# Azalea Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Azalea Health the right Electronic Medical Records solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123268/Azalea-EHR-RCM/reviews --- Azalea Health 4.1 (91) [View alternatives](https://www.capterra.com/p/123268/Azalea-EHR-RCM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Azalea Health Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews JB John B Owner SurgeonHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “They are quick to respond to emails and concerns.“ March 20, 2026 LJ Lucia J PhysicianHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Visually cluttered, prescribing platform with too many clicks, poor basic functionality -lack of chronological organization of the chart, data coming in from multiple interfaces not integrating“ February 25, 2026 JK Jenean K AdministratorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Support staff are great with helping to resolve issues or coming up with work arounds that will make do.“ May 6, 2025 Bryan V PhysicianMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “we had to hire outside people to help us get the system working (we didnt have a choice) and they finally got it hobbling along but their reports are lacking and the software is still sub par“ February 24, 2026 ME Megan E Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Azalea is the easiest, most user-friendly charting system I have used to date.“ December 1, 2023 CB Crysta B Medical AssistantMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “There are times when Azalea Health will glitch and some of the information on a patient's profile does not load correctly the first time.“ September 9, 2025 ME Megan E Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I really like the simplicity and straightforward presentation of Azalea.“ December 1, 2023 JB John B Owner SurgeonHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “I didn't learn until later that in order to get a complete product, I had to pay addon fees. “ March 20, 2026 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer billing manager Health, Wellness and Fitness Used the software for: 2+ years ### "Used and loved for Years" November 5, 2023 5.0 Pros Easy to learn and to utilize. Many tutorials in place for any help you need. Cons The reporting isn't perfect and could use some more and better choices. Review Source KN Karen N. Practice Manager Medical Practice Used the software for: 2+ years ### "Azalea Health Review" March 6, 2023 5.0 Azalea has been a huge asset to our practice. Occasionally we are approached by other companies but they can't offer anything that Azalea doesn't already have. Pros I like that Azalea Health is quick to respond to issues or enhancement requests and that they have an excellent RCM team. The software is easy to navigate and works well for our Pediatrics office. Cons The plug in for prescribing has some repetitive clicks. I also widh it would pull in basic infofrom the patients profile, like weight. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Azalea Health Azalea was a smaller company and we felt we'd get more personalized service, and we were right. Review Source PT Patricia T. Office manager Medical Practice Used the software for: 1-2 years ### "Office manager and RN" March 27, 2025 1.0 Software purchased by Azalea and then forced to move to Azalea program. Would not set up new templates. Very clumsy notes. Not near as professional in appearance. Not helpful with adapting. Not good for small practices or specialist. Told we we retiring and would only need 2 year contract. Our error, we signed a 5 years contract with auto renewal. I find them dishonest. Now locked into paying for a program we can not use. Pros Effective sales team. MIPS included in pricing of program, though that helpful. Cons Were not honest when we purchased. Was told no auto renewal with contract. Not true. Told could retire and could end contract. that correct, but with 90 days notice. told could have lower fee when practice slowed down. not true. Review Source SA Sunil A. M.D. Physician Medical Practice Used the software for: 2+ years ### "EMR for Idiots" March 10, 2023 4.0 The experience with the Azalea health has been very positive especially in terms of searching for information and sending prescriptions electronically as well as communication with my staff. Pros I am a 65-year-old physician who is not very fond of technology. I always preferred old-fashioned paper charts and notes, paper prescriptions and communication through telephone.However for the last 5 years I have realized the Magic of electronic medical records and electronic writing prescriptions and communication through using Azalea Health products . I did use another E HR before switching to Azalea and had problems with the support system and multiple glitches in the software leading to a very high level of frustration. Cons Although Azalea health electronic medical record has made my life very easy, but computer-generated notes are not as good as my previous dictations which were individualized for each patient.. Review Source MP Mike P. Nurse Practitioner. Practice Administrator Medical Practice Used the software for: 2+ years ### "Finally! An EHR customized for any size practice!" March 17, 2017 4.0 I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates. When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing). There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues. Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live. Pros I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier. Cons As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :) Review Source DC Deb C. Office Manager/ Admin Medical Practice Used the software for: 2+ years ### "Frustrating system much of the time with no answers, fixes and angry patients." June 7, 2018 2.0 MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time. Pros EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely. Cons We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now. Review Source KG KImberly G. Practice Manager Medical Practice Used the software for: 2+ years ### "suggestion of changes to make the system more user friendly" October 30, 2023 4.0 Overall it has been good. The tech support has been great. Pros It is an easy program to learn and is pretty basic compared to other programs Cons It is expensive compared to others and they should try to make more cost effective when you have numerous providers. Also get opinions from users to try to make changes to better the system. Review Source GS Geoff S. Clinic Billing Medical Practice Used the software for: 2+ years ### "Effective product for working denials - horrible for RHC payment posting" March 6, 2023 4.0 The hospital I work for (in clinic billing) handles RHCs, office only, Wound Care, Part A -AND- Part B, labs, and almost everything else. The only issue from a claims point of view is OBGYN. When we added a local OB clinic, we had to go with a competing product because Azalea was inadequate. They are working on fixing the OB issues. I have zero problems with the several types of coding I do (RHC, Wound Care, etc.). The denials are easily pulled in for working. Overall, from my perspective, Azalea is an excellent product.But then there's the Postin problem above. Pros The product is highly adaptable, except for OBGYN. See below for the biggest problem. Cons We have one ongoing problem - and it is huge. About 40% of our claims are RHC (Rural Health Clinics). Azalea does --NOT-- understand posting payments for the RHCs. Currently, we can't do our month end close for the RHCs. Azalea does not even understand the problem when we explain it. This month, again, we are having to fall back on manually entering payments because something was changed, "improved" this month, and we can no longer do an automated close. We are talking about adding HUNDREDS of hours to the monthly close because we have to enter these claims manually. We can't even get Azalea to understand what the problem is - or even why it's a problem for our RHCs. --Hundreds of extra hours-- Review Source ME Megan E. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Using Azalea for EMR" December 1, 2023 5.0 Pros Azalea is the easiest, most user-friendly charting system I have used to date. The layout is simple and easy to navigate. Having all the "bells and whistles" isn't always the best as it becomes sensory overload. I really like the simplicity and straightforward presentation of Azalea. Cons The prescribing page can be a little confusing. But it is still relatively easy to navigate. I also find the scheduling page to be a little confusing as well, especially when trying to override a blocked off section. Review Source PC Paul C. Psychiatrist Hospital & Health Care Used the software for: Less than 6 months ### "Very dissatisfied" May 30, 2024 1.0 It is a catastrophe. It has resulted in too numerous to count medication errors or errors that would have happened had the system been relied on without questioning it. It is truly a nightmare and it is amazing to me that anybody has used it and not rated it accordingly. There is no fix for this after going live on April Fools' Day 60 days after going live.It has resulted in MDs/NPs and other staff A 30% increase of our labor. It will require integrating with an Outsourced pharmacy program since it is so pathetic and apparently cannot be remedied. Pros The only selling point is the kindness/competence of the support staff but unfortunately they are being asked to remedy and unremediable product and the remedies that should have already occurred don't seem to yet be appearing on any horizon. My hope is that prospective buyers will be spared the miseries that we are going through. Cons It essentially is not as advertised whatsoever and it has so many glitches and prophetic ways of reminding someone of tasks, it scrambles data particularly medications and they have to be renewed every month which is a very tedious process and where the data gets scrambled costing personnel dozens of hours trying to collate and get it back to what it was two days before the renewals. Review Source BR Brenda R. Billing Company Owner Medical Practice Used the software for: 1-2 years ### "Azalea for Billing Solutions" February 24, 2023 4.0 For the most part, I like the whole package. The main section that I think could be improved is the payment posting or at least get more training on payment posting when users first start using the system. Pros The day to day task are not difficult at all. Cons When billing claims, you should not have to delete extra diagnosis that are listed in the record if it will only let you check 4 boxes it should only send 4 diagnosis not all that are listed. The support could be better if you could speak to a representative more often then being told to go to the support button and search for your solution. Lately is also has a lot of lag time where the green button is red and tasks don't process quickly. Review Source CB Chaquetta B. Patient Services Coordinator Accounting Used the software for: 2+ years ### "Azalea" February 24, 2023 5.0 Pros Azalea is user friendly! Very easy to navigate. Cons I haven't come across anything I don't like about the system yet. Review Source TJ Tilda J. Business Office Manager Medical Practice Used the software for: 1-2 years ### "Azalea Review- REACH" March 1, 2023 2.0 pleasant staff Pros Charges are easy to edit . \[sensitive content hidden\] is amazing! Cons training was terrible..the reporting is not good. Patient ledgers lack information that patients want such as the date of service. No way to easily see where payments have been applied. An up to date system should take adjustments at charges entry to give the practice a true picture of recievables. Review Source DM David M. Doctor Medical Practice Used the software for: 6-12 months ### "Great product" March 6, 2023 5.0 Overall solid product with great customer support! Pros The product is very user friendly allowing quick efficient workflow. Cons Little bit better streamlining going through the different functions. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Job change Review Source SV Shawn V. Physician Medical Practice Used the software for: 2+ years ### "Best billing and EMR company" March 13, 2017 5.0 I have been with you health for 7-8 years. I have used not only their billing service but also there electronic medical records. Their EMR is very user-friendly. It has surpassed my needs and expectations. The billing portion has also been an asset to my practice. My revenues increased when they took over my billing practice. Their customer care is excellent. Any time I have had a problem or question, I have been able to talk to a person directly to work out and solve that problem. They go above and beyond what a normal company would do to help make things run better. They are also very open to suggestions to improve their billing and electronic medical records and encourage and implement your suggestions. I don't think you could find a better company to help manage your practice. Review Source SD Sandra D. Office Manager Medical Practice Used the software for: 1-2 years ### "Azalea is easy to use." May 24, 2018 5.0 If there is ever an issue , it is usually resolved the same day. Pros The fact that it is easy to use and that customer service and technical help is right at our fingertips. Cons Some of the features are not included , and are a separate charge, other than that there has not been an issue that technical support has not dealt with in a timely manner. Review Source LS LARRY S. Physician Assistant Used the software for: 2+ years ### "Excellent EHR" February 26, 2019 4.0 Overall a good EHR. We used it in a multiple provider orthopedic practice. It seemed to be capable of setting up macros for use as a true EHR. However, most of us still dictated and had it uploaded. Most of us just didn't' want to take the time to set up macros. Pros Flexibility- it seemed to have all the options of making it very user friendly and customization Quick learning curve- a lot of the menus were intuitive making early navigation easy Cons Sometimes looking for extra pieces of information, like old operative notes, took a few extra clicks looking around. Imaging not accessible from the main program. We had to run a separate PACS system to look at films. Review Source KA Kishanna A. Patient Access Hospital & Health Care Used the software for: 6-12 months ### "Azalea Review" March 6, 2023 5.0 Great other than moving slow. Pros The ease of using it, it is easy to use and understand. Cons It can sometimes move slow at times when connections are down. Review Source MH Matthew H. Office Manager Medical Practice Used the software for: 2+ years ### "Ease of use." December 18, 2018 5.0 Pros A simple and effective product to conform to your practice needs. Once the templates are set up to the practice processes, the system flows effortlessly. Azalea customer support usually has an answer for any questions within a couple of hours. Cons The only downside is that the system is dependant on reliable internet connections due to being cloud based. Review Source PA Paula A. Podiatrist asst Medical Practice Used the software for: 2+ years ### "Podiatrist asst" May 24, 2018 4.0 It would be nice if we could understand the changes to billing so we can help patients Pros Easy to use , even for someone older can usually pick up it up! Very user friendly! I would recommend it over compulink any day! Cons Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea Review Source FA Felix A. Managing Director-Physician Hospital & Health Care Used the software for: 6-12 months ### "Best EMR Software for start up practices" March 17, 2017 5.0 We have been only in practice for under 10 years, and I started with the free software that is on the market. However as our practice grew we required more than just patient demo graphics and charting. We needed software that would be able to optimize our entire front to back end office functions inclusive of charting. We reviewed other comparable software before making our final choice. Our practice manager consultant who assisted in this process really helped us in making the decision by demonstrating how Azalea Health platform would be able to meet our growing needs. This platform is truly the best software for start up practices and we wish Azalea Health all the best in the near future. Pros User Accountability, ease of use, and functions Cons Support portal, we prefer a phone call sometimes. Review Source AN AJ N. Director of Operations Mental Health Care Used the software for: 6-12 months ### "Improved Practice Management " May 17, 2018 5.0 Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea. Pros In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice. Cons As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value. Review Source JD Jamie D. FNP Medical Practice Used the software for: 6-12 months ### "Azalea Review" March 1, 2023 5.0 Pros I enjoy the ease of access and the layout of the software.It is easy to navigate through the program and find what I need. Cons On occasion the system seems to freeze up. Review Source rT richard T. Practice Administrator Medical Practice Used the software for: 2+ years ### "I have worked on over 30 different EMR / EHR's and Azalea is by the far the easist one to transition to , by far..." March 14, 2017 4.0 I would highly recommend Azalea to anyone looking to transition to a new system. Pros Ease of use, hands down, as a Practice Administrator with little or no down time, I find their support team and learning videos to be one of the best. We also utilize Azalea's billing team and our aging has never been so clean, great job. Cons As I am always asking for upgrades, they have to prioritize all request based on the number of requests they receive, so your request may not get resolved timely. Review Source SO Shelby O. Treatment Coordinator Medical Practice Used the software for: 6-12 months ### "Good program for PCP" May 29, 2018 4.0 Pros Technical support is great and so helpful. Easy software to use and train other employees. The price is very reasonable. Cons There is a charge for other features if you want to use them. If someone else is in a chart at the same time you are it does not save your changes. Review Source Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Therapy](https://www.capterra.com/therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.