# Page 3 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123133/SiteMinder/reviews

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SiteMinder

4.2 (257)

[View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of SiteMinder

## Showing most helpful reviews

Showing 51-75 of 257 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SO

Sophia O.  
Revenue analyst  
Hospitality  
Used the software for: 6-12 months

### "SiteMinder Review"

June 18, 2025

5.0

It's been mixed but as long as the issues between the CM and the channels, and the permission granting are better supported, we would be completely satisfied

Pros

There's 24/7 human assistance, and the agents are very pleasant. And they help as much as they can. The website is very intuitive.

Cons

We dont get assistance regarding issues that need contact between Siteminder and the channels, like a connectivity issue we've been experiencing with Expedia.

Review Source

Response from SiteMinder

July 6, 2025

Hi Sophia Thank you for sharing your feedback. We’re really glad to hear you’ve had positive experiences with our 24/7 support team and find the platform intuitive. We completely understand how frustrating connectivity issues can be. Please know we’re here to support you through these cases, and we’ll make sure your concerns are noted. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

JP

Janthida P.  
E-Commerce Manager  
Hospitality  
Used the software for: 2+ years

### "Nice support team"

April 12, 2025

5.0

Very good for function, system, support team.

Pros

Easy to use and Support team is great and fast response.

Cons

New feature/functions which I may not know the update.

Review Source

Response from SiteMinder

April 15, 2025

Hi Janthida, Thank you for your feedback! We're pleased to hear that you find the platform easy to use and that our Support team has been fast and helpful. To help you stay on top of new features and product updates, we recommend checking out our Product Hub https://www.siteminder.com/product-hub/ , where we regularly share the latest releases. We also send out email updates, and you’ll find a summary of all new features in our monthly newsletter. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi

KA

Katherine A.  
Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "Con \[contenido sensible oculto\] todo se soluciona super rapido"

April 15, 2025

5.0

En general he tenido una grata experiencia

Pros

Siempre que hablo con \[contenido sensible oculto\] es inmediata la solución, muchas gracias

Cons

en ocasiones tiempos de respuesta es lento.

Switched from

[RateGain](https://www.capterra.com/p/142933/RezGain/)

Facilidad de uso y tiempos de respuesta.

Review Source

Response from SiteMinder

April 22, 2025

Hola Katherine, ¡Gracias por tus comentarios! Nos da gusto saber que tu experiencia en general ha sido agradable y que nuestro equipo ha podido proporcionarte soluciones inmediatas cuando las has necesitado. Agradecemos tu nota sobre los tiempos de respuesta y continuaremos trabajando para garantizar un soporte oportuno en todos los canales. Si hay algo más en lo que podamos ayudarte, por favor no dudes en contactarnos. Saludos cordiales, Zidane Doshi

CW

Charlotte W.  
Front office manager  
Hospitality  
Used the software for: 2+ years

### "Bon service"

June 6, 2025

5.0

Pros

La rapidité du service, les réponses sont toujours pertinentes. Accompagnement jusqu'à résolution de la demande.

Cons

Je n'ai rien à dire. Pour le moment j'ai toujours été bien accompagné et mes demandes ont été traitées.

Review Source

Response from SiteMinder

June 15, 2025

Bonjour Charlotte, Merci pour vos aimables paroles ! Nous sommes ravis d'apprendre que vous avez toujours reçu le soutien dont vous aviez besoin et que vos demandes ont été bien traitées. C'est formidable de savoir que notre équipe a pu vous assister efficacement. Si nous pouvons vous aider davantage, n'hésitez surtout pas à nous contacter. Cordialement, Zidane Doshi

BB

Balu B.  
Reservation Manager  
Hospitality  
Used the software for: 2+ years

### "User Friendly and Good Customer Service"

June 30, 2025

5.0

Pros

User Friendly and Good support Service (\[sensitive content hidden\]). Top channel manager with professional customer service.

Review Source

Response from SiteMinder

July 6, 2025

Hi Balu, Thank you for the kind words! We're pleased to hear you find the platform user-friendly and that Abigail provided you with such professional support. We'll be sure to share your lovely feedback with her and the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

SD

Sam D.  
Partner Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great expererience"

June 7, 2025

5.0

Easy to use and meets all expectations. Onboarding was good with knowlegable resources. Siteminder went the extra mile to assist us with onboarding with a distribution partner. Every time i have interacted with the support team it has been a pleasure.

Pros

Since the time we were 'live' I have found the platform very easy to use, I like the UI it is self explanatory and the sync to partners is nice and quick.

Cons

Haven't found any cons with the platform, granted we are fairly new to Siteminder but so far everything has been great :)

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)

Reason for choosing SiteMinder

Multi property and branding support was a must. Siteminder was compatible with this.

Switched from

[Preno](https://www.capterra.com/p/153164/Preno/)

Our previous platform was unable to meet our requirements with multi vacation rental support.

Review Source

Response from SiteMinder

June 15, 2025

Hi Sam, Thank you so much for your lovely feedback! We're thrilled to hear that your experience with SiteMinder has been smooth so far and that the platform is meeting your expectations. It's great to know our team was able to support you during onboarding and with your distribution partner setup. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

AC

Ana C.  
Recepción y Reservas  
Hospitality  
Used the software for: 1-2 years

### "Buen sistema "

April 13, 2025

5.0

buen sistema de precios y disponibilidad, muy útil

Pros

buen sistema, y buena ayuda de \[contenido sensible oculto\], me resolvió el problema

Cons

nos obligan a tener una app en el móvil y nos resulta muy complicado, porque en recepción trabajamos 5 personas

Review Source

Response from SiteMinder

April 22, 2025

Hola Ana, ¡Gracias por tus comentarios! Nos alegra saber que has encontrado útil el sistema. También es genial saber que nuestro equipo pudo ayudarte a resolver tu problema de manera efectiva. Entendemos tu preocupación sobre la aplicación móvil. La aplicación está diseñada para ofrecer flexibilidad, permitiéndote gestionar tu trabajo desde cualquier lugar. Dicho esto, realmente apreciamos tus comentarios y los hemos compartido con nuestro equipo mientras continuamos mejorando la experiencia para todos los usuarios. Si hay algo más en lo que podamos ayudarte, por favor no dudes en contactarnos. Saludos cordiales, Zidane Doshi

TH

Tyron H.  
Marketing Manager  
Hospitality  
Used the software for: 1-2 years

### "Siteminder Review"

April 30, 2025

5.0

Overall, an excellent product. Great customer support too.

Pros

It is a powerful tool and PMS system. One central place to manage all aspects of your listings.

Cons

Some aspects of usage are difficult to learn and understand.

Review Source

Response from SiteMinder

May 15, 2025

Hi Tyron, Thank you for your feedback! We’re glad to hear you find the platform powerful and effective for managing your listings in one central place. It’s wonderful to know our customer support team has made a positive difference. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

PN

Phuong N.  
Ecommerce Manager  
Hospitality  
Used the software for: 1-2 years

### "Very Satisfied, fast and strong support."

June 4, 2025

5.0

Very satisfied, easy to use SiteMinder. 5 star for service supporting team because they are so fast understand and action

Pros

SiteMinder is easy and clean toolbars, easy to use. The support team is fast action, strong support and totally understand my issue/problem

Cons

Currently I have no complaints about your management channel. I will update to you soon if there is any issue

Review Source

Response from SiteMinder

June 15, 2025

Hi Phuong, Thank you for your feedback! We're pleased to hear that you find SiteMinder easy to use and that our support team has been quick and effective in assisting you. Your kind words truly mean a lot to us. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

LM

Lina M.  
Revenue Manager  
Hospitality  
Used the software for: 6-12 months

### "Excelente.."

June 20, 2025

5.0

Hasta el momento excelente, sin contratiempos en la solución de problemas...........................

Pros

Solucion rapida por parte de Soporte, rapidez en la integracion de reservas con mi PMS.

Cons

En muy pocas ocasiones ha habido demora en la respuesta por parte de soporte tecnico.

Review Source

Response from SiteMinder

July 6, 2025

Hola Lina, Gracias por tus comentarios. Nos complace saber que la integración con tu PMS y el soporte han funcionado bien para ti. Agradecemos tu paciencia y comprensión en las pocas ocasiones en las que hubo algún retraso, y siempre estamos trabajando para mejorar nuestros tiempos de respuesta y asegurar que recibas la ayuda que necesitas rápidamente. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane D.

AJ

Atiwit J.  
Customer support  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great job Great"

April 27, 2025

5.0

I really like SiteMinder because it makes hotel distribution so much easier and more efficient. Its user-friendly interface, seamless channel management, and reliable booking engine help maximize revenue while saving a lot of time. SiteMinder truly simplifies the way hotels connect with the world."

Pros

Support team I like SiteMinder because it offers an easy-to-use platform that helps manage hotel bookings across multiple channels efficiently. The system is reliable and helps increase visibility and revenue."

Cons

nothing

Review Source

Response from SiteMinder

April 30, 2025

Hi Atiwit, Thank you for the wonderful feedback! We’re thrilled to hear that SiteMinder has made managing your hotel bookings easier and more efficient. It’s great to know the platform’s reliability, user-friendly interface, and seamless channel management have helped you save time and boost revenue. We’re grateful to be part of your success and look forward to continuing to support your growth. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi

PS

Pinar S.  
sales and marketing manager  
Hospitality  
Used the software for: 6-12 months

### "Prompt action by Ravi"

May 16, 2025

5.0

Our experience with SiteMinder has been very positive. The team acted swiftly to address our concerns, ensuring a smooth and efficient process. We appreciate their prompt action and support.

Pros

User-Friendly Interface, Robust Channel Management, Comprehensive Support and Resources.

Cons

Currently, we haven't encountered any significant issues with SiteMinder. The platform has been functioning well for our needs.

Review Source

Response from SiteMinder

May 29, 2025

Hi Pinar, Thank you so much for your feedback! We're delighted to hear that you're enjoying SiteMinder's user-friendly interface and robust channel management features. It's wonderful to know our team has been able to support you promptly and effectively. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

CMC

Cristian Mauricio C.  
analista revenue  
Hospitality  
Used the software for: 6-12 months

### "Soporte ok"

May 14, 2025

5.0

Soporte eficiente, \[CONTENIDO SENSIBLE\] excelente agente, en cada problema brindan la solucion adecuada y acompañan hasta el final.

Pros

Rapida respuesta de soporte, Personal muy capacitado, con dispocision de ayudar.

Cons

Hasta ahora la experiencia ha sido muy buena, en cada apoyo requerido han respondido de manera muy diligente

Review Source

Response from SiteMinder

May 19, 2025

Hola Cristian, ¡Gracias por tus comentarios! Nos alegra saber que has tenido una experiencia positiva con nuestro equipo de soporte y que las respuestas han sido rápidas y útiles. Un agradecimiento especial por destacar a Abigail, es maravilloso saber que te proporcionó un soporte minucioso y atento. Nos aseguraremos de transmitirle tus felicitaciones. Si hay algo más en lo que podamos ayudarte, no dudes en contactar con nosotros. Un cordial saludo, Zidane

dC

diana C.  
OWNER  
Real Estate  
Used the software for: 2+ years

### "the best channel manager i have it"

April 15, 2025

5.0

the program was good easy to understand the staff helpfull

Pros

the program was wonderfull, easy to understand

Cons

fast respond and very helpful with heart

Review Source

Response from SiteMinder

April 22, 2025

Hi Diana, Thank you for the wonderful feedback! We're thrilled to hear that you find the platform easy to use and that our team has been responsive and supportive throughout your experience. It means a lot to us to know that both the product and our people have made a positive impact. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi

MC

Marco C.  
Direccion  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Super profesionales"

May 15, 2025

5.0

En general las experiencias han sido bastante bunas.

Pros

Rapidos y muy profesionales en resolver el caso.

Cons

Ninguna por ahora en todos los casos abiertos .

Review Source

Response from SiteMinder

May 21, 2025

Hola Marco ¡Gracias por tus comentarios! Nos complace saber que tus experiencias han sido consistentemente positivas y que nuestro equipo ha sido rápido y profesional en la resolución de tus casos. Si hay algo más en lo que podamos ayudarte en el futuro, no dudes en contactar con nosotros. Un cordial saludo, Zidane

GH

Guido H.  
Consultant  
Hospitality  
Used the software for: 2+ years

### "Powerful channel manager with impressive support organisation"

May 12, 2025

5.0

Very good product, fantastic pre-implementation support, great follow up during the start up phase with a dedicated technical support person who is available by phone and by email.

Pros

ease of use, very intuitive, good graphical representation, very powerful

Cons

not easy to find audit details on which user did what and when

Review Source

Response from SiteMinder

May 19, 2025

Hi Guido, Thank you for the feedback! We're pleased to hear that you've found the channel manager powerful, intuitive, and visually clear. I's great to know that your onboarding experience was a positive one. We appreciate your note on audit tracking, and we’ve shared this with our team as we continue to enhance the platform. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

IB

Inge B.  
Distribution Administrator  
Hospitality  
Used the software for: 2+ years

### "Customer Review"

April 23, 2025

5.0

Pros

Happy with the overall product and service received. Customer Service always very helpful.

Review Source

Response from SiteMinder

April 30, 2025

Hi Inge, Thank you for your feedback! We're delighted to hear that you're happy with the overall product and service, and that our Customer Service team has been consistently helpful. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi

JY

James Y.  
consultant  
Hospitality  
Used the software for: 2+ years

### "all is well"

April 17, 2025

5.0

Overall, it is very smooth to use and there is enough information.

Pros

It is very convenient to connect to various OTAs and also to connect to our current PMS.

Cons

It would be better if the data can be updated faster to avoid over booking. It would be better if the online customer service had Chinese customer service.

Review Source

Response from SiteMinder

April 22, 2025

Hi James, Thank you for your feedback! We’re glad to hear that you find it convenient to connect to various OTAs and that the overall experience has been smooth. We appreciate your suggestions regarding faster data updates and the addition of Chinese-language support. I've passed this along to the relevant team as we're always looking to improve. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi

RM

Rudolf M.  
Front Office  
Hospitality  
Used the software for: 1-2 years

### "Great and simple!"

April 13, 2025

5.0

Pros

It is very simple to use, but has all the tools of a more complex system.

Cons

Lack of customization option for direct bookings page.

Review Source

Response from SiteMinder

April 15, 2025

Hi Rudolf, Thank you for your feedback. We’re pleased to know you find the system easy to use while still offering the functionality of a more advanced platform. We’ve also noted your comments regarding the customisation options for the direct bookings page. Your feedback is valuable, and we’ve shared it with our product team for future consideration. If there’s anything further we can support you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi

EH

Elsa H.  
Sales Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "language issue"

April 28, 2025

3.0

It is recommended to establish various language interfaces for the Asian market

Pros

Room control is effortless

Cons

No Chinese interface

Review Source

Response from SiteMinder

May 15, 2025

Hi Elsa, Thank you for your feedback! We're happy to hear that you’ve found room control effortless. We appreciate your suggestion to include more language options. A Chinese interface would certainly be valuable, and we’ll be sure to share this with our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

GP

Grace P.  
Reservations  
Hospitality  
Used the software for: Less than 6 months

### "Great customer service and fast actions."

May 7, 2025

5.0

It is good and a user-friendly system and the support team is very easy to reach out to. Also very detailed whenever they explained.

Pros

The assistance from a real person Ms. \[sensitive content hidden\] for today May 7,2025. She ensures that she finds a way to resolve my concern

Cons

Maybe the connection like sometimes it did lag every time I do rate loading. That will be all for now.

Review Source

Response from SiteMinder

May 15, 2025

Hi Grace, Thank you for your feedback! We're pleased to hear that you’ve found the system user-friendly and our support team helpful. A special thanks for mentioning Ms. Alyssa, it's wonderful to know she made a positive impact by ensuring your concerns were resolved. We appreciate your note about occasional lag during rate loading, and we’ll pass it along to the relevant team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

AS

Amy S.  
Reservation and Revenue Manager  
Hospitality  
Used the software for: 1-2 years

### " \[sensitive content hidden\] was a brilliant help"

July 2, 2025

4.0

Pros

Ease of use. \[sensitive content hidden\] who assisted me this time was brilliant, really timely and her instructions were easy to follow.

Cons

support can be hard to connect with. would be brilliant if there were account managers that you can connect with to assist.

Review Source

Response from SiteMinder

July 6, 2025

Hi Amy, Thank you for sharing your experience! We're delighted to hear that your recent interaction was smooth and that the guidance provided was clear and timely. We appreciate your suggestion about having dedicated account managers. We'll definitely pass this feedback on to the team. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane D.

EE

Eslam E.  
Sales and Marketing Manager  
Hospitality  
Used the software for: Less than 6 months

### "Excellent Support"

April 30, 2025

5.0

Overall, my experience with SiteMinder has been very positive. The platform is reliable and user-friendly, and I appreciate the team’s responsiveness

Pros

The system is very simple and easy to use, amazing support team is very cooperative and professional.

Cons

system speed, interface intuitiveness, very smoothy, customer support response times

Review Source

Response from SiteMinder

May 15, 2025

Hi Eslam, Thank you for your feedback! We’re delighted to hear that you’ve had a positive experience overall. We appreciate your input on areas like system speed, interface intuitiveness, and response times. Your comments are incredibly valuable and have been passed along to the relevant teams as we continue to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

DQ

Dio Q.  
Digital Marketing Officer  
Hospitality  
Used the software for: 6-12 months

### "Siteminder Review"

June 5, 2025

5.0

It's been fair. There have been some ups and downs but all i can say is that the insights page has been a great help.

Pros

I like the way how the insights are organized and the agents that helped on our inquiries have been a great help

Cons

There are some limitations to siteminder like for google analytics and others but other than that they do have a great booking engine

Review Source

Response from SiteMinder

June 15, 2025

Hi Dio, Thank you for your feedback! We're pleased to hear that you've found the Insights page useful and that our support team has been helpful along the way. We appreciate your input regarding the limitations you've experienced — feedback like yours helps us identify where we can do better. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

pB

patricia B.  
gerente  
Hospitality  
Used the software for: Less than 6 months

### "buen sistema de atencion "

April 17, 2025

5.0

estoy contenta con los resultados en mi empresa y lo facil de usar que es, ademas de todos las aplicaciones e informacion que tiene

Pros

es fácil hablar con un agente cuando no logro resolver con el agente virtual mis dudas

Cons

todo me gusta, hasta el momento todo funciona bien y si necesito ayuda siempre obtengo respuesta

Review Source

Response from SiteMinder

April 22, 2025

Hola Patricia, ¡Gracias por los comentarios! Nos complace saber que encuentras la plataforma fácil de usar y que está ofreciendo resultados positivos para tu compañía. También es genial saber que nuestro equipo de soporte ha sido útil cuando has necesitado asistencia. Si hay algo más que podamos hacer para apoyarte, por favor no dudes en contactarnos. Saludos cordiales, Zidane Doshi

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