Get Satisfaction is the leading customer engagement platform that gathers product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device. Get Satisfaction provides a powerful core platform for your customer community, but our wealth of tools and features are what set us apart from the crowd.
An okay community based platform, with a few hiccups
Apr 24, 2018
Used the software for: 6-12 months
Ease of Use
Features & Functionality
Value for Money
Likelihood to Recommend:Not LikelyExtremely Likely
Pros: I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.
Cons: Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).
really good customer service application
Dec 22, 2011
Comments: Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it's a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality.
I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests.
Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.
Pros: Flexibility, affordable, great RSS feed functionality
Cons: Nothing that I can think of
leverage the power of community
Feb 24, 2014
Comments: Chances are, you're feeling pressure to do more with less. For customer success, there's only one way to make it happen leverage the power of community.
Community building isn't effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they're having an issue, they're more likely to stick it out if they see other people doing the same thing.
integrates nicely with Salesforce Support Cloud
May 10, 2012
Comments: From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.