# SurveyMonkey Apply Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SurveyMonkey Apply the right Scholarship Management solution for you? Explore 319 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/123374/SurveyMonkey-Apply/reviews

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SurveyMonkey Apply

4.5 (319)

[View alternatives](https://www.capterra.com/p/123374/SurveyMonkey-Apply/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Reviews of SurveyMonkey Apply

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

SF

Sarah F

Medical AssistantHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“My favorite thing about survey monkey apply is that you can create, send, and also edit surveys you create.“

June 23, 2025

SF

Sarah F

Medical AssistantHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“My least favorite thing about the survey monkey apply is that the free version has limitations such as every survey has to have a maximum of 10 questions.“

June 23, 2025

AR

Aleidy R

AuditorMachinery, 10,001+ employeesUsed the software for: More than 2 years.

“Also, the platform offers highly customizable workflows, allowing organizations to tailor the application and review process to their specific needs.“

September 23, 2024

AC

Angel C

QCImport and Export, 51 - 200 employeesUsed the software for: 1-2 years.

“This is a limited and not ideal for fully automated recurring surveys.“

March 17, 2026

SA

Shayna A

Aquatics DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years.

“SurveyMonkey is a quick and easy way to get quick answers without having to click so many different tabs like other survey type programs.“

November 15, 2025

MS

Michael S

Managing DirectorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years.

“The interface is convoluted and not super easy to use“

February 24, 2025

Taquina D

Managing PartnerManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months.

“I would recommend SurveyMonkey Apply to anyone who is looking for a reliable and secure platform for data management.“

May 13, 2026

KS

Kristopher S

Senior Program OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“The platform is just so poorly designed. “

December 9, 2024

## Showing most helpful reviews

Showing 1-25 of 319 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael E.  
Program Administrator, Self-Evaluations Programs  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Product, Great Price, Wonderful Customer Service"

August 20, 2018

5.0

We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.

Pros

I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.

Cons

There are a few features we wished it had, but we understand our application process is far more complex than most organizations.

Review Source

Response from Momentive

August 23, 2018

Hi Michael, Thank you for taking the time to provide this review. It¿s great to hear that your experience with the implementation specialist was positive and that they were able to work with you to design a solution that fit your process. We would love to learn more about product features that would benefit your organization. If you¿d be willing to connect with us about this, please reach out to our customer success team at smapplycsm@surveymonkey.com. Thank you and and we look forward to continuing our partnership.

VR

Verified Reviewer  
Administration Staff  
Financial Services  
Used the software for: 2+ years

### "SurveyMonkey is via way of means a long way one of the finest survey software programs around."

July 1, 2021

5.0

SurveyMonkey The reporting could be very easy to use, read, examine, or maybe defloration to the extent you want. The response time could be very good, the survey settings and the improvement bar are convenient. Very speedy and easy to view insight.

Pros

I have lots to mention approximately this one. I love how clean it's miles to navigate and create surveys. The present templates are brilliant and complete with issue count expertise. The branding alternatives, the special widgets, and the alternatives to feature multimedia make survey advent very simple.

Cons

There isn't always a great deal I dislike regards to this utility SurveyMonkey, however, there's one subject matter I need to talk of that's the number of questions they ask you for an easy assessment for simply one enterprise desire they could make it shorter for the ones who've to check an enterprise.

Alternatives considered

[SurveyMethods](https://www.capterra.com/p/72393/Survey-Methods/)[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)

Reason for choosing SurveyMonkey Apply

SurveyMonkey is extraordinarily smooth to use, a short manner to collect responses from a massive population, and so helpful.

Review Source

FL

Frederick L.  
Executive Director  
  
Used the software for: Less than 6 months

### "SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!"

July 31, 2018

2.0

Pros

There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.

Cons

The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).

Review Source

Response from Momentive

August 2, 2018

Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that. We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further. We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option. Thank you again and we look forward to speaking with you.

BC

Beth C.  
Program Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great service from Engineers, not so much from Sales or Management."

December 22, 2020

5.0

The Positive: 1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future. 2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended. 3. Engineer tossed in extra training for us, because of the negative sales experience that follows. The Negative: 1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed. "Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need.

Pros

For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow. Has a professional look without having to know CSS. Working with the Implementation Engineer was great.

Cons

Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply. Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties. You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially.

Alternatives considered

[Regpack](https://www.capterra.com/p/124427/Regpack/)

Reason for choosing SurveyMonkey Apply

regpack was not as customizable as we needed.

Switched from

[123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)

Did not meet our needs. Automations needed more sophistication and functionality. We also needed a more professional look and a platform that supported needed systems upgrades.

Review Source

HG

Hector G.  
Mgr of Strategic Services  
Performing Arts  
Used the software for: 2+ years

### "The Best Software You Didn't Know You Needed"

January 5, 2021

5.0

My overall experience has been exceptional. I cannot imagine doing the work I do without having SurveyMonkey Apply. It has become a staple of my work life and also of my applicants. They are now quite comfortable with it and most application periods have very few issues; certainly none we can't resolve. I hope to keep using it for many years.

Pros

Above all, I love the customer service. All issues are resolved quickly. In addition, the software is easy to use for all users: applicants, reviewers, administrators. COVID-19 restrictions forced everything online. Applications and reviews were always online only, but now we have the contract with digital signatures, approvals and signatures with Finance Dept, Contract acceptance, and the grant report all online as well. It has been a life saver.

Cons

If an applicant has used the software in previous years for any of my programs, all important information should auto-fill on the new application. (Name, Org, Address, Phone, Email, EIN, etc.). If a program is built in the SANDBOX, once I am finished I should be able to transfer it to the live site, instead of having to rebuild it. There should be a way to override the need to have a verified email.

Alternatives considered

[Submittable](https://www.capterra.com/p/158382/Submittable/)[Bonterra CyberGrants](https://www.capterra.com/p/93731/Bonterra-Grants-Management/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

Reason for choosing SurveyMonkey Apply

SurveyMonkey Apply was affordable, could handle the number of applications I expected to receive, and seemed like a software that I could "grow into". In other words, I realized there was much more to this software than I could see at that time but that I would begin to use as time went by. That has proven to be absolutely true and I have amplified its use in my organization by involving other colleagues and departments, who are all very happy with it.

Review Source

GF

Gabrielle F.  
Grants Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Fabulous System - Time Difference causes issues"

January 12, 2021

5.0

Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the third Grantmaking Portal I have used for an extended period of time and I would say without a doubt that it is the best.

Pros

I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received.

Cons

I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference.

Alternatives considered

[Blackbaud Award Management](https://www.capterra.com/p/140271/AcademicWorks/)

Reason for choosing SurveyMonkey Apply

Your options for communication between our other databases eg Raisers Edge, and the overall functionality for our specific needs made your program the best choice.

Review Source

BC

Beth C.  
Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Review"

December 22, 2020

4.0

Pros

This software is adaptable for our purposes. We were processing grant applications using paper before, and this software was able to covert that same application to an online process for the applicant.

Cons

Features that we would like to see are automations prompting administrators when applications have been idle for a time period that we set and reports that can be generated using all fields of data we collect.

Alternatives considered

[GovGrants](https://www.capterra.com/p/167950/GovGrants/)

Reason for choosing SurveyMonkey Apply

We did not consider GovGrants when we purchased SurveyMonkey Apply. However, we use them when applying for funds ourselves. Their system is cumbersome, forces our grantor to modify its process to meet their software, and will not allow grantees to submit multiple reports if the first report filed has not had a decision rendered. While that may be the grantor's policy, the software does not seem to be adaptable enough to handle it, at least from the grantee's perspective.

Review Source

VR

Verified Reviewer  
Enterprise resilience officer  
Financial Services  
Used the software for: 1-2 years

### "Emerging workflow management tool for modern usage purposes"

August 23, 2021

5.0

A quick plug and play tool. No complaints.

Pros

Simple, intuitive and provide all needed workflow tools, collaborations channel to improve productivity

Cons

Little room for customisation or personalisation of the software to fit organizational culture or specific needs.

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing SurveyMonkey Apply

Easy identification of surveymonkey brand name

Review Source

LT

Lena T.  
Operations Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "platform with a lot of functionalities"

January 5, 2021

5.0

Overall, the onboarding process was very structured and clear, the training is available and the customer support team is pretty responsive.

Pros

I like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence.

Cons

because there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing.

Alternatives considered

[Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/)

Reason for choosing SurveyMonkey Apply

Multilingual platform with a lot of features and contemporary look

Review Source

VR

Verified Reviewer  
Owner  
Facilities Services  
Used the software for: I used a free trial

### "Survey Monkey Apply makes application process easier! "

June 22, 2023

4.0

Pros

Makes the application process easier and automates workflow.

Cons

There isnt much not to like a out Survey Monkey Apply!

Alternatives considered

[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Wisenet](https://www.capterra.com/p/147541/Wisenet/)

Reason for choosing SurveyMonkey Apply

Survey Monkey Apply had great reviews and reputation

Review Source

MS

Michael S.  
Managing Director  
Education Management  
Used the software for: 1-2 years

### "Feedback From Staff And Employees"

February 24, 2025

4.0

Been good for getting meaningful feedback on our operations

Pros

The ability to get feedback from customers and employees

Cons

The interface is convoluted and not super easy to use

Review Source

AR

Aleidy R.  
Auditor  
Machinery  
Used the software for: 2+ years

### "Efficient Applications Management with Customization and Ease"

September 23, 2024

5.0

Overall it's a reliable choice for organizations looking to simplify their applications management. While there-s a bit of a learning curve for advanced features, the platform's automation and collaborations tools save time and improve organization.

Pros

It's a user-friendly interface, intuitive and easy to navigate for both administrators setting up applications and for users submitting them. Also, the platform offers highly customizable workflows, allowing organizations to tailor the application and review process to their specific needs.

Cons

It has some limited integrations with other platforms, requiring manual data entry and exportingO

Review Source

KN

Kristen N.  
Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Easy to use "

July 12, 2024

5.0

Pros

I have never had a problem with using SurveyMonkey Apply

Cons

I have only had good experiences with this software.

Review Source

TS

Tom S.  
Digital Manager  
Education Management  
Used the software for: 1-2 years

### "A great system, but with significant flaws"

January 4, 2021

4.0

I've generally found the SMA team to be very responsive, but on raising the issue regarding the new reporting tool I have been very disappointed to have not heard back from our \[SENSITIVE CONTENT HIDDEN\] or our FR transition manager.

Pros

SurveyMonkey Apply is a powerful application management system. It is used across our education to administer the application and review process for public grants, fellowships, and competitions. Each programme can be customised to a high degree, and automations can be built in to ease administrative burdens for repetitive tasks. The application itself meets web accessibility standards, and both our applicants and reviewers find it to be intuitive.

Cons

Recently, the reporting and data export tools were significantly redesigned. In doing so basic capabilities were removed that has resulted in chaos for our administrators. Specifically, the Applicant and Reviewer data has been separated in a way that makes it impossible to retrieve and merge data from these different parts of the application process in a single report (as was previously possible). In practice this means that I am unable to produce a spreadsheet that combines both the application title and value of the grant requested with the average reviewer score: a fundamental and serious limitation. I reached out to the Customer Service team to query this change, and it was suggested that administrators would have to run two reports and merge them in Excel after they've been created. Unfortunately, as anyone who has run similar programmes would know, there is rarely time to undertake even this basic level of data wrangling. The system is, for our purposes, no longer fit for purposes, which is a shame as it previously functioned very well.

Review Source

SC

Sriram C.  
Associate Professor  
Education Management  
Used the software for: 2+ years

### "Survey Monkey is a highly versatile product for data collection"

March 3, 2022

5.0

I have had nothing but positive experiences with Survey Monkey and the product keeps evolving to meet the needs of data analysts.

Pros

Survey Monkey is an amazing product for collecting and analyzing data. It is easy to setup survey and to deploy surveys across the globe for collecting large amounts of data.

Cons

I have no complaints about the SurveyMonkey product because it is easy to use and simple to manage. The data collected through SurveyMonkey is highly reliable and valid and easy to share and publish results.

Review Source

VR

Verified Reviewer  
Director Of Entrepreneurship  
  
Used the software for: 1-2 years

### "We asked for a lot of customization and they delivered well."

January 9, 2018

5.0

Pros

Dynamic nature of judges and rounds. We have a competition with many, many rounds and hundreds of judges. No other software could manage it this easily.

Cons

There is no messaging automation. This is a burdensome tasks to manually send out messages after round completion. In addition, there is no drip capability.

Review Source

Response from Momentive

January 10, 2018

Thank you for taking the time to share your feedback! It¿s great to hear that we could customize the solution to meet your requirements. We did want to follow-up on your comment regarding message automation. This is possible in both SurveyMonkey Apply and FluidReview Pro and Enterprise Packages. Here are some useful articles that identify how this functionality works and get you started: - FluidReview: https://fluidreview.zendesk.com/hc/en-us/articles/223200748-How-to-Send-Emails-using-Triggers - SM Apply: https://smapply.zendesk.com/hc/en-us/articles/115001422634-How-to-Send-an-Automated-Email If this is something you would like to explore more with our team or if there are other improvements you would like to make, please reach out to our Customer Success Team at smapplycsm@surveymonkey.com and we will be happy to assist. Thanks again for taking the time to provide this feedback! Pej Javaheri GM - SurveyMonkey Apply

CZ

Cynde Z.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Integrating from FluidReview to SurveyMonkey Apply"

December 21, 2020

5.0

The customer service through SurveyMonkey Apply has been outstanding! Not only do the representatives walk you through the training, they also send you the instructions via email so you have access to them at any time.

Pros

We have been with Survey Monkey for several years and we integrated over to SM Apply last year. The thing I like most about SM Apply is the ability to maintain all of our previous information on scholars and being able to build on that over time. We were able to integrate everything over from FluidReview and us being a renewable scholarship that was very important.

Cons

The integration was not as easy as I had hoped for, however, it's a matter of retraining your thinking process in how the program works. Once I was able to work through the different processes I was able to work through it with no problem, it just took some time and patience.

Reason for choosing SurveyMonkey Apply

We integrated from FluidReview to SM Apply, same parent company.

Review Source

IL

Irene L.  
Resident Services Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "SurveyMonkey helps get the Homeowners view"

December 23, 2021

5.0

We have had a positive experience using SurveyMonkey to determine which projects to more forward with and which ones to pause. While the Board of Directors may feel that a specific project will be of benefit to our community, if the homeowners within that community don't agree, then we as management know which path to take. SurveyMonkey is easy to use and helps us take the "pulse" of the community quickly.

Pros

SurveyMonkey allows the HOA management team and Board of Directors to determine what issues are most pressing to the homeowner population in our 5500+ community. Since we are a large , diverse community it is hard to know what is on everyone's mind all the time. When planning a large project, such as expanding our recreational facilities or building new amenities, such as baseball fields or pickleball courts, we need to input of our community. Projects can cost from a $1K to over $500K so if we are going to spend the homeowners money on projects, we need to know it's the right projects. SurveyMonkey is so easy to use and allows us to create a quick survey or a more extensive survey and push it out to our entire community. It's the only way we know what our community is really concerned about.

Cons

Like any software, learning the little short cuts and tricks to making it work for you, is trial and error. We find it best if we have 1 staff member in charge of all the surveys regardless of topic. That way, we have our resident expert working in the software and we can accomplish more surveys quickly.

Review Source

AG

Andrew G.  
Head of CIBSE Certification  
Environmental Services  
Used the software for: 1-2 years

### "Energy Assessor Applications"

December 18, 2020

5.0

We are managing a quite complex application process involving more than one external assessor quite seamlessly with plenty of automation. The reporting also helps to keeps things moving when there is a logjam.

Pros

This product replaced a system that we had in place since the inception of the business 10 years ago. It is natural to be nervous about change, but the product has met or exceeded our expectations and the development team held our hand reassuringly throughout the process. The technical competence and knowledge of the product to solve problems was outstanding.

Cons

We are still finding ways to get more out of the systems and are starting to use it in ways we couldn't with the previous system. Is never wuite being finished a bad thing?

Reason for choosing SurveyMonkey Apply

It was an almost out of the box solution with the excellent technical and development support offered

Review Source

LF

Liz F.  
Scholarship Funds Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "So glad we went with Apply!"

January 4, 2017

5.0

From the day I first met the Apply salesperson, I've been impressed with the professionalism and thoroughness of everyone on the team. Their product functions exactly as they claim, and they work closely with clients to customize each organization's platform. We use Apply for our grants and scholarship programs, and although there are similarities in our use of the platform, they were customized to best fit each time of award program. The help desk is responsive, the on-board team is accessible and explains how best to use the system that they create with your input. One of the great features of Apply is that we, the administrators, can go in and tweak the application, build reports and communicate with our applicants through the system. We've been through onboarding, one full year's cycle of scholarships and grant making, as well as an annual review and subsequent tweaks, and we're in the midst of our second round, and we couldn't be more pleased.

Pros

Professionalism of staff, ease of use, ability to change our platform ourselves as needed, and the ability to build reports on any piece of data that we collect from our applicants. We even have happy reviewers use the system.

Review Source

AP

Amy P.  
Grants Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Getting the Good Work Done"

August 5, 2016

5.0

If it were possible to give more than five stars for customer service, we would. We have had a positive experience with Apply from the start of our build more than two years ago through daily use by our staff, funders, and non-profit clients.

Pros

Very intuitive, internally flexible (that is, there are typically multiple ways to access a command or list), built with the user in mind, very robust in terms of crunch times and multiple access

Cons

Sometimes I deal with people who like a simple picture and are easily confused by different routes to the same goal, or too many alternatives. Easily dealt with by giving them a specific path to follow, but it took me a while to figure out that occasionally the system can look complex (when it really is just flexible).

Review Source

CD

Christine D.  
Online English Teacher  
E-Learning  
Used the software for: 2+ years

### "Survey Monkey Apply"

February 20, 2023

5.0

Overall experience, I would say that it is convenient and effecient in collecting data and in registration. If you want to know more about something, you can use it so it will be easy on your end

Pros

In my job, I can say that it is very helpful and convenient to use this app as we can easily collect all the information or data

Cons

In terms of the survey, some people are having a hard time and as it can have a lot of results but limited number of survey questions.

Review Source

VR

Verified Reviewer  
Research Assistant  
Defense & Space  
Used the software for: 2+ years

### "Great survey tool"

September 29, 2022

4.0

Pros

Super easy to create lots of different kinds of survey - the option to create routes through the survey depending on participant answers was intuitive and very helpful

Cons

Some more design features could improve it - more colour schemes would make it look more professional

Review Source

TQ

Tisha Q.  
Resource and Support Center Manager  
Insurance  
Used the software for: 1-2 years

### "We have been using this product to award safety grants. We have had two cycles so far. "

June 28, 2017

4.0

Pros

It's fairly intuitive from the admin side. I like how easy it is to make changes to the homepage and link to resources. I like being able to set up automatic trigger emails. Very happy there is a new version (SurveyMonkey Apply) coming out next month!! Watched the demo yesterday and it will certainly address many current issues.

Cons

The reporting capabilities do not produce anything my superiors would like to see on a regular basis which causes a ton of manual work on my part. Also the users get frustrated with not being able to easily understand the flow of what they are to do.

Review Source

vL

valerian L.  
Support  
Accounting  
Used the software for: 1-2 years

### "Timely response"

October 15, 2023

4.0

Overall i am happy with using this software. It's great in its field.

Pros

SurveyMonkey is a very good choice when deal is about employees' response about a new product. It is the best way to collect information within the company. It's easy to use.

Cons

I think the product either is perfect or i couldn't find negative.

Review Source

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