# Azalea Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Azalea Health the right Electronic Medical Records solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123268/Azalea-EHR-RCM/reviews --- Azalea Health 4.2 (91) [View alternatives](https://www.capterra.com/p/123268/Azalea-EHR-RCM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Azalea Health Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews JB John B Owner SurgeonHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “They are quick to respond to emails and concerns.“ March 20, 2026 LJ Lucia J PhysicianHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Visually cluttered, prescribing platform with too many clicks, poor basic functionality -lack of chronological organization of the chart, data coming in from multiple interfaces not integrating“ February 25, 2026 JK Jenean K AdministratorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Support staff are great with helping to resolve issues or coming up with work arounds that will make do.“ May 6, 2025 PC Paul C PsychiatristHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “It essentially is not as advertised whatsoever and it has so many glitches and prophetic ways of reminding someone of tasks, it scrambles data particularly medications and they have to be renewed every month which is a very tedious process and where the data gets scrambled costing personnel dozens of hours trying to collate and get it back to what it was two days before the renewals.“ May 30, 2024 ME Megan E Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Azalea is the easiest, most user-friendly charting system I have used to date.“ December 1, 2023 Bryan V PhysicianMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “we had to hire outside people to help us get the system working (we didnt have a choice) and they finally got it hobbling along but their reports are lacking and the software is still sub par“ February 24, 2026 ME Megan E Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I really like the simplicity and straightforward presentation of Azalea.“ December 1, 2023 CB Crysta B Medical AssistantMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “There are times when Azalea Health will glitch and some of the information on a patient's profile does not load correctly the first time.“ September 9, 2025 ## Showing most helpful reviews Showing 1-25 of 91 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer billing manager Health, Wellness and Fitness Used the software for: 2+ years ### "Used and loved for Years" November 5, 2023 5.0 Pros Easy to learn and to utilize. Many tutorials in place for any help you need. Cons The reporting isn't perfect and could use some more and better choices. Review Source KN Karen N. Practice Manager Medical Practice Used the software for: 2+ years ### "Azalea Health Review" March 6, 2023 5.0 Azalea has been a huge asset to our practice. Occasionally we are approached by other companies but they can't offer anything that Azalea doesn't already have. Pros I like that Azalea Health is quick to respond to issues or enhancement requests and that they have an excellent RCM team. The software is easy to navigate and works well for our Pediatrics office. Cons The plug in for prescribing has some repetitive clicks. I also widh it would pull in basic infofrom the patients profile, like weight. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Azalea Health Azalea was a smaller company and we felt we'd get more personalized service, and we were right. Review Source PT Patricia T. Office manager Medical Practice Used the software for: 1-2 years ### "Office manager and RN" March 27, 2025 1.0 Software purchased by Azalea and then forced to move to Azalea program. Would not set up new templates. Very clumsy notes. Not near as professional in appearance. Not helpful with adapting. Not good for small practices or specialist. Told we we retiring and would only need 2 year contract. Our error, we signed a 5 years contract with auto renewal. I find them dishonest. Now locked into paying for a program we can not use. Pros Effective sales team. MIPS included in pricing of program, though that helpful. Cons Were not honest when we purchased. Was told no auto renewal with contract. Not true. Told could retire and could end contract. that correct, but with 90 days notice. told could have lower fee when practice slowed down. not true. Review Source CC Chitranzan C. Insurance Advisor Insurance Used the software for: 6-12 months ### "All in one tool to manage your medical needs" May 21, 2025 5.0 My overall experience with using Azalea Health is good and I am comfortable with providing my private information here to get access to my medical needs. Pros I can easily access my health records and the results of the laboratory tests. I can save my information and book appointments quickly without any hassle. I can request prescription to be delivered from a specific pharmacy straight to my home without going out. This is critically important when I am sick. Cons In person appointments are hard to book as often there is very less availability of the medical practitioners. Review Source SA Sunil A. M.D. Physician Medical Practice Used the software for: 2+ years ### "EMR for Idiots" March 10, 2023 4.0 The experience with the Azalea health has been very positive especially in terms of searching for information and sending prescriptions electronically as well as communication with my staff. Pros I am a 65-year-old physician who is not very fond of technology. I always preferred old-fashioned paper charts and notes, paper prescriptions and communication through telephone.However for the last 5 years I have realized the Magic of electronic medical records and electronic writing prescriptions and communication through using Azalea Health products . I did use another E HR before switching to Azalea and had problems with the support system and multiple glitches in the software leading to a very high level of frustration. Cons Although Azalea health electronic medical record has made my life very easy, but computer-generated notes are not as good as my previous dictations which were individualized for each patient.. Review Source PC Paul C. Psychiatrist Hospital & Health Care Used the software for: Less than 6 months ### "Very dissatisfied" May 30, 2024 1.0 It is a catastrophe. It has resulted in too numerous to count medication errors or errors that would have happened had the system been relied on without questioning it. It is truly a nightmare and it is amazing to me that anybody has used it and not rated it accordingly. There is no fix for this after going live on April Fools' Day 60 days after going live.It has resulted in MDs/NPs and other staff A 30% increase of our labor. It will require integrating with an Outsourced pharmacy program since it is so pathetic and apparently cannot be remedied. Pros The only selling point is the kindness/competence of the support staff but unfortunately they are being asked to remedy and unremediable product and the remedies that should have already occurred don't seem to yet be appearing on any horizon. My hope is that prospective buyers will be spared the miseries that we are going through. Cons It essentially is not as advertised whatsoever and it has so many glitches and prophetic ways of reminding someone of tasks, it scrambles data particularly medications and they have to be renewed every month which is a very tedious process and where the data gets scrambled costing personnel dozens of hours trying to collate and get it back to what it was two days before the renewals. Review Source DC Deb C. Office Manager/ Admin Medical Practice Used the software for: 2+ years ### "Frustrating system much of the time with no answers, fixes and angry patients." June 7, 2018 2.0 MIPS is almost impossible to do with the reports available. Wish there was more flexibility in what info you want when running reports. Some reports aren't fully inclusive. I was running a report for females over 35, and had alot of patients that just didn't show up on the list. Many measures aren't available through Azalea so you are limited on your choices.. We managed to get through MIPS by going throiugh a 3rd party company and entering much of the information one patient at a time. Pros EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely. Cons We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now. Review Source MP Mike P. Nurse Practitioner. Practice Administrator Medical Practice Used the software for: 2+ years ### "Finally! An EHR customized for any size practice!" March 17, 2017 4.0 I have worked with 5 EHR companies prior to Azalea Health. Customization has always been difficult with my previous vendors. Azalea Health started out of the gate asking our company how we operate. Unlike many solo practices, we have 34 locations across the country (and more anticipated soon). Azalea, along with our customer account rep, developed very user friendly templates. Each individual clinician can create templates to suit their practice, specialty. Also, online, there are many templates that are downloadable that will work in many situations until you can develop a good sense of designing your own templates. When it came to ICD9 to ICD10 changeover, Azalea did all the legwork. They have updates several times and we are able to better select more appropriate codes by searching simple descriptions. Azalea has even notated which codes may be inadequate for use (highlighted in red for ease of seeing). There is rarely any downtime in which Azalea is at fault. Having a cloud based EHR, there are occasional (not often) outages related to Google or other server issues. Azalea Health has been very responsive with our requests for updates/additions. They do have a process to follow and so, at times, your request may take longer than you think it should, but it is on their "to do list". Often, within a couple of updates, our requests become live. Pros I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier. Cons As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :) Review Source KG KImberly G. Practice Manager Medical Practice Used the software for: 2+ years ### "suggestion of changes to make the system more user friendly" October 30, 2023 4.0 Overall it has been good. The tech support has been great. Pros It is an easy program to learn and is pretty basic compared to other programs Cons It is expensive compared to others and they should try to make more cost effective when you have numerous providers. Also get opinions from users to try to make changes to better the system. Review Source GS Geoff S. Clinic Billing Medical Practice Used the software for: 2+ years ### "Effective product for working denials - horrible for RHC payment posting" March 6, 2023 4.0 The hospital I work for (in clinic billing) handles RHCs, office only, Wound Care, Part A -AND- Part B, labs, and almost everything else. The only issue from a claims point of view is OBGYN. When we added a local OB clinic, we had to go with a competing product because Azalea was inadequate. They are working on fixing the OB issues. I have zero problems with the several types of coding I do (RHC, Wound Care, etc.). The denials are easily pulled in for working. Overall, from my perspective, Azalea is an excellent product.But then there's the Postin problem above. Pros The product is highly adaptable, except for OBGYN. See below for the biggest problem. Cons We have one ongoing problem - and it is huge. About 40% of our claims are RHC (Rural Health Clinics). Azalea does --NOT-- understand posting payments for the RHCs. Currently, we can't do our month end close for the RHCs. Azalea does not even understand the problem when we explain it. This month, again, we are having to fall back on manually entering payments because something was changed, "improved" this month, and we can no longer do an automated close. We are talking about adding HUNDREDS of hours to the monthly close because we have to enter these claims manually. We can't even get Azalea to understand what the problem is - or even why it's a problem for our RHCs. --Hundreds of extra hours-- Review Source cR cierra R. lpn Hospital & Health Care Used the software for: 1-2 years ### "lpn review Dr Office " February 24, 2023 5.0 My overall experience with Azalea has been a very good one. Pros Easy to look up information in the system and reschedule people if needed. Cons The least thing I like about this product is the billing codes. Review Source DC Diann C. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "First Review" November 8, 2023 5.0 excellent I enjoy the multiple features and functions Pros Easy to use and all the features are self explainatory. Cons report features need more options for billing Review Source JP Jennifer P. tech Music Used the software for: 1-2 years ### "review" March 14, 2023 3.0 Pros it is easy accessible for all users in office. Cons Wish the pop ups was better. tech should have access Review Source HK Hitham K. Owner/MD Medical Practice Used the software for: 1-2 years ### "A peace of mind" March 9, 2017 5.0 Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Pros Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive. Cons None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency. Review Source ML Mariana L. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "azalea " March 6, 2023 5.0 .good Pros Works good, easy to use, easy to learn, Cons some of the reports are a little confusing to use.s Review Source CW Carole W. Payment Poster Hospital & Health Care Used the software for: 1-2 years ### "Azalea Payment Posting" March 2, 2023 4.0 Pros Payments are easy to post in software and balancing is also easy. Cons It is difficult to read the accounts, but that is probably due to lack of use. I am not a primary user in Azalea. I post and review accounts occasionally just so I am able to do it if someone else is off work. We have three practices in our office and several different software applications (some of which we are closing out). We plan to continue to use Azalea for MAC. Review Source NR Natalie R. Medical Assistant Medical Practice Used the software for: 2+ years ### "I love Azalea!!!" March 1, 2019 5.0 Pros I appreciate the ease and functionalities of almost every aspect of Azalea. They diligently work on creating new things that make running a clinic smoother. They are preparing us for a future of technology in the medical field. Cons I'm not too keen on using their current e-fax, s-fax is not the greatest for a large practice. Review Source AR April R. RECEPTIONIST Health, Wellness and Fitness Used the software for: Less than 6 months ### "Azalea" March 6, 2023 5.0 Great overall the system is great and easy to navigate. Pros Easy to use and navigate the different apps. Cons So far there aren't any issues with the software. Review Source EC Eneida C. Administrator Medical Practice Used the software for: 2+ years ### "Awesome Product" March 1, 2019 5.0 Pros Everything! Almost every vendor and product that is partnered with Azalea, brings a lot of ease to your job. Cons The software itself is not bad, but I am not the biggest fan of our s-fax and the current company that handles our reminder calls for appointments. Review Source SG Susan G. Behavioral Health Professional Mental Health Care Used the software for: 6-12 months ### "Azalea Health Review" March 1, 2023 4.0 Overall, I would say that Azalea is a good system, however, I feel that it is basic and there could be more details added for mental health tracking. Pros The system is a good tracking system for my clients. Cons This software works well however, it is not as user friendly as some other systems I have used in the past. It is slower and it does not allow for a thorough Notes. Review Source RL Rebecca L. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Overall easy to use" March 8, 2023 4.0 I feel there are almost too many features and that the overall system could be simplified. However, once you learn how to use the system it is pretty easy to nagivate. Pros I like that it is easy to upload photos and/or documents into a patients chart. Cons I don't like that I can't just print a daily schedule from Azalea. If there is a way, maybe I just haven't figured out how. Review Source AN AJ N. Director of Operations Mental Health Care Used the software for: 6-12 months ### "Improved Practice Management " May 17, 2018 5.0 Best tech and Billing support I’ve worked with. From out sales representative to our billing coordinator,, I’ve yet to have a bad interraction with someone at Azalea. Pros In nine month with Azalea we’ve seen increases in revenue and reduction in administrative time. Each month we are discovering more ways to use the features to optimize the work at our practice. Cons As the Operations Director I’ve yet to find cons with our move to Azalea. I might look to have extended some of our training on the uses of reports but that’s a hard call as we needed data in the system to see the value. Review Source JD Jamie D. FNP Medical Practice Used the software for: 6-12 months ### "Azalea Review" March 1, 2023 5.0 Pros I enjoy the ease of access and the layout of the software.It is easy to navigate through the program and find what I need. Cons On occasion the system seems to freeze up. Review Source rT richard T. Practice Administrator Medical Practice Used the software for: 2+ years ### "I have worked on over 30 different EMR / EHR's and Azalea is by the far the easist one to transition to , by far..." March 14, 2017 4.0 I would highly recommend Azalea to anyone looking to transition to a new system. Pros Ease of use, hands down, as a Practice Administrator with little or no down time, I find their support team and learning videos to be one of the best. We also utilize Azalea's billing team and our aging has never been so clean, great job. Cons As I am always asking for upgrades, they have to prioritize all request based on the number of requests they receive, so your request may not get resolved timely. Review Source SO Shelby O. Treatment Coordinator Medical Practice Used the software for: 6-12 months ### "Good program for PCP" May 29, 2018 4.0 Pros Technical support is great and so helpful. Easy software to use and train other employees. The price is very reasonable. Cons There is a charge for other features if you want to use them. If someone else is in a chart at the same time you are it does not save your changes. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.