# Bonterra Apricot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra Apricot the right Nonprofit solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123342/Apricot/reviews --- Bonterra Apricot 4.2 (226) [View alternatives](https://www.capterra.com/p/123342/Bonterra-Case-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bonterra Apricot Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Jacquelyn V Case Manager IMental Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in comparison with competitors.“ March 10, 2026 Belineda J Family support and resource specialistChild Day Care Services, 51 - 200 employeesUsed the software for: More than 2 years. “Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient“ August 13, 2025 MS Michaela S Data and Reporting AnalystIndividual & Family Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and SV Services, Workforce Services, Utility and Rental Assistance, Shelters, etc.).“ June 12, 2025 Brazil Y Registered NurseNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “Very slow with loading and set up by filters of accessbility to see information with having a high caseload“ August 8, 2025 CC Charmaine C Trauma Support CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three simple steps, which streamlines my workflow and helps me focus on providing meaningful assistant.“ June 17, 2025 GH Gregory H IT and Operations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them.“ August 27, 2024 CF Colyn F Case ManagerNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are being performed.“ August 12, 2025 BH BRAD H Director of Collective ImpactNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account manager are less helpful and turn over often“ August 22, 2024 ## Showing most helpful reviews Showing 1-25 of 226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nazgol Z. Director of Program Impact & Performance Measurements Non-Profit Organization Management Used the software for: 2+ years ### "Solutions for the Nonprofit world" January 31, 2022 4.0 Pros Easily customizable. Continuous development toward more user friendly features. Online features. Ease of building reports and reporting capabilities Cons The pricing. Use of more complex reporting systems to better filter or analyze data. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing Bonterra Apricot Pricing. Established use by partners. Switched from [Bonterra ETO](https://www.capterra.com/p/77278/Bonterra-ETO/) More user friendly and customizable Review Source AG Aaron G. Intake specialist Civic & Social Organization Used the software for: 1-2 years ### "Hey it's all good" February 14, 2025 5.0 Pretty good, other than some issues in the afternoon when many people are using it. Pros I like the ease of the system, from the first day to today it has been intuitive. Cons Sometimes it loads slowly in the afternoon Switched from [MainEvent](https://www.capterra.com/p/250046/MainEvent/) our group of buisness statewide switched over Review Source SD Shirlee D. DOO Non-Profit Organization Management Used the software for: 2+ years ### "AVOID BONTERRA WITH EVERYTHING YOU HAVE!" June 18, 2025 1.0 I DESPISE THEM WITH ALL MY BEING. The exploitation of nonprofit services at the horrifyingly exorbitant prices is unconsciounable. The nonprofit sector is struggling already. Bonterra is just around to bayonet the wounded and make sure the support resources and software are out of reach costwise. HATE THEM. Pros I really used to like the customizable features of Apricot. I literally like nothing about Bonterra. They are predatory and buy up systems important to nonprofits and then jack the prices up. Cons The price!! Bonterra has bought up a LOT of nonprofit support systems and software and has JACKED UP the price on everything while at the same time reducing support and customization features until the products are not worth the hassle. Review Source Response from Bonterra June 20, 2025 Hi Shirlee, Thank you for sharing your feedback. I'm truly sorry to hear how frustrated you feel. It's clear we didn’t meet your expectations, and we take that seriously. We understand how important affordability, support, and flexibility are for nonprofits, and we’re actively working to improve in all of these areas. Your input helps us do that, even when it's hard to hear. If you’re open to continuing the conversation, please feel free to reach out to us at review-support@bonterratech.com. We’d really value the opportunity to learn more and see how we can do better. —Kathleen Connelly Customer Advocacy Manager, Bonterra GH Gregory H. IT and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "This is a great database that is well worth the price" August 27, 2024 5.0 Overall my experience has been great. The training I had before we launched our database was great and the continued support is very helpful. Pros The ability to customize just about any field and report without having to ask or pay Bonterra to do it for me. Cons There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them. These are fields in prebuilt forms. Switched from [ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) Whenever we needed to make a change to the database, we needed to go through ASI-ware, wait for a quote, if the quote was within our budget, then we'd approve, then we needed to wait for production to finish, then test it, then finalize the change. It was a lot of time and money to customize forms and reports. Review Source JH Jessica H. Executive Director Mental Health Care Used the software for: 1-2 years ### "great product, wished there would've been more guidance" February 14, 2025 4.0 Pros The flexibility of the different product within it and how they work together is helpful. Cons It was a difficult product to set up with little guidance. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Apricot Bloomerang did not offer everything that this did. Review Source VP Vanessa P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Horrible Platform" October 16, 2024 1.0 I have been having issues with this system since we began using it in 2021. We never got to a place where we could fully function on our own. It always required the use of their staff. Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training. I have done the upgrades and the additional training and paid for it, yet we still are not able to operate the system effectively. The system is NOT user friendly and customer service is horrific. Their version of customer services is to up sale us into something else that we don't need. I want to cancel my subscription to this platform before the end of the contracted date but they lock you into a long contract and continue to take your money without proper support. I believe you they provided false advertisement and quite frankly do not value the customer. I have tried multiple times to cancel and get support from \[sensitive content hidden\] who said she has sent this information to her higher ups, but to date I have not heard from any managers or supervisors. They should be embarrassed at the type of service you provide to people. Pros N/a. We couldn't get it to function for us the way we needed it to. Not user friendly. Cons The system is not customizable or user friendly. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bonterra Apricot Seemed like a better option. Now I am trying to cancel and go back to Salesforce conversations. Switched from [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Needed something more sophisticated. Review Source Response from Bonterra November 20, 2024 Hi Vanessa, thank you for your candid feedback. I sincerely apologize that we've fallen short of providing the customization and support you need. We take your concerns about usability, training costs, and contract issues very seriously. Please email diana.may@bonterratech.com so our director of customer success can personally discuss your situation and find solutions that work for your organization. Your mission is too important for these challenges to continue. We're committed to making this right and appreciate you bringing these issues to our attention. HS Heather S. Office and Communications Manager Religious Institutions Used the software for: 6-12 months ### "Always there to help" February 18, 2025 4.0 I have had very positive interactions with Bonterra Case Management. Pros I have had a timely response to every query. Cons I do wish there was a chat feature right on the site. Sometimes I need a question answered quicker than an email exchange allows. Switched from [Action Network](https://www.capterra.com/p/235419/Action-Network/) Not sure, decision was made before I was hired, but I have found Action Network difficult to navigate. Review Source SC Susan C. Client Services Coordinator, Database Manager Non-Profit Organization Management Used the software for: 2+ years ### "Customization at our fingertips!" August 28, 2024 5.0 Our overall experience has been excellent. Pros I can customize it on the fly as our procedures change. I was able to build it out using terminology, field names and functions specific to our case management needs. All of the other systems we looked at were missing one or more functions that we needed. Cons Just small things. We have often wished that there was an age calculation field that could be added to the Household screen along with the DOB. Right now, we have to run a report to see ages. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bonterra Apricot Customization options and the ability to build it from scratch. Review Source NS Nick S. Mobile Response Team Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Case Management: A quick glance" August 12, 2024 5.0 Overall it has been great. We have been able to cut down our human error from going paper/spreadsheets to this solution with the tracking and reporting. It has also drastically reduced the amount of time to type up reports for our grants. Prior we would be looking at 6-8 hours per report. With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire report done in 1 to 2 hours. Pros On the front end, the ability for our team to collaborate with each other regardless of who was the case manager. On the back end, the ability to create what we needed how we need it. Building our own forms and workflows that work for us rather than a cookie cutter solution that we would have to work around and change our process to fit the product. Cons The inability for the calendar within Bonterra Case Management to sync with our calendars. We are a GSuite organization and would love that when we put a next appointment for a client within Bonterra Case Management, the ability for that to automatically be put on our calendars as well. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bonterra Apricot The ease of use, robust system, that what out of the box looked daunting, has the support implementation team and customer care team to make it successful for each organization. We were able to take best practices with our own spin to make sure it worked for us rather than the wild west and not sure where or how to make the other options our own. Review Source VR Verified Reviewer Family support and resource specialist Child Day Care Services Used the software for: 2+ years ### "Better with Apricot" August 13, 2025 4.0 I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book. Pros Apricot is really easy to use and manage. It makes it easier when my job is able to make adjustments to how we manage our clients documents when we say we like one way or if we don't like it they are able to make changes. It is very secure with the password and making sure you change your passwords frequently which ensures client privacy and protection. Cons Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient Review Source WP Winona P. Social Worker Non-Profit Organization Management Used the software for: 6-12 months ### "Bonterra Case Management is efficient and user friendly" February 14, 2025 5.0 Bonterra Case Management has helped me monitor data related to projected outcomes related to interactions with clients. This softwear helps the agency I work for monitor data that we send over in our quarterly reports to funders. Also, I find it easy to access in terms of searching clients and documenting case notes. I highly recommend Bonterra Case Management. Pros The ease of access while documenting client notes after doing an intake with a new client. Also, bonterra case management is easy to navigate in terms of reading other social workers case notes before meeting with a new client. This software is incredibly user friendly. Cons At times the software will freeze up and provide an error message stating a client does not exist when they have already been registered with Bonterra. However, by contacting tech support the issue is quickly resolved. Review Source JC Joshua C. Case Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and helpful." June 12, 2025 5.0 Pros I like the ease of documentation. I like how easy it is to find and view what I need without digging through countless notes. Cons The frustration that I have with the program is that the agencies that I refer to the most are not options in the menu bars. That has more to do with the agency I work for and not the program itself. Review Source DZ Debbie Z. Social Worker Hospital & Health Care Used the software for: 2+ years ### "Excellent Apricot " February 14, 2025 5.0 Very easy, specific, quick method of documentation Pros Personal help via zoom. Had issues with documenting and was scheduled to meet with a very patient representative Cons Sometimes have difficulty scheduling new trainings Review Source AD Amanda D. Community Health Worker Civic & Social Organization Used the software for: 6-12 months ### "Case Management System" February 14, 2025 5.0 I have had a great experience with this system. Pros What I like most about the case management system is it has a lot of drop-down options when putting in the services provided. Cons The con is when I open up a client file, and I want to go back, it will take me to the first page of the client roster when the client file I opened up was on the 4th page. Review Source RH Robert H. Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Bonterra Caser Management Review" February 14, 2025 5.0 It has been very pleasant. It has been a very smooth process. Pros The great trainings on how to access and utilize apricot. Cons The timing of some of the trainings don't work with my work schedule due to meetings I have to attend. Review Source JM Jeffrey M. Peer Support Specialist Individual & Family Services Used the software for: 1-2 years ### "Great organization" December 9, 2024 5.0 I use it for Service Notes for my position as a Peer Support Specialist Pros organization is what I get the most of using Bonterra Cons timed out part of it sometimes catches you off guard Review Source KR Kiarra R. ERC Support Staff Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Case Management" February 20, 2025 5.0 Pros The amount of resources and client support provided Cons Spam emails, Bonterra Case Managament send too many emails in my opinion Review Source LR Lissette R. Business Developer Non-Profit Organization Management Used the software for: 2+ years ### "Great work tool" August 8, 2024 5.0 It is very easy to use and follow up and keep records Pros User friendly, have all the information needed Cons Need a checkmark beside each worked case to identify that is already reviewd Review Source Response from Bonterra September 12, 2024 Lissette, thank you for your fantastic feedback on Bonterra! We're thrilled to hear you find our tool user-friendly and comprehensive for your needs. Your suggestion about adding a checkmark for reviewed cases has been shared with our Product team - we're always looking for ways to make our platform even more efficient for changemakers like you. CA Caleigh A. Outreach and Volunteer Licensed Master Social Worker Non-Profit Organization Management Used the software for: 1-2 years ### "Documentation is easy and to the point-I recommend this site to others!" September 3, 2024 5.0 Access and navigation of the website is typically smooth and errorless. I am able to run reports and document notes without complaint. The design is attractive and easy to understand. My 2 complaints are when I have to refresh a client file because the server isn't responding and if I have to search old notes to adjust or refresh myself with a note, it gets confusing easily and isn't simple to navigate. Pros Easy to navigate site and document notes. Cons Occasional slow response to access items. Occasionally unable to access client notes and requires refreshing server. Searching for past documentation can be time consuming and confusing. I don't like that it refreshes with the last note opened--it would be more helpful to keep the dates in order or maybe even have a calendar view of the notes. Review Source VL Vicki L. Fiscal Manager Non-Profit Organization Management Used the software for: 2+ years ### "AVS Review" September 4, 2024 3.0 Very good. Customer Service is always available, reports are easy to run. Pros Easy to use when looking up case history. Cons Some area's for entries do not apply to our organization but input is mandatory in order to save a file Review Source YG Yojanna G. Case Manager Government Administration Used the software for: 1-2 years ### "Easy to use, some technical issues" September 3, 2024 4.0 It has been a great experience navigating the system for around three years. Pros Allows all work is well organized. It has most of the features we need for work documentation in one place. Cons Technical problems. I experienced incorrect data display, missing notes, slow system loading of information. Review Source Response from Bonterra September 12, 2024 Yojanna, thanks for sharing your experience with Bonterra! We're glad it's helping keep your work organized, and we hear you on the technical issues. We're constantly working to improve our system's performance and reliability, because we know how crucial accurate data is for case managers like you making a real difference. MP Mary P. Forensic Interviewer Non-Profit Organization Management Used the software for: 6-12 months ### "Forensic Interviewer" September 9, 2024 5.0 I like being able to navigate through it easily. Pros I enjoy the ease of navigating around and finding the information I need. Cons I have not found any issues that I am unable to navigate through. Review Source Response from Bonterra September 12, 2024 Mary, we're thrilled to hear you're finding Bonterra easy to navigate in your crucial work as a Forensic Interviewer. Your ability to find information quickly is exactly what we aim for - we want to empower professionals like you to focus on making a difference, not wrestling with software. LK Linda K. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Makes Life Easier" August 25, 2024 5.0 I do a lot of data input, and I find the system works well and is very intuitive. Pros Ease of use. Ease of access to recorded data. Cons Sometimes the response is slow. I don't know if it's your system or our internet connection. Review Source Response from Bonterra September 12, 2024 Linda, we're delighted to hear Bonterra is making your life easier with its intuitive design and easy data access. We're constantly working to improve our system's speed, because we know every moment counts when you're inputting data to drive positive change. MM McKenzie M. Outreach Coordinator Individual & Family Services Used the software for: 1-2 years ### "Great service, definitely reccomned!" August 8, 2024 5.0 Bonterra Case Management has been great to work with. They are always available to help us with questions and fix any issues right away. Pros We love how organized they keep our cases and clients. I couldn't imagine how we would keep everything in such great order without this system. Cons My biggest con is that I am not able to customize my home page and have my cases on that. Review Source DC Dana C. Program Manager Civic & Social Organization Used the software for: 2+ years ### "Bonterra Experience" August 2, 2024 4.0 It's been positive. It allows me to do my job confidently since I have all of the info that I need at my fingertips. Pros Information is easily located; it's user friendly and contains the data needed to make my job easier. Cons It has glitches sometimes when I cannot get to the info that I need. Review Source Similar Products Featured ## Related categories [Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Human Services](https://www.capterra.com/human-services-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.