. It gives you great control and flexibility. The system handles room inventory brilliantly, automatically adjusting availability across channels to help avoid overbookings. The guest engagement features are quite strong, helping us maintain a more personalized relationship with our guests. The reporting and statistics are very easy to understand and actually helpful for decision-making. Cons The integration with MEWS PMS hasn’t met our expectations. Extra products sold on our booking engine don’t show up in MEWS as separate items. City tax is bundled into the rate instead of being separated, which complicates things. MEWS doesn’t receive rate updates from SiteMinder, so the integration isn’t truly two-way. Switched from [HotelAvailabilities Channel Manager](https://www.capterra.com/p/175262/HotelAvailabilities-Channel-Manager/) Because Siteminder is better channel manager with tools I need and I couldn't find at HA. Review Source PV Pratik V. General Manager Hospitality Used the software for: 6-12 months ### "Great channel manager. " June 17, 2025 5.0 Pros Getting used to using site platform. Mapping rates and channels is easy enough and when needed support staff is super friendly. Cons Need to add a way to display stay restriction in place on distribution grid without having to search for them. Adding a small icon may help. Switched from [Windsurfer CRS](https://www.capterra.com/p/151557/Windsurfer/) Windsurfer was over priced and did not offer vanity website. Review Source Response from SiteMinder July 6, 2025 Hi Pratik, Thank you for your feedback and for highlighting the ease of use and the support you've received—it's great to know you're finding the platform manageable as you settle in. Your suggestion regarding stay restriction visibility on the distribution grid is appreciated and will be passed along to our product team for consideration. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. SD Sam D. Partner Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great expererience" June 7, 2025 5.0 Easy to use and meets all expectations. Onboarding was good with knowlegable resources. Siteminder went the extra mile to assist us with onboarding with a distribution partner. Every time i have interacted with the support team it has been a pleasure. Pros Since the time we were 'live' I have found the platform very easy to use, I like the UI it is self explanatory and the sync to partners is nice and quick. Cons Haven't found any cons with the platform, granted we are fairly new to Siteminder but so far everything has been great :) Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing SiteMinder Multi property and branding support was a must. Siteminder was compatible with this. Switched from [Preno](https://www.capterra.com/p/153164/Preno/) Our previous platform was unable to meet our requirements with multi vacation rental support. Review Source Response from SiteMinder June 15, 2025 Hi Sam, Thank you so much for your lovely feedback! We're thrilled to hear that your experience with SiteMinder has been smooth so far and that the platform is meeting your expectations. It's great to know our team was able to support you during onboarding and with your distribution partner setup. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane CS Caroline S. Channels Manager Hospitality Used the software for: 1-2 years ### "It could be way better" May 30, 2022 4.0 There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support. Pros The easy way of different types of settings for pricing, variations and additional rates. Cons The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Because Cloudbeds doesn't support our large volume of properties. Review Source Response from SiteMinder June 21, 2022 Hi Caroline, thank you for taking the time to leave us a review! We are happy to hear that you find it easy to set different pricing and rates with SiteMinder. However, we will take your feedback on limited options due to restrictions on our respective teams to look into. Again, thank you so much for leaving us a review. we read every single response and appreciate your time! Best regards, Ereena MA Mohammad A. ecommerce manager Hospitality Used the software for: 2+ years ### "Kath is great help and fast with my request" May 11, 2025 5.0 Pros Ease of use, elaborative, able to use it on multiple devices, helpful team, very fast in supporting me and guiding me Cons would be nice to enable copy rate plans from room type to the next instead of mapping each room type and plan Review Source Response from SiteMinder May 15, 2025 Hi Mohammad, Thank you for your feedback! We’re glad to hear that Kath was quick to assist and that you’ve found the platform easy to use across multiple devices. Your suggestion about simplifying rate plan is a great idea and will pass it along to the relevant team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane JP Janthida P. E-Commerce Manager Hospitality Used the software for: 2+ years ### "Nice support team" April 12, 2025 5.0 Very good for function, system, support team. Pros Easy to use and Support team is great and fast response. Cons New feature/functions which I may not know the update. Review Source Response from SiteMinder April 15, 2025 Hi Janthida, Thank you for your feedback! We're pleased to hear that you find the platform easy to use and that our Support team has been fast and helpful. To help you stay on top of new features and product updates, we recommend checking out our Product Hub https://www.siteminder.com/product-hub/ , where we regularly share the latest releases. We also send out email updates, and you’ll find a summary of all new features in our monthly newsletter. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi MA Mohamed A. Assistant Director Of Sales and Rev Hospitality Used the software for: 1-2 years ### "Assistant Director Of Sales & Rev" June 13, 2025 5.0 Superb . Pros Very user-friendly and easy to use, agent is always availale, respond is very quick . Cons sometimes disconnects . Review Source Response from SiteMinder June 26, 2025 Hi Mohamed, Thank you for your feedback! We're glad to hear you find the platform user-friendly and that our team has been quick to assist when needed. We’ve taken note of the occasional disconnection issue — if it continues, please don’t hesitate to reach out to our 24/7 live chat support so we can look into it for you. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AJ Atiwit J. Customer support Marketing and Advertising Used the software for: 6-12 months ### "Great job Great" April 27, 2025 5.0 I really like SiteMinder because it makes hotel distribution so much easier and more efficient. Its user-friendly interface, seamless channel management, and reliable booking engine help maximize revenue while saving a lot of time. SiteMinder truly simplifies the way hotels connect with the world." Pros Support team I like SiteMinder because it offers an easy-to-use platform that helps manage hotel bookings across multiple channels efficiently. The system is reliable and helps increase visibility and revenue." Cons nothing Review Source Response from SiteMinder April 30, 2025 Hi Atiwit, Thank you for the wonderful feedback! We’re thrilled to hear that SiteMinder has made managing your hotel bookings easier and more efficient. It’s great to know the platform’s reliability, user-friendly interface, and seamless channel management have helped you save time and boost revenue. We’re grateful to be part of your success and look forward to continuing to support your growth. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi AM Aine M. revenue manager Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] very helpful" May 14, 2025 5.0 Pros Very efficient and helpful. Issue was resolved quickly and appreciated Cons Nothing as issue was resolved. kath was very helpful and dealt with speedily. Review Source Response from SiteMinder May 19, 2025 Hi Aine, Thank you for the feedback! We're pleased to hear that Kath was efficient, helpful, and resolved your issue quickly. We’ll be sure to pass your kind words along to her. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AS Amy S. Reservation and Revenue Manager Hospitality Used the software for: 1-2 years ### " \[sensitive content hidden\] was a brilliant help" July 2, 2025 4.0 Pros Ease of use. \[sensitive content hidden\] who assisted me this time was brilliant, really timely and her instructions were easy to follow. Cons support can be hard to connect with. would be brilliant if there were account managers that you can connect with to assist. Review Source Response from SiteMinder July 6, 2025 Hi Amy, Thank you for sharing your experience! We're delighted to hear that your recent interaction was smooth and that the guidance provided was clear and timely. We appreciate your suggestion about having dedicated account managers. We'll definitely pass this feedback on to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. ID Izabela D. Senior Distribution Specialist Hospitality Used the software for: 2+ years ### "My experience" April 30, 2025 5.0 Pros Support team is very helpful :) Also the fact that the system is user friendly Cons can't find anything really, the only thing that could be improved is time of response for emails - sometimes it takes some time (more than a week) to receive an answer :) Review Source Response from SiteMinder May 15, 2025 Hi Izabela, Thank you for the feedback! We’re pleased to hear that you find the system user-friendly and that our support team has been helpful. We appreciate your note on email response times and we’ll be sure to share this with our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane IR Ignacio R. Yield Manager Hospitality Used the software for: 1-2 years ### "Fantastic :)" April 23, 2025 5.0 Pros The tool is quite simple and intuitive to use. The support is very efficient and helps with any issue. Cons So far, I have no complaints about the tool Review Source Response from SiteMinder April 30, 2025 Hi Ignacio, Thank you for the feedback! We’re pleased to hear that you find the tool simple and intuitive, and that our support team has been efficient in assisting you. It’s great to know everything has been running smoothly for you. If there’s anything more we can help with, please don’t hesitate to reach out. Warm regards, Zidane Doshi MT Mina T. Revenue Manager Hospitality Used the software for: 6-12 months ### "Excellent Service" June 25, 2025 5.0 Pros Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance. Cons Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions. Review Source Response from SiteMinder July 6, 2025 Hi Mina, Thank you for your feedback and for recognising Damini’s support — we’ll be sure to pass that along! We truly appreciate your feedback regarding live chat wait times and will share this with the team as we continuously work to improve response speed and overall experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. FM Fita M. Ecommerce Manager Hospitality Used the software for: Less than 6 months ### "Good Customer Services" April 27, 2025 5.0 very good, real time response and giving the easy and clear understanding direction for every qiestions Pros fast response costumer service and easy tab. They explain and solve my problem directly Cons nothing all are good. I just the one who do not familiar with siteminder so I have a lot of question to cs Review Source Response from SiteMinder April 30, 2025 Hi Fita, Thank you for the feedback! We’re pleased to hear that our support team has been responsive and able to guide you clearly through your questions. It’s completely normal to have lots of questions when getting started, and we’re always here to help every step of the way. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi RM Ryan M. Founder Hospitality Used the software for: 6-12 months ### "Okay for a one-night stand." August 27, 2024 2.0 Pros Efficient set up. They are great about getting new customers. Cons Customer service. The organization is bad at working with small organizations. They come off as more money driven than there to be in a partnership. Review Source Response from SiteMinder September 12, 2024 Hi Ryan, Thank you for your feedback. We're pleased to hear that you found the setup efficient and appreciate our efforts in attracting new customers. However, we’re sorry to hear about your concerns regarding customer service and the perception of our approach with smaller organisations. Your input is valuable, and we’ll ensure it’s shared with our team to help us improve our support and partnership approach. If you have any further suggestions or need assistance, please feel free to reach out. Warm regards, Zidane PA Penny A. Manager Farming Used the software for: 6-12 months ### "Do not us this platform !! " November 15, 2023 1.0 Absolutely terrible ! DO NOT use this platform Pros Helpful getting you set up and taking your money. After that NOTHING.. Cons Everything, the customer service is terrible. They Will constantly pass you off and tell you it’s with the “relevant team “ The team never gets backs to. Messy unprofessional layouts. The worst is our account hasn’t been working for months and we can’t get bookings and we can’t cancel to get off their page platform. Will Cost your business thousands Review Source Response from SiteMinder April 1, 2024 Hi Penny, We sincerely apologise for the experience you've had with our platform. It's disheartening to hear that you've encountered such difficulties, especially with our customer service and functionality. We strive to provide a seamless and supportive experience for all our users, and it's clear that we've fallen short in your case. We understand the frustration of not receiving timely responses and encountering issues with your account. Rest assured, we take your feedback seriously and are actively working to address these issues with our team. Improving our customer service and platform functionality is a top priority for us, and we're committed to resolving these issues as quickly as possible. We would greatly appreciate the opportunity to make things right for you. Please reach out to me directly with your account details, and we'll do everything that we can to assist you promptly. Your satisfaction is important to us, and we're dedicated to restoring your trust. Ereena R. MLS Miss Leanne S. Director Leisure, Travel & Tourism Used the software for: I used a free trial ### "DO NOT USE FOR HOLIDAY LETS : COWBOYS WITH CONTRACTS" April 2, 2021 3.0 Sales person who tells you what you want to hear. This product doesnt work for holiday lets. And absolutely not as it states for 'Little' companies at all. Constantly told 'I will refer that to product development' - which has no answer or time scale to the problem and apparently zero guarantee of it being changed. 4 weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up) then I get a bill for £600 and a development person contacts me so I can help him understand the issues, wanting explanations screen shots etc (I have already sent this ). Pros The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live). Cons This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software. The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay. My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do. Reason for choosing SiteMinder Larger company - assumed the support would be better. I was wrong. Bookalet is a superior product with superior support. Review Source Response from SiteMinder April 15, 2021 Hi Leanne, Thank you for sharing your honest feedback. We sincerely regret your experience and know our team has already been in touch with you to resolve your issues. We apologise for the misunderstanding around your free period. The offer of a free period (not a trial period) was made to you for signing an annual contract. When you cancelled your subscription, you cancelled within your contract term and hence received a bill for set-up and cancellation fees, both of which we have refunded to you. Customers always have a choice to pay month to month. The offer was understandably more attractive for the annual contract. Nonetheless, we will do our utmost to ensure that all options are reinforced for every future customer. Our product team researches new enhancements and prioritises the features that have the greatest impact for our customers. We have taken into consideration all your feedback about the invoices. Thanks again for your valuable feedback. Warmest, Mei CW Cynthia W. Reservations Manager Hospitality Used the software for: 2+ years ### "Very user friendly." February 13, 2020 5.0 Pros We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine. Cons The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August. Alternatives considered [OpenHotel PMS](https://www.capterra.com/p/126801/OpenHotel-PMS/) Reason for choosing SiteMinder Upper management recommendation. Review Source Response from SiteMinder February 26, 2020 Hi Cynthia, Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.