NetSupport

NetSupport 24-7


4.5 / 5
2 reviews

Who Uses This Software?

Any user needing support, with a simple network connection can be delivered full Remote Support in a matter of seconds.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • NetSupport
  • www.netsupport-inc.com
  • Founded 1989
  • United Kingdom

About NetSupport 24-7

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world utilizing ANY internet connection. NetSupport 24-7 includes live chat, push pages, operator scripts, exit surveys to capture user feedback, instant Hardware and Software Inventory reporting and a range of supporting tools. Operator can show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for Mac OS systems.


Spotlight media placeholder

NetSupport 24-7 Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

NetSupport 24-7 Reviews Recently Reviewed!


RMS has been a customer of NetSupport 24-7 since 2006. We rely on its dependability daily.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Dependable/reliable, user friendly for us the Operator. We use the remote support daily and have had very few issues.

Cons: For remote support, if we could take out a few steps for the users to run on their system in order to allow us (the operator) access, that would be helpful.

NetSupport 24-7

May 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: With just an Internet connection, you can give instant remote support anywhere in the world,

Cons: it does not have audio transmission or is difficult to find.