--- title: "TrueBill Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TrueBill Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/123289/TrueBill/" page_type: "product" language: "en" --- # TrueBill Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TrueBill ## What is TrueBill? All of your CIS/Utility Billing processes in a configurable, browser-based solution to simplify work, streamline workflows, improve productivity, and boost citizen satisfaction. TrueBill allows you to work more efficiently within your parameters, eliminating endless workarounds, dozens of open screens, & redundant data entry to perform tasks and access information. TrueBill is scalable and integrates seamlessly with most leading financial & asset management systems to optimize your efficiency. ## What is TrueBill used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75000 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TrueBill?[Manage this product listing](https://www.g2.com/products/truebill/claim_requests/new?auto=true) ## TrueBill Overview Updated August 2026 AI summary TrueBill offers cloud-based utility billing and management tools designed for organizations of any size, supporting functions such as ACH payment processing, billing and invoicing, customer management, and work order management. With features for both metered and non-metered billing, as well as options tailored for water utilities, TrueBill helps businesses handle payment collection, rate management, and meter data efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TrueBill 5.0 (3) VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price $75000 Per User, One Time Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.8 (78) Value For Money 5.0 (1) Value For Money 4.8 (75) Customer Service 5.0 (1) Customer Service 4.9 (77) ## TrueBill alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [BOSS811](https://www.capterra.com/p/206223/BOSS811/) [4.8 (78)](https://www.capterra.com/p/206223/BOSS811/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206223/BOSS811/) Highest Rated [SMART360](https://www.capterra.com/p/220105/Bynry/) [5.0 (1)](https://www.capterra.com/p/220105/Bynry/#reviews) Starting price $1.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220105/Bynry/) ## FAQs about TrueBill Overview ### What company size and specific industries is TrueBill built for? TrueBill is designed for public utilities and water service organizations, including water districts, sewer districts, municipalities, irrigation districts, and water wholesalers. It is best suited to organizations that manage billing and operations in the water and wastewater sector, rather than broad general business use. Features and Usability ### What are the key features of TrueBill? TrueBill offers billing and invoicing, customer management, and payment collection features for utility operations. Core billing functions include metered billing, non-metered billing, rate management, and penalty/cut-off processing. It also includes ACH payment processing, online payments, meter data management, and work order management. Getting Started and Support ### What customer support options does TrueBill offer? TrueBill provides chat support. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this catalog entry. ## Features AI summary Based on 182 Utility Billing reviews Capterra reviewers highlight these as the features buyers care about most when choosing utility billing software: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) TrueBill supports **Billing & Invoicing** and **Metered Billing**, so teams can manage recurring charges, generate accurate bills, and bill customers based on measured consumption. However, it does not offer **Usage Tracking/Analytics**. Instead, it provides **Meter Data Management** (**50%**), which can help businesses organize and maintain meter readings more effectively while supporting accurate usage-based billing, helping teams keep billing records current and reduce manual work. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions For Water Utility billing for water Meter Data Management Store, clean, and/or analyze customer usage data collected by metering systems Metered Billing Integrated or built-in billing calculated by customer usage levels of a product/service TrueBill 12 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer Management: Store and organize information about customers and previous interactions - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (1) Basic $75,000 Per User,One Time Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Graduate Student Education Management ### "Helps us provide the best customer services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 18, 2022 Pros I love how it focuses on providing exceptional customer support or services to out customers Cons Didn't really have anything I didn't like about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sam S. BDR Telecommunications ### "Great Reminder of My Spending" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 3, 2022 Pros I got this because I wanted to get a monthly statement of where my money was really going. Surprisingly I had a few subscriptions that I had forgotten about that I was getting charged a few dollars a month for. I'm impressed that it was all for free too. Cons I haven't had any issues thus far. They do want me to pay for a premium service that gives me more access to certain features but I haven't needed those so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anita M. Freelancer Insurance ### "Truebill Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2020 Overall, I love the app and will continue to use and recommend it. It works well to help me categorize my personal and business expenses. Pros I love that I can see all of my financial accounts in one place. Truebill has taken the guesswork out of calculating my net worth. I get immediate notifications when money enters or leaves my accounts. Truebill was easy to set up. Once downloaded the application was simple to add my account information. It was really great being able to access my accounts in real time. Truebill offers budgeting helps and education. You will be able to categorize income and expenses which allows you to itemize business expenses and keep track. Users are also able to take payday loans that are repaid on your next payday. They don't charge interest, but requests a tip. Customer service is great. I had an issue with a payday loan (interest-free, by the way). I contacted customer service. They immediately responded and resolved the issue. Cons The biggest problem I have with the application is that I need to reset account access regularly. It is very annoying when I sync my accounts and the balance does not update because the account has ceased to be connected through no action of mine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.