# Page 5 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123133/SiteMinder/reviews --- SiteMinder 4.2 (257) [View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of SiteMinder ## Showing most helpful reviews Showing 101-125 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NU Nick U. General Manager Hospitality Used the software for: 2+ years ### "Think twice before you get committed to using SiteMinder hotel software package" March 3, 2021 2.0 we lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate Pros The software we have consists of the front desk, channel manager, website, and booking engine. Cons It is not the software, it is the company that you have problems with. The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed. It happened to us. I personally deal with support people a lot because of the number of problems we have. Only a few know the product and can help. Most of the support people answering calls are not qualified and know very little about the product and are useless. Review Source Response from SiteMinder March 26, 2021 Hi Nick, I regret that you've found that support has not met your standards, in spite of your strong experience with our product. Our support experts are actually available on weekends via live chat in your product. Technical escalation for critical incidents is something we treat seriously, and we have 24/7 escalation for this. I'm sorry if you experienced one and wasn't able to reach the right team, but our support lead is reaching out to you to ensure we understand what happened and avoid its recurrence. Our support team is put through intense technical product training to ensure they are best able to help customers like you effectively. We've gone back to review your case and our response to that to ensure we pinpoint, in this case, where it went wrong. The quality of support offered to customers is our legacy and a paramount priority. We appreciate your feedback, Nick. Our team is reaching out to ensure we fully address your concerns urgently. Regards, Mei CO Christina O. Boutique Hotel Owner Hospitality Used the software for: 1-2 years ### "Suite of tools to effectively manage a boutique hotel or a large resort" March 9, 2018 5.0 Many. 1. The channel manager is very stable!! We have less than 1% of issues and even then there emails or the Siteminder extranet that we can easily double check. 2. Prophet is easy to use and pretty accurate. The weekly summary could have some improvements, like a percentage of rate increase or decrease of each of our designated competitors. 3. Booking button - That it is tied into the Channel Manager and Canvas makes it so easy. It is specific for hotels so it has all of the data needed. Super easy to build out a promotion or edit content. One suggestion, the ability to note a price drop, right on the rate. 4. Canvas - Again very easy to use!! Because it is designed specifically for hotels it has all of the necessary pages and some. 5. Siteminder has also recently partnered with TripTease-a website chat, pop-up promotion and rate comparison tool that you paste a script that Triptease provides onto your Canvas webpages. It's another added bonus. I have definitely seen an increase in reservations since we implemented it. Pros Having the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse. Review Source Response from SiteMinder March 18, 2018 Hi Christina, Thank you for your great feedback. We are thrilled that you have had such a positive experience with our suite of products. It's exciting to hear that our website builder, Canvas has improved your hotel's website as it is such an important channel for any hotel. Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder CK Cindy K. Reservation Manager Hospitality Used the software for: 2+ years ### "I love Siteminder" June 9, 2021 5.0 Very good. I will recommend this system to someone I know. Pros Very easy to control the allotment/ rate. Very easy for reservation management. Cons Overall, I think this system is very good and easy to use. The only thing I hope is that more OTAs can intergration with Siteminder in the future. Review Source Response from SiteMinder June 11, 2021 Hi Cindy, Thank you so much for leaving a review for us. We really appreciate your feedback. It's great to hear you are happy with our system. We understand that having multiples channel is something that is very important for all of our customers. That's why we keep adding more integrations. So far we have over 450 distribution channels and we working to add more relevant international and domestic distribution channels in the future. Thanks again for your partnership with us! Warmest, Jessica PP Purwanti P. Sales Admin. Hospitality Used the software for: 2+ years ### "Siteminder Friendly User" June 10, 2021 5.0 Siteminder awesome , be better and good service to integrated the system in the future. Pros Easier to use and handle sync data inventory, rates, etc to all channel agent online Cons More Quick response for any issue, sometimes on chat we need to queue. Reason for choosing SiteMinder All feature is easy to use. Review Source Response from SiteMinder June 18, 2021 Hi Purwanti, We appreciate your time sharing your experience with us. Great to hear you are finding our system user-friendly. We are definitely working on improving and making more updates to our system to make sure customers like you can take full advantage of all the features and channels available. Thanks for all your support! Warmest, Jessica FA Fatima A. Marketing & Sales Hospitality Used the software for: 1-2 years ### "Best choice we made for a channel manager !" August 23, 2019 5.0 We had a different channel manager when we started our business, it worked just fine but it had a lot of issues, & then we started looking, & we compared & tried demos for different channel managers, until we found siteminder, to be honnest we loved the sales person, they were convincing & we found everything we needed in Siteminder, they were very helpful during the mapping of rates & availability with all our partners, & they were very professional, working with us day & night until everything worked perfectly. They send emails whenever there is an issue & they resolve it in impressive delays, we never had issues with Siteminder honestly, it was perfect since day one, & it still is, the most unfortunate thing is that we compare all our other partners to Siteminder & it's hard to settle once you tried the best! Pros Availability of customer service is incredible, their very knowledgeable & will answer any question you have, never failed to respond to me in the whole year we have been working with Siteminder, they are very professional & will answer you in the best delays. Cons None, everything works perfectly for the time being Review Source Response from SiteMinder August 29, 2019 Hi Fatima, Thanks so much for taking time out to review us! We are thrilled to hear that you've gotten such great results using our products. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile :) Thanks, Misha CP Christian P. Propietario del Hotel Hospitality Used the software for: 1-2 years ### "Nos descontectaron por una factura errónea de €36.-" January 18, 2021 2.0 La experiencia con Site Minder fue excelente hasta que nos ofrecieron su producto Demand Plus. Se trata de un software adicional para vender reservas contra una comisión. Esta comisión solamente se aplicaría si la reserva fuese através de su plataforma de DemandPlus (no para reservas directas hechas en la Web del Hotel) Hicimos una prueba de reserva directa en la web, y al ver que se generó una comisión de €36.-Eur decidimos dar de baja DemandPlus. Siteminder nos aseguró devolver esos €36.-Euros al ser erróneos. Por alguna razón de su organización en facturación, el pago seguía pendiente. El día 14 de enero 2021 nos llegó de nuevo la deuda pendiente de €36.-Eur y hoy 18.01.2021 nos desconectaron la Web, desconectaron la el Booking Button y el channel manager, sin ningún aviso previo. No dieron de baja por €36.-Eur. que además no procedían! Llamamos a facturación de Siteminder, que no solicitaron pagar online para reactivar el servicio, y posteriormente reclamar el cobro no procedente. lo hicimos para evitar mayores daños y perder posicionamiento en Google. Todavía no salgo de mi asombro. Pros El booking button, Canvas y el Channel manager funciona bien y es fiable, si no te deconetan sin avisar. Cons Lo que peor funciona es Demand Plus y su gestión de pagos online y si tienes alguna factura pendiente. Aúnque se una factura que no proceda, te desconetan a los 4 días sin previo aviso. Estás en sus manos y saben aprovecharlo. Así que si deciden contratar los servicios de Site Minder, tenga en cuenta que te pueden desconectar toda tu Web y base de datos sin previo aviso. Conviene estár al día de pagos, que no llegue algún email con algún cargo y estás de vacaciones, o no lo puedas leer el email al aterizar este en tu buzón de Spam. Review Source JLL José Luis L. Director Hospitality Used the software for: 2+ years ### "Mi experiencia con SiteMinder" April 30, 2024 5.0 En general, la experiencia es buena exceptuando lo del párrafo anterior Pros La profesionalidad, atención al hotelero, Cons La despreocupación en los casos de overbooking por culpa de SiteMinder Review Source Response from SiteMinder July 22, 2024 Hi Jose Luis, Thank you for sharing your feedback on your experience with SiteMinder. We're glad to hear about the professionalism and attention you've received. We're sorry to hear about your concerns regarding overbooking incidents. Please contact us directly at ereena.rosli@siteminder.com so we can discuss this further and work towards a resolution. We appreciate your input and look forward to hearing from you. Warm regards, Ereena AS Anthony S. Owner Hospitality Used the software for: 6-12 months ### "Do your homework, check them out before commiting as to price and function" February 11, 2021 3.0 We entered on a 30 day free trial, then 6 months 1/2 price, 6 months full price. There is a sense as you go further down the track of total commitment and no escape as considerable time committed to set-up and link the channels. With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the full monthly cost hit, we viewed the product as unviable. The Canvas website template is very poor and expensive. Pros The calendar integration to multiple channels is essential by methods other than iCal. This one feature changes the picture for any operation with more than one channel. In the end, this was the only attractive feature. Cons My personal experience was the product is not at all intuitive, in other words you had to ask lots of questions rather than figure it out for yourself. Support and personnel are unresponsive to client suggestions when problems or difficulties encountered. Simple questions often take days for response. With 1-5 rooms, very expensive when you consider revenue versus accumulated expenses for this plus OTA commissions, payment discounts, housekeeping etc. No meaningful reports for revenue, Mobile app on Android was useless, had to use the browser version. Reason for choosing SiteMinder 1/2 price offer and website development got us in, BUT also our reason for exiting. Review Source KC Kelly C. Business Development Manager Hospitality Used the software for: 6-12 months ### "Terrible system and support " February 24, 2023 1.0 Terrible Pros The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor. Cons The system does not work and the support team terrible Reason for choosing SiteMinder Support team did not fix any issues we had from day 1. I would not recommend this system at all. Review Source Response from SiteMinder March 8, 2023 Hi Kelly, We apologise that your experience didn't meet our usual standards. I'd love to help you with the experience above, especially with integrating your hotel management system with ours, we hear that you have difficulty reaching out to our support, and I hope I can help you. If you could drop me an email at ereena.rosli@siteminder.com, I could help to assist you further as I don't have your details in this review to assist. I'll be waiting for your email and hope to hear from you soon. MD Moyyed D. Financial Controller & Revenue Manager Hospitality Used the software for: 2+ years ### "Leading Channel Manager" April 23, 2019 4.0 Pros I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder : 1- Simple and Easy to Use 2- Supports many big, mid-size and small OTA's. 3. Reservation & Yield reports. 4. Connectivity with multiple Property Management Systems. 5. It's definitely cost-effective 6. Easy to set-up rooms, rate plans and map them. Cons Apart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows : 1. Customer Support is terrible and very rarely would you get a first call resolution. 2. GDS by Siteminder is not being managed efficiently, the staff seems to have very little information on how GDS works. 3. Their turn around and on-boarding time sometimes take weeks. Review Source Response from SiteMinder May 12, 2019 Hi Moyyed, Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who will be in touch as soon as possible. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Thanks, Lauren ES Esmeralda S. Owner/Director Hospitality Used the software for: 2+ years ### "Is worth!" May 5, 2022 5.0 Pros Channel manager (Little Hotelier) and Booking Button Cons The sign in process, only telephone code option, I would like to receive the code also by email. If something happens to my phone like low battery or traveling with no roaming it's impossible to log in. There is an app but I don't really want to download more apps, it's too much. Also I suggest to add another option when enable deposit in the booking button: NUMBER OF NIGHTS, at the moment only percentage, full amount, fixed amount, first night. Review Source Response from SiteMinder May 25, 2022 Hi Esmeralda, We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. Let me know if there's anything I can assist you with; thank you! Best regards, Ereena R. MlC Maria luisa C. Gerente Hospitality Used the software for: Less than 6 months ### "Pesima atencion y programa de facturacion pesimo." January 23, 2023 1.0 Ha sido un verdadero chasco , te lo venden como lo mejor con mucha experiencia y ha sido un fracaso total. Empezando por el soporte y terminando por el tema de las facturas. Ha sido un retraso a los años 40, donde no existía los informes y toda la contabilidad se hacia a mano. En soporte me dijeron que como no existia un informe con los datos necesarios pues que sacara varios informes, los pasara a excell y pusiera a mano los datos que me faltaran para cerrar el trimestre.Me parecio la atencion y la solución tercer mundista. Pros Nada en general,la atencion pesima, el programa incompleto. Cons El tema de facturas pesimo, el de informe para la contabilidad pesimo, el que hizo la parte de faturacion no tiene ni idea en el tema contable ni de hacienda. Un desastre. Reason for choosing SiteMinder El vendedor te lo vende muy bonito que me convenció. Y al final tampoco sabe muy bien lo que vende. Review Source Response from SiteMinder March 3, 2023 Hola Maria Lamentamos que tu experiencia con SiteMinder no haya sido la mejor y que estes enfrentado desafíos con las capacidades de soporte y contabilidad. Nos tomamos muy en serio los comentarios de nuestros clientes y nos gustaría investigar a fondo este asunto para brindarte una mejor experiencia con nuestro sistema. Escalaré este asunto internamente y alguien de nuestro equipo de atención al cliente coordinará una llamada contigo, pero me podrias enviar los datos de tu hotel directamente a mi correo electrónico a ereena.rosli@siteminder.com. Entendemos que la facturación y la contabilidad son aspectos críticos del funcionamiento de tu propiedad, y estamos comprometidos a brindarle las herramientas y el apoyo que necesita para administrar esta tarea de manera efectiva. Estamos buscando formas de mejorar la experiencia de nuestros clientes y tomaremos esto como un comentario para FR Fernando R. Dirección Hospitality Used the software for: 2+ years ### "Buena herramienta" May 2, 2024 5.0 Pros Confianza de sincronización y facilidad de uso. Cons Integración web de Siteminder con el Channel Manager, aunque en la última actualización mejoró. También valoramos la opción de multipropiedad para varios hoteles, pero su uso se nos complicaba. Review Source Response from SiteMinder July 22, 2024 Hi Fernando, Thank you for your review and feedback on our platform. We're glad to hear that you find our tool good, particularly appreciating the synchronisation confidence and ease of use. We've noted your feedback regarding the Siteminder web integration with the Channel Manager and the complexities with the timeshare option for multiple hotels. Your insights are valuable to us as we continue to enhance our services. If there's anything we can do to assist you please do let us know. Thank you! CX Cary X. Manager Hospitality Used the software for: 2+ years ### "Siteminder Feedback" June 7, 2021 5.0 Pros Very smart and technical software, will continue to use. Especially the multi language customer service is much help, thanks for \[SENSITIVE CONTENT HIDDEN\] always give me much much more help on any of kinds of problems, 5 star service for her. Cons could be more colorful or App download use. Review Source Response from SiteMinder June 11, 2021 Hi Cary, Thank you so much for sharing your valuable feedback. We are so happy our support team is doing their best to support you. You will be pleased to know that we are already working on a mobile application to make things easier for our customers. in the meantime we will keep you updated with any future enhancements. We appreciate your partnership with us! Warmest, Jessi MIC María Isabel C. Gerente Hospitality Used the software for: Less than 6 months ### "Buen producto " July 6, 2023 3.0 Buen producto más no excelente, el servicio al cliente no es el mejor Pros Las conexiones que tiene y estadísticas que entrega para toma de desiciones. Cons Los vouchers de reservas les falta demasiada información son incompleto y enredados para una operación hotelera que siempre está corriendo Switched from [RoomCloud](https://www.capterra.com/p/215415/RoomCloud/) Por el posicionamiento en la venta por metabuscadores Review Source Response from SiteMinder August 18, 2023 Hi María, Thank you for your feedback. We're glad you find value in our product's connections and statistics. We apologise for any inconvenience with reservation vouchers. We're working to improve this for seamless operations. Regarding customer service, we're committed to enhancing it based on your input. We appreciate your support and are dedicated to improving your experience. If you need anything that I can help you with you may email me at ereena.rosli@siteminder.com PR Phillip R. Owner Hospitality Used the software for: 2+ years ### "Ok unless you need Support" August 23, 2019 3.0 The Bookingbutton from Siteminder is the worst we have come accross. It is less than ok: The mobile embed widget doesn't display properly and we have been in touch with Siteminder but after a month of them knowing about the issue this has still not been resolved. You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible. Siteminder could be so much better if they improved their customer service. At the moment we would not recommend using them at all. Pros Simple to use interface and most of the time very self-explanatory. Cons Customer Support is the worst. Whenever you need help you will receive a standard E-Mail reply and issues will not be resolved in a timely manner. Reason for choosing SiteMinder Price Review Source Response from SiteMinder August 29, 2019 Hi Philip, Firstly, I am so sorry to hear about your outstanding issues with the mobile embedded widget and that you felt you have not received the highest level of support to resolve the issues promptly. This is certainly not the usual for our more than 35,000 happy customers. We have escalated this to our management and customer success teams who have been in touch. Good news regarding Payment Gateways-We've built a great new payment feature to give your property a quick and secure way to accept online payments from all major credit and debit cards. The new payment processing through SiteMinder Payments will be available at the start of September for all regions. If there's anything else I can do, please let me know. Sincerely, Misha AH Abby H. Hotel Founder/ CEO Hospitality Used the software for: 6-12 months ### "Horrible all around" September 9, 2019 1.0 Horrible- I would not wish this service for anyone. Pros I like that I can get out of using it as soon as possible- they make it time consuming to try to setup and get working but at least I can leave after months of horrible service and no functionality. Cons Absolutely no customer support- their phone line support always responds that everything is working when nothing is setup correctly. Their email support just never gets back to you. I have been manually checking reservations for nearly 6 months because of no help or functionality from Siteminder! Reason for choosing SiteMinder We were told it was the only Channel manager sync option with Frontdesk anywhere. We never would have switched had we known how horrible the experience was going to be . Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) We wanted to sync reservations across different platforms Review Source Response from SiteMinder September 12, 2019 Hi Abby, We're really sorry to hear about your experience as that is not usual for us. Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Thanks, Misha CO Cozzi O. Host Hospitality Used the software for: Less than 6 months ### "Software gestionale " April 29, 2021 2.0 Terribile ho perso molto tempo venendo rimbalzato da un tecnico ad un altro tutti molto gentili ma alla fine il risultato è pari a zero sono legato per un anno a loro senza poter far nulla. Avendo ricevuto una prenotazione solo con il vecchio operatore sarebbe stato bello essere implementato con altre Ota ma loro dicono che non lo fanno e ci deve pensare l'utente forse causa pandemia tutto tisulta piu difficile ho è una scusa ma il risultato è che mi ritrovo ad avere un sito così così poco visibile e pago per niente Pros Premetto che ho un piccolo beb m'illudevo di poter essere aiutato a trovare nuovi ospiti visto la crisi pandemica e l'idea mi sembrava buona purtroppo non ha funzionato Cons Difficoltà di utilizzo da cellulare dicono che sistemeranno ma intanto e macchinoso Reason for choosing SiteMinder Poiché parlando con un operatore mi sembrava potesse darmi una mano a superare questo momentaccio me lo hanno venduto bene oggi dico quanto e mai ........vedo solo le loro fatture ho chiesto perché non diano la possibilità di entrare nelle ota ma rispondono che non gli compete ??? Se fossi capace di sicuro non cadevo in mano loro aggiungo e termino che non mi viene data neanche la possibilità di riutilizzo del sito con un bakup di fatto cosi' vanificando totalmente i soldi spesi CONSIGLIO VIVAMENTE DI LEGGERE TRA LE RIGHE ........ Review Source Response from SiteMinder May 19, 2021 Gentile Signor Cozzi, La ringrazio infinitamente per aver condiviso la suo opinione, mi dispiace molto che Lei abbia avuto delle difficolta' con la sua esperienza con noi. Siamo veramente desiderosi di aiutarla nell'ottenere il massimo dalla sua esperienza con noi. Uno dei miei colleghi la contattera' a breve per trovar il miglior modo per far si che cio' possa accadere il prima possibile. Non vediamo l'ora di lavorare insieme a Lei Sign. Cozzi. Le faremo sapere! Cordiali Saluti, Jessica TL Tander L. Distribution & Reservation Manager Hospitality Used the software for: 2+ years ### "Amazing Features" May 27, 2021 5.0 Siteminder help me to solve my needs in Booking Engine, Managing Channels. Pros \- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes. Cons at the moment I have not get any trouble or any difficulties nor problem from the software. Alternatives considered [RateTiger](https://www.capterra.com/p/106890/RateTiger/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing SiteMinder I mostly comfortable using Siteminder instead of other alternative product. compare to others, Siteminder easier to use too. Review Source Response from SiteMinder May 30, 2021 Hi Tander, Thank you so much for taking the time to share your experience with us and other hoteliers. We are pleased to hear that you were able to connect to different channels easily. We have over 450 distribution channels available, which is a huge advantage. Feel free to get in touch with us for anything you may need. Our support team is available at anytime. Thanks for your partnership with us! Warmest, Jessica MM Marlieke M. Founder | Managing Director Marketing and Advertising Used the software for: 2+ years ### "My favourite channel manager" December 28, 2021 5.0 Overall I like SiteMinder's channel manager and always recommend it to my clients (large 4 & 5 star hotels). Pros In my capacity as a revenue management consultant, I have used many different channel managers. Siteminder definitely is my favourite channel manager as it's easy to use, integrates with all the major OTAs and has very good customer service. Cons It can be a bit overwhelming when just starting out, but once you've got the hang of it you'll be fine. Switched from [STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Because SiteMinder is much easier to use. Review Source Response from SiteMinder May 31, 2022 Hi Marlieke Thank you for your great review! We know you have a lot going on in your day, so we appreciate the time you took to let us know about your positive experience around how easy the Channel Manager is and the service you have received. A unique and positive experience is what we aim for here at SiteMinder. Anytime you need us, we are here 24/7 via our chat. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help. SN Sally N. General Manager Hospitality Used the software for: 2+ years ### "Worst Customer Support!" August 1, 2019 3.0 Worst customer service. Pros Easy for basic use, no installation cost, reasonably priced. This is where the pros stop. Cons The customer support!! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least. Review Source S Olaf L. Owner Hospitality Used the software for: I used a free trial ### "Strange Sales & Marketing practices" January 20, 2022 2.0 The Sales and Onboarding process is fairly convoluted. Apart from the misinformation on Free Trials and key product functionality, you are meant to schedule a call only to confirm verbally the data provided earlier via a formsheet - what a waste of time. Pros Seems to have good stable performance in terms of synchronization across their Channels. But honestly, I didn't get a full insight into Siteminder's suite of CRS/Channel Manager/Booking Button. At the end of the Onboarding process it was actually revealed that key information provided by Sales at the beginning was plain false. Cons Sales and Marketing standards and practices are extremely questionable. First of all, there is no Free Trial available despite countless claims and buttons on their website. Fake news. Second, they seriously missold me when confirming Stripe as my Payment Gateway of choice was available on Brazil, only to then turn around and saying it wasn't. Review Source Response from SiteMinder May 26, 2022 Hi Sven, Thank you for taking the time to leave us a review. We are so happy to hear you that you find SiteMinder good and stable. Reading this has made our day. We're sorry to hear that your experience with us didn't live up to our usual standards. Your honest feedback is very much appreciated and I've escalated it for urgent attention. Someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know. Thanks! IA Iheanyi A. Operations Manager Hospitality Used the software for: 2+ years ### "No overbookings" May 4, 2023 4.0 Pros When introduced to the software, the hassle of over bookings were eliminated. With it's seamless integration to the PMS, it automates availability of rooms and increases revenue by making the most expensive rooms available. Cons I think commissions can be reduced to maximise profit. Review Source Response from SiteMinder May 31, 2023 Hi Iheanyi, Thank you for leaving us a review. We are happy to learn that you are no longer experiencing overbookings and getting a seamless experience. We will take your feedback on commissions and share with our resepective team. If you need anything in near future, don't hesitate to contact any of us. Regards, Ereena CR Clare R. Revenue Manager Hospitality Used the software for: 1-2 years ### "Customer Support" February 23, 2022 4.0 Very good. I find Siteminder support exceptional. We have recently been updating our systems, rate plans, room types etc and the support desk have been invaluable. Responses are quick and any issues resolved quickly. Pros Once experienced on the software it is very straightforward to use Cons Possibly a reporting option see what updates have been sen t from PMS Review Source Response from SiteMinder May 19, 2022 Hi Clare, Thank you so much for leaving us a positive review. We are happy to hear that you enjoy using the software and find our support team exceptional! We have shared your recommendations with our team on reporting options. Unfortunately, we don't have this now, but we value your suggestion and definitely will log this feedback. Meanwhile, we are here 24/7 via our chat if you need us. Also, whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help. Thanks! HN Hans N. Owner/Manager Hospitality Used the software for: 1-2 years ### "Works as expected, tons of integrations" July 18, 2018 5.0 Simplifies my life, a lot. Pros Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about. Cons It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight. Review Source Response from SiteMinder September 5, 2018 Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to info@siteminder.com and we'll direct your comments to the right place. Thanks again! Clare @ SiteMinder Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.