# Bonterra Apricot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra Apricot the right Nonprofit solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123342/Apricot/reviews --- Bonterra Apricot 4.2 (226) [View alternatives](https://www.capterra.com/p/123342/Bonterra-Case-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bonterra Apricot Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Jacquelyn V Case Manager IMental Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in comparison with competitors.“ March 10, 2026 Belineda J Family support and resource specialistChild Day Care Services, 51 - 200 employeesUsed the software for: More than 2 years. “Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient“ August 13, 2025 MS Michaela S Data and Reporting AnalystIndividual & Family Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and SV Services, Workforce Services, Utility and Rental Assistance, Shelters, etc.).“ June 12, 2025 Brazil Y Registered NurseNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “Very slow with loading and set up by filters of accessbility to see information with having a high caseload“ August 8, 2025 CC Charmaine C Trauma Support CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three simple steps, which streamlines my workflow and helps me focus on providing meaningful assistant.“ June 17, 2025 AW Alexsander W Data ManagerCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “It was riddled with defects and inefficient structures.“ April 27, 2026 CF Colyn F Case ManagerNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are being performed.“ August 12, 2025 GH Gregory H IT and Operations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them.“ August 27, 2024 ## Showing most helpful reviews Showing 1-25 of 226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nazgol Z. Director of Program Impact & Performance Measurements Non-Profit Organization Management Used the software for: 2+ years ### "Solutions for the Nonprofit world" January 31, 2022 4.0 Pros Easily customizable. Continuous development toward more user friendly features. Online features. Ease of building reports and reporting capabilities Cons The pricing. Use of more complex reporting systems to better filter or analyze data. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing Bonterra Apricot Pricing. Established use by partners. Switched from [Bonterra ETO](https://www.capterra.com/p/77278/Bonterra-ETO/) More user friendly and customizable Review Source AG Aaron G. Intake specialist Civic & Social Organization Used the software for: 1-2 years ### "Hey it's all good" February 14, 2025 5.0 Pretty good, other than some issues in the afternoon when many people are using it. Pros I like the ease of the system, from the first day to today it has been intuitive. Cons Sometimes it loads slowly in the afternoon Switched from [MainEvent](https://www.capterra.com/p/250046/MainEvent/) our group of buisness statewide switched over Review Source SD Shirlee D. DOO Non-Profit Organization Management Used the software for: 2+ years ### "AVOID BONTERRA WITH EVERYTHING YOU HAVE!" June 18, 2025 1.0 I DESPISE THEM WITH ALL MY BEING. The exploitation of nonprofit services at the horrifyingly exorbitant prices is unconsciounable. The nonprofit sector is struggling already. Bonterra is just around to bayonet the wounded and make sure the support resources and software are out of reach costwise. HATE THEM. Pros I really used to like the customizable features of Apricot. I literally like nothing about Bonterra. They are predatory and buy up systems important to nonprofits and then jack the prices up. Cons The price!! Bonterra has bought up a LOT of nonprofit support systems and software and has JACKED UP the price on everything while at the same time reducing support and customization features until the products are not worth the hassle. Review Source Response from Bonterra June 20, 2025 Hi Shirlee, Thank you for sharing your feedback. I'm truly sorry to hear how frustrated you feel. It's clear we didn’t meet your expectations, and we take that seriously. We understand how important affordability, support, and flexibility are for nonprofits, and we’re actively working to improve in all of these areas. Your input helps us do that, even when it's hard to hear. If you’re open to continuing the conversation, please feel free to reach out to us at review-support@bonterratech.com. We’d really value the opportunity to learn more and see how we can do better. —Kathleen Connelly Customer Advocacy Manager, Bonterra JH Jessica H. Executive Director Mental Health Care Used the software for: 1-2 years ### "great product, wished there would've been more guidance" February 14, 2025 4.0 Pros The flexibility of the different product within it and how they work together is helpful. Cons It was a difficult product to set up with little guidance. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Apricot Bloomerang did not offer everything that this did. Review Source HS Heather S. Office and Communications Manager Religious Institutions Used the software for: 6-12 months ### "Always there to help" February 18, 2025 4.0 I have had very positive interactions with Bonterra Case Management. Pros I have had a timely response to every query. Cons I do wish there was a chat feature right on the site. Sometimes I need a question answered quicker than an email exchange allows. Switched from [Action Network](https://www.capterra.com/p/235419/Action-Network/) Not sure, decision was made before I was hired, but I have found Action Network difficult to navigate. Review Source VP Vanessa P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Horrible Platform" October 16, 2024 1.0 I have been having issues with this system since we began using it in 2021. We never got to a place where we could fully function on our own. It always required the use of their staff. Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training. I have done the upgrades and the additional training and paid for it, yet we still are not able to operate the system effectively. The system is NOT user friendly and customer service is horrific. Their version of customer services is to up sale us into something else that we don't need. I want to cancel my subscription to this platform before the end of the contracted date but they lock you into a long contract and continue to take your money without proper support. I believe you they provided false advertisement and quite frankly do not value the customer. I have tried multiple times to cancel and get support from \[sensitive content hidden\] who said she has sent this information to her higher ups, but to date I have not heard from any managers or supervisors. They should be embarrassed at the type of service you provide to people. Pros N/a. We couldn't get it to function for us the way we needed it to. Not user friendly. Cons The system is not customizable or user friendly. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bonterra Apricot Seemed like a better option. Now I am trying to cancel and go back to Salesforce conversations. Switched from [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Needed something more sophisticated. Review Source Response from Bonterra November 20, 2024 Hi Vanessa, thank you for your candid feedback. I sincerely apologize that we've fallen short of providing the customization and support you need. We take your concerns about usability, training costs, and contract issues very seriously. Please email diana.may@bonterratech.com so our director of customer success can personally discuss your situation and find solutions that work for your organization. Your mission is too important for these challenges to continue. We're committed to making this right and appreciate you bringing these issues to our attention. VR Verified Reviewer Family support and resource specialist Child Day Care Services Used the software for: 2+ years ### "Better with Apricot" August 13, 2025 4.0 I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book. Pros Apricot is really easy to use and manage. It makes it easier when my job is able to make adjustments to how we manage our clients documents when we say we like one way or if we don't like it they are able to make changes. It is very secure with the password and making sure you change your passwords frequently which ensures client privacy and protection. Cons Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient Review Source BG BRYAN G. Site Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Apricot review: The good. The bad. The ugly." August 14, 2025 4.0 There were a lot of great things about apricot. The ease of use and easy to find what you looking for was the best part of website. The ability to talk to someone to help and troubleshoot was very difficult. Pros Easy to find things. When the system was working you could upload documents and sign off on papers easily. The ability to use your phone, ipad, desktop and laptops atvany time was amazing as well. Cons Slow. High volume days the program would stall. Usually on the important days there was an almost guarantee that the website would run slow or not at all. Review Source VR Verified Reviewer Registered Nurse Non-Profit Organization Management Used the software for: 2+ years ### "Apricot Review" August 8, 2025 4.0 Pros Easily efficient to use been using this system at work for about 4 years now. It was a system that was not personally difficult for me to get use to using daily. Cons Very slow with loading and set up by filters of accessbility to see information with having a high caseload Review Source VR Verified Reviewer CFO Non-Profit Organization Management Used the software for: 2+ years ### "Review from Finance perspective" August 8, 2025 5.0 Overall the product is great, I just wish there was a way to pick up the phone and call instead of having to use the online ticketing system. Pros It is user friendly and helps to speed up and capture the data in a way that works great for the agency. Cons My only issue is on the billing side, the ticketing system doesn't always work great because I normally need to speak with a person and that seems like it takes an act of congress to get someone on the phone. Review Source GH Gregory H. IT and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "This is a great database that is well worth the price" August 27, 2024 5.0 Overall my experience has been great. The training I had before we launched our database was great and the continued support is very helpful. Pros The ability to customize just about any field and report without having to ask or pay Bonterra to do it for me. Cons There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them. These are fields in prebuilt forms. Switched from [ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) Whenever we needed to make a change to the database, we needed to go through ASI-ware, wait for a quote, if the quote was within our budget, then we'd approve, then we needed to wait for production to finish, then test it, then finalize the change. It was a lot of time and money to customize forms and reports. Review Source JC Joshua C. Case Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and helpful." June 12, 2025 5.0 Pros I like the ease of documentation. I like how easy it is to find and view what I need without digging through countless notes. Cons The frustration that I have with the program is that the agencies that I refer to the most are not options in the menu bars. That has more to do with the agency I work for and not the program itself. Review Source DZ Debbie Z. Social Worker Hospital & Health Care Used the software for: 2+ years ### "Excellent Apricot " February 14, 2025 5.0 Very easy, specific, quick method of documentation Pros Personal help via zoom. Had issues with documenting and was scheduled to meet with a very patient representative Cons Sometimes have difficulty scheduling new trainings Review Source AD Ashley D. Housing Stabilization Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Great Job Bonterra " February 14, 2025 5.0 Its very user friendly and keeps data very organized and easy to find Pros its easy to use, makes data organization very simple. Cons nothing I love it, its a great product. Very easy to learn to use. Review Source RH Robert H. Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Bonterra Caser Management Review" February 14, 2025 5.0 It has been very pleasant. It has been a very smooth process. Pros The great trainings on how to access and utilize apricot. Cons The timing of some of the trainings don't work with my work schedule due to meetings I have to attend. Review Source JM Jeffrey M. Peer Support Specialist Individual & Family Services Used the software for: 1-2 years ### "Great organization" December 9, 2024 5.0 I use it for Service Notes for my position as a Peer Support Specialist Pros organization is what I get the most of using Bonterra Cons timed out part of it sometimes catches you off guard Review Source KR Kiarra R. ERC Support Staff Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Case Management" February 20, 2025 5.0 Pros The amount of resources and client support provided Cons Spam emails, Bonterra Case Managament send too many emails in my opinion Review Source VA Vivian A. Safe Release Support Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Honest opinion" December 9, 2024 5.0 My overall experience has been excellent. I use the program for two different entities, NVFS and also for the Government Biometrics System. Pros The friendly user capacity, especially when I am transferring from one to another organization Cons I cannot think about something negative about it Review Source JG Jaliah G. Case Manager Philanthropy Used the software for: 6-12 months ### "Bonterra Case Management Review " November 26, 2024 4.0 My overall experience with Bonterra Case Mangement would be 8/10 Pros I like mostly that everything is straight forward and accessible Cons The least thing I like about Bonterra Case management are the glitches Review Source LR Lissette R. Business Developer Non-Profit Organization Management Used the software for: 2+ years ### "Great work tool" August 8, 2024 5.0 It is very easy to use and follow up and keep records Pros User friendly, have all the information needed Cons Need a checkmark beside each worked case to identify that is already reviewd Review Source Response from Bonterra September 12, 2024 Lissette, thank you for your fantastic feedback on Bonterra! We're thrilled to hear you find our tool user-friendly and comprehensive for your needs. Your suggestion about adding a checkmark for reviewed cases has been shared with our Product team - we're always looking for ways to make our platform even more efficient for changemakers like you. BH BRAD H. Director of Collective Impact Non-Profit Organization Management Used the software for: 2+ years ### "No case management software is perfect, but this is the best I've used" August 22, 2024 4.0 I have used a lot of case management/clinical software systems, BCM/Apricot has been my favorite. There's always a tradeoff between automation and customizability with such systems, and Bonterra Case Management has the best balance between the two. Building forms and reports is easy, and the tech support is super. Pros Easy built-in reporting interface, and really responsive tech support Cons Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account manager are less helpful and turn over often Review Source LK Linda K. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Makes Life Easier" August 25, 2024 5.0 I do a lot of data input, and I find the system works well and is very intuitive. Pros Ease of use. Ease of access to recorded data. Cons Sometimes the response is slow. I don't know if it's your system or our internet connection. Review Source Response from Bonterra September 12, 2024 Linda, we're delighted to hear Bonterra is making your life easier with its intuitive design and easy data access. We're constantly working to improve our system's speed, because we know every moment counts when you're inputting data to drive positive change. RC Ray C. IT and Facilities Administration Non-Profit Organization Management Used the software for: 2+ years ### "Simple, yet Powerful!" August 5, 2024 5.0 I Absolutely love it, Powerful enough for simple users to use, yet Flexible enough to allow the more Seasoned users to work with or around Most limitations Pros Straightforward interface for those users whom Are Not skilled in database management Cons Takes quite a bit of time to get Needed common-sense interface changes implemented (such as the Birthday Date flag) Review Source Response from Bonterra September 12, 2024 Ray, thanks for your awesome review! We're excited that you find Bonterra both simple and powerful - that's exactly what we aim for. We hear you on the interface changes; we're always working to balance flexibility with simplicity, and your feedback helps us get that balance right. Keep rocking those database skills, and thanks for being part of our mission to empower every doer of good! MM McKenzie M. Outreach Coordinator Individual & Family Services Used the software for: 1-2 years ### "Great service, definitely reccomned!" August 8, 2024 5.0 Bonterra Case Management has been great to work with. They are always available to help us with questions and fix any issues right away. Pros We love how organized they keep our cases and clients. I couldn't imagine how we would keep everything in such great order without this system. Cons My biggest con is that I am not able to customize my home page and have my cases on that. Review Source KB Kelly B. Teacher Child Day Care Services Used the software for: 6-12 months ### "Efficient and friendly" August 30, 2024 5.0 It has been easy to navigate and makes my work day easier. Pros Bonterra has an easy flow and awesome support services. Cons I definetly struggled early on with timing out and remebering to save. I would love a larger save reminder! 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