--- title: "SurveyMonkey Apply Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SurveyMonkey Apply the right Grant Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123374/SurveyMonkey-Apply/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SurveyMonkey Apply 4.5 (322) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SurveyMonkey Apply Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Blake A IT TechnicianRetail, 201 - 500 employeesUsed the software for: 6-12 months. “The reporting side is clean too, being able to visualize results in real time during large meetings has been really useful for us.“ May 27, 2026 SF Sarah F Medical AssistantHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My least favorite thing about the survey monkey apply is that the free version has limitations such as every survey has to have a maximum of 10 questions.“ June 23, 2025 JG J G TeacherE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “I also like the option of permanently deleting data when we are finished with it.“ July 18, 2026 AC Angel C QCImport and Export, 51 - 200 employeesUsed the software for: 1-2 years. “This is a limited and not ideal for fully automated recurring surveys.“ March 17, 2026 SF Sarah F Medical AssistantHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My favorite thing about survey monkey apply is that you can create, send, and also edit surveys you create.“ June 23, 2025 MS Michael S Managing DirectorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “The interface is convoluted and not super easy to use“ February 24, 2025 SA Shayna A Aquatics DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “SurveyMonkey is a quick and easy way to get quick answers without having to click so many different tabs like other survey type programs.“ November 15, 2025 KS Kristopher S Senior Program OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is just so poorly designed. “ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sue V. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Perfect application platform with superb Customer Service!" December 21, 2020 5.0 SurveyMonkey Apply enables us to increase the resources efficiency with customized application workflows. The real-time reports also help us with moving away from time-consuming and manual processes. Definitely recommend SurveyMonkey Apply and be sure to ask for a product demo, especially the integration with other platforms. Pros SurveyMonkey Apply makes the application process easy to use for our applicants. The review process is seamless for our internal team. The payment integration is clear for several of our customized programs across multiple sites. We were able to integrate with other platforms upon accepted applications too. Reports feature is wonderful. Customer Support is superb with fast turn around responses. Cons Updating the current fields for the form could be better. We were unable to remove the value from the middle of the field drop down so we ended up duplicating the fields with new drop down instead. Review Source BC Beth C. Program Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great service from Engineers, not so much from Sales or Management." December 22, 2020 5.0 The Positive: 1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future. 2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended. 3. Engineer tossed in extra training for us, because of the negative sales experience that follows. The Negative: 1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed. "Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need. Pros For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow. Has a professional look without having to know CSS. Working with the Implementation Engineer was great. Cons Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply. Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties. You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially. Alternatives considered [Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing SurveyMonkey Apply regpack was not as customizable as we needed. Switched from [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) Did not meet our needs. Automations needed more sophistication and functionality. We also needed a more professional look and a platform that supported needed systems upgrades. Review Source AG ALEXANDER G. Head Photographer Photography Used the software for: I used a free trial ### "SurveyMonkey captures all the data" November 23, 2025 3.0 Pros The thing that I liked most about SurveyMonkey is that it was easy to set up and use but also easy to share the survey Cons There really wasn’t anything that I didn’t like about SurveyMonkey except for the fact sometimes the software was glitchy. Review Source HG Hector G. Mgr of Strategic Services Performing Arts Used the software for: 2+ years ### "The Best Software You Didn't Know You Needed" January 5, 2021 5.0 My overall experience has been exceptional. I cannot imagine doing the work I do without having SurveyMonkey Apply. It has become a staple of my work life and also of my applicants. They are now quite comfortable with it and most application periods have very few issues; certainly none we can't resolve. I hope to keep using it for many years. Pros Above all, I love the customer service. All issues are resolved quickly. In addition, the software is easy to use for all users: applicants, reviewers, administrators. COVID-19 restrictions forced everything online. Applications and reviews were always online only, but now we have the contract with digital signatures, approvals and signatures with Finance Dept, Contract acceptance, and the grant report all online as well. It has been a life saver. Cons If an applicant has used the software in previous years for any of my programs, all important information should auto-fill on the new application. (Name, Org, Address, Phone, Email, EIN, etc.). If a program is built in the SANDBOX, once I am finished I should be able to transfer it to the live site, instead of having to rebuild it. There should be a way to override the need to have a verified email. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/)[Bonterra CyberGrants](https://www.capterra.com/p/93731/Bonterra-Grants-Management/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing SurveyMonkey Apply SurveyMonkey Apply was affordable, could handle the number of applications I expected to receive, and seemed like a software that I could "grow into". In other words, I realized there was much more to this software than I could see at that time but that I would begin to use as time went by. That has proven to be absolutely true and I have amplified its use in my organization by involving other colleagues and departments, who are all very happy with it. Review Source GF Gabrielle F. Grants Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Fabulous System - Time Difference causes issues" January 12, 2021 5.0 Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the third Grantmaking Portal I have used for an extended period of time and I would say without a doubt that it is the best. Pros I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received. Cons I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference. Alternatives considered [Blackbaud Award Management](https://www.capterra.com/p/140271/AcademicWorks/) Reason for choosing SurveyMonkey Apply Your options for communication between our other databases eg Raisers Edge, and the overall functionality for our specific needs made your program the best choice. Review Source BC Beth C. Manager Non-Profit Organization Management Used the software for: 2+ years ### "Review" December 22, 2020 4.0 Pros This software is adaptable for our purposes. We were processing grant applications using paper before, and this software was able to covert that same application to an online process for the applicant. Cons Features that we would like to see are automations prompting administrators when applications have been idle for a time period that we set and reports that can be generated using all fields of data we collect. Alternatives considered [GovGrants](https://www.capterra.com/p/167950/GovGrants/) Reason for choosing SurveyMonkey Apply We did not consider GovGrants when we purchased SurveyMonkey Apply. However, we use them when applying for funds ourselves. Their system is cumbersome, forces our grantor to modify its process to meet their software, and will not allow grantees to submit multiple reports if the first report filed has not had a decision rendered. While that may be the grantor's policy, the software does not seem to be adaptable enough to handle it, at least from the grantee's perspective. Review Source LT Lena T. Operations Director Non-Profit Organization Management Used the software for: 6-12 months ### "platform with a lot of functionalities" January 5, 2021 5.0 Overall, the onboarding process was very structured and clear, the training is available and the customer support team is pretty responsive. Pros I like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence. Cons because there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing. Alternatives considered [Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) Reason for choosing SurveyMonkey Apply Multilingual platform with a lot of features and contemporary look Review Source RM Robert M. Customer service Financial Services Used the software for: 1-2 years ### "Good survey platform" September 4, 2022 4.0 Overall my experience with the software is good. I liked the easiness of it. Pros It was really easy to create and manage surveys. The platform also helps in the questions and data management creation phase. Cons The software could add extra features for the analysis of the survey data. More metrics and charts and methods of data visualization would be needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Because I wanted to try another way of creating surveys. Review Source VR Verified Reviewer Owner Facilities Services Used the software for: I used a free trial ### "Survey Monkey Apply makes application process easier! " June 22, 2023 4.0 Pros Makes the application process easier and automates workflow. Cons There isnt much not to like a out Survey Monkey Apply! Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Wisenet](https://www.capterra.com/p/147541/Wisenet/) Reason for choosing SurveyMonkey Apply Survey Monkey Apply had great reviews and reputation Review Source CV Carlos V. Executive Secretary Education Management Used the software for: 1-2 years ### "The best survey software" May 6, 2021 5.0 It's a great app, you don't need experience to use it Pros I love his free version and paid version, like a student and employes who needs make surveys every month i've tried many apps, webs, and software and i totally rather this , it's easy to use and intuitive Cons Sometimes the template are not necesary, so that should be optional Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Doodle](https://www.capterra.com/p/142620/Doodle/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Another apps have features useless and get confused to the people who just want to make surveys, it's intuitive and both versions (free and paid) are useful, i mean to be a version free it's such amazing. Review Source VR Verified Reviewer Aquatics Director Non-Profit Organization Management Used the software for: 1-2 years ### "Love SurveyMonkey!!" November 15, 2025 5.0 Pros SurveyMonkey is a quick and easy way to get quick answers without having to click so many different tabs like other survey type programs. I love how simple it is and I can even explain how to use over the phone to my mom! Cons I would say it can be a bit costly for what you might need, but it is still a great platform for everyday needs or work! Review Source DZ Denis Z. Finance Officer Environmental Services Used the software for: 2+ years ### "For a smooth workflow process, think SurveyMonkey Apply!" January 7, 2025 5.0 Extremely happy with this software. Well designed, well setup. Can't go wrong with using it. Impossible to make mistakes which is great. Pros We use SurveyMonkey Apply for our Business workflow. It is extremely easy to use. I personally find it very practical. You actually spend your time focusing on what matters!! Could not live without it! Cons Nothing as it's really a great software, well priced and smart. You want to have this software when it comes to workflow! Review Source VR Verified Reviewer Coach Consumer Services Used the software for: I used a free trial ### "Efficient application for research and data" December 26, 2023 5.0 Pros It is a key application for gathering data on customer, consumer, or client preferences and behavior. It is also efficient for taking someone through steps needed to figure out if they are suitable applicants. The multipurpose forms and tools make this so widely useful! Cons The price is a little expensive for what this is but I like the credibility of the platform and don't know of another application that compares. Review Source VR Verified Reviewer Electrical Teacher Education Management Used the software for: 2+ years ### "Review on using SurveyMonkey Apply" December 13, 2022 5.0 Pros The ability to automate and systematize the majority of our administrative tasks is really valuable for our institution. Implementation of SurveyMonkey Apply was a pleasure to work with. Cons I wish there were more options in terms of customer service in the Caribbean. A live chat feature for queries would be really helpful because I find that serious issues might occasionally take days to resolve owing to the time difference. Review Source AG Andrew G. Software Engineer Computer Software Used the software for: 2+ years ### "Apply SurveyMonkey to your Business!" September 25, 2022 5.0 Pros As I previously mentioned I love that a holistic view is given. It is clean and concise and meets all needs that I want in the product. Cons I can't think of anything I dislike. Other similar products don't compare. Review Source VR Verified Reviewer Director Of Entrepreneurship Used the software for: 1-2 years ### "We asked for a lot of customization and they delivered well." January 9, 2018 5.0 Pros Dynamic nature of judges and rounds. We have a competition with many, many rounds and hundreds of judges. No other software could manage it this easily. Cons There is no messaging automation. This is a burdensome tasks to manually send out messages after round completion. In addition, there is no drip capability. Review Source Response from Momentive January 10, 2018 Thank you for taking the time to share your feedback! It¿s great to hear that we could customize the solution to meet your requirements. We did want to follow-up on your comment regarding message automation. This is possible in both SurveyMonkey Apply and FluidReview Pro and Enterprise Packages. Here are some useful articles that identify how this functionality works and get you started: - FluidReview: https://fluidreview.zendesk.com/hc/en-us/articles/223200748-How-to-Send-Emails-using-Triggers - SM Apply: https://smapply.zendesk.com/hc/en-us/articles/115001422634-How-to-Send-an-Automated-Email If this is something you would like to explore more with our team or if there are other improvements you would like to make, please reach out to our Customer Success Team at smapplycsm@surveymonkey.com and we will be happy to assist. Thanks again for taking the time to provide this feedback! Pej Javaheri GM - SurveyMonkey Apply CZ Cynde Z. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Integrating from FluidReview to SurveyMonkey Apply" December 21, 2020 5.0 The customer service through SurveyMonkey Apply has been outstanding! Not only do the representatives walk you through the training, they also send you the instructions via email so you have access to them at any time. Pros We have been with Survey Monkey for several years and we integrated over to SM Apply last year. The thing I like most about SM Apply is the ability to maintain all of our previous information on scholars and being able to build on that over time. We were able to integrate everything over from FluidReview and us being a renewable scholarship that was very important. Cons The integration was not as easy as I had hoped for, however, it's a matter of retraining your thinking process in how the program works. Once I was able to work through the different processes I was able to work through it with no problem, it just took some time and patience. Reason for choosing SurveyMonkey Apply We integrated from FluidReview to SM Apply, same parent company. Review Source IL Irene L. Resident Services Manager Non-Profit Organization Management Used the software for: 2+ years ### "SurveyMonkey helps get the Homeowners view" December 23, 2021 5.0 We have had a positive experience using SurveyMonkey to determine which projects to more forward with and which ones to pause. While the Board of Directors may feel that a specific project will be of benefit to our community, if the homeowners within that community don't agree, then we as management know which path to take. SurveyMonkey is easy to use and helps us take the "pulse" of the community quickly. Pros SurveyMonkey allows the HOA management team and Board of Directors to determine what issues are most pressing to the homeowner population in our 5500+ community. Since we are a large , diverse community it is hard to know what is on everyone's mind all the time. When planning a large project, such as expanding our recreational facilities or building new amenities, such as baseball fields or pickleball courts, we need to input of our community. Projects can cost from a $1K to over $500K so if we are going to spend the homeowners money on projects, we need to know it's the right projects. SurveyMonkey is so easy to use and allows us to create a quick survey or a more extensive survey and push it out to our entire community. It's the only way we know what our community is really concerned about. Cons Like any software, learning the little short cuts and tricks to making it work for you, is trial and error. We find it best if we have 1 staff member in charge of all the surveys regardless of topic. That way, we have our resident expert working in the software and we can accomplish more surveys quickly. Review Source AG Andrew G. Head of CIBSE Certification Environmental Services Used the software for: 1-2 years ### "Energy Assessor Applications" December 18, 2020 5.0 We are managing a quite complex application process involving more than one external assessor quite seamlessly with plenty of automation. The reporting also helps to keeps things moving when there is a logjam. Pros This product replaced a system that we had in place since the inception of the business 10 years ago. It is natural to be nervous about change, but the product has met or exceeded our expectations and the development team held our hand reassuringly throughout the process. The technical competence and knowledge of the product to solve problems was outstanding. Cons We are still finding ways to get more out of the systems and are starting to use it in ways we couldn't with the previous system. Is never wuite being finished a bad thing? Reason for choosing SurveyMonkey Apply It was an almost out of the box solution with the excellent technical and development support offered Review Source AR Aleidy R. Auditor Machinery Used the software for: 2+ years ### "Efficient Applications Management with Customization and Ease" September 23, 2024 5.0 Overall it's a reliable choice for organizations looking to simplify their applications management. While there-s a bit of a learning curve for advanced features, the platform's automation and collaborations tools save time and improve organization. Pros It's a user-friendly interface, intuitive and easy to navigate for both administrators setting up applications and for users submitting them. Also, the platform offers highly customizable workflows, allowing organizations to tailor the application and review process to their specific needs. Cons It has some limited integrations with other platforms, requiring manual data entry and exportingO Review Source LM Lauren M. Regional HR Hospital & Health Care Used the software for: 2+ years ### "Great for large companies" December 12, 2022 5.0 We are using this for education, communication, application, recruitment and retention ideas. It's always been very helpful! People like the name too. Pros This software is able to reach hundreds of employees to get real communications regarding updates, policies, applications, anything. Cons Is there a mobile app? I think it would be a quicker and more efficient tool to use if we had access to this at our fingertips. Review Source VR Verified Reviewer manager Construction Used the software for: 1-2 years ### "survey your project" February 13, 2023 5.0 Pros this app is very simple to use and make survey from people to decision on one matter that needs Cons no least in this app because is very easy to use Review Source CD Christine D. Online English Teacher E-Learning Used the software for: 2+ years ### "Survey Monkey Apply" February 20, 2023 5.0 Overall experience, I would say that it is convenient and effecient in collecting data and in registration. If you want to know more about something, you can use it so it will be easy on your end Pros In my job, I can say that it is very helpful and convenient to use this app as we can easily collect all the information or data Cons In terms of the survey, some people are having a hard time and as it can have a lot of results but limited number of survey questions. Review Source VR Verified Reviewer Research Assistant Defense & Space Used the software for: 2+ years ### "Great survey tool" September 29, 2022 4.0 Pros Super easy to create lots of different kinds of survey - the option to create routes through the survey depending on participant answers was intuitive and very helpful Cons Some more design features could improve it - more colour schemes would make it look more professional Review Source TQ Tisha Q. Resource and Support Center Manager Insurance Used the software for: 1-2 years ### "We have been using this product to award safety grants. We have had two cycles so far. " June 28, 2017 4.0 Pros It's fairly intuitive from the admin side. I like how easy it is to make changes to the homepage and link to resources. I like being able to set up automatic trigger emails. Very happy there is a new version (SurveyMonkey Apply) coming out next month!! Watched the demo yesterday and it will certainly address many current issues. Cons The reporting capabilities do not produce anything my superiors would like to see on a regular basis which causes a ton of manual work on my part. Also the users get frustrated with not being able to easily understand the flow of what they are to do. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.