# Page 2 | TeamSnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TeamSnap the right Sports League solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123208/TeamSnap/reviews --- TeamSnap 4.2 (157) [View alternatives](https://www.capterra.com/p/123208/TeamSnap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of TeamSnap ## Showing most helpful reviews Showing 26-50 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Loretta S. user Sports Used the software for: 1-2 years ### "Teamsnap...a solid choice." November 15, 2024 4.0 I haven't had to contact TeamSnap so I don't know how their customer service is, but because the product is solid, it isn't an issue. I play on a team that uses TeamSnap and find it never fails to do the job. Pros TeamSnap is easy to use and navigate. The app works well and since TeamSnap has been around for awhile, they have worked out all the bugs and glitches that some of the newer formats are having trouble with. Cons The only reason I rated it a 4 was because as a Canadian, the exchange rate for the use of the product is expensive. Review Source SN Scott N. CEO Consumer Goods Used the software for: 1-2 years ### "Good tool for kid's practices and games" December 30, 2024 4.0 It's a solid tool and we have also used the Stack App Pros Having all of our kid's games and practices in one app Cons There were advertisements and I'm not sure how to import the schedule into my calendar Review Source JT Joelle T. Youth Lacrosse Club Manager/Registrar Sports Used the software for: 1-2 years ### "Almost Great But………Frustrating for Organization Management W/ Multiple Teams or Divisions" June 26, 2021 3.0 I decided to switch our lacrosse club with multiple teams & clinics from another management software after reading positive reviews of Teamsnap. I now realize most of the reviews are from experiences on a single team level, not organizational level. We’ve been using Teamsnap for 2.5 years for registration/payment processing, rostering multiple teams, contact management/communications, and team management, and availability tracking. The software and app are simple to use at the team level, but for organization management some phone support is necessary. The price is low but you pay in hours of frustration. As a youth sports organization administrator I have spent countless hours learning and using Teamsnap. It is tough understanding “best practices” for setting up organizational levels (divisions, teams, and seasons etc). I have read through FAQ’s, watched training videos and how to’s that don’t address some of my specific questions. The biggest problem with Teamsnap for a sports club is the lack of support. There is no phone support at all. Which means I had to spend time and frustrating amounts of brainpower trying to type out explanations of my issue in emails and responses are anywhere from several hours up to 2 days to receive an answer back. Usually first response will link to the how-to guides I have read and do not pertain to my question so it goes back and forth to get an answer. As a parent volunteer this is too frustrating and consuming. Pros This software is excellent for a coach or a manager to use for single team management. It simplifies communicating with players and families. Email or group chats are easy for using amongst players or coaches. You can easily see who is on a team you are a member of. Player availability can be easily tracked for practices and games to help coaches plan. Volunteers or snacks/drink assignments can be created for each game or event. As a parent and a team manager I have very positive experiences using it over multiple years and sports. Both the free and paid team plans are great for a single team. Cons No phone support available. When running an organization an administrator needs the ability to talk to a support person to avoid problems and help with issues that are not covered in how-to’s and help videos. The chat feature on the website is a bot responding with generic help topics that I have already read. Emailing support means waiting days up to a week of back and forth to get an answer that isn’t just linking to helpless how-to’s. Most youth sports are run by volunteers with fulltime jobs outside of team sports management and the time and brain power to implement a paid product like Teamsnap needs better support. I would pay more for phone support. Every registration I set up I think “It will be simple now that I've done it,”. But different variables have made the need for support an issue every season. I have noticed that my issues have been addressed in future how to articles which seems like I am a beta tester for Teamsnap that should be compensated for my time testing their product. I have had some scheduled customer support virtually after weeks of no help and the support team has always been very polite and apologetic and have solved my problems in short time via zoom screensharing. If organization level plans could include customer support access it would solve this very large issue. Reason for choosing TeamSnap See above on why I made the switch. Review Source DC Dave C. Player agent, director Sports Used the software for: 2+ years ### "Keeps making a positive difference to our youth sports program. " August 12, 2020 5.0 Allows our small volunteer lead youth softball organization to operate way above our capabilities from an information technology perspective. It has made our ability to manage registrations and the associated $$ Much more smooth than I ever anticipated. Even in the challenging spring of 2020 when we had to cancel our program because of the Covid pandemic, our ability to offer and process refunds was so simple! Pros It was difficult the first year when we abandoned our in person registration for this online solution. We always looked forward to seeing all the families and softball players in January after many months away and we worried about losing that personal touch. We never should’ve worried as our families and our coaches have all benefited from our transition to team snap. From managing all of our registrations, whether for tryouts, clinics, our regular Rec season or Our summer travel seasons, TeamSnap makes it all easy. Families can keep using their daughters profiles for multiple registrations. We can re-purpose prior registration forms each year with only minor changes. We can easily extract the raw data for more detailed analysis in XLS and to provide coaches with advance looks in preparation for team drafts. Draft night is simple with a click all that is needed to add a player to a team. At the end of the draft meeting, all coaches have all the information needed to welcome players to their team. For our coaches, their season is made simple. As schedules are completed, they loaded into their select teams you say Ivette schedule and they can track players availability for every game weeks, assign snack duty, and keep track of all the scores. They can send emails to/from all of the players and keep parents up-to-date on all activities For our entire program, it is easy to send emails to all the coaches or all the families And keep everyone informed. Cons It would be nice if after the draft meeting, that players/families couldn’t see everything until their coach has completed all of the phone calls. Kind of a hold/release button that A coach could push when he is finished. Sometimes players know who else is on their team and start complaining before coaches even started making phone calls. Review Source MK Marlene K. Owner, Director of Operation Sports Used the software for: Less than 6 months ### "Very Disappointed - Overpromised and Underdelivered" December 10, 2020 2.0 I was trying to get a better way to communicate with our teams and streamline invoicing and payment plans. So far this program has done nothing but take hours out of my day responding to emails from my customers that they can't access their TeamSnap account. Pros The color palate chosen for the software is nice. At this point I'm so frustrated with customer service and all the things that don't work right, that if there were anything good I don't remember. Cons Customer service is a bunch of emails back and forth or a link to a help article. It takes over a week for the Onboarding person to schedule you, but by then you are already knee deep in the program, and guess what, the Onboarding guy has to get back to you with answers to your problems and yes...3 days later, I'm still waiting. You get an hour of their time then it is back to emails again. They want specific examples of the problem with the registration which would be very difficult to explain in words without being able to show them. One phone call could resolve the issue, but instead they'd rather email back and forth for 2 days. My players can't get into the system. Half the parents can't be invited to join because someone in the family has already accepted and that button is now gone. I have parents with the players name in the app. I have families that every time the update one child it changes the name of the other child to the first child then back again. The financials and invoicing is a joke. You can't apply discounts to invoices (we give an early contract signing discount and sibling discounts). You have to do the math and enter the total. Parents will never be able to see what discounts have been applied. Have divorced parents who pay separately. You have two set up two accounts for the player, so now they get two of every email, text, chat, alert. You can't customize the installment payment options. Reason for choosing TeamSnap Sports Engine is used for National and Regional memberships for my club and is the most complicated, poorly designed product ever. Playbook uses a payment processing company that to me was questionable, SportsPlus did not have a user friendly vibe and League Apps didn't have the ability for parents to use their computer, only their phone. Review Source MB Meghan B. Player Sports Used the software for: 2+ years ### "Simple team management" July 21, 2024 5.0 Pros Great app for managing your team, group messaging and calendars are easy to set up. Cons Nothing, it's been great for our team/players. Review Source BH Brian H. Owner Operator Sports Used the software for: 2+ years ### "Software Works Customer Service Does NOT" August 13, 2020 4.0 The software does what it's supposed to do. However, if I would have read this review before investing money, and time in TeamSnap, I would consider other options. Because of that money and time I feel committed, STUCK! I don't have time to learn a new system, nor right now do I care to. I own my business. If I had their customer support I wouldn't have a business. They get away with it because I doubt very seriously if anyone uses their software full time, including their customer support. Most people using TeamSnap must have the time to read article after article or look at screenshots, oh by the way look absolutely nothing like my screen, or watch a video that's so out of date it makes you even more confused. In a day and age when you can get answers to questions almost instantly, it is infuriating to have to wait 7 to 10 hours to find out what box to check on a form you are creating so that it will function the way you want it to. Pros I like the idea of having a software that will integrate into our business that allows us to spend less time on administrative work and more focusing on building our brand Cons It's not the software, its the support! There is a learning curve implementing and setting up the software. AND if you find yourself needing support GOOD LUCK! There is NO phone number, but TeamSnap touts that as they are "providing a greater experience of the product " with personal tutorials and screen shots. BS! "LIVE" support is only available from 9am-1pm MT. (I wish I could work a 4hr Day! Someone has been reading too much Timothy Ferriss!) I use the word live sarcastically, Oh there is a button that says Live Chat, but the majority of the time when you need help and think your going to live chat with someone you get a message saying someone will get back to you within a few hours. Reason for choosing TeamSnap I used it first as a free app for a single team. Later I upgraded to a paid version. Managing a single team is super easy. Now I manage two divisions and 22 teams with the League Plan. Review Source rM robert M. Sr Full Stack Developer Marketing and Advertising Used the software for: 2+ years ### "Facilidad de Gestion de Equipos" November 6, 2022 4.0 Mi experiencia ha sido excelente. Anteriormente solo utilizabamos un grupo de Whatsapp donde muchos mensajes se perdian o era dificil enviar locaciones e instrucciones de manejo para llegar a los estadios o que indumentaria se requeria para cada encuentro. TeamSnap ha solucionado todos esos problemas y la gestion se ha simplificado considerablemente. Pros La gran cantidad de herramientas que posee permiten una gesiton facil y rapida de equipos deportivos, torneos, direcciones geograficas de estadios, y comunicacion interna de los integrantes del equipo. etc Cons La interface podria ser un poco mas user friendly e intuitiva. Reason for choosing TeamSnap Porque ofrecia exactamente las herramientas que necesitaba para gestionar facilmente nuestro equipo de futbol de niños, con comunicacion permanente y simple para los padres Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Obviemante, TeamSnap es una herramienta mucho mas robusta que un simple servicio de mensajes como Whatsap, y permite una gestion completa del equipo, viajes, mapas, comunicacion, etc Review Source VR Verified Reviewer Sr HRIS Analyst Insurance Used the software for: 6-12 months ### "As a parent, you'll thank me!" June 12, 2023 4.0 Pros Kids sports are a lot more work than most think! Having this app honestly makes the organization of the team much simpler. The schedule is added, the location of games, and even the ability to choose a game to bring the snacks for make it super user friendly! Cons The ads everytime you close out a message can get irritating. Review Source SV Salma V. User Sports Used the software for: 2+ years ### "Great App for team management " June 20, 2023 4.0 Overall, it works well for us Pros Scheduling and calendar management is great. Nice to have one place to gather and communicate all team related events Cons Group messaging can be annoying. Once a group chat is created, you cannot add member to the group. Not very efficient in that sense. Review Source Nicole M. Human Capital Outreach and Recruitment Specialist Government Relations Used the software for: 1-2 years ### "Easy team management and communication tool" January 15, 2019 4.0 Team Snap has helped with keeping things organized with my four teams that I coach. It makes it extremely easy to keep in touch with parents and players on everything having to do with the team. Pros It allows for very quick and easy communication with everyone on my team. The site is very easy to navigate and has allows for a multitude of communication methods. I can keep all of the information for my team in one location whether it be team stats, schedules, scores, photos, or documents. I can send mass communications or individual communications out to members of the team. I like that I can add and subtract players easily from my roster. I also like that teamsnap sends reminders out about upcoming events so I don't have to remember to do so. Cons I have not found anything that really sticks out that I dislike about the software except that it takes a while for us to process a refund when we try and send it back through team snap. Review Source LA Lisa A. captain Sports Used the software for: 2+ years ### "Expensive and you still have to watch ads" September 20, 2023 2.0 hate the ads because I pay so much. I should not be subjected to ads. I can understand if its free but its not . Pros Can follow teams easily. Assignments and schedules, availability. Cons The cost. Will be cancelling next year. I have only kept it because the team hates new things and whine. But next year Im cancelling subscription and using the free apps that do the exact same thing. Reason for choosing TeamSnap habit Review Source VR Verified Reviewer Female Program of Excellence Coordinator Sports Used the software for: 2+ years ### "League Administrator" October 17, 2018 4.0 This software has become a 'no brainer' for operations of our association. Managers are give access to their team accounts and the rest is history. Pros With the new features we have been able to use this software for our entire association. I use it to enter team development times and can ensure all parents have been notified with the features provided. I can monitor the teams and their activities. It has made the rostering of teams so easy and provide info to Hockey Canada all in one software. Cons There are additional fees associated with using the Invoicing feature. Review Source Kit B. Athlete Parent Sports Used the software for: 2+ years ### "This is a great app! Tell your coach you gotta have it :)" September 18, 2018 5.0 Pros Very easy to use and lots of features that are helpful. I am a parent of a teen-aged athlete and have a hard time keeping up with her practice, game, and travel schedule. With TeamSnap all that can be put in one central place that's easy to use. There are other features too, like contact info of other parents, who's assigned to bring what at tournament, etc. Anyone can send messages or alerts to coaches, parents, players and it keeps a nice tidy record of it all if you have to go back to review a message. I cannot think of a single bug in the software after 3+ years of using TeamSnap. Also, they have great customer service who helped me when I was having a problem subscribing to TeamSnap calendar from Apple calendar. Cons Honestly, I can't really think of anything negative or a feature that I wish it had. Well done and complete! Review Source Todd M. Community Relations Director Government Administration Used the software for: 1-2 years ### "TeamSnap automates managing my soccer team" November 7, 2018 5.0 Before I used TeamSnap, I had to remember to send email reminders to the team before each game and practice. I had to manage multiple email addresses from some players (parents, grandparents, etc.). I had to check our snack lineup each week and remind the parent who was supposed to bring the halftime and postgame snacks. Now, I can do all that through TeamSnap, and it automates a lot of those functions. All my parents downloaded the mobile app. I no longer have to worry if a player's demail address dropped off the email chain. Pros There are a lot of things I love about this software. I have been coaching youth soccer for almost 10 years. The best feature is the player availability feature. It lets me know who is going to be at each game, and it is easier for the parents to use instead of sending me an email. I also love the automated email reminders so I no longer have to send emails before each game and practice. Cons My soccer team only plays about six months of the year (fall and spring) but I have to pay a yearly fee. It would be nice if I could only have to pay for the months I use it. Review Source Ramin S. Manager Sports Used the software for: 2+ years ### "TeamSnap Review" February 25, 2020 5.0 Overall, the mobile and desktop functionality is what sold me on this tool and why I renew with them every year! Pros The fact that I get an awesome experience on both web and mobile! My players can use this on their phones just as easy as they can while they are at work to update game statuses, etc. Cons The email template for this template is not as friendly as I would like. Formatting is a bit raw and you cannot make emails look as presentable as I'd like. Reason for choosing TeamSnap Mobile functionality! Review Source BE Brad E. President Sports Used the software for: 2+ years ### "Use the free version" November 23, 2021 3.0 Free version is where it’s at. Pros The free version gives you 95% of the value. If you can collect fees with another system, there is no down side to TeamSnap. Cons Customer service (None). If your card expires they simply disable the whole club account with 0 minutes warning. Review Source VR Verified Reviewer Director of Corporate Sales Entertainment Used the software for: 2+ years ### "Organize any team with TeamSnap!" April 26, 2019 5.0 In my opinion, every team should use this application, it\`s awesome! Pros I love how easy it is to keep track of both of my son\`s upcoming games, practices and scores. I can update their status to either attending or declining their attendance with a quick click. It allows coaches and parents to stay connected on one easy to use platform. Cons The corny tag lines they use when uploading new content. Review Source Kirk M. President Legal Services Used the software for: 2+ years ### "Great Team Management Software" June 14, 2018 5.0 Pros I have used TeamSnap to manage youth sports teams for years. Very easy to use and very convenient to use to contact parents with updates. Cons Some of the features that would be helpful to the team are included only in paid version (not that this offends me at all) but don't want to charge parents additional fees for them so we just go with the free version and make due. Review Source CB Cammielle B. Manager Sports Used the software for: 2+ years ### "Excellent team manager tool" October 24, 2020 5.0 I have uses it for years. It is my go to app for team management. I used it seasons with one team and seasons with 15. Its been smooth sailing ans I have no trouble. I use this for communication features as well Pros Availability settings make tracking attendance easy. Invoice features have improved and makes it easy to collect funds. Game loading and schedule loading are easy. Accessible from multiple devices. I manage several different teams in one season. Cons I wish that non profits could get lower fees. Especially, on merchant fees. It does cut in to our dues with the merchant fees. Reason for choosing TeamSnap Better value. More user friendly. Integrates better with other calendars. Overall I have had better success Review Source Darrin B. STORE MSNAGER Sports Used the software for: 2+ years ### "Stay in touch with your team" September 8, 2020 5.0 Love the shared game day pictures comments and conversations, but it can get a little annoying on my Apple watch as notifications can ding endlessly if the whole team gets chatting about a topic Pros If you have children playing in any type of sports league, you need to recommend this software to the team administrator to keep all the parents in the loop. There was nothing more frustrating as a team manager trying to email all the parents game, practices dates and times Etc and still have parents complaining about missing team info. This platform takes care of that issue and keeps all team info and updates in one easy to find place. Cons I like to delete old info and found team snap to store info not needed for longer then needed and there is a price tag to use, its not free. Review Source CO Crystal O. Admin Oil & Energy Used the software for: 2+ years ### "Love Team Snap" May 4, 2022 5.0 Pros Very user friendly, very easy, and love you can have schedule and a way to message other team members all in one spot Cons nothing, I am happy with this software and wouldnt really change anything Review Source KJ Keith J. Owner/Operator Sports Used the software for: Less than 6 months ### "Avoid" August 18, 2020 1.0 Terrible. Customer support is useless and condescending Pros After using TeamSnap for years, I upgraded to the organizational TeamSnap and purchased the Tournament Application. The package came with a hefty price tag of over eight hundred dollars. What I was unaware of is it took hours of tutorials to learn how to operate the organization TeamSnap functionality. This, too, after I had already used the very simple TeamSnap for individual teams for years. That's fine, the issue was eventually conquered, however it was just frustrating. My biggest complaint is the TeamSnap Tournaments application. It is actually very simple to set up and understand - however they are marketing and welling a product that is not fully built out. They do not tell you that they have very few bracket templates available to use when scheduling teams for tournaments. When I asked for additional templates, I was told that creating new brackets was "on the backburner" due to other projects. I am irate I paid a lot of money for their products and they do not supply simple functionality that many of their competitors offer. I am currently asking for a refund so I will update this review once I get a response Cons Not enough bracket templates. They created a tournament application that does not have basic needs for tournament organizers Review Source Andrew E. Trade Broker Financial Services Used the software for: 2+ years ### "Great APP for all sports teams" August 23, 2018 5.0 This free APP is perfect for all team sports. It gives up to date information on practices and games . It also lets you communicate with the coach for games and practice status. Pros The ease of use. Its super easy to download. Cons When I downloaded the app, it brought me to our former soccer team, not our current one. Review Source Chris S. Webmaster Sports Used the software for: 6-12 months ### "A good way to post schedules and keep everybody informed" July 23, 2019 4.0 Pros For our travel ball team, we wanted a way for everybody to be able to easily see what is going on, where it is happening, and when exactly said events were taking place. We found it pretty straightforward being able to upload schedules, enter them manually, or perform other day to day operations. It also looks a lot better than me just writing it and posting a picture, and parents see it as a professional tool and definitely feel they are getting their money's worth. Cons It could be a little more user friendly in certain areas. When having to add some events manually, it would take me a very, very long time to get all of my information in. Review Source Response from TeamSnap July 24, 2019 Appreciate the feedback. We would love to hear more on how we could make the scheduling area easier. 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