# Bonterra Apricot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bonterra Apricot Software - reviews, pricing plans, popular comparisons to other Nonprofit products and more. Source: https://www.capterra.com/p/123342/Apricot --- # Bonterra Apricot Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bonterra Apricot ## What is Bonterra Apricot? Our comprehensive, secure nonprofit software is designed to create and expand programs with ease. We go beyond the back office with collaboration and engagement capabilities — because everything we do is centered on the experience of the people you serve. And with solutions that are intuitive and easy to use, our software frees up your staff to focus on your mission. ## What is Bonterra Apricot used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Human Services](https://www.capterra.com/human-services-software/)[Social Work Case Management](https://www.capterra.com/social-work-case-management-software/) Top alternative Featured Overall rating Based on 225 user reviews Reviews sentiment Positive 85% Neutral 8% Negative 7% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bonterra Apricot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.bonterratech.com/&name=Bonterra Apricot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bonterra Apricot 4.2 (225) VS. [4.8 (624)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (225) Ease Of Use 4.8 (871) Value For Money 3.9 (195) Value For Money 4.6 (774) Customer Service 4.1 (212) Customer Service 4.7 (751) ## Bonterra Apricot alternatives [4.5 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month [4.8 (471)](https://www.capterra.com/p/220131/Zeffy/reviews/) Starting price Contact vendor for pricing [4.6 (935)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing [4.8 (67)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/123342/Bonterra-Case-Management/alternatives/) ## Who uses Bonterra Apricot? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting & Statistics 4.3 (78) 85.90% of 78 reviewers that rated this feature as important or highly important With this capability, you can quickly generate accurate, up-to-date reports for funders and audits. Reviewers appreciate the ease of extracting statistics, transparency for fundraising, and immediate updates. Some users mention slow performance and limited formatting options. Data Import/Export 4.3 (59) 81.36% of 59 reviewers that rated this feature as important or highly important With this aspect, you can easily import and export client data for reporting and compliance. Users think it works well with Excel and other programs, and find it intuitive. Some reviewers report printing and file translation issues and challenges with duplicate entries. Customizable Reports 4.3 (58) 75.86% of 58 reviewers that rated this feature as important or highly important It gives you flexibility to tailor reports for different programs and funding needs. Reviewers appreciate the ability to edit reports independently and save time. Some users mention limited reporting types and time-consuming customization for non-standard forms. Client Management 4.3 (51) 80.39% of 51 reviewers that rated this feature as important or highly important Bonterra Apricot offers organized client profiles and real-time access to client data. Reviewers appreciate easy tracking of client progress, simple navigation, and improved documentation. Some users report occasional difficulty locating clients on first search attempts. Case Notes 4.4 (41) 100.00% of 41 reviewers that rated this feature as important or highly important It helps you link notes to goals and track client progress from arrival to discharge. Reviewers appreciate structured, accessible notes, chronological order, and easy navigation. Some users mention printing notes requires several steps and going back is time-consuming. For Nonprofits 4.4 (59) 86.44% of 59 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Bonterra Apricot 64 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process It helps you link notes to goals and track client progress from arrival to discharge. Reviewers appreciate structured, accessible notes, chronological order, and easy navigation. Some users mention printing notes requires several steps and going back is time-consuming. Bonterra Apricot offers organized client profiles and real-time access to client data. Reviewers appreciate easy tracking of client progress, simple navigation, and improved documentation. Some users report occasional difficulty locating clients on first search attempts. Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information It gives you flexibility to tailor reports for different programs and funding needs. Reviewers appreciate the ability to edit reports independently and save time. Some users mention limited reporting types and time-consuming customization for non-standard forms. Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Process of gathering, measuring, and analyzing accurate data With this aspect, you can easily import and export client data for reporting and compliance. Users think it works well with Excel and other programs, and find it intuitive. Some reviewers report printing and file translation issues and challenges with duplicate entries. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Plan an event's time and location Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Add, store and access information pertaining to members Access software remotely via mobile devices Manage and support multiple locations Process of managing several related projects or business activities to achieve organizational goals Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Analyze and gain insights into data in real-time Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity With this capability, you can quickly generate accurate, up-to-date reports for funders and audits. Reviewers appreciate the ease of extracting statistics, transparency for fundraising, and immediate updates. Some users mention slow performance and limited formatting options. View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create, manage and track all task activities and progression Track and manage the scheduling of tasks Measure and track time including hours worked and paid time off (PTO) Track employee/learner's progression through training programs Manage volunteer information and direct volunteer resources Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (223) 4.1 Based on 223 reviews ## Pricing Value for money 3.9 (195) ### Starting price Contact vendor for pricing Free trial available Value for money 3.9 (195) 3.9 Based on 195 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (212) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (212) 4.1 Based on 212 reviews ## User reviews Overall rating 4.2 Based on 225 reviews Filter by rating 5(109) 4(83) 3(18) 2(6) 1(9) Mentioned topic Sorted by most recent AU Anonymous User Case Manager I Mental Health Care ### "Case Management Made Simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 I have always found Apricot to be a fantastic means of tracking client outcomes and experiences as well as attendance, demographics, goals, referrals and associated contacts relevant to their care plans. Pros Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in comparison with competitors. Cons When adding a note, or even a document the items are listed in chronological order of the date and time that they were added or edited. Thus, when adding a document that is back-dated, or editing the submission of older entries....the order of the data becomes disorganized. Switched from [MyChartsOnline](https://www.capterra.com/p/128410/MyChartsOnline/) The overall functionality of Apricot was better suited to the needs of our company and managing services for the clients we serve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jennifer F. Case Manager Non-Profit Organization Management ### "Recommend for Client Documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 It has been a great experience overall, I recommend to other organizations to use for client updates and documentation. Pros I like that bonterra keeps documentation very organized for each of my clients I am able to keep everything on track. Cons I don't like that it sometimes logs me out automatically, but it will take me back to my client's folder. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG BRYAN G. Site Coordinator Non-Profit Organization Management ### "Apricot review: The good. The bad. The ugly." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 14, 2025 There were a lot of great things about apricot. The ease of use and easy to find what you looking for was the best part of website. The ability to talk to someone to help and troubleshoot was very difficult. Pros Easy to find things. When the system was working you could upload documents and sign off on papers easily. The ability to use your phone, ipad, desktop and laptops atvany time was amazing as well. Cons Slow. High volume days the program would stall. Usually on the important days there was an almost guarantee that the website would run slow or not at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Family support and resource specialist Child Day Care Services ### "Better with Apricot" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 13, 2025 I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book. Pros Apricot is really easy to use and manage. It makes it easier when my job is able to make adjustments to how we manage our clients documents when we say we like one way or if we don't like it they are able to make changes. It is very secure with the password and making sure you change your passwords frequently which ensures client privacy and protection. Cons Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF Colyn F. Case Manager Non-Profit Organization Management ### "Case Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 August 12, 2025 I think its a good product with room to grow , like any product. It seems as if the system is made to be built as a base and then customized to the client. With that there could be more feature options for even better work flow. Pros The interface is user friendly and customizable to the organization. It does well to ensure how one log's in and closes other sessions to ensure ease of use. It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are being performed. The client management allows to build documents in a manner that flows well and offer great data as far as when updates and files were managed. Cons That code is not as intuitive as it could. For example when information may be listed more than once it should allow for a prompt to ask 'are you updated this for XX document too.' It could also send out 'outage' reports to all users rather than just a lead source to help eliminate excessive reporting. Again a code could identify a series of reports a text box could pop up asking if the user would like to continue with the report as it has already been reported xx times by others. Overall, the intuitive nature could be better. With not knowing if this is inhibited by the customizable features but it would be helpful for greater flow working within the system . Also, an app! Two factor could be applied , this would just be very helpful for those that use the system on the go. And maybe a scan to client for archive featuring, for this company in particular they have a lot of hard copy files that would be best served having a digital copy as well for easier reference. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User CFO Non-Profit Organization Management ### "Review from Finance perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 8, 2025 Overall the product is great, I just wish there was a way to pick up the phone and call instead of having to use the online ticketing system. Pros It is user friendly and helps to speed up and capture the data in a way that works great for the agency. Cons My only issue is on the billing side, the ticketing system doesn't always work great because I normally need to speak with a person and that seems like it takes an act of congress to get someone on the phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Registered Nurse Non-Profit Organization Management ### "Apricot Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 8, 2025 Pros Easily efficient to use been using this system at work for about 4 years now. It was a system that was not personally difficult for me to get use to using daily. Cons Very slow with loading and set up by filters of accessbility to see information with having a high caseload Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kevin W. Home Parent Non-Profit Organization Management ### "Well Please" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2025 I have been using Bonterra Apricot for about 18 months. I have found it to be one of the best systems for the type of industry. Pros I love that Bonterra Apricot is interactive between all staff. It is accurate, and very easy to operate and manage. Cons The only thing I dislike is having to change my password. I understand why, but there isn’t anything else I dislike about Bonterra Apricot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Shirlee D. DOO Non-Profit Organization Management ### "AVOID BONTERRA WITH EVERYTHING YOU HAVE!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 18, 2025 I DESPISE THEM WITH ALL MY BEING. The exploitation of nonprofit services at the horrifyingly exorbitant prices is unconsciounable. The nonprofit sector is struggling already. Bonterra is just around to bayonet the wounded and make sure the support resources and software are out of reach costwise. HATE THEM. Pros I really used to like the customizable features of Apricot. I literally like nothing about Bonterra. They are predatory and buy up systems important to nonprofits and then jack the prices up. Cons The price!! Bonterra has bought up a LOT of nonprofit support systems and software and has JACKED UP the price on everything while at the same time reducing support and customization features until the products are not worth the hassle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2025 Hi Shirlee, Thank you for sharing your feedback. I'm truly sorry to hear how frustrated you feel. It's clear we didn’t meet your expectations, and we take that seriously. We understand how important affordability, support, and flexibility are for nonprofits, and we’re actively working to improve in all of these areas. Your input helps us do that, even when it's hard to hear. If you’re open to continuing the conversation, please feel free to reach out to us at review-support@bonterratech.com. We’d really value the opportunity to learn more and see how we can do better. —Kathleen Connelly Customer Advocacy Manager, Bonterra RC Robert C. IT and Data Specialist Non-Profit Organization Management ### "5 Star Product - HIGHLY RECOMMEND" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2025 10/10. The Bonterra Apricot System is always positive and I will continue to make efforts to persuade my organization to fully transition to it, rather than using it for select programs. Pros It's a very accurate, and fairly comprehensive data system. There are never any errors in data, and the possibilities of its usage feel endless. Nothing our organization needs to track never feels impossible to create in the Bonterra Apricot system. Cons Some lengthy wait times between saving records before transitioning to the next page. Other than this minimal interference, there are no present issues I have. Switched from [Bonterra ETO](https://www.capterra.com/p/77278/Bonterra-ETO/) Frequent errors of data in the ETO Software led to the change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) Popular comparisons [Givebutter vs Bonterra Apricot](https://www.capterra.com/compare/123342-172048/Bonterra-Case-Management-vs-Givebutter)[Donorbox vs Bonterra Apricot](https://www.capterra.com/compare/123342-156860/Bonterra-Case-Management-vs-Donorbox)[DonorPerfect vs Bonterra Apricot](https://www.capterra.com/compare/2698-123342/DonorPerfect-Fundraising-Software-vs-Bonterra-Case-Management)[Zeffy vs Bonterra Apricot](https://www.capterra.com/compare/123342-220131/Bonterra-Case-Management-vs-Zeffy)[Bonterra Network for Good vs Bonterra Apricot](https://www.capterra.com/compare/111128-123342/Bonterra-Guided-Fundraising-vs-Bonterra-Case-Management)[Flipcause vs Bonterra Apricot](https://www.capterra.com/compare/123342-136488/Bonterra-Case-Management-vs-Flipcause) [Bloomerang vs Bonterra Apricot](https://www.capterra.com/compare/123342-131207/Bonterra-Case-Management-vs-Bloomerang)[CaseWorthy vs Bonterra Apricot](https://www.capterra.com/compare/123342-154789/Bonterra-Case-Management-vs-CaseWorthy)[CharityTracker vs Bonterra Apricot](https://www.capterra.com/compare/123342-132388/Bonterra-Case-Management-vs-CharityTracker)[Sumac vs Bonterra Apricot](https://www.capterra.com/compare/123342-144095/Bonterra-Case-Management-vs-Sumac)[Bonterra Penelope vs Bonterra Apricot](https://www.capterra.com/compare/80088-123342/Bonterra-Penelope-vs-Bonterra-Case-Management)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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