# Page 4 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123133/SiteMinder/reviews

---

SiteMinder

4.2 (257)

[View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 4 - Reviews of SiteMinder

## Showing most helpful reviews

Showing 76-100 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EM

Elery M.  
Marketing  
Hospitality  
Used the software for: Less than 6 months

### "Great support"

May 5, 2025

5.0

Pros

The support team is very helpful and easily reachable at all times. On some occasions, multiple agents may collaborate on your issue and escalate it within the platform when necessary.

Cons

Like with any new platform, it takes some time to get everything set up exactly the way you need — but that’s to be expected.

Review Source

Response from SiteMinder

May 15, 2025

Hi Elery, Thank you for your feedback! We're glad to hear that you've had a positive experience with our support team and found them helpful and easy to reach. We completely understand that getting everything set up takes a bit of time, and we’re here to help every step of the way. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

SB

Sebastian B.  
IT Admin - ERP Systems  
Hospitality  
Used the software for: Less than 6 months

### "Best CM on the market"

May 30, 2025

5.0

Super good! Love it! We are rolling out 12 hotels on Siteminder now and we are getting quicker each time :)

Pros

Stable Connection, friendly team, multi-property access, chat support is very helpful and solves problems quickly

Cons

Nothing, I have no issues with siteminder so far. And if there was one, I know there is a good support team to help.

Switched from

[iHotelier](https://www.capterra.com/p/122131/iHotelier/)

yes, we experience much better performance now

Review Source

Response from SiteMinder

June 7, 2025

Hi Sebastian, Thank you for the wonderful feedback! We’re glad to hear you're enjoying the stability of the platform and finding our support team helpful. It’s great to know the multi-property access is working well for you—and how exciting that you're rolling out across 12 hotels! If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

JM

Jordi M.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "opinión del primer mes"

June 9, 2025

4.0

Pros

Los informes, el poder revisar el funcionamiento de otros establecimientos de la misma zona que la mia.

Cons

Algunas funciones que obtengo con otros channel manager no están disponibles aquí, cómo que no sincroniza las reservas viejas.

Alternatives considered

[Allocator](https://www.capterra.com/p/197975/Allocator/)

Reason for choosing SiteMinder

Me pareció que era mejor opción que myallocator

Switched from

[FrontDesk Master](https://www.capterra.com/p/171751/FrontDesk-Master/)

Porque no podía acceder a todos los canales que necesitaba.

Review Source

Response from SiteMinder

June 15, 2025

Hola Jordi, ¡Gracias por compartir tus comentarios! Nos alegra saber que estás disfrutando de las funciones de informes y las capacidades del sistema. Con respecto a la sincronización de reservas anteriores y cualquier otra función que pueda faltar, ten en cuenta que disponemos de chat en directo 24/7 en español, y nuestro equipo de soporte está preparado para ayudarte. No dudes en contactar con nosotros si continúas experimentando problemas con la sincronización de canales. Un cordial saludo, Zidane

KH

Kishen H.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "General Manager"

April 27, 2025

5.0

Pros

Great Service \[sensitive content hidden\] was great

Cons

Too many steps to add and update new room types, too high credit card Fees

Review Source

Response from SiteMinder

April 30, 2025

Hi Kishen, Thank you for your feedback! We’re glad to hear you’ve had a great experience our support team. We appreciate your feedback and we will share it to the relevant team as we continuously look for ways to improve the platform. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane Doshi

NG

Nicolas G.  
Main manager  
Hospitality  
Used the software for: Less than 6 months

### "Good experience"

April 29, 2025

5.0

A good experience with a good support and helping Good contact with commercial people

Pros

The support 24/24, 7/7, patient, pleasant and efficiency Easy to use Good interface

Cons

Leak of global visibility on the restrictions for all the rate plans For website and booking engin, a lot of same inform at différents areas

Review Source

Response from SiteMinder

May 15, 2025

Hi Nicolas, Thank you for your feedback! We're glad to hear that you've had a positive experience with our support team and found the platform easy to use with a good interface. We also appreciate your suggestions and we’ll be sure to share this with our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane

MS

Marco S.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Service (Schnelligkeit & Qualität)"

April 11, 2025

5.0

Pros

schneller Service über den Chat (der Bot ist nicht so toll)

Cons

einige Funktionen (z.B. Rechnungseinsicht) müssen erst freigeschaltet werden

Review Source

Response from SiteMinder

April 15, 2025

Hallo Marco, vielen Dank für dein Feedback! Es freut uns sehr zu hören, dass du unseren Chat-Support als schnell und hilfreich empfunden hast. Dein Input hilft uns, das Erlebnis weiter zu verbessern – wir geben dein Feedback gerne an das Team weiter. Falls wir sonst noch irgendwie helfen können, zögere bitte nicht, dich bei uns zu melden. Herzliche Grüße Zidane

JS

John S.  
Junior Manager  
Hospitality  
Used the software for: Less than 6 months

### "Viel versprochen, wenig gehalten "

July 11, 2024

2.0

Wir wurden bei Beginn der Zusammenarbeit mit SiteMinder darauf hingewiesen, dass eine Umsatzsteigerung von 20-30% normal sei. Leider blieb dieses Versprechen unerfüllt. Auch durch die Anbindung an andere Buchungsplattformen war über einen Zeitraum von fünf Monaten keine Veränderung zu spüren. Hinzu kamen zahlreiche Fehler bei der Übermittlung ins Buchungssystem, wie z.B. Fehlbuchungen, nicht durchgegangene Stornierungen und fehlerhafte Übertragungen von Namen, die keine Seltenheit waren. Nachdem wir beschlossen hatten, unseren Vertrag zu kündigen, wurden wir über zwei Monate lang hingehalten und es wurde uns sogar noch einmal zu viel Geld abgezogen. Man vertröstete uns mit der Begründung, dass Sie viel zu tun hätten und eine Kündigung momentan nicht möglich sei, bzw. ungern bearbeitet werde, da dafür keine Kapazitäten seien. Uns wurden drei Freimonate angeboten, um uns zum Bleiben zu bewegen. Trotz unserer Ablehnung dieses Angebots wurde weiter Zeit geschunden. Nach erneuter Nachfrage nach 1,5 Monaten wurde unser Wunsch endlich ernst genommen, jedoch folgte daraufhin ein wettbewerbsschädigendes Verhalten. Gegen 18 Uhr, als das Büro nicht mehr erreichbar war, wurde die Kündigung bestätigt und alle Schnittstellen sofort getrennt. Dies geschah ohne Vorwarnung oder Mitteilung, sodass wir keine Zeit hatten, uns auf die Trennung der Schnittstelle vorzubereiten oder einen neuen Anbieter zu suchen. Dieses Verhalten finde ich höchst unprofessionell und inakzeptabel, insbesondere angesichts der Beträge, die wir an diesen Anbieter gezahlt haben. Es steht in keiner Relation zu den Leistungen, die SiteMinder erbracht hat.

Pros

\-viele Schnittstellen zu Portalen -freundliches Personal bei der Kundengewinnung -eigene Website möglich

Cons

\-Support Team nicht wirklich kompetent -auf Antworten müssen Sie min. 2-3 Tage warten was bei einem Standartpreis von 175EUR nicht sein sollte -nach Integration kein Deutscher Support mehr -langes Delay bis Buchungen im Buchungssystem ist

Switched from

[Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/)

Die Versprechen für mehr Buchungen und einfachem handling was im nachhinein sich nicht bewahrheitet hat

Review Source

Response from SiteMinder

July 22, 2024

Hi John, Thank you for sharing your feedback. I'm sorry to hear about the challenges you've faced with our service. Your experience does not live up to our usual standard. I would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please email me directly at ereena.rosli@siteminder.com so we can address your issues promptly. Thank you for your understanding and I look forward to hearing from you. Warm regards, Ereena

RM

Ryan M.  
Founder  
Hospitality  
Used the software for: 6-12 months

### "Okay for a one-night stand."

August 27, 2024

2.0

Pros

Efficient set up. They are great about getting new customers.

Cons

Customer service. The organization is bad at working with small organizations. They come off as more money driven than there to be in a partnership.

Review Source

Response from SiteMinder

September 12, 2024

Hi Ryan, Thank you for your feedback. We're pleased to hear that you found the setup efficient and appreciate our efforts in attracting new customers. However, we’re sorry to hear about your concerns regarding customer service and the perception of our approach with smaller organisations. Your input is valuable, and we’ll ensure it’s shared with our team to help us improve our support and partnership approach. If you have any further suggestions or need assistance, please feel free to reach out. Warm regards, Zidane

JLL

José Luis L.  
Director  
Hospitality  
Used the software for: 2+ years

### "Mi experiencia con SiteMinder"

April 30, 2024

5.0

En general, la experiencia es buena exceptuando lo del párrafo anterior

Pros

La profesionalidad, atención al hotelero,

Cons

La despreocupación en los casos de overbooking por culpa de SiteMinder

Review Source

Response from SiteMinder

July 22, 2024

Hi Jose Luis, Thank you for sharing your feedback on your experience with SiteMinder. We're glad to hear about the professionalism and attention you've received. We're sorry to hear about your concerns regarding overbooking incidents. Please contact us directly at ereena.rosli@siteminder.com so we can discuss this further and work towards a resolution. We appreciate your input and look forward to hearing from you. Warm regards, Ereena

FR

Fernando R.  
Dirección  
Hospitality  
Used the software for: 2+ years

### "Buena herramienta"

May 2, 2024

5.0

Pros

Confianza de sincronización y facilidad de uso.

Cons

Integración web de Siteminder con el Channel Manager, aunque en la última actualización mejoró. También valoramos la opción de multipropiedad para varios hoteles, pero su uso se nos complicaba.

Review Source

Response from SiteMinder

July 22, 2024

Hi Fernando, Thank you for your review and feedback on our platform. We're glad to hear that you find our tool good, particularly appreciating the synchronisation confidence and ease of use. We've noted your feedback regarding the Siteminder web integration with the Channel Manager and the complexities with the timeshare option for multiple hotels. Your insights are valuable to us as we continue to enhance our services. If there's anything we can do to assist you please do let us know. Thank you!

FC

Francesc C.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Mejoro nuestra gestion dia a dia "

April 30, 2024

5.0

Desde el principio hasta ahora muy bien .

Pros

Su facilidad de conexion , sencillo de manejar .

Reason for choosing SiteMinder

Por la fama que tiene de ser el mejor y por haberlo visto en FITUR .

Switched from

[ChannelEngine](https://www.capterra.com/p/209775/ChannelEngine/)

Porque siempre nos dijeron que era mejor Channel , y por el trato recibido a la hora de la venta , o formacion ,Mencion especial por la insistencia ( no intrusiva ) de \[contenido sensible oculto\] y a la paciencia del formador \[contenido sensible oculto\] .Grandes los dos : - )

Review Source

Response from SiteMinder

July 22, 2024

Hi Francesc Thank you for your positive feedback on our platform's ease of connection and user-friendly interface. We're delighted to hear about your continuous improvement in management. Should you have any further feedback or suggestions, please feel free to share them with us. Warm regards, Ereena

MU

Marco U.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "Zuverlässiger Channel Manager, der jedoch noch Verbesserungspotential hat"

August 14, 2023

3.0

Funktionell aber deutlich verbesserbar und sehr kostenspielig.Kundenservice ist leider nicht so gut und lässt sich ewig Zeit für Anfragen und Support....schade für dieses Geld

Pros

Die Synchronisation der Verfügbarkeiten in Zusammenspiel mit unserer Hotelsoftware 3RPMS läuft seit einem Jahr vollkommen reibungslos und ohne Fehler. Das macht der Channel Manager wirklich absolut top!SiteMinder bietet eine riesen Anzahl an Schnittstellen und Apps, das ist natürlich ihr großer Pluspunkt.

Cons

Die Software und die Bedienung hat schön öfters kleinere Bugs gehabt, für die sich der Entwickler aber nicht weiter interessiert. Das fängt bei Rechtschreibfehler der deutschen Benutzeroberfläche an und hört bei Einstellungs-Bugs auf. Fehler, die man vom selbsternannten größten Channel Manager Anbieter der Welt, nicht haben dürfte.Es gab auch schon schwerwiegendere Fehler, wie die plötzlich falsche Übermittlung der Stornofrist zu dem OTA....also auch SiteMinder ist bei weitem nicht perfekt und lässt einige Features vermissen, die sogar kleinere Anbieter anbieten.Auch müssen Sie sich als Hotelier über den hohen Preis im klaren sein. Über die Sinnhaftigkeit von über 400 OTA Anbindungen kann man definitiv streiten, bei einer derartigen Monopolstellung von Booking.com, Expedia etc.Die Benutzeroberfläche ist relativ übersichtlich, aber die Software an sich sogar mit einer 1000Mbit Leitung ziemlich träge und langsam....das geht besser.Umlaute werden immer falsch ins PMS übertragen....Gäste stehen vor der Tür als Muller heißen aber in Wahrheit Müller. Wie peinlich das als Hotelier ist, kann sich wohl jeder denken. Dieses Problem wurde von mir im August 2022 angemerkt und seitdem hat sich absolut nichts geändert. Immer wieder wird man vertröstet, das Problem wäre auf der Warteliste aber in der Prioritätenliste gäbe es andere Entwicklungen, die Vorrang hätten. Peinlich, dass ein derartiger Bug es berhaupt in die fertige Software geschafft hat.

Review Source

Response from SiteMinder

August 18, 2023

Hi Marco, Thank you for sharing your valuable feedback on SiteMinder's Channel Manager. We're pleased to hear about the successful synchronization with your hotel software, 3RPMS, and your positive experience with our wide range of interfaces and apps. We apologize for any issues you've encountered, including software bugs and user interface concerns. Your input is invaluable in helping us improve. We're actively addressing these matters to enhance your experience and provide the level of service you deserve. Regarding customer support delays, we're committed to resolving these issues promptly. Your comments have been shared with our teams, and we're dedicated to ensuring a smoother, more efficient experience moving forward. Thank you for your partnership and understanding. We look forward to making your experience with SiteMinder even better. Regards, Ereena R.

ZM

Zsolt M.  
Conultant  
Hospitality  
Used the software for: 2+ years

### "Great CHM with plenty of feature"

April 14, 2024

4.0

Pros

It is a very advance hotel manager software with the most partner connection.

Cons

Too complex for small or medium properties and also it is a bit too expensive

Reason for choosing SiteMinder

PMS connectivity enabled us to use only Siteminder and some smaller channel manager tools.

Review Source

Response from SiteMinder

April 25, 2024

Hi Zsolt, Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners. We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users. For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs. It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at ereena.rosli@siteminder.com I'll be happy to connect you with the right person. Thank you for choosing SiteMinder! Regards, Ereena

MA

MARIA A.  
propietaria  
Hospitality  
Used the software for: 1-2 years

### "Siteminder, sinónimo de problemas. "

March 15, 2021

1.0

Un infierno.

Pros

Mi experiencia con Siteminder es tan mala que las posibles buenas funciones a describir de su software se ven eclipsadas por todos los problemas que me ha causado. Lo primero de todo, tiene un servicio de soporte lamentable, no por el trato de las personas, sino por la eficacia inexistente de las mismas. Personal sin formación y cero resolutivas, da igual el problema que tengas, no lo van a saber resolver de forma ágil, sino va a suponer días de llamadas, esperas y estrés (ahora mismo estoy esperando a que resuelvan un reembolso a un tarjeta y soy yo la que le estoy indicando cómo hacerlo. Llevo ya 40 minutos a la espera y aún nada)

Cons

¡Es la primera vez que escribo una reseña en mi vida! Son tantos los problemas que me ha ocasionado Siteminder que no habría espacio para describirlas todas. Una vez estuve sin motor reservas 2 días, porque lo actualizaron (que por cierto es PENOSO) pero resulta que este motor de reservas mejorado no se podía integrar con mi web. Me parece fatal que actualicen un producto sin terminar. Después, volviendo a motor de reservas, todos los huéspedes se quejan de lo confuso que es y puedo decir que 1 de cada 3 reservas que me escriben a través de mi web reservan por booking.com porque no entienden cómo hacer la reserva. Así podría seguir semanas, contando problemas y problemas con Siteminder. Si estas pensando contratarles, te recomiendo que recules, ¡te arrepentirás !

Review Source

Response from SiteMinder

March 28, 2021

Querida Maria, Lamento sinceramente los problemas que has enfrentado recientemente. Nos enorgullecemos de priorizar el apoyo a nuestros clientes, pero en esta situacion inusual, nos disculpamos por los inconvenientes causados. Segun tengo entendido, el problema del desembolso se ha resuelto. Recientemente, hemos actualizado nuestras politicas de reembolso e introducido ciclos de pago mas flexibles para evitar problemas en el futuro. Hace poco actualizamos el motor de reservas y el problema que tuviste fue solucionado apenas aparecio. El equipo de producto valora tus comentarios y los ha registrado como parte del proceso de mejora. Nuestro objetivo es seguir trabajando con clientes como tu para ofrecer un producto que se ajuste a las necesidades de nuestros clientes. Nuestro equipo seguira en contacto para asegurarse de que lleguemos al fondo de tus inquietudes y que las abordemos como una prioridad. Esperamos que nos permitas darte un mejor servicio. Cordial Saludo, Jessica.

BM

Bertie M.  
Hotelier  
Hospitality  
Used the software for: 2+ years

### "Very basic platform, stay away"

June 28, 2017

1.0

have spent plenty of time on it to set all the channels up so I haven't been able to move elsewhere but will be looking up other systems soon. Need to see what works better in this big market, They never ask themselves WHY Siteminder?

Pros

good software for a start off but then it stops there, updates they make are all useless technical support is good and prompt on very small issues but helpless if you ask for more, easy to use Channel Manager & BookingButton after the initial setup, monthly price is same as many other providers but what you get is far from good

Cons

\- Cons - Siteminder & BookingButton are basic but you pay top price for nothing - the reservation templates that are sent over by email come in 2 pages long, - need to spend 20 mins to get card details for every booking -date picker widget is useless, just a square box with no options at all, customization not possible -reservation dates (check in/out) are delivered not in UK format -All OTA's can put a cut off time for same day bookings but Siteminder can't do it, you lock up at 10.30pm but at 11.59pm someone can still make a booking & turn up God knows about 3am -developing team in Australia makes 1 update in 2 years & never gets the messages from the helpless Technical Support team in UK, even then you know 100% it'll be a negative reply. - have been asking them for 5 years to add a simple \*PROMOTIONS" tick-box to apply discounts to any day you want but they keep ignoring it, waste of time -tech support team in UK gives you their own versions of solving issues instead of passing feedback to HQs and following up the problems -they have a terrible Knowledge Base & expect you to pay professional web designers to integrate Booking & Availability widgets on website or keep with their ugly looking widgets, - Guests can cancel a booking but not modify it, not possible -keep sending them feedback for 5 years & they never cared to fix any of them, not good at all -been very busy & haven't been able to switch to another company but will do it very soon

Review Source

Response from SiteMinder

June 30, 2017

Hi Bertie, Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. The team @ SiteMinder

CS

Caroline S.  
Channels Manager  
Hospitality  
Used the software for: 1-2 years

### "It could be way better"

May 30, 2022

4.0

There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support.

Pros

The easy way of different types of settings for pricing, variations and additional rates.

Cons

The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

Because Cloudbeds doesn't support our large volume of properties.

Review Source

Response from SiteMinder

June 21, 2022

Hi Caroline, thank you for taking the time to leave us a review! We are happy to hear that you find it easy to set different pricing and rates with SiteMinder. However, we will take your feedback on limited options due to restrictions on our respective teams to look into. Again, thank you so much for leaving us a review. we read every single response and appreciate your time! Best regards, Ereena

Dave H.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Flaky product, never make any improvements, terrible customer service"

January 16, 2019

1.0

I would never recommend this to anyone. The support is awful, they have little idea about the product. Honestly, it is easier to muck about with it yourself and find the solution on your own than call a useless support team who rarely know what they are doing. I don't think I've ever called and found them to be useful. There is no one in charge, you cannot speak to anyone in authority to get anything done and they refuse point blank to deal with any suggestions, let alone complaints. They do not give two hoots about their customers' experience. Every time the money comes out of my bank each month I feel sick. I literally hate paying them. I can't wait to find an alternative. Till then better the devil you know.

Pros

The chanel manager works and makes it easy to manage mutiple selling platfroms.

Cons

I have been using this for 2 years and in that time they have made not one single improvement to anything. I buy a suite of products. Little Hotelier (back office) Siteminder (Channel Manager) and The Booking Button (online reservation booking engine) Little hotelier is a terrible product. I was guaranteed when I signed up that there would be a major update to this software, but there has been nothing. not one single thing to improve it. This platform looks and functions like it was built to run on windows 95. It is terrible. The booking button lacks functionality. It works in part, but they never make any improvements. One major thing is that you cant translate promotions, so you are stuck with the one language that you use to set up the majority. You can translate most screens, but not promotions. I reported this issue in 2018 and was guaranteed that it would be looked into, but a year later and it is exactly the same. The iPhone app is one of the worst apps I've ever used. I've tried to give feedback on it, but it falls on deaf ears. They literally do not care about their customers.

Review Source

Response from SiteMinder

January 21, 2019

Hi Dave, I run our customer success team here out of Sydney and was hoping to set up a call one of these evenings/your morning to understand your situation better. By the way I just sent about 15-20 minutes going through your website, OTA setups, Google Places, social media channels, room descriptions / rates/ photos. You have an awesome pråçoperty and absolutely nailed how to use the products...very impressive. Kindly let me know what morning this week works for you so I can better understand your needs and address them. Thank you, Mike Customer Success

DB

Don B.  
General manager  
Hospitality  
Used the software for: 1-2 years

### "SiteMinder Proper is Good, GDS...not so much"

October 23, 2019

5.0

SiteMinder proper is a positive experience.

Pros

The flat fee makes it easy to budget and not have to analyze/verify/reconcile every month.

Cons

The SiteMinder program works well. My praises for GDS by SiteMinder are less, as its major functionality flaw for me is that travel agent information does not load into my reservations, creating a nightmare to keep staff trained and abreast of how to work-around this major deficiency.

Reason for choosing SiteMinder

It was recommended by my PMS sales representatives at InnQuest, as it allegedly integrates well. ....it does...but not GDS. Ugh! Note the continued major frustration.

Switched from

[iHotelier](https://www.capterra.com/p/122131/iHotelier/)

Hated iHotelier. Too massive and set in their ways to work through concerns, or even correct errors. They have formerly removed from my system for over a year and continue to bill me as though I am still a client, in spite of following their separation procedures and them acknowledging it. They are just too big to get it together for me.

Review Source

Response from SiteMinder

October 29, 2019

Hi Don, First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday! We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts. In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don. Please let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner! All the best, Misha

PA

Penny A.  
Manager  
Farming  
Used the software for: 6-12 months

### "Do not us this platform !! "

November 15, 2023

1.0

Absolutely terrible ! DO NOT use this platform

Pros

Helpful getting you set up and taking your money. After that NOTHING..

Cons

Everything, the customer service is terrible. They Will constantly pass you off and tell you it’s with the “relevant team “ The team never gets backs to. Messy unprofessional layouts. The worst is our account hasn’t been working for months and we can’t get bookings and we can’t cancel to get off their page platform. Will Cost your business thousands

Review Source

Response from SiteMinder

April 1, 2024

Hi Penny, We sincerely apologise for the experience you've had with our platform. It's disheartening to hear that you've encountered such difficulties, especially with our customer service and functionality. We strive to provide a seamless and supportive experience for all our users, and it's clear that we've fallen short in your case. We understand the frustration of not receiving timely responses and encountering issues with your account. Rest assured, we take your feedback seriously and are actively working to address these issues with our team. Improving our customer service and platform functionality is a top priority for us, and we're committed to resolving these issues as quickly as possible. We would greatly appreciate the opportunity to make things right for you. Please reach out to me directly with your account details, and we'll do everything that we can to assist you promptly. Your satisfaction is important to us, and we're dedicated to restoring your trust. Ereena R.

Gregory I.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Very Reliable and easy to use"

March 10, 2022

4.0

Pros

I have used SiteMinder for almost 10 years. This channel manager is very reliable and easy to use. I highly recommended to revenue manager and general manager of small to mid sized properties

Cons

none, I did not find anything that i would consider a flaw

Review Source

Response from SiteMinder

May 26, 2022

Hi there We are so happy to hear you are enjoying your experience with SiteMinder. Reading this has made our day. Thank you for being our loyal customer for over a decade now and taking the time to leave positive feedback about how you find the system is easy to navigate. This is wonderful to read. Don't forget, if you need help with anything, please jump on our 24/7 chat. One of our team will be more than happy to assist you. Thanks!

Zanneta B.  
Head of hotel distribution  
  
Used the software for: 2+ years

### "Great product, less than average support service"

April 18, 2018

4.0

Pros

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).

Cons

The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What? Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily. After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!

Review Source

Response from SiteMinder

April 23, 2018

Hi Zanneta, Thanks so much for your feedback and taking the time to review us. It's great to hear that you loved our product and found it so easy to use. We were disappointed to hear that our support didn't meet your expectations. The good news is that we improve our support service all the time and should you wish to come back to SiteMinder in the future, we'd love to chat to you about your experience. We hope your properties continue to be successful. Thanks again, Clare @ SiteMinder

AT

Adrian T.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "Terrible support and a very basic system"

February 23, 2017

1.0

We have been using Little Hotelier with Siteminder (same company) for almost a year. For a company of it's size, the lack of support is astounding. I am constantly chasing them up for answers for the most simple issues. Even after going to the head of the department, issues are still just left or put in the too hard basket. Aside from the lack of support, the biggest frustration has been how amateurish the system is. A simple thing like putting your own image as an invoice header has been ignored by them. To me, this is simple programming that could be done in a day at the most. Also, there is no guest profile or blacklist facility. To find previous guests you have to look at reservations, each reservation listed separately, not collating information. They brought in a function to add multiple guest names on a booking, not important. They really need to focus on what customers want, not what they want to do. The latest issue for us is the lack of reports. They provide a few but none of them match each other. Some include payments when others don't, some include extra items when others don't, none include credit card fees. Their response to this was trying to get us to sign up to their payment system. If you can't get the basic system right, why would we do that? We are looking at other systems to replace this one as even though we are only a small hotel, we expect much more than this basic system for the money we pay each month. Do your research before signing up to this software. The basic bones are there but the support is terrible and the functionality is very basic.

Pros

It puts bookings into the system via channel manager as it should, well most of the information but not all.

Cons

The lack of support and it not being able to do basic things like reports.

Review Source

Response from SiteMinder

February 24, 2017

Thanks for your feedback. As you know, we have been escalating your suggestions directly to our team and we worked through your requests and gave you answers (and where possible timeframes) for each one. This is something we don¿t do very often, however we felt it was important as you were passionate about the suggestions. We have also put you in contact with our customer success team who have always been there to support you and your property. I believe they have reached out to you again this week to follow up. We are working on invoices. However, due to varying global regulations, it¿s a big project. We do understand how important this is, but we want to develop this feature properly ensuring it complies with international requirements. Guest profiles are also in active development and again we know this is important to hoteliers. With this in mind, it's especially disappointing to hear your thoughts on our support and I hope our team can continue to help you. Thanks - Clare @ SM.

MLS

Miss Leanne S.  
Director  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "DO NOT USE FOR HOLIDAY LETS : COWBOYS WITH CONTRACTS"

April 2, 2021

3.0

Sales person who tells you what you want to hear. This product doesnt work for holiday lets. And absolutely not as it states for 'Little' companies at all. Constantly told 'I will refer that to product development' - which has no answer or time scale to the problem and apparently zero guarantee of it being changed. 4 weeks of effort, I decide to cancel (within my 30 day trial) buy another product (which took 24 hours to install and set up) then I get a bill for £600 and a development person contacts me so I can help him understand the issues, wanting explanations screen shots etc (I have already sent this ).

Pros

The front desk is impressive if you had a small hotel. I was sold the product for a holiday let company, given a free trial and invoiced a full £600 because I made it live to test (the only way to test is to make it live).

Cons

This software is for a fledgling company, I run another company that turns over £20mill, I am not a stranger to software. The invoicing just doesn't work. The only option if you take a deposit is 'pay at property' . Also if you take payments yourself and not with their products - the invoice will not update the amounts correctly. All invoices were wrong in amount and direction to the customer how to pay. My communication emails to guests says 'Pay at property' - Support told me just write somewhere else on the email that they should ignore that and what they should really do.

Reason for choosing SiteMinder

Larger company - assumed the support would be better. I was wrong. Bookalet is a superior product with superior support.

Review Source

Response from SiteMinder

April 15, 2021

Hi Leanne, Thank you for sharing your honest feedback. We sincerely regret your experience and know our team has already been in touch with you to resolve your issues. We apologise for the misunderstanding around your free period. The offer of a free period (not a trial period) was made to you for signing an annual contract. When you cancelled your subscription, you cancelled within your contract term and hence received a bill for set-up and cancellation fees, both of which we have refunded to you. Customers always have a choice to pay month to month. The offer was understandably more attractive for the annual contract. Nonetheless, we will do our utmost to ensure that all options are reinforced for every future customer. Our product team researches new enhancements and prioritises the features that have the greatest impact for our customers. We have taken into consideration all your feedback about the invoices. Thanks again for your valuable feedback. Warmest, Mei

MD

Mafalda D.  
Assistant Director of Sales & Revenue  
Hospitality  
Used the software for: 2+ years

### "Siteminder, impossible to dislike "

February 23, 2022

5.0

Pros

I have worked with different channel managers, however Siteminder has been the most intuitive to work with and the support of the team has been amazing since day one. The connection with our PMS was and is perfect. Overall the benefits are more than enough for us to keep Siteminder as our channel manager for a long long time.

Cons

I believe that what can be improved are the yield rules. To close availability upon percentage of total sold rooms. This is an action we, specifically, would love to have.

Review Source

Response from SiteMinder

May 19, 2022

Hi Mafalda Thank you so much for leaving us a positive review. We are happy to hear that you prefer SiteMinder Channel Manager after using many other channel managers in the market. We are delighted to hear that you find it easy and intuitive. Regarding yield rules and percentage of total sold rooms, we have logged this as feedback and have shared it with the respective team to be considered in future updates and enhancement. Meanwhile, we are here 24/7 via our chat if you need us. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help. Thanks!

TP

Torben P.  
Geschäftsführer  
Hospitality  
Used the software for: Less than 6 months

### "Ich war nicht zufrieden "

March 14, 2024

2.0

Im Verkaufsgespräch wurde alles versprochen und danach wurde man nur so durch den Integrationsprozess gehetzt und man wurde gefühlt alleine gelassen. Es wurden hohes IT Verständnis Voraus gesetzt. Für einfache Eigentümer geführte Hotels meines Erachtens nicht zu empfehlen.

Pros

Das Verkaufsgespräch . Mehr Erfahrungen konnte ich nicht sammeln, weil es nicht funktionierte.

Cons

Die Integration und als die Website nicht mehr funktioniert hat, sollte man sich selber darum kümmern.

Reason for choosing SiteMinder

Weil sie mir das blaue vom Himmel versprochen haben

Review Source

Response from SiteMinder

April 1, 2024

Hi Torben, Thank you for bringing this matter to our attention. We sincerely apologise for any discrepancies you've experienced between the services promised during the sales process and the actual delivery. Please be assured that we take your feedback seriously and have escalated the issue internally for thorough investigation. Rest assured, someone from our team will be in touch with you shortly to address your concerns and find a resolution. Warm regards, Ereena R.

Similar Products

Featured