# Page 7 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123133/SiteMinder/reviews

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SiteMinder

4.2 (257)

[View alternatives](https://www.capterra.com/p/123133/SiteMinder/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of SiteMinder

## Showing most helpful reviews

Showing 151-175 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VB

Valerie B.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Easy to use but lacks basic features like being able to run useful financial reports"

October 1, 2017

2.0

Very basic of use but with time it's a lot effort to have to double up with a separate accounting software when everything could be easily.

Pros

Very very basic. So if you want something that requires limited knowledge to use that software, this is it. Not a fancy software at all. You get your reservations in and that's pretty much it. So that might fit some.

Cons

Biggest con for us is to have only a 2 weeks at-glance calendar. It's annoying. Siteminder should work on it. Then when you click on "save" sometimes it does not save properly and you have to start all over again. Lack of financial useful revenue reports be it per month, or by room type. So you need an accounting software outside of Siteminder. Potential to be great with a few easy improvements.

Review Source

Response from SiteMinder

November 27, 2017

Hi Valerie, Thank you for taking the time to submit your feedback. Our product team is currently working on updates to our revenue reporting and we are expecting this to go live in January 2018. The problem you have mentioned of only viewing the calendar two weeks in advance is also something that is on the roadmap for our team. We are expecting to work on this in early 2018 and we will provide you with more updates as we have them. Your feedback is very valuable so thank you again for taking the time to submit it. Thanks, The SiteMinder team

LD

Lucie D.  
admin  
Hospitality  
Used the software for: I used a free trial

### "Muy mal servicio y cobro abusivo"

September 7, 2022

1.0

Malisima, el vendedor es encantador pero despues, uno esta atrapado

Pros

NADA ME HA GUSTADO cuando lo empecé a usar me convencieron usarlo y programaron de manera muy rapida para poder cobrar. cuando dije que no me servia y ademas la capacitacion no fue nada clara, solo rapida para cobrar, me dijeron que no era una prueba y tenia que pagar

Cons

Pruebé el servicio de Siteminder pero despues de una semana me di cuenta que no servia para un negocio de hostel Informé a la empresa pero me dijeron que no se podia cancelar y me cobraron a la tarjeta de manera abusiva El programa es muy complicado para el usuario, no lo aconsejo y el soporte es malisimo

Reason for choosing SiteMinder

se suponia que era el mejor esto es totalmente falso y mentiroso

Review Source

Response from SiteMinder

September 30, 2022

Hi Lucie, We are sorry that your experience didn't meet our usual standards. We are very sorry that the training was unclear and you had to pay. I want to help you if you can email me here at ereena.rosli@siteminder.com as we couldn't get your email address from this review site. We hope we can improve your experience and get someone to be in touch to see how we can best support you. I hope to be receiving an email from you soon. Warm regards, Ereena

MD

Maureen D.  
Owner  
  
Used the software for: 2+ years

### "I have used siteminder for 9 years."

March 21, 2018

4.0

The software itself has never failed.

Pros

The desktop version has always worked well. I changed to resonline a few years ago but found their software to be unreliable.

Cons

The mobile version has a lot of problems. It is difficult to change any details once entered as in dates, number of people. It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading. When you select the payment details it glitches and the page can not be closed for finalize payment or go back.

Review Source

Response from SiteMinder

March 27, 2018

Hi Maureen, Thank you for your feedback, we are constantly trying to improve our product experience for our customers and this feedback is very valuable. I have spoken with our product team for TheBookingButton and they have informed me that they are currently reviewing the design and user-flow and will be leveraging user feedback and user testing to validate and improve. Again, thank you for taking the time to give us your feedback. If you have any further questions please do let me know. Kaitlyn @ SiteMinder

VD

Vincent D.  
Director of Revenue Management  
Hospitality  
Used the software for: 2+ years

### "Easy to use system"

April 12, 2022

5.0

Pros

Easy to install software to be able to control inventory from all channels. Lots of integrations with OTAs which helps improve distribution.

Cons

Option to include more channels focused on apartment rentals to capture long stay guests.

Reason for choosing SiteMinder

Integration con Roiback

Review Source

Response from SiteMinder

May 25, 2022

Hi Vincent Thank you for leaving us a review! We are happy to hear that with SiteMinder, it's easy to install software to control inventory from all channels. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. We will log your recommendations as feedback and share them with our respective teams. Once again, thank you for leaving us such a fantastic review! It helps us to do better :) Let me know if there's anything I can assist you with. Thank you! Best regards, Ereena R.

BP

Boy P.  
Reservation  
Hospitality  
Used the software for: 2+ years

### "Great channel "

June 15, 2021

5.0

it's a very easy channel to adapt and use

Pros

Easy to use and to get help if any issue occur

Cons

lining on the phone for help, and even if i switch into english it still waiting

Reason for choosing SiteMinder

Cause i use this channel in my previous workplace

Switched from

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

it's complicated to use and when you need help to use the channel they don't have a phone line only through their system and it takes for ages to solve 1 problem

Review Source

Response from SiteMinder

June 18, 2021

Hi Boy, Thank you so much for your time sharing your thought with us and other hoteliers. Our team of expert can assist you quickly via our 24/7 chat support. Do't hesitate to contact us if you need any help We really appreciate your support and hope we can keep focusing on improving your experience. Warmest, Jessica

FG

FRANCISCO G.  
Asistente de mercadeo  
Marketing and Advertising  
Used the software for: 2+ years

### "BUENA ATENCION AL CLIENTE "

May 21, 2021

4.0

Resuelven mis dudas con la configuración, la atencion al cliente es muy buena

Pros

la atencion al cliente es muy buena, son muy amables

Cons

No tiene la facilidad de poder integrar el pago en linea directamente con los clientes que hacen reservaciones en nuestro hotel, ya que los bancos de el salvador no se intengran a siteminder

Reason for choosing SiteMinder

Por la variedad de opciones que tiene

Review Source

Response from SiteMinder

May 27, 2021

Hola Francisco. Muchas gracias por compartir tu experiencia con nosotros. Nos alegra saber que nuestro equipo de servicio al cliente te este ayudando en todo lo que necesites. Es nuestra prioridad ofrecerte un muy buen servicio y que tengas acceso a una plataforma donde puedas realizar todas tus operaciones al mismo tiempo. Esperamos que a futuro podamos ofrecerte la posibilidad de realizar pagos a traves de nuestra plataforma en tu pais. Gracias por tu apoyo y confianza! Saludos, Jessica

KT

Karu T.  
Assistant Manager  
Hospitality  
Used the software for: 1-2 years

### "Siteminder Reviews"

August 4, 2016

5.0

To be honest, I am very satisfied using the product. Except on several occasion certain room categories have been booked twice despite inventories have been closed on channel manager. Beside these problem, overall it is an excellent product to use

Pros

Easy to manage and efficient Saves time

Cons

showing /sending room availability on certain ota channel despite inventory has been closed on channel manager therefore caused overbooking situation. If channel manager suppose to send real time room availability to all the mapped channels, how could it happend? As our hotel is in Singapore, we are not able to contact Siteminder's customer support directly during emergencies for advise. Only via emails and it could take few days to resolve the problem.

Review Source

Response from SiteMinder

August 5, 2016

Hi Karu, Thank you so much for your feedback. We're glad to hear that we're saving you so much time. Regarding your overbooking issues, please contact support as soon as or if they arise and we will be able to investigate this for you as it is not a regular occurrence to date. In any case, we're sorry you didn't receive the usual SiteMinder experience we pride ourselves on and will look to improve. Please let us know if you have any further feedback on info@siteminder.com. Regards, The Team at SiteMinder

JW

Julian W.  
Owner/Manager  
Hospitality  
Used the software for: 2+ years

### "SiteMinder for Small Hotel"

June 21, 2021

5.0

Pros

SiteMinder is a very well engineered piece of software. As it has in-depth functionality and flexibility, all the options and interface get a bit of getting user to but once mastered are intuitive.

Cons

Full-featured software so nothing missing for us. Integration with AirBnB is problematic and support still doesn't really have a handle on it.

Reason for choosing SiteMinder

SiteMinder was the only English-language provider which integrated with our PMS.

Review Source

Response from SiteMinder

June 28, 2021

Hi Julian, Thank you so much for your time leaving a review for us. We are so glad to hear you find our system intuitive and user-friendly. We appreciate your feedback. It really help us understand your needs. Please, don't hesitate to get in touch with our support team via chat at anytime. Our team of experts will be more than happy to help you further with the integration and anything else you may need. Thanks for your partnership with us! Warmest. Jessica

VG

Vicki G.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Manager "

June 9, 2021

5.0

Pros

It is reliable and accurate . It is minding your business 24 hours a day

Cons

It is better on computer than mobile phone

Review Source

Response from SiteMinder

June 11, 2021

Hi Vicki, Thank you so much for taking the time to leave a review for us. We are always keen to hear our customers' feedback. Please feel free to reach out to us if you need help with anything. Our team of experts will be happy to assist you at anytime. Warmest, Jessica

RM

Rory M.  
hostel owner/manager  
Hospitality  
Used the software for: 1-2 years

### "Not great support"

October 1, 2019

2.0

Pros

It is suited to hostels but only partly.

Cons

Group bookings, different check in and out dates for 2 or more rooms. Support is not great and resolution is even worse. They closed out my availability leading up to the busiest weekend of the year across all sites and have done nothing about this to date....7 months ago.

Review Source

Response from SiteMinder

October 13, 2019

Hi Rory, I am so sorry that we have not addressed your availability and group bookings issue, and that you felt you have not received the highest level of support to resolve the issues promptly. I have personally escalated this to our highest levels of support to get back to you within the next two hours and make sure we truly listen to how we can help an important customer like yourself. If you have a preferred time you'd like us to reach you and a preferred number - please do let me know and I'll get that to them as quickly as I can. Otherwise, they will try to contact you with our details on record within 2 hours. If there's anything else I can do, please let me know, Rory. Sincerely, Misha Stemper

JC

Jim C.  
Owner/Operator  
Hospitality  
Used the software for: 2+ years

### "Siteminder for small motel"

February 19, 2020

5.0

It is reliable which is of great importance to any business. Easy to use.

Pros

Ease of use, practicality, reliabilty. Daily arrivals in one report for all channels.

Cons

Could not fault Siteminder. Overall a very important part of my business.

Review Source

Response from SiteMinder

March 5, 2020

Hi Jim, Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Please let us know if there is anything we can do to further assist you get the most out of your products. We are here to help so please don't hesitate to let us know if a customer success person can reach out to assist you. Thank you again for trusting us to be your partner. All the best, Misha

AR

Abhishek R.  
Cluster Director Of Revenue  
Hospitality  
Used the software for: 2+ years

### "SiteMinder with Chanalai Hotels and Resorts "

February 19, 2020

4.0

Good overall experience with SiteMinder

Pros

Easy to Use, No. of Channels, Fast & Accurate

Cons

\- Less Informative Dashboard - Limited Reports - No Auto-Generated Report (send through via email)

Reason for choosing SiteMinder

Number of Channels

Review Source

Response from SiteMinder

March 5, 2020

Hi Abhishek, Thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our system user friendly and efficient, and that you understand our passion for improving your service and customer experience everyday! Please let us know if there is anything we can do to further assist you get the most out of your products. All the best, Misha

AL

Antonio L.  
Director  
Hospitality  
Used the software for: 2+ years

### "Una herramienta fenomenal"

May 26, 2021

5.0

Lo mejor y muy destacable es la atención por parte del equipo de soporte y atención al cliente. Muy amables y profesionales. Además han apoyado al sector durante la pandemia con reducciones de cuota.

Pros

Facilidad de uso. Integración con la gran mayoría de los canales. Inmejorable atención del equipo humano.

Cons

No da la opción de integrar un TPV virtual de un tercero (banco)

Review Source

Response from SiteMinder

May 30, 2021

Hola Antonio, Apreciamos mucho tu opinion y nos encanta saber que nuestro equipo de servicio al cliente te este ofreciendo una muy buena atencion. Con SiteMinder puedes manejar y procesar pagos facilmente. Puedes encontras mas informacion aqui: https://www.siteminder.com/es/hotel-payment-processing-solution/ No dudes en contactarnos a travez de nuestro chat en linea disponible las 24 horas del dia para cualquier inquietud que tengas. Gracias por ser parte de SiteMinder, Saludos, Jessica

WSF

Wei Shing F.  
Distribution MAnager  
Hospitality  
Used the software for: 2+ years

### "Easiest Channel Mapping software"

March 14, 2022

4.0

Pros

Easy to use, very friendly and insightful helpdesk

Cons

Overall, its very system orientated, not very focused on user experience

Review Source

Response from SiteMinder

May 26, 2022

Hi Wei Shing, Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder easy to use and system oriented. If you need support with anything, you may reach out to our 24/7 chat support. One of our team will be more than happy to assist you. If there's anything I can do to help you, please let me know. Thank you!

AB

Alan B.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Long term user"

June 19, 2019

5.0

We have been using SiteMinder for the last 10 years and have found it to be completely reliable and meets all our needs to operate a 14 unit 5 star motel.

Pros

We find the system very easy to use and quite easy to train new reception staff. We manually adjust rates and conditions on a daily basis to maximise occupancy and yield.

Cons

Mapping rooms can be quite confusing. Have found this quite time consuming

Review Source

Response from SiteMinder

July 12, 2019

HI Alan, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten great results using the product and we love hearing that we can help simplify the training and onboarding process! Thanks again for being a customer. It means a lot to us. Thanks, Lauren

NS

Neil S.  
Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Gret channel manager"

February 14, 2020

5.0

Great. It revolutionized my business 5 years ago, but I believe the market has changed since then and Siteminder will have to change with the times eventually.

Pros

Brings together most of my channels to one easy to manage place

Cons

Only works at a group of rooms/properties level. So I cannot list individual property availability which many sites require. For example - AirBnB work on a per property availability while Booking.com and Expedia work on the availability across your properties - like rooms in a hotel. Siteminder is great for Booking.com but does not work with AirBnB. Also I have two Booking.com listings, but Siteminder can only link with one, so I have to manually manage the second listing.

Review Source

WS

Wayne S.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Very Satisfied"

July 10, 2019

4.0

It is a one stop shop in updating and controlling inventory. As stated above the support is exceptional with very friendly, professional and knowledgeable staff. I am not a computer whizz and I find the support staff are very understanding of this.

Pros

I find the software very easy to work around and when you have any issues or problems the help facilities and also customer service staff are very helpful.

Cons

I have no negative issues with this software.

Review Source

Response from SiteMinder

July 25, 2019

HI Wayne, Thank you so much for your review and feedback! We so greatly appreciate the time you've taken to do this and will share your feedback with our teams internally. Thank you for allowing us to be a partner in your journey. It's our privilege to be of service. Thank you, Mei Customer Marketing @ SiteMinder

DB

Dominik B.  
Owner  
  
Used the software for: 2+ years

### "Excellent"

January 22, 2018

5.0

Pros

At our hotel (Hotel & Gasthof zum Hirsch) we have been using SiteMinder technology for 3 years. We love that we can make changes to our Canvas website without needing professional IT background. Our direct bookings have increased by around 18%, we have more independence for 3rd parties and we are gaining a lot more traffic.

Cons

.....

Review Source

Response from SiteMinder

January 23, 2018

Hi Dominik, Thank you for reviewing SiteMinder. We're pleased to hear that you are having a positive experience using our software for your hotel, Hotel und Gasthof zum Hirsch. We can't wait to continue to work with you to achieve more success in the future. Thanks, The team @ SiteMinder

HA

Humberto A.  
eCommerce  
Hospitality  
Used the software for: 1-2 years

### "A great cloud services bundle"

June 14, 2019

5.0

I work with many hotels, and having a tech solution that helps me save time and save money to the hotel is a must. I came upon siteminder looking online and I have already implemented it on several properties. Has everything you need to control your inventory and avoid overbookings. The website templates are also great, ease to use and fast. Its a tool that does what is meant to, helps you save time and helps you sell more.

Pros

Ease of use. Calendar grid lets me control everything Fast website builder Easy connection to OTA´s

Cons

Creating promotions on the booking button app should be better looking, not just a code

Review Source

Response from SiteMinder

June 17, 2019

Hi Humberto, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us. Thanks, Lauren

KB

Kongkan B.  
Manager  
  
Used the software for: 2+ years

### "Easy to use software and help us save much time!"

December 26, 2017

5.0

Pros

This channel management software help us save time a lot when compare to update manually in each channel. Report is also useful for check guest check in and check out dates.

Cons

Sometime the inventory update delay 5 - 6mins, but this isn't happen frequent. It would be great if system can instantly update.

Review Source

Response from SiteMinder

January 7, 2018

Hi Kongkan, Thank you for taking the time to review SiteMinder. We're happy to hear that you have had a positive experience with our software and look forward to continuing to work with you to help your property reach its full potential. Thank you for your feedback on our inventory update loading times, we will pass this onto our product team. Thanks, The team @ SiteMinder

CD

Carles D.  
Dirección  
Hospitality  
Used the software for: 2+ years

### "Un solo click, todos los canales actualizados."

August 10, 2023

5.0

Pros

Lo mejor es que con una buena configuración inicial, ya no te tienes que preocupar más de overbookings, de aperturas y cierres masivos, de cambios de tarifas. Los cambios de precios son más cómodos que nunca!

Cons

La configuración inicial requiere algo de formación.

Review Source

Response from SiteMinder

August 18, 2023

Hi Calres, Thanks for sharing your thoughts! We're thrilled you're enjoying our one-click channel updates and finding them convenient for managing overbookings, openings, closings, and rate changes. If you need assistance with the initial setup, we're here to help. Just reach out to our support team anytime. We appreciate your feedback and look forward to making your channel management experience even better. Regards, Ereena R.

Zorica K.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Great tool for hoteliers!"

May 18, 2022

5.0

Pros

User-friendly, clear, fast, great support... Started to use it a month ago and haven't explore all its functions yet.If all the functionalities are as the basic ones, I will remain life-time SiteMinder user.

Cons

I believe single and multiple occupancy set up have a large space for improvement.

Review Source

Response from SiteMinder

May 26, 2022

Hi Zorica Thank you for taking the time to leave us a review. We are happy to hear that you find SiteMinder clear, fast and user-friendly. A customer like you makes us want to strive for better, especially when you mentioned that you would remain a SiteMinder lifetime user. We are so honoured by your feedback! This can be done about single and multiple occupancies set up but depending on the upper channel rates. We suggest you contact the support team to assist. Let me know if there's anything I can assist you with. Thank you! Best regards, Ereena R.

VR

Verified Reviewer  
Web Developer  
Hospitality  
Used the software for: 6-12 months

### "SiteMinder Got the Job Done"

April 12, 2019

4.0

SiteMinder was able to promote our listings on sites that require a partnership to do so and on this merit they did a good job.

Pros

We were able to promote booking options on sites like TripAdvisor.

Cons

You are forced to use their booking engine which wasn't really setup for how we facilitate online bookings. The booking engine does not include a decent templating system so you are left with a generic looking checkout process.

Review Source

Response from SiteMinder

July 26, 2019

Hi! First of all, thanks so much for taking time out to review us. We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en\_US We value the feedback we receive from our customers and are continuously working to improve our service, so thanks again for taking the time to share this with us. Thanks, Misha

AA

Alex A.  
Reservations Supervisor  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Support for Using Software is Excellent"

July 9, 2019

4.0

Overall, I find the system somewhat confusing, however the support team assist as best they can. I would say I am pretty tech savvy, and my issues are likely to do with the fact I was not on the team that chose and implemented this system.

Pros

The number of channels Siteminder connects with allows us a very simplified method of linking and updating our huge number of packages and rates options to many different channels.

Cons

I find the set-up often counter-intuitive and I rely heavily on the support team to talk me through various changes I need to make.

Review Source

Response from SiteMinder

July 25, 2019

Hi Alex, First of all, we really appreciate your honest and insightful feedback. Thank you so much! Your feedback on the experience is invaluable to us and has been shared with our teams. We've been working hard to improve things for customers and are excited about what's coming down the pipe to make the experience much better! Stay tuned as we'll be sharing alot of new updates very soon. Thank you for trusting us with your business and we look forward to supporting you ahead. All the best, Mei SiteMinder

MM

Maggie M.  
Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "Channel manager for mid-size properties"

January 18, 2022

4.0

Pros

Simple to use and navigate as a channel manager, easy to set up restrictions.

Cons

Integration with some OTAs arose with some issues and was a little slow.

Review Source

Response from SiteMinder

May 26, 2022

Hi there, We are so happy to hear you are enjoying your experience with SiteMinder. Reading this has made our day. Thank you for taking the time to leave positive feedback about how simple you found navigating the Channel Manager. Don't forget, if you need help with anything, please jump on our 24/7 chat. One of our team will be more than happy to assist you. Thanks!

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