# SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123133/SiteMinder/reviews --- SiteMinder 4.2 (257) [View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SiteMinder Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews PP Panadda P Ecommerce ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use.“ June 11, 2025 BT Brooke T ManagerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem.“ February 6, 2026 HD Hoang D E-commerce ExcutiveHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work.“ April 24, 2025 Tawanda S Group Ecommerce ManagerHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account.“ April 17, 2025 CS Chutinath S Senior Distribution Sales ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “SiteMinder is a solid choice for independent hotels and hotel groups aiming to simplify distribution, boost occupancy, and maintain control across multiple channels.“ May 1, 2025 SB Sawat B Revenue ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The AI support was not very responsive and did not provide direct or helpful answers to the issue.“ June 14, 2025 PP Panadda P Ecommerce ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily.“ June 11, 2025 CC Chi Ho C Channel Distribution ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The new interface is quite unfriendly, more steps for users to perform the task.“ May 30, 2025 ## Showing most helpful reviews Showing 1-25 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tawanda S. Group Ecommerce Manager Hospitality Used the software for: 2+ years ### "Through the Eyes of an African Hospitality Leader: My SiteMinder Experience (900+ Rooms)" April 17, 2025 5.0 Overall, I've found SiteMinder to be a real game-changer in managing Rainbow Tourism Group hotels' online distribution. It truly lives up to its promise of making things simple – the user interface is incredibly easy to navigate, and setting up new channels, mapping rates, and managing inventory is about as straightforward as it gets. Plus, the insights it offers have definitely helped us optimize our performance. The fact that I can efficiently manage over 900 rooms across my 7 hotels through one platform is a testament to its power. However, I do have a couple of key points to consider. The subscription costs can be quite hefty, and I can see how this could be a significant hurdle for smaller properties. Also, a bit of a frustration with the new upgrade is the lack of a consolidated revenue report. Having to pull individual reports for each of my 7 hotels adds unnecessary time and effort when trying to get a holistic view of our performance. A unified report would be a huge improvement. On the bright side, I have to give a massive shoutout to SiteMinder's support team – they are incredibly responsive and always helpful. And their accounts department has been understanding and flexible when we've had occasional payment delays, which is really appreciated. So, my overall feeling is this: SiteMinder is a powerful and generally fantastic tool that has significantly simplified our channel management and offers great support. However, the cost can be a barrier for smaller players, and the current lack of a consolidated revenue report for multi-property users is a definite drawback. Get those two things sorted, and it would be pretty much perfect! Pros SiteMinder provides a remarkably user-friendly and straightforward solution for comprehensive channel management. From initial setup and rate synchronization to inventory control, the platform simplifies every step. Furthermore, its integrated analytics offer valuable guidance for performance optimization. My experience managing Rainbow Tourism Group's significant portfolio of over 900 rooms across 7 properties is greatly enhanced by SiteMinder's capabilities. Cons The subscription costs can be quite substantial, potentially posing a financial hurdle for smaller independent properties or guesthouses operating on tighter margins. Exploring a usage-based pricing model, similar to how Demandplus calculates commissions, could make the platform more accessible and cost-effective for businesses with lower booking volumes. Furthermore, a notable drawback in the newly upgraded platform is the absence of a consolidated revenue report that provides an overview of all properties managed under a single account. For users overseeing multiple properties, like myself with 7 hotels and over 900 rooms, the lack of a unified revenue report necessitates generating individual reports for each property, significantly increasing the time and effort required for performance analysis and strategic decision-making. Implementing a comprehensive, consolidated revenue report would be a valuable enhancement for multi-property users. Review Source PP Panadda P. Ecommerce Manager Hospitality Used the software for: 1-2 years ### "Powerful Channel Manager That Streamlines Daily Operations" June 11, 2025 5.0 SiteMinder has significantly improved our e-commerce workflow and reduced the risk of overbookings or pricing errors. The automation and connectivity are strong, and the system has become an essential part of our daily operations. While there’s room for improvement in reporting and training support, SiteMinder remains one of the most reliable tools we use. Pros I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily. Cons the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff. Alternatives considered [RateGain](https://www.capterra.com/p/142933/RezGain/) Reason for choosing SiteMinder We chose SiteMinder over other channel managers because of its strong reputation, reliability, and wide range of OTA connections. It offered seamless integration with our existing property management system and provided a much more intuitive interface compared to other platforms we evaluated. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Rebranded Hotel from Independent to Group Hotel Review Source BT Brooke T. Manager Accounting Used the software for: 1-2 years ### "Support lacking in urgency" February 6, 2026 2.0 Siteminder is a good platform until you have an issue. We have a current issue that originally occurred in July 2024 and was rectified. The issue appeared again in November 2024 and after the initial report to Siteminder in December we are still waiting after 2-1/2 months for a solution to a simple coding problem. We need to utilise our staff to manually do what the program should do automatically costing us time and money however Siteminder are still charging full invoice rate. Pros Reasonably efficient platform with good access. Cons Ease of use. Review Source Response from SiteMinder February 16, 2026 Hi Brooke, Thank you for taking the time to share this feedback, and I’m really sorry for the ongoing issue, the delay in getting it resolved, and the extra manual work it has caused your team. This isn’t the experience we want for our customers. I’d like to personally look into this and get it prioritised with our team. As I can’t identify your account from this review alone, could you please contact me directly at zidane.doshi@siteminder.com with your property name ? Once I have this, I’ll make sure your case is escalated and that you receive the support you need as a priority. Thank you again for bringing this to our attention and for your patience while we work to make this right. Warm regards, Zidane D. PW Phanitphat W. Residence Manager Hospitality Used the software for: 2+ years ### "SUPPORT IS THE BEST EVER" June 8, 2025 5.0 We love the flash response from them. That’s a key strength when doing business with any partner. Quick and efficient communication helps us solve problems faster and gives us confidence in the service. Their responsiveness truly sets them apart. Keep it up! Pros SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence. Cons While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios. Alternatives considered [Exely Channel Manager](https://www.capterra.com/p/10015607/Exely/) Reason for choosing SiteMinder Big brother in criteria, ease use, support is the best, that is the best asset for Siteminder Review Source HD Hoang D. E-commerce Excutive Hospitality Used the software for: 6-12 months ### "Good service" April 24, 2025 5.0 Overall, my experience with SiteMinder has been positive. The platform is user-friendly and reliable in managing online distribution, helping us connect with various OTAs efficiently. It simplifies the booking process and gives us better control over our inventory and rates. However, there are areas that could be improved, such as offering more flexibility in notification settings and allowing multiple email addresses for booking alerts. Better support documentation or tutorials would also enhance the user experience. Despite these minor issues, SiteMinder remains a valuable tool for our hotel’s daily operations. Pros What I like most about SiteMinder is its seamless channel management system. It allows us to update rates and availability across multiple OTAs in real time, reducing the risk of overbookings and saving a lot of manual work. The interface is intuitive, and the system is generally stable and efficient, which is essential for smooth hotel operations. Cons One thing I liked least about SiteMinder is the limitation of only being able to register one email address per property for booking notifications. It would be more convenient for hotel operations if multiple recipients could be added, especially for larger teams or different departments. Alternatives considered [Hotel Link](https://www.capterra.com/p/128749/Hotel-Link-Solutions/) Reason for choosing SiteMinder Because Hotelink is cheaper than your service, if the business situation becomes difficult, we will consider it. Review Source KV Khuong V. E-Commerce Manager Hospitality Used the software for: 2+ years ### "E-Commerce Manager" June 19, 2025 5.0 SiteMinder has been a useful tool for managing our online distribution. While it covers the essential features well, there are areas that could benefit from improvement, such as more advanced reporting and a more intuitive user interface Pros The best part of SiteMinder is its seamless channel management. It helped us avoid overbookings and saved a lot of manual work. Cons Sometimes the system can be a bit slow when syncing with certain OTAs, which causes slight delays... Alternatives considered [Exely Booking Engine](https://www.capterra.com/p/10016576/Exely-Booking-Engine/) Reason for choosing SiteMinder As the booking engine was the only weak point we needed to improve. SiteMinder’s channel management was strong, but we felt the booking engine lacked some of the advanced features we were looking for Review Source Response from SiteMinder July 6, 2025 Hi Khuong, Thank you for sharing your experience. We're glad to hear the Channel Manager has helped streamline your operations and reduce overbookings. We’ve noted your feedback on advance reporting, OTA syncing and interface improvements — it's incredibly helpful as we continue to enhance the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. JD Julian D. Deputy General Manager Hospitality Used the software for: 1-2 years ### "Super Support Service!" June 27, 2025 5.0 Pros SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service! Cons There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch! Reason for choosing SiteMinder I switched to SiteMinder because they offered more features and flexibility at a better price compared to other providers. Switched from [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) I switched to SiteMinder because I needed a more reliable, user-friendly, and professional system with excellent support. Review Source Response from SiteMinder July 6, 2025 Hi Julian, Thank you for your wonderful feedback! We're thrilled to hear that you've had such a consistently positive experience with our support team — your satisfaction means a lot to us, and we'll be sure to share your kind words to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. AV ANTONIS V. Hotel Manager Hospitality Used the software for: 1-2 years ### "Powerful Rate Management, But MEWS Integration Falls Short" May 11, 2025 4.0 We’ve been using SiteMinder primarily to manage our rates and availability across multiple OTAs, and in that area, it really shines. f you're not using MEWS, SiteMinder might be close to perfect. But if you are, be prepared for some manual workarounds. Pros The rate management tools are excellent—especially useful if you want to set different rates for different OTAs. It gives you great control and flexibility. The system handles room inventory brilliantly, automatically adjusting availability across channels to help avoid overbookings. The guest engagement features are quite strong, helping us maintain a more personalized relationship with our guests. The reporting and statistics are very easy to understand and actually helpful for decision-making. Cons The integration with MEWS PMS hasn’t met our expectations. Extra products sold on our booking engine don’t show up in MEWS as separate items. City tax is bundled into the rate instead of being separated, which complicates things. MEWS doesn’t receive rate updates from SiteMinder, so the integration isn’t truly two-way. Switched from [HotelAvailabilities Channel Manager](https://www.capterra.com/p/175262/HotelAvailabilities-Channel-Manager/) Because Siteminder is better channel manager with tools I need and I couldn't find at HA. Review Source PV Pratik V. General Manager Hospitality Used the software for: 6-12 months ### "Great channel manager. " June 17, 2025 5.0 Pros Getting used to using site platform. Mapping rates and channels is easy enough and when needed support staff is super friendly. Cons Need to add a way to display stay restriction in place on distribution grid without having to search for them. Adding a small icon may help. Switched from [Windsurfer CRS](https://www.capterra.com/p/151557/Windsurfer/) Windsurfer was over priced and did not offer vanity website. Review Source Response from SiteMinder July 6, 2025 Hi Pratik, Thank you for your feedback and for highlighting the ease of use and the support you've received—it's great to know you're finding the platform manageable as you settle in. Your suggestion regarding stay restriction visibility on the distribution grid is appreciated and will be passed along to our product team for consideration. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. BB Balu B. Reservation Manager Hospitality Used the software for: 2+ years ### "User Friendly and Good Customer Service" June 30, 2025 5.0 Pros User Friendly and Good support Service (\[sensitive content hidden\]). Top channel manager with professional customer service. Review Source Response from SiteMinder July 6, 2025 Hi Balu, Thank you for the kind words! We're pleased to hear you find the platform user-friendly and that Abigail provided you with such professional support. We'll be sure to share your lovely feedback with her and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. DB Don B. General manager Hospitality Used the software for: 1-2 years ### "SiteMinder Proper is Good, GDS...not so much" October 23, 2019 5.0 SiteMinder proper is a positive experience. Pros The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month. Cons The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency. Reason for choosing SiteMinder It was recommended by my PMS sales representatives at InnQuest, as it allegedly integrates well. ....it does...but not GDS. Ugh! Note the continued major frustration. Switched from [iHotelier](https://www.capterra.com/p/122131/iHotelier/) Hated iHotelier. Too massive and set in their ways to work through concerns, or even correct errors. They have formerly removed from my system for over a year and continue to bill me as though I am still a client, in spite of following their separation procedures and them acknowledging it. They are just too big to get it together for me. Review Source Response from SiteMinder October 29, 2019 Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha SO Sophia O. Revenue analyst Hospitality Used the software for: 6-12 months ### "SiteMinder Review" June 18, 2025 5.0 It's been mixed but as long as the issues between the CM and the channels, and the permission granting are better supported, we would be completely satisfied Pros There's 24/7 human assistance, and the agents are very pleasant. And they help as much as they can. The website is very intuitive. Cons We dont get assistance regarding issues that need contact between Siteminder and the channels, like a connectivity issue we've been experiencing with Expedia. Review Source Response from SiteMinder July 6, 2025 Hi Sophia Thank you for sharing your feedback. We’re really glad to hear you’ve had positive experiences with our 24/7 support team and find the platform intuitive. We completely understand how frustrating connectivity issues can be. Please know we’re here to support you through these cases, and we’ll make sure your concerns are noted. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. AS Ana S. E-commerce Hospitality Used the software for: 2+ years ### "The best channel manager I've worked with" May 12, 2025 5.0 Pros it's very userfriendly and very complete. the entire process of mapping and reporting is quite easy Cons nothing to add, as of now. I'm happy with the product and I've been working with it for nearly 10 years in this company Review Source Response from SiteMinder May 19, 2025 Hi Ana, Thank you for the feedback! We're truly honoured to be called the best channel manager you’ve worked with. It’s great to hear that you find the platform user-friendly and complete, especially when it comes to mapping and reporting. Knowing that you've been with us for nearly 10 years means a lot, and we’re grateful for your continued trust. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane PN Phuong N. Ecommerce Manager Hospitality Used the software for: 1-2 years ### "Very Satisfied, fast and strong support." June 4, 2025 5.0 Very satisfied, easy to use SiteMinder. 5 star for service supporting team because they are so fast understand and action Pros SiteMinder is easy and clean toolbars, easy to use. The support team is fast action, strong support and totally understand my issue/problem Cons Currently I have no complaints about your management channel. I will update to you soon if there is any issue Review Source Response from SiteMinder June 15, 2025 Hi Phuong, Thank you for your feedback! We're pleased to hear that you find SiteMinder easy to use and that our support team has been quick and effective in assisting you. Your kind words truly mean a lot to us. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane PS Pinar S. sales and marketing manager Hospitality Used the software for: 6-12 months ### "Prompt action by Ravi" May 16, 2025 5.0 Our experience with SiteMinder has been very positive. The team acted swiftly to address our concerns, ensuring a smooth and efficient process. We appreciate their prompt action and support. Pros User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources. Cons Currently, we haven't encountered any significant issues with SiteMinder. The platform has been functioning well for our needs. Review Source Response from SiteMinder May 29, 2025 Hi Pinar, Thank you so much for your feedback! We're delighted to hear that you're enjoying SiteMinder's user-friendly interface and robust channel management features. It's wonderful to know our team has been able to support you promptly and effectively. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane AM Aine M. revenue manager Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] very helpful" May 14, 2025 5.0 Pros Very efficient and helpful. Issue was resolved quickly and appreciated Cons Nothing as issue was resolved. kath was very helpful and dealt with speedily. Review Source Response from SiteMinder May 19, 2025 Hi Aine, Thank you for the feedback! We're pleased to hear that Kath was efficient, helpful, and resolved your issue quickly. We’ll be sure to pass your kind words along to her. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane RM Rudolf M. Front Office Hospitality Used the software for: 1-2 years ### "Great and simple!" April 13, 2025 5.0 Pros It is very simple to use, but has all the tools of a more complex system. Cons Lack of customization option for direct bookings page. Review Source Response from SiteMinder April 15, 2025 Hi Rudolf, Thank you for your feedback. We’re pleased to know you find the system easy to use while still offering the functionality of a more advanced platform. We’ve also noted your comments regarding the customisation options for the direct bookings page. Your feedback is valuable, and we’ve shared it with our product team for future consideration. If there’s anything further we can support you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi GP Grace P. Reservations Hospitality Used the software for: Less than 6 months ### "Great customer service and fast actions." May 7, 2025 5.0 It is good and a user-friendly system and the support team is very easy to reach out to. Also very detailed whenever they explained. Pros The assistance from a real person Ms. \[sensitive content hidden\] for today May 7,2025. She ensures that she finds a way to resolve my concern Cons Maybe the connection like sometimes it did lag every time I do rate loading. That will be all for now. Review Source Response from SiteMinder May 15, 2025 Hi Grace, Thank you for your feedback! We're pleased to hear that you’ve found the system user-friendly and our support team helpful. A special thanks for mentioning Ms. Alyssa, it's wonderful to know she made a positive impact by ensuring your concerns were resolved. We appreciate your note about occasional lag during rate loading, and we’ll pass it along to the relevant team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane IR Ignacio R. Yield Manager Hospitality Used the software for: 1-2 years ### "Fantastic :)" April 23, 2025 5.0 Pros The tool is quite simple and intuitive to use. The support is very efficient and helps with any issue. Cons So far, I have no complaints about the tool Review Source Response from SiteMinder April 30, 2025 Hi Ignacio, Thank you for the feedback! We’re pleased to hear that you find the tool simple and intuitive, and that our support team has been efficient in assisting you. It’s great to know everything has been running smoothly for you. If there’s anything more we can help with, please don’t hesitate to reach out. Warm regards, Zidane Doshi MT Mina T. Revenue Manager Hospitality Used the software for: 6-12 months ### "Excellent Service" June 25, 2025 5.0 Pros Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance. Cons Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions. Review Source Response from SiteMinder July 6, 2025 Hi Mina, Thank you for your feedback and for recognising Damini’s support — we’ll be sure to pass that along! We truly appreciate your feedback regarding live chat wait times and will share this with the team as we continuously work to improve response speed and overall experience. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D. FM Fita M. Ecommerce Manager Hospitality Used the software for: Less than 6 months ### "Good Customer Services" April 27, 2025 5.0 very good, real time response and giving the easy and clear understanding direction for every qiestions Pros fast response costumer service and easy tab. They explain and solve my problem directly Cons nothing all are good. I just the one who do not familiar with siteminder so I have a lot of question to cs Review Source Response from SiteMinder April 30, 2025 Hi Fita, Thank you for the feedback! We’re pleased to hear that our support team has been responsive and able to guide you clearly through your questions. It’s completely normal to have lots of questions when getting started, and we’re always here to help every step of the way. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi RM Ryan M. Founder Hospitality Used the software for: 6-12 months ### "Okay for a one-night stand." August 27, 2024 2.0 Pros Efficient set up. They are great about getting new customers. Cons Customer service. The organization is bad at working with small organizations. They come off as more money driven than there to be in a partnership. Review Source Response from SiteMinder September 12, 2024 Hi Ryan, Thank you for your feedback. We're pleased to hear that you found the setup efficient and appreciate our efforts in attracting new customers. However, we’re sorry to hear about your concerns regarding customer service and the perception of our approach with smaller organisations. Your input is valuable, and we’ll ensure it’s shared with our team to help us improve our support and partnership approach. If you have any further suggestions or need assistance, please feel free to reach out. Warm regards, Zidane BM Bertie M. Hotelier Hospitality Used the software for: 2+ years ### "Very basic platform, stay away" June 28, 2017 1.0 have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder? Pros good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good Cons \- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple \*PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon Review Source Response from SiteMinder June 30, 2017 Hi Bertie, Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. The team @ SiteMinder AT Adrian T. Manager Hospitality Used the software for: 6-12 months ### "Terrible support and a very basic system" February 23, 2017 1.0 We have been using Little Hotelier with Siteminder (same company) for almost a year. For a company of it's size, the lack of support is astounding. I am constantly chasing them up for answers for the most simple issues. Even after going to the head of the department, issues are still just left or put in the too hard basket. Aside from the lack of support, the biggest frustration has been how amateurish the system is. A simple thing like putting your own image as an invoice header has been ignored by them. To me, this is simple programming that could be done in a day at the most. Also, there is no guest profile or blacklist facility. To find previous guests you have to look at reservations, each reservation listed separately, not collating information. They brought in a function to add multiple guest names on a booking, not important. They really need to focus on what customers want, not what they want to do. The latest issue for us is the lack of reports. They provide a few but none of them match each other. Some include payments when others don't, some include extra items when others don't, none include credit card fees. Their response to this was trying to get us to sign up to their payment system. If you can't get the basic system right, why would we do that? We are looking at other systems to replace this one as even though we are only a small hotel, we expect much more than this basic system for the money we pay each month. Do your research before signing up to this software. The basic bones are there but the support is terrible and the functionality is very basic. Pros It puts bookings into the system via channel manager as it should, well most of the information but not all. Cons The lack of support and it not being able to do basic things like reports. Review Source Response from SiteMinder February 24, 2017 Thanks for your feedback. As you know, we have been escalating your suggestions directly to our team and we worked through your requests and gave you answers (and where possible timeframes) for each one. This is something we don¿t do very often, however we felt it was important as you were passionate about the suggestions. We have also put you in contact with our customer success team who have always been there to support you and your property. I believe they have reached out to you again this week to follow up. We are working on invoices. However, due to varying global regulations, it¿s a big project. We do understand how important this is, but we want to develop this feature properly ensuring it complies with international requirements. Guest profiles are also in active development and again we know this is important to hoteliers. With this in mind, it's especially disappointing to hear your thoughts on our support and I hope our team can continue to help you. Thanks - Clare @ SM. CW Cynthia W. Reservations Manager Hospitality Used the software for: 2+ years ### "Very user friendly." February 13, 2020 5.0 Pros We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine. Cons The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August. Alternatives considered [OpenHotel PMS](https://www.capterra.com/p/126801/OpenHotel-PMS/) Reason for choosing SiteMinder Upper management recommendation. Review Source Response from SiteMinder February 26, 2020 Hi Cynthia, Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.