# Bonterra Apricot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra Apricot the right Nonprofit solution for you? Explore 226 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews --- Bonterra Apricot 4.2 (226) [View alternatives](https://www.capterra.com/p/123342/Bonterra-Case-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bonterra Apricot Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Jacquelyn V Case Manager IMental Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Client management, data analytics, security, document storage, information access are all areas where Apricot is number one in comparison with competitors.“ March 10, 2026 Belineda J Family support and resource specialistChild Day Care Services, 51 - 200 employeesUsed the software for: More than 2 years. “Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient“ August 13, 2025 MS Michaela S Data and Reporting AnalystIndividual & Family Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and SV Services, Workforce Services, Utility and Rental Assistance, Shelters, etc.).“ June 12, 2025 Brazil Y Registered NurseNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “Very slow with loading and set up by filters of accessbility to see information with having a high caseload“ August 8, 2025 CC Charmaine C Trauma Support CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “One of the features I appreciate most about Apricot is its intuitive design—it allows me to create a client profile in just three simple steps, which streamlines my workflow and helps me focus on providing meaningful assistant.“ June 17, 2025 AW Alexsander W Data ManagerCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “It was riddled with defects and inefficient structures.“ April 27, 2026 CF Colyn F Case ManagerNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It has a good system on how to send an IT ticket when there are bugs and it is good at letting users know when updates or fixes are being performed.“ August 12, 2025 GH Gregory H IT and Operations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them.“ August 27, 2024 ## Showing most helpful reviews Showing 1-25 of 226 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nazgol Z. Director of Program Impact & Performance Measurements Non-Profit Organization Management Used the software for: 2+ years ### "Solutions for the Nonprofit world" January 31, 2022 4.0 Pros Easily customizable. Continuous development toward more user friendly features. Online features. Ease of building reports and reporting capabilities Cons The pricing. Use of more complex reporting systems to better filter or analyze data. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing Bonterra Apricot Pricing. Established use by partners. Switched from [Bonterra ETO](https://www.capterra.com/p/77278/Bonterra-ETO/) More user friendly and customizable Review Source AG Aaron G. Intake specialist Civic & Social Organization Used the software for: 1-2 years ### "Hey it's all good" February 14, 2025 5.0 Pretty good, other than some issues in the afternoon when many people are using it. Pros I like the ease of the system, from the first day to today it has been intuitive. Cons Sometimes it loads slowly in the afternoon Switched from [MainEvent](https://www.capterra.com/p/250046/MainEvent/) our group of buisness statewide switched over Review Source SD Shirlee D. DOO Non-Profit Organization Management Used the software for: 2+ years ### "AVOID BONTERRA WITH EVERYTHING YOU HAVE!" June 18, 2025 1.0 I DESPISE THEM WITH ALL MY BEING. The exploitation of nonprofit services at the horrifyingly exorbitant prices is unconsciounable. The nonprofit sector is struggling already. Bonterra is just around to bayonet the wounded and make sure the support resources and software are out of reach costwise. HATE THEM. Pros I really used to like the customizable features of Apricot. I literally like nothing about Bonterra. They are predatory and buy up systems important to nonprofits and then jack the prices up. Cons The price!! Bonterra has bought up a LOT of nonprofit support systems and software and has JACKED UP the price on everything while at the same time reducing support and customization features until the products are not worth the hassle. Review Source Response from Bonterra June 20, 2025 Hi Shirlee, Thank you for sharing your feedback. I'm truly sorry to hear how frustrated you feel. It's clear we didn’t meet your expectations, and we take that seriously. We understand how important affordability, support, and flexibility are for nonprofits, and we’re actively working to improve in all of these areas. Your input helps us do that, even when it's hard to hear. If you’re open to continuing the conversation, please feel free to reach out to us at review-support@bonterratech.com. We’d really value the opportunity to learn more and see how we can do better. —Kathleen Connelly Customer Advocacy Manager, Bonterra JH Jessica H. Executive Director Mental Health Care Used the software for: 1-2 years ### "great product, wished there would've been more guidance" February 14, 2025 4.0 Pros The flexibility of the different product within it and how they work together is helpful. Cons It was a difficult product to set up with little guidance. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing Bonterra Apricot Bloomerang did not offer everything that this did. Review Source HS Heather S. Office and Communications Manager Religious Institutions Used the software for: 6-12 months ### "Always there to help" February 18, 2025 4.0 I have had very positive interactions with Bonterra Case Management. Pros I have had a timely response to every query. Cons I do wish there was a chat feature right on the site. Sometimes I need a question answered quicker than an email exchange allows. Switched from [Action Network](https://www.capterra.com/p/235419/Action-Network/) Not sure, decision was made before I was hired, but I have found Action Network difficult to navigate. Review Source VP Vanessa P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Horrible Platform" October 16, 2024 1.0 I have been having issues with this system since we began using it in 2021. We never got to a place where we could fully function on our own. It always required the use of their staff. Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training. I have done the upgrades and the additional training and paid for it, yet we still are not able to operate the system effectively. The system is NOT user friendly and customer service is horrific. Their version of customer services is to up sale us into something else that we don't need. I want to cancel my subscription to this platform before the end of the contracted date but they lock you into a long contract and continue to take your money without proper support. I believe you they provided false advertisement and quite frankly do not value the customer. I have tried multiple times to cancel and get support from \[sensitive content hidden\] who said she has sent this information to her higher ups, but to date I have not heard from any managers or supervisors. They should be embarrassed at the type of service you provide to people. Pros N/a. We couldn't get it to function for us the way we needed it to. Not user friendly. Cons The system is not customizable or user friendly. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bonterra Apricot Seemed like a better option. Now I am trying to cancel and go back to Salesforce conversations. Switched from [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Needed something more sophisticated. Review Source Response from Bonterra November 20, 2024 Hi Vanessa, thank you for your candid feedback. I sincerely apologize that we've fallen short of providing the customization and support you need. We take your concerns about usability, training costs, and contract issues very seriously. Please email diana.may@bonterratech.com so our director of customer success can personally discuss your situation and find solutions that work for your organization. Your mission is too important for these challenges to continue. We're committed to making this right and appreciate you bringing these issues to our attention. GH Gregory H. IT and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "This is a great database that is well worth the price" August 27, 2024 5.0 Overall my experience has been great. The training I had before we launched our database was great and the continued support is very helpful. Pros The ability to customize just about any field and report without having to ask or pay Bonterra to do it for me. Cons There are a few fields that I am unable to delete and require me to speak with a Bonterra employee if I want to remove them. These are fields in prebuilt forms. Switched from [ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) Whenever we needed to make a change to the database, we needed to go through ASI-ware, wait for a quote, if the quote was within our budget, then we'd approve, then we needed to wait for production to finish, then test it, then finalize the change. It was a lot of time and money to customize forms and reports. Review Source NS Nick S. Mobile Response Team Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Case Management: A quick glance" August 12, 2024 5.0 Overall it has been great. We have been able to cut down our human error from going paper/spreadsheets to this solution with the tracking and reporting. It has also drastically reduced the amount of time to type up reports for our grants. Prior we would be looking at 6-8 hours per report. With Bonterra Case Management, we can now run the reports and have all the information ready in a few minutes and have the entire report done in 1 to 2 hours. Pros On the front end, the ability for our team to collaborate with each other regardless of who was the case manager. On the back end, the ability to create what we needed how we need it. Building our own forms and workflows that work for us rather than a cookie cutter solution that we would have to work around and change our process to fit the product. Cons The inability for the calendar within Bonterra Case Management to sync with our calendars. We are a GSuite organization and would love that when we put a next appointment for a client within Bonterra Case Management, the ability for that to automatically be put on our calendars as well. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bonterra Apricot The ease of use, robust system, that what out of the box looked daunting, has the support implementation team and customer care team to make it successful for each organization. We were able to take best practices with our own spin to make sure it worked for us rather than the wild west and not sure where or how to make the other options our own. Review Source VR Verified Reviewer Family support and resource specialist Child Day Care Services Used the software for: 2+ years ### "Better with Apricot" August 13, 2025 4.0 I really enjoyed Apricot I have worked with prior programs like child plus and apricot definitely tops that in my book. Pros Apricot is really easy to use and manage. It makes it easier when my job is able to make adjustments to how we manage our clients documents when we say we like one way or if we don't like it they are able to make changes. It is very secure with the password and making sure you change your passwords frequently which ensures client privacy and protection. Cons Really no cons I just wish there was an auto save option especially for the notes section and we can't do anything about system updates but sometimes those are inconvenient Review Source VR Verified Reviewer Registered Nurse Non-Profit Organization Management Used the software for: 2+ years ### "Apricot Review" August 8, 2025 4.0 Pros Easily efficient to use been using this system at work for about 4 years now. It was a system that was not personally difficult for me to get use to using daily. Cons Very slow with loading and set up by filters of accessbility to see information with having a high caseload Review Source LC Leslie C. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "Bonterra Case Management aka Apricot" August 12, 2024 5.0 Once I got over the hurdle of a new case management system, I found it relatively easy to move around from patient to patient. Pros Relatively easy to navigate after I took the time to move around the platform. Cons Doesn't have a search bar. This would be helpful when looking for a specific item such as January 2024 Individual Note. Switched from [Box](https://www.capterra.com/p/148766/Box/) It was the next progression to develop and use a Case Management system instead of a file system only. Review Source JW Justin W. Child-Focused Recruiter Non-Profit Organization Management Used the software for: 1-2 years ### "Great system to document client information" August 6, 2024 5.0 My experience is Apricot. This has been a good upgrade for our agency. Pros Easy. Organized. Clear. Spell check! Cons The system can be a little slow at times. Switched from [echo3D](https://www.capterra.com/p/206459/echo3D/) ECHO was running slow and became somewhat unreliable. Review Source LM Linda M. Parole Transition Program Supervisor Civic & Social Organization Used the software for: 1-2 years ### "Thank you! " November 27, 2024 4.0 Going from word documents to case management software made a huge difference. It saves so much time, having all the information available in a locialize spot is so nice! Pros I do like having all the information in one spot. I am able to see how my case managers are supporting their clients. Cons I wish we had an option to view all the information in chronological order. I do like the current view, but it would be nice to have an option to view all documents in the order that they were entered. Review Source SA Stephanie A. Case Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Apricot Experience " June 17, 2025 5.0 My experience has been wonderful and I am glad to continue using Apricot for my work. It keeps all needed information in a central location that can easily be updated. Pros I enjoy the ease of signing in, the detailed instructions and workflow tools, and the customization for program needs. Cons It can be hard to navigate without proper training, but the training provided by my company was sufficient to get started. Review Source RW Ramik W. Executive Director Individual & Family Services Used the software for: 1-2 years ### "Apricot is the best" June 12, 2025 5.0 My experience has been very positive. Apricot is user-friendly, and its customizable features render it an ideal fit for my organization. Pros The platforms are user-friendly, and the company provides excellent technical support. They fulfill all our requirements. Cons I don't have any cons at this time. Circle back in three years and maybe things will change. However as of now Bonterra Apricot is excellent. Review Source AD Ashley D. Housing Stabilization Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Great Job Bonterra " February 14, 2025 5.0 Its very user friendly and keeps data very organized and easy to find Pros its easy to use, makes data organization very simple. Cons nothing I love it, its a great product. Very easy to learn to use. Review Source SG Stephanie G. Peer Support Specialest Non-Profit Organization Management Used the software for: 1-2 years ### "Peer support case management" December 12, 2024 5.0 My overall experience has been very good. Pros I like that its easy to navigate, user friendly and every thing in a one to shop. Not only do we calculate our time, e can see our benefits, our pay information, and change our with holdings, and request our time off in one spot. Cons I really haven't found anything I don't like about it. Review Source JQ Jesus Q. DPD case manager Non-Profit Organization Management Used the software for: 6-12 months ### "GPD case manager " February 14, 2025 4.0 It was great to see if there was anything I could possibly use to improve my skills. Pros Was very helpful and informative and I will probably be able to use some of it just might help me out . Cons There was really nothing wrong with it and I liked it very much. Review Source KR Kiarra R. ERC Support Staff Non-Profit Organization Management Used the software for: 1-2 years ### "Bonterra Case Management" February 20, 2025 5.0 Pros The amount of resources and client support provided Cons Spam emails, Bonterra Case Managament send too many emails in my opinion Review Source TB Tracey B. Program Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Program Specialist" February 16, 2025 5.0 I really like this product, and the different set-up features it offers. Pros The product really allows you to capture your data. Cons Not really sure yet. I just recently started using this product. Review Source RG Rosa G. Executive Assistant, operations coordinator Airlines/Aviation Used the software for: Less than 6 months ### "Well organized and Insightful Experience " February 14, 2025 5.0 The sessions were incredibly informative, and well-organized .Every topic was right on point , making it easy to follow and highly valuable .. I always walk away with a clear understanding and practical insights . Highly recommend! Pros Very informative , very organized. Topics right on point , covered exactly what I needed ! Cons I have but experienced anything which I do not like .. Review Source BH BRAD H. Director of Collective Impact Non-Profit Organization Management Used the software for: 2+ years ### "No case management software is perfect, but this is the best I've used" August 22, 2024 4.0 I have used a lot of case management/clinical software systems, BCM/Apricot has been my favorite. There's always a tradeoff between automation and customizability with such systems, and Bonterra Case Management has the best balance between the two. Building forms and reports is easy, and the tech support is super. Pros Easy built-in reporting interface, and really responsive tech support Cons Not enough training is included (meaning at no additional cost), and, while tech support is great, other contacts like the account manager are less helpful and turn over often Review Source TM Trisha M. Sexual Assault Diversity Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "The best review for the best program!" August 7, 2024 5.0 But, in the end, I do enjoy using this program. We will continue to use this program! Pros Easy to navigate, to make changes and customize this program to fit what is most important. Cons How much I have had to change my password. Review Source Response from Bonterra September 12, 2024 Trisha, your enthusiasm for Bonterra is music to our ears! We're so glad you're finding it easy to navigate and customize to your needs. We hear you on the password changes - while it's for security, we're always looking for ways to balance protection and convenience for amazing users like you. TT Thomas T. Security Gambling & Casinos Used the software for: Less than 6 months ### "My honest review" December 3, 2024 4.0 Once I completed the needed update on my laptop my overall experience was great. Pros The ease of use. Very simple and user friendly. Cons Honestly, I thought there was a technical issue at one point but discovered later that this was due to the computer I was using being in need of an update that was preventing me from saving my progress. Review Source LK Linda K. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Makes Life Easier" August 25, 2024 5.0 I do a lot of data input, and I find the system works well and is very intuitive. Pros Ease of use. Ease of access to recorded data. Cons Sometimes the response is slow. I don't know if it's your system or our internet connection. Review Source Response from Bonterra September 12, 2024 Linda, we're delighted to hear Bonterra is making your life easier with its intuitive design and easy data access. We're constantly working to improve our system's speed, because we know every moment counts when you're inputting data to drive positive change. 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