# Page 6 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123133/SiteMinder/reviews

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SiteMinder

4.2 (257)

[View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of SiteMinder

## Showing most helpful reviews

Showing 126-150 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HN

Hans N.  
Owner/Manager  
Hospitality  
Used the software for: 1-2 years

### "Works as expected, tons of integrations"

July 18, 2018

5.0

Simplifies my life, a lot.

Pros

Tons of integrations, at a pretty much fixed price. Lots of others charges per reservation, per connection, or whatever, but Siteminder only charges per room. Nothing else. It's super clear and transparent. Interface is fairly easy to use. I especially like that you can choose to resend a failed reservation, which usually fixes any problems. In general, Siteminder rarely causes problems, and there's very little I need to contact support about.

Cons

It still functions as a middle-man. Lots of new PMSs are offering integrated Channel Managers, and they will be more native, which will inherently have an advantage over traditional Channel Managers. Another thing is there support is super slow. You have to submit a ticket and wait for them to get back to you. Good thing though is that there is VERY little I had ever needed to contact them about. A few connections I'd like to see a better connection with, in particular HostelWorld and HotelTonight.

Review Source

Response from SiteMinder

September 5, 2018

Thanks for the great feedback - really pleased you enjoy using our technology. We'd love to hear more about how we can improve on those two connections so feel free to send an email to info@siteminder.com and we'll direct your comments to the right place. Thanks again! Clare @ SiteMinder

VR

Verified Reviewer  
Connectivity & Listing manager  
  
Used the software for: 1-2 years

### "Overall Good Experience"

June 14, 2018

4.0

Pros

Very complete Channel Manager with everything you need to run several properties mapped through different OTAs. Working properly, never had a real issue. Their customer support got back to us promptly each time we had a problem in understanding something or for a set up. Like some says it's easy to use when you know what you're doing. It's a very professional Channel Manager. The price is also professional but nothing surprising when you have stability and efficiency. I would definitely recommend it.

Cons

Like I said above, it's a very professional Channel Manager so you should expect having troubles understanding what should be done and what should be left untouched. That has been the major issue for us, to understand what to manage and what not to touch. We didn't have the experience we have now with channel managers so as profanes it was pretty hard to do the set up.

Review Source

Response from SiteMinder

June 18, 2018

Thanks so much for your positive feedback - we're pleased to hear the product surpassed your expectations. As always, our support team is available to help you navigate your set up and ongoing use of The Channel Manager. Please don't hesitate to contact us if you need any guidance. Thanks again for taking the time to review SiteMinder. Clare @ SM

JT

Juanjo T.  
Revenue  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Best Channel Manager for our needs"

April 27, 2021

5.0

Really good. It's easy to use, fast and with a great customer support.

Pros

The ease of use versus its competitors. Maybe the setup at the begining is more tedious than other channel managers, but it makes things easier for your daily work.

Cons

The only option that maybe we miss from SiteMinder is the chance to apply offers directly in the channel manager instead of changing its price manually day by day.

Reason for choosing SiteMinder

Recommendations of collegues in the industry .

Review Source

Response from SiteMinder

May 7, 2021

Hi Juanjo, We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements. Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you. Warmest, Jessica

VR

Verified Reviewer  
Consultant  
Hospitality  
Used the software for: 6-12 months

### "Affordable Channel Manager but Support is Lacking! "

December 4, 2018

4.0

Overall Siteminder does what it needs to do and when everything is working as it should, the system is great, saves a lot of time and speeds up processes. For larger organisations that operate at high occupancies, it is inevitable that in occasions overbookings can come in.

Pros

Great all round system when everything is going well.

Cons

Support is very slow with a lot of chasing required. When things don’t go right and an error has been made between the PMS and channel manager a lot of finger pointing can happen. On some channels, some information like email addresses cant be delivered to the PMS.

Review Source

Response from SiteMinder

May 12, 2019

Hi there, Thanks again for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder. We thank you again for trusting us as a customer and look forward to solving your issues. Best, Lauren

Linda P.  
Property Owner Manager  
  
Used the software for: Less than 6 months

### "A BREATH OF FRESH AIR"

April 20, 2018

5.0

Peace of Mind, StressFREE, Happy working with them and Relief!

Pros

From the Outset, the Sales Representative was incredible informative, honest, and consistently followed through every step of the way. The website on extranet looks professional, is user friendly, has everything that we need ... The Support (whilst on a FREE TRIAL) is OUTSTANDING. We went through a painLESS few day process that took the previous Channel Manager months to get right (and they only managed to perfect two OTAs, after a lot of PAIN) ... At first I was very reluctant to spend more on this service ,and now I am so delighted that I listened to the rep, made the much-needed change over to SiteMinder, and that I that have been and still am working with the rep

Cons

There are no cons at this stage ... We have a Wix website and used two of their "preferred" channel managers (they "sacked Myallocator who were really good and then contracted with HotelRunner, who were an absolute nightmare to work with, for six months . The comparison goes without having to say anything more (read the above "Pros")

Review Source

Response from SiteMinder

May 1, 2018

Hi Linda, Thank you for your great feedback. We are thrilled that you have had such a positive experience with your SiteMinder sales representative and our support team! Thanks again and please let us know if we can be of any assistance. Thanks, The team @ SiteMinder

MA

Mikhail A.  
Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "Great integration and channel management "

April 12, 2022

5.0

Pros

The ability to distribute inventory to all channels with a click of a button. Being able to access booking information across all channels and manage them accordingly. Integration between our PMS and SiteMinder.

Cons

The software is easy to use and has many Pros, there are no cons to report.

Review Source

Response from SiteMinder

May 25, 2022

Hi Mikhail Thank you for leaving us a review! We are happy to hear that with SiteMinder, you can distribute inventory to all channels with a click of a button. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. Let me know if there's anything I can assist you with. Thank you! Best regards, Ereena R.

RT

Rank T.  
Sales Manager  
Hospitality  
Used the software for: Less than 6 months

### "Very bad and faulty system, terrible customer support"

January 25, 2017

1.0

Being in the hotel industry, we operate 24/7, and when there is a need for customer support follow up, you would expect 24/7 or at least decently efficient follow-up. During a period when our hotel was fully booked, we closed the allotments for the higher room types, while increasing the rates for our standard rooms, so that if a booking were to come in, we could easily afford to book the guest in a neighbouring hotel, most of which happen to be full or high occupancy as well. Having set up the system, and input the values, one week before the period we are full, I had expected the system to have updated all our online agent sites. Lo and behold, we received a booking 5 days after I had input the new values. And at our normal standard rates at that. Obviously this would be a problem for us. So I called up the agent to check if they had been linked up with Siteminder. They checked on their back-end, and it showed all up and running. So I immediately called Siteminder to get them to check on their back-end, and informed them that the guest would be arriving in 2 days time, so I needed an answer before then. The amazing part was to be told that I needed to wait 3 days for a reply. Despite knowing that the guest would be arriving in 2 days time. They just threw the problem back to me. Up until the guest arrived, there was still no resolution from Siteminder. For a company that is so closely linked to the hospitality industry, and who claims to be one of the best there is, this is abysmal performance. Why should I be paying them, when I end up having to solve problems created by them?

Pros

It makes it easy for revenue managers to combine all OTAs into one platform, to manage rates and availability.

Cons

Terrible response time, error in their software but they make the customer solve the problem for them and pay for the damages caused.

Review Source

Response from SiteMinder

February 8, 2017

Hi Rank, Thanks for leaving us your feedback. We are disappointed to hear about your experience with us and we have escalated your observations to our customer success team and senior leaders. We are continuously looking at ways to improve our service for our valued customers - rest assured, your feedback is very helpful to us during that ongoing process. Thanks again for taking the time to share this with us. The team @ SiteMinder

DC

Dick C.  
commercial manager  
Hospitality  
Used the software for: 2+ years

### "decreasing support quality"

December 11, 2021

3.0

From excellent to regular and even bad times. Their product is good, but their policies are slipping away from their clients interest.

Pros

easy to use reazonable competitive cost facilitated to work with different channels

Cons

it became expensive when the tourism industry came down and hardly any consideration from SiteMinder side quality of support service decreased considerably, difficult to get a serious assistant they reduced benefit of working with Google Hotel Ads

Reason for choosing SiteMinder

price and product features

Review Source

Response from SiteMinder

January 31, 2022

Hi Dick, Thank you for taking the time to leave us a review! We are happy to hear that you find our product easy and intuitive. We are sorry to hear about your experience with covid challenges and want to come to a solution about how we can make SiteMinder work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience! One of our team will be in contact asap to support you. Best, Ereena

SL

Sean L.  
GM  
  
Used the software for:

### "Limited Interface, Distant Support, No Follow-up. "

December 9, 2013

1.0

I wanted to like Siteminder. Their website touted how easy the system is, and its interface with my PMS. Their dashboard, while it has a nice design, is limited in what you can actually do with it. First off, the whole reason I wanted a channel manager was to make life easier for me, not having to constantly update rates on OTA's, and when receiving a booking, not having to enter information into the PMS again. Unfortunately, that's not what I got. First, the rate process and availability, is pretty standard, however, CTAs or MLOS or reservation cutoff times do not transfer from the PMS with the siteminder interface. Secondly, every reservation I get, I still have to enter some type of information: credit card numbers are not directly put into the PMS. So every reservation comes to the PMS without most of the guest information entered directly, then I get a separate email from siteminder with the reservation details, and payment information, which is also password protected, so then I have to look up some obscure password that they send to you in the signup process, and is so long, you could never possibly remember it. Then you have to take that information from the email and put it directly into the PMS....Why am I paying a separate interface fee if I have to touch each and every reservation? Then, whenever a reservation is modified or cancelled, it is not updated automatically in the PMS, you are sent another email, and have to make these changes manually. Siteminder, please tell me again how this is making my life easier? Lastly, support is pretty much by email only. If you call, they take basic information, and that "support" person knows how to read the user manual, and if they can't figure it out, they have to push it off the "second tier support" who only emails you. Not too mention, they are in the UK, with a 5 hour time difference from the US. So if you have a problem at say, 4pm, when people are checking in, you are out of luck. I cannot recommend them. I am only sticking with them for a small time frame, because I have already paid a setup fee to both my PMS and Siteminder, and as soon as I think I've gotten my money's worth, I'm jumping to another channel manager.

Review Source

Response from SiteMinder

October 10, 2016

Hi Sean, we're sorry to hear that you haven't had the best experience with our products. Your continued success is our success, and we appreciate your honest feedback. We are constantly working on improving the experience of our customers through developing our products. Please reach out to us with further feedback if you wish. Regards, The Team at SiteMinder

JCH

José Carlos H.  
gerente  
Computer Software  
Used the software for: I used a free trial

### "No pueden ofrecer los servicios que ofertan en la venta"

February 21, 2024

1.0

Me siento engañado, con perjuicio de hora y coste económico

Pros

La amabilidad de la formadora . el sistema utilizado

Cons

Es un engaño ya que distintas personas en el proceso de venta te ofrecen servicios que no son capces de ofrecer

Reason for choosing SiteMinder

por que me ofreecieron lo que luego no me dieron

Switched from

[AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/)

Tedioso de avaiboolk . Hay que gestionar muchos codigos y es poco práctico

Review Source

Response from SiteMinder

April 1, 2024

Hi Jose, Thank you for bringing this matter to our attention. We sincerely apologise for any discrepancies you've experienced between the services promised during the sales process and the actual delivery. Please be assured that we take your feedback seriously and have escalated the issue internally for thorough investigation. Rest assured, someone from our team will be in touch with you shortly to address your concerns. Warm regards, Ereena R.

JG

Jonathan G.  
Digital Marketing Manager  
  
Used the software for: 1-2 years

### "DO NOT use this CMS if you're looking to improve SEO performance"

November 16, 2017

1.0

Pros

Adding basic content to the CMS is fairly straightforward but there is nothing this offers which cheaper competitors don't.

Cons

There doesn't seem to ever be any updates made. As someone who works in digital marketing, making updates to the site to improve SEO performance is critical. However this CMS doesn't even allow the simplest of updates. It doesn't allow you to update page titles without the H1 header and main navigation title being updated. So just to be clear, updating page titles on their own is NOT POSSIBLE. This is 2017! We've been asking the question for over a year about when this will be updated and it's still not done! We still can't update page titles (some of the most important elements for SEO) and therefore are losing out on revenue because of this CMS. It also doesn't allow users to set up 301 redirects, which is simply laughable. Again, this is also impacting our performance. If it was solely my choice I'd have changed a long time ago. Avoid the canvas CMS at all cost if you're looking to improve SEO performance.

Review Source

Response from SiteMinder

November 28, 2017

Hi Jonathan, Thanks for taking the time to provide us with your feedback. Canvas is a tool that is designed for hoteliers looking to simplify their website management. We believe it's best for the page titles to reflect the web page contents and we place the hotel name there too, in accordance with SEO best practice. Many hoteliers don't have the knowledge to update this themselves and so the limitation in our design was deliberate. I have passed your comments onto the team who will consider adding in some flexibility for our more advanced users. The 301 redirects issue is being addressed on our current plans as we know this is important. If you have any further feedback for us, don't hesitate to contact info@siteminder.com Thanks again, Clare @ SiteMinder

JF

Jerod F.  
GM  
Hospitality  
Used the software for: 2+ years

### "GM Royal Palm"

February 23, 2022

5.0

Excellent, easy to use, nice transition between functions

Pros

ease of use, functionality, bulk updates

Cons

There is not anything I did not like, so very happy

Reason for choosing SiteMinder

ease of use

Review Source

Response from SiteMinder

May 19, 2022

Hi Jerod, Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security. If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you. Thanks

JV

Javier V.  
Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "The very best channel manager out there"

January 17, 2020

5.0

Managing multiple distribution channels individually could be a very daunting task. this helps streamline that process

Pros

It love the versatility the Channel Manager has. Very easy to set up new room types, connect to new channels, and creating rates amongst other things. I just love using Siteminder

Cons

My least liked feature of this platform is probably their booking engine. It's very archaic and not very user friendly. I wish they improve this part sometime soon.

Review Source

Response from SiteMinder

January 29, 2020

Hi Javier, First of all, thanks so much for taking time out to review us! It's excellent to hear that you've gotten great results. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We have some exciting updates coming this year, that will directly improve our user-experience with Booking Engine, so stay tuned! Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha

ED

Ella D.  
Reservations and Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "SiteMinder Review"

February 23, 2022

5.0

We are quite satisfied with our experience with SiteMinder and would love to keep the software as our CMS.

Pros

I like that it's very easy to use and the updates are always real-time.

Cons

There are times when there will be technical errors and the system takes a longer period to reflect updates and changes.

Review Source

Response from SiteMinder

May 26, 2022

Hi Elda Thank you so much for leaving us a positive review. We are happy to hear that you find SiteMinder easy to use and satisfied with SiteMinder overall. However, we are sorry that you are experiencing technical errors. Would you be able to email me your details? So that I can help you to escalate the error that you are facing. I am looking forward to hearing from you, Elda! Thanks!

IK

Isabell K.  
Inventory & Distribution Manager  
Hospitality  
Used the software for: 1-2 years

### "The Channel Manager to connect your hotel"

June 13, 2019

4.0

Overall we achieved a lot together already. The support for new set-ups is amazing and couldn't be better! From the technical part like developments and features we would be happy for some update of what is in the making.

Pros

\- ease of use - very customer friendly - new features can be suggested and will find recognition - great & fast support

Cons

\- some basic functions are still missing like sending MAXLOS / MINLOS to all OTA's - development of new features seem to take quite a long time - an update on the current developments would be appreciated

Review Source

Response from SiteMinder

July 26, 2019

Hi Isabell, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. If there is anything else we can do to improve your experience please let us know. It's fabulous customers like you that make what we do so worthwhile. Thank you. Best, Misha

AO

Apichet O.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Reliable and wide connectivity "

June 9, 2021

5.0

Siteminder still the most valuable and workable in their range. I love their service and product development.

Pros

I love its reliability and consistency of its work. The sales team and support team are professional and helpful. That’s why I always prefer Siteminder.

Cons

A bit high price when compare to many products in the the market however the value in return is a key.

Review Source

Response from SiteMinder

June 11, 2021

Hi Apichet, Thank you so much for sharing your thoughts with us. We are pleased to hear our support team is doing their best to assist you. Our product team continuously works to make helful updates in our platform. We truly appreciate your honest feedback and support. Please feel free to reach out to us at anytime! Warmest, Jessica

Michael C.  
Lodging Revenue & Systems Operations Manager  
Hospitality  
Used the software for: 1-2 years

### "Good Service, Limited Options"

August 6, 2019

3.0

Pros

Allowed our property to connect to extranets that were not available on our main software.

Cons

Functionality. Comparatively, SiteMinder lacked the ease of access and cannot be used as a "first time user". Requires time to get the hang of this program.

Reason for choosing SiteMinder

No.

Review Source

Response from SiteMinder

August 14, 2019

Hi Michael, Thanks for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. We realise implementing a new software can be daunting, that's why we have dedicated global support and on-boarding teams that are focused on delivering top service to our more than 35,000 customers. We are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Cheers, Misha

VM

VIVIANA M.  
Revenue Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Good product"

June 7, 2021

5.0

Great

Pros

It's easy to manage and it helps a lot with the daily work.

Cons

When I ave issues or specific questions, they are a little slow.

Review Source

Response from SiteMinder

June 11, 2021

Hi Viviana, Thank you so much for taking the time to share your feedback with us!. We really appreciate and hope to keep improving your experience. Please, feel free to reach out to our support team at anytime. We have chat support available 24/7 and it's usually really fast to get in touch with us that way. Thanks again for your support and partnership with us! Warmest, Jessica

Alex V.  
SEO Manager  
Hospitality  
Used the software for: 2+ years

### "Great All-in-One Solution"

January 17, 2019

5.0

Overall, our experience has been nothing but positive. Online booker engagement is up, and times on page have increased, which has allowed us to build bigger and better audiences for our online direct channel.

Pros

Their whole suite of products simplifies managing reservations for a smaller chain like ours. I find their website design to be easy, intuitive, and devoid of 'too-many-options' which sometimes scare bookers into exploring more and booking less.

Cons

Their support is limited, but it's an out-of-the-box product that is priced super-competitively, so honestly, you can't expect enterprise level account management or support.

Review Source

Response from SiteMinder

January 21, 2019

Hi Alex, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means alot to us. Thanks, Mei

DP

David P.  
Managing Director  
Hospitality  
Used the software for: 6-12 months

### "Terrible product, even worse support"

February 19, 2023

1.0

Our worst decision in the past 10 years was to start to use SiteMinder. Never again.

Pros

I don't know what to answer. There was not too much to like in it. The software is full of bugs, and the support is absolutely incompetent.

Cons

The software is full of bugs which make you lose lot's of reservations.Their support is not willing or not able to solve any problem.

Review Source

Response from SiteMinder

March 1, 2023

Hi David We are sorry that your experience didn't live up to our usual standards, I can see that you have escalated the same challenges across different review sites and believe we have been in touch with you on the challenges that you are currently facing regarding you have applied for closure in Expedia and that we cannot overwrite. However, if there are any other challenges that we can do to help you, please let me know how we are able to assist - I'm available at ereena.rosli@siteminder.com and aim to improve your experience with SiteMinder.

TP

Tim P.  
Owner/ Managing Director  
Hospitality  
Used the software for: 2+ years

### "The Best Channel Management Solution"

July 24, 2019

5.0

Pros

Range of channels Range of other apps , PMS and booking engines Adaptability and flexibility of set up. Very reliable Great support Cost

Cons

Wish new feature could be added to Booking engine, such as loyalty scheme or secret rates to help us compete with OTA pricing.

Reason for choosing SiteMinder

They were the first offering this type of software.

Review Source

Response from SiteMinder

July 25, 2019

Hi Tim, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products. You can check out our latest product releases on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

wC

wendy C.  
Owner  
Hospitality  
Used the software for: 2+ years

### "The Technical department needs a few lessons in caring about customers"

May 19, 2017

2.0

It is the only real serious booking engine available to local hoteliers and we would have a problem getting direct bookings if it was not available to us.

Pros

The staff that answer the phone are lovely and try to be helpful when you phone and the on hold music we spend hours listening to is good

Cons

Those that answer the support phone are lovely people and try their best to assist. However, they seem quite often not to fully understand what the product can and cannot do. And if your problem (one that is caused by a siteminder malfunction and one that can be losing your small business money)) ends up in the tech department - then watch out. They sit on the problem for a week and try finding out when it is going to be fixed. They are like elusive Gods who think they are answerable to no one, least of all the customers!

Review Source

Response from SiteMinder

June 22, 2017

Hi Wendy, Thank you for your feedback. We are sorry to hear that you have had this experience. Your feedback has been passed onto our customer success team as well as management who will investigate the matter further. Thanks again for taking the time to submit your feedback. The team @ SiteMinder

PG

Peter G.  
Owner Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Not a great start with SiteMinder "

April 4, 2023

1.0

We have Tech issues from the get-go, and now a month on still do not have a fully working channel manager. I have repeatedly asked my account manager to call me and she hids behind her email.I called them this morning with a different issue and was on hold for 68 mins when i was number #1 in the help queue. Thus far not a great start for SiteMinder i am sad to say and a month on i still don't have a fully working channel manager.

Pros

Really prompt in Sales, and the product training was great

Cons

The staff - sales/account manager from the Australia office won't call to discuss issues leading to huge frustrations.You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. Many staff has promised to call me back and I haven't heard from them.

Review Source

Response from SiteMinder

May 31, 2023

Hi Peter, We are sorry that you experience didn't live up to our usual standard. We hear you on the issues that you are experiencing with tech, and tried reaching out to account manage but fail to get through. We want to get in touch with you to help you further but I'm unable to retrieve your details, if you can drop me an email at ereena.rosli@siteminder.com would be fantastic. Regards, Ereena

DV

Daniel V.  
Dueño  
Hospitality  
Used the software for: 2+ years

### "Excelente software"

May 18, 2021

5.0

Siteminder permite actualizar muy rápido en inventario por la mayoría de los canales de venta

Pros

Muy buena usabilidad y conectividad. Se actualiza frecuentemente.

Cons

Ahora necesito que conecte con algunas agencias locales y aún no es posible

Alternatives considered

[Newhotel Cloud Suite](https://www.capterra.com/p/128813/Newhotel-Cloud-PMS/)

Reason for choosing SiteMinder

Por usabilidad

Review Source

Response from SiteMinder

May 21, 2021

Hola Daniel, Muchas gracias por compartir tu opinion. Nos encanta saber que estas contento con nuestra plataforma. No dudes en ponerte en contacto con nuestro equipo de servicio al cliente. Ellos podran ayudarte con la conexion a otros canales. Tenemos mas de 400 canales de distribucion a los que puedes conectarte facilmente. Apreciamos tu apoyo. Gracias por elegirnos! Saludos, Jessica

AT

Angad T.  
Revenue Analyst  
Hospitality  
Used the software for: 2+ years

### "Siteminder is amazing"

June 18, 2021

5.0

Overall good

Pros

Ease of channel management Adding restrictions is easy- CTA, CTD, Minimum Nights etc

Cons

mapping Individual rate plan with room type

Review Source

Response from SiteMinder

June 21, 2021

Hi Angad, Thank you so much for sharing your feedback with us. We are glad our system is helping you manage your day to day tasks easily and from one single place. Feel free to check this helpful article about setting up room rates, https://help.siteminder.com/s/article/create-new-room-type?language=en\_US if you have any questions, please don't hesitate to reach out to us via our 24/7 chat support. Our team of experts will be happy to assist you. Thanks again for your support and partnership with us! Warmest, Jessica

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