# Page 9 | SiteMinder Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is SiteMinder the right Hotel Channel Management solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123133/SiteMinder/reviews

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SiteMinder

4.2 (257)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of SiteMinder

## Showing most helpful reviews

Showing 201-225 of 257 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MH

Monique H.  
Business Development Manager  
Hospitality  
Used the software for: 1-2 years

### "SiteMinder has been an amazing tool for our company, reducing work load and increasing revenue. "

March 27, 2018

4.0

This tool does the work that an assistant would do for me.

Pros

The thing I like most about SiteMinder is its functionality, we have live connectivity to a wide number of OTAs and it has reduced workloads and increased revenue.

Cons

The only thing that I do not like sometimes is that I get confused with the connectivity and rates, if clients will sell at a dissociated rate that they take off or if I am to take it off.

Review Source

Response from SiteMinder

April 18, 2018

Hi Monique, Thanks for the positive feedback. We're sorry to hear you sometimes get confused with the connectivity and rates. If you would like, I can organise a time for a member of our support team to give you a call and run your through the best way to use it. Let me know if you would like me to arrange this. Thanks, Kaitlyn @ SiteMinder

DH

Dewi H.  
E-commerce Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Customer support "

June 29, 2021

5.0

Fast response especially for customer support

Pros

More easily to set up connectivity with active channels

Cons

Really takes time mapping some channels that's not available on your listed

Review Source

ML

Michael L.  
Manager  
  
Used the software for: 2+ years

### "Bellview Motel "

July 4, 2016

4.0

I have been in this industry for over 20 years and only have used SiteMinder for the last 6 years while I have been at this Motel and find it so useful and easy to use and would recommend it to anyone else think about using it.

Pros

It makes my job a lot easier with bookings and SiteMinder always keeps me up to track with anything happening on my internet bookings.

Cons

I have no bad things to say

Review Source

Response from SiteMinder

July 4, 2016

Hi Michael, Thank you very much for your feedback. We love hearing how SiteMinder has assisted in the operation of your Motel. Thanks for your loyalty and support. Regards, The Team at SiteMinder

MG

Murray G.  
  
Hospitality  
Used the software for: 2+ years

### "Great products"

August 21, 2016

5.0

Here at Bolton on the Park, we use The Channel Manager and TheBookingButton and find that they work really well for us. The Channel Manager makes it easy to manage all of our channels and inventory on one platform - I couldn't imagine what my life would be like without SiteMinder!

Pros

Easy to use

Cons

Would like to see improvements to it's promotional capabilities

Review Source

Response from SiteMinder

August 23, 2016

What a nice review - thanks so much for taking the time to give us your feedback! We'll definitely let the product team know your thoughts on promotional features - there's always new capabilities coming up on the roadmap! Thanks again, the team @ SiteMinder

MV

Marlies V.  
Reservations Manager  
Hospitality  
Used the software for: Less than 6 months

### "Customer Support is the worst I've ever experienced"

July 13, 2017

2.0

Pros

The design is nice, colourful.

Cons

Customer Support is the worst I've ever experienced. I've had people from the support team being very rude and impatient on the phone. And they really don't help you. They simply give you links for help pages to read to get your answer. When I try to get help online, it takes AT LEAST 2 or more days to get an answer, and most of the time the answer is not a satisfactory one. I tried to make an official complaint with the company, but when I ask where to send my complaint to, I just DO NOT get any answer! And I've asked many times! And the most unbelievable fact of it all is... they don't give 24/7 support, and do not work in the weekends! How is that ever possible in hotel business? I feel very helpless with this company and I would NOT recommend to work with them. Ever.

Review Source

Response from SiteMinder

July 20, 2017

Hi Marlies, Thank you for taking the time to send through your feedback, we are constantly trying to improve our service and this feedback is very valuable. We have escalated this to our customer success and management team, who as you know, have been in touch to discuss. The team will continue to work with you to work through the issues you are having and we hope to resolve them soon. The team @ SiteMinder

VL

Vegas L.  
Director of Revenue & E-Business  
Hospitality  
Used the software for: 6-12 months

### "Easy to manage"

May 19, 2021

5.0

Siteminder is a powerful software (channel manager) that used so far, and is reliable and stable.

Pros

Easy to manage the room inventory and rates in one platform, and the integration with PMS is efficient, smooth.

Cons

Need to develop more travel agents are on the list

Reason for choosing SiteMinder

As we planned to change our existing PMS (opera) to Chambridge-Shiji, and it is a package in one.

Review Source

Response from SiteMinder

May 23, 2021

Hi Vegas, Thank you so much for your time sharing your feedback. We have over 450 travel agencies and our team is always looking to add more. We will keep you updated on any new channels added to our platform. So you don't miss out on anything! Thanks for trusting us to be your partner, Warmest, Jessica

AR

Ando R.  
Sales manager  
Hospitality  
Used the software for: 1-2 years

### "Site minder review by Soanambo Hotel"

February 23, 2022

4.0

Pros

The room inventory, the booking button and tyhe channel manager

Cons

If Site minder can allow multiples administrators, it would be good

Review Source

Response from SiteMinder

May 26, 2022

Hi Ando, Thank you so much for leaving us a positive review. We are happy to hear that you enjoy using the booking button and channel manager! SiteMinder allows multiple administrators as per your recommendation. Please find it here https://help.siteminder.com/s/article/User-Management?language=en\_U Meanwhile, if you need us, we are here 24/7 via our chat. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help. Thanks!

KD

Khatchik D.  
assistance manager  
Hospitality  
Used the software for: 2+ years

### "Great, easy to use, reliable and very efficient."

December 13, 2017

5.0

Pros

We've been using SiteMinder technology for 3 years. SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.

Review Source

Response from SiteMinder

December 14, 2017

Hi Khatchik, Thanks for taking the time to review SiteMinder. We're excited to hear that our technology has helped your hotel, Metro Hotel Stockholm AB take control over your bookings and availability. We look forward to continuing to help your staff and sharing more success in the future. Thanks, The team @ SiteMinder

KD

Kevin D.  
Manager  
Hospitality  
Used the software for: Less than 6 months

### "Customer Service - Nill"

October 31, 2019

5.0

Wished I had gone with one of my other options.

Pros

Channel Manager is sufficient for my needs.

Cons

Customer Service contact time is POOR. Customer service should use team viewer to gude clients with issuesa and not just send an email to sort it out yourself with.

Reason for choosing SiteMinder

The product works fine but I had to pay for setup and mapping assistance.

Review Source

Response from SiteMinder

November 5, 2019

Hi Kevin, Thanks again for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. Many of our 35,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing. Kindly let me know if there's anything else I can help you with to give you a great experience with Siteminder. If you are currently facing any unresolved issues, please let us know. If you have a preferred time you'd like us to reach you and a preferred number - please do let me know and I'll get them to contact you as quickly as I can. We thank you again for trusting us as a customer and look forward to solving your issues. Thanks, Misha

HS

Heike S.  
Inhaberin  
Hospitality  
Used the software for: 1-2 years

### "Support"

May 14, 2021

5.0

Sehr guter Support und Hilfestellung.

Pros

Übersichtlich............................

Cons

keine, da finde ich jetzt zum Beispiel nicht gut, dass ich hier mehr schreiben muss als ich möchte

Review Source

Response from SiteMinder

May 20, 2021

Hallo Frau Schillbach, vielen Dank, dass Sie uns so eine positive Bewertung gegeben haben. Es freut uns zu horen, dass Sie so eine gute Erfahrung mit unseren Produkten, und mit unserem Kundendienst hatten. Wir wissen die Zusammenarbeit mit Ihnen zu schatzen. Mit freundlichen Gru?en, Jessica

TS

Tony S.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Easy to use Channel Manager"

June 30, 2016

5.0

Easy to use friendly Staff Great Sales Department being loyal customer for three years never had an issue if there was an issue it was resolved promptly and efficiently

Pros

Easy to manage overall e.g rates room allocation setting up room mapping and cloud based access from any device

Cons

Can't fault as it is very user friendly

Review Source

Response from SiteMinder

June 30, 2016

Hi Tony, Thank you very much for your wonderful feedback and ongoing support, from all of the team at SiteMinder. We look forward to many more years of working together. Regards, The Team at SiteMinder.

jJ

jan J.  
owner  
Hospitality  
Used the software for: 2+ years

### "Siteminder Review from Kamala Dreams"

July 29, 2016

4.0

I find the Online Customer support too slow. Although the automatic reply with the case number follows immediately upon the online sup\[port request, the answer takes on average two to three days

Pros

Ease of use

Cons

in case of cancellation of a booking, the system does not adjust the room availability

Review Source

Response from SiteMinder

August 2, 2016

Hi Jan, We appreciate your feedback. We're sorry you didn't receive the usual SiteMinder service we pride ourselves on. I will escalate this and have a member of our support team contact you to discuss your queries. Regards, The Team at SiteMinder

JH

Johanna H.  
Gerente  
Hospitality  
Used the software for: 1-2 years

### "Apoyo para gestión hotelera "

May 26, 2021

5.0

Pros

Es nuy amigable . El servicio al cliente es muy rapido y resuelven rápido solicitudes

Cons

A veces hay que hacer o completar muchos pasos o procesos para crear algo nuevo

Reason for choosing SiteMinder

Servicio al cliente y precio

Review Source

Response from SiteMinder

May 30, 2021

Hola Johana, Gracias por compartir tu opinion con nosotros. Es una dicha ver que estes muy satisfecha con nuestros productos y nuestro servicio al cliente. Seguiremos trabajando para ofrecerte una muy buena experiencia. Gracias por elegirnos. Saludos, Jessica

IM

Iván M.  
Encargado  
Hospitality  
Used the software for: 1-2 years

### "Gestión "

June 7, 2021

5.0

Mi experiencia es buena por que me ahorrado mucho trabajo y tiempo.

Pros

Lo que más me ha gustado es que es efectivo y muy intuitivo.

Cons

Tener que poner los precios todos los años

Review Source

Response from SiteMinder

June 11, 2021

Hola Ivan, Muchas gracias por compartir tu experiencia con nosotros. Nos alegra enormemente que nuestro sistema te este ayudando a realizar todas tus tareas eficientemente. Seguiremos trabajando para ofrecerte un servicio de calidad. Gracias por tu confianza en nosotros y todo apoyo. Saludos cordiales, Jessica

GF

Gail F.  
Business Owner/Manager  
Hospitality  
Used the software for: 2+ years

### "Very happy customer"

July 7, 2016

5.0

We use two SiteMinder products - The Channel Manager and TheBookingButton. Integration is very easy and overall SiteMinder saves us a lot of time so we can spend more time tending to our guests. The Channel Manager also gives us peace of mind as we don't have to worry about double-bookings.

Pros

Ease of use, great support

Review Source

Response from SiteMinder

July 7, 2016

Hi Gail, What wonderful feedback, thank you so much. We love hearing how much of a difference our products can make. Thank you for your support and we look forward to many years of working together to come. Regards, The Team at SiteMinder

LA

Laura A.  
Owner  
  
Used the software for: 2+ years

### "Site minder is the complete package"

December 11, 2017

5.0

Pros

The staffs instant and professional help. The bookings were flawless.The staff helped me through changes quickly and easily

Cons

all good. There were no cons. I am not an IT wizard. Every one was so patient. The training was very helpful.

Review Source

Response from SiteMinder

December 12, 2017

Hi Laura, Thanks for taking the time to review SiteMinder. We value the feedback from our customers and are very happy to here that our staff have helped you have a positive experience. Thanks, The team @ SiteMinder

Aaron B.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "Good integration tool as Channel Manger"

April 29, 2021

4.0

It is a good toll in our case to integrate between our PMS system and the OTAS that we work with such as Expedia and Booking.com

Pros

It has many features and it is widely recognized by different OTAS and PMS systems. It is very complete system and relatively straightforward to use.

Cons

Some features are a bit complicated to operate and then you would need to see a tutorial or contact customer support to understand the procedure.

Review Source

Response from SiteMinder

May 7, 2021

Hi Aaron, Thank you so much for taking the time to share your feedback. We are thrilled to hear you are making the most out of our platform. We are always ready to help you out on anything you may need. Our support team is available 24/7 via chat for any questions, and we also have plenty of resources and training materials on our knowledge base page. Feel free to check them out on the link below. https://help.siteminder.com/s/?language=en\_US Thanks again for your time and trust. We loved hearing your thoughts and so greatly appreciate your partnership with us, Aaron! Warmest, Jessica

DY

Dewi Y.  
Reservation and Revenue Manager  
Hospitality  
Used the software for: 2+ years

### "New rate plan "

July 16, 2021

5.0

dealing with \[SENSITIVE CONTENT\] is amazing, issue is sorted

Pros

Intergrate to many channels, easy to use

Cons

all good, may be I need more training so if you can assisgn someone from your team to train me will be great

Review Source

DS

Dominic S.  
owner  
Hospitality  
Used the software for: 2+ years

### "SiteMinder"

August 2, 2016

4.0

We have been using Siteminder for a number of years, saves time in trying to update individual websites.

Pros

Easy to use

Cons

Would like to be able enter cents as well in prices ie. $28.50

Review Source

Response from SiteMinder

August 5, 2016

Hi Dominic, Thank you very much for your review, we are always happy to hear that we are saving you time. Regarding your request to enter cents in prices, thank you for this feedback, I have passed this on to our development team. Regards, The Team at SiteMinder

WS

Wayan S.  
Director of Sales  
Hospitality  
Used the software for: 2+ years

### "5 years experienced with Site Minder at onine Agent "

July 7, 2016

5.0

Easy to maintain and upload the room rate for many online travel agent, very fast to connect to the site minder trough any provider.

Pros

easy to connect with cannel and the person in charged was very helfull

Cons

No

Review Source

Response from SiteMinder

July 7, 2016

Hi Wayan, Thank you so much for your great feedback and for being a wonderful SiteMinder advocate. We looking forward to continued partnership with you for years to come. Regards, The Team at SiteMinder

CA

Christiane A.  
Head of Sales, Marketing & Operation  
Hospitality  
Used the software for: 6-12 months

### "Once you are aware of the full use and functionality it is an easy to use system with good functiona"

October 4, 2017

5.0

Easy usage of OTA controlling

Pros

The dashboard with its easy overview \* the way of updating different different room types and rates with almost one click

Cons

The introduction was to "tacky" and quick and with it the start was a bit difficult (it migh be because we are a serviced apartment company and have different needs than a hotel)

Review Source

Response from SiteMinder

November 27, 2017

Hi Christiane, Thank you for taking the time to review our software. We are constantly trying to improve our service for our customers and the feedback you have provided on your experience is very valuable. We are excited to hear that you are satisfied with our system and its functionality. If you have any further questions or comments, please don't hesitate to ask. Thanks, The team @ SiteMinder

LY

Liezl Y.  
Marketing Coordinator  
Hospitality  
Used the software for: 6-12 months

### " All-in-one hotel management system"

July 1, 2021

5.0

Pros

Simple to install and implement, aesthetically appealing and easy-to-navigate.

Cons

Having to update two dashboard to reflect some changes (Front Desk and Booking Button)

Review Source

RC

Robin C.  
Lessee  
Hospitality  
Used the software for: 2+ years

### "My Review of Siteminder"

August 10, 2016

5.0

The ease of using this product is superb and easily learnt. I have used it at several locations in the motel industry.

Pros

As above

Cons

Nothing

Review Source

Response from SiteMinder

August 11, 2016

Hi Robin, Thank you very much for your review, we appreciate it. It is wonderful to hear how our products benefit our wonderful SiteMinder advocates each and every day. We look forward to working with you for years to come. Regards, The Team at SiteMinder

DR

David R.  
Owner  
  
Used the software for: 2+ years

### "Siteminer Great Product"

July 1, 2016

5.0

Just an easy piece of software to use, and helped increase business and simple to use and update at anytime

Pros

Just the ease of use, plus also the added extras that come with that are no extra charge

Cons

N/A

Review Source

Response from SiteMinder

July 1, 2016

Hi David, Thank you so much for your wonderful feedback, loyalty and support. We look forward to working with you for years to come. Regards, The Team at SiteMinder

SS

Samia S.  
Manager  
Hospitality  
Used the software for: 2+ years

### "SiteMinder Reviews"

June 30, 2016

4.0

Very satisfied with SiteMinder. I use it everyday. It helps me to control my room inventory and pricing.

Pros

User friendly. Easy to control. Help me get my jobs done. Price and inventory control.

Review Source

Response from SiteMinder

July 1, 2016

Hi Samia, Thank you very much for your lovely feedback. We look forward to working with you for many years to come. Regards, The Team at SiteMinder

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