--- title: "Azalea Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Azalea Health Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/123268/Azalea-EHR-RCM/" page_type: "product" language: "en" --- # Azalea Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Azalea Health ## What is Azalea Health? Azalea Health’s cloud-based electronic medical records system streamlines clinical documentation, provider workflows, and patient engagement for ambulatory clinics, rural health centers, and small hospitals. The platform supports intuitive SOAP note entry, order management, and charge capture—all from a single screen. Azalea includes ambient AI charting via Clinical Assistant, helping reduce after-hours work and improving charting accuracy. With access to patient records across care settings and integrated telehealth, providers can deliver coordinated care anytime, from anywhere. The system is ONC 2015 Cures Edition certified and supports Promoting Interoperability (PI). Practices benefit from fewer documentation errors, improved provider efficiency, and automatic software updates—no server maintenance required. ## What is Azalea Health used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 91 user reviews Reviews sentiment Positive 84% Neutral 3% Negative 13% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2025 - Medical Billing / 2025 - Telemedicine / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Azalea Health?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.azaleahealth.com/&name=Azalea Health) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Azalea Health 4.1 (91) VS. [4.7 (645)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting Price Contact vendor Starting Price $59 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (91) Ease Of Use 4.4 (645) Value For Money 4.0 (64) Value For Money 4.4 (585) Customer Service 4.2 (79) Customer Service 4.6 (612) ## Azalea Health alternatives [4.4 (369)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.9 (1,380)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars Highest Rated [4.8 (532)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/123268/Azalea-EHR-RCM/alternatives/) ## FAQs about Azalea Health Overview ### What problems does Azalea Health solve? Azalea Health solves difficult EHR onboarding, slow charting, and support bottlenecks by giving clinics an easy-to-learn interface, simple patient search, customizable templates, and fast ticket resolution. Practice administrators, front-desk staff, billers, and providers benefit from quicker staff training, smoother daily workflows, cleaner billing operations, and less time chasing regulatory updates. Answer based on 60 reviews Overview ### Which roles and teams benefit most from Azalea Health? Azalea Health is most used by practice managers, office administrators, and clinic owners who oversee scheduling, billing, and daily operations. Physicians, nurse practitioners, and medical assistants rely on it for charting, documentation, and patient coordination, while executive and clinical leaders use it to improve oversight, workflow consistency, and practice performance. Answer based on 90 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Azalea Health built for? Azalea Health is built mainly for small healthcare organizations, with 88% of reviewers from small businesses and 55% from medical practices. It serves ambulatory practices, specialty clinics, rural health clinics, and small hospitals, with additional reviewer concentration in hospital and health care at 27% and health, wellness and fitness at 9%. Answer based on 91 reviews Features and Usability ### What are the key features of Azalea Health? Azalea Health includes core EHR and practice management features such as charting, patient records management, appointment scheduling, e-prescribing, and medical billing. Differentiating features include customizable templates, task management, integrated clearinghouse support for claims processing, and role-based permissions, with reviewers also noting mobile access and staff messaging. Answer based on 38 reviews Limitations ### Does Azalea Health have bugs or reliability issues? Azalea Health works well for many routine clinical and billing tasks, but bug complaints are a meaningful concern. Many practices describe easy navigation and helpful updates, while others report data-saving problems, repetitive clicks, pop-up frustrations, billing errors, and specialty workflow gaps that can slow staff and require manual workarounds. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does Azalea Health integrate with? Azalea Health connects natively to DoctorConnect, Phreesia, RevSpring, RevUp, and Updox. These integrations cover patient communication, intake, billing support, and revenue cycle workflows, giving healthcare organizations a focused set of third-party connections for common administrative and clinical tasks. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on Azalea Health? Azalea Health offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say most staff, including entry-level and new employees, learn basic tasks quickly because the system is user friendly. Admins, billing teams, and organizations with custom workflows often need more setup, programming, and training time. Answer based on 18 reviews Getting Started and Support ### What customer support options does Azalea Health offer, and how do users rate the experience? Azalea Health offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe support as friendly, fast, and easy to reach, especially for tickets and callbacks, though some report needing repeated follow-ups, being steered to self-service resources, or inconsistent help during ongoing product issues. Answer based on 32 reviews Features and Usability ### How well does Azalea Health manage patient information? Azalea Health keeps patient charts, appointments, insurance details, and lab information accessible for many clinics and front-desk teams. Many users find records easy to search and review, but some practices report profile loading glitches, weak ledger detail, reporting gaps, and difficulties accessing or sharing records in certain situations. Answer based on 19 reviews ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Azalea Health supports all three features reviewers value most: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain accurate and accessible records, and document care efficiently, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.6 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 3.8 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 3.6 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 3.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Medical Billing 3.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Claims Management 3.6 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Azalea Health 148 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forms Management: Store, manage and track all forms in a centralized location - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Incident Management: Manage and track all disruptions and incidents - Income/Expense Tracking: Detailed log and record of financial earnings & costs. - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Information Management: Allows you to effectively manage samples and associated data - Lab Integration: Receive lab results electronically - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Out-Patient Management: Care of patients who do not stay overnight - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Pharmacy: Stock, distribute, and manage billing for drugs - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Policy Management: Create, manage, and track policies and procedures within an organization - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (91) 4.0 Based on 91 reviews ## Pricing Value for money 4.0 (64) ### Starting price Free trial available Value for money 4.0 (64) 4.0 Based on 64 reviews ## Integrations [ Phreesia](https://www.capterra.com/p/131633/Phreesia/)[ Updox](https://www.capterra.com/p/147554/Updox/)[ DoctorConnect](https://www.capterra.com/p/131888/DoctorConnect/)[ RevSpring](https://www.capterra.com/p/141025/mySuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (79) 4.2 Based on 79 reviews ## User reviews Overall rating 4.1 Based on 91 reviews Filter by rating 5(49) 4(27) 3(3) 2(3) 1(9) Mentioned topic Sorted by most recent CC Chitranzan C. Insurance Advisor Insurance ### "Good for simple medical consultations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 14, 2026 It is a good app if you just want to have your medical consultation done using provincial medical service plan. For your private insurance claims, I would not use this app. Otherwise, I do not have any issues using it. Pros It is easy to book appointments and get medical consultations virtually. I don’t have to enter my saved information over and over again whenever I have to book an appointment. Cons The claim process is not good at all. Such a long process to file a claim and claims’ approval always gets delayed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB John B. Owner Surgeon Hospital & Health Care ### "A La Carte pricing. Be careful" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 20, 2026 Sales forward, but less than completely transparent with pricing. The price that I was quoted was within my budget. What was not explained was all of the add on fees that would be required to transition to this product and make it fit my needs. Pros The support team is US based and are friendly and polite. They are quick to respond to emails and concerns. Cons This was sold to me as quoted price. I didn't learn until later that in order to get a complete product, I had to pay addon fees. The fees continued to increase and are not refundable. Be sure that you understand all pricing before signing any contract with this company. Switched from [epocrates](https://www.capterra.com/p/81890/Epocrates/) I was looking for a budget friendly alternative with US based customer support. I decided to go back to Athena and cut my losses after learning about all of the addon fees that were not revealed to me when I signed the initial agreement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 25, 2026 John, we’re glad you had a good experience with the Azalea support team. We take pride in providing responsive, U.S.-based support. We also aim to be clear and upfront about pricing, including what’s included and what may be optional based on a practice’s needs. It’s clear we didn’t create that clarity in your experience, and appreciate you letting us know. If you’d be willing to share more about your specific experience, we’d welcome the opportunity to learn from it and improve our process moving forward. Please feel free to reach out to info@azaleahealth.com. LJ Lucia J. Physician Hospital & Health Care ### "bad experience-avoid the product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 25, 2026 very poor functionality overall-it is more like a billing word processor than a product to be used in clinical work. Pros I found the product lacking in basic functionality-need to look in multiple aspects of the chart for incoming information, lack of chronological integration of notes, labs, imaging. prescribing thru DrFirst is cumbersome. Cons Visually cluttered, prescribing platform with too many clicks, poor basic functionality -lack of chronological organization of the chart, data coming in from multiple interfaces not integrating Switched from [Chartmat](https://www.capterra.com/p/242067/Chartmat/) STI went out of business-needed to switch Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2026 Thank you for your thoughtful feedback, Lucia. We appreciate you taking the time to outline both the strengths and the areas where the product hasn’t met your needs for clinical work. We’re actively investing in improving clinical workflows and usability, and insights like yours are valuable as we continuously enhance the platform. If you'd like to discuss your experience further, please reach out at support@azaleahealth.com. Bryan V. Physician Medical Practice ### "Avoid Azalea Health at all costs." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2026 We requested to get out of the bogus 5 year contract because of all of the problems and breaches that they caused us but they of course wouldnt let us even though the person who signed it wasnt authorized to do so. I wouldnt get into any long term contract with them. Guerrila tactics, poor customer service (really none at all) Pros I do not like Azalea Health. they purchased my practice management software and then got someone in my office to sign a 5 year agreement. then they pretty much almost made me go bankrupt by setting it up all wrong. we didnt get paid for almost 5 months! it was a total disaster. AVOID THEM AT ALL COSTS Cons We would call them and no one would help. no customer service no personalized service. just a horrible company in my opinion. we had to hire outside people to help us get the system working (we didnt have a choice) and they finally got it hobbling along but their reports are lacking and the software is still sub par Switched from [MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/) they bought mdsuite and told me it would be a smooth transition Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 16, 2026 Thank you for your feedback. We’re sorry this has been frustrating. We can’t address account details publicly, but we’re committed to working through concerns directly with clients through our standard support and customer success channels. DS Daphne S. Nurse Health, Wellness and Fitness ### "Decent application with fair pricing. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 25, 2025 It is been a positive one so far. It has been a few years, every since soapware shut down. It has a lot more features. Pros I like that is continues to offer more features & clinical teaching online. I the quizzes to help me. Cons I feel it keeps going up in price & it was supposed to be more of a budget option for small clinics. Switched from [SoapUI](https://www.capterra.com/p/170648/SoapUI/) Soapware ceased to exist, when it moonlighted we had to choose quickly Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reasons for choosing Azalea Health Price & ease of use. Not as much training needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Crysta B. Medical Assistant Medical Practice ### "Azalea Health for Patient files" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 I have had a good overall experience using Azalea Health. It is easy to use and keeps all information needed on file for patients. Pros Azalea Health is a good source to use for recording and keeping patient information, appointment details, as well as their insurance on file. Cons There are times when Azalea Health will glitch and some of the information on a patient's profile does not load correctly the first time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jenean K. Administrator Medical Practice ### "Overall Review of Azalea Health as of 5/2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 6, 2025 Positive. Support staff are great with helping to resolve issues or coming up with work arounds that will make do. Pros The ease of use for the most part. Also, like several of the features used for scheduling. There are some aspects that could use an easy fix to resolve annoying little issues, but those aren't priority for Azalea at this time. Cons Slow to implement updates that were to be done in 2024. Several new clients requested appointment reasons to be visible instead of having to hover over the appointment slot to see detail. I was told engineering would work on this for 2024. Haven't seen anything yet. Switched from [PDSuite](https://www.capterra.com/p/10024514/PDSuite/) Azalea bought out PDS and made the transition, cost-wise, better than going to a new vendor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Patricia T. Office manager Medical Practice ### "Office manager and RN" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 27, 2025 Software purchased by Azalea and then forced to move to Azalea program. Would not set up new templates. Very clumsy notes. Not near as professional in appearance. Not helpful with adapting. Not good for small practices or specialist. Told we we retiring and would only need 2 year contract. Our error, we signed a 5 years contract with auto renewal. I find them dishonest. Now locked into paying for a program we can not use. Pros Effective sales team. MIPS included in pricing of program, though that helpful. Cons Were not honest when we purchased. Was told no auto renewal with contract. Not true. Told could retire and could end contract. that correct, but with 90 days notice. told could have lower fee when practice slowed down. not true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nancye S. Owner Medical Practice ### "RUN FAR AWAY FROM THIS COMPANY!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 12, 2024 Awful. I am suing them over my medical records that were in their system for 6 months. The will not provide me with a readable version of my medical records and I have been locked out of 6 months of patient records for almost a year. Pathological liars and cheaters. They are trying to extort me for $7500 to get my medical records that I paid a fortune for to begin with!! Do not hire this company or get involved with them in any way. They they tried to get me to sign a gag order to not tell anyone what they did to my practice. Pros Nothing. From the set up the rep lied about all the benefits of using this emr and billing service. Cons Constant lies. They almost bankrupted my practice because bills sat in the queue for over 2 months until I hired another biller. They were being paid to provide a full rcm product. They were getting paid a ton of money and asked for money up front so they had no emergency to get us paid. The did NOTHING!! Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) over priced and no service on 10% of claims that were not paid. Had to hire an additional biller Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jenn C. Owner Health, Wellness and Fitness ### "DO NOT USE AZALEA" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 15, 2024 Beyond terrible! DO NOT SIGN UP.... there is no trial which is a RED FLAG. We only want out of our contract and were willing to cover the rest of the year... i will continue to share my experience until they do what is right. Pros Absolutely nothing. There is a reason they want you to sign up for 5 years without a trial. Cons Their customer service was terrible and they locked us into a contract for 5 YEARS.... promised services that were not actually able to be integrated.. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Azalea Health we dont want to be part of azalea anymore... terrible experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/123268/Azalea-EHR-RCM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Pabau vs Azalea Health](https://www.capterra.com/compare/123268-140062/Azalea-EHR-RCM-vs-Pabau-CRM) [Tebra vs Azalea Health](https://www.capterra.com/compare/123268-129169/Azalea-EHR-RCM-vs-Tebra)