# Page 11 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123133/SiteMinder/reviews

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SiteMinder

4.2 (257)

[View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of SiteMinder

## Showing most helpful reviews

Showing 251-257 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CR

Calvin R.  
General Manger  
Hospitality  
Used the software for: Less than 6 months

### "Awesome Channel Managing Program"

February 28, 2017

5.0

Since incorporating Siteminder we have the peace of mind that all our bookings are instantly updated on all of our channels. Very easy to use with good features in all instances. Well done...

Pros

Ease of use.

Review Source

Response from SiteMinder

February 28, 2017

Hi Calvin, Thank you so much for your wonderful review. We really appreciate it and will be sharing it with our team. We love having you on board with us and look forward to helping your property for years to come. Thanks, The team at SiteMinder

MZ

Michael Z.  
Rooms Division Manager  
  
Used the software for:

### "Easy to use, productive, a great way to manage our business."

February 9, 2016

4.0

I have some concerns regarding the volume of booking failures although this is currently being investigated through the proper channels. The software is a great way of managing inventory and revenue, not to mention the freeing up of time to be able to do other things that were not possible before the integration.

Review Source

Response from SiteMinder

May 12, 2019

Hi Michael, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten great results using the product and have been able to free up some of your valuable time! Thanks again for being a customer. It means a lot to us. Best, Lauren

MA

Momi A.  
  
  
Used the software for: 6-12 months

### "User-friendly and simple"

August 12, 2016

5.0

SiteMinder's Channel Manager is user-friendly and simple to use, especially when compared to products from other companies. Prior to joining SiteMinder we had to update rates and inventory manually on 7 or 8 OTAs, which was not ideal. It's now really easy as it is all taken care of for us.

Pros

It's simple and not complicated at all

Review Source

Response from SiteMinder

August 23, 2016

Thanks so much for your lovely comments - we're really pleased to hear that you're spending less time on manual processes! :) The team @ SiteMinder

HR

Hazel R.  
  
  
Used the software for:

### "Very satisfied with the product"

May 4, 2016

5.0

We have been using Siteminder's channel management tool across our group for 4 years and have more recently interfaced with our various PMS's. The revenue managers all find the system very user friendly and the Siteminder team a pleasure to deal with. They are always open to discussion about the product and work closely with us to ensure we are maximising all of the features. Highly recommended.

Review Source

Response from SiteMinder

May 4, 2016

Hi Hazel, Thank you very much for your kind words. We are greatly appreciative of your continued support and love having you a part of the SiteMinder family! Have a lovely day, The Team at SiteMinder.

JH

Jonathan H.  
  
  
Used the software for:

### "null"

May 12, 2019

5.0

Review Source

Response from SiteMinder

June 11, 2019

Hi Jonathan, First of all, thanks so much for taking time out to review us on Capterra! We know you're busy and even taking the time to give us the 5 star review is time we know was valuable to you. We promise to keep focusing on improving your experience. Thanks again. It means alot to us. Sincerely, Mei Customer Marketing @ SiteMinder

DA

Duygu A.  
  
  
Used the software for:

### "Horrible"

January 5, 2016

1.0

Worst Channel Manager, Booking Engine and Tech support ever

Review Source

Response from SiteMinder

October 10, 2016

Hi Duygu, We appreciate you taking the time to review us. We are sorry to hear that you haven't had the best experience with our products. We are constantly working on improving the experience of our customers through developing our products, and we would love to touch base with you if you would like to email further feedback to us at info@siteminder.com. Regards, The Team at SiteMinder

KG

Katherine G.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "This is exactly what I needed to help me get my guest house on multiple OTA's and save me time."

December 5, 2016

5.0

I've been with SiteMinder for only 2 months. They made the setup process easy and the support has been excellent. I can call or email and know I will get an immediate response. All staff has been extremely helpful.

Review Source

Response from SiteMinder

December 6, 2016

Hi Katherine, Thank you very much for taking the time to review us. We are happy to hear that you are having a wonderful experience with our products and we look forward to working with you for years to come. Thanks, The SiteMinder team

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