# InLoox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is InLoox the right Project Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123264/InLoox-PM/reviews

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InLoox

4.8 (26)

[View alternatives](https://www.capterra.com/p/123264/InLoox-PM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 25th, 2026

# Reviews of InLoox

Ease of use

4.5

Customer Service

4.8

## Pros and Cons in Reviews

KD

Kelly D

Senior Project ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years.

“They have gotten better with their tutorials and will be giving a number of our SME's additional training on their software and the upgrades they have done recently.“

December 12, 2024

BV

Bernie V

CEOHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months.

“Very poor customer service, tech support and administration. “

November 18, 2020

## Showing most helpful reviews

Showing 1-25 of 26 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FM

Frank M.  
  
Automotive  
Used the software for:

### "User-Friendliness at its best"

October 20, 2014

5.0

We had been working with a different tool before but weren't happy with it. We were looking for a project tool that would fit into the software infrastructure we were already using, that included features that cover the entire project cycle and is still easy to use. After testing quite a few options we chose InLoox because it integrates perfectly with Outlook and for its user-friendly interface. Instead of training my team on how to use the software they were able to work with the tool immediately.

Pros

Outlook integration Easy-to-use Includes simple task management, scheduling and reporting feature

Cons

\-

Review Source

ME

Michaela E.  
Project Manager  
Management Consulting  
Used the software for: 2+ years

### "Best project management software"

November 27, 2025

5.0

We first tested InLoox with two real projects, and it quickly became clear that it had all the features we needed. We also discovered workflows that we hadn’t found in any other tool. Being able to turn emails into tasks and attach the email as a document, or logging project work time directly from Outlook calendar entries, those were real game changers. Since we also wanted to connect SharePoint, and the InLoox support team helped us with that, we were ready to go after just two months. And we haven’t looked back since.

Pros

From the Outlook integration to the web app and the mobile app—everything works great and is very intuitive. What I especially love is the support. Every request, be it about how a feature works or something technical, is answered quickly and in a very friendly way. InLoox helps us enormously with our projects, and we wouldn’t want to work without it anymore.

Cons

There are only a few small things, like needing quite a few clicks when creating a budget, but that’s really complaining at a high level.

Switched from

[monday.com](https://www.capterra.com/p/147657/monday-com/)

Monday was at some point not sophisticated enough for complex projects. We basically grew out of it.

Review Source

Response from InLoox GmbH

December 1, 2025

Hello Michaela, thank you for your positive review! We are glad you're happy with InLoox and I will forward the praise to our developer and support team. Kind regards, Carola

BV

Bernie V.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Software, Terrible Support"

November 18, 2020

5.0

Pre-purchase experience was great. After the purchase is where the problems, and accompanying headaches, started. GLAD TO BE DONE WITH INLOOX.

Pros

Ease of setup and ease of use

Cons

Absolutely zero support. Despite cancelling my subscription/license, the company continued to renew the license for two years, threatening legal action if not paid. Very poor customer service, tech support and administration. BE WARY

Review Source

KD

Kelly D.  
Senior Project Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Inloox Pro's and Con's"

December 12, 2024

4.0

Overall, good. They have gotten better with their tutorials and will be giving a number of our SME's additional training on their software and the upgrades they have done recently.

Pros

Over the last six months, Inloox has reviewed our wants and needs to move forward with our Project Management department and made requested changes needed for us to continue to be successful.

Cons

The software still has a few "quarks" to it that boggle the mind as to why the software does what it does. Typically, we'll ask, but sometimes we leave their developers wondering as well. Very minor occurrences though.

Alternatives considered

[Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Wrike](https://www.capterra.com/p/76113/Wrike/)

Reason for choosing InLoox

We have them (Inloox) already and cost was justified.

Review Source

Response from InLoox GmbH

December 16, 2024

Dear Kelly, thank you for your review, we appreciate your constructive feedback and are happy to forward your feedback to our developers and support team. To improve the quality of our tutorials and to help you improve your InLoox skills we'd love to hear your topical suggestions. If you can spare the time, please drop our content marketing team a line at marketing@inloox.com. Thank you and keep up the good project work! Carola

VR

Verified Reviewer  
Head of International Marketing & Corporate Communications  
  
Used the software for:

### "Staying organized"

October 17, 2014

4.0

InLoox has helped our geographically spread out company keep projects and tasks under control. Before InLoox we were emailing around quite a bit trying to make sure everyone was on the same page. But now we don't need to do that any more. We are able to more efficiently develope and complete projects. InLoox is constantly updating and improving their services and based on user feedback so it just keeps getting better and better! Our fav features: The Outlook integration is amazing! Dashboards can be customized to fit your own personal organization style. One of the best features is the task management module, you can communicate task related information directly within the program without having to explain everything all over again in an email.

Review Source

Ryan M.  
  
  
Used the software for:

### "Simple, fast, robust"

February 3, 2015

5.0

I've used other PM software before but we outgrew their rather limited feature scope. InLoox includes all the features needed for project collaboration even across departments. But it's still very easy to use and doesn't force teams to manage the overhead associated with other full-featured solutions. The software is really flexible and fits perfectly into our workflow. We love the Outlook integration and calendar sync. And that we can combine the desktop version with an online project tool. This especially improved the communication with our clients. The software doesn't include an instant messaging feature, which would be a nice addition.

Review Source

VR

Verified Reviewer  
  
Financial Services  
Used the software for:

### "Great, easy to integrate software "

October 25, 2014

5.0

My team and I used to use Microsoft Project, which was convoluted and simply too complex for our needs. I tested out InLoox as well as a variety of other softwares, and settled on InLoox because of its ease of use and familiar interface (it integrates with Outlook). We already use Outlook as our primary platform for emails, scheduling etc. so it was great to see a tool that expanded on those features rather than reinventing the wheel. InLoox synchronizes key project dates and info. Everything is stored centrally so that we always have access to it, which is huge when somebody is out of the office. Scrambling to decipher each other's excel worksheet schedules is a thing of the past. I even figured out a good way to keep track of my team's vacation time with the tool! Support has been great so far, the representatives at the company are always friendly and help me out quickly if there is a problem.

Review Source

VR

Verified Reviewer  
  
Financial Services  
Used the software for:

### "Great platform, Great Support"

October 23, 2014

5.0

I evaluated several Project Management Software’s and InLoox was a clear choice for our organization. InLoox is fully integrated into Outlook and that is where our team lives – in Outlook. Before using InLoox, we never really had a process in place and everyone was trying to manage their projects differently. Without any uniformity, we consistently got a different result. InLoox allows us to systematically set up projects, collaborate with colleagues, track key dates and milestones, easily identify when an activity is not on schedule and most importantly holding ourselves accountable to our clients! Customer service is great and always responsive!

Review Source

EM

Eliza M.  
  
Mechanical or Industrial Engineering  
Used the software for:

### "Great project management software "

April 13, 2015

5.0

InLoox PM is a project management software that offers a lot of features, but is still easy to use. The Outlook integretation has been mentioned a lot in other reviews, and it really is one of it's strongest point. Our company has been using Outlook ever since, which is why InLoox was immediately familar to the team.

Pros

\- manage multi-projects - resource management - task management - budget management and cost tracking - time tracking - document management - Outlook integration

Cons

\- no real risk management feature ( maybe in the future?)

Review Source

VR

Verified Reviewer  
  
Computer Networking  
Used the software for:

### "Collaboration that Works"

October 27, 2014

5.0

We initially implemented InLoox to use in our IT department, for employees at our company to request help from our IT help desk. Other departments heard of it and everyone was impressed with the software. It has now mushroomed into our whole company using it with departments collaborating with each other.

Pros

Allows working in teams to be much easier and transparent. Makes cooperation between departments much easier. Outlook integration.

Review Source

AV

Andreas V.  
Fachgebietsleiter Planung und Bau  
Utilities  
Used the software for: 1-2 years

### "Im Projekt mit Plan voran!"

December 18, 2025

5.0

Mit der aktiven Arbeit mit InLoox entfalten sich die Potentiale und man findet neue praxistaugliche Anwendungsfälle.

Pros

Intuitive Benutzeroberfläche, individuelle Anpassungsmöglichkeiten, Integration in Outlook und vieles mehr.

Cons

Fehlende Suchfunktion in Kommentaren (ist gleichwohl bereits als Feature in Betrachtung). fehlende Anbindung an Outlook Kontakte und Kalender, wenn im Unternehmen kein Office 365 genutzt werden darf.

Reason for choosing InLoox

Es hat sich aus den Ergebnissen einer allgemeinen Schulung zum Projektmanagement und dem Vergleich diverser Produkte als am zielführendsten ergeben.

Review Source

Response from InLoox GmbH

January 5, 2026

Hallo Herr Andreas V., vielen Dank für Ihr ausführliches Feedback zu InLoox. Es freut uns sehr, dass Sie die intuitive Bedienung, die Anpassungsmöglichkeiten und die Outlook-Integration als große Vorteile sehen. Besonders schön finden wir Ihre Rückmeldung, dass sich die Potenziale von InLoox mit der aktiven Nutzung im Arbeitsalltag entfalten. Herzliche Grüße Carola Moresche

NH

Nadine H.  
Gruppenleiterin  
Renewables & Environment  
Used the software for: 1-2 years

### "Selbsterklärend ein Projekt anlegen"

December 16, 2025

5.0

Ich bin sehr zufrieden mit dem Programm. Anpassungen/Neuheiten werden regelmäßig durch inLoox gemacht. Es bietet eine gute Übersicht und ist bedienerfreundlich

Pros

Die einfache Bedienung. Es ist ziemlich selbsterklärend sich im Programm zurecht zu finden. Durch probieren kann man unterschiedliche Funktionen testen und der Support von InLoox ist auch sehr schnell im Antworten.

Cons

Mir fehlen an der einen oder anderen Stelle noch Funktionen, die ich als Bediener selbst einstellen/einrichten möchte. Um das Programm bzw das Projekt für mich selbst noch besser zu gestalten und eine Übersicht geben.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[OpenProject](https://www.capterra.com/p/152761/OpenProject/)

Reason for choosing InLoox

Bedienerfreundlichkeit, Übersicht, kontinuierliche Verbesserung durch InLoox am Programm, Wünsche und Anregungen, werden angenommen und teilweise auch bereits umgesetzt

Review Source

Response from InLoox GmbH

January 5, 2026

Hallo Frau Nadine H., vielen Dank für Ihr positives Feedback zu InLoox. Es freut uns sehr zu hören, dass Sie sowohl mit InLoox insgesamt als auch mit den Funktionen und unserem Support so zufrieden sind. Unser Entwicklerteam legt großen Wert darauf, die Software möglichst intuitiv zu gestalten – umso schöner ist es für uns zu lesen, dass Sie die Funktionen als selbsterklärend empfinden. Herzliche Grüße Carola Moresche

MS

Mario S.  
Head of Automation  
Automotive  
Used the software for: 2+ years

### "Tolle Projektmanagementsoftware mit einem sehr tollen Support"

December 2, 2025

5.0

Ich nutze dieses Produkt täglich und habe es stark in meine Arbeitsalltag integriert. Die Benutzbarkeit in Bezug auf Aufgabenplanung, Aufgabenabarbeitung und die Übersicht als auch die Zeiterfassung sind leicht zu bedienen und sehr effizient. Ich kann dieses Produkt nur jedem empfehlen.

Pros

Die Projektmanagementsoftware ist ein effektives Werkzeug um die täglichen Aufgaben gut zu planen und auch diese dann über die gute Struktur abzuarbeiten. Was eine Besonderheit in Inloox ist und dies auch der Grund war uns damals für diese Produkt zu entscheiden, war die Einbindung in Outlook. Dadurch wurde zum einen die Übersicht als auch Benutzbarkeit speziell beim Erstellen von Aufgaben aus E-Mail sehr vereinfacht. Außergewöhnlich sind jedoch zwei Punkte Die extrem schnelle Reaktionszeit des Support, welcher sich bemüht ein Problem abzustellen. Auch der Wunsch sich hier schnell auf das System mittels Team Viewer aufzuschalten um das Problem detailliert darstellen zu können wird in der Regel entsprochen. Der zweite Punkt ist die Strukturierung und Verwaltung von Verbesserungsvorschlägen. Hier nimmt sich selbst der \[sensibler Inhalt ausgeblendet\] dafür Zeit und tritt dann über das vorgegeben Medium mit einem in Kontakt. Sollte es ein Verbesserungsvorschlag sein, welcher aus Sicht des Unternehmens sinn macht, erfolgt sehr schnell eine Umsetzung. Diese beiden Punkte sind aus meiner bisherigen Erfahrung mit Softwareunternehmen ein Alleinstellungsmerkmal.

Cons

Die Software zeigt an der einen oder anderen Stelle manchmal Reaktionen welche nicht nachvollziehbar sind.

Review Source

Response from InLoox GmbH

December 10, 2025

Hallo Mario S., vielen Dank für dieses schöne Feedback zu InLoox und das Lob für das InLoox Support Team. Es freut uns sehr, dass die Funktionen von InLoox Sie in Ihrer täglichen Projektarbeit unterstützen. Herzliche Grüße, Carola Moresche

JS

Janine S.  
Verwaltungsangestellte Dispo  
Environmental Services  
Used the software for: 1-2 years

### "Sehr gute Projektsoftware"

December 10, 2025

5.0

Ich war immer sehr zufrieden von Auftragserteilung auch weiterhin gibt es Support und einem wird immer weitergeholfen.

Pros

Tolle Projektsoftware mit einfache Handhabung und sehr gute Übersicht. Von Anfang an sehr guter Support, der auch weiterhin gut erreichbar ist und einem bei jeglichen Problemen hilft.

Cons

Im Vergleich zu MS Projekt ist Inloox nicht so detailliert aufgestellt, aber für unser Unternehmen reicht es aus!

Review Source

Response from InLoox GmbH

December 11, 2025

Hallo Frau Janine S., vielen Dank für Ihr positives Feedback! Es freut uns, dass InLoox für Sie intuitiv ist und eine gute Übersicht bietet. Das Lob an unser Support-Team freut uns auch sehr. Wir wollen uns immer verbessern und würden gerne wissen, welche speziellen Details/Funktionalitäten aus MS Project Sie in InLoox vermissen? Lassen Sie uns dazu gerne sprechen oder senden Sie uns ein E-Mail. Herzlichen Dank und freundliche Grüße, Carola Moresche

LB

Linda B.  
Project Lead  
Building Materials  
Used the software for: 1-2 years

### "Sehr inuitives PM-Tool"

November 28, 2025

5.0

Pros

Intuitive einfache Bedienung, Planungsfunktion (Gantt-Chart), Microsoft Add-In, das Dashboard-Widget

Cons

Teilweise Fehleranfällig / Abstürze, dass Dashboards teilweise recht aufwändig zu entwickeln sind, keine Undo-Funktion

Alternatives considered

[Trello](https://www.capterra.com/p/211559/Trello/)

Reason for choosing InLoox

Intuitive Bedienung, Planungsfunktion, Gantt Chart, gute Rollenrechtefunktionen

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Zu komplex für Teammitglieder, nicht intuitiv

Review Source

Response from InLoox GmbH

December 1, 2025

Hallo Linda, vielen Dank für die positive Bewertung! Es freut uns, dass InLoox besonders durch die Gantt-Planungsfunktionen, die Dashboard-Widgets, die Rollenrechte und die Integration in Microsoft Dich und Dein Team unterstützt. Falls Fehlermeldungen oder gar Abstürze auftreten, steht unser Support-Team gerne zur Verfügung, und schaut sich auch das technische Setup gründlich an. Bitte dazu einfach ein Support-Ticket einsenden und wir helfen schnell und unkompliziert. Herzliche Grüße, Carola Moresche (InLoox Marketing Team)

DH

Dietmar H.  
Managementbeauftragter  
Machinery  
Used the software for: 2+ years

### "Kompetenter Partner"

October 31, 2024

5.0

Pros

Einfache und Übersichtliche Software, intuitiv zu bedienen.

Cons

Aktuell kann ich nichts nachteiliges über Inllox berichten.

Review Source

NK

Nikolaus K.  
GF  
Real Estate  
Used the software for: Less than 6 months

### "Inloox Anwendung"

June 4, 2024

5.0

Pros

sehr gute Integration in Office 365 und Outlook

Cons

für unsere Anwendung etwas zu wenige Feldfunktionen

Review Source

Johannes S.  
Bürgermeister  
Government Administration  
Used the software for: 6-12 months

### "Projektmanagement in der öffentlichen Verwaltung"

October 23, 2023

4.0

Insgesamt gibt es viele Funktionen, die wir nicht benötigen. Konzentriert man sich auf das wesentliche ist die Software ganz einfach und ein Mehrwert.

Pros

die Outlookintegration, denn kleine Teams werden oft von Externen unterstützt. So werden diese in Projekte integriert, ohne dass diese das merken.

Cons

Werden Aufgaben erledigt sollte ein Feedback erfolgen

Reason for choosing InLoox

Preisleitung und die Outlookintegration

Switched from

[MeisterTask](https://www.capterra.com/p/139990/MeisterTask/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

Die Outlookintegration

Review Source

FÇ

Ferhat Ç.  
Project Manager  
Machinery  
Used the software for: 6-12 months

### "Includes cloud based collaboration features"

November 5, 2022

5.0

Pros

INLOOXPM makes it possible for us to collaborate in a great way thanks to its extremely unique features.

Cons

Planning related features set of INLOOXPM needs to be improved with more advance features.

Review Source

DB

Dylan B.  
  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great Software, Great Support"

February 19, 2015

4.5

Pros

The Outlook integration is phenomenal! Not only the integration with the groupware itself, but also that it integrates into the infrastructure we already have in place. Another plus is that the program doesn't force you to adopt a formal project framework. It lets you use just the features you need, and you can work in a way that adjust to existing processes. I found their staff particularly helpful. The consultants really listen to their clients and provide hands on support as needed.

Cons

I honestly don't have anything I dislike about the software or the vendor.

Review Source

AE

Aidan E.  
  
  
Used the software for:

### "Stable, easy-to-use Outlook-integrated project management software"

May 18, 2016

4.0

Out of all the PM solutions we tested, InLoox was the most stable and easy to use. Also, the seamless Outlook integration really makes switching to InLoox easy. Pros: - great value for money - ideal for teams that are already using Outlook and use email to communicate - we really like that you can attach emails and files to tasks/projects and that is then indicated in the email - you never lose track of documents - our developers like the Gantt chart, the marketing guys like the mind mapping feature - easy implementation and regular updates - super friendly and helpful support team Cons: - The list of functions needs to be improved - We'd love to see risk management implemented - More help/tutorial videos would be great, though customer support is really excellent

Review Source

MF

Michael F.  
  
  
Used the software for:

### "Comprehensive PM software integrated into Outlook"

May 3, 2016

5.0

I've been using InLoox for over a year now and the tool never disappointed. I took off a star from Ease of Use because it did take a while to really get to know all features of InLoox. If you're looking for just a task management tool, InLoox will probably be the wrong tool for you. But if you're looking for a PM software with which you can plan your whole project and that is integrated into Outlook (the reason I chose the software in the first place), then InLoox is the perfect tool. Pros: - Outlook integration - also available as Web App - create task from email - friendly and helpful support team Cons: - lots of functions that take a while to get familar with

Review Source

FM

Frank M.  
Manager Test Engineer  
  
Used the software for:

### "Comprehensive and Easy-to-Use Project Software"

February 5, 2015

5.0

We were looking for a tool that could tie together scheduling (events & calendar), emails, documents, and time tracking AND that is easy to use. We considered other options but chose InLoox because it was created to work in the Outlook environment, which we were already using. This made it extremely easy to start working with the software; my team liked it right from the start especially because they felt they knew right from the start how to use it. We use InLoox especially for our Engineering Project Management across multiple long term projects at various sites with different customers.

Review Source

LW

Lydia W.  
Senior Marketing Manager  
  
Used the software for:

### "A good project management software for all kinds of businesses"

March 27, 2015

5.0

We're a small-sized marketing firm and hadn't really used any project management software before. We decided to implement InLoox and it really helped improve our workflow. We've used Outlook as an email program, so everyone was familiar with how it works, so we didn't really have a problem integrating InLoox into our work. The work packages and project plan features really helped us keep an overview of tasks and to to keep track of billable hours.

Review Source

MG

Marc G.  
  
  
Used the software for:

### "Great PM tool"

May 18, 2016

5.0

We use the InLoox PM 8 and are so glad we chose it. We're a team of 12 and often work with freelancers which used to make keeping track of each status really cumbersome. So we were looking for a solution that would give everyone the opportunity to see updates, track issues and collaborate on projects. Inloox does that and what's best is, that the freelancers don't have to have a license for inloox. It's a great tool!

Review Source

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