--- title: "SurveyMonkey Apply Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SurveyMonkey Apply the right Grant Management solution for you? Explore 322 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/123374/SurveyMonkey-Apply/reviews/" page_type: "reviews" language: "en" --- SurveyMonkey Apply 4.5 (322) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of SurveyMonkey Apply Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Blake A IT TechnicianRetail, 201 - 500 employeesUsed the software for: 6-12 months. “The reporting side is clean too, being able to visualize results in real time during large meetings has been really useful for us.“ May 27, 2026 SF Sarah F Medical AssistantHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My least favorite thing about the survey monkey apply is that the free version has limitations such as every survey has to have a maximum of 10 questions.“ June 23, 2025 AR Aleidy R AuditorMachinery, 10,001+ employeesUsed the software for: More than 2 years. “Also, the platform offers highly customizable workflows, allowing organizations to tailor the application and review process to their specific needs.“ September 23, 2024 AC Angel C QCImport and Export, 51 - 200 employeesUsed the software for: 1-2 years. “This is a limited and not ideal for fully automated recurring surveys.“ March 17, 2026 JG J G TeacherE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “I also like the option of permanently deleting data when we are finished with it.“ July 18, 2026 MS Michael S Managing DirectorEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “The interface is convoluted and not super easy to use“ February 24, 2025 SF Sarah F Medical AssistantHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My favorite thing about survey monkey apply is that you can create, send, and also edit surveys you create.“ June 23, 2025 KS Kristopher S Senior Program OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform is just so poorly designed. “ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 322 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sue V. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Perfect application platform with superb Customer Service!" December 21, 2020 5.0 SurveyMonkey Apply enables us to increase the resources efficiency with customized application workflows. The real-time reports also help us with moving away from time-consuming and manual processes. Definitely recommend SurveyMonkey Apply and be sure to ask for a product demo, especially the integration with other platforms. Pros SurveyMonkey Apply makes the application process easy to use for our applicants. The review process is seamless for our internal team. The payment integration is clear for several of our customized programs across multiple sites. We were able to integrate with other platforms upon accepted applications too. Reports feature is wonderful. Customer Support is superb with fast turn around responses. Cons Updating the current fields for the form could be better. We were unable to remove the value from the middle of the field drop down so we ended up duplicating the fields with new drop down instead. Review Source BC Beth C. Program Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great service from Engineers, not so much from Sales or Management." December 22, 2020 5.0 The Positive: 1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future. 2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended. 3. Engineer tossed in extra training for us, because of the negative sales experience that follows. The Negative: 1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed. "Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need. Pros For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow. Has a professional look without having to know CSS. Working with the Implementation Engineer was great. Cons Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply. Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties. You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially. Alternatives considered [Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing SurveyMonkey Apply regpack was not as customizable as we needed. Switched from [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) Did not meet our needs. Automations needed more sophistication and functionality. We also needed a more professional look and a platform that supported needed systems upgrades. Review Source KS Kristopher S. Senior Program Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "SurveyMonkey Apply -- Poorly Designed, and Poorly Managed" December 9, 2024 1.0 Very, very poor. We paid them $10,000 for one year of service and we received nothing useful in return. We were told repeatedly during our sales calls that the platform could handle the specific tasks we needed it to handle, concerning back end management of applications. Then, after we paid them the full, $10,000, we spent hours with their design team, trying to create something that would work for our needs as they had promised. It was a dead-end. The platform is just so poorly designed. In the end, I found Cognito Forms, and using that in combination with Microsoft Power Automate turned out to be infinitely more useful than SurveyMonkey Apply, at a small fraction of the cost. When I asked for a refund from SurveyMonkey, they refused, citing the hours that their designer had spent with us, trying to set up the programs we wanted to use. When I tried to negotiate a fair accounting for that person's time, they cited an exorbitant hourly rate, which negated the $10,000 we had spent. When I countered with a more reasonable rate, they never responded. They literally never responded. In the end, we wrote it off and moved on. Pros It technically does what it purports to do. It does allow you to create a somewhat customized, online application process. Cons So many things. The structure for how each application needs to be established and the flow that is presented to an applicant is stilted and counter-intuitive. Managing applications on the back end is limited and proscriptive, contrary to what we were told in our many sales calls with them. Review Source HG Hector G. Mgr of Strategic Services Performing Arts Used the software for: 2+ years ### "The Best Software You Didn't Know You Needed" January 5, 2021 5.0 My overall experience has been exceptional. I cannot imagine doing the work I do without having SurveyMonkey Apply. It has become a staple of my work life and also of my applicants. They are now quite comfortable with it and most application periods have very few issues; certainly none we can't resolve. I hope to keep using it for many years. Pros Above all, I love the customer service. All issues are resolved quickly. In addition, the software is easy to use for all users: applicants, reviewers, administrators. COVID-19 restrictions forced everything online. Applications and reviews were always online only, but now we have the contract with digital signatures, approvals and signatures with Finance Dept, Contract acceptance, and the grant report all online as well. It has been a life saver. Cons If an applicant has used the software in previous years for any of my programs, all important information should auto-fill on the new application. (Name, Org, Address, Phone, Email, EIN, etc.). If a program is built in the SANDBOX, once I am finished I should be able to transfer it to the live site, instead of having to rebuild it. There should be a way to override the need to have a verified email. Alternatives considered [Submittable](https://www.capterra.com/p/158382/Submittable/)[Bonterra CyberGrants](https://www.capterra.com/p/93731/Bonterra-Grants-Management/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing SurveyMonkey Apply SurveyMonkey Apply was affordable, could handle the number of applications I expected to receive, and seemed like a software that I could "grow into". In other words, I realized there was much more to this software than I could see at that time but that I would begin to use as time went by. That has proven to be absolutely true and I have amplified its use in my organization by involving other colleagues and departments, who are all very happy with it. Review Source GF Gabrielle F. Grants Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Fabulous System - Time Difference causes issues" January 12, 2021 5.0 Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the third Grantmaking Portal I have used for an extended period of time and I would say without a doubt that it is the best. Pros I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received. Cons I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference. Alternatives considered [Blackbaud Award Management](https://www.capterra.com/p/140271/AcademicWorks/) Reason for choosing SurveyMonkey Apply Your options for communication between our other databases eg Raisers Edge, and the overall functionality for our specific needs made your program the best choice. Review Source BC Beth C. Manager Non-Profit Organization Management Used the software for: 2+ years ### "Review" December 22, 2020 4.0 Pros This software is adaptable for our purposes. We were processing grant applications using paper before, and this software was able to covert that same application to an online process for the applicant. Cons Features that we would like to see are automations prompting administrators when applications have been idle for a time period that we set and reports that can be generated using all fields of data we collect. Alternatives considered [GovGrants](https://www.capterra.com/p/167950/GovGrants/) Reason for choosing SurveyMonkey Apply We did not consider GovGrants when we purchased SurveyMonkey Apply. However, we use them when applying for funds ourselves. Their system is cumbersome, forces our grantor to modify its process to meet their software, and will not allow grantees to submit multiple reports if the first report filed has not had a decision rendered. While that may be the grantor's policy, the software does not seem to be adaptable enough to handle it, at least from the grantee's perspective. Review Source VR Verified Reviewer Enterprise resilience officer Financial Services Used the software for: 1-2 years ### "Emerging workflow management tool for modern usage purposes" August 23, 2021 5.0 A quick plug and play tool. No complaints. Pros Simple, intuitive and provide all needed workflow tools, collaborations channel to improve productivity Cons Little room for customisation or personalisation of the software to fit organizational culture or specific needs. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing SurveyMonkey Apply Easy identification of surveymonkey brand name Review Source LT Lena T. Operations Director Non-Profit Organization Management Used the software for: 6-12 months ### "platform with a lot of functionalities" January 5, 2021 5.0 Overall, the onboarding process was very structured and clear, the training is available and the customer support team is pretty responsive. Pros I like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence. Cons because there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing. Alternatives considered [Blackbaud Grantmaking](https://www.capterra.com/p/242266/Blackbaud-Grantmaking/) Reason for choosing SurveyMonkey Apply Multilingual platform with a lot of features and contemporary look Review Source RM Robert M. Customer service Financial Services Used the software for: 1-2 years ### "Good survey platform" September 4, 2022 4.0 Overall my experience with the software is good. I liked the easiness of it. Pros It was really easy to create and manage surveys. The platform also helps in the questions and data management creation phase. Cons The software could add extra features for the analysis of the survey data. More metrics and charts and methods of data visualization would be needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Because I wanted to try another way of creating surveys. Review Source VR Verified Reviewer Owner Facilities Services Used the software for: I used a free trial ### "Survey Monkey Apply makes application process easier! " June 22, 2023 4.0 Pros Makes the application process easier and automates workflow. Cons There isnt much not to like a out Survey Monkey Apply! Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Wisenet](https://www.capterra.com/p/147541/Wisenet/) Reason for choosing SurveyMonkey Apply Survey Monkey Apply had great reviews and reputation Review Source MS Michael S. Managing Director Education Management Used the software for: 1-2 years ### "Feedback From Staff And Employees" February 24, 2025 4.0 Been good for getting meaningful feedback on our operations Pros The ability to get feedback from customers and employees Cons The interface is convoluted and not super easy to use Review Source AR Aleidy R. Auditor Machinery Used the software for: 2+ years ### "Efficient Applications Management with Customization and Ease" September 23, 2024 5.0 Overall it's a reliable choice for organizations looking to simplify their applications management. While there-s a bit of a learning curve for advanced features, the platform's automation and collaborations tools save time and improve organization. Pros It's a user-friendly interface, intuitive and easy to navigate for both administrators setting up applications and for users submitting them. Also, the platform offers highly customizable workflows, allowing organizations to tailor the application and review process to their specific needs. Cons It has some limited integrations with other platforms, requiring manual data entry and exportingO Review Source BB Bridgette B. Manager of Education Museums and Institutions Used the software for: 1-2 years ### "Enhancing Applicant Management" June 23, 2024 5.0 Pros What I like most about SurveyMonkey Apply is how it simplifies and automates the application management process. It makes it easy to collect and review applications efficiently, saving time and improving the overall organization of our application workflows. Cons I find that SurveyMonkey Apply has very basic reporting and analytic insights. I find that when I need to generate complex reports, perform in-depth data analysis, or visualize trends over time, the reporting tools lack depth and flexibility. Review Source TS Tom S. Digital Manager Education Management Used the software for: 1-2 years ### "A great system, but with significant flaws" January 4, 2021 4.0 I've generally found the SMA team to be very responsive, but on raising the issue regarding the new reporting tool I have been very disappointed to have not heard back from our \[SENSITIVE CONTENT HIDDEN\] or our FR transition manager. Pros SurveyMonkey Apply is a powerful application management system. It is used across our education to administer the application and review process for public grants, fellowships, and competitions. Each programme can be customised to a high degree, and automations can be built in to ease administrative burdens for repetitive tasks. The application itself meets web accessibility standards, and both our applicants and reviewers find it to be intuitive. Cons Recently, the reporting and data export tools were significantly redesigned. In doing so basic capabilities were removed that has resulted in chaos for our administrators. Specifically, the Applicant and Reviewer data has been separated in a way that makes it impossible to retrieve and merge data from these different parts of the application process in a single report (as was previously possible). In practice this means that I am unable to produce a spreadsheet that combines both the application title and value of the grant requested with the average reviewer score: a fundamental and serious limitation. I reached out to the Customer Service team to query this change, and it was suggested that administrators would have to run two reports and merge them in Excel after they've been created. Unfortunately, as anyone who has run similar programmes would know, there is rarely time to undertake even this basic level of data wrangling. The system is, for our purposes, no longer fit for purposes, which is a shame as it previously functioned very well. Review Source SC Sriram C. Associate Professor Education Management Used the software for: 2+ years ### "Survey Monkey is a highly versatile product for data collection" March 3, 2022 5.0 I have had nothing but positive experiences with Survey Monkey and the product keeps evolving to meet the needs of data analysts. Pros Survey Monkey is an amazing product for collecting and analyzing data. It is easy to setup survey and to deploy surveys across the globe for collecting large amounts of data. Cons I have no complaints about the SurveyMonkey product because it is easy to use and simple to manage. The data collected through SurveyMonkey is highly reliable and valid and easy to share and publish results. Review Source CK Colin K. Program Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Horrible User and Administration Experience" January 17, 2023 2.0 Pros I enjoy the aesthetics of application management related to the product. Cons This product DOES NOT WORK AS INTENDED. It crashes regularly, times out, and overall does not function as intended, usually with DISASTROUS effects for our programs. The new user experience is probably the worst I've seen in modern IT, with a STEEP learning curve that will impact your reviewers and any external stakeholders that you want to utilize this software. Functionally, it is SLOW AS SIN and it takes FAR LONGER than necessary to complete even the most rudimentary tasks. The generated reports are AWFUL and are DIFFICULT TO EVEN USE and once you think you have everything set, the generated reports AREN'T EVEN RELIABLE and contain FAULTY DATA. COMPLETE WASTE OF MONEY. I would never recommend this software to anyone unless I was purposefully trying to sabotage their work. AWFUL PLATFORM!!!!! Review Source JK Julie K. Manager Education Management Used the software for: 2+ years ### "Great product - not well known in the performing arts application world. " December 21, 2020 5.0 Pros The flexibility that we had to customize our entire application process from beginning to start. I like that we have the ability to build our things on our own but we also get some hours each year with an implementation specialist where we bounce ideas off that person to help solve different questions as they arose. Each year we use this system, we have the ability to get more creative with defining our process to meet the needs of our reviewers and applicants. Cons That we cannot have our reviewers see applications in more than one stage if they are not reviewing - this is a HUGE hindrance for us. Alternatives considered [Slate](https://www.capterra.com/p/140281/Slate/) Reason for choosing SurveyMonkey Apply The cost and flexibility of the product. Review Source LM Leah M. Programs Director Non-Profit Organization Management Used the software for: 2+ years ### "Giving Kitchen loves SurveyMonkey Apply" December 4, 2018 5.0 As a nonprofit organization that offers emergency assistance to food service workers, we rely heavily on having a reliable application system to maintain all of our records and make the application process as simple as possible for our clients. SurveyMonkey Apply's platform is built to allow us to develop our applications from the ground up with a lot of flexibility for customizing each one. The fact that it connects to Salesforce, the CRM we currently use, is something we are really excited about as we contemplate the possibilities. Pros The customer service is easily the best thing about working with this software. Always accessible and very helpful. SMA offered free on-boarding support at the start of our term, and we receive an additional few hours each year - which are incredibly helpful for evaluating our applications for improvements on a regular basis. Cons There honestly isn't much to dislike about this software. If I had to pick something it would be an improved capability for language translations and support in that realm. SMA is not currently offered in many languages yet, and the transition for the ones available can be costly and time-consuming. Review Source EL Emma L. Education Management Used the software for: 2+ years ### "Software Successful for Music Program" September 9, 2016 5.0 We receive over 400 applications annually for our summer programs, which draw gifted young classical musicians from all over the world. Apply offers us an affordable, easy-to-manage solution for hosting our application, comprised of a written questionnaire and video submissions. While we utilize a breadth of features on the application side, our review side is much simpler - we do not use the rankings, scales, or comments - we've set up the system so the reviewers can view the application material, and that's it. We've used the software in the last five application cycles, and over the course of that time have seen regular improvements to both the backend and frontend interfaces. Apply even custom-built features for us; when they learned one of our reviewers needed to watch the videos on a mobile device, they customized the platform quickly so he could do so. They expanded the storage capacity, which enabled our applicants to complete the video submissions more efficiently. Overall, we're pleased to continue to use the software into the future. Pros Affordability, backend usability, regular improvements. Cons We do not use all of the functionality of the software on the review side, but this isn't really a con - we've been able to figure out a workaround every time. Review Source JW Justina W. Grants Officer Non-Profit Organization Management Used the software for: 2+ years ### "Arts Granting use of Apply" September 15, 2016 4.0 We have found that Applyhas streamlined the intake process for out 14+ grant programs that run annually and get 40 - 200 applications. The majority of our applicants like that our grant programs are now online and that they no longer have to submit paper applications in person to us at the office on deadline day. The customer support has been great and personable. Pros We find that building forms that are unique to each grant program is very easy and customizable. We used to have a contracted graphic designer make all the edits to our PDF grant forms. Now we can make edits ourselves, and quickly. It's very easy for applicants to use. We can download applications right after the deadline and quickly and easily know how many submissions we have and from who. The drag and drop form builder is very user friendly. The new Awards site works very well for us to manage our 14+ grant programs. Review Source MT Mary T. Program Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Apply" July 6, 2016 5.0 Apply is a great fit for our needs. Our organization takes submissions for multiple grant applications with different branding and this site makes accommodations for this. I find that the site functions well and becomes easy to navigate over time. Thankfully, the onboarding process was smooth due to the patient vigilance and assistance of our onboarder. The preliminary training videos are also very helpful with getting acclimated to the site. I look forward to using Apply for many years to come! Pros I like that Apply is set up to be user-friendly and highly customizable. I feel like it is flexible and that the support team really tries to listen to feedback to make positive changes to the site. The site itself is modern and has many amazing features such as being able to "assume" the role of an applicant, which, for example, allows you to troubleshoot in a very effective way. Cons The learning curve is initially steep. I am well-versed in learning different types of software and various proprietary applications at my organization, but Apply is not precisely intuitive when you first start out learning the software. Furthermore, while there is often an easy solution to simple problems, getting to the solution often requires a more abstract problem-solving style to find the correct workaround for an issue. Over time, through the training videos, using the site, and the help of your onboarder, you learn the system and its features and it all starts to make sense. Review Source VR Verified Reviewer Assistant Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Good application software " October 1, 2018 3.0 For local chapter non-profits, this would be the perfect software. For those with national or worldwide level needs, this is not quite there yet. Pros The drag and drop builder feature is very helpful when creating a new application. The reports can be exported for additional needs and users are able to the count of open and completed requests at all times. Cons I work for a non-profit that has very specific reporting needs and the support I received when I asked about customizing questions and reporting data was a bit discouraging. I decided to go with another company that already knew what I needed and had prior experience with using existing templates to save me time. Review Source KU Kristin U. Communications and Program Coordinator Public Policy Used the software for: 1-2 years ### "Great product when you put in the work" December 22, 2022 5.0 Overall, its a great software and perfect for what our organization needs. However, not everyone has an easy time understanding the back-end (which takes time and effort to learn) and that can put a lot of work on the few people that have learned how to use the software. Pros This product is great for the end user: looks great and easy to use for users applying for grants. Cons The back-end can be tricky to learn and can take a lot of effort to understand. It's not the most intuitive software. Review Source AH Amy H. Director, Alumni Teaching Used the software for: ### "Highly recommend Apply" December 11, 2015 5.0 As a part of my role at Teach For America, I manage two teaching awards where we had looked for an online platform to manage our applications. My immediate team had used Apply last year, but only with one of the teaching awards. This year I had joined the team as a new staff member, and we were looking not only to add another application platform for the second teaching award, but we also wanted to build out a separate nomination platform. I am new to Apply and struggle overall with technology, especially navigating platforms. My team and I were lucky to work with Christian updating our existing teaching award application platform, building out a new platform, and creating a new nomination site. We initially worked with Mike and then Christian was assigned to us in the middle of our planning conversations. He quickly learned our context and figured out our needs in a short amount of time. It was rightfully challenging to figure out what was happening, but Christian did so with a lot of patience. We also needed to launch everything on a VERY tight timeline. We first spoke with Christian at the end of September and needed both new sites ready by November 2nd. Christian owned getting us organized by scheduling calls with us, checking in to follow up, and was able to meet our tight timeline. When we have talked with him, he is patient to talk with us, dedicated to getting answers to our questions, and resolving our needs/concerns. He has also been overall responsive to our emails. He was honest when the Apply site cannot be changed to meet some of our unique preferences, but brainstormed ways we could get around some of the hurdles. We have been happy with the Apply site and the customer service that has been provided. I highly recommend Apply and their services!! Review Source LS Laura S. Associate Director of Admissions Education Management Used the software for: Less than 6 months ### "Master's Program Online Application Made Easy" September 8, 2016 5.0 Albany Law School was in a time crunch to get our Master's in Legal Studies application up and online. We gave Apply a tight deadline and they were able to accomplish the task quickly and professionally. The representatives we worked with were knowledgeable about how the product worked and helpful about best practices. We felt confident from day one that we would have a quality application process that would make both us, the reviewer, and the applicant happy. Any time we had questions or wanted to make an adjustment our Onboarding Specialist was quick to respond, often coming up with solutions that were better than we expected. Pros I like how easily customizable it is. We already had an idea of how we wanted things to look and Apply was able to deliver the application questions in the format we wanted. I also really like the automatic emails that can be triggered on an action. That makes communicating with applicants simple. I also appreciate the ability to "assume the role" which makes it easy to understand what the applicant is seeing. Cons The only thing that I wish it had was a communication log. However, because emails are automatic, we feel confident that the applicant has received the information we have sent. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.