Azalea Health

Azalea EHR/RCM

4.5 / 5 34 reviews

Who Uses This Software?

Rural health clinics & community hospitals; 3+ physician practices (primary care & most specialties); critical access hospitals; ambulatory surgery centers; outpatient hospitals; telehealth needs


Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Azalea Health
  • www.azaleahealth.com/
  • United States

About Azalea EHR/RCM

Fully integrated, technology-enabled healthcare solutions and managed services for practices of all sizes and most specialties. Includes electronic health records, practice management, electronic prescribing, interoperability services, personal health records, patient portal, telehealth, Azalea M mobile platform integrated with Apple HealthKit, as well as Revenue Cycle Performance services.


Azalea EHR/RCM Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Azalea EHR/RCM Reviews Recently Reviewed!


Frustrating system much of the time with no answers, fixes and angry patients.

Jun 07, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time.

Pros: EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons: We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

Finally! An EHR customized for any size practice!

Mar 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates. When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing). There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues. Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live.

Pros: I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

Cons: As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

Awesome

Mar 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

Pros: One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Cons: The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.

Azalea Customer Service is EXCELLENT

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros: Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Cons: Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

Overall a well rounded product

Mar 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

Pros: Easy to use-simple click and point process. Easy for a entry level employee to use. Azalea is willing to accept and implement user ideas for upgrades. Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with. Great support staff-tickets are handled quickly and efficiently.

Cons: So of the reports are time consuming to extract the data you are looking for. Agings for example-no aging report that gives a total overall account balance on one line. The combined aging is line by line. The primary insurance aging only gives insurance, pt. aging gives patient balances. Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

A peace of mind

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Pros: Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive.

Cons: None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

Best billing and EMR company

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have been with you health for 7-8 years. I have used not only their billing service but also there electronic medical records. Their EMR is very user-friendly. It has surpassed my needs and expectations. The billing portion has also been an asset to my practice. My revenues increased when they took over my billing practice. Their customer care is excellent. Any time I have had a problem or question, I have been able to talk to a person directly to work out and solve that problem. They go above and beyond what a normal company would do to help make things run better. They are also very open to suggestions to improve their billing and electronic medical records and encourage and implement your suggestions. I don't think you could find a better company to help manage your practice.

Modern EHR

Mar 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We needed a program that was useful both for charting and billing. We have used other programs that did not meet the new federal requirements although they were very easy to use. We started with Azalea a year ago and are still working the bugs out of the billing portion as we have had to make many changes to accommodate our rural health clinic. The providers are very satisfied with the information accessible through the EHR section of the program. They have been very resistant to using a computerized chart system but are slowing becoming used to it.

Pros: Azalea is user friendly and the support team has been wonderful throughout the set up and any changes that have occurred over the past year.

Cons: Medication refills are done through Dr First and you have to switch programs to look into a patient chart if there is any question regarding the refill.

Best EMR I've ever used!

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Exceptional customer service. IT department always returns your phone calls. The revenue cycle team is always available and willing to help with any issue and listens to the concerns of the client. Product is easy to use. The development team will work with the client to customize the product to suit needs if at all possible.

Cons: ePrescribing is clumsy. A (better) medical dictionary should be incorporated for those who are spelling challenged. Providers complain that systems does not allow the review of the hierarchical codes for ICD-10.

Azalea is by far the most user friendly EHR platform for an administrator that I've ever worked with.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Azlea's customer service is always friendly and helpful, but occasionally I've had to request an update to a ticket more than once before getting a reply.

Pros: Azalea is extremely user friendly. I have worked with many EHR platforms and this one is the easiest by far to use for administrative tasks.

Cons: Creating superbills, or facesheets in Azalea speak, is not quite as intuitive as the rest of the functions. The resulting sheet to send to the patient does have the professional appearance we would prefer.

Quality and value

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have been using this software for the last seven years. I have received nothing but professional quality help from Azalea Health. Our income went up six and a half percent over the previous billing company period and our EMR is a lot more efficient than our previous server-based EMR. Anytime I have a question about the EMR there is always someone to answer quickly and accurately. I would highly recommend the Azalea Health products.

Pros: The ease-of-use. The quality of product for the price.

Cons: Dependence on an internet provider.

Podiatrist asst

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It would be nice if we could understand the changes to billing so we can help patients

Pros: Easy to use , even for someone older can usually pick up it up! Very user friendly! I would recommend it over compulink any day!

Cons: Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea

Really good EMR

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is very user friendly and can be used by anyone with prior computer/EMR experience with little training or coaching. Very adaptable to many specialties and capable of many templates by user design.

Cons: Adaptability takes time to set up Stock templates not very applicable to our practice Uses quite a bit of RAM

Best EMR Software for start up practices

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have been only in practice for under 10 years, and I started with the free software that is on the market. However as our practice grew we required more than just patient demo graphics and charting. We needed software that would be able to optimize our entire front to back end office functions inclusive of charting. We reviewed other comparable software before making our final choice. Our practice manager consultant who assisted in this process really helped us in making the decision by demonstrating how Azalea Health platform would be able to meet our growing needs. This platform is truly the best software for start up practices and we wish Azalea Health all the best in the near future.

Pros: User Accountability, ease of use, and functions

Cons: Support portal, we prefer a phone call sometimes.

Excellent, User Friendly

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and functionality of the program. It¿s an all in one program. Customer support is fast to respond.

Cons: would be nice to show if a fax went through when sending in assembly and would be nice if in the fax folder it showed the name of who the fax is from

Improved Practice Management

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best tech and Billing support I¿ve worked with. From out sales representative to our billing coordinator,, I¿ve yet to have a bad interraction with someone at Azalea.

Pros: In nine month with Azalea we¿ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice.

Cons: As the Operations Director I¿ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that¿s a hard call as we needed data in the system to see the value.

As usual, appropriate answers just when i need them.

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; flexibility to use my own forms. Good support when I need it. Good price. Good handling of the work flow.

Cons: Occasional parts that need to be tweaked, may not get done because the developers are very busy with more pressing issues.

Review of Azalea Health

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been very pleased with the Azalea product and their customer service. We have a monthly check in call with our Account Manager, when we discuss new needs and receive updates about improvements on the horizon. The Azalea software has adapted to our clinic flow quite nicely.

Pros: easy

Cons: none

I have worked on over 30 different EMR / EHR's and Azalea is by the far the easist one to transition to , by far...

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I would highly recommend Azalea to anyone looking to transition to a new system.

Pros: Ease of use, hands down, as a Practice Administrator with little or no down time, I find their support team and learning videos to be one of the best. We also utilize Azalea's billing team and our aging has never been so clean, great job.

Cons: As I am always asking for upgrades, they have to prioritize all request based on the number of requests they receive, so your request may not get resolved timely.

Good program for PCP

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Technical support is great and so helpful. Easy software to use and train other employees. The price is very reasonable.

Cons: There is a charge for other features if you want to use them. If someone else is in a chart at the same time you are it does not save your changes.

Very intuitive Electronic Health Record; super customer service

Oct 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of navigation; great customer service; respond quickly to problems and needs; constantly improving product

Cons: Can't think of any negatives. I am going to have to start making up things if this won't let me finish it.

Recommendations to other buyers: Best company I've ever dealt with! Their customer service reps go out of their way to make sure your questions are answered quickly. Once you see a demo you will be sold.

Unbelievably easy to use, great interface with EMR system

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
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Pros: I like the fact that the customer service has a small town feel/personable level to it, however the Azalea product is cutting edge/state of the art system.

Cons: Not enough custom options on the system for individual users.

Recommendations to other buyers: Compare this product to other billing systems, and for the price/customer service/overall ease of use you will most definitely choose Azalea over other products.

SCHEDULER/OFFICE MANAGER

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: FOR OVER 5 YEARS WE HAVE STRUGGLED WITH THE DECISION TO CONVERT TO A NEW EMR. WE HAD BEEN WITH LEONARDOMD FOR 15 YEARS AND "SET IN OUR WAYS". (BEING 65 YRS OLD DOESN'T HELP EITHER) THIS HAS BEEN UNDOUBTEDLY THE EASIEST TRANSITION FOR ALL OF OUR STAFF. THE SUPPORT STAFF AT AZALEA HAVE BEEN EXACTLY THAT, " EXTREMELY SUPPORTIVE"!! THEY HAVE BEEN SO HELPFUL WHEN WE HAVE REACHED OUT TO THEM WITH PROMPT RESPONSE. I LOVE IT! AND WOULD HIGHLY RECOMMEND IT.

Cons: I HAVE NO CONS !

Candler Experience

Dec 22, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good customer service. Very easy to use Electronic Medical Record.

Cons: The online provider training at start up can be challenging. On site would be better!

Recommendations to other buyers: Compare several vendors and check references! Be sure you have a good internet connection for the cloud based EHR.

Great Experience and always trying to improve

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Azalea is very user friendly and everything you need to run a smooth and efficient clinic is in one program. They are constantly working to improve the software and listen to their customers about what is needed.

Cons: The faxing system and filing center could use some improvements

Recommendations to other buyers: everything you need from scheduling to billing is in one place and is easily customizable to fit each clinic needs.

Azalea is easy to use.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: If there is ever an issue , it is usually resolved the same day.

Pros: The fact that it is easy to use and that customer service and technical help is right at our fingertips.

Cons: Some of the features are not included , and are a separate charge, other than that there has not been an issue that technical support has not dealt with in a timely manner.

Azalea Rocks!

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: Azalea's EMR is the third I have used and I believe it is the best! It is very user friendly, adaptable, and the support team is amazing!

Pros: What's not to like?! Since it is web-based, I can chart at home if I so choose. Stock templates are fantastic but I can add and modify as desired. The lay out of the chart notes are seamless and very pleasing to the eye when printed.

Cons: Can't think of any!

Recommendations to other buyers: Run, don't walk, to get onboard with Azalea!

Horrible

Jan 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: My previous EMR was bought by Azalea and I was forced to switch. This EMR has been a thorn in my side since I switched. My staff does nothing but complain.

Pros: There is not one redeeming quality about this EMR. I have used everything from EPIC to cloud based EMRs. This EMR is at the bottom.

Cons: This is a very cumbersome and confusing EMR. The screens are not intuitive and the system is extremely hard to navigate.

Patient statements are pathetic

Mar 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have begged for changes but nothing so far!!

Pros: Right now, I can't find anything that my billing company does with Azaela that I like. Hopefully things will change!

Cons: System is slow and complicated! Patient statements are 3-4 pages long with lots of things on them that the patient does not need to know!! Do not recommend!

The implementation process was seamless

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The mobile access is great. The practice management piece of Azalea works well and it is integrated with the clearinghouse

Cons: The EMR part is very basic and needs customization. Also posting payments is a little complication. It would be better if it was a little easier to post payments

Great

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software, the one that I use for work is very easy to use. I completely understood my way around the software within a day.

Cons: One thing that I don't like about this software, is that, when I am logged into my personal computer, I lose connection very frequently.

I have had a great experience with Azalea. It is straight forward and very easy to navigate.

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the simplicity, yet thoroughness it provides. Everything is easily categorized and accessible.

Cons: I would say the only con (if really a con) is the limitations for each user.

I love Azalea!

Dec 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very user friendly and almost intuitive! Azalea Health has supplied our clinic with a wonderful EMR which I am so happy with; Azalea makes my work life so much easier!

Cons: It is very hard to come up with something that I am not happy about as far as the product and the service team goes. The only thing that I can come up with is that I wish it were a little easier to review a chart without accidentally starting a new chart or the worry of importing old data into a new chart when I am reviewing an old chart.

Recommendations to other buyers: Keep an open mind, don't be afraid to tinker a little, ask questions, and have fun!

Azalea Health is an easy system to use.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Azalea Health for about 10 months and we love it. The system is very user friendly and easy for the staff to get their charts done quickly for the provider.

Cons: The only cons I would say coming from the nursing side is that there isn't a lot of option for the telephone note and referral templates.