# Page 2 | Azalea Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Azalea Health the right Electronic Medical Records solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123268/Azalea-EHR-RCM/reviews

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Azalea Health

4.2 (91)

[View alternatives](https://www.capterra.com/p/123268/Azalea-EHR-RCM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Azalea Health

## Showing most helpful reviews

Showing 26-50 of 91 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Bryan V.  
Physician  
Medical Practice  
Used the software for: 1-2 years

### "Avoid Azalea Health at all costs."

February 24, 2026

1.0

We requested to get out of the bogus 5 year contract because of all of the problems and breaches that they caused us but they of course wouldnt let us even though the person who signed it wasnt authorized to do so. I wouldnt get into any long term contract with them. Guerrila tactics, poor customer service (really none at all)

Pros

I do not like Azalea Health. they purchased my practice management software and then got someone in my office to sign a 5 year agreement. then they pretty much almost made me go bankrupt by setting it up all wrong. we didnt get paid for almost 5 months! it was a total disaster. AVOID THEM AT ALL COSTS

Cons

We would call them and no one would help. no customer service no personalized service. just a horrible company in my opinion. we had to hire outside people to help us get the system working (we didnt have a choice) and they finally got it hobbling along but their reports are lacking and the software is still sub par

Switched from

[MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/)

they bought mdsuite and told me it would be a smooth transition

Review Source

Response from Azalea Health

March 16, 2026

Thank you for your feedback. We’re sorry this has been frustrating. We can’t address account details publicly, but we’re committed to working through concerns directly with clients through our standard support and customer success channels.

LJ

Lucia J.  
Physician  
Hospital & Health Care  
Used the software for: Less than 6 months

### "bad experience-avoid the product"

February 25, 2026

1.0

very poor functionality overall-it is more like a billing word processor than a product to be used in clinical work.

Pros

I found the product lacking in basic functionality-need to look in multiple aspects of the chart for incoming information, lack of chronological integration of notes, labs, imaging. prescribing thru DrFirst is cumbersome.

Cons

Visually cluttered, prescribing platform with too many clicks, poor basic functionality -lack of chronological organization of the chart, data coming in from multiple interfaces not integrating

Switched from

[Chartmat](https://www.capterra.com/p/242067/Chartmat/)

STI went out of business-needed to switch

Review Source

Response from Azalea Health

March 16, 2026

Thank you for your thoughtful feedback, Lucia. We appreciate you taking the time to outline both the strengths and the areas where the product hasn’t met your needs for clinical work. We’re actively investing in improving clinical workflows and usability, and insights like yours are valuable as we continuously enhance the platform. If you'd like to discuss your experience further, please reach out at support@azaleahealth.com.

JK

Jenean K.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Overall Review of Azalea Health as of 5/2025"

May 6, 2025

4.0

Positive. Support staff are great with helping to resolve issues or coming up with work arounds that will make do.

Pros

The ease of use for the most part. Also, like several of the features used for scheduling. There are some aspects that could use an easy fix to resolve annoying little issues, but those aren't priority for Azalea at this time.

Cons

Slow to implement updates that were to be done in 2024. Several new clients requested appointment reasons to be visible instead of having to hover over the appointment slot to see detail. I was told engineering would work on this for 2024. Haven't seen anything yet.

Switched from

[PDSuite](https://www.capterra.com/p/10024514/PDSuite/)

Azalea bought out PDS and made the transition, cost-wise, better than going to a new vendor.

Review Source

JB

John B.  
Owner Surgeon  
Hospital & Health Care  
Used the software for: Less than 6 months

### "A La Carte pricing. Be careful"

March 20, 2026

2.0

Sales forward, but less than completely transparent with pricing. The price that I was quoted was within my budget. What was not explained was all of the add on fees that would be required to transition to this product and make it fit my needs.

Pros

The support team is US based and are friendly and polite. They are quick to respond to emails and concerns.

Cons

This was sold to me as quoted price. I didn't learn until later that in order to get a complete product, I had to pay addon fees. The fees continued to increase and are not refundable. Be sure that you understand all pricing before signing any contract with this company.

Switched from

[epocrates](https://www.capterra.com/p/81890/Epocrates/)

I was looking for a budget friendly alternative with US based customer support. I decided to go back to Athena and cut my losses after learning about all of the addon fees that were not revealed to me when I signed the initial agreement.

Review Source

Response from Azalea Health

March 25, 2026

John, we’re glad you had a good experience with the Azalea support team. We take pride in providing responsive, U.S.-based support. We also aim to be clear and upfront about pricing, including what’s included and what may be optional based on a practice’s needs. It’s clear we didn’t create that clarity in your experience, and appreciate you letting us know. If you’d be willing to share more about your specific experience, we’d welcome the opportunity to learn from it and improve our process moving forward. Please feel free to reach out to info@azaleahealth.com.

PT

Patricia T.  
Office manager  
Medical Practice  
Used the software for: 1-2 years

### "Office manager and RN"

March 27, 2025

1.0

Software purchased by Azalea and then forced to move to Azalea program. Would not set up new templates. Very clumsy notes. Not near as professional in appearance. Not helpful with adapting. Not good for small practices or specialist. Told we we retiring and would only need 2 year contract. Our error, we signed a 5 years contract with auto renewal. I find them dishonest. Now locked into paying for a program we can not use.

Pros

Effective sales team. MIPS included in pricing of program, though that helpful.

Cons

Were not honest when we purchased. Was told no auto renewal with contract. Not true. Told could retire and could end contract. that correct, but with 90 days notice. told could have lower fee when practice slowed down. not true.

Review Source

NS

Nancye S.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "RUN FAR AWAY FROM THIS COMPANY!!!"

December 12, 2024

1.0

Awful. I am suing them over my medical records that were in their system for 6 months. The will not provide me with a readable version of my medical records and I have been locked out of 6 months of patient records for almost a year. Pathological liars and cheaters. They are trying to extort me for $7500 to get my medical records that I paid a fortune for to begin with!! Do not hire this company or get involved with them in any way. They they tried to get me to sign a gag order to not tell anyone what they did to my practice.

Pros

Nothing. From the set up the rep lied about all the benefits of using this emr and billing service.

Cons

Constant lies. They almost bankrupted my practice because bills sat in the queue for over 2 months until I hired another biller. They were being paid to provide a full rcm product. They were getting paid a ton of money and asked for money up front so they had no emergency to get us paid. The did NOTHING!!

Switched from

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

over priced and no service on 10% of claims that were not paid. Had to hire an additional biller

Review Source

CB

Crysta B.  
Medical Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Azalea Health for Patient files"

September 9, 2025

5.0

I have had a good overall experience using Azalea Health. It is easy to use and keeps all information needed on file for patients.

Pros

Azalea Health is a good source to use for recording and keeping patient information, appointment details, as well as their insurance on file.

Cons

There are times when Azalea Health will glitch and some of the information on a patient's profile does not load correctly the first time.

Review Source

JC

Jenn C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "DO NOT USE AZALEA"

October 15, 2024

1.0

Beyond terrible! DO NOT SIGN UP.... there is no trial which is a RED FLAG. We only want out of our contract and were willing to cover the rest of the year... i will continue to share my experience until they do what is right.

Pros

Absolutely nothing. There is a reason they want you to sign up for 5 years without a trial.

Cons

Their customer service was terrible and they locked us into a contract for 5 YEARS.... promised services that were not actually able to be integrated..

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Azalea Health

we dont want to be part of azalea anymore... terrible experience

Review Source

DS

Daphne S.  
Nurse  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Decent application with fair pricing. "

December 25, 2025

5.0

It is been a positive one so far. It has been a few years, every since soapware shut down. It has a lot more features.

Pros

I like that is continues to offer more features & clinical teaching online. I the quizzes to help me.

Cons

I feel it keeps going up in price & it was supposed to be more of a budget option for small clinics.

Alternatives considered

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Reason for choosing Azalea Health

Price & ease of use. Not as much training needed.

Switched from

[SoapUI](https://www.capterra.com/p/170648/SoapUI/)

Soapware ceased to exist, when it moonlighted we had to choose quickly

Review Source

LP

Leslie P.  
Executive Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Ease of Azalea "

March 1, 2023

5.0

Overall experience was very impressed how easy it is to learn and use.

Pros

Intergration went smoothly. Training was made easy and completed in a week

Cons

Transition of charts from GreenWay to Azaela is a mess and hard to locate information

Reason for choosing Azalea Health

Our practice management company researched and found you to be the best. They use you for their other clinics

Switched from

[Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/)

Expensive, they were in lawsuit, we were penalized for not meeting govn't requirements in which GW lead us to believe we were tracking.

Review Source

ME

Megan E.  
Nurse Practitioner  
Medical Practice  
Used the software for: 1-2 years

### "Using Azalea for EMR"

December 1, 2023

5.0

Pros

Azalea is the easiest, most user-friendly charting system I have used to date. The layout is simple and easy to navigate. Having all the "bells and whistles" isn't always the best as it becomes sensory overload. I really like the simplicity and straightforward presentation of Azalea.

Cons

The prescribing page can be a little confusing. But it is still relatively easy to navigate. I also find the scheduling page to be a little confusing as well, especially when trying to override a blocked off section.

Review Source

BW

Barbara W.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent Customer Service"

March 3, 2023

4.0

Pros

It is very user friendly. New providers can be up to speed quickly. The customer service is prompt and very helpful.

Cons

The price :-) It would also be nice the cursor went right to where the typing should start when opening a patient search or message.

Review Source

JB

JoAnne B.  
Clinical Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "Easier said than done"

February 24, 2023

4.0

Pros

It is easy to limit who sees what notes and helps with HIPPA compliance. Communicating within the system is easy and fast.

Cons

There are no options for doing group notes. This makes it difficult to chart groups, as one has to do an individual notes for each group participant.

Review Source

CH

Christopher H.  
Director of Nursing  
Hospital & Health Care  
Used the software for: 1-2 years

### "Not for use in Hospital setting"

April 7, 2020

1.0

We have multiple unresolved issues since starting with Azalea Health in February 2019 and nearly every day we run into something giving us issues. When a software does not even allow you to admit a patient because of a "bug" and/or delays admit for over 6 hours, than it defeats the purpose of being an EHR. EHR is to assist a hospital/office in efficiency that translates to quality patient care and if it does not than it only serves itself as to make a profit as a business. I would NOT recommend this software to any other hospital facility. We are looking into other options

Pros

Ease of Scanning documents into patient chart

Cons

Everything in the chart is segregated and unable to be cumulated. For example, to print a patient chart you must go to multiple areas to print info and the print options are very lacking. To chart on a patient you must go to multiple areas that are sometimes seemingly hidden. This software has abandoned efficiency and user friendliness. The support team is easy to contact, but we have so many support tickets with them that we spend just as much time talking with support than working. We cannot work efficiently. Billing components (Charge Master) do not communicate appropriately with patient chart information (Chartaccess) and are constantly requiring support contact.

Review Source

TH

Terri H.  
LPN  
Hospital & Health Care  
Used the software for: 6-12 months

### "LPN using Azalea in a clinic. "

March 1, 2023

4.0

Overall the system works good when you have the right training and programing.

Pros

When the information is put in the system correctly, it was very useful to have the patients full information at my finger tips. It made answering questions and following up a lot easier than having paper and pencil.

Cons

My least favorite feature was the pop up windows, that were not movable. When trying to do PA's under the medication tab, I would have to close the PA window, look up the patients information and then go back into the medication tab, reopen the PA window and answer the question. This was very time consuming because you could not see all the questions at once to get all the information needed to finish the PA without opening and closing the same window.

Review Source

LH

Laura H.  
Executive Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Azalea Health"

March 9, 2023

5.0

Pros

Azalea has the best customer support! If my phone call is not answered immediately, someone calls me back very quickly. Everyone is very friendly, helpful, and patient. We love our support people at Azalea and couldn't live without them.

Cons

We are a small practice and sadly do not use many of the programs that Azalea offers.

Review Source

PC

Patricia C.  
Clinical Coord RN  
Medical Practice  
Used the software for: 2+ years

### "review 3/10/23"

March 10, 2023

3.0

OKey

Pros

I like that adm and clinical are now merged!

Cons

That there are not efficient links for clinical flow. Also they have not implemented recommendations to help the charting process and flow of our clinic

Reason for choosing Azalea Health

This product bought/merged our older EMR, so to safe cost we just adapted to the changes

Review Source

BS

Bonnie S.  
  
Medical Practice  
Used the software for: 2+ years

### "Awesome"

March 8, 2017

4.0

I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

Pros

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Cons

The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.

Review Source

CS

CYNTHIA S.  
BILLING DEPARTMENT  
Medical Practice  
Used the software for: 2+ years

### "Wonderfool service"

October 30, 2023

5.0

Pros

It is easy to teach for the new employees.

Cons

I have not complained about this system, is pretty easy to work with.

Review Source

LD

Laurie D.  
Credentialing Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Overall a well rounded product"

March 21, 2017

4.0

Overall, its a good product-it has all the functions needed for small or large practices. Not too much, not too little.

Pros

Easy to use-simple click and point process. Easy for a entry level employee to use. Azalea is willing to accept and implement user ideas for upgrades. Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with. Great support staff-tickets are handled quickly and efficiently.

Cons

So of the reports are time consuming to extract the data you are looking for. Agings for example-no aging report that gives a total overall account balance on one line. The combined aging is line by line. The primary insurance aging only gives insurance, pt. aging gives patient balances. Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

Review Source

JR

Jolene R.  
Director of Revenue Cycle  
Medical Practice  
Used the software for: 2+ years

### " Azalea Customer Service is EXCELLENT"

May 18, 2018

4.0

I have figured out a LOT of work-arounds to make Azalea work well for our practice, especially with the TASKing function. Would still like to see some better tracking for Authorizations and improvement on the primary/2ndary insurances - they should work based on the effective/term dates and many times you have to manually match them up. Would be GREAT if they were driven by date and type.

Pros

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

Review Source

VR

Verified Reviewer  
None  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "EHR that Actually Has Functions for Multiple Areas of Healthcare"

February 18, 2020

5.0

We don't use the RCM, but the ability of Azalea to do different things from order sets, to eMARs, to simple visit notes is helpful and allows for a more seamless process in the workplace.

Pros

Unlike most EHRs, this one has features that come in use across the different healthcare areas. Built for hospital systems with satellite offices, it has ambulatory options and inpatient hospital options, which integrate demographic information between both options.

Cons

It costs a bit more than other software, but it's beyond worth it. There are a few things that I'm sure they will continue to upgrade in the future, like information flow between hospital and ambulatory systems.

Switched from

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)

We needed a EHR that has more functionality. KIPU is built for addiction centers, but really doesn't cover the different models of addiction medicine.

Review Source

BR

Brenda R.  
Billing Company Owner  
Medical Practice  
Used the software for: 1-2 years

### "Azalea for Billing Solutions"

February 24, 2023

4.0

For the most part, I like the whole package. The main section that I think could be improved is the payment posting or at least get more training on payment posting when users first start using the system.

Pros

The day to day task are not difficult at all.

Cons

When billing claims, you should not have to delete extra diagnosis that are listed in the record if it will only let you check 4 boxes it should only send 4 diagnosis not all that are listed. The support could be better if you could speak to a representative more often then being told to go to the support button and search for your solution. Lately is also has a lot of lag time where the green button is red and tasks don't process quickly.

Review Source

TG

Tracey G.  
operator/ clerk  
Hospital & Health Care  
Used the software for: 2+ years

### "Great"

March 6, 2023

5.0

Do nor have to wait for the doctors to fax orders, so easy to just pull them on Azalea

Pros

So easy to use, No waiting for doctors to send orders over

Cons

I have no problems with product, I just type in a name and it pulls right up

Review Source

CB

Chaquetta B.  
Patient Services Coordinator  
Accounting  
Used the software for: 2+ years

### "Azalea"

February 24, 2023

5.0

Pros

Azalea is user friendly! Very easy to navigate.

Cons

I haven't come across anything I don't like about the system yet.

Review Source

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