--- title: "Bonterra Apricot Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bonterra Apricot the right Nonprofit solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/" page_type: "reviews" language: "en" --- Bonterra Apricot 4.2 (226) [View alternatives](https://www.capterra.com/p/123342/Bonterra-Case-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Bonterra Apricot Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Jacquelyn V Case Manager IMental Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in comparison with competitors.“ March 10, 2026 Belineda J Family support and resource specialistChild Day Care Services, 51 - 200 employeesUsed the software for: More than 2 years. “Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient“ August 13, 2025 CF Colyn F Case ManagerNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are being performed.“ August 12, 2025 Brazil Y Registered NurseNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “Very slow with loading and set up by filters of accessbility to see information with having a high caseload“ August 8, 2025 MS Michaela S Data and Reporting AnalystIndividual & Family Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and SV Services, Workforce Services, Utility and Rental Assistance, Shelters, etc.).“ June 12, 2025 AW Alexsander W Data ManagerCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “It was riddled with defects and inefficient structures.“ April 27, 2026 CC Charmaine C Trauma Support CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three simple steps, which streamlines my workflow and helps me focus on providing meaningful assistant.“ June 17, 2025 GH Gregory H IT and Operations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them.“ August 27, 2024 ## Showing most helpful reviews Showing 1-25 of 226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nazgol Z. Director of Program Impact & Performance Measurements Non-Profit Organization Management Used the software for: 2+ years ### "Solutions for the Nonprofit world" January 31, 2022 4.0 Pros Easily customizable. Continuous development toward more user friendly features. Online features. Ease of building reports and reporting capabilities Cons The pricing. Use of more complex reporting systems to better filter or analyze data. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing Bonterra Apricot Pricing. Established use by partners. Switched from [Bonterra ETO](https://www.capterra.com/p/77278/Bonterra-ETO/) More user friendly and customizable Review Source AG Aaron G. Intake specialist Civic & Social Organization Used the software for: 1-2 years ### "Hey it's all good" February 14, 2025 5.0 Pretty good, other than some issues in the afternoon when many people are using it. Pros I like the ease of the system, from the first day to today it has been intuitive. Cons Sometimes it loads slowly in the afternoon Switched from [MainEvent](https://www.capterra.com/p/250046/MainEvent/) our group of buisness statewide switched over Review Source SD Shirlee D. DOO Non-Profit Organization Management Used the software for: 2+ years ### "AVOID BONTERRA WITH EVERYTHING YOU HAVE!" June 18, 2025 1.0 I DESPISE THEM WITH ALL MY BEING. The exploitation of nonprofit services at the horrifyingly exorbitant prices is unconsciounable. The nonprofit sector is struggling already. Bonterra is just around to bayonet the wounded and make sure the support resources and software are out of reach costwise. HATE THEM. Pros I really used to like the customizable features of Apricot. I literally like nothing about Bonterra. They are predatory and buy up systems important to nonprofits and then jack the prices up. Cons The price!! Bonterra has bought up a LOT of nonprofit support systems and software and has JACKED UP the price on everything while at the same time reducing support and customization features until the products are not worth the hassle. Review Source Response from Bonterra June 20, 2025 Hi Shirlee, Thank you for sharing your feedback. I'm truly sorry to hear how frustrated you feel. It's clear we didn’t meet your expectations, and we take that seriously. We understand how important affordability, support, and flexibility are for nonprofits, and we’re actively working to improve in all of these areas. Your input helps us do that, even when it's hard to hear. If you’re open to continuing the conversation, please feel free to reach out to us at review-support@bonterratech.com. We’d really value the opportunity to learn more and see how we can do better. —Kathleen Connelly Customer Advocacy Manager, Bonterra JH Jessica H. Executive Director Mental Health Care Used the software for: 1-2 years ### "great product, wished there would've been more guidance" February 14, 2025 4.0 Pros The flexibility of the different product within it and how they work together is helpful. Cons It was a difficult product to set up with little guidance. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Apricot Bloomerang did not offer everything that this did. Review Source HS Heather S. Office and Communications Manager Religious Institutions Used the software for: 6-12 months ### "Always there to help" February 18, 2025 4.0 I have had very positive interactions with Bonterra Case Management. Pros I have had a timely response to every query. Cons I do wish there was a chat feature right on the site. Sometimes I need a question answered quicker than an email exchange allows. Switched from [Action Network](https://www.capterra.com/p/235419/Action-Network/) Not sure, decision was made before I was hired, but I have found Action Network difficult to navigate. Review Source VP Vanessa P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Horrible Platform" October 16, 2024 1.0 I have been having issues with this system since we began using it in 2021. We never got to a place where we could fully function on our own. It always required the use of their staff. Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training. I have done the upgrades and the additional training and paid for it, yet we still are not able to operate the system effectively. The system is NOT user friendly and customer service is horrific. Their version of customer services is to up sale us into something else that we don't need. I want to cancel my subscription to this platform before the end of the contracted date but they lock you into a long contract and continue to take your money without proper support. I believe you they provided false advertisement and quite frankly do not value the customer. I have tried multiple times to cancel and get support from \[sensitive content hidden\] who said she has sent this information to her higher ups, but to date I have not heard from any managers or supervisors. They should be embarrassed at the type of service you provide to people. Pros N/a. We couldn't get it to function for us the way we needed it to. Not user friendly. Cons The system is not customizable or user friendly. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bonterra Apricot Seemed like a better option. Now I am trying to cancel and go back to Salesforce conversations. Switched from [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Needed something more sophisticated. Review Source Response from Bonterra November 20, 2024 Hi Vanessa, thank you for your candid feedback. I sincerely apologize that we've fallen short of providing the customization and support you need. We take your concerns about usability, training costs, and contract issues very seriously. Please email diana.may@bonterratech.com so our director of customer success can personally discuss your situation and find solutions that work for your organization. Your mission is too important for these challenges to continue. We're committed to making this right and appreciate you bringing these issues to our attention. VR Verified Reviewer Family support and resource specialist Child Day Care Services Used the software for: 2+ years ### "Better with Apricot" August 13, 2025 4.0 I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book. Pros Apricot is really easy to use and manage. It makes it easier when my job is able to make adjustments to how we manage our clients documents when we say we like one way or if we don't like it they are able to make changes. It is very secure with the password and making sure you change your passwords frequently which ensures client privacy and protection. Cons Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient Review Source CC Charmaine C. Trauma Support Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Apricot A User Friendly Tool For Client Management With Room For Growth" June 17, 2025 5.0 I would love the ability to generate my own reports to keep better track of my data and analyze trends independently. While this may be an administrative limitation, having more flexibility in reporting would greatly improve efficiency. Overall, my experience with Apricot has been positive, and I would definitely recommend it as a reliable tool for client management. now that I know how to Now that I know how to navigate the product, has been a good experience. Pros "I use Apricot daily as a data input application to manage my clients and track my interactions with them. My clients are surviving family members of homicide victims, so having an efficient and user-friendly system is crucial for ensuring seamless support. One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three simple steps, which streamlines my workflow and helps me focus on providing meaningful assistant. Cons I'm not sure if this is an administrative issue however I would like to be able to run my own report to keep up with my data numbers, not just the administrators. I wish to track my own productivity to assure quality performance. Switched from [Total ETO](https://www.capterra.com/p/178763/Total-ETO/) Flow was important and user friendliness Review Source VR Verified Reviewer Registered Nurse Non-Profit Organization Management Used the software for: 2+ years ### "Apricot Review" August 8, 2025 4.0 Pros Easily efficient to use been using this system at work for about 4 years now. It was a system that was not personally difficult for me to get use to using daily. Cons Very slow with loading and set up by filters of accessbility to see information with having a high caseload Review Source VR Verified Reviewer CFO Non-Profit Organization Management Used the software for: 2+ years ### "Review from Finance perspective" August 8, 2025 5.0 Overall the product is great, I just wish there was a way to pick up the phone and call instead of having to use the online ticketing system. Pros It is user friendly and helps to speed up and capture the data in a way that works great for the agency. Cons My only issue is on the billing side, the ticketing system doesn't always work great because I normally need to speak with a person and that seems like it takes an act of congress to get someone on the phone. Review Source GH Gregory H. IT and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "This is a great database that is well worth the price" August 27, 2024 5.0 Overall my experience has been great. The training I had before we launched our database was great and the continued support is very helpful. Pros The ability to customize just about any field and report without having to ask or pay Bonterra to do it for me. Cons There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them. These are fields in prebuilt forms. Switched from [ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) Whenever we needed to make a change to the database, we needed to go through ASI-ware, wait for a quote, if the quote was within our budget, then we'd approve, then we needed to wait for production to finish, then test it, then finalize the change. It was a lot of time and money to customize forms and reports. Review Source EM Eric M. Social worker Medical Practice Used the software for: 6-12 months ### "Wonderful platform for use with TKF on grants. " August 27, 2024 5.0 It's been very good. I really like the program over the former platform that TKF was using. Pros Its very user friendly. I did not even need a step by step to figure out the user interface. Cons I wish there was an option for the users to add clinics. Switched from [Apricot](https://www.capterra.com/p/152918/Apricot/) Was not my call but I'm glad TKF made this switch for us. Review Source Response from Bonterra September 12, 2024 Eric, we're thrilled you've found Bonterra so user-friendly for your grant work with TKF! Your suggestion about adding clinics is valuable - we're always looking for ways to make our platform more flexible for dedicated professionals like you. Thanks for being part of our mission to empower social good! LC Leslie C. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "Bonterra Case Management aka Apricot" August 12, 2024 5.0 Once I got over the hurdle of a new case management system, I found it relatively easy to move around from patient to patient. Pros Relatively easy to navigate after I took the time to move around the platform. Cons Doesn't have a search bar. This would be helpful when looking for a specific item such as January 2024 Individual Note. Switched from [Box](https://www.capterra.com/p/148766/Box/) It was the next progression to develop and use a Case Management system instead of a file system only. Review Source SA Stephanie A. Case Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Apricot Experience " June 17, 2025 5.0 My experience has been wonderful and I am glad to continue using Apricot for my work. It keeps all needed information in a central location that can easily be updated. Pros I enjoy the ease of signing in, the detailed instructions and workflow tools, and the customization for program needs. Cons It can be hard to navigate without proper training, but the training provided by my company was sufficient to get started. Review Source RW Ramik W. Executive Director Individual & Family Services Used the software for: 1-2 years ### "Apricot is the best" June 12, 2025 5.0 My experience has been very positive. Apricot is user-friendly, and its customizable features render it an ideal fit for my organization. Pros The platforms are user-friendly, and the company provides excellent technical support. They fulfill all our requirements. Cons I don't have any cons at this time. Circle back in three years and maybe things will change. However as of now Bonterra Apricot is excellent. Review Source AD Ashley D. Housing Stabilization Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Great Job Bonterra " February 14, 2025 5.0 Its very user friendly and keeps data very organized and easy to find Pros its easy to use, makes data organization very simple. Cons nothing I love it, its a great product. Very easy to learn to use. Review Source JB Jewell B. Survivor Advocate Non-Profit Organization Management Used the software for: 2+ years ### "Supportive Tool for Non Profits" December 2, 2024 4.0 I have found this software to be a great help in capturing and accessing the diverse client data I need as a non profit advocate & case manager. Pros Easy to enter the information. Fairly well organized. Easy to look up individual details you may need. Cons Reports should be easier to create and configure and adapt for what we need for grants, year end, and other necessary reporting. Review Source KR Kiarra R. ERC Support Staff Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Case Management" February 20, 2025 5.0 Pros The amount of resources and client support provided Cons Spam emails, Bonterra Case Managament send too many emails in my opinion Review Source JM Jeffrey M. Peer Support Specialist Individual & Family Services Used the software for: 1-2 years ### "Great organization" December 9, 2024 5.0 I use it for Service Notes for my position as a Peer Support Specialist Pros organization is what I get the most of using Bonterra Cons timed out part of it sometimes catches you off guard Review Source VA Vivian A. Safe Release Support Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Honest opinion" December 9, 2024 5.0 My overall experience has been excellent. I use the program for two different entities, NVFS and also for the Government Biometrics System. Pros The friendly user capacity, especially when I am transferring from one to another organization Cons I cannot think about something negative about it Review Source AM Amya M. School-Based Counseling Intern Mental Health Care Used the software for: Less than 6 months ### "Decent Software - Could be Improved " December 4, 2024 4.0 It's been fine. We got an in depth training on using it which was helpful, but that was from my employer, not the software company itself Pros The linking of accounts/ people to cases Cons often won't let me save my notes -- it takes a really long time so I don't know if the record is saved or not. it's led to me having some duplicate records Review Source LR Lissette R. Business Developer Non-Profit Organization Management Used the software for: 2+ years ### "Great work tool" August 8, 2024 5.0 It is very easy to use and follow up and keep records Pros User friendly, have all the information needed Cons Need a checkmark beside each worked case to identify that is already reviewd Review Source Response from Bonterra September 12, 2024 Lissette, thank you for your fantastic feedback on Bonterra! We're thrilled to hear you find our tool user-friendly and comprehensive for your needs. Your suggestion about adding a checkmark for reviewed cases has been shared with our Product team - we're always looking for ways to make our platform even more efficient for changemakers like you. YG Yojanna G. Case Manager Government Administration Used the software for: 1-2 years ### "Easy to use, some technical issues" September 3, 2024 4.0 It has been a great experience navigating the system for around three years. Pros Allows all work is well organized. It has most of the features we need for work documentation in one place. Cons Technical problems. I experienced incorrect data display, missing notes, slow system loading of information. Review Source Response from Bonterra September 12, 2024 Yojanna, thanks for sharing your experience with Bonterra! We're glad it's helping keep your work organized, and we hear you on the technical issues. We're constantly working to improve our system's performance and reliability, because we know how crucial accurate data is for case managers like you making a real difference. BH BRAD H. Director of Collective Impact Non-Profit Organization Management Used the software for: 2+ years ### "No case management software is perfect, but this is the best I've used" August 22, 2024 4.0 I have used a lot of case management/clinical software systems, BCM/Apricot has been my favorite. There's always a tradeoff between automation and customizability with such systems, and Bonterra Case Management has the best balance between the two. Building forms and reports is easy, and the tech support is super. Pros Easy built-in reporting interface, and really responsive tech support Cons Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account manager are less helpful and turn over often Review Source MM McKenzie M. Outreach Coordinator Individual & Family Services Used the software for: 1-2 years ### "Great service, definitely reccomned!" August 8, 2024 5.0 Bonterra Case Management has been great to work with. They are always available to help us with questions and fix any issues right away. Pros We love how organized they keep our cases and clients. I couldn't imagine how we would keep everything in such great order without this system. Cons My biggest con is that I am not able to customize my home page and have my cases on that. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.