# Page 8 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123133/SiteMinder/reviews

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SiteMinder

4.2 (257)

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Last updated March 13th, 2026

# Page 8 - Reviews of SiteMinder

## Showing most helpful reviews

Showing 176-200 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DN

Dennis N.  
Director of sales and marketing  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "It must have create more functions "

November 5, 2019

5.0

Good but wish more

Pros

Easy to use and connect with all channel distributions we want

Cons

A little and simple functions, no analytic the figures

Reason for choosing SiteMinder

easy to use

Review Source

Response from SiteMinder

November 6, 2019

Hi Dennis, Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. All the best, Misha

SS

Saay S.  
General Manager  
Management Consulting  
Used the software for: 2+ years

### "very satisfied system"

February 14, 2020

5.0

perfect, for our two properties,

Pros

i used siteminder sine almost 6 years a go and very satisfied-network system

Cons

very much likes to use siteminder and happy to be continue

Review Source

Response from SiteMinder

March 5, 2020

Hello Saay, Thank you for taking the time to review SiteMinder! Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you have had great success using our system over the years. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

NA

Nicolas A.  
MD  
Hospitality  
Used the software for: 2+ years

### "Excellent"

July 9, 2019

5.0

This is an excellent product. Highly recommended

Pros

This is a fantastic product. Has helped our organisation a lot.

Cons

Connection to some channels might be a bit difficult but this is due to the channels and not Siteminder

Review Source

Response from SiteMinder

July 11, 2019

Hi Nicolas, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten such great results using the product and we're so happy to hear that it's been beneficial to your business! Thanks again for being a customer. It means a lot to us. Thanks, Lauren

WS

Wayan S.  
Sales Manager  
Hospitality  
Used the software for: 2+ years

### "Excellent Channel manager"

August 5, 2016

5.0

If we request for accessing rate plan for New Online Agent, Siteminder Team immediately respond our inquiry. The Extranet in Siteminder is easy to use. We can know a lot of Online Agents which have been joining with Siteminder.com so that we can contact several of the potential Online Agents operators to make contract agreement . Siteminder.com give us flexible payment process. Indeed we have enjoyed to make working relationship with Siteminder.com. We are very satisfied with the Channel manager.

Pros

Updated rates and room availability

Cons

Increase or decrease the percentage of ROOM RATES in Channel's menu

Review Source

Response from SiteMinder

August 9, 2016

Hi Wayan, Thank you for taking the time to review us, we appreciate it. We are glad to hear you are enjoying your experience with SiteMinder. We have taken your feedback on board regarding room rate percentage changes, we will keep you updated. Regards, The Team at SiteMinder

RT

Rae T.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Reservations without trying"

August 27, 2019

4.0

Pros

Did not require a lot of interaction if you didn't want to change things too often.

Cons

Needed to be manually adjusted. Did not integrate with my software, but that could of been my choice.

Reason for choosing SiteMinder

Franchise made the decision.

Review Source

Response from SiteMinder

August 29, 2019

Hi Rae, Thank you for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us. Thanks, Misha

PS

PEDRO S.  
direccion  
Hospitality  
Used the software for: 2+ years

### "CHANEL MUY FACIL DE USAR Y SENCILLO"

June 7, 2021

5.0

TODO CORRECTO

Pros

FUNCIONALIDAD DE USO Y INVENTARIO MUY VISUAL

Cons

PLANTILLA DE INVENTARIO DE SOLO 15 DIAS Y FALTA DE APLICACION PARA MOVILES

Reason for choosing SiteMinder

EL COMERCIAL ME AYUDO A DECIDIR

Review Source

Response from SiteMinder

June 11, 2021

Hola Pedro, Muchas gracias por compartir tu opinion con nosotros. Nos encanta escuchar que estes contento con nuestro Channel Manager y nos complace hacer saber que ya estamos trabajando en la aplicacion mobile para que puedas realizar todos tus actividades desde cualquier lugar. Te haremos saber cuando este lista. Gracias por tu apoyo y confianza en nosotros, Saludos cordiales, Jessica

NN

Nasuwarta N.  
Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "Siteminder Channel Manager and Bookingbutton"

May 27, 2021

5.0

Changing the prices and make more revenue from wherever I work

Pros

Easy to use making it easier to work from every where

Cons

Everything's is fine with siteminder and the person at call center very helpful.

Review Source

Response from SiteMinder

May 30, 2021

Hi Nasuwarta, Thank you so much for your review! It's really good to hear you are having a great experience with our products and customer support. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions. Thank you again for trusting us to be your partner. Kind regards, Jessica

RA

Rian A.  
Sales Executive and E-Cmmerce  
Hospitality  
Used the software for: 1-2 years

### "Customer Service"

October 29, 2019

5.0

good

Pros

Please the CC is available when we have any problem and it would be great if you have official office in Bali

Cons

The system and easy to use. I use the Siteminder from the previous company as well

Review Source

Response from SiteMinder

November 5, 2019

Hi Rian, Thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. We will take your feedback to our support team. Thanks for sharing! Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. Thanks, Misha

Ana F.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Great Channel Manager"

December 7, 2018

5.0

Pros

This a great channel manager with lots channel distribution. It works perfectly. no problems with double bookings.

Cons

The customer support is bad. They take more than 24 hours to give an answer, which is a long time when you're dealing with reservations. The custom support was one of the reasons I changed to another.

Review Source

Response from SiteMinder

January 21, 2019

Hi Ana, Thank you so much for taking the time to give us your honest feedback. We're thrilled that Channel Manager is really hitting the mark for your distribution needs! With regards our feedback on Customer support is noted and I've passed this onto our Customer team. We do understand that you need to handle your guest reservations quickly. We promise that we are striving to improve on our support responsiveness. Finally, thank you for trusting us to be your channel management partner. Please let me know if there's anything else we can assist you with. Have a great day ahead! Sincerely, Mei

VR

Verified Reviewer  
Marketing Manager  
Real Estate  
Used the software for: 1-2 years

### "Probably the best channel manager on the market"

June 5, 2018

5.0

Great channel manager connecting with lots of PMS too.

Pros

We have been using SiteMinder for a few years now and it has always been reliable. Rates and availability are always syncing with all the online channels. They also have other great features like Bookingbutton that can power our direct booking site.

Cons

It's a simple enough tool for everyone to use. I don't have any negative opinions about SiteMinder. It just works!

Review Source

Response from SiteMinder

June 18, 2018

Thanks so much for leaving such a great review - we're thrilled to hear you're getting everything you need from our technology. Do let us know if there's ever anything we can do for you and your hotel. Thanks again, Clare @ SM

KM

Katelyn M.  
Guest Experience Host  
Hospitality  
Used the software for: 6-12 months

### "Increase Sign-On Efficiency"

April 11, 2019

5.0

Overall, this software is great for web-based authentication and allows for employees to sign on and follow policy within the company. Customer support can be lacking at times, but they are needed so rarely with the software that it does not make a significant difference.

Pros

This software is great for creating efficient sign-on practices and allowing policy-based authentication. It is very simple to use and set up and gets the job done.

Cons

Sometimes there are technical issues to be solved and customer support is not the greatest, so it is hard to easily get past those issues.

Review Source

Response from SiteMinder

May 12, 2019

Hi Katelyn, First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. It's excellent that you've gotten great results using the product! Thanks again for being a customer. It means a lot to us. Best, Lauren

ML

Mase L.  
Marketing Director  
Hospitality  
Used the software for: 1-2 years

### "In Dire Needs of Updates"

February 3, 2022

2.0

Pros

This review is in reference to the BookingButton specifically - it \*does\* get the job done, but not without a struggle.

Cons

The backend interface is straight out of the 90s. Simple tasks like uploading photos is needlessly time consuming (manually uploading one at a time with no stored gallery?). Customer service is generally unhelpful. This could be solid software if they, frankly, cared about their customer's experience.

Review Source

Response from SiteMinder

May 19, 2022

Hi Mase, Thank you for taking the time to share your experience with us - we read every single response. We're sorry to hear that your experience with us didn't live up to our usual standards. Your honest feedback is very much appreciated would you be able to send us your details? Just so I can get someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please drop me an email ereena.rosli@siteminder.com - I'll make sure that your queries will be address as soon as possible.

JT

Jozef T.  
Hotel Manager  
Hospitality  
Used the software for: 2+ years

### "Great product "

July 4, 2016

5.0

We are a small Boutique Hotel with 27 rooms. We have been using siteminder for almost 7 years now. Good thing with siteminder is that they always improving their products, upgrading some of the features but still keeping it very easy to use it. I used other products before, updates were very slow compare to siteminder.

Pros

user friendly quick updates

Cons

I can't think of any negatives.

Review Source

Response from SiteMinder

July 4, 2016

Hi Jozef, Thank you so much for your wonderful feedback, loyalty and support. We look forward to working with you for years to come. Regards, The Team at SiteMinder

GR

German R.  
Direccion  
Hospitality  
Used the software for: 2+ years

### "Perfecto para nuestro Negocio"

May 26, 2021

5.0

Llevamos 3 años utilizando el Channel y es estomos muy contentos, ha sido un acierto

Pros

Facil de manejar, atencion al cliente muy muy buena, Respuesta rapida

Cons

Por decir algo el Precio, se podria ajustar un poco

Reason for choosing SiteMinder

Por lo descrito anteriormente

Review Source

Response from SiteMinder

May 30, 2021

Hola German, Muchas gracias por tomarte el tiempo de compartir tu opinion. Estamos felices de ofrecerte una plataforma que se ajuste a tus necesidades. Apreciamos por tu apoyo, Jessica.

MS

Marianne S.  
Owner BnB  
  
Used the software for: 1-2 years

### "Site Minder is like a personal assistant, taking care of the bookings when we are not available."

December 6, 2017

5.0

Pros

What I like most about this software, is the peace of mind knowing that the bookings are taken care of & I do not have to be concerned about double bookings. Especially as we are in Australia & a lot of our guests are from Europe & America, which is on a different time zone. Before we had SiteMinder we had a few double bookings & we had to relocate the guests to another BnB, which was disappointing for both us & the guests. The system is easy to access & navigate through, especially if you need to adjust the rooms availability due to a cancellation, or you need to close the rooms if you are going on a vacation yourself. It is reassuring that the rooms are showing the correct availability.

Cons

Overall, there is nothing to complain about. I just have to be aware if there is a cancellation, to go into the site & re-open the rooms. This is not a problem as the access is easy & straight forward.

Review Source

Response from SiteMinder

December 7, 2017

Hi Marianne, Thank you for the great review. We love hearing feedback from our customers and really appreciate you taking the time to tell us about your experience. We look forward to continuing this journey with you. Thanks, The team @ SiteMinder

RL

Rob L.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Excellent Channel Manager - Fantastic Support"

July 7, 2016

5.0

We are a boutique hotel of 14 rooms and have been using SiteMinder (and the Booking Button) for over 7 years. One of the great things about this product is it is in constant development. New features are released regularly, and the product evolves with market feedback. Compared to most software companies one of the best things about Siteminder is their support. A phone call to an Australian call centre, no waiting on hold for hours, and satisfactory and immediate assistance!

Pros

Easy to use, functional, great support

Cons

Nothing to report

Review Source

Response from SiteMinder

July 8, 2016

Hi Rob, Thank you for your amazing review and support over the past 7 years. You are truly a SiteMinder advocate and we love having you be a part of the SiteMinder family. Regards, The Team at SiteMinder

KW

Kerry W.  
General Manadwd  
Hospitality  
Used the software for: 1-2 years

### "Ease of use"

February 5, 2019

5.0

More direct bookings. Also leading to more 3rd party bookings.

Pros

Easy to use software for website to book directly through to property as well as in GDS.

Cons

I think the most confusing part was the website not having GDS included. Confusing to set up.

Review Source

PH

Pearly H.  
Revenue Manager  
Hospitality  
Used the software for: 1-2 years

### "Good Solution Software"

October 25, 2019

4.0

Good and satisfied

Pros

The system is easy to manage when you would like change rates, update inventory

Cons

So far so good for me at the moment, can't recall

Review Source

Response from SiteMinder

November 1, 2019

Hi Pearly, Thank you for taking the time to review SiteMinder! We really appreciate you feedback. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha

RD

Rob D.  
Resort Manager  
Hospitality  
Used the software for: 1-2 years

### "Works as it should"

October 2, 2019

4.0

Pros

As stated in my review it works as it should, which as I am sure most people are aware that is rare these days.

Cons

Every now and again it will glitch, but overall I would says its works as it should 98% of the time.

Review Source

Response from SiteMinder

October 8, 2019

Hi Rob, Thank you for taking the time to review SiteMinder! Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. Thanks, Misha

EA

Elena A.  
Revenue Manager  
Hospitality  
Used the software for: 1-2 years

### "Review"

May 4, 2021

5.0

Buena

Pros

Claridad, la encuesta está resultando complicada de acabar

Cons

Un informe con las fechas en las que no ha disponibilidad y de las fechas en las que hay un cierre hecho en siteminder y de restricciones.

Review Source

Response from SiteMinder

May 7, 2021

Hola Elena, Hola Helena, gracias por compartir tu opinion con nosotros. Nos encanta saber que estes muy satisfecha con nuestra plataforma. Gracias por tu sugerencia. Nuestro equipo siempre esta buscando la manera de innovar y mejorar nuestros productos. Es por eso que tu opinion es muy importante para nosotros. Gracias por elegirnos. Seguiremos trabajando para ofrecerte la mejor experiencia. Jessica.

Wahyu A.  
Reception  
Hospitality  
Used the software for: 6-12 months

### "Easy for use"

June 13, 2020

5.0

Need maintainance in conection,we can use easy for the web

Pros

Good for manage our travel, So easy for use application, And i like for this website because so many travel can we manage..

Cons

Need change for menu, Some time lagging if i use in my pc Conections must be very stabil But over all good

Review Source

BR

Blanca R.  
eCommerce & Distribution Manager  
Hospitality  
Used the software for: 1-2 years

### "Actualización inmediata"

May 18, 2021

5.0

Conectividad y actualización inmediata, facil y amigable acceso y configuración

Pros

es muy fácil y rápido conectar canales, ademas la actualización es inmediata

Cons

no tener mas cleintes elegibles para conectar y que no podamos ver configuracion taxes-distribucion

Review Source

Response from SiteMinder

May 21, 2021

Hola Blanca, Muchas gracias por compartir tu opinion con nosotros. Nos alegra escuchar las sugerencias de nuestros clientes y saber que estan contentos con nuestro servicio. Nuestro equipo tendra en cuenta tu sugerencia y esperamos que podamos ofrecer mas opciones a futuro. Gracias por tu apoyo y por elegirnos. Saludos, Jessica

FF

Fadli F.  
Ecommerce Executive  
Hospitality  
Used the software for: 2+ years

### "Excellent assistance, thank you!"

August 8, 2016

4.0

We are running at total 32 Rooms distributed on 9 active OTAs. Siteminder has do a lot to assist us in managing and distributing our room rate and availability with zero failure. It gives us more time to manage other things in our hotel.

Pros

Easy of use, features , friendly and very helful customer support

Cons

Everything is just fine so far

Review Source

Response from SiteMinder

August 9, 2016

Hi Fadli, Thank you kindly for your review. We are glad to hear you are enjoying your experience with SiteMinder. You are able to implement TheBookingButton as an iframe within your website. Please contact SiteMinder Support if you would like further information on how to do this. Regards, The Team at SiteMinder

HF

Hayley F.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "The transition from being part of a chain group to taking ownership of SiteMinder was easy"

October 18, 2017

5.0

Pros

Being able to control our rooms, rates, stop sell dates, min. stays etc in one easy place. Moving to SiteMinder after being part of a chain group was made easy by the SiteMinder team and the training & support given.

Cons

Not being able to update past a year or so into the future. Sometimes the logging in can be difficult. An old password seems to be "remembered" by the system and each time I log in I have to delete that old one and re-enter with the correct updated one. That can be time-consuming.

Review Source

Response from SiteMinder

November 27, 2017

Hi Hayley, Thank you for taking the time to review our software. We value your feedback and will pass it onto our product teams to ensure we are continuing to improve our product for our customers. We are happy to hear that you were satisfied with the transition and the support you received from the team. If you have any further questions or comments please don¿t hesitate to get in touch. Thanks, The team @ SiteMInder

SL

Saily L.  
Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "Easy access for new user"

May 26, 2021

5.0

Easy to update room inventory, rates and rate plan status (open/close) only not easy to set up online agent with 2 platform (BAR and BAR net)

Pros

just one button can access to make rate change easy to update for long period by using copy function

Cons

If the supplier is requested for net rate, how to calculate the net rate by pushing BAR net rate to 3rd party's platform.

Review Source

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