--- title: "SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123133/SiteMinder/reviews/" page_type: "reviews" language: "en" --- SiteMinder 4.2 (257) [View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of SiteMinder Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews HD Hoang D E-commerce ExcutiveHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work.“ April 24, 2025 Tawanda S Group Ecommerce ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account.“ April 17, 2025 CS Chutinath S Senior Distribution Sales ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “SiteMinder is a solid choice for independent hotels and hotel groups aiming to simplify distribution, boost occupancy, and maintain control across multiple channels.“ May 1, 2025 BT Brooke T ManagerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem.“ February 6, 2026 PP Panadda P Ecommerce ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use.“ June 11, 2025 KH Kishen H General ManagerHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “Too many steps to add and update new room types, too high credit card Fees“ April 27, 2025 Tawanda S Group Ecommerce ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities.“ April 17, 2025 RM Rudolf M Front OfficeHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Lack of customization option for direct bookings page.“ April 13, 2025 ## Showing most helpful reviews Showing 1-25 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tawanda S. Group Ecommerce Manager Hospitality Used the software for: 2+ years ### "Through the Eyes of an African Hospitality Leader: My SiteMinder Experience (900+ Rooms)" April 17, 2025 5.0 Overall, I've found SiteMinder to be a real game-changer in managing Rainbow Tourism Group hotels' online distribution. It truly lives up to its promise of making things simple – the user interface is incredibly easy to navigate, and setting up new channels, mapping rates, and managing inventory is about as straightforward as it gets. Plus, the insights it offers have definitely helped us optimize our performance. The fact that I can efficiently manage over 900 rooms across my 7 hotels through one platform is a testament to its power. However, I do have a couple of key points to consider. The subscription costs can be quite hefty, and I can see how this could be a significant hurdle for smaller properties. Also, a bit of a frustration with the new upgrade is the lack of a consolidated revenue report. Having to pull individual reports for each of my 7 hotels adds unnecessary time and effort when trying to get a holistic view of our performance. A unified report would be a huge improvement. On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always helpful. And their accounts department has been understanding and flexible when we've had occasional payment delays, which is really appreciated. So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support. However, the cost can be a barrier for smaller players, and the current lack of a consolidated revenue report for multi-property users is a definite drawback. Get those two things sorted, and it would be pretty much perfect! Pros SiteMinder provides a remarkably user-friendly and straightforward solution for comprehensive channel management. From initial setup and rate synchronization to inventory control, the platform simplifies every step. Furthermore, its integrated analytics offer valuable guidance for performance optimization. My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities. Cons The subscription costs can be quite substantial, potentially posing a financial hurdle for smaller independent properties or guesthouses operating on tighter margins. Exploring a usage-based pricing model, similar to how Demandplus calculates commissions, could make the platform more accessible and cost-effective for businesses with lower booking volumes. Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account. For users overseeing multiple properties, like myself with 7 hotels and over 900 rooms, the lack of a unified revenue report necessitates generating individual reports for each property, significantly increasing the time and effort required for performance analysis and strategic decision-making. Implementing a comprehensive, consolidated revenue report would be a valuable enhancement for multi-property users. Review Source PP Panadda P. Ecommerce Manager Hospitality Used the software for: 1-2 years ### "Powerful Channel Manager That Streamlines Daily Operations" June 11, 2025 5.0 SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. Pros I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. Cons the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff. Alternatives considered [RateGain](https://www.capterra.com/p/142933/RezGain/) Reason for choosing SiteMinder We chose SiteMinder over other channel managers because of its strong reputation, reliability, and wide range of OTA connections. It offered seamless integration with our existing property management system and provided a much more intuitive interface compared to other platforms we evaluated. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Rebranded Hotel from Independent to Group Hotel Review Source BT Brooke T. Manager Accounting Used the software for: 1-2 years ### "Support lacking in urgency" February 6, 2026 2.0 Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate. Pros Reasonably efficient platform with good access. Cons Ease of use. Review Source Response from SiteMinder February 16, 2026 Hi Brooke, Thank you for taking the time to share this feedback, and I’m really sorry for the ongoing issue, the delay in getting it resolved, and the extra manual work it has caused your team. This isn’t the experience we want for our customers. I’d like to personally look into this and get it prioritised with our team. As I can’t identify your account from this review alone, could you please contact me directly at zidane.doshi@siteminder.com with your property name ? Once I have this, I’ll make sure your case is escalated and that you receive the support you need as a priority. Thank you again for bringing this to our attention and for your patience while we work to make this right. Warm regards, Zidane D. PW Phanitphat W. Residence Manager Hospitality Used the software for: 2+ years ### "SUPPORT IS THE BEST EVER" June 8, 2025 5.0 We love the flash response from them. That’s a key strength when doing business with any partner. Quick and efficient communication helps us solve problems faster and gives us confidence in the service. Their responsiveness truly sets them apart. Keep it up! Pros SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence. Cons While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios. Alternatives considered [Exely Channel Manager](https://www.capterra.com/p/10015607/Exely/) Reason for choosing SiteMinder Big brother in criteria, ease use, support is the best, that is the best asset for Siteminder Review Source KV Khuong V. E-Commerce Manager Hospitality Used the software for: 2+ years ### "E-Commerce Manager" June 19, 2025 5.0 SiteMinder has been a useful tool for managing our online distribution. While it covers the essential features well, there are areas that could benefit from improvement, such as more advanced reporting and a more intuitive user interface Pros The best part of SiteMinder is its seamless channel management. It helped us avoid overbookings and saved a lot of manual work. Cons Sometimes the system can be a bit slow when syncing with certain OTAs, which causes slight delays... Alternatives considered [Exely Booking Engine](https://www.capterra.com/p/10016576/Exely-Booking-Engine/) Reason for choosing SiteMinder As the booking engine was the only weak point we needed to improve. SiteMinder’s channel management was strong, but we felt the booking engine lacked some of the advanced features we were looking for Review Source Response from SiteMinder July 6, 2025 Hi Khuong, Thank you for sharing your experience. We're glad to hear the Channel Manager has helped streamline your operations and reduce overbookings. We’ve noted your feedback on advance reporting, OTA syncing and interface improvements — it's incredibly helpful as we continue to enhance the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. HD Hoang D. E-commerce Excutive Hospitality Used the software for: 6-12 months ### "Good service" April 24, 2025 5.0 Overall, my experience with SiteMinder has been positive. The platform is user-friendly and reliable in managing online distribution, helping us connect with various OTAs efficiently. It simplifies the booking process and gives us better control over our inventory and rates. However, there are areas that could be improved, such as offering more flexibility in notification settings and allowing multiple email addresses for booking alerts. Better support documentation or tutorials would also enhance the user experience. Despite these minor issues, SiteMinder remains a valuable tool for our hotel’s daily operations. Pros What I like most about SiteMinder is its seamless channel management system. It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work. The interface is intuitive, and the system is generally stable and efficient, which is essential for smooth hotel operations. Cons One thing I liked least about SiteMinder is the limitation of only being able to register one email address per property for booking notifications. It would be more convenient for hotel operations if multiple recipients could be added, especially for larger teams or different departments. Alternatives considered [Hotel Link](https://www.capterra.com/p/128749/Hotel-Link-Solutions/) Reason for choosing SiteMinder Because Hotelink is cheaper than your service, if the business situation becomes difficult, we will consider it. Review Source JD Julian D. Deputy General Manager Hospitality Used the software for: 1-2 years ### "Super Support Service!" June 27, 2025 5.0 Pros SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service! Cons There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch! Reason for choosing SiteMinder I switched to SiteMinder because they offered more features and flexibility at a better price compared to other providers. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) I switched to SiteMinder because I needed a more reliable, user-friendly, and professional system with excellent support. Review Source Response from SiteMinder July 6, 2025 Hi Julian, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a consistently positive experience with our support team — your satisfaction means a lot to us, and we'll be sure to share your kind words to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. AV ANTONIS V. Hotel Manager Hospitality Used the software for: 1-2 years ### "Powerful Rate Management, But MEWS Integration Falls Short" May 11, 2025 4.0 We’ve been using SiteMinder primarily to manage our rates and availability across multiple OTAs, and in that area, it really shines. f you're not using MEWS, SiteMinder might be close to perfect. But if you are, be prepared for some manual workarounds. Pros The rate management tools are excellent—especially useful if you want to set different rates for different OTAs. It gives you great control and flexibility. The system handles room inventory brilliantly, automatically adjusting availability across channels to help avoid overbookings. The guest engagement features are quite strong, helping us maintain a more personalized relationship with our guests. The reporting and statistics are very easy to understand and actually helpful for decision-making. Cons The integration with MEWS PMS hasn’t met our expectations. Extra products sold on our booking engine don’t show up in MEWS as separate items. City tax is bundled into the rate instead of being separated, which complicates things. MEWS doesn’t receive rate updates from SiteMinder, so the integration isn’t truly two-way. Switched from [HotelAvailabilities Channel Manager](https://www.capterra.com/p/175262/HotelAvailabilities-Channel-Manager/) Because Siteminder is better channel manager with tools I need and I couldn't find at HA. Review Source PV Pratik V. General Manager Hospitality Used the software for: 6-12 months ### "Great channel manager. " June 17, 2025 5.0 Pros Getting used to using site platform. Mapping rates and channels is easy enough and when needed support staff is super friendly. Cons Need to add a way to display stay restriction in place on distribution grid without having to search for them. Adding a small icon may help. Switched from [Windsurfer CRS](https://www.capterra.com/p/151557/Windsurfer/) Windsurfer was over priced and did not offer vanity website. Review Source Response from SiteMinder July 6, 2025 Hi Pratik, Thank you for your feedback and for highlighting the ease of use and the support you've received—it's great to know you're finding the platform manageable as you settle in. Your suggestion regarding stay restriction visibility on the distribution grid is appreciated and will be passed along to our product team for consideration. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. MS Madison S. Cluster Assist. E-Commerce Manager Hospitality Used the software for: 2+ years ### "Excellent Service" June 13, 2025 5.0 I sincerely thank you for the exceptional assistance provide. Your team was not only knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. From the moment I reached out, the response was prompt and the guidance I received was clear and effective. It's reassuring to know that we can rely on such a responsive and professional team when we need help. Additionally, I want to express my appreciation for the SiteMinder platform itself. It continues to be a reliable and user-friendly solution that supports our daily operations seamlessly. Thank you once again for your excellent service. Pros knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. The response was prompt and the guidance I received was clear and effective. Cons Sometimes the channel name on a booking gets changed when the reservation is interfaced to Opera. This causes confusion for the front office team, as the original source of the booking becomes unclear such as Trip.com changed to TIP. Ensuring that the correct channel name remains consistent during the interface process would improve accuracy and operational efficiency. Review Source KSM Karol Samuel M. CEO Hospitality Used the software for: 2+ years ### "Just plain terrible" March 25, 2024 1.0 We will be moving to something else as soon as we can. It's a disagrace from the company, their support and product teams Pros Nothing, it used to be a great channel manager and i'm wondering when it went so wrong Cons Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames them - go figure. Also, they flat out refuse to provide ANY logs. Whether it's to do with connectivity, user changes etc. It's quite simply a disaster, what happened with this once great product. We will be changing as soon as we can Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing SiteMinder it used to be a good product years ago and we didn't know that it changed Review Source Response from SiteMinder April 1, 2024 Hi Karol, We're truly sorry to hear about your frustrating experience with SiteMinder. Your feedback is extremely important to us, and we apologise for falling short of your expectations. Please allow us the opportunity to make things right for you. If you could kindly share your details with us at ereena.rosli@siteminder.com, we are committed to addressing your concerns and finding a resolution that satisfies you. Additionally, if you could provide more details as I couldn't locate your name in our system, it would greatly assist us in resolving your issues effectively. Once again, we apologise for any inconvenience caused and appreciate your patience as we work to improve our services. Warm regards, Ereena R. SL Simon L. General Manager Hospitality Used the software for: 2+ years ### "Do not waste your time (and money)" November 15, 2023 3.0 If you want a very basic system, easy to setup, and budget does not matter, you may be happy with Siteminder. If you want value for your money, functionalities for your pms, customization for your booking engine, integrations for your pms, accounting system... and a reliable support ... look somewhere else. Pros Easy to setup, functional, good channel manager. Cons Lack of PMS functionalities: no way to handle groups, agents, segments. Little hotelier is more like a functioning beta, lacking most important options.. Lack of updates: no significant improvements (BE/CM) since we started in 2016. It's no surprise that their booking engine is behind their competitors at this point, it lacks customizations and functionalities Bad support: do not expect much from them, clear miscommunications between their services. We have been clients since 2016 and the way they treat us... Reason for choosing SiteMinder Connectivity with channel manager to small channels like TourPlan.. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) Better in (almost) every way: - Integrates with restaurant POS system seamlessly - High level of customization Review Source Response from SiteMinder April 1, 2024 Hi Simon, Thank you for your feedback. We appreciate your insights and apologise for any frustrations you've encountered. We're actively working on enhancing our platform's features and support services based on user input. I'd love to assist you further. Could you please email me your details at ereena.rosli@siteminder.com? Your satisfaction is important to us, and we're committed to addressing your concerns and improving your experience with SiteMinder. Warm regards, Ereena MA Mohammad A. ecommerce manager Hospitality Used the software for: 2+ years ### "Kath is great help and fast with my request" May 11, 2025 5.0 Pros Ease of use, elaborative, able to use it on multiple devices, helpful team, very fast in supporting me and guiding me Cons would be nice to enable copy rate plans from room type to the next instead of mapping each room type and plan Review Source Response from SiteMinder May 15, 2025 Hi Mohammad, Thank you for your feedback! We’re glad to hear that Kath was quick to assist and that you’ve found the platform easy to use across multiple devices. Your suggestion about simplifying rate plan is a great idea and will pass it along to the relevant team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane SD Suthawan D. Revenue E-Commerce Manager Hospitality Used the software for: 2+ years ### "Prompt support and clear information" April 11, 2025 5.0 I'm satisfied every time I contacted to CS team as we received prompt support and could solve the issue in the short period of time as well as clear information in case we face the same issue in the future. Pros CS Team are prompt to support, detail-oriented, clear clarification and issues are resolved shortly. Cons There is no specific issue to select. We have to talk to AI agent firstly. Review Source Response from SiteMinder April 15, 2025 Hi Suthawan, Thank you for your feedback! We’re glad to hear that our Customer Support team has been consistently prompt, detailed, and helpful in resolving your issues quickly. It’s also great to know that the information provided has been useful for future reference. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi AS Ana S. E-commerce Hospitality Used the software for: 2+ years ### "The best channel manager I've worked with" May 12, 2025 5.0 Pros it's very userfriendly and very complete. the entire process of mapping and reporting is quite easy Cons nothing to add, as of now. I'm happy with the product and I've been working with it for nearly 10 years in this company Review Source Response from SiteMinder May 19, 2025 Hi Ana, Thank you for the feedback! We're truly honoured to be called the best channel manager you’ve worked with. It’s great to hear that you find the platform user-friendly and complete, especially when it comes to mapping and reporting. Knowing that you've been with us for nearly 10 years means a lot, and we’re grateful for your continued trust. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane PS Pinar S. sales and marketing manager Hospitality Used the software for: 6-12 months ### "Prompt action by Ravi" May 16, 2025 5.0 Our experience with SiteMinder has been very positive. The team acted swiftly to address our concerns, ensuring a smooth and efficient process. We appreciate their prompt action and support. Pros User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources. Cons Currently, we haven't encountered any significant issues with SiteMinder. The platform has been functioning well for our needs. Review Source Response from SiteMinder May 29, 2025 Hi Pinar, Thank you so much for your feedback! We're delighted to hear that you're enjoying SiteMinder's user-friendly interface and robust channel management features. It's wonderful to know our team has been able to support you promptly and effectively. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane dC diana C. OWNER Real Estate Used the software for: 2+ years ### "the best channel manager i have it" April 15, 2025 5.0 the program was good easy to understand the staff helpfull Pros the program was wonderfull, easy to understand Cons fast respond and very helpful with heart Review Source Response from SiteMinder April 22, 2025 Hi Diana, Thank you for the wonderful feedback! We're thrilled to hear that you find the platform easy to use and that our team has been responsive and supportive throughout your experience. It means a lot to us to know that both the product and our people have made a positive impact. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi IB Inge B. Distribution Administrator Hospitality Used the software for: 2+ years ### "Customer Review" April 23, 2025 5.0 Pros Happy with the overall product and service received. Customer Service always very helpful. Review Source Response from SiteMinder April 30, 2025 Hi Inge, Thank you for your feedback! We're delighted to hear that you're happy with the overall product and service, and that our Customer Service team has been consistently helpful. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi ID Izabela D. Senior Distribution Specialist Hospitality Used the software for: 2+ years ### "My experience" April 30, 2025 5.0 Pros Support team is very helpful :) Also the fact that the system is user friendly Cons can't find anything really, the only thing that could be improved is time of response for emails - sometimes it takes some time (more than a week) to receive an answer :) Review Source Response from SiteMinder May 15, 2025 Hi Izabela, Thank you for the feedback! We’re pleased to hear that you find the system user-friendly and that our support team has been helpful. We appreciate your note on email response times and we’ll be sure to share this with our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane IR Ignacio R. Yield Manager Hospitality Used the software for: 1-2 years ### "Fantastic :)" April 23, 2025 5.0 Pros The tool is quite simple and intuitive to use. The support is very efficient and helps with any issue. Cons So far, I have no complaints about the tool Review Source Response from SiteMinder April 30, 2025 Hi Ignacio, Thank you for the feedback! We’re pleased to hear that you find the tool simple and intuitive, and that our support team has been efficient in assisting you. It’s great to know everything has been running smoothly for you. If there’s anything more we can help with, please don’t hesitate to reach out. Warm regards, Zidane Doshi MT Mina T. Revenue Manager Hospitality Used the software for: 6-12 months ### "Excellent Service" June 25, 2025 5.0 Pros Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance. Cons Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions. Review Source Response from SiteMinder July 6, 2025 Hi Mina, Thank you for your feedback and for recognising Damini’s support — we’ll be sure to pass that along! We truly appreciate your feedback regarding live chat wait times and will share this with the team as we continuously work to improve response speed and overall experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. FM Fita M. Ecommerce Manager Hospitality Used the software for: Less than 6 months ### "Good Customer Services" April 27, 2025 5.0 very good, real time response and giving the easy and clear understanding direction for every qiestions Pros fast response costumer service and easy tab. They explain and solve my problem directly Cons nothing all are good. I just the one who do not familiar with siteminder so I have a lot of question to cs Review Source Response from SiteMinder April 30, 2025 Hi Fita, Thank you for the feedback! We’re pleased to hear that our support team has been responsive and able to guide you clearly through your questions. It’s completely normal to have lots of questions when getting started, and we’re always here to help every step of the way. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi YM Yuki M. Online Sales Manager Hospitality Used the software for: 2+ years ### "Easy to use software and very helpful and friendly customer service!" June 7, 2021 5.0 We have been working with SiteMinder for more than 6 years and it has been a wonderful journey. We started with channel manager + bookingbutton and expanded the business with SiteMinder to GDS and PMS integration area over the years. As an independent hotel, the services SiteMinder provides are essential to us and we are very thankful for their support! Pros The software overall is very easy to use and if I ever have questions, their customer support is always very friendly and helpful! Cons I wish there were more kinds of reports available on the channel manager module. It would also be great if the BookingButton has more features and as developed as major OTA extranets. Review Source Response from SiteMinder June 11, 2021 Hi Yuki, Thank you so much for your insightful feedback. We are so thrilled for having the opportunity to support you throughout your journey during these 6 years. It's customers like you that make what with we do so worthwhile. You will be please to know that our product team keeps working on making enhancements to the booking engine. You can check the latest product releases on this page: https://releases.siteminder.com/en/articles/5274866-may-2021-release-notes-new-features-and-improvements. Thank you so much for all your suggestions. It help us understand all your needs. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. Kind regards, Jessica ZM Zsolt M. Conultant Hospitality Used the software for: 2+ years ### "Great CHM with plenty of feature" April 14, 2024 4.0 Pros It is a very advance hotel manager software with the most partner connection. Cons Too complex for small or medium properties and also it is a bit too expensive Reason for choosing SiteMinder PMS connectivity enabled us to use only Siteminder and some smaller channel manager tools. Review Source Response from SiteMinder April 25, 2024 Hi Zsolt, Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners. We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users. For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs. It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at ereena.rosli@siteminder.com I'll be happy to connect you with the right person. Thank you for choosing SiteMinder! Regards, Ereena MD Mafalda D. Assistant Director of Sales & Revenue Hospitality Used the software for: 2+ years ### "Siteminder, impossible to dislike " February 23, 2022 5.0 Pros I have worked with different channel managers, however Siteminder has been the most intuitive to work with and the support of the team has been amazing since day one. The connection with our PMS was and is perfect. Overall the benefits are more than enough for us to keep Siteminder as our channel manager for a long long time. Cons I believe that what can be improved are the yield rules. To close availability upon percentage of total sold rooms. This is an action we, specifically, would love to have. Review Source Response from SiteMinder May 19, 2022 Hi Mafalda Thank you so much for leaving us a positive review. We are happy to hear that you prefer SiteMinder Channel Manager after using many other channel managers in the market. We are delighted to hear that you find it easy and intuitive. Regarding yield rules and percentage of total sold rooms, we have logged this as feedback and have shared it with the respective team to be considered in future updates and enhancement. Meanwhile, we are here 24/7 via our chat if you need us. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help. Thanks! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.