# WebCheckout Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WebCheckout the right IT Asset Management solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123351/WebCheckout/reviews --- WebCheckout 4.4 (55) [View alternatives](https://www.capterra.com/p/123351/WebCheckout/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WebCheckout Ease of use 4.0 Customer Service 4.7 ## Pros and Cons in Reviews CA Clayton A Student Technology AssistantHigher Education, 10,001+ employeesUsed the software for: 1-2 years. “With WebCheckout, we are ready to effortlessly oversee all of our stock and check them out to other understudies and workforce.“ August 12, 2020 ML Mary L Equipment Services AssociateHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “For 10 years, the WCO never crashed and we never lost any data.“ June 23, 2020 DO Dan O Media Stockroom ManagerHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “Very customizable software.“ December 12, 2020 ML Mary L Equipment Services AssociateHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “WCO is easy to use and intuitive.“ June 23, 2020 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark F. Adjunct Professor Higher Education Used the software for: 2+ years ### "Gets the job done" March 30, 2020 5.0 It is very positive. We checkout hundreds of pieces of equipment daily and it accounts for all of our students, faculty and staff with varying processes. Pros It is simplistic, not overly complex while still done. We have some fair sophisticated workflows and it accommodates them. Cons Having several storefronts, I wish we could better move equipment we checkout from one to another, quickly. Reason for choosing WebCheckout Pricepoint Review Source Response from WebCheckout April 28, 2020 Hi Mark, Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and are happy when customers feel the same. As always, please feel free to reach out to us at support@webcheckout.net with any concerns and feature requests, or for more information on moving resources between checkout centers. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team MB Micah B. Media Tech Education Management Used the software for: 2+ years ### "WebCheckout from a daily user" April 13, 2020 5.0 Overall our experience with WebCheckout has been a positive one. As mentioned, the automated logs that are created throughout each allocation have proved to be a vital way of tracking equipment, as well as illustrating proof in various instances with our students. Pros I find WebCheckout to be an invaluable asset to our facilities for many reasons. Some of the most valuable uses for us are traceability of our equipment, automated communication between our Checkout Center and students, the information that is provided in regards to communication history, late fees, renter history, equipment information, inventory, usage logs, etc. This system has dramatically sped up our workflow, saved money on loses and late equipment, as well as provided us a very consistent workflow throughout our daily processes. Cons I feel there are usability aspects that are missing. Some of the processes that take place are achieved in more of a roundabout way, requiring 5 to 8 clicks instead of 2-3, which at high traffic times slows down the checkout process and overall customer service. I do feel that WebCheckout is extremely good at listening to their clients however and as a result updates are steadily happening. Review Source Response from WebCheckout April 30, 2020 Micah, Thank you for your time and positive feedback! Being an essential part of your day-to-day workflow makes us proud. Our Team is always looking for ways to better WebCheckout. Please reach out to support@webcheckout.net with a time you are available to discuss the specific processes we can make more efficient. We look forward to continuing and strengthening our relationship with you. Holly V. Customer Care PB Paul B. AV Tech. Dir. Education Management Used the software for: 2+ years ### "The team is great. The product deserves a UI/UX overhaul." April 10, 2020 3.0 WCO is the tool I use to manage circulation in an equipment reservation center. I find WCO team members very responsive and helpful but the product routinely frustrating. Pros I like the fact that Patron Portal exists, although its interface deserves to be studied and elaborated. Cons There are SO many things in the interface that are clunky and difficult to teach students how to navigate. We need more places to make notes on a reservation. Managing policy is super confusing. I would like the ability to generate custom reports. I have to MacGyver origin in a way that could stop working at any time in order to set different circulation limits on different patron classes, rather than setting it at the group level, which would be very simple. Reason for choosing WebCheckout I didn't. It was chosen before I got here. Review Source Response from WebCheckout May 1, 2020 Hi Paul- Thanks for your time and feedback, and thank you for participating in our Town Hall. We hope you find the improvements to Patron Portal easier to navigate, and if you are not already familiar with custom properties, please know you can add your own fields to reservations and even make them required in Patron Portal in order for Patrons to submit their reservation. As we continue to improve and add to the myriad of already existing features, we understand this can make training an every changing staff difficult to manage. We do update our online documentation; will continue to host webinars; and offer training services to take the burden of training off of the administrative team. We do value your feedback, and we look forward to you working directly with our lead developer to improve circulation policies. Thanks again for your time. We hope you're well. Jeannie C Customer Care Team JK Jessica K. Associate Director of Media Services Higher Education Used the software for: 2+ years ### "WebCheckout Helps Us Run A Better Checkout Center" March 27, 2020 5.0 Overall, I've had a great experience with WebCheckout. WebCheckout has really responsive and great customer support. Our back end team has always been able to relatively quickly setup integrations and make upgrades. Pros We are able to keep good inventory of almost 10,000 items, kits and even spaces. With integrations we have all of our patrons there and can quickly checkout equipment to them. The software also allows us to get good data about our most used items, what departments are using them and more. I know how difficult it is to keep track of things in just a spreadsheet or a calendar and am grateful for the many features of WebCheckout. Cons We have many student workers using this software, so having it be simple is important. For the most part students can quickly learn how to do a checkout and get going, but there are some hiccups that take a lot of communication from management. One example is when creating a checkout you have to hit commit and then the page changes and you need to confirm - it isn't confirmed until the green banner shows, but the confusing part is how the page changes and you need to sometimes scroll to see the confirm button, but there also aren't usually any warning signs that you didn't confirm. This is partly a training issue, but ultimately there could be something in the design that helps. Review Source Response from WebCheckout April 28, 2020 Hi Jessica, Thank you for your time and thoughtful feedback. We are committed to continuously add value to WebCheckout and its suites of modules, and we want to ensure customers feel the same. I hope you will not mind that I will be following up with you directly to get more of your thoughts on improving confirmation banners. As always, please feel free to reach out to us at support@webcheckout.net with any WebCheckout concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team ML Mary L. Equipment Services Associate Higher Education Used the software for: 2+ years ### "Great product for higher education equipment loaning" June 23, 2020 5.0 I used WCO for nearly 10 years. The company was very responsive to their clients' inputs and regularly updated the software to reflect those requested tweaks. The program was great to work with but offered a lot of details that weren't necessary for us. And it was a little pricey and we needed to consolidate expenses. Two other departments were using another software and we transferred to that system. For 10 years, the WCO never crashed and we never lost any data. WebCheckOut worked very well for us! Pros WCO is easy to use and intuitive. It has a lot of features to keep track of loans, reservations and details of your equipment and locations. There are multiple offerings to customize what you need, including invoices, emailing, SSO, ticket (repair) tracking and even a personnel scheduling feature. Running reports are very customizable and easy to do and cover a range of information (turn downs, overdue, usage, etc...). Adding and updating equipment was fairly easy to do. Cons We don't use the system anymore but we had several add on modules that we paid for. I don't remember exactly what was an added module and what features came with the basic software but we bought several modules over the years that made the system a bit pricey. I downloaded my patrons list manually because it was more money to have it work automatically with our system. Not a big deal since we only have about 3k clients but it was an added step. For us, there were a lot of extra fields that could not be removed. A more customizable view would have been nice. Any new software releases that came out were difficult for me to implement due to our firewall and having to work out access for the WCO support team (but I own most of that issue). Review Source DC Dylan C. Campus AV Technology Coordinator Higher Education Used the software for: 2+ years ### "Art and Design School Experience with WCO" April 1, 2020 5.0 This software has become essential to our checkout centers that manage large quantities of equipment. It is hard to imagine operations without it. We are bringing on more centers with unique needs and the software is proving to be agile and flexible enough to accommodate the needs. Pros Very detailed tracking of our extensive inventory of equipment. Powerful import and export features. Integration with our Active Directory and student/faculty status. Modular nature of add ons allowing us to select/pay for the enhanced features we really need. Great technical support, very personal and quick response. Updates and feature updates are in direct response to user feedback. Cons The GUI has some issues, it has been improved over the years and there has been more of a focus on it recently. We still wish some alerts were more obvious to our students workers. Reporting is somewhat limited, all data can be exported to manipulate elsewhere but more robust in Ap reports would be nice. It is very powerful and this leads to very busy screens-this can be intimidating to new users. Reason for choosing WebCheckout Our campus used a collection of other software to manage inventories and data, Excel, FileMaker Pro, and custom databases where replaced by WCO. Review Source Response from WebCheckout April 28, 2020 Hi Dylan, Thank you for your time and thoughtful feedback. I'm glad to see that WebCheckout has become essential to your Checkout Center. We are committed to continuously improving WebCheckout and its suite of modules, and we want to ensure our customers feel the same. I encourage you to reach out to your dedicated account manager or to support@webcheckout.net so we can review the feedback you mentioned about alerts and reporting. Thanks again for your time, and we appreciate your continued support. Brittany W. AS Amanda S. Sr. Learning and Events Technology Specialist Higher Education Used the software for: 2+ years ### "The "Cadillac" of Checkout Software" April 2, 2020 5.0 Webcheckout allows me to keep track of the investment that our college has made in providing quality technology to Faculty, Staff, and Students for the purpose of fulfilling their class assignments, pursuing their interests, and preventing them from having to invest in expensive equipment. I can collect accurate and quick statistics --- it makes me job easier. Pros This software is super well thought-out. It covers all the basics of what you would want checkout software to do... but they are constantly seeking out and listening to customer's for recommendations on new featuers. Cons I wish that more of the important features were included in the base software. We've ended up buying a lot of modules -- some which should definitely be an extra add-on and others that I think should have been standard with it. Reason for choosing WebCheckout When looking at all the products out there... it was clear from the beginning that WebCheckOut was the only product for the job! Review Source Response from WebCheckout May 7, 2020 Hi Amanda, Thank you for your time and thoughtful feedback. We are committed to continuously add value to WebCheckout and its suites of modules, and we want to ensure customers feel the same. I hope you will not mind that I will be following up with you directly to get more of your thoughts. As always, please feel free to reach out to us at support@webcheckout.net with any WebCheckout concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, Jeannie C. Customer Care Team DH Don H. Manager of Technical Services Higher Education Used the software for: 2+ years ### "A great tool for anyone who needs to manage asset checkouts, room reservations, and inventory" April 1, 2020 5.0 My experience with the solution has been very positive. I would gladly recommend it to anyone with similar needs and be confident they are getting a solid, professional product with strong customer service. Pros Once you get past the initial learning curve, the software is very fast and easy to use. It offers a simple, intuitive web browser based interface for clients to reserve equipment and monitor the status of their checkouts. On the admin side there are powerful tools for authorizing which clients can see and access what items or rooms. Their customer support is fantastic and they really listen to and implement feature suggestions. Cons On the admin side, it does have a significant learning curve as there are many ways to customize it. However, their support is always ready to help. You will want to give yourself a few months to get up to speed on it and consider getting some training. Review Source Response from WebCheckout April 28, 2020 Hi Don, Thank you for your time and thoughtful feedback. I'm glad to hear you have had such a positive experience with WebCheckout and our support team. We are committed to continuously improving WebCheckout and its suite of modules, and we want to ensure customers feel the same. As always, please feel free to reach out to us at support@webcheckout.net with any concerns, questions, or to review some of these features. Thanks again for your time, and we appreciate your continued support. Brittany W. MG Michael G. Manager, Technical Services Education Management Used the software for: 2+ years ### "Despite challenges and weak support, we have not found a better product (yet)." April 7, 2020 3.0 Despite crashes and support that could use drastic improvement, we have not been able to find a better product for our needs - and we have definitely looked. Pros Very modular, easily adaptable. Granular control of resources and patrons. Easy to use. Patron Portal is getting better with each release. Cons Support has long been an issue. Live support only available 9-5 central time. It take an average of 30-45 minutes to get a response from support, that amount of downtime is not acceptable if the system crashes, which it does too often for our liking. I personally prefer they way the "Groups" worked prior to version 7. Review Source Response from WebCheckout May 1, 2020 Hi Michael, Thanks for your time and feedback. We're pleased to hear the positive features WebCheckout provides your team. We truly do regret any inconvenience or dissatisfied service you've experienced with the application and the support services. We do strive to continuously improve, and we hope you have seen the improvements in the stability of the application and the service our team provides. We have extended our live support services to 8am - 5pm CST, and we do have a paging system in the event of an emergency after hours by emailing emergency@webcheckout.net. If you have additional concerns or feedback on how we can improve, we appreciate your consideration. We hope you're well. Jeannie C Customer Care Team DH Donald H. Senior Vice Dean Education Management Used the software for: 2+ years ### "Webcheckout Success" April 1, 2020 5.0 Results have been excellent. It has made the operation function smoothly. Pros This software has facilitated inventory maintenance of multiple pieces of audio and video equipment which is checked out in a library fashion to students at the university. I allows them to reserve in advance which facilitates the checkout as their needs can be prepared in advance with a check list of the order. Other units on the campus are also using the software for similar needs. The Software is adaptable to a number of functions. Cons We have not had any problems with the software, customer support has been excellent and we have been able to use for a variety of functions across the campus. Reason for choosing WebCheckout See above. Previously we did not have the functions or the support. Review Source Response from WebCheckout April 27, 2020 Hi Donald, Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and are happy when customers feel the same. As always, please feel free to reach out to us at support@webcheckout.net with any concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team GA Gregory A. Analyst Automotive Used the software for: 2+ years ### "6 years of WebCheckout" April 1, 2020 4.0 The people on the support side of this app are some of the best I've ever seen. They are always quick, honest and timely. Pros The improvements made year over year to the UI and squashing bugs quickly have helped a lot. The new Maintenance and Calibration module should be a major time saver for us. Cons The supported browser list for Windows 10 is not a list but a single browser. Support for Firefox or Chrome on Windows 10 would be awesome. Reason for choosing WebCheckout Because excel sheets don't count as a workable database for tracking equipment. Review Source Response from WebCheckout May 1, 2020 Hi Greg- Thanks for your time and kind words, and addressing our oversight on supported browsers. For that latest version of WebCheckout (v9), we recommend Microsoft Edge 44, Firefox 74, or Chrome 80 for Windows 10. While other browsers and versions on Microsoft 10 should support WebCheckout v9, these mentioned above were the specific browsers tested by our team. We appreciate your continued support and feedback. If we can be of any assistance, you know where to find us. We hope you're well. Jeannie C Customer Care Team JC Jim C. Manager of Campus Media Services Higher Education Used the software for: 2+ years ### "Clark University MA." April 6, 2020 4.0 Very happy with WebCheckout the staff is real easy to work with from when we purchased this years ago to your support staff. Pros I went from a Paper based tracking system for all my A/V equipment and this gives me a more efficient way to keep track of my things. Cons We work outside of "Standard Business Hours" frequently and my staff occasionally have to get me to override reservations. Having to remember to update the Hours of Operations each year or two can be annoying but not bad. Review Source Response from WebCheckout April 28, 2020 Hi Jim, Thank you for your time and thoughtful feedback. We are committed to continuously add value to WebCheckout and its suites of modules, and we want to ensure customers feel the same. I hope you will not mind that I will be following up with you directly on upgrades that should fix your calendar issue. As always, please feel free to reach out to us at support@webcheckout.net with any WebCheckout concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team RB Romeo B. Media Specialist Media Production Used the software for: 2+ years ### "Romeo's experience" April 13, 2020 4.0 Overall the software has been excellent, though recent changes are concerning. Pros Straight forward for Operators. Regular updates and improvements. Cons Updates that take functionality away that can only be restored by purchasing new modules. Reason for choosing WebCheckout A co-worker (who was originally from the US, we're in Canada) reached out to an American colleague who recommended the software to us. Review Source Response from WebCheckout May 4, 2020 Hi Romeo, Thank you for your time and thoughtful feedback. I'm glad to hear that you've found WebCheckout straight forward to use and that you have enjoyed our continuous improvement. We are committed to continuously adding value to WebCheckout and its suite of modules, and we want to ensure customers feel the same. If you have any questions or concerns, especially about functionality, please reach out to support@webcheckout.net and we'd be happy to help. Thanks again for your time, and we appreciate your continued support. Brittany W. BS Bryce S. Technical Manager for Cinema Higher Education Used the software for: 2+ years ### "WebCheckout is a Great Tool" April 13, 2020 5.0 Pros WebCheckout allows us to track all of our equipment across campus. It contains powerful search and collation tools that make looking at various complex data sets easy. Cons When onboarding new employees they often feel intimidated by the interface and the product is very expensive. Review Source Response from WebCheckout May 7, 2020 Hi Bryce, Thanks for your time and feedback. As WebCheckout includes a myriad of features and settings, we understand this can be intimidating to new staff and training an every changing staff difficult to manage. We do update our online documentation, and will continue to host webinars to highlight new features of each release. Additionally, we do offer training services to take the burden of training off of the administrative team. If you have any questions, or if we can provide any assistance, please do not hesitate to reach out to support@webcheckout.net or your account manager. Best, Jeannie C. Customer Care Team JE Jim E. Director Higher Education Used the software for: 2+ years ### "Overall a good product and would recommend it" April 6, 2020 4.0 we first purchased then they were first starting out, a bit bumpy getting what we had into what they needed Pros conflict resolution of equipment and staffing Cons we have been a customer for a long time, the pricing structure has always been the issue Review Source Response from WebCheckout May 7, 2020 Hi Jim, Thanks for your time and feedback. We continue to improve the features and function of WebCheckout with each release, as well as invest in systems to protect confidentiality, availability and integrity of our customer data. At your convenience, please contact support@webcheckout.net to schedule your upgrade to the latest version so your teams can take advantage of all the benefits in the product and services provided. If we can provide any assistance, please do not hesitate to reach out. Best, Jeannie C. Customer Care Team KM Kandra M. Lab Assistant Education Management Used the software for: 2+ years ### "7 years of Webcheckout " April 1, 2020 5.0 We have resolved the locating of our equipment thanks to wencheckout. Its at our finger tips whenever we need it. Pros I love the ease of webcheckout. I have worked with it for over 7 years and I have always found it easy and understandable to use. Cons I think the feature that could be improved is the uploading of various items at one time. I don't use the feature often since I find it kind of difficult. Review Source Response from WebCheckout May 4, 2020 Hi Kandra, Thank you for your time and thoughtful feedback. I'm glad to hear that WebCheckout is working so well for you. If you have an questions or concerns, especially about the upload process please feel free to reach out to support@webcehcout.net and we'd be happy to help. Thanks again for your time, and we appreciate your continued support. Brittany W. MS Marc S. Manager - Classroom Technology Education Management Used the software for: 2+ years ### "WebCheckout was a game changer for us" March 27, 2020 5.0 At the time, our processes and procedures were generic databases that we had internally customized. WebCheckout increased our throughput and efficiency. Love it. Pros The features offered by this software fit our needs perfectly. Cons Hard to find a negative about WebCheckout. Review Source Response from WebCheckout April 27, 2020 Hi Marc, Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and are happy when customers feel the same. As always, please feel free to reach out to us at support@webcheckout.net with any concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team ET Eva T. IT Project Manager Higher Education Used the software for: 6-12 months ### "Reliable flexible product " April 6, 2020 5.0 Spam email. Assumption whitelisting was an ok solution. Pros The flexibility. I had four different departments with very different needs who each had a center. I was amazed at the product could handle what each group needed. Cons I was the Project manager. I had four different departments with very different needs who each had a center. I was amazed at the product could handle what each group needed. Reason for choosing WebCheckout Not sure Review Source Response from WebCheckout May 4, 2020 Hi Eva, Thank you for your time and thoughtful feedback. I'm glad to hear that WebCheckout is working so well for each department's unique needs. As always, please feel free to reach out to us at support@webcheckout.net with any questions or concerns. Thanks again for your time, and we appreciate your continued support. Brittany W. JP John P. Production & Studio Manager Facilities Services Used the software for: 2+ years ### "Resource Circulation and Management with Great Customization" April 7, 2020 4.0 WCO is a tool like no other for managing thousands of items worth millions of dollars for hundreds of users. It is designed - and has evolved over the years - with a focus on doing this very well. Scheduling, circulating and maintaining gear and facilities happens so smoothly because of WCO. Pros WebCheckout (WCO) is the only software (Made In the USA, at least) that I am aware of capable of managing, scheduling, circulating and inventorying resources - both physical "gear" and facilities "rooms" - so well. The information that can be cataloged for each individual item is tremendous in tracking everything from purchase history to usage as well as maintenance and repair. The items are also classified by type so that there is readily available data regarding how many are on hand, how many are in use and so forth. Scheduling within the software ensures that it all is being utilized...but without conflict; a "Patron Portal" option even allows end users to schedule on their own - based on permission authorizations set by the operator(s). There is also a basic inventory feature (with enhanced capability available as an option) as well as maintenance ticketing and even staff scheduling - all within the one program. Finally, there is extensive messaging available for the end users to be informed of reservations, pick ups and returns in addition to reminders for those events...once again, all customizable by operators. One additional note: significant updates to the software, at a rate of several a year, are almost entirely driven by end user requests for features and capabilities. Using WCO for the past 4 - 5 years, I have seen it continually evolve to be even better and better at serving both the institutions using it and their end users. Cons This is not a Google, Apple or Microsoft product...it was created and is managed by a relatively small team in the Midwest. This means that there are occasional bugs or other issues that arise not found with most other software programs. At the same time, because it is a smaller company, service is fast and personal; more often than not, the person I am working with on issues knows me and my school and they are always committed to solving issues AND making improvements. What is missing or lacking is often addressed with regular software updates. Review Source Response from WebCheckout April 30, 2020 John, Thank you so much for your positive feedback and taking the time to post your review. Your Pros and Cons are pretty accurate in describing WebCheckout's strengths and weakness'. Our team is always striving to improve client support and application experience. As always please contact support@webcheckout.net for questions or suggestions. We look forward to continuing and strengthening our relationship with you. Holly V. Customer Care RC Ryan C. Technology Commons Manager Information Technology and Services Used the software for: 2+ years ### "Webcheckout review" March 27, 2020 4.0 Having said all of these pros and cons, I will say that webcheckout really listens to their customers. They provide excellent and quick customer service, they are always offering new training opportunities, and they have created a community where people can provide feedback and they will listen and try to implement changes if possible. So even though there are unfortunate parts to this product, I have confidence they will be addressed in the future. Pros I have been using webcheckout for our university for the 5 years. We have a very robust equipment checkout program for our campus and webcheckout helps us manage over 1,000 pieces of equipment for around 12,000 students/faculty, and staff. There are some things that webcheckout does really well. I love that it syncs with Active Directory and the reporting they do is also very nice. They just recently opened a patron portal, and the advances they have made there are really nice and are allowing us to make some advances in shift left for our services. The organization is very good and keeping track of fines and late equipment is very easy. Cons There are a few things that I would consider minor annoyances for webcheckout. We would really like to find a way for patrons to renew equipment themselves, but this still does not exist and adds a lot of unnecessary man power for a pretty simple task. Also there is no embedded signature system, so if you want students to sign for a checkout you have to pull up a separate program, then upload that file back into webcheckout, and then manually update a signature on file date to let the software know something was uploaded. That is just too manual. Alternatives considered [Reftab](https://www.capterra.com/p/136727/Reftab/)[Cheqroom](https://www.capterra.com/p/140824/CHEQROOM/) Reason for choosing WebCheckout familiarity, customer service, and I like the in person checkout interface alot better than other products Review Source Response from WebCheckout April 28, 2020 Hi Ryan, Thank you for your time and thoughtful feedback. We are committed to continuously add value to WebCheckout and its suites of modules, and we want to ensure customers feel the same. I hope you will not mind that I will be following up with you directly to get more of your thoughts on the improvements you'd like to see. As always, please feel free to reach out to us at support@webcheckout.net with any WebCheckout concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team RO Rifah O. Client Services Manager Information Technology and Services Used the software for: 1-2 years ### "Helpful but Not User Friendly" March 27, 2020 3.0 Pros I like that it helps us keep track of our events and checkouts so that we don't lose equipment. Overall, it offers a lot of flexibility especially with being able to write notes on reservations, checkouts, and equipment. Cons I wish the dashboard would stick without having to reset it up daily with my preferences. I also wish the dashboard view was more integrated into the main checkout page instead of its own page. I wish this system was more user friendly or they offered tutorial videos. I have a large rotating staff of student workers that I have to train and retrain on the various aspects of Webcheckout. I have had to create my own documentation on how to use it and still come across issues where things don't go right if a student worker misses a step. The system is not intuitive at all and needs to be taught and learned. There needs to be a way to delete equipment for good. I would also like an easy way to track our events vs. just our regular checkouts or scheduled tasks so I could pull reports on it. The set, strike, show isn't cutting it for us. Reason for choosing WebCheckout the cost, what the systems offered, and mostly the ease of getting our systems integrated with Webcheckout is what I was told were the reasons Webcheckout was chosen. Review Source Response from WebCheckout May 1, 2020 Hi Rifah, thanks for your time and feedback. We're pleased to know that WebCheckout aids in keeping track of your equipment. The Dashboard now persists, so once you set it up, the information is readily available for the next time you login. This improvement was made after your request in our 2019 User Training. We also provided SXU with the Task Module to better track event details, a part from regular checkout/reservation information. As we continue to improve and add to WebCheckout's countless features, we understand this can make training an every changing staff difficult to manage. We do update our online documentation, and will continue to host webinars to highlight new features of each release. Additionally, we do offer training services to take the burden of training off of the administrative team. If we can provide any assistance, please do not hesitate to reach out to your account manager. We hope you're well. Jeannie C Customer Care Team VR Verified Reviewer Operations Manager Higher Education Used the software for: 2+ years ### "WebCheckout is a solid solution" March 31, 2020 5.0 Our overall experience with web checkout has been wonderful and continues to grow with every progressive upgrade. Pros Love the integration and tech support for this software. Cons We wish there was a better calendaring system that would show the real-time check-in and check-out appointments by the tech and client Alternatives considered [EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Reason for choosing WebCheckout When our IT Department decided they could no longer support our equipment check in/out database, we went on a mission to find a replacement database. WebCheckout was the solution that best fits our needs. Integration into our student enrollment system was key and has saved us not just in time and money, but troubleshooting technology for our student support has improved greatly. This is a Student Facing program that works best for us. Review Source Response from WebCheckout May 6, 2020 Thank you for your time and thoughtful feedback. We are always on the look out for ways to improve client support and application improvements. Please contact support@webcheckout.net to discuss improving the user experience of allocation reporting. Thank you again for your time and continued support. Holly V. Customer Care FF Frank F. Art Technologist Education Management Used the software for: 2+ years ### "Industry Standard, (but...)" March 27, 2020 5.0 I have worked with Webcheckout for over 10 years. It has been the industry standard the whole time, and meets the need for most users. As an admin it takes a "programmer's head" to get used to, but that's just part of the territory. It's so powerful and can do so much, that it's going to be complex, and they do their best to keep it as simple as possible. Phone support is extremely responsive and capable. Pros The software does it all...especially now after well over a decade of upgrades and user feedback. The customer service is the best, Cons The software in places seems to have no input from designers. New users should expect good amount of training and "getting used to it" through practice. Things like calendar input can seem clunky, and not the same across the board. A streamlined mobile app interface would be nice (maybe it's extra money), and bar-code scanning isn't mac friendly. Alternatives considered [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Reason for choosing WebCheckout Webcheckout is the industry standard, used by many schools/colleges/libraries. Review Source Response from WebCheckout April 30, 2020 Thank you for your comments and praise for our support team, Frank! Please contact support@webcheckout.net to help work out any issues, including barcode scanning, and to let us know of any application improvements to better your experience with WebCheckout. Holly V. Customer Care AK Asa K. Video Production Specialist Higher Education Used the software for: 2+ years ### "WebCheckout in Media Education" April 1, 2020 4.0 Our old loan inventory system was being decommissioned, so we had to find something new. Web Checkout filled all our needs and more. It has been an incredible improvement over our previous workflows. Pros Web Checkout is highly customizable, easy to use, entirely web based, and integrates with our existing Active Directory, Student Information System, user ID cards, and equipment barcodes. The best functions are the automated email reminders and flexible permission rules. Cons Initial setup of the integration was a bit tedious, but once it was setup it makes daily processes a breeze. Alternatives considered [LibAnswers](https://www.capterra.com/p/124541/LibAnswers/) Reason for choosing WebCheckout SpringShare and Ex Libris did not have the functionality we needed. Review Source Response from WebCheckout April 27, 2020 Hi Asa, Thank you for your time and thoughtful feedback. We are committed to providing attentive customer service and appreciate insight into how to make our processes easier. As always, please feel free to reach out to us at support@webcheckout.net with any concerns and feature requests. Thanks again for your time, and we appreciate your continued support. Best, AJ O. Customer Care Team Aaron G. Media Specialist Higher Education Used the software for: 1-2 years ### "WebCheckout saves you time and money!" March 30, 2020 5.0 We moved to WebCheckout after using a paper-based rental solution for over 40 years. Our inventory count has become accurate. We're now able to run monthly, weekly, or even daily usage reports without having to manually count paper slips. Pros WebCheckout provides the ability to track every piece of gear in our inventory. We can monitor the usage of our production suites as well. Being able to run real-time usage reports helps to put budget towards higher used areas and gear. Dashboard screens allow workers to pre-pick pending orders and prepare for the return of large rentals. Cons We have no complaints with this software. Reason for choosing WebCheckout WebCheckout was the only solution we found that could integrate with our Microsoft ActiveDirectory Single-Sign-On and handle our large number of users. Review Source Response from WebCheckout April 28, 2020 Hi Aaron, Thank you for your time and thoughtful feedback. I'm glad to hear WebCheckout has been working so well for your team. If you have any questions or concerns, please do not hesitate to reach out to support@webcheckout.net we're always happy to help. Thanks again for your time, and we appreciate your continued support. Thank you, Brittany W. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.